# Teltrac Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Teltrac Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more.

Source: https://www.capterra.com/p/76151/Teltrac

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# 

 Teltrac Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Teltrac

## What is Teltrac?

Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence Teltrac G7 will enable you to reduce telecom expense by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times. Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics. Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location on the globe.

## What is Teltrac used for?

[Call Accounting](https://www.capterra.com/call-accounting-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Teltrac?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.interpac.com.hk&name=Teltrac)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Teltrac

4.3 (3)

VS.

[4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (3)

Ease Of Use

4.5 (18)

Value For Money

4.0 (3)

Value For Money

4.8 (16)

Customer Service

5.0 (3)

Customer Service

4.9 (18)

## Teltrac alternatives

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

Highest Rated

[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

[4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/)

Starting price

$165.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/134672/PhoneBurner/)

[NUACOM](https://www.capterra.com/p/161267/NUACOM/)

[4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/)

Starting price

$9.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161267/NUACOM/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

Create, manage, and send invoices or bills to customers

By-Extension Reporting

Report incoming and outgoing calls for specific extensions

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Callback Scheduling

Schedules callback times

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Duration

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Teltrac 32 features

Create, manage, and send invoices or bills to customers

Report incoming and outgoing calls for specific extensions

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Import and export data to and from software applications

Identify and prevent suspicious activity

Track and monitor incoming call statistics

Track interaction history by documenting conversations for contacts

Manage and support multiple locations

Track and monitor outgoing call statistics

Organize and manage the accomplishments and development of employees or performance of applications or systems

Analyze and gain insights into data in real-time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Computer-based system that allows users to send and receive voice messages

Track calls answered by employees

Features

4.3 (3)

4.3

Based on 3 reviews

## Pricing

Value for money

4.0 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (3)

4.0

Based on 3 reviews

## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(1)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HP

Helen P.

Finance Manager

Insurance

### "Highly recommended "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 1, 2024

Pros

Very useful in reconciling call charges.

Cons

Cost of software and licenses are costly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Thanks Helen for the review! Please let me or the support team know if you envisage any new features/functions or ease of use improvements you would like to see added to Teltrac. Greg

DD

Daks D.

Director Global Telecom

Information Technology and Services

### "Teltrac Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2024

Pros

Automated Reports available via internet browser for everyone's access.

Cons

The maintenance cost is a bit high but this is mainly because of the quality of the product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Thanks for the review Daks! If and when you have any product improvement ideas for Teltrac moving forward, just let us know... Greg

EO

Edwin O.

IT Manager

Information Technology and Services

### "Teltrac - Sitel"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

Automated reports sent via email. This is a very good feature which lessen repeated workload.

Cons

Cost. The software and licenses are not that budget friendly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 22, 2022

Thank you so much for the continued support!

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