Who Uses This Software?

Wild Apricot is web-based software for small associations and non-profits to help manage membership, website, events and other activities. It's powerful, easy-to-use and affordable.


Average Ratings

390 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    Plans are flat-rate and all-inclusive. No contracts.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Wild Apricot
  • www.wildapricot.com
  • Founded 2000
  • Canada

About Wild Apricot

Wild Apricot helps thousands of organizations spend less time on administrative tasks, like processing payments and updating Excel files, and more time on growing their membership. Its designed for volunteer run and small staff organizations with a user-friendly back end so that you don't have to be a technical genius to take your organization to the next level. In addition, you'll have access to a community of peers and experts that share knowledge and best practices. We've got your back!


Wild Apricot Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Wild Apricot Reviews Recently Reviewed!


Wild Apricot has everything a non-profit needs

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I was the Secretary for my Chapters well known organization. The Secretarial duties are vast and important to the life of the organization. Wild Apricot appears to have everything a non-profit organization needs. It allows me to do all of the required things necessary. The membership database allows for custom as well as preset categories with specified access. I can keep track of membership categories, addresses, dues due, and Quick books is a part of the application. Reports can be easily generated using the information entered into the database. My favorites are the communication sections. I can announce events that all members can quickly view, be registered for or wait listed. Reminders can also be sent to all members or those specified. Payments can be taken and recorded, invoices and receipts sent. The confirmation emails are customized and can be personalized. Documents that need to be shared can also be done. I find that Wild Apricot can complete all necessary duties assigned to an organization. While all officers can have premium access to all documents, reports and finances 24/7, it also allows for all shades of transparency to members while keeping confidential information secure. I haven't run across any application as thorough as Wild Apricot. I've only used the application a few days as they allow a 30 day trial to try it out and show off their goods to potential users.

Cons: My only concern is that the way in which things are laid out aren't as intuitive as I would have liked. I would rather have an illustrated manual on the dashboard for when a new user signs in. There is a quick 4 minute video guide that I may find usable later on the opening page. But its definitely not a deal breaker for me.

Wild Apricot helped organize our organization!

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for general public, ability to create an attractive, efficient website, Paypal link for easy registration for memberships and conference fees, great customer support

Cons: Some limitations for the structure of the website

Overall: Our small, non-profit organization of internationally located English teachers needed a "home" for our members to connect. Nobody on the board was particularly tech savvy; nor were we confident enough to build our own website. So we were thrilled to discover Wild Apricot (WA). The tutorials are fabulous, thankfully using simple English and easily understood, and the structure is intuitive to even the most novice user. The Customer Service team quickly replies anytime I have a question. We initiated a small annual membership fee to cover our cost, and WA's automated system tracks our member renewals with ease. We are still able to offer free memberships to our global and student members, and the general membership fees easily cover our annual costs. Our little site hosts all of our organization's history (past conferences, journals, newsletters, etc.), and we're hoping to soon add a Resources tab where our members can share unpublished curriculum ideas for teaching English language learners. I love that we can have a members-only viewing for some things on our site, and open everything else to the public. Our annual conference registration is so much more organized now, and we love the ease of the Paypal system for payments. Of course, there are changes we'd like to see, particular to our organization's needs and goals. Three times I've made suggestions to WA for site improvement, and the follow-up was quick, respectful, and thorough. Suggestions are taken seriously and are useful to the WA team for making site improvements and upgrades. I am happy to write this recommendation and assure you that anyone, absolutely anyone can create a useful and attractive website with the help of Wild Apricot!

Recommendations to other buyers: For a non-profit agency, the cost can be a factor. You need a solid member base to cover the monthly or annual WA fees. We have about 200 paying members, at $10/year.

Wild Apricot is perfect for recreational clubs

Jul 14, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are a recreational tennis club with 70 members. I created a great website with a customized membership application form in just one day with no coding required. Within a week, we were live, with online applications and online event registration for tennis tournaments and even electronic payment. I have ALL contact information plus player rankings available when it is time to do the draw; it is so much easier than taking paper entry forms which are not filled out completely or legibly. Thanks to customized event registration forms, I can solicit volunteers at the time that they register. No more calling people at their homes trying to find someone to help!!! I appreciate the security measures too -- I am able to provide club newsletters and photo galleries to club members only. My membership is very pleased with the functionality and everyone says that the club feels more connected this year.

The Wild Apricot support team has been responsive to all questions and problems.

Cons: The finance side of Wild Apricot is a little weak as their reports do not take into account the finance fees that Google Checkout and PayPal deduct. And you can't modify the numbers manually to reflect actual amount received, either due to finance fees or if someone sent in a partial payment. They are aware of these issues and are working on them.

The other enhancement request that we have is to have users be able to see who else is signed up for tournaments. That's because we are a social organization and because we make use of changing volunteers to help with every event. Wild Apricot is working on this but it was not an early priority because professional organizations that were hosting seminars, for example, had no need for participants to see who else was attending and did not necessarily use any volunteers.

Overall: I would definitely recommend Wild Apricot for any organization with a membership and events that require registration. They manage this amazingly well!!. I love the fact that it is so easy for both admins and users to use. Most of my admins and membership are not technical so this is important to us. It's easy to enable blogs, forums, and photo galleries to create community pages -- somewhere that members can connect to the club and each other.

We looked for a simple Cloud application to decentralize administration tasks and found it.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The primary driver was to find something that was intuitive to use. Our staff are all part time volunteers and needed to be able to use the software with minimal instructions from their homes. Wild Apricot provided this by making the import of data simple as well as creating a new Web site that had same look and feel of existing site. Also migrating the DNS was easy.

There are plenty of tutorial and FAQ pages to guide you along. Once you under stand the basic concept everything else becomes easy. Best part is being able to grant limited admin access to certain pages for updates and changes. Also by letting users update their own information we saved a lot of time updating Membership data. Creating Events proved very popular as well with Members now being to sign up on line and also remit payments. Integration with PayPal was easy as well.

The application packs enough features to make it much easier to manage the Swim Club without making it too complicated to use. Everything beforehand was Excel driven and therefore never synchronized or up to date.

I also like the mobile app a lot. Easy to take a look if new members signed up, paid or if member are delinquent without going online.

Cons: We have encountered some minor issues we wished were a little different but nothing to deter from the overall functionality. I think that would be the case with any software packages. So no major cons to report. We like the software. It is easy to use and has powerful reporting etc capabilities.

Overall: Database that is accessible for any of the administrators of the club. Members can self manage accounts. Automatic upgrades and easy to manage Web content. Automatic billing through predefined time periods etc. Ease of use. We were up and running in a few weeks. Data import was easy as well.

Flexible software but needs some tweaking

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I manage the memberships for a club that has over 15 teams and 240 members, so it is not the easiest thing to manage. I went through a few different programs and Wild Apricot seems to be the best fit for the numerous needs the Club has! It is easy to track payments - overpaid balances and balance due, I can enter manual payments, add extra line items to keep track of fundraising credits, and easily email families or certain individuals from the software. There are workarounds for some of the limitations that the software has, which has been helpful.

Cons: There are a few issues that I have with this software: 1) it does not allow group invoicing so if I need to add an invoice to all members on one team, I have to go into each account and manually create; 2) it is not intuitive when it comes to families with 2 or more players, as it does not allow two different memberships to be linked to one account - I end up having to create a unique account for those families; 3) it does not allow partial payments. As with most membership sites, I have found the website portion to be somewhat clunky and limited, so I have the actual website on a different platform, which is unfortunate.

Great Service, no hidden costs and love the database

Jan 02, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been with 3 other companies who promised great things for membership-based software and under-delivered. WA's response time for customer service is faster than any of the other 3. Sometimes takes several tries, but with stay with it and the issue is usually solved.

Rather than promising many items before the contract is signed, then revealing that you get rudimentary versions and have to pay for the more robust item that you really need, WA is up front with what you get. They accurately answer questions about this type of issue before you sign on with them. They also have a free version limited to a small number of members, which can let you try everything before you totally commit to a fee-based version for a larger organization with more members.

The database is faster than any other we have used. They allow a LOT of fields rather than limiting you to an extra 10 or 29 beyond the basic ones needed for a members-only database. As a result we have been able, for the first time, to keep track online of members, contacts, past members, exhibitors, donors, etc., all online without the need for separate offline databases for some of them. With other companies the limited fields means we could do a lot with members records, but could not adequately add or change anything enough to keep track of advertisers, sponsors, exhibitors for our conference, and had problems with trying to identify prospects for members or to track those who dropped their membership.

There are a few areas that still are lacking. We currently use Joomla for content management, and find the Joomla templates, content categorizing, and methods of limiting access to be more useful than WA. There needs to be at least one responsive template, since a large number of our members have become more dependent on tablets and phones for their internet content. The report system gives a nice online report, but results are not printable and when downloaded, give you a spreadsheet including every single field in each record rather than the single items you were looking for in the report.

WA makes upgrades about twice a year, usually incorporating the most requested improvements. They also make other smaller upgrades in between the main ones. If you can't wait, tweaks are available for a fee through a third party which is familiar with the WA environment. They are the only organization out there who makes me feel that they really DO care about what a non-profit organization might want.

A great all-in-one package for membership management

Jun 23, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We use the software to host our website and manage our membership database/contact system (emails to members and potential members). Before moving to this system, we were using separate tools for these three functions and it was extremely cumbersome. The consolidation was straightforward, their online help documentation is superb, and their technical support is astoundingly prompt and thorough. Seriously. It rarely takes more than 3 hours to get an extremely high quality response, and during one interaction the support staff proactively suggested a completely different approach that had advantages over what we were trying.
The contact management system (emails) is beautiful. It has given us a much more professional look and feel for our user base and many of our members have told us they feel it is impressive.
We are not using all the features (in particular, photo albums, user forums), but may want to use them some day, it is good to know we have these options for expansion.

Cons: I gave it a three star rating on ease of implementation only because they do not have the ability to easily import your old website into their system. This frankly is not a big problem for us, we wanted (and needed) to overhaul our website anyway, but it means that as of today (three months after go live on the member database and contact management system), we are still transitioning our website. We are all-volunteer with no staff, it is truly not difficult to re-do the website, but if a user is satisfied with their existing website, the effort to transition over should be part of consideration.

Overall: Excellent all-in-one system for many basic needs of a member-based organization. Terrific support staff and very clear online documentation make implementation straightforward. Very professional look for e-mails. Be aware that you will need to rebuild your website (and/or be satisfied with a patchwork look as you link from your main website into Wild Apricot).

Bringing our rowing club into the 21st century!

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rich funtionality; ease of implementation; terrific customer support

Cons: Complexity of handling our multiple member "types" (but at least we can handle them!); complexity of analyzing financial data

Overall: I was asked to "freshen up" the appearance of our club's static HTML website. I conducted user interviews, during which a lengthy list of wished-for functionality emerged, way beyond the site's appearance. The Board and our members wanted an online implementation for the following: up-to-date member directory; a wide range of membership "types" (scullers, sweep rowers, coxes, paddlers, kayakers, dragon boaters...); automated processing of membership applications and renewals; credit card payments; event scheduling; calendaring; email blasts; donations; and on and on.

My research into available options within our limited budget yielded one clear winner: WildApricot. The Board agreed, I ported (and freshened up) the existing website content, and implemented all those requested features. The process was easy and straightforward. The WildApricot online help system is terrific, and the technical assistance is always timely and spot on.

We have been using WildApricot for about five years now, and it continues to serve us very well.

Great software, constantly improving

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are the oldest and largest ski club in the USA, and switched to WA about 6 months ago after a few years with a much smaller and less robust software system. Our new website is beautiful, packed with content and action-oriented images, and up until recently was administered by just one volunteer web editor. We have gotten positive feedback from our members and guests, and also from members of other local ski clubs in our area. They're jealous!

Since we offer over 500 events per year, ease of creating and managing events was a prime consideration. WA's flexible Calendars and event registration, notification and payment options provide an effective means for reducing the workload of our event leaders. Membership management is equally effective, and our membership has grown by 10% or so in recent months. After experiencing some problems with Paypal and Stripe, we seamlessly switched to Authorize.net as our payment gateway, and are extremely pleased with the results.

The biggest single weakness for us is with regard to invoicing and payment for our ski flight trips. We offer 15+ trips yearly to over 500 participants, at $1500 to $3000 or more per trip. Our members can register for a trip with a $250 deposit, and we then offer a 3-payment installment plan. WA is not set up for such multiple payments, and so the invoicing and automated email functions must be manually manipulated to be effective. WA is aware of the issue, but no solution is yet scheduled.

Customer service is truly outstanding, with most questions and issues addressed in-depth by online tutorials, guidelines, and reference materials. Telephone support is equally good.

Gave us control of our web-presence (finally!)

Jul 09, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Our goal was to maintain a constantly-updated website, but we were working thru a vendor who designed our old site from scratch and one needed to know html to do any updating. Our events calendar was constantly missing events and full of errors which were difficult to correct. WildApricot allowed us to assign people who were only slightly computer-savvy because no coding was needed. The site is incredibly intuitive and easy to use and takes only minutes a day for people to update. We can assign multiple administrators with different duties and everything doesn't need to go thru a webmaster who may or may not get around to meeting our needs. The site looks wonderful and the membership is responding very positively to its features.

Cons: There is almost nothing I don't like. I wish Safari was supported (and I hear they may be working on that) but it is not inconvenient to use FireFox and it's free, so that's just a very minor annoyance. I would like to see a little more flexibility in the forms-templates -- we had trouble getting the membership categories in the order we prefer on the screen, but all-in-all our experience has been trouble-free. There may be some people out there who will feel constrained by the available templates, but there are enough that our problem was more of which to choose, and I understand that even the templates are customizable (if you know how to code). The standard ones met our needs.

Overall: I like this product so much, after setting-up the site for AGO-Milwaukee, I convinced my church to switch from the service supported by our Denomination to WildApricot and it's much easier to use. We're just getting started, but already our site is far better at serving our needs. I would highly recommend WildApricot for any small to medium organization which cannot afford to hire a full-time computer-geek webmaster but needs an attractive and functional website. The learning-curve was gentle and we were operative in a very short time. I am completely satisfied that WildApricot has allowed us to meet and even exceed our goals for our new website.

Event Scheduling Needs Work

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is so easy to communicate with my members, notify them of events and remind them of events.

Cons: Too Much Administrative Emails every time an action is performed by a member. It would be nice if instead (1) email came in Weekly or Monthly to summarize activity especially Event registrations, why can't there be an email option to receive a list of registrants for each event instead of notification every time someone registers. I want to turn this feature off, but I also want to at least be updated- Very Annoying

Overall: First,
I do love the software and feedback from my members has been great. There are some issues with the event Scheduling, in that most of my events are posted at the beginning of the year so that I can track interest and participation from my members. Most of my members sign up for events as soon as they are posted. Sometimes situations arrive through the year, where they are unable to attend.
There is currently no way once registered for an event, to cancel the registration if something comes up. In addition, some of my events require certain memberships to pay a fee to attend, If they need to cancel and reschedule for a different event it would be nice if they had a way to do that without having to pay again.
We do not give refunds but I'm stuck with the task of keeping track of Cancellations and Rescheduling Manually.

Recommendations to other buyers: It would be nice if it was geared more to "For Profit" organizations than just for "Non-Profit" The only avenue to collect money from Members is through events and donations. We currently sell "Products" with our club logo (T-shirts, Koozies, Decals, stickers) but there is currently no way to integrate that into the membership software or allow members to purchase without contacting me directly or attending club events.

Perfect Software for Small and Not So Small Associations

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have all of my clients using this software. I have very small associations on it and one not so small organization. New versions appear to come fully tested. No system is 100% perfect unless you design and deploy one that the organization builds from scratch. However, there is a flexibility to WA that lets us make it work for you. The support both online and in person is superb.

Once you get your members to interact with the system you will most likely hear or see comments as "It is really easy to use" or "Even I feel comfortable being online with it".

From a technical point of view the application is well integrated and it make navigating the site almost a no brainer.

Having said all there are things that can further make the system more effective and efficient. The WA staff is very open to user suggestions and they have a short, medium and long range plan for system improvements and enhancements.

Most associations I am familiar with can make this system work for them without an enormous outlay of capital and human resources.

Keep up the good all of you Apricots.
Lawrence E. Rosenthal, PhD
Principal & Owner
The Kaleidoscope Associates (TKA)

An inexpensive, easy-to-use, ever-growing association/member management software solution

Jul 15, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Wild Apricot's team is extremely customer service savvy and quick to respond to problems (of which there have been very few). They also are always making product enhancements (on nearly a monthly basis) based upon their customers'/users' requests, suggestions, recommendations, and needs. The functionality is as simple or as complex as needed, based upon the size, structure, and budget of an organization. Online registration has made keeping track of events a breeze; although we have not yet instituted online payment, several options are available. Automatic reminders of membership renewals are easily programmed and customized, as well as event reminders; membership blast e-mails; opt-out feature; advanced search and filtering of member records; back-end administration rights can be customized; importing and exporting records; viewing and editing member records and privacy settings; CSS and Javascript customization; saved e-mail drafts. Pricing is based upon number of active records.

Cons: I have very few complaints. I have requested several features that have been incorporated into the software's functionality. I have made a request that is in the queue for consideration: because our association is for public relations professionals, we have a lot of news, and it would be nice to be able to set news posting dates and archiving dates with individual articles with a library of past news stories. The WYSIWYG formatting for pages is a little clunky, but there is a wealth of documentation for customizing pages as well as support materials.

Overall: I have used other software to manage our association's membership, and Wild Apricot is far ahead of the curve as far as functionality, customization, and ease of use. But probably the best feature is Wild Apricot's team of wonderful customer-focused developers and support personnel who respond quickly, efficiently, and reliably to all support requests...at no extra charge!

Great Software for Membership Management

Nov 27, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had reviewed a couple of different options, but opted to use Wild Apricot for our small cultural organization this past summer. So far, we haven't regretted the decision. Previously our site was managed in WordPress but it was designed by a local web hosting company and the old site didn't have any built in membership management and communication features. If we continued to use WordPress we were expected the dish out a lot of service fees to the company to implement additional features to our site. Instead, we moved to Wild Apricot. I was happy with the web design template solutions, and realized with a few minor changes I could achieve the look I wanted for our organization. I am a somewhat savvy computer user but I an in no way a professional web designer or a programmer. I didn't want to dabble too much with completely customizing the themes and style sheets. Wild Apricot's customer service reps were very kind to share with me a few quick tips which allowed me to achieve the perfect look. Membership sign up process has been very easy, and we have just implemented the standard PayPal payment option which appears to be working great. There are only two major limitations with the product for my organization: One is the multi-language support (There is no easy way to create a version of the site in a different language). We opted to list everything in both languages in our links, and repeat content in both languages on the same page. This is actually working OK for us. Second limitation is the inability to create recurring events. One can replicate events easily, by using an existing event... but the simple functionality that's available in Google or Outlook Calendars is lacking. The company does provide frequent updates to the software, though. I was pleasantly surprised to see them incorporate features I hadn't thought of but may come in handy. They allow users to submit items to a public wishlist and seem to listening (at least the easier to implement features are making the update roadmap). Overall, I am happy about the choice. A little bit more flexible pricing may be necessary. I may exceed the 250 members list soon, but my organization will never be getting too big.. If I have to move to the next price range, our Board may feel it's a little too expensive.

Improved our Web Site and Membership Management

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of migration. Ability to easily create professional website with lots of functionality and gadgets.

Cons: Nothing serious enough to mention.

Overall: Wild Apricot gave us a professional looking web site and automated most of our membership database and maintenance functions.

We moved over from an obsolescent, hand-crafted site with minimal hitches and no outside help. Our membership database was in an Excel spreadsheet, which we were able to import with a modest amount of massaging. WA gives us features we really needed, like online event management and credit card prepayment. For credit cards, WA just hooked up to our PayPal account, with no added fees, although there are other options.

Like any complex system, there were some features we had to wrestle with in order to do what we wanted, and a few things it just won't do yet. There is an active "Wishlist" forum and features requested by the user community are steadily being added. But email support is fast and competent and in many cases we were told how to do something or work around a limitation.

Switching to any organization management and website platform is a big job and comes with plusses and minuses. Our experience with WA was that the job was easier than we had thought, and there were a bunch of plusses and very few minuses.

I have been with Wild Apricot for 2 years now, all I can say is THANK YOU!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small non-profit, this software has made organizing and communicating with our membership SO much easier. Membership is now automatic and registering for our events is easy for our guests and much less work for us. The website is easy to manage, and our financials are much more organized. I think what I like the most about this company is that they are CONSTANTLY improving according to a "wish list". It is very obvious that they care about their customers (US!) and continually work hard to improve. I love Wild Apricot!

Cons: The software is missing just a few things that would be great for us personally, but with 1000's of wishes, I understand that not all of mine will be granted :)

As far as function, I have no complaints.

Overall: As a small non-profit and an all volunteer board, we do not have the capability to run our membership sign ups and training registrations, by hand. We now have automated payments, registrations, renewals and are able to communicate in an instant with our membership. It is also very nice to have all of this with a user-friendly website in one place!

Our professional organization moved to Wild Apricot because it does a complete job of helping us.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It manages membership, collects payments, sends and tracks emails and also provides all of this in the administrative side of our website. We used to have a self-built website that was a mess. After moving to Wild Apricot, we increased membership by almost 50%. We have a professional looking website now and the bonus of managing our membership, email blasts, payments invoicing and collections. Now they have just added a store front for those who need it. They have built two smart phone apps (one for ADMINS and one for Members) which make it easier.

Cons: It tracks your current members and is up the moment accurate of who is a current member. But I cannot answer the question: "How many members did we have on this date last year?" It takes a slew of special search criteria to even get close to being able to answer that question. I've taken to doing a export of the member list quarterly into a spreadsheet so I can answer such a basic question.

Overall: If you manage an organization with members and need a full service product that will help you build and manage your website, this is it. It also does all of the back-end things necessary and integrates mail, payments, event management, blogs and many other features all in one product. We LOVE Wild Apricot

We are largely happy with WA about a year into the relationship

Jun 22, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is rather easy to use for my role as web-pages and journal editor and de-facto co-webmaster, especially compared to the high-priced-brand from which we switched (in stages) last year. WA staff have been quite helpful as I asked a lot of questions, some of them later seen to have been kinda dumb. They do strive to improve. Example: When we started, the "Files" function loaded quite slowly via Mac Safari. I beefed and they fixed. Every tool I now use regularly is usually fast and consistent. I cannot speak to the membership-management and money matters that others handle.

Cons: Several small points of inconvenient usability. I did an online survey and mentioned several. The only one I remember clearly was a little thing, having to mouse-click then type then click again when entering anchor names, for example. Fixing that will save about 100 switches from keyboard to mouse and back in an editing session. In text, Ctrl/Cmd-A-X-C-V do work, but Ctrl/Cmd-B-I-U do not. WA staff said they are working on these things. They face real challenges in the way HTML and Word documents afflict text handling, especially links and hidden format code, but those gremlins are probably Internet-wide, certainly on other sites I edit.

Recommendations to other buyers: Do an intensive month-long free test, getting ordinary users' feedback and keeping good notes that will help you build your "real" site cleanly. We are a small nonprofit with only a few hours of a larger nonprofit's staff time, so allocation of tasks kinda just-happened and so far has been OK. Better, early on, agree among yourselves who will do what tasks, who will be back-up to each of them, what level of admin rights each needs, and write it.

Impact SA implementation of membership management software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Searches, ability to edit fields and event creation and tracking.

Cons: No ability to set up specific payment plans (i.e. 5 payments, 4 payments). No option to send regrets for an event.

Overall: Our implementation of Wild Apricot was very positive as our lists and fields easily transferred into Wild Apricot. Setting the membership levels was a challenge as we discovered that our different payment options created separate membership levels. If we could have simply set up four levels with different payment options it would be much simpler for our members. Wild Apricot support has been fantastic. Allowing our members to update their information and having members input their own information upon joining for the first time has saved us hours of manual put (both initially and going back to correct errors). One of the drawbacks of Wild Apricot for us is the inability to set up specific payment plans, while it is possible to set up recurring payments we must track the number of payments and turn off the renewal date once the required payment has been reached. Bundle memberships has also been a bit of a challenge as all the payment is required in order to set up the membership. We have created a way around by entering partial payments as a different membership level and moving them into the bundle membership once the required payment is accumulated. The inability to receive regrets for events has also been a bit of a drawback. Performing searches in Wild Apricot is one of it's strongest features. Searches may be saved and used for future needs. It is possible to search by every field that has been set up. Event are also easy to set up and track. The integration with our financial partner and square has also been very possible. Although, the integration with Square seems to be in the initial stages and not fully integrated with Wild Apricot.

Wild Apricot Review

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software can be used by non-technical folks
It is easy to add data fields associated with our organization
Wild Apricot response to questions and problems is prompt and very helpful

Cons: These are not biggies
1. The search logic is a bit restrictive - no and or within the same search
2. Formatting of event announcements is sometimes tricky, seem to loose control of the font

Overall: We are an all volunteer organization of about 500 and use Wild Apricot for our membership database and event registration. Once we made the few changes to customize the site we have found it very easy to answer questions about our membership, handle the renewal process and run our events registration. The work is done by a variety of non-technical members. Wild Apricot help is actually helpful and almost always answers the question. On the few times, there have been problems we have received a very rapid response and the problems have gone away.

Association Management - Wild Apricot Style

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and dependability. We have never been 'down' or had any technical problems.

Overall: We are a 35 year old Association Management firm that specializes in managing non-profit trade associations. Over the years, we have worked with multiple clients using the Wild Apricot platform.

From 200 members to over 1,300 members, we have been part of Wild Apricot's growth and
continued focus on upgrading and improving the technology we need to serve our clients.

The ease of learning and using Wild Apricot is a huge part of our success in providing our clients with consistent real time information that allows our clients to offer their members all the services, information resources and communication tools they require.

We are a "Can Do" customer service company. Our clients demand that for their members and we deliver it. Wild Apricot has been there for us from the beginning - together we look forward to 'what's next on the horizon.

Sailing Along

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The package is well thought out in terms of functionality for a club of our size. Always want more but is evolving.
Competitively priced. We regularly review other offers.

Cons: Sometimes runs slowly and can become unresponsive which is frustrating.
Would like further functionality on events e.g adding guests cannot be done retrospectively.

Overall: We are a Sailing Club of around 200 members based in the UK and have been using Wild Apricot to manage our Club membership and events for 5 years.
The package represents value for money and works well for us in managing both membership and Events. Although, there are still things we would like to see the system has seen significant development during this time eg. The new templates which work well on tablets and phones, the improvements to event management . Despite being across an Ocean the support are both helpful and responsive to issues. We are encouraged to submit our ideas for change.
We are regularly complimented on its quality by new members and visiting speakers.

Recommendations to other buyers: We have found that the package is what it says on the packet. It works well for us at a price we can currently justify. It requires significant work at start-up to get the databases and templates populated. The ongoing maintenance is not onerous but does require dedicated resource to learn how to manage it.

Everyone professes to be the best, while Wild Apricot is supreme of all the rest

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The primary focus is tracking members and personalizing them. This is made possible with the back end user field creation. It is simple, user friendly and improves strategies on what to create, track and respond to the member with less man hours to use, that promotes huge cost savings when you achieve more with less using the full functionality and power of the the backend

Cons: Two things, admin access has improved, but no option exist to disallow exporting members. This is a crucial consideration to manage and control member data. If a switch can be added where exporting is an option that would be great. Second is the forum or blog needs an option to screen a post prior to making it public.

Overall: Efficiency times a 1,000 plus effectiveness times 1,000

Life Saver

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Membership management, Easy of posting to website, Albums for our members (their art work is getting attention), Donation and payments, Just about everything is great....Oh email in one system and don't have to do constant contact.

Cons: Need help with members directory....not responding to changes very easily .... had to rebuild several times to get it working. Also, would love to see a flag or way to highlight members who are using their albums. I did figure out a work around by adding a yes/no button to the members questionnaire. Once the member click yes they are using their photo album, I have a saved search that pulls that member to a special membership directory "Members Ark Work to Review". This allowed me to direct viewers to this list instead of the membership directory to view art work. We only had 35 members of 204 using their albums. Now the public doesn't have to hunt and peck and get frustrated trying to see members art work in albums.

Overall: This has streamed lined our membership and management there too. I love this website provider. They answer the phone all the time and work for solutions. Yes, there are a few things I would like changed but overall it saved our small organization. We are a nonprofit made up of only volunteers (no full time employees). Thank you for your comment to this software. Check our website out; we are a group of Artist with over 200 members and growing. Our people are starting to use their members photos so it is exciting. Take Care

Great for Chamber of Commerce/NonProfits with Membership Base

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Supports organizations with a few members up to 15,000 (large size range); template-based website design gives the user numerous options. Great customer support/help videos. Perfect for storing information on members, communication and billing of dues. Easy to import spreadsheets. On a tight budget, this is a great all-in-one tool. Minimizes the use of error-prone excel sheets and runs great reports.

Cons: The user interface is a little bit dated and can be confusing. Does not integrate with social media. There are some other membership software that are a little bit more modern.

Overall: Great for an organization on a tight-budget looking for an all-in-one database for membership management.

Best Software on the Planet

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The application has an easy-to-use, unobtrusive interface and responsive web page templates that adjust for any viewing device.

Cons: The company is located in the Eastern time zone, and phone support ends early for those of us in the Midwest or Pacific states. Wild Apricot is aware of this and currently working to address the issue.

Overall: Wild Apricot (WA) software works all the time, anywhere and everywhere. Apricot software works on any viewing device. The dashboard interface is very easy to use, and the navigation band is compact and unobtrusive. Several options exist if support is needed. The knowledge database is very well written, providing screenshots to guide the user. In short, Apricot software takes the pain out of membership management and web publishing/design. WA staff maintain servers, security, and backend development and provide a robust, user-friendly application.

WA staff are divided into project teams to allow for specialized and faster development of enhancements and features. Customers vote to prioritize tasks/projects. WA listens to their customers.

Pricing is very reasonable compared to other similar applications. WA offers free trials to test drive the system. Of course, a paid subscription unlocks loads of features.

I've converted two organizations to Wild Apricot and have been contacted by another group for more information and my success stories. I'm extremely happy to have found such a superb application and company. :)

Recommendations to other buyers: Wild Apricot software is simply "the best." I can concentrate on page content instead of coding responsive design for multiple viewing ports.

Makes organizing your organization easy

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, lots of functions to organize your group, easy to manage registrations, dues and renewals. Very easy to set up a multipage website

Cons: Can't schedule emails to go out in advance on a particular date.

Overall: I have used Wild Apricot for two different professional organizations now, both run completely by volunteer nurses. We are not strong in business or computer skills. But creating a website is so easy, and just the automatic membership renewal process makes it worth its price. Pricing is manageable for the smallest of organizations, and the features are so valuable. It is easy to create events, track registrations, collect dues and fees and communicate with your members and that is all in addition to the website that is so easy to build. The support team is excellent. They are always ready to help and want to know what they can do to improve, and improvements happen often. A great product, easy to use.

Vendor Response

by Wild Apricot on February 18, 2017

Thanks for your feedback Chris!. Some good news for you: we will be releasing an "email scheduling" feature in March 2017, which will allow you to schedule emails to go out on a particular date and time. Stay tuned for updates on this. Thanks again.

Wild Apricot A-

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The screen layout and displayed information is very relevant to each task. I can get where I need to go with minimal keystrokes and from multiple screens. I like the ease of use modifying information, merging information, archiving and the overall database. Although I don't personally oversee the website functions, it's design options are professional and the functionality is great.

Cons: It doesn't provide for collecting some basic financial information to search and or select for reports and exports. Also, the event registrations do not allow for "easy" registration of multiple registrants.

Overall: I have had a great overall experience with Wild Apricot ! They're product is logical, intuitive and well organized. In addition, I am extremely pleased with the product and customer support! The technical support staff has been professional, proficient and thorough when assisting me. I look forward to enhancements in the Events and Financial reporting areas to take this to an A+ product !

Recommendations to other buyers: To be able to easily register multiple event attendees to an event or events that can be paid for in one credit card transaction, both from the administrative side and on the front end. Also the ability to record check numbers that are searchable and selectable for reports and exports. The ability to record a general ledger number to each event registration type, dues category and any non-dues or non-registration payments that would be searchable and selectable for reports and exports.

Annette Kaohelaulii's Review of Wild Apricot for Hawaii Ecotourism Association

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was actually involved in setting up Wild Apricot when Hawaii Ecotourism Association first began using it. I moved the information over from a previous website to the Wild Apricot website. I did not do much of the administrative work until later. I made minor spelling and informational changes to the website and handled the updating of member information. At that time HEA had administrative help and I supervised the administrator, so I knew how to do some of the tasks and could find answers.

More recently, I assumed more duties as Treasurer of the organization, so I had to figure out how to do more of the accounting tasks. Previous administrators utilized phone calls to resolve problems, but I have not done that, yet. With the help of another volunteer, we figured out how to do many more tasks, pertaining to membership, accounting and messaging The help section usually gave us the answers.

I would recommend Wild Apricot to other small organizations because it can be customized. I am an older woman, so I have usually have problems with terminology and the technical aspects of using computers, but I persisted and learned to do many of the necessary tasks. This program is probably easily understood by a younger person.

Bike Club Using Wild Apricot

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: So far so good. Give it a try!

Pros: Wild Apricot seems very feature-rich for the cost. Our intention is to use it to replace My Emma for newsletters, Evite for invitations, Excel for contact info and membership status, the existing website, and maybe more. Our club has over 200 members. Administering membership renewal and contact updates are very time-consuming. Wild Apricot will allow us to use a single, user editable, database. Our members will be able to change their own contact information. Lapsed members will be automatically removed from the list active members. The website building tool is fairly good. The included templates are attractive. There is an extensive array of help videos, although I tend to stick with the user manual, which is quite extensive (over 2000 pages). We're hoping that the admin portion of club support will be greatly reduced. Our board members will add events and post articles. Hopefully, the rest will maintain itself, more or less. 30-day free trial. Easy to try. WA has good online reviews. Importing contacts from an Excel file was a snap.

Cons: r us. A little more variety of the templates might be nice. A bit tough getting the webpage to look good both on desktop systems and my iPad. With less experienced users the learning curve might be daunting, but it's near impossible to create a product as feature rich as Wild Apricot without making it a bit more time-consuming to learn.

Kudos to Wild Apricot

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Membership and financial tracking, automated emails.

Cons: Inability to upload basic event information (date, time, title, description, registration names and fees) from a spreadsheet
Calendar! Wish it would play with Google calendars, as in Add to my calendar. Wish I could color code events on the calendar.

Overall: This software has really simplified our lives. We are a small but growing networking organization that runs on the energy of volunteers. Our treasurer and membership chair are overjoyed with the simplification of their tasks.
I rate the ease of use and functionality high but not perfect; we have some relatively unsophisticated computer users who struggle with the complexity of creating events. One of them recently listed our annual meeting on Eventbrite instead of our website; this event is RSVP only.

Recommendations to other buyers: Event creation--maybe after filling out what is in the first Description tab, offer the Next button. Same for each tab. I think the amount of information is overwhelming to a novice. I wouldn't hide the tabs, just make it clearer that the next page needs to be attended to.

Wild-Apricot Membership Database

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything. It invoices, emails, recruits, schedules events and allows members/non-members the opportunity to register/sign up and so much more.

Cons: I have not found anything that I really don't like in this software.

Overall: Before Wild-Apricot I used Microsoft Excel and Microsoft Access to keep up with our non-profit organization's membership. UGH! I wanted to hang myself. However; Wild-Apricot has been my life saver. This program handles all of my membership needs, reports, and emails. And improves every time there is an update that is beneficial to a non-profit organization.

Recommendations to other buyers: Great support, they are always open to suggestions and if you need help; their help system is very useful.

All in one approach makes life easy and affordable

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one approach - membership management, event management, website, email shots, all in one place. Robust.

Cons: There are always refinements that need to be made within details of the program, but no deal breakers.

Overall: This is an all in one approach to association management, and it does a good job out of the box in membership management, events, website, and email shots, sure, you might be able to find better individual software modules, but then you'd be dealing with four different platforms. It has good help and you don't need to be a computer whizz, but spend the time to learn it and it will pay you back handsomely. We are a small outfit and I manage it for (supposedly 30 hours a month). It transformed our approach and our organization.

Recommendations to other buyers: Invest the time to learn it to get the most out of it. What seems strange at first will soon seem second nature.

RISTE Wild Apricot review

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Wild Apricot has helped streamline our operations and communications. The event planning tool in conjunction with the online payment capability works flawlessly and allows us to spend time planning events rather than managing them. Using the group email tools has made it easier to work on our goal of creating an online community to support members. I find the tools easy to use but when I need help it is usually very easy to find what I need explained in the online Help and videos. When I do get stumped and reach out directly to Support, they are quick to respond and provide easy to follow directions to solve the problem. In short a very, very helpful set of tools to manage and promote our organization.

Handles our needs but a few small things could make it better.

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Membership management & billing.

Cons: lack of flexibility in the events module

Overall: Wild Apricot has really helped streamline our membership management & invoicing. I was every disappointed that customer support cut back on interaction on the fourm pages. In the last year of so, access to support has become more difficult & responses have taken a lot longer. There are several minor items that would not be "big fixes" that would make WA a lot more functional for our use. Things like being able to copy other admins on emails to members; being able attache files to emails; being able to restrict pending members access to members only events until they become paid members.; being able to set a date range for event history reports; being able to exclude/include specific events from history reports. being able to have different categories of events; something similar to CEU points for events & being able to pull reports by points level. Those are just off the top of my head.

Recommendations to other buyers: Have a customer based forum where users can share tips, ideas, etc & offer advice to newbies. IMHO it would help lessen the load on customer support

Wild Apricot helps tame many membership organization issues

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Flat, all-inclusive fees for system access, regular upgrades and support. They do not charge a setup fee, customization fees, training fee, or per-transaction fees. Credit card processing fees are handled directly between you and the payment processor (PayPal).

The software is very simple to learn and use, and you can 'farm out' some of the maintenance tasks to volunteers if you want (through different levels of site access). You'll find contact database management features, an online donations page, and event management features, among other offerings.

They provide a free 30-day trial if you want to test-drive the features, and there is a discount for annual contracts.

Frequent updates are provided automatically, and often include member-requested enhancements. Their e-newsletters and blogs even include helpful information of more general use to associations and nonprofits.

Cons: Knowledge of CSS and HTML are helpful if you really need to have things look a certain way. Event management can sometimes be clunky for more complex programming choices. No integrated group calendar function as yet.

Overall: Other choices that I've considered for groups include eTapestry, MemberClicks, and CitySoft, but according to my research, their costs, complexity and features are generally not as good a match as Wild Apricot for smaller charities.

All in all, I am confident in suggesting WA as a choice for nonprofits and associations. I've implemented sites for a number of clients and have been satisfied with the services and options available for every one.

The only full-featured membership software I have found

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated membership applications and renewals, with fully customizable email messages every step of the way.

Cons: If you have members who don't know there is an internet, you may have trouble using WA to manage your membership renewals!

Overall: Wild Apricot makes membership management easy and adds website and other functions if you need them. You can still use other services alongside their membership database, and everything is in the cloud so you can access it from anywhere, even on your smartphone. A very responsive and positive company, they will help your organization get better while saving you time on membership maintenance.

Wild Apricot helps me create and manage a very professional non-profit organization website!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage the membership data, collect dues, track invoices, and make page updates. If you can type, you can do this!

Cons: We use email templates to create an emailed newsletter. Formatting is our biggest challenge as we "cut and paste" from submissions that come via email, Word, etc. You have to test carefully before you blast because the fonts will change on you. Just a bit tedious -- but fixable.

Overall: We moved to Wild Apricot in 2012 and will never go back! Each year Wild Apricot adds enhancements that give new and update features to keep us current. Our membership has increased at least 50% from the time we made the switch. There is no way our organization would have the volunteer talent to manage a website without Wild Apricot making it so simple!

Recommendations to other buyers: Don't bother to try to build something yourself -- just let the pros give you the easy built-in tools to pump out a beautiful website. And you don't even have to be a website wiz as the support is just terrific! I highly recommend Wild Apricot

Outstanding Web Developer

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated financial functions, seperate event publication abilities, membership and contacts tracking.

Cons: Can't cut -n -paste docs into web page.

Overall: We have been using Wild Apricot for about four years now. The Team has continuosly updated and revamped every aspect of the software, making it more functional and easier to use. The team at Wild Apricot has quick surveys that allow user to input reccomendations on what needs to be improved, and they LISTEN. I refer any new comer to the venue of non-profit organizational member / fundraising, to look at Wild Apricot.

Recommendations to other buyers: GREAT for beginners to get youself known on the web quickly.

Wild Apricot is an excellent member management software

Jul 20, 2009
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Excellent combination of powerful member management tools with integration into a great website templates.

Absolutely fantastic even for non-IT professionals. It enables you to easily (really!) create a nice looking site with being very techy.

As a non-profit we could not afford to invest in major web development and thanks to Wild Apricot we are able to run a professional looking website, and manage our membership easily.

Contact databases, events and membership management functionalities are easy to use and quite flexible too, with the possibility of customizing to the needs of most organizations.

Wild Apricot has great response time to clients' requests for information or help. They are always very thorough in their answers, and kind and considerate too, which is extremely pleasant.

Furthermore, their development plan is really driven by the needs of their customers ensuring that most demands are met at some point or another.

Cons: Any "cons" are quickly read by Wild Apricot as client requests and transformed into upgraded into new functionalities in the next update!

At this day, the improvements that could be made are in facilitating the web page editing and formatting (fonts, tables, etc.) and new functionalities in membership management which are probably in the pipeline anyway.

Overall: Wild Apricot is excellent. It fulfills the needs of a small to average-size non-profit in terms of web creation and membership management.

Customer support outstanding

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I haven't every been officially trained on the system, but it is very intuitive and the help section offers thorough step-by-step instructions.

Cons: Sometimes there are limitations on the functions but we can always recommend they add certain features, which is helpful.

Overall: Whenever we have an issue or question, customer support is quick to respond and offer solutions. When the function we want is not part of the system, we are able to post our ideas on the community forum and if the issue is popular, the Wild Apricot team adds that new function into the system.

WA Club software review.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of build, ease of use, event and membership functionality, reasonably priced, good support.

Cons: The forum functionality is lacking functionality and behind others available, but it's integrated so put up with it.!

Overall: Our club had been using WA for seven years and found if to be very functional and reliable, it's easy to build the Web site and no code is required, this makes it much easier for new webmasters to take over maintenance. Event management and membership areas are excellent. Overall 9 out of 10, the forum functionally is lacking otherwise I would rate it a ten.

Wild Apricot is almost what we need

Jan 10, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Simplicity and price

Cons: Lack of ListServ feature

Overall: We just needed a basic website to disseminate information to our members without having to clutter up everyone's email inbox, and it's great for that!

The only serious problem is the lack of a true ListServ feature for our members to share information. While the ListServ feature has been promised now for several years, it has not materialized and the Board of Directors is starting to pressure for another solution.

Also, the few times I have had serious issues and needed Technical Support, they didn't come through. However, they have been very good at responding to minor issues.

The best solution for the money we pay

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy to set-up and to use.

Cons: The administration rights policy/structure.

Overall: It has been a great experience with satisfaction and success.
Just a few shortfalls on the way the administration is structure relating to administrative rights has created for us difficulties we cannot resolve. Also, the reporting side is poor and has not been easy for us to satisfy the need of our organization without extensive manual use of spreadsheets, which we sought we would get rid of.

Recommendations to other buyers: Please create administration levels such as regions and chapters with administrators for each level: global or national, regional and local or chapters.

Wild Apricot

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based, accessibility from anywhere, and ability to have multiple administrators for each area or all areas.

Overall: Before Wild Apricot, we had multiple spreadsheets to keep track of our members. Now we have an online database that is constantly being updated. Members can update their own profile. All our events are listed on the calendar, and all our members are sent notifications. Very quick and easy to contact all 4000 members, or individual club members. Is it perfect? No, but Wild Apricot is always listening to their clients and making improvements and upgrades. Thank You Wild Apricot!

Affordable & Amazing...

Jul 20, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: My experience with Wild Apricot has been fabulous!! From the very start with the free trial to the details of the well thought out features...AMAZING!

I really enjoy the ease of the backend and being able to teach others how to use this service is so simple! What is really great is how it is so easy to quickly post events to the calendar and schedule reminder emails. Also, what I like is the ways in which you can customize your site for your group, so many options and sooooo easy to implement!

The cost of this service is very affordable, before finding Wild Apricot I was paying 4 times more each month for a more complex & hard to use service oh and they also charged a HUGE set up fee...Thank you Wild Apricot!

Cons: My ONLY two complaints...
#1 is that I have never spoken to a live person when calling in the help/support line...that being said, I ALWAYS receive a quick & detailed response when I send in a ticket via the online customer support. So, really I can submit any question, big or small, day or night, via the online customer support and really I prefer to submit my questions/issues in it that way anyway!

#2, the recurring billing is not compatible to Authorize.net, which apparently they are working on and will be launched in a near future update.

Overall: My recommendation is that any organization that would like to communicate with their members and give their members the opportunity to pay on-line quickly & easily should be using Wild Apricot!

Wild Apricot is the Essential Membership Ingredient

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am extremely likely to recommend this product because Wild Apricot is an example of what Association websites can do well and ought to be doing more often. Wild Apricot allowed me to design with impact, our Association client website with 75 members and 950 contacts as my guide during the entire process. They made me feel like Lewis and Clark finding the New World.

Cons: I do not have any harrowing stories to tell about Wild Apricot because every problem with complex issues during the setup and migration are solved with the flawless performance by the Apricots on the support team.

Overall: Wild Apricot is an excellent habitat for a small to mid-sized non-profit and Association. Their excellent platform provides a spectacular price point, terrific Apricot support, and strikingly gifted member management. Based on my experience with the Association I work with, WA provided the quality, functionality, and platform that deserves your consideration. WA helps to tell your story in a genuine way that contributes to increasing revenue and membership.

Recommendations to other buyers: The online support PDFs, additional e-mails, and step-by-step help provided a slew of options for answers to my questions. Their support with team and board issues provided me with facts to defend the platform with real answers defying naysayers.

Great, easy to use membership software

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: WildApricot helps our all-volunteer alumni association share responsibilities for finances, membership, donations, communications, and website. Thank you for continuing to roll our features that make it easier for us to get it all done.

Cons: The thing I most wish were different is the formatting of text for webpages and emails. We frequently paste text from other sources, and the formatting of the apparently "saved" page does not reliably look like what we saved.

Great Solution

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly. Very intuitive.

Cons: Email (new) system is too cumbersome. I preferred the old way.
Adding a file keeps reverting back to "pictures" and not the last folder uploaded to.

Overall: I have used WA for 5 years with my volunteer organization (80 members) with great success and pitched it to my professional organization (900+ members) and the product spoke for itself - it was an easy sell to the Board. We are only a few months into the transition to this new website but the users are boasting about how easy it is to use and very functional in meeting our needs.

Newcomers Club of Greater Greenville

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I stated this on the front page but really like how easy it is to implement various features.

Cons: I do find it easy to find answers in the documentation

Overall: Overall Wild Apricot has been a great addition to our Club. It has streamlined a number of our jobs The implementation of on-line payment for membership and events has been positively received by the majority of our members. The members of the club are thrilled with the on-line directory and many other features of this software. We are very pleased that we have implemented Wild Apricot for our organization.

Recommendations to other buyers: I do find that implemented new features is so very easy and does not create issues with other areas of the software. This is something that is always a concern with implementing new software.