Infusionsoft

Infusionsoft

4 / 5 656 reviews

Who Uses This Software?

Whether you are a business who sells through a website, a retail/office location or a sales team, regardless of your industry, the fastest way to discover what Infusionsoft can do for your business


Average Ratings

656 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Starting at $99/mo
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Infusionsoft
  • www.infusionsoft.com
  • Founded 2001
  • United States

About Infusionsoft

Infusionsoft is a cloud-based sales and marketing platform trusted by 125,000 small business users. The platform brings Customer Relationship Management (CRM), Marketing Automation, and E-Commerce together in one centralized system, so small businesses can deliver personalized sales and customer service experiences and close more business. Infusionsoft is currently offering 50% off for the first 3 months. Watch the demo now to see how it can help your small business.


Infusionsoft Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Infusionsoft Reviews Recently Reviewed!


Infusion can be a great software to communicate with customers and leads.

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoyed it when MindBody and Infusion were integrated, however Infusion is a wonderful customer and lead management software. I enjoy the ease of use and how you can set up automatic emails to customers or leads based on many variables (date you acquired customer, birthday, special holidays, etc).

Cons: The initial setup of this software can be a little tedious. It takes time and effort, but once it is set up correctly it really is easy to use.

Overall: Customer retention and lead followup.

Capterra-loader

Great for small businesses! Good price and a good set of features which really being used.

Jun 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Amazing customer support. Their support team was a big help with getting us on-boarded and live within a respectable amount of time.

Cons: Infusionsoft falls on the expensive side. It's really worth every penny but it was hard to convince my company to purchase a solution at this price point.

Capterra-loader

We could not run our business without it.

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft runs all of our billing, task management, email marketing, leads management and referral partner program. We would need at least one full time employee to do what it does for us.

Cons: My only complaint is that I wish it was more mobile friendly, especially some of the webforms and order forms.

Solid CRM with great features

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft has a great range of features for any small to medium sized business, it can grow with your needs. Especially good for email marketing.

Cons: It can feel like a complicated tool to use sometimes with a User Interface that isn't as friendly as you'd hope.

Powerful CRM for SME businesses

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Great for small to medium sized businesses, depending on your needs it's cost effective vs competitors like Hubspot.

Cons: User interface isn't as clean as some others and it can be confusing. But overall I think it's a great tool.

Use it on a dental website for getting customers to schedule appointments.

Jun 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy to incorporate into the business website. Lets new and existing clients easily schedule appointments with us.

Cons: Would like a better user interface -- it doesn't match our website and is very very plain -- but it is quite functional. Maybe there is a way to improve the look, I just have not discovered it yet.

Exceptional Software

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My most favorite thing about Infusion is the the ability to create automated responses to clients.

Cons: I least like the fact the Infusion is quite expensive and gets even more expensive with add ons. I cancelled my service.

Overall: Constant connections to clients

Love the product- out of range $

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Loved the product, from design to actual practicality with day to day business. Integrates great with our go to software's.

Cons: The only bummer is the price point, we were forced to close account because of the price range, we're not a big business, so hard to justify cost.

An incredibly full-featured tool

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you learn to use InfusionSoft well, it is quite possibly the best CRM option there is. You can do anything you can imagine and about 50 things beyond that.

Cons: Warning: The learning curve is pretty steep. It's well worth it if you're going to use the tool to its maximum potential, but it's rough if all you want to do is email to a few lists.

Overall: Incredibly wide-ranging and full-featured email/CRM tool.

LOVE infusionsoft!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it all the time in our ecommerce business and it literally makes everything so easy. Probably wouldn't be able to run our company without it.

Cons: There isn't much that I didn't like. I really thought the price might be a bit high, but the return on investment is still there.

Good CRM, with Advance email Marketing features

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Liked the 1 on 1 training

Pros: Graphical interface for marketing campaigns. Stock campaigns and art. Knowledgeable trainer, but they hit the keys, so our learning curve will be steeper than I would like. Not clearly intuitive command structure.

Cons: Limited # of user defined fields. Difficult to learn how to use the system. It is taking more effort than I would like.

Great, Infusionsoft is an amazing tool to help a small company compete with the large corporations

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything you want to build, this software allows you to. We needed to build a crm to manage what we couldn't find in the market place and infusionsoft gave us the ability to do just that (and we are not programers, we are realtor). We also needed a marketing funnel to help us procure leads and convert them through a very long life cycle. Infusionsoft gave us the ability to build what we wanted and make improvements as we saw fit.

Cons: In the beginning, learning how to use infusionsoft can be a challenge. We needed to hire a consultant to help us understand how to use the software. We wish Infusionsoft could have helped us more.

Overall: We were able to build our marketing funnel to work with a customized CRM. Something we couldnt find in the market place.

Capterra-loader

It is recommended to a friend for a place that has and really helped a lot

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros:
is an excellent Email editor, very practical and easy to use. I really like your core since it focuses on the sales of products for medium and small companies is very practical and simplifies all processes

Cons:
the way it generates its reports is a bit bad, since it does not conform completely to the results expected from it

Overall: excellent and you can get more out of it

I use infusion soft on a daily basis to complete most orders for our customers.

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like that infusion soft gives us the ability and back up to be able to put orders in manually

Cons: I don't necessarily like that you cannot search through infusion with an infusion Id.. It makes very little sense

Good for small business but difficult when you have many different subscription or order types

Jun 11, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The system does making the billing and payment process when in a contact account easy to process.

Cons: Pulling stats and data from the system is very difficult and cumbersome. The system likes to process auto payments sometimes for no reason, months after the invoice has been unpaid for a customer. Most of the time when you contact their support you are dealing with someone who doesn't understand what your issues is and it takes a long time to get them to understand. Then when you do find an issue/bug within their system it takes so long for it to become resolved.

We use to use this at my work. It did a pretty good job at keeping things organized for marketing

Jun 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked that we could classify customers into categories, and then create custom email campaigns targeting those specific users.

Cons: I want to say we decided to use intercom, due to the live chat feature. maybe infusionsoft has similar features now, but at the time we decided to make a switch.

Good, not great

Jun 11, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Infusionsoft is easy to use, and can accomplish most basic functions we would want from a CRM. It is a good CRM for beginners or small businesses.

Cons: As our business has grown, Infusionsoft has not grown with it. The billing structure we use does not seem to be well-understood by their system, and they have limited options for tracking by customer.

Capterra-loader

Software suitable for small and medium enterprises but extremely expensive

Jun 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has easy tools to update and manipulate as well as being efficient to detect the handling and progress in the assigned tasks, The "My Day" work screen keeps the analyst focused on the assigned work

Cons: Compared with other similar options it is expensive and represents a greater expense for your company, only provides basic reports.

Overall: It allows to maintain the focus in the assigned work, however it is very expensive and the reports are basic

Capterra-loader

InfusionSoft does its job, but is very picky and finicky when it comes to emails.

Jun 08, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that InfusionSoft does its job execution and does it well. It's relatively easy to edit emails once loaded into the content.

Cons: I don't like how specific/picky/finicky InfusionSoft can be. The code, when made and transferred into InfusionSoft, must be so perfect and specific, otherwise something will go wrong, whether it be with spacing, color, alignment, etc. It's tricky to get the email code just right for InfusionSoft to display like intended.

Capterra-loader

Infusionsoft is flat out confusing.

Jun 08, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's an all inclusive CRM with plenty of plug-ins and apps to make automating Customer Management a little bit easier.

Cons: There is so much you can do with this CRM that sometimes it feels like it gets in the way of functionality.

Infusion is Okay.

Jun 08, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I do like that it is a great CRM where you can handle marketing campaigns, and billing information for clients

Cons: I do not like that there is constant bugs, or things changing without being notified that they are being changed.

Great tool for marketing

Jun 07, 2018
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once your campaigns are set up I have found it easier to use and manage. It defiantly works, which is good to know if your going to shell out the money!

Cons: It is not an easy program to use. I am very use to starting to use a program and picking it up very quickly and not needed help. That did not happen for me with infusionsoft. To use it in all of the ways that I wanted I ended up needed to go and get some outside help.

Overall: Very great tool for marketing, allows us to capture lots of information that helps us make better more educated decisions when it comes to our marketing campaigns.

Overall a great customer resource management system

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like most that we could make changes to the system and customize it to our needs and benefits. We were able to make the system work almost exactly how we need it to and track what we needed it to track.

Cons: Setting the system up and making changes in the background could be time consuming and difficult. Figuring out exactly how to make the change you needed to give you the result you were looking for wasn't always as simple as it felt like it could have been.

Overall: Able to customize it to what you needed to track for your own CRM.

Not Good for Data Analysis

Jun 07, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is easy to navigate and pull reports within Infusion. I like the ability to customize what columns are included on the report.

Cons: Our services start with a one-time order, and then create a subscription which bills continuously. There is no way to pull reports on orders and also analyze the subscriptions triggered by that order. This makes data collection and analysis tedious.

Overall: Marketing campaigns, basic CRM functions.

Capterra-loader

Complicated and very Expensive

Jun 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the flow chart abilities and being able to see my funnels. This is probably the best part of infusionsoft. and the tagging.

Cons: This has to be one of the more complicated CRM's I've had to learn and use. My company used it for a short while but it was over my head.

The platform good but it's not as intuitive as newer sales/marketing automation platforms

May 31, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Customer support via chat was one-of-a-kind. They were always there to assist. For the price, the platform was great for sales and not bad for marketing.

Cons: UI/UX always felt unintuitive. The learning curve was steep and finding menu items could be tedious because sections were not categorized efficiently. Ended up moving to HubSpot.

Overall: Sales + marketing automation, their campaign manager was also great.

Capterra-loader

Perfect for marketing automation more customers, increase sales and save time.

May 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Focus on small businesses and businesses: This is a strong point of this platform because it safeguards the interests and tries to cover the needs of a sector, that of small businesses and businesses, generally something forgotten by the tools and Marketing services.

Sales-centric: Everything related to this platform is directly related to the increase of sales: interface, Web page, demos, help systems. With the added value that, according to the experience of many of its users who claim to have increased their volume of business, achieves its objectives with solvency.

Remarkable system of automation and integration of services: its functionalities in this area are more than enough for the type of company that the program is aimed at. Therefore, we can talk about a practical tool and perfectly aligned with your objectives and customer profile.

Cons: Roaming: As it is aimed at small businesses, it is fully aware that these, being limited in resources and personnel, cannot devote many hours to attracting clients.

The price: Although the monthly quotas are acceptable, the initial amount to be paid is quite high, taking into account that there is no trial version (only a demo). You can check the prices of the tool in the price page of your website.

Reporting: This functionality is quite loose, especially with regard to the generation of marching details of campaigns and sales trends.

Poor web analytics: This is another aspect that should be improved, since the data offered are scarce and unreliable when determining conversion rates.

Overall: Without losing this idea at any time, Infusionsoft has launched a marketing and sales automation software with everything needed to get more customers, increase sales and save time. All this focused on small business sectors

I have used Infusionsoft daily - for the past 2 years

May 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LOTs of features and add-ons. Infusionsoft is a very customizable platform. The software performs like a champion in terms of reliability. There are very few "glitches" that need to be worked out.

Cons: Can be confusing to navigate when you're new. I remember trying to figure out how the system worked two years ago. I had to watch a lot of training videos and reach out to team members for help. There is still a lot I do not understand.

Overall: We use Infusionsoft to our marketing platform, so we get the benefit of having virtually every tool at our fingertips in terms of marketing.

All in one

May 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: All in one software company that offers CRM, Marketing Automation, sales and email. It's rare to find a company that does it this well.

Cons: Price is quite astronomical for what you get. Once you hit a certain plateau, the features open up but you're paying more.

Used by the best marketers it has everything!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email campaigns, lead capture, label application, campaign tracking, customer tracking campaigns, e-commerce, you have it all. The panel for creating campaigns is to drag and drop, very graphic, all very visual.

Cons: The price, certainly not for all businesses, if you have a small business, you will think twice before buying a tool that has so many things, your choice may be another application, but if you have many prospects or affiliates, this is certainly a very good option.

my experience using Infusion soft is totally awesome, it made my job lot easier and faster.

May 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: what i like the most in this software is that it serves as an assistant to me. it helps me organize the information i'm getting from my clients. it let me set up task and put things on my mind. allows me to monitor and to see things i must not miss.

Cons: the least i like about this software is that there are times it is delayed, especially when i set a task. and sometimes it repeat the reminders i set.

Overall: the benefits from this software are ease in information gathering and saving. organized files quickly and gives you reminder on your tasks

Have been pleased with IS

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft offers an easy way to keep customers information, along with notes and contact information.

Cons: Have not gotten a handle on emailing through the software but we are working on it with support from customer service.

Overall: Good CRM

used this software for a virtual class

May 22, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Honestly, it wasn't horrible, but there was nothing actually GOOD about it. I guess it was generally functional.

Cons: The interface was ugly and non intuitive, and it was hard to use, impractical, hard to find things, poorly executed and organized

Overall: None

Overall good experience, although complicated, very useful.

May 22, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tags can be set to contacts allowing for better organization and for certain campaigns to be created, sending emails to specific contacts only, and much more!

Cons: Initially it can all seem very confusing and overwhelming, however after instructional videos and some practice, the software becomes easier to use and very helpful.

great for automation

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: i like having all of the information in one place and have a system for setting up automation which cuts out human error

Cons: in the initial setup it takes time and patience but i guess it is probably the same with all kinds or crm

It allows me to manage sales opportunities and I can save a lot of time in this process

May 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very simple and reliable software to use, and it impressively fascinates me to increase the sales of my products over the Internet, saving a lot of time. It is a fantastic tool and very helpful to the user

Cons: For the excellent functionality of this software you have to have a good internet connection, and in my case it has been a bit complicated because my Internet connection is not as good as I would like

Capterra-loader

Infusionsoft is easy to use after learning your way around

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to get up and running, there are many API intergrations and they give you consulting to get started

Cons: It can get a bit complex and difficult to remember where work flows are going and doing. We had to have a consultant assist in our setup

Good product for a yoga studio

May 20, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that this software includes mailchimp integration which is what we like to use for our email marketing at the yoga studio.

Cons: The price point is higher than I would like it to be. That is the main thing that i like least about this software. Being a small yoga studio, with many clients, budget is a consideration.

Overall: great scheduling capabilities

Capterra-loader

Good formats to manage sales

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has good formats to make sales. The campaigns is one of its strongest points because they are totally configurable, it allows you to control sales better with your clients, it is easy to use and your navigation is very good

Cons: We have some integration problems with other platforms. We would like to solve some problems with the management of emails since they do not go through firewalls. The mobile option is also usually somewhat limited. let's hope they can solve this

Overall: Good tools for the management and control of sales, helps you with the organization of customers and as well as the demand

Capterra-loader

Connect with your customers in a meaningful way

May 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the most valuable assets of an organization is data, particularly customer's emails. Infusionsoft lets you establish a proper relationship with your customers via several campaigns you can create, task creation, triggers based on feedback and statistics are really handy. API is really easy to use and for integrations (particularly with Wordpress) it's really effective.

Cons: Sometimes you wish B2B relationships was any easier to manage. You can filter by contacts and everything, but when you need to contact the organization as a whole, things can get a bit messy. If a campaign gets too complex, sometimes it can be hard do design it within the tool.

Overall: Filtering and targeting is handy of this tool, as long as your database is properly kept of course, you can reach your desired customers with a few filters. If you need a serious tool to grow your business, regarding to leads management, and email marketing campaign, Infusionsoft is the tool you're looking for.

I have heard a lot of mix reviews about Infusionsoft, but it's worth a try guys!!!

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As we are just trying this tool out and see how it fits in our marketing team, it looks like a lot promising and is safe to say that it will make our list to manage and sell our products online.

Cons: The price is always the comparison that hinders us from buying any product. If they go a little lower on the price, then maybe it shall suit us and everyone else better too.

Terrific product to track your leads and activity!

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Infusionsoft comes with A LOT under the hood. Easily set up campaigns, tag leads from multiple sources, create landing pages, and integrate with your website. We recommend Infusionsoft to many of our website clients to get a solid grip on their customers' activities. Great product!

Cons: I'd love to see more conditional logic put into landing pages/emails or let us use Javascript to code that ourselves. Additional options within campaigns would be welcome as well but great product as it is!

Overall: Great solution for our clients to track leads and their customers' activities.

Lovely system. Comprehensive

May 17, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Very good for small businesses. Good price. A good set of features which really being used. I believe in some extents it can be better than HubSpot.

Cons: As it has tons of tons of features, it would be very hard to understand and memorize. So it will need a very comprehensive training plan as well.

A great startup CRM for small businesses

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support was my favorite aspect of this product. It's incredibly easy to get setup if you don't have time for a more robust CRM system

Cons: We eventually moved to Hubspot for our CRM needs. Infusionsoft has a set of great "standard" features, but as our business expanded we wanted a larger intergration with sales and marketing.

Complicated but Helpful Tool!

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that it is a great way to set up email chains to customers, due to their habits and choices on our website

Cons: A little confusing, lots of moving parts. Intro could be a little better so easier to learn, I had to hire consultant to teach me.

Automate, automate, automate!

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great software to generate marketing leads. We are able to implement drip campaigns based on the interaction on the client. I like how I am able to see the entire map of each campaign and all the moving parts.

Cons: I think that the user interface could use a facelift. Would like to see some simple upgrades on the design soon. Overall, it is a solid CRM.

Works great for email automation but a little hard to understand the whole system

May 16, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: infusion soft works great for email automation, the days of having to send individual timed emails are gone with this software it will automatically send emails to your clients

Cons: features are a little cumbersome and the system has alot of places to look to get done what you need to actually complete.

Overall: not having to manually email clients as often any longer

Capterra-loader

Great Little CRM for Beginners-Moderate

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CRM/ Marketing automation tools are a dime a dozen. This is another one of those. Its very user friendly if you have used any of the others like activecampaign or hubspot you can use this.

Cons: It doesn't do much to set itself apart from the other platforms that compete in this space. There needs to be more 3rd party integrations.

So many possibikitirs

May 15, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Love how many tools options integrations and possibilities to streamline systems this software allows

Cons: Not super user friendly or very simple there¿s lots of options or ways to do things which is nice but can be overwhelming

Capterra-loader

InfusionSoft gave us everything we needed

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used InfusionSoft to run marketing and ticket sales for a large conference. Being able to tie multiple features together in one system was extremely useful.

Cons: Was not the greatest for ticket sales, as we had to create a product and it did not have the check in features we usually use.

this is a good product but lacks sophistication and pricing could be improved for small SMBs.

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: it's simple to use and very good for a business that's just launched, so as to get the CRM function get going.

Cons: pricing could be improved and more pricing plans. it also lacks sophistication and integration and other features

An integral solution for CRM and Automation

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: - Offers many of the most important options for tracking your campaigns.
- It is absolutely customizable
- It is recommended to handle the autoresponders.
- All services are completely and impeccably integrated.

Cons: - Experience is needed to be able to make the personalization and get the most out of the service. You must have advice when you start with the service.
- It's expensive. If your budget is limited, you should explore similar options.

Overall: I recommend it only if you have the knowledge or the advice to implement it and the amount of movements in sales and campaigns that justify the investment.

Great software but there is a learning curve.

May 14, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how it integrates, yet INFS doesn't do a great job of showing those integrations. Also, some of the marketing workflows are complicated and require a lot of practice before they are just right.

Cons: The learning curve and the support for its integrations. Also, the CRM part is pretty lackluster and doesn't hold up to the rest of the automation product. We use something else on top of it for the CRM.

Overall: Automation is great. CRM needs some work, telephone support people just couldn't figure it out.

Its great. The ease of setting up a sales page is great and the customizing options make it smooth

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All of the customization really made it easy to use. Having nearly every option for email campaigns and sales marketing, overall a great product!

Cons: The price can be a bit pricy as compared to many of the other competitors like Click Funnels and Adobe Spark. That can be deterring for many small business owners.

Powerful but hard to use with hidden costs and extra training needed. Plan to spend some time and $.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Combine Sales and marketing automation in a single tool. This tool has most of what you want for a small business so you don't have to spend time manually working with your email lists. We set up a complicated campaign that triggers automatically if a contact is added to a list. It was very complicated and Very cool.

Cons: They don't tell you that they charge for an hour to train you and set up your first campaigns. If you have very simple campaigns like a simple newsletter, this might not be a big deal but for anything complicated, you will need their help and could hire a good lawyer for the same price.
It is also hard to learn all the details so you will need training which is an additional cost.

Overall: Marketing and sales automation That is pretty good once you get it working.

Capterra-loader

I had heard from several clients that told me Infusionsoft was hard to use... but I gave it a try

May 11, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Visual representation of process flows was good. After 2 months of training I was able to set up a fairly good system for my business.

Cons: The deal breaker was the invoicing. I could not figure out a way how to create invoices that would bill my clients by the hour (or more specifically for a fraction of an hour. The workarounds suggested by Infusionsoft support were untenable. After many hours and dollars invested I switched to another system. It was also about 6 times more expensive than the system I am using now (Podio)

streamlines the online sales and markenting process and saves a lot of time

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is a simple, safe and reliable tool; that allows me to sell my products online and manage the sales opportunities of my business thus saving a lot of time

Cons: the internet connection is essential but I do not have a good connection and it is a little complicated for me to use this software

streamlines sales in how many to business entrepreneurs, small and medium enterprises online

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it facilitates to sell my products to me by Internet, automates all the processes of marketing and sales; and it allows me to save a lot of time and money on repetitive tasks

Cons: I love this application but it is difficult for me to use it because the internet is needed to be able to use this fundamental tool and my internet connection is not very good and it gets out of hand

Not the best option in the world for the price...

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: It does have a very feature rich platform. It does pretty much everything that the other platforms do and I have to say it does it pretty well.

Cons: The price is really what gets me here. I can get all the same features at a much better price from my current provider. I tested this one to see where it fell. I am sure if I was a huge corporation it might make more since with all their integration options but this just wasn't the right fit for our company.

Regular use for contact forms through WordPress

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: For me it has always been easy to use, I get tags easily and I place them in the WordPress contact form and then I never have to worry about it.

Cons: I can only use one Infusionsoft account on a website, so it makes it difficult to keep track of the numerous different clients who I need to track

Overall: Simple tracking of contact forms that are submitted through the WordPress website

Everything and more

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love how the customer service is there to help every step of the way.

Pros: All you need for a small business and more ! Lots of features, now you can communicate with your contacts via email or text and help you track things down. Amazing customer service

Cons: Lots of features not enough training, a little confusing at first but once you learned it your good to go.

Terrible Experience

May 09, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I liked that there were so many features to use with. It's really secure which I liked about it. There were hardly noticeable bugs, but overall it's a ok product.

Cons: The UI is really confusing and I stopped using it after my employees asked me what this and what that was.

So much pain in understanding the core of this software!

May 09, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I was searching for professional CRM, Email Marketing platform which will enable me to make my job done more faster and at scale. I was impressed by the features Infusionsoft has and advertise! Till today I cannot get my job done with Infusionsoft because it is so complicated even to install an application at this software!

Cons: The user interface is complicated. It is not intuitive and i have to invest additional time to read manuals. There are unusual things to do like installing internal apps and connect them with the core software to work. Additionally, I need to configure all of this internal application in order to work! This is insane! On top of this Infusionsoft is the most expensive software for online marketing on the market today!

I really did not like this software

May 09, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I only liked the idea of that the software infusionsoft could do for my company. Nothing else was superb to me at all.

Cons: I did not like that the software makes it seem so easy to use when they advertise it. You quickly find out that the software has so many aspects to it, that it is hard to use. There are so many upgrades and things that you will need later that it is ridiculous.

The best in the Market.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No matter what you are planning to manage of your business, or what type of business you are running, Infusionsoft has the solution for you. It is such a complete CRM that you can rely on it for a long term expanding business.

Cons: It is a bit costly where a lot of people avoid it on small scales, they should present some basic packages for startups.

Advertising at its Best!

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It is good that you can send email blasts to all or selected customers about things that are going on in your company. Like the feature that one contact can be connected to multiple contact lists.

Cons: I wish that they would increase the limit of characters on custom fields so that you can be as detailed as needed and get a clear message across.

This is a highly complex solution for teams without a clear alternative.

May 09, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like how robust of a platform it is and just how customizable it can be. I also believe that's its greatest weakness as well.

Cons: Because of how robust of a platform it is, only a fraction of users get the full use from it. If you're going to spend money to have a team implement it, there are better workarounds using SMTP servers that save a lot of money in the process. This software fits in an obsolete pocket where the complexity alone (and the separation of the decision makers from the actual implementation) keeps the market here where there are cheaper and better alternatives.

It was great the service was excellent unfortunately the product itself was just OK

May 09, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The enormous amount of customization, the service you get and the features you can use are excellent.

Cons: The price is not very reasonable. Then again we werent really using all the features mainly just the campaigns

Capterra-loader

Great all in one software with a bit of a learning curve

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That I am able to house my CRM, autoresponder, marketing automation, e-commerce, and affiliate platform all from the same software which means that automatically all of those pieces work together flawlessly.

Cons: There is definitely room for improvement in the e-commerce area of Infusionsoft. I am disappointed that the storefront is so limited in that capabilities to only show certain offerings. In my opinion, this creates an additional step for those who don't what every single item they sell or have available to be shown, and for the price of the software, they should really be improving on the function of the e-commerce system.

Overall: I have multiple divisions of my company and am able to market to specific segments appropriately with little headache. The time saved in having e-commerce, CRM, automation, and affiliate platforms contained within has saved time and money. I am really hoping Infusionsoft steps up their game in the next year.

An effective email marketing and CRM tool

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Recommended if you are looking for a higher performance and visibility in your organization.

Pros: - Infusionsoft keeps a complete trail of every purchase made, action taken for leads on a single platform. - You can easily send automated marketing emails to prospect, send followup trails. - Along with an effective product, Infusionsoft is backed up with a very strong customer support which is a key aspect if you are planning to buy a productive tool, they provide every mode of support i.e, through telephonic, chat, emails. - Now to check if my organization is making a health progress over the time, we rely on detailed sales and marketing support, the reports are very definite.

Cons: Yes, Infusionsoft falls on the expensive side, which is a challenge when we initially opt for it, but when it comes upto the ROI, it worth every penny.

Capterra-loader

Love Affiliate Backend of Infusionsoft

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am an influencer/ affiliate for a few companies that use Infusionsoft for marketing, and its simple and easy to login and retrieve affiliate links, and download eBooks.

Cons: I looked into Infusionsoft for my own online biz, and the expensive price point turned me off, and I did not invest due to the price.

Capterra-loader

Industry-leading and Super Powerful, but Huge Learning Curve and Constant Bugs to Deal With

May 07, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Unrivaled ability to customize EVERYTHING related to your e-mail campaign, funnels, and e-mail list recipients. You can split up your list into any number of segments, and create unlimited funnels, A/B tests, campaigns, and whatnot.

Cons: This unmatched flexibility is tempered by a very steep learning curve. It will take quite a bit of research, combined with trial and error, to set up your existing list on their software (a service they also offer at a price, or for free on the more expensive plans). Be sure to test everything once you go through and setup/import all of your campaigns, as you don't want to accidentally send e-mails to wrong segments of your list, or send to users that you have removed from certain segments (something that I have done before), which could open you up to spam flagging. Too many spam flags, and Infusionsoft will ban your account, so be careful!

Also, it is very expensive -- more than almost all of the competition.

Capterra-loader

Infusion soft is a great tool to organize your customers and possible customers.

May 07, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that Infusionsoft soft integrates with merchant account vendors and you can process transactions directly from Infusionsoft.

Cons: Infusionsoft is complicated to learn, It could be more user friendly. Things can get confusing when you are starting to use it.

Overall: Being able to organize every single contact person and add all the notes that I need to access.

GREAT PROGRAM!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ABSOLUTELY LOVE THIS PROGRAM! EVERYTHING YOU NEED IS IN THIS HANDY WELL PUT TOGETHER PROGRAM! SO SIMPLE!

Cons: I HAVE NO CONS FOR THIS PROGRAM! ONLY PROS! I ENJOY USING IT. PLACING PATIENTS INFORMATION IS SIMPLE AND EASY.

InfusionSoft revolutionized my customer contact!

May 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I now have a place that handles all of my customer data in one place! I can have my customers fill out information through my website and automatically their info will be sent into my CRM and an email will be sent welcoming them to my website. On top of all of that, I can now have them also purchase my product subscription through InfusionSoft. There is no need for me to keep track of all of my data across multiple platforms. It has saved me time and money. I'm still learning more and more features that speed up my business every day.

Cons: Trying to discover how to accomplish certain tasks is a little daunting in the beginning. There has been a slight lag time between executing tasks (for example setting up an order form in my eCommerce area), and then being able to actually have it show up properly on my back end. It was a little confusing for me at first. Now I just expect to have to wait a few minutes for things to work properly.

Overall: It centralized all of my data and allowed me to automatize many processes that I had to perform manually before.

Excellent Platform for Email Marketing

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an extremely easy platform to use for email marketing. I started using this as my first email software provider had too many tedious intricacies when creating a campaign.

Cons: I don't have too many negatives to share about infusion soft as my experience has been a good one thus far.

If you are tech savvy and understand these products, then it can be effective for you.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It gives you a free trial to be able to try out and see if it's a good fit.
It's easier to track if your marketing campaign is doing well or not.
You can track the conversion rate.
It lets you schedule appointments.
You can have your entire customer base in this software.

Cons: It's not user-friendly, you definitely need a lot of training to use it. It's best if you know how to work on databases and email marketing. Also, to get great features, it can get pricey.

For the most part, a great marketing tool. Lots of users and user-consultants so always an answer.

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automating my email and sales efforts. I can run whole businesses on this thing. Just set it and go.

Cons: The learning curve is pretty steep. Because the possibilities are so great, a little bit of confusion comes with it.

Confusionsoft

May 04, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Once you go through the painful and confusing set up process, yes even when you hired them to do it. It will eventually work correctly.

Cons: I sign up for a specific package. they say it will be done in a few weeks. their failures pushed back the launch of a company by 2 months. Their failures include their staff failing to be responsive or even know and understand their own product. they refund my money. then they try to resell me on it saying they are reaching out specifically to those who had bought but left because of issues. So I am happy, maybe they addressed their issues. NO, they did not. The sales person, did not know the price points, what he was offering, what the product did, nada. I have the emails. after I kindly declined he reached out again, as if we had never spoken before. I know that accidents happen, but if you are trying to win back specific clients who left, voicing complaints about your lack of knowledge of your product, take the time to hire and train a few special people and kick some butt, not some remote worker who doesn't even know what the product is.

Overall: none. lost months of work because of their complete failures

Great networking use

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love using this software to get the same message to all of my clients. It is easy to use and customize

Cons: Sometimes I feel like things can be redundant while using this software. However, it is just part of the product

Infusionsoft is the best CRM and email marketing platform for small and medium size businesses

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Infusionsoft has a great CRM system with a lot of customizable features. Any organization can run effective drip nurturing email campaigns through Infusionsoft as well.

Cons: The platform is very robust, so it does take quite a bit of time to learn the system. The campaign builder is an amazing product, but it is complex and takes time to master.

Overall: Infusionsoft's platform helped us elevate our CRM processes, the type of data we were keeping on our clients, and the email product helped us increase sales. We are very pleased with our investment and have driven a strong ROI.

Infusionsoft - Great Product - Very difficult to Use

May 04, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Does everything it says it does Great follow through for your customers and helping you promote sales

Cons: Extremely difficult to use and understand how to use. The laymen cannot navigate this at all. Be prepared to go to school to learn how to use this software thoroughly.

Hands on

May 03, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is amazing. You are not bound by time constraints and you get to have one on one service. Designed just for you.

Cons: It is not the easiest to navigate or user friendly and it is also a little pricey compared to its competitors.

I did not love Infusionsoft. The program glitched constantly.

May 02, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I don't think the program was terribly expensive, and the people who worked there did try hard to help us out.

Cons: The program just isn't good. It glitched all the time, wasn't user-friendly, and it couldn't be customized to meet customer needs.

Capterra-loader

Infusionsoft is so good I'm telling all my friends and clients

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can see how this is next level follow up service. I've only just started learning the program but it is way ahead of Mailchimp and the ability to charge clients, label clients and do ad campaigns is excellent. I'm a small business working like the big boys with this program.

Cons: There's nothing not to like. I'm learning and will hand over to an infusionsoft expert to run my lists at some point but it is idiotproof.

Overall: expansion of my business through follow up

Was not a happy customer.

May 01, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Very solid marketing automation program with years of experience. Very good SPAM dodging technics which ensure a high delivery success rate.

Cons: It is difficult to set it up yourself. When I signed up they offered me a coaching sessions to assist in getting started. This never happened, I requested it a few times without response. I think one of their draw backs is that they do not offer a support desk where you can get a ticket number. To get support you need to use the chat window and it took the guys (several different support people) on the other side almost a week to sort out a little problem.

Overall: Solid marketing automation principles.

It's been a big learning curve, lots to learn but so worth it.

Apr 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The single view that I have been wanting for years.
The integration with my other systems
The fact that once I get campaigns up and running they run themselves
The reporting is very thorough once you know your way around
The customer service team are so amazing, there for me for any little question with no judgments. Very impressive

Cons: The confusion at the beginning re email confirmation. It is not necessary to 'confirm' somebody's email address to be able to email them. This could have been clearer. It's a big tricky transferring from another email client and feeling assured you making it seamless or the subscriber.
The email editing tools are not quite as user friendly as my previous system but they are making improvements.
The possibilities are a bit overwhelming. I'm trying to just get really good at the basics first.

Overall: All in one place to manage everything per customer plus great API's.
I am able to 'prove' things to my client that I couldn't before. I can see where the weaknesses lie in our communications.

Dramatically improved our customer metrics

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: beautiful reporting capabilities. We also use the email marketing which is very easy to use. We also love the transparency it provides our team on our customers' data. This is truly helped us provide better service to our customers and understand their needs much better.

Cons: Setting up tags and categories can be a bit of a challenge when dealing with people and companies. So you have to really think about it first. Putting a tag on the company records does not roll over into the individual contacts so you have to create the tag in both places.

Overall: For a start up company, its probably too pricy, but if you financially stable, well worth the investment.

Capterra-loader

I automate my law practice marketing, internal processes, and long-term nurture.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer support is very good, with quick answers, on-the-phone assistance, chats, and even Facebook groups. But, the functions are outstanding ... I can do almost anything I can imagine from end-to-end in my law practice.

Cons: I'd like to be able to place merge fields from the campaign (such as event name or date) into the landing pages. But, that is a minor annoyance in an outstanding product.

Overall: Since adding Infusiosnoft my business has doubled and my time at the office dropped by a full day a week. I could do even more, but, why? Life isn't just about the money but also about control of my time and life.

One of my favourite programs.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is so great for our business. It allows customers of ours such an easy way to connect with us.

Cons: The software has very few cons if any. I truly love the program. Maybe if anything there are a few confusing features.

Capterra-loader

I love it. I need to spend more time learning how to do more intense applications.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile handshake is easy, quick and efficient. I can get my leads in quick and send them my contact information within seconds. This saves me so much time and I love that.

Cons: That I need to spend some time learning more about it. It really has nothing to do with the software. I do have the most important information setup which is my leads.

Overall: It saved me a huge amount of time entering information manually. I can find people super quick on my phone or computer. I can print lists. I feel confident knowing all of my data is in a safe place. My paperwork has literally gone away with this software. When I meet someone I can get their information scanned in and send them my contact information asap. I can seek out people by category by tagging them for later. I can send email blasts or individually. I can send voice messages automatically. It really is amazing!

Reliable, efficient, yet old-school, can feel out of date, 4 stars

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the most how easy it is to search up customers and clients and view their information. I think its features and reliability are close in comparison to some of the other competitors in the industry. I also like the layout, font, and the colors. Each of these provide ease on the eyes for the user.

Cons: I like the least the fact that there are some features that I feel could be improved on. We interview candidates and put their interview notes on their account. Perhaps we were approaching it wrong, but finding that person's interview notes required loading up the candidate, selecting the tab, and scrolling through. Some customization to instantly view those notes (or have that as the first screen that pops up with a client) could really help the users be more efficient.

Overall: The benefits I received were that I could easily keep track of candidates within our database. I would phone interview a candidate for 15 minutes and keep track of their interview notes as well as other relevant information, like what city they're located in, on Infusionsoft. I benefited from the ability to quickly search someone's name and bring up all relevant information to help manage talent within our company.

Capterra-loader

Excellent and Continuing Landing Pages, Drag & Drop Email Builder & E-Commerce Additions & Updates

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Infusionsoft has been working to improve their existing features, like the functionality and customization capability of their Responsive Drag & Drop email builder and the improvements in building more complex products and upsells in their E-commerce platform, they are quickly beginning to eliminate the need for many of the 3rd party integrations and plug-ins, and truly becoming an all-in-one solution for marketing, CRM, e-commerce and more for your business.

Cons: Even with Infusionsoft's many improvements of the last 6-12 months, often there are still barriers to the software's functionality and communication to other programs and plug-ins (integrations) that require yet another purchase or subscription to use. Some of these 3rd party applications offer free integrations, but they are often unreliable or simply non-existent. As an Infusionsoft user who handles multiple accounts for my clients, it is frustrating to have to go to clients again and again with news that they need to spend more money (when Infusionsoft is plenty pricey already) in order to achieve the results they were hoping. Infusionsoft has long been touted as the all-in-one solution, but at this point, and in order to achieve true, full functionality, this is not yet the case.

While there is a bit of a learning curve, this is overall a great product that grows with your needs

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent features that a company can grow into along with fantastic, responsive assistance when needed. Offers all the flexibility we need to take our business in the direction we want without having to make constant changes to the program we use. Once you learn the processes, it is easy to use!

Cons: When there are glitches, they can cause trouble! It would be nice if duplicate information was avoided.

Infusionsoft used to be the best!

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really like how they have an integrated marketplace, so then I can add on to the main product and get something more useable.

Cons: I wish they would keep up to date with the times. They seem to be far behind, and don't have a chance of being number one again.

Overall: I can find basically anything I need, and it is in their marketplace. If I need contesting, it is there. If I need more marketing tools, it is there.

Very powerful marketing suite but you need the skills to maximise it's benefits

Apr 24, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Email marketing, inbuilt shopping cart, amazing Small Business CRM capabilities make Infusionsoft a very good one-stop-shop for small businesses looking to integrate their inhouse sales teams with robust email marketing and ecommerce use cases.

We have a number of clients using IS all doing consistent high 6 and low 7 figures. For this size of business and with a good marketing team Infusionsoft is a great choice.

Cons: It's not the easiest software to use and to get the most out of it you need to plan your campaigns out in advance (ideally on paper before you build them in the app).

Support can range from ok to terrible but thankfully there's a great user community and plenty of other places to get help.

The only other drawback is that many of the third party plugins and add ons are very expensive. If you've got a good customer base and solid catalogue of products that should not be an issue but if you're just starting out IS may cause more hassles than solutions.

Ultimate way to automate my sales

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love being able to segment my list so easily, which makes the marketing way more effective at converting leads into customers and repeat buyers. Also love having just one list rather than multiple lists like other ESPs.

Cons: I find the price point to be expensive when converted into Australian dollars. Also the apps required to integrate it with eCommerce platforms adds a lot to the overall costs.

Overall: Increased sales

A wonderfoul experience

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can monitor online and offline marketing costs.
You can see every single euro spent on marketing that comes back to your investment

Cons: There is nothing i like least about infusionsoft. I'm coming from other software and they where
very rough, and anytime i had to connect the software for marketing automation to the CRM and check which people where in which list.

Now every people receive his own comunication and has its own funnel.

Excellent customer service and support, wish you offered a push notification service too!

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is exceptional, each time we have had a problem a resolution has been provided within a few hours or immediately, even on the weekend!

Cons: Please add integration for sending push notifications through an app the way you have with email. We have to use an outside company for this every time, need everything in one place.

Overall: The newer tools to create emails and campaigns are great, keep adding more interfaces like that. It would really help our company if you also provided push notification support the way email is done.

Capterra-loader

A great tool for the right business; a disaster for the wrong one.

Apr 20, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The best part about Infusionsoft is how robust their automations are. They can be a nightmare to setup, but once they are, it just flat out works. If you need to make something happen, you probably can do it. It's well thought it in that it packs the ability to build a list as well as make sales.

Cons: It's incredibly challenging to learn and can be a disaster at the wrong time. I sunk thousands of dollars into the platform well before I was ready to. I would put this down ti inexperience if it wasn't for the salesperson pushing me into the platform, promising it'd fix all my problems. To their credit, they gave me a lot of extra support. But when it came down to looking after me at the end, I ended up in a long-winded battle just to get to cancel and get my last unused subscription fee back. Infusionsoft was a great learning experience, it taught me so much about marketing automation, but for most people, I believe there's a smarter option to go with as time and cost to get it up and running is enormous.