# Page 5 | YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is YourMembership the right Membership Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76329/YourMembership/reviews --- YourMembership 3.8 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of YourMembership ## Showing most helpful reviews Showing 101-125 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Marcie L. Meetings and Membership Manager Management Consulting Used the software for: 1-2 years ### "\[SENSITIVE CONTENT HIDDEN\] is Great!" December 6, 2019 3.0 Pros \[SENSITIVE CONTENT HIDDEN\] was very helpful with my question. I wanted to know where to put tracking code, and not only did she point me in the right direction, she physically demonstrated by providing a screen shot. Her response was efficient and prompt. Cons Some of the YM Features are limiting and our website isn't always mobile-compatible. Review Source GR Gilberto R. Ops Manager Hospital & Health Care Used the software for: 2+ years ### "Great App for Posting Available Positions" August 19, 2021 5.0 We use the Job Posting app and it works great for our organization. Pros Our members like that it is very user friendly. They use the Career posting option. Cons We don't have any current functions that we don't like. Great app. Reason for choosing YourMembership Monster, Indeed, Linked In Review Source Response from Momentive Software September 22, 2021 Gilberto, thank you so much for the review! We appreciate you sharing how YourMembership has helped to enhance your members' experience and that they find the platform user friendly! MC Mary C. Membership Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Very helpful support is worth a lot!" May 6, 2019 4.0 This is one of the better AMS that I have worked with and has by far some of the best support. They are very helpful and respond in a very timely manner. Pros The ability to send eblasts through the software. Cons It's the same issue with almost all AMS softwares, it's hard to have one that that is exceptional in both membership aspect and event aspects. Review Source VR Verified Reviewer Website Administrator/I.T. Education Management Used the software for: 2+ years ### "YM is robust and cost effective for membership management" April 11, 2019 5.0 Managing all our membership, events, calendar for members and prospective members Pros lots of functionality at reasonable cost Cons would like more enhancement requests for small things Review Source EM Edward M. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Brand Plus Implementation" February 7, 2024 5.0 As noted the team is very responsive and helpful to answer all questions to prepare our site for launch. Pros The team were very helpful with helping adjust the custom pages, assisted with html coding, answers all questions in a timely manner and went above and beyond to help us with the website build. Cons The website build is pretty time consuming, but I don't have anything that I could say negative about the implementation time. It does take time so patience is a virtue. Review Source CW Casey W. Dir. Marketing & Development Recreational Facilities and Services Used the software for: 2+ years ### "IAPD Review" January 3, 2020 3.0 Pros The support section and all the videos and help articles. Cons Very hard to export and create queries. It is also easy to cause errors within the database. Review Source CH Chloe H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Non profit membership management" April 20, 2020 3.0 It has taken a long time to get to grips with the system for a very small organisation and there are still many issues Pros It works as an overall system for our charity quite well Cons The template pages are not easy to use without HTML knowledge I really don't like some of the layout which cannot be changed - is big gaps in some areas Review Source LM Lisa M. Director of People Care Used the software for: 2+ years ### "YM has been good for us at this time in our organization." May 14, 2018 3.0 Pros The BEST thing is the support. I love that there's a Q&A session daily where we can ask our specific questions. I like the way the invoices work and how the promo codes and events are built. Cons I wish the front end looked more contemporary. I also wish there was a way to manage membership for parents who register children for membership. Review Source SH Steve H. Director, Technology Higher Education Used the software for: 6-12 months ### "Very satisfied customer here" April 30, 2019 4.0 We were building a brand new organization from the ground up and needed a lot of handholding during implementation. Our Implementation Specialist was absolutely superb -- technical expertise, knowledge of the system, and outstanding customer support skills (patience, listening skills, clear communication). Pros Very robust functionality -- the architects behind this seem to have anticipated our needs and then some. Cons Some of the navigation is a little less than obvious or intuitive, and takes some getting used to. Review Source SE Shameka E. Operations Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Easy" April 7, 2022 4.0 Pros Your Membership is easy to use and technical support is responsive and fast Cons There are certain membership features that are not available, but those are specific to our organization and not a malignment of the product itself. Review Source RP Rachel P. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "review" May 2, 2019 4.0 Pros It is fairly intuitive and easy to use. Cons The backend site builder is not always as intuitive. Review Source MG Michael G. Coordinator Information Technology and Services Used the software for: 2+ years ### "My Review" April 3, 2019 5.0 Pros Their support team is fantastic, very responsive, and thorough when responding to questions. The software itself makes managing web content and member information very easy. Cons The community, blog, and event capabilities are good features to have and work great for smaller member bases. In time, once more features and functionalities are added, they will be useful for larger organizations that require more complex setups as well. Review Source VR Verified Reviewer Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Volunteer, user, review" April 26, 2021 5.0 No problems, but does provide the information needed to make decisions on marketing. Pros Reporting for classes and products all in one report, versus separate ones. Cons Wish 1 report would include all store data, money, Review Source RP Roni P. Membership & Certification Manager Used the software for: 2+ years ### "The Product is very robust and easy to use! " May 8, 2018 5.0 Pros It interacts with our website, and easily emails our members. The supports staff is amazing to work with and can always help! Cons Reports as sometimes confusing when trying to pull multiple categories. In the events portion, I wish the name tags could be customized. Review Source KJ Karin J. Web Manager Arts and Crafts Used the software for: 1-2 years ### "Lots of cool features/great web support" October 29, 2019 4.0 Pretty good Pros There are so many features. Every part of running a non-profit is in there. Cons some of the cms is hard to figure out. The web pages should be drag and drop. You can't edit without knowing bootstrap Review Source AW Autumn W. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "New to HTML" October 24, 2019 5.0 Overall, we have been happy with the design team. There is room for improvement with our implementation specialist. Pros I am excited to house all of our programs in one place. This will help to manage results and time much more effectively. Cons I am not a pro at using HTML, so this would be my least favorite part. I am working on enhancing my skills in this area. Reason for choosing YourMembership The choice was not mine but I am happy with the change. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) The draw was to house everything in one location, to offer better communication to our members. Review Source MM Monika M. Association Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great Off the shelf data base " March 14, 2020 3.0 It is a great off of the shelf product. You can absolutely run your association with this tool. There is a front and back end for staff and the public. Pros I like how YM is an affordable option to an association management data base. You can do anything from registration, membership, to website design. Cons The customer service is not great. Some of the employees were not knowledgeable on how to trouble shoot to resolve issues. Review Source EW Elisabete W. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Customer Service & Support" June 17, 2019 4.0 Excellent. Specifically the customer service staff: One of the customer service rep. is exceptional! All have amazing customer service skills and knowledge. Thank you. Pros Functionality: it has all that we need in one spot. There are some functionalities that could benefit from enhancements that are critical to any organization and would result in a more efficient and effective process. Cons Needs some urgent upgrades on functionality to enable more efficient processing. Reason for choosing YourMembership Higher functionality; bigger client base; proven registration system and support model. Review Source VT Vanessa T. Chapter Manager Civic & Social Organization Used the software for: 2+ years ### "Terrible Customer Service! " June 14, 2016 1.5 Pros That the job board does work with our web-site and the revenue checks are sent regularly. Cons There is an embarrassing level of customer service! You leave voicemails that are never answered. You get a live person on the phone only after posing as a new customer and then they are unable to correctly transfer a phone call to who you really need to speak too. How many people work at this company that no one is manning a Customer Service line during business hours on a Tuesday? I would rather be put into a queue and wait for a person than leave a vm in a mailbox with no ones name on it. Review Source ED Emily D. Member Services Non-Profit Organization Management Used the software for: 2+ years ### "Review" December 10, 2018 4.0 Pros The membership management is the tool we utilize the most and the reason we went with YM. Cons The event registration platform leaves a lot to be desired. It's clunky and there is no ability for logic. Review Source DO Danyelle O. Director of Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Great support" January 30, 2020 5.0 Pros The ability to have multiple functions for an organization in one software is a great tool for streamlining functions of a small office. Cons Coming from using WordPress for website management, it would be great if pages could be created and updated in that type of platform instead of in HTML code. Review Source KS Kim S. Manager Construction Used the software for: 6-12 months ### "A valuable product with at a great price. " May 8, 2018 5.0 Alot of bang for our buck. We are now able to integrate our database with our website which is very important to our registrants. Pros The ease of use for customers and backend admin users. I like that you can customize to fit your organizations needs. It has also helped decrease our organizations use of paper, and processing checks drastically. Cons Reporting , its is very difficult to create custom reports. More international functionality. The directory search could be a little bit more precise. Review Source VR Verified Reviewer Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Review of YourMembership" August 29, 2018 4.0 Pros I like that YourMembership integrates many aspects that you would need for association management into one tool. Cons Locating some of the tools can be challenging since it is not always intuitive to where these would be located. Review Source TO Toni O. President Used the software for: ### "Your Membership has taken our organization to another level, and that's a good thing!" October 30, 2015 5.0 We didn't realize how much we would need to be involved in setting up the website design in the beginning, but that enabled us to learn a lot about website development. Perhaps more than we wanted to know. However, as time progresses, have gotten comfortable with the functionality; we utilize more features and find that we are able to tailor many of the membership management features to the unique ways in which we operate. We started this without having anyone with prior knowledge or expertise in website development and varied levels of comfort and experience with software utilization. If your agency employs or contracts with a techie type, you will most likely avoid our startup hiccups. In either case, there is no better customer service than YM. They are available and responsive by phone, email, video tutorials and downloadable guides. I've also found that unique situations are forwarded to product development so the functionality is updated on an ongoing basis. Oh, and if you use Quickbooks, the two sync well. Haven't tried the plug-ins yet because they are a little costly for us but there is a Quickbooks plug-in and a mobile app interface for conferences and events that also has perfect synchronization with the member/non-member database. Review Source AM Amber M. Client Services Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software" April 16, 2019 5.0 The customer support I've received since day 1 has been amazing. I had a lot to get done, in very little time, and there was always someone available to help get me through it. There are also daily webinars where you can jump on and jump off as needed and ask whatever question you have that day. Overall, it's a great system, and I plan to encourage other managers in my association to try YourMembership for their managed clients. Pros This software has made my life easier in many ways. It has many functionalities, which allow you to accomplish most anything you need to do with your membership and events. Cons There is a slight learning curve, but mostly because the software can do so much. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.