--- title: "Teltrac Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Teltrac Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/76151/Teltrac/" page_type: "product" language: "en" --- # Teltrac Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Teltrac ## What is Teltrac? Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence Teltrac G7 will enable you to reduce telecom expense by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times. Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics. Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location on the globe. ## What is Teltrac used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Teltrac?[Manage this product listing](https://www.g2.com/products/acd-call-centre-data-system/claim_requests/new?auto=true) ## Teltrac Overview Updated September 2026 AI summary Teltrac enables organizations of all sizes to manage and analyze voice operations through features such as call logging, monitoring, billing, and reporting. Designed for use in call accounting, it offers capabilities including call center management, CRM integration, real-time analytics, and customizable reports. Teltrac is available as a cloud, SaaS, web-based, or Windows solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Teltrac 4.3 (3) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price Contact vendor Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.4 (698) Value For Money 4.0 (3) Value For Money 3.9 (678) Customer Service 5.0 (3) Customer Service 4.1 (648) ## Teltrac alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) [MyOperator](https://www.capterra.com/p/159433/MyOperator/) [4.2 (69)](https://www.capterra.com/p/159433/MyOperator/reviews/) Starting price $15000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159433/MyOperator/) ## FAQs about Teltrac Overview ### What company size and specific industries is Teltrac built for? Teltrac is designed for organizations in finance, insurance, manufacturing, services, logistics, government, hospitality, and healthcare. The vendor description does not specify a company size, so Teltrac appears suited to businesses and public-sector organizations across these industries rather than a single segment. Features and Usability ### What are the key features of Teltrac? Teltrac offers call center management, call routing, call monitoring, call recording, and call tracking for voice operations. It also includes billing and invoicing, CRM, contact management, calendar management, and user management. Reporting features cover real-time analytics, customizable reports, inbound and outbound reporting, usage tracking, and who answered logs. Getting Started and Support ### What training and onboarding options does Teltrac offer? Teltrac provides in person training, live online sessions, and webinars to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, and webinars offer scheduled group learning and product overview sessions. Getting Started and Support ### What customer support options does Teltrac offer? Teltrac provides email/help desk, phone support, 24/7 live rep, and chat. Support details on user experience are not available from reviewer feedback, so no claims can be made about response speed, agent helpfulness, or common support frustrations. ## Features Billing & Invoicing Create, manage, and send invoices or bills to customers By-Extension Reporting Report incoming and outgoing calls for specific extensions Calendar Management Track and manage schedules and meetings via an integrated calendar Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Teltrac 32 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Fraud Detection: Identify and prevent suspicious activity - Inbound Reporting: Track and monitor incoming call statistics - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Location: Manage and support multiple locations - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages - Who Answered Log: Track calls answered by employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.0 (3) ### Starting price Free trial available Value for money 4.0 (3) 4.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HP Helen P. Finance Manager Insurance ### "Highly recommended " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 1, 2024 Pros Very useful in reconciling call charges. Cons Cost of software and licenses are costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Thanks Helen for the review! Please let me or the support team know if you envisage any new features/functions or ease of use improvements you would like to see added to Teltrac. Greg DD Daks D. Director Global Telecom Information Technology and Services ### "Teltrac Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2024 Pros Automated Reports available via internet browser for everyone's access. Cons The maintenance cost is a bit high but this is mainly because of the quality of the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Thanks for the review Daks! If and when you have any product improvement ideas for Teltrac moving forward, just let us know... Greg EO Edwin O. IT Manager Information Technology and Services ### "Teltrac - Sitel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Automated reports sent via email. This is a very good feature which lessen repeated workload. Cons Cost. The software and licenses are not that budget friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2022 Thank you so much for the continued support! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.