# Page 6 | YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is YourMembership the right Membership Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76329/YourMembership/reviews --- YourMembership 3.8 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of YourMembership ## Showing most helpful reviews Showing 126-150 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Matt S. Communications & Membership Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Highly recommend" January 30, 2020 5.0 Pros I think the range of functionality is probably the biggest benefit for us. The ability to manage our member info and communications all in one place is fantastic. Cons With all the functionality, it is a bit daunting to get comfortable with the use of it. The FAQ resources are ok, but leave lots of gaps. As an administrator, it would be fantastic to have on-boarding tutorials for my members. Also, the interface on creating custom pages or news items is improving, but could still use an image gallery function and better image resizing functionality. Review Source AS Angel S. Technical Solution Analyst Information Technology and Services Used the software for: 6-12 months ### "Becky The BEST" January 14, 2020 5.0 Clients that want sites that help with registration. Pros Easy to read and allows for different uses to help support client needs. Cons The site is cumbersome too many clicks to get to one thing. Reason for choosing YourMembership N/A Review Source CP Chris P. Co-Director Civic & Social Organization Used the software for: Less than 6 months ### "YourMembership User" February 9, 2017 4.0 I've been using the association management feature on YM for about 2 years now. The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does. We definitely do and we've been happy with them so far. Pros Great functionality Reasonably competitive pricing Weekly Q and A webinars to ask any questions you may have. Cons Too many features for smaller organizations Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to Constantly adding new features that do not always work on first release (just like any other product or company) Expensive if your operating budget is already tight Review Source DG DIna G. Member Membership Manager Pharmaceuticals Used the software for: Less than 6 months ### "Thank you-" May 22, 2019 4.0 It has been a wonderful experience moving over to YourMembership. It has helped our organization to reach out to more people and increase engagement with our members! The customer service is beyond helpful- the rep in technical was such a pleasure to work with, he went above and beyond helping me today by walking me thru each step on the phone- polite, fun and upbeat- besides so knowledgeable!!! Thank you for a great experience all the way around!! Pros What I like most about this software is there are a lot of options and ease of use Cons Some areas do not give you the ability to customize Review Source SK Sandra K. Webmaster Non-Profit Organization Management Used the software for: Less than 6 months ### "Building the site" March 14, 2020 5.0 Excellent Pros Have been working on the "microsite" with \[SENSITIVE CONTENT HIDDEN\] , who has been extremely helpful and wonderful at meeting some very tight launch deadlines. Look forward to continuing our project with him. Cons A few things I can't do when modifying the site pages... and their existing graphics. May be my own fault, but \[SENSITIVE CONTENT HIDDEN\] always comes through when I need help. Review Source TB Terri B. Business Development Coordinator Government Administration Used the software for: 6-12 months ### "Would not subscribe again." October 16, 2017 3.0 Know what questions to ask next time around. Pros Customer service has been good. Social aspect. Web page was easy to design and has been relatively easy to maintain. Cons Cannot customize to our needs. We are not an association, club, etc. We are a program with members. It isn't that easy to use. Review Source Mary M. President Used the software for: ### "YourMembership has streamlined operations" December 19, 2014 5.0 Pros We migrated our website and membership management (1300 members) almost 7 months ago and appreciate many new features, especially the group pages we set up with our Board members as administrators. They enjoy the 24/7 access they have to post news about new events and activities. We like the ability to schedule email messages and reminders to all our members. We recently began using the "syte-sensor" to monitor our website, and that has helped us access and use additional features. Customer service to help us out as we learned about the software and its application has been wonderful. Cons Indexing of topics in the Knowledge Base (help manual) isn't always picking up on the key words we use, and it takes a bit of digging. However, when we contact support people, we get what we need. Review Source NS Nat S. Executive Director Education Management Used the software for: Less than 6 months ### "Excellent service" February 4, 2020 5.0 Pros The implementation specialists that I worked with were excellent....both on the technical side and the design side. Cons A little less flexibility than I had expected in certain functionality. Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/) Review Source AN Annie N. Consultant Chemicals Used the software for: 2+ years ### "Customer support is always wonderful" May 14, 2018 4.0 The extra support when I am in dire need of assistance. Pros Tracks my events, bill customers pretty well...seems like a powerful tool I just need to learn the system better. Cons In order to make suggested changes, you would have to put in a suggestion box and have it voted upon Review Source KR Kirstyn R. Operations Coordinator Computer Hardware Used the software for: 1-2 years ### "YM Review " April 24, 2019 4.0 Pros The customer service and video tutorials are very helpful, especially for a novice like me. Cons There are a few editing fields, or naming conventions that aren't very intuitive making it difficult to navigate. Review Source JM Jeff M. President Used the software for: ### "Outstanding!" January 27, 2015 5.0 Several months ago Yourmembership moved to a new customer support platform. And I have to say, as is often the case with new things, I was not too excited about the change. My firm provides support and programming to a few dozen Yourmembership.com users, so I am in the support area and interacting with YM staff continually. So any change was initially inconvenient. But I have become a believer. The ease of use of the new site is great. I can access all my tickets from a single log in, etc. But even better is the incredible responsiveness and support provided by the YM team. They respond immediately, they dig in and stay with issues until they are resolved and provide a hive level of personal interaction and individual support. Most support makes it almost impossible to get anyone on the phone. YM calls me! They are without question the best customer support team I work with in the industry. Thanks everyone! Review Source KC Kathy C. Regional VP Used the software for: ### "Looks good but lacks functionality" October 26, 2010 2.0 If you are a social org only, this is the product for you, but if you are a physical organization with physical property, keep looking. Pros The public website is lovely, looks great, not difficult to use and maintain Cons The actual membership functions leave a LOT to be desired for this kind of money. First of all, there is no capability AT ALL for membership NUMBERS to be added. Then, the family membership function is combersome and almost a joke in terms of how one gets family members into the system. It's more work than our old manual method. Finally, there is no way to get printed membership cards to the member. After months of wrangling, we're shopping for a new system. Don't waste your time unless you need none of the above. Review Source MR Michele R. Office Manager Civic & Social Organization Used the software for: 1-2 years ### "Love YM Product and Associates" March 6, 2015 5.0 Pros I have had nothing but a great experience with YM for our organization. It makes sense to a novice database/website person like me, and the YM staff are always helpful and pleasant. They don't treat me like an idiot, but as a student learning to work with the product. I can't say anything negative about my experience with YM! Cons Nothing! It is all good and necessary to my organization. Review Source LG Laura G. Social/Digital Media Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "YourMembership Review " October 29, 2019 4.0 Pros \-It looks modern and professional -Backend is easy to navigate -Customer Service Cons \-The editor box for custom pages is too small -There is not an easy way to text wrap photos in the editor -A lot of editing has to be done using HTML Review Source KD Kaylee D. Director of Education and Training Construction Used the software for: Less than 6 months ### "Updated to YourMembership" September 25, 2019 4.0 Pros Ease of use and customer support. YM has a well thought out implementation plan that keeps everything on track. Cons A few limitations on functionality but overall has what we need at this point. Review Source Mary M. President Used the software for: ### "Gong through migration ...." May 10, 2014 5.0 We are in the process of migrating to YM and I will say that so far, I'm pleased with the new capabilities YM offers. In addition to the obvious interactive options (via the social media strategies that are available to members) we have MUCH more flexibility in how we approach our business - and that is a GOOD thing! Review Source SC Stanley C. Finance Director Used the software for: ### "WOW! " April 24, 2014 5.0 We are only in the early stages of migrating to YourMembership.com, and I am already a "Product Evangelist"! This is an incredible product that is easy to use, robust and adaptable. Part of the package is a wealth of useful how-to-videos and tutorials, and frequent training seminars (both live, and pre-recorded). All are well done, and I highly recommend watching them or jumping onto a training seminar as early as you can once you elect to go with YM. The administrative back end of YM is easily accessible on any web browser, and works great on both iPhone & iPad. My only "cons" (very minor) is that you must use their approved payment processor for credit card transactions, and the QuickBooks Interface doesn't work with MAC or QuickBooks cloud. Already a terrific product, there is even more yet to come. Review Source JM Jaqueline M. Project Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "teaching" January 30, 2020 5.0 so far so good - their patience is amazing! Pros the ease of this since I don't know how to code I find \[SENSITIVE CONTENT HIDDEN\] help with this great! Cons actually - I don't know if there is anything that I like least of it because of the help. Review Source SS Sarah S. Used the software for: ### "The Ultimate Membership Platform" December 9, 2016 5.0 We use this as an association and have found our membership rates jump due to the resources, online registration for membership and events, as well as the design of this platform. They let you design your website from scratch on the front-end. This allows you to make your site unique and fit your needs. Their customer support is all-around amazing. They do weekly calls with you during the implementation process. On the back-end, you can track registration of events, check membership and edit the front-end. Review Source LW Lisa W. Office Administrator Used the software for: ### "Worse Ever!" September 27, 2016 2.0 This software is the worse ever. Trying to navigate from one page to the next takes about 1 or 2 mins for the page to even load. Website is very slow in general. Not to mention, our members have such a hard time registering for events because the website is not very user friendly. The site makes you press the registration button several times before taking you to the page. My advice is to keep looking, this is not a good service. Cons Needs more work. Programs do not navigate very well. Website takes for ever to get from one page to another. Not user friendly for our members who have a hard time navigating. Review Source Response from Momentive Software February 15, 2018 We sincerely value and appreciate your feedback and have passed this on to our product team. JS Jenny S. Used the software for: ### "Set-up is a nightmare" June 19, 2014 3.0 I am in the process of migrating our custom-build database over to YM. Though the person I have been working with has been great in "quick" responses, he usually only answers half my questions and I spend way too much time monitoring what Q's have been answered and what hasn't. The answers feel like 'canned' prewritten answers that don't always fit what I am askign either. I feel like YM did not do a good job of going over what I needed to do on my end to make everything work so that I get a final product I want and need. Also, I find that YM misses little things when they set up things on their end of for me (miss a checkbox here and there). Very disappointing. I was hoping for better customer service than this. Review Source ML Mark L. Civic & Social Organization Used the software for: 1-2 years ### "Happy user!" March 5, 2015 4.5 Pros The support staff at YourMembership.com is phenomenally responsive. Cons The software is so robust that it's hard to simply dive in and swim around. I believe it would really help to attend one of their Xperience conferences, which I've not yet done. Review Source KG Kim G. Executive Director Hospital & Health Care Used the software for: 6-12 months ### "Appreciate the Tech Support" December 10, 2019 5.0 Good. Support is wonderful, though! Pros Does what we need it to. Getting support is easy and helpful. Cons Note entirely intuitive, but getting support is easy and helpful. Review Source JK Jacob K. Program Manager Civic & Social Organization Used the software for: Less than 6 months ### "Meh" December 14, 2016 1.0 The basic functionality is average but everything else is rather poor. Customer service is terrible, takes forever to respond via the "Open Tickets" with no option to pick up the phone and call someone if there is something wrong. Common responses from Customer Service include, "that is a common problem, we are looking into it". Pros Most of the time, it works pretty well Cons Customer service Review Source LT Lisa T. Partner Used the software for: ### "Best Tech Support" January 15, 2015 5.0 I was hired by a local state college to redesign and manage an alumni eNews using their YourMembership account. The software is adaptive and relatively easy to learn. However, what sets YourMembership apart from other eNews services is customer service. When I submit requests for help, response time is remarkably fast via both e-mail and phone. Tech specialists are knowledgeable, cheerful, patient, and go the extra mile to solve the problem. I've worked with several eNews services with good tech support, but the YourMembership team is exceptional ... the best. 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