# Hotelogix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotelogix the right Hospitality Property Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76374/Hotelogix/reviews --- Hotelogix 4.4 (251) [View alternatives](https://www.capterra.com/p/76374/Hotelogix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Hotelogix Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews MK Marwan K Cluster Sales ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Hotelogix is an excellent cloud-based hotel management system that delivers efficiency, accuracy, and seamless operations across all hotel departments.“ December 3, 2025 SP Samanta P General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “We could not use their system, no proper training was given, we lost revenue and our resort's image was damaged, and until now they refuse to refund the 3-month payment done by "mistake" to which they agreed to find a solution at the beginning of March 2025.“ March 24, 2025 TT Theobs T IT Manager - GroupHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “Their support team is also highly reliable—they handle inquiries efficiently, provide step-by-step guidance, and ensure issues are resolved with minimal downtime.“ December 12, 2025 SN SAROCHAR N Division Manager Information TecnologyReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “Reporting part is not as according to Thai culture, many missing reports which we can find under other software“ December 9, 2025 TT Theobs T IT Manager - GroupHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “I also appreciate how responsive their key contacts are—our implementation manager, Parvesh, and our account manager, Sonu, who is especially helpful whenever I have urgent concerns.“ December 12, 2025 SP Samanta P General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “None of the promises we heard during the initial sales pitch and during implementation were kept.“ March 24, 2025 Walid E General ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It has its own channel manager, and can also integrate with the industry leading channel managers.“ December 10, 2025 SP Samanta P General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “sensitive content hidden\] had to be begged to have a call with, and to replace Mrs. \[sensitive content hidden\] as implementation manager as incapable of the job.“ March 24, 2025 ## Showing most helpful reviews Showing 1-25 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Walid E. General Manager Hospitality Used the software for: 2+ years ### "Prime Asia Hotel's Experience with Hotelogix" December 10, 2025 5.0 Overall, I am very satisfied with Hotelogix and we will continue to work with them for the long run. We hope that they introduce more upgrades, especially multiple languages that fit to our tailored market needs. Pros Hotelogix is user-friendly and provides the tools required to run a mid-sized property with multiple outlets. It has its own channel manager, and can also integrate with the industry leading channel managers. Reports are detailed and comprehensive. Customer support is available 24 hours and they are always there to help. The sales and relationship team are very efficient, they keep periodic communication, and always ask for feedback and ways to improve. All this comes at a fairly decent annual fee compared to other similar PMS. Cons Hotelogix could have worked better if it supported multiple languages, especially South East Asian and South Asian Countries, such as Korean, Mandarin and Japanese. This could maximize guest-contact features and make it worth the investment. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We were looking for a product that can give us POS tools and better reporting. Review Source TT Theobs T. IT Manager - Group Hospitality Used the software for: 1-2 years ### "Efficiency and Ease with Hotelogix" December 12, 2025 5.0 My overall experience with Hotelogix has been very positive. From the training phase up to full implementation, the transition was smooth and well-guided. What stood out the most is the system’s intuitive and user-friendly interface, which made it easy for the team to adapt quickly. Their support team is reliable, providing clear, step-by-step assistance and resolving concerns with minimal downtime. I also appreciate how responsive their key contacts are—our implementation manager, Parvesh, and our account manager, Sonu, who is especially helpful whenever I have urgent concerns. Their guidance and quick response times contribute greatly to a seamless experience. Overall, Hotelogix has been efficient, easy to use, and backed by a support team that truly ensures operational continuity. Pros What I liked most about Hotelogix is its user-friendly system and intuitive interface. From the training phase up to the full implementation, the transition was very smooth. Their support team is also highly reliable—they handle inquiries efficiently, provide step-by-step guidance, and ensure issues are resolved with minimal downtime. I would also like to acknowledge Pravesh Manhas, our Implementation Manager, and Sonu Gupta, our Account Manager, for their superb support and service. Even after more than a year, they remain very accommodating and extremely easy to work with. Cons What I liked least about Hotelogix is that some features still have limited customization. There are certain modules where having more flexibility would help streamline the workflow, especially for properties with more specific operational needs. There are also times when the system experiences slight delays during peak usage, which can affect the pace of work. But overall, on the positive side, these concerns are manageable, and their support team remains reliable. Messaging our account manager, Sonu Gupta, has also been very helpful whenever I have urgent concerns, as he responds quickly and ensures issues are addressed with proper guidance and minimal downtime. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Hotelogix We chose Hotelogix because of its intuitive, user-friendly interface and the reliability of its support team. Hotelogix provided a smoother transition during implementation, with step-by-step guidance from our implementation manager, Parvesh, and ongoing support from our account manager, Sonu, especially for urgent concerns. Additionally, Hotelogix offered the flexibility and features that aligned better with our multi-property operations, allowing us to streamline workflows efficiently while minimizing downtime. The combination of usability, strong support, and operational fit made Hotelogix the ideal choice for our team. Switched from [eZee Frontdesk](https://www.capterra.com/p/174449/eZee-Frontdesk/) We made the switch to Hotelogix to have a more user-friendly, intuitive, and reliable hotel management system. Our goal was to streamline operations across multiple properties, reduce manual work, and ensure that our team could quickly adapt to the system. What also influenced our decision was the strong support structure—having dedicated contacts like Parvesh and Sonu ensures that any concerns or urgent issues are addressed promptly, which is crucial for smooth day-to-day operations. Review Source SP Samanta P. General Manager Hospitality Used the software for: Less than 6 months ### "A nightmare" March 24, 2025 1.0 A pure nightmare. None of the promises we heard during the initial sales pitch and during implementation were kept. We faced issues with their team loading our existing bookings all under only 1 name, then changing to our reservation team name, losing traces and important details, and not even realizing they were wrong: we had to explain why we could not have 30 reservations under the same name, then again why the reservations could not be under our sales team name! Mr. \[sensitive content hidden\], their sales person totally disappeared and did not care even to hop on a call after the sale was done. Mr. \[sensitive content hidden\] had to be begged to have a call with, and to replace Mrs. \[sensitive content hidden\] as implementation manager as incapable of the job. Mr. \[sensitive content hidden\] promised to extend the first 3 months fully paid term of 1 month, but forgotten, and charged us cheating and taking other 3 months without our permission on 28 February. We could not use their system, no proper training was given, we lost revenue and our resort's image was damaged, and until now they refuse to refund the 3-month payment done by "mistake" to which they agreed to find a solution at the beginning of March 2025. We are unable to keep our company credit card active with the fear they might charge again anything without any authorization or approval. DO NOT ENGAGE WITH THEM AT ALL! Pros NOTHING to like in this PMS, unless you want to have troubles and loss of money Cons product designed without basic understanding of front office and reservation operations, useless implementation managers providing lectures instead of solving problems, charged for additional 3 months fees without approval, promised a 1 month extension to the first 3 months to solve problems and charged "forgetting" the promise. POS not integrating with PMS with loss of revenue. Guest receiving squares instead of a proper confirmation letter when booking via channel manager Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Hotelogix For a great sales pitch and demonstration, however it did not match with the product. Trial version provided was basic and with many functionalities blocked Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/) Unfortunately it was a bad decision due to small issues on eZee mainly for inventory system and decimals. Review Source DB Dulcie B. Consultant Hospitality Used the software for: 1-2 years ### "To the best Account Manager - \[sensitive content hidden\]" December 3, 2025 5.0 100% happy. We received excellent training from (\[sensitive content hidden\]) on the system, and he was part of the process in handing us over to our Account Manager (\[sensitive content hidden\]). \[sensitive content hidden\] is a wonderful addition to our hotels that are on Hotelogix system, always willing to assist, looking at the issue from an operational point to ensure we get the maximum usage from the system. Created a WhatsApp chat group to stay in touch, he is really and truly invested in taking care of his account group. PS: \[sensitive content hidden\] you are the BEST and thank you for all the support and patience, I know we can get a lot some days, but you are always our pilar in the chaos. Pros Hotelogix offers easy access to online support, no waiting period to get assistance. The Support Team are knowledgeable in all aspects / quick / friendly and professional. Cons I've been using Hotelogix over a year now and nothing comes to mind. If a situation occur the support team or Account Manager (\[sensitive content hidden\]) is available to assist Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) We were re-branded, and the system was no longer feasible for us to use, and it was Costley Review Source PP Pov P. General Manager Hospitality Used the software for: 1-2 years ### "Hotelogix is the best Hotel Management System" December 10, 2025 5.0 I have about a year of experience with Hotelogix and I am satisfied with everything; it saves me a lot of time, allowing me to focus more time to my operations team. Pros Security, Value for money, Customer Support, Hotel Management, User Interface, Website/Mobile Assess Cons When compared to others, we have a lower price, faster customer support, a more user-friendly interface, and we can create various POS by ourselves. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) High cost and inconvenience of contacting assistance. Review Source MG Marc G. Director Hospitality Used the software for: 2+ years ### "Functionality, Customer Service" February 26, 2020 5.0 This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view. Pros It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner. Cons There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)[eZee Burrp!](https://www.capterra.com/p/141724/eZee-Burrp/) Reason for choosing Hotelogix Price, features, customer service availability. Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Expense, and functionality/features. Review Source DM Dayanand M. MANAGER Hospitality Used the software for: 2+ years ### "Easy to use front desk management & OTA management" June 20, 2023 5.0 Excellent Pros Online reservation managed by PMS, we do not want to do manual work . Cons Support System at times take little longer to resolve the queries. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reports, In-house payment and other housekeeping reports error Review Source VR Verified Reviewer Managing Director Hospitality Used the software for: 1-2 years ### "One of the best PMS. Software and very supportive team" June 9, 2022 4.0 It was a right decision to take this software and credit goes to my IT. Team Pros Cloud base and very supportive team specially \[SENSITIVE CONTENT\]! Cons Very easy to use hence it is cloud base the speed os very good without any interruptions. Alternatives considered [eZee Frontdesk](https://www.capterra.com/p/174449/eZee-Frontdesk/)[Inspire](https://www.capterra.com/p/195805/STX-Software/)[WINHMS](https://www.capterra.com/p/128271/WinHMS-Express/) Reason for choosing Hotelogix The main reason is it is one of the successful cloud base software and during trail we were impressed with the speed of it. Review Source KR Keon R. Director Hospitality Used the software for: 2+ years ### "Christmas Eve Blocked off the account" December 24, 2020 3.0 Typically good. Except for the issues I had today. Pros I like the quality of reports that you’re able to receive with the software. Cons My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated. Alternatives considered [Roomsy](https://www.capterra.com/p/133679/Roomsy/) Reason for choosing Hotelogix It was the software that I had most experience with. Review Source sai V. General Manager Hospitality Used the software for: Less than 6 months ### "Superb !!!" January 1, 2026 5.0 Overall the software UI is very friendly and very advance! Also the support team is very quick and prompt service 24/7 . There's also a seperate portal for the Hotel Accounts and Store management which is essential for our industry . The Audit Trail feature really helpful to keep tracking the records of the booking . Pros User Interface and support team, Quick view of the hotels Reports Reports generates in seconds Cloud-based and cost effective! Cons Catagory wise rooms vacant status, Types of rooms indication Confirmation voucher delivers only on emails not on Mobile no Review Source MR MICHAEL R. OWNER Leisure, Travel & Tourism Used the software for: 2+ years ### "HOTELOGIX REVIEW" July 16, 2021 4.0 HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY. Pros HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION. Cons INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES. Reason for choosing Hotelogix WE WERE ALREADY USING HOTELOGIX AND ALSO THEIR NEW POS2 SYSTEM MEANT WE COULD INEGRATE THIS AND MADE OUR ACOCUNTING EASIER. Review Source CB Cheryl B. Owner Hospitality Used the software for: 2+ years ### "Good Value" December 10, 2021 5.0 Not having any PMS to compare to this, I will say that they are pretty great if you have the patience. It's like going to COSTCO, don't go if you are in a hurry or hungry. 2 years in, we are pretty happy with it, we just had to adjust our wants and needs to the program. I suppose that goes for whatever program you select. If you are a small business, this is a good choice, even with the snags. Pros Does much more than I need but I am happy it's there if I need it. Customer service is frustrating but they always fix whatever issue you have, if it is fixable. I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS. Cons The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us. Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem. We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes. Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed. Review Source RK Rodney K. General Manager Hospitality Used the software for: Less than 6 months ### "Worst purchase of my life!" March 21, 2017 1.0 During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!! Pros It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience. Cons It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question. Review Source Response from Hotelogix April 11, 2017 We have already addressed your concerns, as listed below, Transition to New Channel Manager: We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed. Payment Gateway: The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly. Credit Card Issues: Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up. Support: We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable. We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization. TT Tony T. Revenue Manager Hospitality Used the software for: 2+ years ### "Hotelogix Review" August 18, 2021 4.0 Pros Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it. Cons My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing Hotelogix Pricing Review Source JH Joy H. Owner/manager Hospitality Used the software for: 2+ years ### "I've been with Hotelogix since 2015 and have been very pleased with it. " June 19, 2018 5.0 Ease of use, reports and the ability to keep in touch with my business from anywhere in the world! Pros The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard. Cons I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals. Review Source Response from Hotelogix August 3, 2018 Hi Joy, Thanks for being a part Hotelogix¿s journey and sharing your feedback. I am glad to share that we do have Quickbooks integration, however, to understand your requirements better, I would request you to write a mail to mohammed.azam@hotelogix.com. We would love to assist you in that. MD Milka D. Sales Director Hospitality Used the software for: 2+ years ### "Smart desition " July 18, 2019 5.0 It has been great expirience and keep adding more features to it. Keeps improving. Pros We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient. Cons Technical support Generals reports Easy to use Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Hotelogix Has more feature and was easy to use Switched from [Canto](https://www.capterra.com/p/140500/Canto/) Easier Review Source Response from Hotelogix August 16, 2019 Hi Milka! Thanks a lot for your review and yes, we promise to keep adding better and more features so hoteliers like you can have the best experience possible, on our platform. Thanks for choosing Hotelogix! GO Gaston O. Owner Used the software for: 2+ years ### "SIMPLE, INTUITIVE, EFFECTIVE" July 26, 2017 5.0 The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel Pros What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live. I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS For sure, we will continue to grow together! Cons Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training Review Source Response from Hotelogix September 5, 2017 Thanks for sharing your experience and feedback. We¿re pleased to know that you are enjoying the benefits of Hotelogix. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better. AR Avinash R. GM Hospitality Used the software for: 2+ years ### "Wonderful piece of software, created by a service driven team" September 22, 2021 5.0 A very competitive pricing for such a dynamic platform. Pros The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected. Cons Anything i did not like the team has improved over the last few years (we are with them for many years now) Reason for choosing Hotelogix The broad services and good pricing. Review Source VR Verified Reviewer General Manager Used the software for: 2+ years ### "Excellent support by the team, " June 28, 2018 5.0 As in Hotel industry. now we have stopped the food bills to attach with the room main invoice. PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time. every easy to check the room inventory. Pros Easy to use to describe the invoice details to customer, in item wise. login at any time any where. Cons you can't take step back. transactions cannot be removed or hide. re settlement not possible. Review Source Response from Hotelogix August 3, 2018 Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same. NA Nawaz A. General Manager Hospitality Used the software for: 1-2 years ### "Partially good" May 14, 2022 4.0 There are 2 or 3 things which worked very well for us. We are unable to make the most of the product due to lack of support from the Account Manager assigned Pros OTA integration was one the reason we are continuing with Hotelogix Cons Online support works quick. But the Account Manager was slow and sometimes doesn’t respond. Our Accounting software is still not integrated due no respond from the Account Manager. Review Source AA Ahmed A. Ceo Computer Software Used the software for: 1-2 years ### "Don’t trust them" November 14, 2022 1.0 If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better Pros Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with. Cons Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy. Alternatives considered [eZee Frontdesk](https://www.capterra.com/p/174449/eZee-Frontdesk/) Review Source BP Bonnie P. Director of Operations Hospitality Used the software for: 2+ years ### "An Amazing Experience! " August 8, 2021 4.0 The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up. There were a few glitches this year but it has been resolved. Pros We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel! Cons Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation. Review Source MA Mohamed A. Director Hospitality Used the software for: 2+ years ### "An all rounder App" August 8, 2019 5.0 The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel. Pros I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app. Cons Nothing negative that i can think of right now. Review Source Response from Hotelogix August 27, 2019 Hi Mohamed! Thank you for your review. It is our goal to help hoteliers manage end-to-end operations on a single platform and we are happy that Royal Cliff Zanzibar has found value in our product. Thanks again. KK Kunal K. C.O.O Hospitality Used the software for: 2+ years ### "One of the best software" July 19, 2019 4.0 It's been great working with hotelogix Pros The software is user friendly . It has almost all the required features. Cons Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software. Reason for choosing Hotelogix We found it to be loaded with features that we were looking for Review Source Response from Hotelogix August 16, 2019 Hi Kunal, Thank you for your review. At Hotelogix, we are constantly working towards enabling hoteliers like you to manage end-to-end hotel operations via our product, and making it a one-stop-platform for all your hotel management needs. Your feedback is valuable to us and we look forward to being of continued service to you. RK Rizwana K. Audit Reservations Hospitality Used the software for: 2+ years ### "Simple and Easy To Use" April 2, 2019 5.0 We are able to maintain the overall hotel data and even reports section provides each and every option which partner is referring to. Pros Hx is very compatible and user friendly Ease of access Every single function is designed in such a way that easy to understand and operate POS Items Cons Round off adjustment issue - Because of this it has caused many checkout and invoicing problems though it has been resolved now Review Source Response from Hotelogix April 9, 2019 Thank you for your feedback, Rizwana. We are pleased to know you have sought value from our product¿s user-friendliness. Delighting our customers is paramount to us, at Hotelogix and we are happy to hear that the round off adjustment issue has been resolved. We look forward to be of continued service to you. 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