# Page 3 | YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is YourMembership the right Membership Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76329/YourMembership/reviews --- YourMembership 3.8 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of YourMembership ## Showing most helpful reviews Showing 51-75 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jason L. Membership And Administrative Cooordinator Hospital & Health Care Used the software for: 2+ years ### "Great System" November 29, 2021 5.0 Pros I love the ease and convenience across the web design, membership management and the On-Demand educational component. Cons We have a few difficulties getting speedy responses on open tickets from time to time, and would like a few membership cleanup fields edited but overall it's great. Review Source Response from Momentive Software November 30, 2021 Jason, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your membership, website, and member education with YM. RC Ruxandra C. Community and Programme Manager Telecommunications Used the software for: 6-12 months ### "Feedback on YourMembership " June 23, 2023 3.0 Pros it is relatively easy to use and intuitive Cons oldschoolEvent management is terribly nonefficient.I would spend a lot of time to update the event registrations post event. Review Source LM Lance M. Co-Founder - President E-Learning Used the software for: 6-12 months ### "Full featured platform with a terrific support team." January 25, 2024 5.0 Working with \[sensitive content hidden\] was fantastic. \[sensitive content hidden\] went to CommunityBrands (YourMembership) after being a user at one of their customers so she knows the system like nobody else. \[sensitive content hidden\] and his design team did such a great job on our website and were very accommodating to my several changes along the way. The website turned out fantastic! Pros I like that I didn't have to build my own solution since their platform already handles most everything. Cons Setup of the different types of memberships/member types was very confusing. I felt their setup guides could have been easier to understand. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[MemberLeap](https://www.capterra.com/p/47310/MemberLeap/)[ClubExpress](https://www.capterra.com/p/42550/ClubExpress/) Reason for choosing YourMembership Their backend software was so much more intuitive and easy to use. Many of the competitor's software looked dated and was confusing. Review Source CC Charmayne C. Member Experience Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "My opinion only" March 31, 2023 4.0 Using the system has been pretty good. It's the support that is terrible. Usually once you get a support person to speak with it has been very good. Pros I like most everything about YM. I would not have one specific thing at this time. Cons Support is terrible to get someone to answer your questions. At times I have waited months for assistance. Reason for choosing YourMembership cost and more features with YM Review Source JG Jennifer G. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Great All-In-One Option" May 16, 2019 5.0 We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use. Pros I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works. Cons I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that. Review Source LAM Lu Ann M. EMIS Assistant Education Management Used the software for: 2+ years ### "Great Website" February 15, 2024 5.0 Very happy with YourMembership. As stated earlier, easy to use and manage and great event management options. Pros Ease of use and options that are available. Also support is very prompt when needed. Great options for event management, registration, etc. Cons Some of the built-in website options can cause confusion for our members but nothing we can't handle. Review Source AB Amanda B. ED Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership" December 9, 2022 3.0 Pros YM is a good, affordable product for very basic and simple organizations. Cons YM tries to do "all the things"...but doesn't do anything exceptionally well. Review Source VR Verified Reviewer Member Services Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Expected more" November 13, 2018 4.0 If you have a lot of time to invest in reading all the FAQs and/or How to's you will get along great with the customer service team. Pros Easy to update website from the database side. Cons For a membership based program, it's lacking in simple reports to pull quality data; creating an event is very challenging; and customer service seems to be too busy to help...either doesn't answer same day or rushes you off the phone. They want you to fix the problem. I love being able to do my own thing and learn about the database; however, sometimes you need help. They do not like to help. Review Source JD James D. Communications and Media Relations Manager Broadcast Media Used the software for: 2+ years ### "Big product and big value" September 21, 2018 5.0 Yourmembership as a product solves the needs we have as an organization. They have great customer service and are always willing to go the extra mile to keep valued clients. I look at it as a two way relationship, we are good to YM so they are good to us. People in leadership, are the kinds of staff members they need to keep around and find a way to clone. We have never had a bad experience that he or others on the YM team couldn't solve. Pros It's literally an all in one platform, I can do ANYTHING with Yourmembership for my organization. This kind of robust product doesn't come with a robust price tag it's price fairly and affordably. Another upside, is we can have a beautifully designed website thats mobile responsive and its all a part of the yourmembership product. This eliminate the need to have to find a contractor to build us a wordpress site. Cons There are some things in the backend/product that could still use updating but I know it's something that the YM team has told me they are planning in their roadmaps for the future. (Groups, forums, and blogs) Review Source TK Teri K. Director of Administration Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership Review" September 29, 2022 4.0 Pros Webpages and meeting pages are fairly easy to setup. Cons Reporting functions are very limited and not user friendly, particularly in the event side. Review Source TR Thomas R. Account Coordinator- Admin & Operations Used the software for: ### "YM for the Win" April 21, 2014 5.0 There are a great many things that I really appreciate about the YourMembership platform. There are a ton of features at your fingertips that can benefit your association that you probably hadn't thought of or previously hadn't had the ability to facilitate. Career Centers and integrated Blog and Forum platforms to Merchant Services and Event Management all residing in one space make it hard to argue that you were doing it all just as well before. I'm not exactly an novice to website design and appreciate coding without a WYSIWYG editor, (What You See Is What You Get) but the ease of use for someone who has had limited exposure to website administration should be able to get the hang of things pretty quickly. On the downside, YourMembership is a newer platform and still has some wrinkles. The team over there is definitely working to iron them out, but every once in a while you'll hit on something that hasn't been addressed before and there isn't currently a fix for it. Going into it though, you should probably expect that from a platform that is designed to be everything for everyone. Everyone has certain ways they like to do things or ideas on how things should be done, and at times, the YM platform has its own ideas and ways that you then have to adapt to accommodate. So in conclusion, YourMembership has been a wonderful experience so far. We're an Association Management Company and handle multiple organizations so we have thrown all sorts of problems at YourMembership, and they've fielded all but the most finicky with relative ease and minimal cost. The individuals that I've interacted with have all been attentive, friendly and eager to help out. All that and they are constantly evolving with new feature pushes, better solutions for common problems and frequent fixes that keep everything feeling fresh and a bit exciting (that sounds lame and nerdy, but when a cool new feature comes out, I have a tendency to check it out right away). From switching between no less than 4 CMS platforms, 3 event management tools, and 3 Merchant Solutions providers to get things done, to only having to fiddle in YourMembership has been a huge sigh of relief. YourMembership has been good to us so far and I'd recommend giving it a go without hesitation. Review Source MB Megan B. Communications Lead Environmental Services Used the software for: 2+ years ### "Excellent customer service" September 12, 2019 5.0 Pros I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way. Cons This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer. Review Source GB Gwen B. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "YourMembership Implementation" January 25, 2024 3.0 We hope the overall experience for our members and staff will be good once we finalize the launch. Pros The support has been good. We have not yet launched our CRM or Website. Cons The web templates have been difficult to use. Reason for choosing YourMembership We looked at a number of other CRM systems. This was an inexpensive alternative. Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) Forced to switch due to buyout of app. I'm glad we are getting better customer service/tech support. Review Source GB Gloria B. Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "Initially very frustrating and painful, the set up didn't feel intuitive, and confusing." May 16, 2018 3.0 Everything is under one platform. Pros I like that key features and functionality are under one platform. And that you can set up pages to edit from both the front and back end of the website. Cons Some of the functionality seems outdated (ex. unable to attach documents when sending a group email within a specific group). I think YM is set up to best manage member records when created in YM. Importing a detailed member database as I have to do is not easy in YM. Based on my past experience, deleting a group is beyond tedious and difficult. The member search function is sometimes quirky (ex. the member included their middle name initial, but you didn't include in the search, you get "record not found"). There are some features that are located in places that are not intuitive (ex. group management is under Website/Social but you first have to go to Features. Review Source YA Yesinne A. President Education Management Used the software for: 2+ years ### "Great value & Awesome Support " May 1, 2019 5.0 Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations. Pros This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community. Cons I would love to have a more robust email marketing and CRM platform Review Source KW Kaylee W. Innovations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use, performs great, and great support! " October 2, 2019 5.0 The customer service is particularly amazing with YM. Questions are always answered quickly and fully. I've never had a single issue that wasn't fully explained or resolved. Those issues that couldn't be resolved were addressed by YM staff in full and oftentimes they would offer a workaround, which is incredibly helpful. Pros For association management, this product is the perfect function and price point. While some websites could maybe offer more graphically or fancy options, with non-profits this product helps provide the exact functionality needed as well as an ease of use to make updates and changes. Cons Sometimes the functions are hard coded (a lot of language on the forms or store purchases), but there is always a way to workaround the features that are hard coded, so we don't find it a severe issue, especially with the cost. Review Source Virginia H. Director of Membership and Marketing Used the software for: Less than 6 months ### "It is very strong system that works out of the box. " October 30, 2017 4.0 Pros It is very intuitive to use. The online support available, through videos and articles makes learning easy. Even those uncomfortable with technology are able to work through this system, while those more comfortable can take advantage of some really nice features. Directory reports are easy, the dashboard gives a great snapshot of where everything stands, and creating our website and making changes to it are as easy as typing in Word. The implementation went smoothly because of the great actions of the YM implementation team. They helped us set up the system in the best way for our specific needs. Cons The events section is not as robust as in some other CRMs. Admins don't have any more rights to change/ alter a registration than an end user, so for more complex events you ahve to create a lot of promo codes and, sometimes, separate private events. Review Source Rose B. Director, Membership & Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Your Membership Review" April 16, 2019 3.0 YM customer support is very good. They are always responsive to my questions or concerns.Very helpful. Pros I like the price point and also that it comes with a AMS and website included in the price. Cons There is not a lot of customization as we had with our previous AMS...so sometimes you can not get the data you want to get or you can't set up an event like you want to set it up. Review Source JK Joshua K. Senior Coordinator Medical Practice Used the software for: Less than 6 months ### "Avoid" October 11, 2023 1.0 Pros The Interface looks modern and nice. That's it. Cons Server times out multiple times a day and you have to go back and refresh while navigating around. Prompts for a 30 day code to be entered at least once a week, sometimes more. When people are purchasing tickets for events, the database reuses invoice and registration numbers so there is not an accurate count or record. Review Source KM Katie M. Director of Membership Services Civic & Social Organization Used the software for: 2+ years ### "Great Membership Software" February 21, 2019 4.0 I've been using it for seven years now and it is a great product, very flexible, lots of great features. Pros I love it because it has capabilities for managing membership types, dues, events, groups, communications. The look and feel is great and it's pretty intuitive. The ability to sell merchandise and event tickets is really helpful and I can create a CRM of non-member types is really helpful too. Terrific tech support, when I call, they help me. That is HUGE. Cons I can't think of anything it won't do for me, it's just what i need to manage my members. Review Source MB Marsha B. Community Relations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Support" June 21, 2019 5.0 YourMembership is a robust software. We have had challenges over the years and have had to create many work a rounds to meet our needs. Pros Accounting component within the system. Able to create and send out emails within our system. We appreciate the various analytics available. Cons Inability to have multiply invoice template options available. Within our organization there is a need to have an invoice template for membership, once for store purchases, one for events and one for donations. Review Source EM Emily M. Association Membership Manager Human Resources Used the software for: 2+ years ### "Great Product for Associations & Societies" April 3, 2019 5.0 Pros Their implantation team is great to work with and streamlined the big endeavor. Their response time with their customer support team has vastly improved and they are very responsive. We are an AMC and have both trade associations and societies onboarded with YM. They always find a way to work with the organization to find solutions for each organization's needs. Cons There isn't much customization you can do, but if you need something that they don't offer, there is usually a workaround that can be done. Review Source SH Stratton H. Marketing & Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership is decent when it actually works." October 28, 2020 1.0 YourMembership staff is friendly and responsive, the features meet most of our needs but the site performance is awful. Pros It meets all of our basic needs for an association software management. Cons YourMembership has constant issues with performance or being outright down. We understand that there are going to always be issues that pop up when dealing with technology. The latest issue has lasted 3 days and for most of that time our website has been completely down. Review Source JW Janet W. Director of Membership and Communications Medical Practice Used the software for: 2+ years ### "Yin/Yang experience" September 14, 2018 3.0 The migration to YourMembership was tied to YM's acquisition of previous AMS. Customer service/support at YM was non-existent 5 years ago; reps hid behind their computers, responded only by email, referred everyone to online videos/resources and never talked to anyone. This did improve for a while, but in the last 12 months as taken a huge step backwards. We are hopeful that this will change in the immediate future. Pros CMS for website. Overall Association Management System integration of website, online database, and ecommerce/event management platform. Cons Lack of a dynamic survey module (need Survey Monkey or Formsite features); limited flexibility and customization of member profile fields (member type-driven default settings instead of member-select options.) Review Source WO Whitney O. Member Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "Small Association, preferred service" May 3, 2019 4.0 Pros This is very user friendly and the customer support team is top-notch! The custom reports are simple to build, the directory searching and bulk email service is also quick and reliable. For the price, this system is great for a small non-profit organization to maintain all their membership information. Cons Some of the headers and fields are hard coded and can't be customized to your group. It's not as up-to-date as other systems...it's basic. 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