# Page 2 | YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is YourMembership the right Membership Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76329/YourMembership/reviews --- YourMembership 3.8 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of YourMembership ## Showing most helpful reviews Showing 26-50 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DU Desiree U. Admin Child Day Care Services Used the software for: 2+ years ### "YourMembership Review" November 5, 2025 5.0 Their customer service is good, response times are quick, and the produce keeps improving. I would recommend! Pros This was a very easy to learn system. It uses common sense and the navigation is intuitive. User-friendly! Cons The value is there, but I have seen lower priced systems that are comparable. The price point could be lower. Review Source LS Lorna S. Manager of Operations and Finance Non-Profit Organization Management Used the software for: 1-2 years ### "YourMembership Does What It Says It Will" June 13, 2023 5.0 Overall, our experience with YourMembership has been great! The implementation team and support team have been great. The product is excellent. Pros The website and association management are the most useful elements. Even non-technical people can create a useful, attractive page for their website. The team that worked with us as we created our website was great - very helpful. The association management element has changed my business life! So easy to use to keep track of our members and what they are doing. The implementation team was great - lots of helpful videos and instruction sheets as we moved through the process. Cons When we first began with YourMembership the customer service was excellent. It seems to have slipped in the last year or so. Probably because it has grown so quickly - but, it is really helpful to have a voice at the other end of the phone when you have a problem. One other issue is that YourMembership is so big that our needs as a small trade association will likely never be considered for implementation. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing YourMembership The features Review Source SK Sharon K. Member Services Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "PNW Review of Your membership" June 6, 2023 4.0 I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. It is a great tool to assist those members that have not yet logged into their account and try to help them to use the Chapter membership database and take advantage of the Yourmembership benefits offered. Pros The integration was easy to use and learn. I like the email campaigns that go to all the members. This is easy to use and a great time saver on sending updates. The reports are a great tool to use for pulling special member reports. The ease of entering new members is a plus. We import new members form our outside Headquarters and this is a great tool. Cons I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. This then shows up in quick books and difficult to determine what it is. Therefore because of this I no longer send membership renewal invoice out as it is an accounting nightmare. I wish there were a easier way to send membership renewals without being sent to quick books. Reason for choosing YourMembership The complete package which included membership, event registration, learning management capabilities. We are able to do more with Yourmembership that alternative products that were reviewed. Review Source ML Marc L. Director of Finance Civic & Social Organization Used the software for: 2+ years ### "A Great Customizable Platform" November 10, 2022 4.0 The experience has been good. We have integrated the basic platform with Freestone's learning platform, and have several pages linked to other services. The integration is seemless. Pros YourMembership is almost entirely customizable, and their support team is always available to help. Once setup, I save hours a week by pulling customizable dynamic reports and by reviewing the critical information on the dashboard. Cons I find the email blast portion is clunky. I cannot duplicate a campaign and the HTML editor and preview show the page differently than when it is sent out. I've learned to review the campaigns from several platforms outside of YM to preview. Reason for choosing YourMembership The technical support and customizations. Review Source BB Becky B. Education Manager Education Management Used the software for: 2+ years ### "Great product" August 27, 2021 5.0 My experience has been great. The product is amazing for my department's needs. I work in the database every day and after 5 years, I am still figuring out new ways to better streamline what we do. Pros I really appreciate the availability of customizable options to meet ever changing needs of our organization. Cons Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed. Reason for choosing YourMembership Price was a big factor as was the education component. Other products that we looked at did not offer the features we needed. YM surpassed my wish list of features and continues to be a great tool that allows me to work more efficiently for our members. Review Source Response from Momentive Software September 22, 2021 Becky, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association and streamlining your processes with YourMembership! TC Teresa C. Executive Director Legal Services Used the software for: 2+ years ### "YourMembership " July 7, 2022 4.0 Working with YourMembership has been very informative. The amount of features that are already implemented are vastly. However, with so many features it can be difficult to learn these all on your own. I greatly appreciate the "chat with support" button that YourMembership has to have an quick and easy questions answered without wasting three hours looking for a button/feature that is right in front of me. Pros The product is fairly simple to use. There are a few quirky features that can make it difficult at times, but overall the product is very user friendly. One of the best features that I would like implemented into YM, would be to add to the search feature in the top right of the "admin" side of the website. Currently you are limited to searching the five specific fields that are preset. It would be tremendously helpful if you were able to search for a line of text and have it bring up all custom pages that feature that text. Additionally, while the website has a plethora of features, many of them can be "hidden" in places that you would not go to check right away. Making it a little bit of a guessing game as to where to find things. Having a search feature for these types of things would help tremendously. Cons An improved search feature on the admin end of the website. As previously stated in the question above. It would be a great improvement for what we do at our office. Additionally, if you were able to update email lists to include emails that you want to add to it after the list has been created it would be helpful. Review Source JR Jacqueline R. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "One platform for all your Association needs" June 21, 2022 4.0 Your membership offers a user-friendly platform where you can keep all your member data in one place. Event registrations were easy for members to utilize and we had excellent history records of attendance. The onboarding went very smooth. Pros Integration is easy and the management of this software is user-friendly and easy to learn. Having one location to host all data is very important and available here. Cons The customer service turnaround time was not conducive to my needs. As a small association, time management is critical and if errors happened while working on a project, the 24-48 hour turnaround time to speak to staff caused undo stress. Review Source PD Phindile D. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "YourMembership, the software provider an association needs." November 1, 2022 4.0 The overall experience has been amazing and a breath of fresh air in this world with so much work. It can take a load off of a person's shoulders. Pros YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store. Cons Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session. Review Source VR Verified Reviewer Community and Programme Manager Telecommunications Used the software for: 2+ years ### "Very outdated in user experience and features offered" June 19, 2023 2.0 Bad. Using it for the last 3 years but wanting to find a better solution for our members managment. Pros Probably the export / import functions and website integration that we use most. The rest is less impactful to our business. Cons It is simply too outdated for us to use effectively. Interface is too simple and not attractive, files uploading too cumbersome and website management too. The members corner is too old for any of our members to even consider logging in anymore. It does not integrate with tools we use most. Reason for choosing YourMembership I wasn't at the company at that moment. Review Source MM Melissa M. Director of Membership Non-Profit Organization Management Used the software for: 2+ years ### "YM is a great product today" November 17, 2023 3.0 I believe we would have stayed with YM if they had implemented all the changes they have today. YM is a great product. Pros I liked YM because it was easy to use. Cons It didn't run the reports we needed that upper management was requesting. Review Source TN Toni N. President and COO Non-Profit Organization Management Used the software for: 2+ years ### "Enthusiasm Wanning" March 18, 2022 4.0 I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with staffing requirements and service is what is suffering. It takes weeks to get responses to tickets and when someone does respond, they seldom have a solution because they just aren't trained adequately. Pros YM is functional and fairly easy to use. I like that there are updated and improvement made regularly. Cons Things have been changing over the past few years as YM has grown. They are now starting to charge more for things like the REST API. They also put deadlines in for conversions such as transitioning from the current API to REST API and then do not have the support to assist as needed. Reason for choosing YourMembership At the time, it was price and functionality. AND service we much better than it is today. Review Source CH Cheri H. Executive Director Human Resources Used the software for: 2+ years ### "Software is Easy to Use" July 27, 2021 4.0 We are really looking at metrics now and it is easy to run reports and determine these metrics. Pros The software is easy to use once you get used to it. Cons It takes some time to get used to the software. It is difficult to add flyers/images to our events...very time consuming. Review Source KG Kayla G. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "If I Could Give 0 Stars" August 15, 2022 1.0 Run far far away - if you're considering YourMembership - just don't. Pros Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use. Cons Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix. Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous. Bad bad bad Review Source George R. Vice President, Technology Solutions Non-Profit Organization Management Used the software for: 2+ years ### "Great value for your money. Always improving, with no need to upgrade." May 26, 2020 4.0 YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features. Pros Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base. Cons Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing YourMembership overall value. Switched from [iMIS](https://www.capterra.com/p/15885/iMIS/) Cost, support effort Review Source KC Karen C. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership " November 30, 2021 5.0 Pros Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization Cons Would like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them. Review Source Response from Momentive Software December 2, 2021 Karen, thank you so much for taking the time to share your positive experience using YourMembership! Our team strives to help small staff associations like yours to achieve your goals and mission! We are glad to hear your team can successfully manage memberships and dues in YM. AB Amy B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive Solution" December 12, 2022 4.0 I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to keep customers. Pros YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API. Cons Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months. Review Source jL julie L. Director of Member Services Non-Profit Organization Management Used the software for: 2+ years ### "Great Software, Need to Learn More" November 7, 2022 4.0 I realize that it could be substantial in our communications. When you do not have the support of other employees it makes it difficult knowing that it could improve dramatically. We would like to see about having a consultant help us in some areas but do not know if this is available. Pros Member data management - ease of credit card payments and exporting into Quickbooks. There are a lot of things I still need to learn but seem go stay so busy that don't have the time to learn other things. Cons I don't have time to learn all the aspects of everything it can do. I have tried to have our communications person switch over to this but to no avail. It is such a big part of today's engaging members. I do all of the accounting and member services so have not been able to learn all the ways it can be used. Reason for choosing YourMembership Pricing Review Source LA Ljiljana A. Accounting, Workshop & Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "OASBO input " June 6, 2023 3.0 Not bad but we are looking for another product to be able to accommodate our needs we are currently use 2 other products in addition to YourMembership Pros User friendly to use & support is great. Cons We wish that YourMemberhsip had an Event App and an Exhibitor platform with a floor plan where Vendors can register and select their Booths. Reason for choosing YourMembership We choose YourMembership because some of our other Provincial Partners were using it & had given us good reviews. Review Source AW Amanda W. Director of Events Non-Profit Organization Management Used the software for: 2+ years ### "Highly recommend YM to other associations" August 24, 2021 5.0 Very positive, I enjoy using YM and would highly recommend it to colleagues. Pros Overall easy to use and navigate. Customer support is TOP NOTCH, especially with the new chat feature offered. Cons There need to be multiple invoice template options, especially for membership renewal time. Review Source Response from Momentive Software September 22, 2021 Amanda, thank you so much for taking the time to share your positive experience using YourMembership! Our team strives to help small staff associations like yours to achieve your goals and mission! We are so glad to hear that your team views our customer support as a beneficial and reliable resource. VR Verified Reviewer Principal and Design Director Design Used the software for: 1-2 years ### "Adequate with plenty of room for improvement. Slow support; " December 10, 2018 3.0 This is the third membership platform we've set up for the same client. All have strengths and glaring weaknesses and YM is no exception. The reliability of mail delivery is questionable, and the content management system is in need of a significant overhaul. As a power user, YM makes it difficult and troublesome to suggest improvements; technical support often takes days for a response. It manages members well — but all the other things that are important for engaging and communicating with members, such as events, email, and content are clunky and weak. In my opnion, the platform is not living up to its potential. Pros Attempts to be an all-in-one platform. Integrated "content management system" (with limitations) Strong support for one-to-many membership model (Main representative and sub-accounts) Cons Lack of support for conferences. Rudimentary content management; editor is basic with limited functionality and confusing media manager/content editing Too much upselling and not enough improvement occurring where it matters YM oversells features that simply don't deliver on promises Email editor lacks support for easy-to-create email templates and readable email Confusing admin area. Organizational structure is confusing at best. Antiquated URL structure for content pages Very weak support for metatags and SEO Forums are not useful Review Source TK Trae K. Chief Operations Officer Education Management Used the software for: 2+ years ### "Good value, but missing key components" April 1, 2023 4.0 There are some amazing folks at YM, but the support seems cyclical ... times when you get timely, responsive help; times when you get ignored. Pros YM is Inexpensive, and it is also relatively easy to learn;. Cons The accounting side of YM is sorely lacking, as it membership tracking. Review Source TE Tim E. Accounting & Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Reporting in YM" September 24, 2021 4.0 Pros I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs. Cons In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome. Review Source Response from Momentive Software September 28, 2021 Tim, thank you so much for the review! We are happy to hear that you and your team are able to easily create and run reports in YourMembership and that you find them insightful and useful. GM Gina M. Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Successful Launch" July 18, 2019 4.0 Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term. Pros YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive. Cons Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected. Switched from [CiviCRM](https://www.capterra.com/p/79192/CiviCRM/) Improved member experience, social link, increased operational efficiencies, less manual, custom programming requirements Review Source WV Wendy V. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "YM just "OK"" December 9, 2021 3.0 "Just OK" - will be looking for other AMS systems. Customer service very slow. Pros YM handles basic processes adequately. Multiple features. Cons Doesn't always "play well" with others. Email portion inadequate. Metrics ability lacking. Review Source Response from Momentive Software December 16, 2021 Wendy, thank you for sharing this experience that your staff has had. YourMembership prides ourselves on helping you put your members first and because of this we put our customers first. Please check out the resource and training library we have for YM Clients: https://support.yourmembership.com/hc/en-us/articles/203158890 VR Verified Reviewer Connect with me to Discover Why Every Integrative Health Practitioner Needs a Professional Website Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not waste your time or money" October 30, 2020 1.0 I'm stuck with this until the yearly contract is up. The company I'm consulting for now to help them with their tech bought this years ago and had no idea how bad it is. While all other companies were updating their code and adding more URL friendly and SEO friendly links, this company just double downed on old software. It's brought down so much from their tech I'm not sure how theyre in business. We lost days of work because of their last hack and yet they have the nerve to almost double the price for next year. Pros There's really nothing I liked about the software. Maybe the nostalgia since it reminds me of cold fusion in 1999. Time to move into this century YM. Cons Everything! It not user friendly, the price is off the charts for old software that recently got hacked yet again, and it's written in code that was retired long ago. This software has wasted so much time and energy for my staff to try do anything on the platform. It's pure junk. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.