--- title: "YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is YourMembership the right Membership Management solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/76329/YourMembership/reviews/" page_type: "reviews" language: "en" --- YourMembership 3.8 (175) [View alternatives](https://www.capterra.com/p/76329/YourMembership/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of YourMembership Ease of use 3.7 Customer Service 4.0 ## Pros and Cons in Reviews DU Desiree U AdminChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Their customer service is good, response times are quick, and the produce keeps improving. “ November 5, 2025 SK Sharon K Member Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. “ June 6, 2023 DD Deanna D Executive DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “We are able to handle renewals and new applicants much more efficiently.“ January 23, 2024 LM Lance M Co-Founder - PresidentE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “Setup of the different types of memberships/member types was very confusing. “ January 25, 2024 LM Lance M Co-Founder - PresidentE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “sensitive content hidden\] and his design team did such a great job on our website and were very accommodating to my several changes along the way. “ January 25, 2024 MM Melissa M Director of MembershipNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It didn't run the reports we needed that upper management was requesting. “ November 17, 2023 SK Sharon K Member Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. “ June 6, 2023 DD Deanna D Executive DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “Creates issues for members.“ January 23, 2024 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Silvia M. Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "The best of both worlds!" December 30, 2021 5.0 My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly. Pros YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years! Cons A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button). Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Review Source Response from YourMembership.com January 4, 2022 Silvia, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association's website and membership through YM. TT Tim T. IT Consultant Religious Institutions Used the software for: 2+ years ### "Best All-Encompassing Member Solution for Organizations Without an IT Department?" January 6, 2022 4.0 YM has allowed us to: a) unify all our different country operations on to a single software base; b) replace a range of on-premises systems with a single cloud solution; and c) meet the modern expectations of our members and customers without having to have an IT Department. Pros We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing. Cons When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue. Alternatives considered [RetailStore](https://www.capterra.com/p/178395/RetailStore/)[OM.Net](https://www.capterra.com/p/127659/OM-Net/)[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing YourMembership YM were the only supplier to back up their sales claims by letting us try out, unsupervised, a full test version of their software for several days prior to any purchase commitment. We found everything they said to be true, and at a price that was a fraction of the competitors. Review Source Response from YourMembership.com January 7, 2022 Tim, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing all aspects of your association with YM. VR Verified Reviewer Membership, Events and Communications Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Steep learning curve but great basic features " September 8, 2026 4.0 I use YourMembership on a daily basis to manage the member profiles for my organization and to pull lists of their contact information. I also use YourMembership on a weekly basis to send a weekly newsletter with images, text content, and links. Pros I like that YourMembership allows me to manage my members, create email campaigns, and process payments all in one platform. I especially like that YourMembership allows me to create campaign lists based on specific membership criteria, which I can then save as a reusable query and use as a campaign list when sending email campaigns. I also really like the campaign content builder for the most part and appreciate that the email campaigns have analytics on how many people read and clicked the newsletter. Cons There is a steep learning curve to navigating and fully utilizing all of YourMembership’s features, although the site does have robust training resources. Also, while the email campaign builder is useful, the content features lack higher levels of customization that exist elsewhere - for example, the ability to link to anchors within the newsletter. Review Source JM Joe M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "A VERY basic AMS and struggling to keep up." July 29, 2021 3.0 Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was down off and on for over a month. It paralyzed us. Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows. Overall, the system has done the barebasics OK, but if you venture out into other areas like email marketing, events, community engagement, the system doesn't do anything beyond the basics well. Pros It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design. Cons 1\. slow support 2. staff that don't follow up or inform you of support status for DAYS when you have an outage 3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly. 4. Get ready to be just a number. 5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly. Reason for choosing YourMembership Pricing and broad offering of capabilities BUT we found they went too broad and don't do the ancillary things we wanted well. Review Source AS Andy S. Immediate Past President - SCMA Non-Profit Organization Management Used the software for: 1-2 years ### "Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members" July 20, 2021 4.0 It has been excellent. First, we spent about 3 months meeting weekly with a YM rep (\[SENSITIVE CONTENT\]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor. Pros Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas. Cons Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Price, service, products, website options and flexibility. Also the website and the back-end administration were connected with the same vendor. Review Source Response from YourMembership.com July 21, 2021 Andy, thank you so much for the review! We are so happy to hear that switching to YM has helped your staff to spend their time where it matters (on your members and organization!) and not on frustrating and time-consuming issues. We are so glad that your new website has helped to improve your members' experience with your organization. MC MJ C. VP Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Poor Support is not their only problem...." December 31, 2019 2.0 I have a urgent problem with YM at this moment -- and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. And the response you normally get is NO- the system cant do that- or you will manually have to edit 300 records. You can't change your membership renewal date. Updates to the application are MINIMAL at best. They did roll out an email upgrade which may have helped with SPAM -- can't tell for sure if it helped. It has been about the only real upgrade I have seen in the membership side of the system. They seem to focus more of their efforts on their other applications and not YourMembership. I wish someone had told me all this when I selected YM. Pros I can't say I am in love with any of the features -- it works -- but there is nothing that just says -- if I didn't have this I couldn't do my job. Cons The CRM piece of this application is piss-poor at best. I guess coming from major CRM software application with hundreds of features and flexibility and being an expert on Wordpress -- the lack of flexibility in the site for managing custom pages is horrible. They should just offer a Wordpress plugin for membership management by embedding member management functions into a wordpress site -- because they suck at CRM. My Advice -- Use Wordpress for your primary site tool -- and try to embed their membership page into your wordpress site somehow. I may try to convert this way because I am tired of trying to code pages into thier site -- when tools exist such as wordpress that can easily do everything. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing YourMembership the integration option with an external meeting planning software and the Quickbooks connectors... I wish I had gone with Memberclicks. Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) CVENT was not really a membership management tool. Review Source AH Amanda H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software!" March 16, 2021 5.0 The service is outstanding. My implementation person (\[SENSITIVE CONTENT HIDDEN\]) has been very responsive and helpful! Pros There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes. Cons \*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members \*Better way to match non member with member when the non member uses the organization name of a company that is a member \*Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types \*The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. \*Would like to hide profile fields that we don't use from administrator view Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Better features for close price. Win Win! Switched from [StarChapter](https://www.capterra.com/p/57588/StarChapter/) Star Chapter doesn't support organizations (which makes up the majority of our members). Very old school system and low tech. Review Source TB Therese B. Executive Director Publishing Used the software for: 2+ years ### "Wrong fit for the association, our habits, and our budget" March 31, 2021 3.0 My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend. Pros I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing. Cons Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Integration of registration and membership system at the right price. Integration with QuickBooks. Review Source RB Ronald B. Treasurer Military Used the software for: 2+ years ### "Single site for our members" February 6, 2023 4.0 Provides me an easy way to review dues and donation payments. Much better than what we had before. Pros Being a portal for our members, the site allows searching for other members via numerous criteria. Cons Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing YourMembership Better organization for our members, adaptable to our needs, included good website tools. Review Source EM Erica M. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly, but has it's flaws." October 3, 2019 3.0 YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us. Pros Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate. Cons The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors. Reason for choosing YourMembership I was not employed at the time of this decision. Switched from [Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Novi provided everything we were looking for. Review Source CS Carleen S. Technology Manager/Awards Administrator Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership is worth it!" July 7, 2021 4.0 Using YourMembership has helped our organization in so many ways. As we increased our levels of expertise and professionalism, YourMembership was able to keep up with us and show us new ways to display our organization in the best light. We were able to centralize nearly all facets of our organization. Thanks to the help of the design and implementation teams, our members could locate the information they needed on our website more easily. The customer support teams are the best I've ever worked with. I've yet to find a support representative that hasn't been able to assist me with a problem. Pros The training program for administrators is very, very good. It's arranged so that it makes perfect sense and allows administrators to build on what they learned in the previous lessons. That's pretty much how I learned everything - I just went through the training program as it was set up. It really helped me during the implementation and product release. Cons Without a doubt, the most lacking feature of the software is the survey feature. Surveys are not helpful if you have something a bit more on the complex side of things. So, yes, surveys need to be improved! We have to pay additional to use Survey Monkey OR create a form (which still doesn't allow for more complex surveys, nor does it provide data easily). Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Wild Apricot didn't have what we needed. Review Source Response from YourMembership.com July 13, 2021 Carleen, thank you so much for the review! We are so happy to hear that you're having such a positive experience with YourMembership! Our design, implementation, and customer support teams are here to empower you to focus on what is important to you. We are so glad that we have been able to help you strengthen your website for your members. PD Phindile D. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "YourMembership, the software provider an association needs." November 1, 2022 4.0 The overall experience has been amazing and a breath of fresh air in this world with so much work. It can take a load off of a person's shoulders. Pros YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store. Cons Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session. Review Source CH Cheri H. Executive Director Human Resources Used the software for: 2+ years ### "Software is Easy to Use" July 27, 2021 4.0 We are really looking at metrics now and it is easy to run reports and determine these metrics. Pros The software is easy to use once you get used to it. Cons It takes some time to get used to the software. It is difficult to add flyers/images to our events...very time consuming. Review Source KC Karen C. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership " November 30, 2021 5.0 Pros Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization Cons Would like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them. Review Source Response from YourMembership.com December 2, 2021 Karen, thank you so much for taking the time to share your positive experience using YourMembership! Our team strives to help small staff associations like yours to achieve your goals and mission! We are glad to hear your team can successfully manage memberships and dues in YM. jL julie L. Director of Member Services Non-Profit Organization Management Used the software for: 2+ years ### "Great Software, Need to Learn More" November 7, 2022 4.0 I realize that it could be substantial in our communications. When you do not have the support of other employees it makes it difficult knowing that it could improve dramatically. We would like to see about having a consultant help us in some areas but do not know if this is available. Pros Member data management - ease of credit card payments and exporting into Quickbooks. There are a lot of things I still need to learn but seem go stay so busy that don't have the time to learn other things. Cons I don't have time to learn all the aspects of everything it can do. I have tried to have our communications person switch over to this but to no avail. It is such a big part of today's engaging members. I do all of the accounting and member services so have not been able to learn all the ways it can be used. Reason for choosing YourMembership Pricing Review Source AW Amanda W. Director of Events Non-Profit Organization Management Used the software for: 2+ years ### "Highly recommend YM to other associations" August 24, 2021 5.0 Very positive, I enjoy using YM and would highly recommend it to colleagues. Pros Overall easy to use and navigate. Customer support is TOP NOTCH, especially with the new chat feature offered. Cons There need to be multiple invoice template options, especially for membership renewal time. Review Source Response from YourMembership.com September 22, 2021 Amanda, thank you so much for taking the time to share your positive experience using YourMembership! Our team strives to help small staff associations like yours to achieve your goals and mission! We are so glad to hear that your team views our customer support as a beneficial and reliable resource. TE Tim E. Accounting & Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Reporting in YM" September 24, 2021 4.0 Pros I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs. Cons In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome. Review Source Response from YourMembership.com September 28, 2021 Tim, thank you so much for the review! We are happy to hear that you and your team are able to easily create and run reports in YourMembership and that you find them insightful and useful. JL Jason L. Membership And Administrative Cooordinator Hospital & Health Care Used the software for: 2+ years ### "Great System" November 29, 2021 5.0 Pros I love the ease and convenience across the web design, membership management and the On-Demand educational component. Cons We have a few difficulties getting speedy responses on open tickets from time to time, and would like a few membership cleanup fields edited but overall it's great. Review Source Response from YourMembership.com November 30, 2021 Jason, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your membership, website, and member education with YM. CC Charmayne C. Member Experience Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "My opinion only" March 31, 2023 4.0 Using the system has been pretty good. It's the support that is terrible. Usually once you get a support person to speak with it has been very good. Pros I like most everything about YM. I would not have one specific thing at this time. Cons Support is terrible to get someone to answer your questions. At times I have waited months for assistance. Reason for choosing YourMembership cost and more features with YM Review Source LAM Lu Ann M. EMIS Assistant Education Management Used the software for: 2+ years ### "Great Website" February 15, 2024 5.0 Very happy with YourMembership. As stated earlier, easy to use and manage and great event management options. Pros Ease of use and options that are available. Also support is very prompt when needed. Great options for event management, registration, etc. Cons Some of the built-in website options can cause confusion for our members but nothing we can't handle. Review Source JD James D. Communications and Media Relations Manager Broadcast Media Used the software for: 2+ years ### "Big product and big value" September 21, 2018 5.0 Yourmembership as a product solves the needs we have as an organization. They have great customer service and are always willing to go the extra mile to keep valued clients. I look at it as a two way relationship, we are good to YM so they are good to us. People in leadership, are the kinds of staff members they need to keep around and find a way to clone. We have never had a bad experience that he or others on the YM team couldn't solve. Pros It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site. Cons There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs) Review Source TR Thomas R. Account Coordinator- Admin & Operations Used the software for: ### "YM for the Win" April 21, 2014 5.0 There are a great many things that I really appreciate about the YourMembership platform. There are a ton of features at your fingertips that can benefit your association that you probably hadn't thought of or previously hadn't had the ability to facilitate. Career Centers and integrated Blog and Forum platforms to Merchant Services and Event Management all residing in one space make it hard to argue that you were doing it all just as well before. I'm not exactly an novice to website design and appreciate coding without a WYSIWYG editor, (What You See Is What You Get) but the ease of use for someone who has had limited exposure to website administration should be able to get the hang of things pretty quickly. On the downside, YourMembership is a newer platform and still has some wrinkles. The team over there is definitely working to iron them out, but every once in a while you'll hit on something that hasn't been addressed before and there isn't currently a fix for it. Going into it though, you should probably expect that from a platform that is designed to be everything for everyone. Everyone has certain ways they like to do things or ideas on how things should be done, and at times, the YM platform has its own ideas and ways that you then have to adapt to accommodate. So in conclusion, YourMembership has been a wonderful experience so far. We're an Association Management Company and handle multiple organizations so we have thrown all sorts of problems at YourMembership, and they've fielded all but the most finicky with relative ease and minimal cost. The individuals that I've interacted with have all been attentive, friendly and eager to help out. All that and they are constantly evolving with new feature pushes, better solutions for common problems and frequent fixes that keep everything feeling fresh and a bit exciting (that sounds lame and nerdy, but when a cool new feature comes out, I have a tendency to check it out right away). From switching between no less than 4 CMS platforms, 3 event management tools, and 3 Merchant Solutions providers to get things done, to only having to fiddle in YourMembership has been a huge sigh of relief. YourMembership has been good to us so far and I'd recommend giving it a go without hesitation. Review Source GB Gloria B. Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Initially very frustrating and painful, the set up didn't feel intuitive, and confusing." May 16, 2018 3.0 Everything is under one platform. Pros I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website. Cons Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features. Review Source KW Kaylee W. Innovations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use, performs great, and great support! " October 2, 2019 5.0 The customer service is particularly amazing with YM. Questions are always answered quickly and fully. I've never had a single issue that wasn't fully explained or resolved. Those issues that couldn't be resolved were addressed by YM staff in full and oftentimes they would offer a workaround, which is incredibly helpful. Pros For association management, this product is the perfect function and price point. While some websites could maybe offer more graphically or fancy options, with non-profits this product helps provide the exact functionality needed as well as an ease of use to make updates and changes. Cons Sometimes the functions are hard coded (a lot of language on the forms or store purchases), but there is always a way to workaround the features that are hard coded, so we don't find it a severe issue, especially with the cost. Review Source MB Marsha B. Community Relations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Support" June 21, 2019 5.0 YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs. Pros Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available. Cons Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations. 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