# Teltrac Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Teltrac Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/76151/Teltrac --- # Teltrac Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teltrac ## What is Teltrac? Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence Teltrac G7 will enable you to reduce telecom expense by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times. Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics. Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location on the globe. ## What is Teltrac used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teltrac?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.interpac.com.hk&name=Teltrac) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teltrac 4.3 (3) VS. [4.3 (684)](https://www.capterra.com/p/76/Intacct/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.2 (610) Value For Money 4.0 (3) Value For Money 4.0 (517) Customer Service 5.0 (3) Customer Service 4.0 (549) ## Teltrac alternatives [4.5 (97)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (18)](https://www.capterra.com/p/128915/Microcall/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134672/PhoneBurner/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing Create, manage, and send invoices or bills to customers By-Extension Reporting Report incoming and outgoing calls for specific extensions Calendar Management Track and manage schedules and meetings via an integrated calendar Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Teltrac 32 features Create, manage, and send invoices or bills to customers Report incoming and outgoing calls for specific extensions Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Schedules callback times Identify the number and contact information of a caller before answering the phone Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Import and export data to and from software applications Identify and prevent suspicious activity Track and monitor incoming call statistics Track interaction history by documenting conversations for contacts Manage and support multiple locations Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems Analyze and gain insights into data in real-time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Computer-based system that allows users to send and receive voice messages Track calls answered by employees Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.0 (3) ### Starting price Contact vendor for pricing Free trial available Value for money 4.0 (3) 4.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HP Helen P. Finance Manager Insurance ### "Highly recommended " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 1, 2024 Pros Very useful in reconciling call charges. Cons Cost of software and licenses are costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Thanks Helen for the review! Please let me or the support team know if you envisage any new features/functions or ease of use improvements you would like to see added to Teltrac. Greg DD Daks D. Director Global Telecom Information Technology and Services ### "Teltrac Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2024 Pros Automated Reports available via internet browser for everyone's access. Cons The maintenance cost is a bit high but this is mainly because of the quality of the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Thanks for the review Daks! If and when you have any product improvement ideas for Teltrac moving forward, just let us know... Greg EO Edwin O. IT Manager Information Technology and Services ### "Teltrac - Sitel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Automated reports sent via email. This is a very good feature which lessen repeated workload. Cons Cost. The software and licenses are not that budget friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2022 Thank you so much for the continued support! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)