Infusionsoft

Infusionsoft

4 / 5 426 reviews

Who Uses This Software?

Whether you are a business who sells through a website, a retail/office location or a sales team, regardless of your industry, the fastest way to discover what Infusionsoft can do for your business


Average Ratings

426 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Starter: $99 Essentials: $199 Complete: $299
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Infusionsoft
  • www.infusionsoft.com
  • Founded 2001
  • United States

About Infusionsoft

Grow sales. Save time. Get organized. 23,000 thriving small businesses use Infusionsoft. Discover how Infusionsoft, the only all-in-one automated sales & marketing software built exclusively for small businesses, has helped them grow sales, save time and stay on top of it all. Organize all customers and prospects in one easy to manage tool. Watch the software demo now!


Infusionsoft Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Infusionsoft Reviews Recently Reviewed!

It took a year before we were comfortable enough to roll out to the admin staff

Dec 13, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Again, after a FULL YEAR - Still only using 10% of the functionality, you encouraged us to go to a class in Arizona that was NOT CRM TRAINING. It was only an overview.

Pros: I'm a huge fan of the Task feature, which enables me to keep up with the admin staff production. With that being said, we were never trained on how to enter users with restrictions, let alone anything else.

Cons: The training is ridiculous (lack of) - Too much to type The merchant payments and invoices are not effecient therefore causing us to use a 3rd party. We also have to use 2 other systems in order to make Infusionsoft accommodate our needs.

Highly organized, detail oriented operating system...

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I look forward to the ongoing evolution of this excellent service and product....

Pros: Efficiency and ease of operation allows expedited performance. Multiple search results producing desired data..

Cons: Perhaps graphic enhancements to give the most modern aesthetics...with the constant progression of technology, a users experience must be observed...

Great platform for users.

Dec 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Infusionsoft's automation possibilities are amazing. It goes way past simple platforms like aweber, mailchimp, constant contact and even activecampaign. You can take a contact all the way from option forms to fully tagged and segmented marketing campaigns and finish the job with an order form waiting for their credit card all in one piece of software for a reasonable cost.

Cons: I don't like how I have to change my password every90 days. however, I totally understand that. I wish it worked better on Safari as well (the email campaign feature). I cannot create the emails in Safari, but I can do so on Google Chrome.

It is hard to beat the ROI of Infusionsoft

Dec 09, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Ultimately the cost of time and money for something like Infusionsoft has to be justified by the ROI. With Infusionsoft, we have seen amazing results, far better than with other CRM's.

Pros: I have seen amazing results which is why we invest in software like Infusionsoft. I love how it does more than just sends out emails. I love creating and seeing this machine work even when I am not working. I also love how I can get it to do what I want. There are some many different services that I now have hooked into our Infusionsoft that even I am amazed.

Cons: It is still a difficult learning curve. I struggled for many months and finally hired Sixth Division to help. This is where we really began to understand Infusionsoft and see results. It is hard to swallow that I have to have help to use software.

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Above and beyond. Not only have we more than doubled sales through their automation.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most powerful small business sales and marketing business automation system. Easy to use, yet very powerful system. We have more then one advanced integration with them. All work great.

Since Infusionsoft grew, and offers so much, we can now move out of Oractle | NetSuite. They are much easier to use system, and offers many, many features what big guys offer and charge 10 times the price.

We love infusionsoft and respect their company A LOT.

Cons: There is no native DEEP integration with QuickBooks Online Canada. E-commerce portion is weak, but shopping cart is great :)...automation after that is even better.

Overall: More then doubled the business. We can be a small team and it does the work of 5 people on the back end.

I love it

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Streamline marketing campaigns 2) Great CRM and tracking 3) A variety of eCommerce solutions (trial, subscriptions, one-time purchases) 4) Customer Service

Cons: 1) Occasional Hiccups with Updates 2) Non-intuitive interface at times - Have to combine old elements and new to achieve desired result (Old Actions Sets and New Campaigns)

Had a Poor experience due to the outlook plugin

Dec 07, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: We initially liked how it integrated with Microsoft outlook. We thought that it would be good for a CRM. But Both Proved to be a terrible experience and a waste of money. At then end we closed the account.

Cons: Customer Service and Support were terrible. We had issues setting it yp. The sandbox was causing errors with the outlook plug in. we made several support tickets and they never followed up and they never fixed it. They never refunded our money, even though they could fix the issue.

Overall: We did not benefit. it never got to work. we wasted time, energy and money and at the end cacelled.

I¿m an affiliate

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to navigate the affiliate portal. it is Mapped out well. I like seeing which links have been clicked the most

Cons: Does not let you see which platform the link was clicked from (Facebook, LinkedIn, instagram, etc)

Infusionsoft, AKA CONFUSIONSOFT

Dec 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Well, it's really hard to pick something I liked, as I didn't like much of anything. I guess the only thing I can think of, is that they have a cool marketing approach that get's you to buy the product.

Cons: I have a list! Not intuitive at all. Support is awful, they'll keep referring you around in loops until you just give up in frustration. Nothing is as easy as it seems, the straight path is never available and this ends up being useless for the most part.

Vendor Response

by Infusionsoft on December 11, 2017

I¿m sorry to hear about your experience. If you¿d like, please fill out this form http://insft.co/2wcxvq2 so an Infusionsoft representative can contact you directly to see what we can do to help. Thank you!

Excellent Product

Dec 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Everything works well, I am happy with the product, customer service- email, chat, and phone support are stellar. I wish that they would quickly implement the changes that we suggest that is implemented, they take down the concerns, but don't implement.

Pros: Everything works well, I am happy with the product, customer service- email, chat, and phone support are stellar.

Cons: I wish that they would quickly implement the changes that we suggest that is implemented, they take down the concerns, but don't implement.

Very practical

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The tool is extremely well organized and has been instrumental in our online monitoring efforts. The solicitation options are also very easy to use.

Pros: A great product, great information and fantastic customer service.Infusionsoft has been a great asset to our company and I highly recommend them.Easy to use, lots of features our customers love it. A great product for a very reasonable price. Highly recommended!

Very impressed

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Social marketing. Landing page assistance. Help with reminders for contacting customers. Helpful tutorials. I would love to become a trainer for this software.

Cons: Cost is very high for a one person, small business that is just getting started we¿ve. Though it is worth the purchase!

It is great. It is like having a productive virtual assistant.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The campaigns are great. They are designed to help us enhance our business and stay in touch with our clients.

Cons: Sometimes the search tool is down so I have to go through the longer process to locate clients.
Everything else works great for me!!

Overall: I saved time.
I increased my efficiency in regards to following up with my clients.

Love Their Customer Support, Features, and Strategies

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They truly have the best customer support. I absolutely love the people who help me and never make me feel stupid for being in my own head too much or needing help with anything from the billing side to the function side. I love the robust features and functionality, and even more that they focus on relationship building strategies with my goals in mind, while still using what is backed by proven strategies and case studies, rather than just cookie cutter functions and one-size-fits all solutions.

Cons: I don't always keep up with the upgrades, but the upgrades need to happen, so that's really more a "con" for me being human and not for the software itself. Sometimes it can feel too robust and can be overwhelming.

It's a huge powerful tool that when you focus in on what you need becomes very direct and effective.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How robust it is, the flexibility and versatility of it. For me, the ability to capture data and build a client list then to be able to market to that list however I see fit is great!

Totally Freaking Awesome!

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very in depth, detailed, and makes the little things that would usually take forever to do take no time at all because they are now automated. The face to face meeting to train on the program is very helpful as well. It is a lot better than just talking on the phone or a virtual training program. Any time I have a question, I just call or send an email, and I always get a response super quick. If I call, 99% of the time the person I call picks up. Great customer service. Wonderful company. Would recommend to any company looking to automate the small things and increase sales. I got a crash course on the algorithms they use to increase sales, and let me just say, they are crazy good!

Cons: The only thing I can say negative is that the software does have a pretty good learning curve, but that's only because the program is so detailed and in depth. You can do dang near anything with Infusionsoft. With a program this detailed, I don't think anyone can expect to master it in just a few weeks, but I have absolutely no problem with that. The benefits faaaaar outweigh the only negative.

Overall: No more needing to call for follow ups, auto emails going to leads instead of having to go through the 1,300 some leads we have and trying to figure out which ones are more likely to buy. Now Infusionsoft does this for us, and we only have to call then when they get hot.

Sometimes new applications can be confusing but their support is amazing.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like their continual upgrading of the product. There is always something new being added or some quick being upgraded and then they tell you or send out a video so you can see the changes, this way you dont find out about an amazing feature 5 months after.

Cons: Some of the functions are "clunky" or a bit confusing, no real flow and you have limited custom fields.

The hardest part about Infusionsoft is figuring out how to use it to it's fullest potential

Nov 28, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The updated email and landing page builder is soooo much better than before! Allows for more creativity!

Cons: Figuring out the best way to use it. Usually this happens with trial and error which can be frustrating considering clients emails are involved and accidental emails or tags have been sent or applied. It would be great to be able to run test a campaign instantly (bypassing timers) in order to see it's function so the "trial and error" stage is avoided.

Overall: automation and organization

Intense tool to help improve a business

Nov 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: They are improving the U/I and the ease of use

Pros: It has everything I need for marketing and sales so I can offer a form, landing page and create automation that work well together

Cons: Some bugs with new improvements but it's ok. Sometimes I get lost with the settings and what to do first. The old templates need to be removed

Efficient

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most the campaign manager, it's user friendly, efficient and completly trackebled. Nevertheless, it would be useful to be able to start/stop a campaign sequence for one contact from the campaign manager directly.

Cons: I like least is the broadcast manager. A lot of mistake can be done and not be canceled. You have to send yourself the email two times before send it, because the preview is not the reality.

Overall: Manage with the same tool my CRM, my marketing campaign and my e-commerce. Moreover everything is recorded and trackabled.

Easy to use

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: An all-in-one platform is really the way to go!

Pros: The interface is intuitive and the emails are easy to create. The new landing page builder is wonderful.

Cons: The Wordpress opt-in form doesn't have Google Captcha. This should be added soon! Integration with other platforms should be facilitated and made easier.

Our SWITCH experience to InfusionSoft

Nov 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We were using 2 diferent softwares that we linked together, for our CRM + Marketing Automation needs. We combined the 2 needs in 1 software for almost 1/10th of the cost. Not regreeting our move at all !

Pros: - Combination of a CRM and a Marketing Automation - Easy to use - Performant & Intuitive Campaign Builder - Low COST compare to what we had - GREAT Tech Support for Certified Partner

Cons: - Ability to display Custom Fields WHERE you want. - Mobile APP does not include Custom fields - Able to migration of campaigns from an account to another, but missing components (need to redo: dashboards, saved searches/reports

Infusionsoft does a lot of key things very well.

Nov 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Infusionsoft has been the key to increasing my sales without getting more staff. It's enabled me to focus on creating campaigns that keep generating new clients and increasing the revenue I get from existing clients. My business really couldn't operate without it. I've tried other (cheaper / sexier) systems and kept coming back to infusionsoft as my business core (and I'm only using a fraction of its capacity). Every month I pay my subscription with a smile... it's worth that much to me.

Pros: Comprehensive marketing software that helps you:- 1. Communicate with your target market; 2. Segment your list and send customised messages to groups; 3. Track responsiveness; 4. Increase profits and sales. Once you invest the time to learn it properly it is quite easy to use and their tech support is great.

Cons: 1. Because it has so many features it's quite complex. 2. Because they are constantly updating the software sometimes their help articles are out of date.

Everything my busy brain was looking for

Nov 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: A business changing tool. A definite recommendation from me. Worth every penny and steadily, as I develop it, it becomes more and more valuable.

Pros: Systematic, simple, time-saving, business generating right from the start and extremely well supported

Cons: Initial investment to get it up and running fast - though this is incredibly well supported to make sure you get maximum value immediately

Automating my business is easy

Nov 23, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I do like infusionsoft and would recommend it to anyone looking for automation in the lead generation and conversion process.

Pros: You can get as creative as you'd like with the automation. Once you set up a system it runs itself. You can see what's working and what's not and you can fix it quickly.

Cons: I'd like to see social media profiles of leads in infusionsoft. Currently you have to purchase a 3rd party plugin to handle that.

Perfect sales management and marketing automation tool for small businesses

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Infusionsoft is very user friendly CRM marketing automation tool geared perfect for small businesses. One of the best features of this platform is the dashboard because of it''s customization ability. The main dashboard is organized into drag-and-drop widgets that user can customize. One of the most useful dashboard is called, My Day. This dashboard is similar to a project management dashboard that allows users to organize tasks, appointments, notes, and lead opportunities.

Cons: Infusionsoft does not have social media marketing automation built into it. However, it does have an open API and integrates with Zapier allowing users to connect to social marketing products.

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For the smart marketer

Nov 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizability is my favorite part of Infusionsoft. It is very powerful to be able to have it do exactly what you have dreamed up. It seems pretty simplistic at first, but when you get into it, you start to realize that the possibilities are endless of what you can accomplish and do with it. For me the CRM and Campaign builder are doing automated tasks for me that would take our team hours to accomplish, and catching our sales and fulfillment process at critical time points to make sure our patient experience is the best it can be.

I really love and use campaign builder . . . a lot. You can make campaigns do whatever you want AND make them start to perform based on the interaction that your customers have with the campaigns. That is very powerful and one of the big differentiators IS has from other software I have found.

I¿ve used IS for about 4 years now and I'm building new things every week to help reduce the tasks I do and my employees do.

I also love the community. Going to ICON (the conference that infusionsoft puts on) was one of the best experiences I have had as a business owner. It was amazing to see thousands of small business owners making things happen and helping each other.

Infusionsoft really does live by its tag line "We help Small Businesses Succeed."

Cons: There is work involved. I'm not really trying to be facetious. So many times we want a silver bullet that makes everything as easy as wasting 6 hours on your friends facebook feeds. In life in general, it's not easy to customize anything, but when it is finally tailored right to what your business needs, it is very powerful. Infusionsoft isn't a few clicks here and there and over with, but if it were, it wouldn't be the powerful machine it is. So you have to be willing to invest in harnessing it to your wagon and making it work for you. That investment can potentially involve you or your staff learning how to use it, and/or hiring third party companies who help you get it doing what you want it to do. As long as you go into it knowing that there is tremendous benefit from both of these investments, your business will be influenced for the better.

Infusionsoft has a lot of things that are cookie cutter easy, but I think of it more like a cookie cutter maker than some software that does one or two things well and leaves businesses lacking in functionality or customizability. Learning the skills I have gained in Infusionsoft have totally transformed the way I think about marketing to my patients and everyone around me.

Overall: Providing consistency over the 1-2 year period our customers work with us.
Better handling of leads, turning them in to better conversions
Automating mundane tasks like letters, cards, packages, etc.
Generating referrals in a consistent trackable manner.
Warming leads more effectively
Combining online and offline interactions
Notifications of important milestones in the sales and fulfillment process

Our company used infusionsoft through a 3rd party vendor, so dealing directly may differ.

Nov 14, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: Promised great features to track incoming leads, follow-ups and automated email-drip system, along with seeing the use of potential customers. This program described everything our company looked for to help improve increased clients hiring.

Cons: The system is complicated to use, and if you do not click on the correct "action" for the potential client, it sends out the wrong information going from that point on. The creations of the emails were very time consuming and the samples that were given were very generic and sounded like every other company and would not set us apart from others in the decision to hire. The wrong emails were being sent out for a short period of time, which was an error on the set-up team. The numbers on how many people clicked on our emails weren't to our satisfaction. Which is not a direct reflection on the program, but of the usage of email from the customers. We used this system in conjunction with a 3rd party who handled all of the behind the scenes, so it may be different if you were using it on your own. The amount of time it took to update the system was not efficient for our company.

Overall: The platform of the software did not meet our needs, but it showed us everything we need to track to accurately distinguish client acquisitions and help improve the hire percentage rate. It allowed us to understand what information is needed to grow our business.

Vendor Response

by Infusionsoft on November 20, 2017

Hi Vicky, We¿re very sorry to hear about your experience with Infusionsoft. I shared your comments with our customer success team and someone will be reaching out to you directly as soon as possible. Thank you!

A Fully Loaded Software with a Little Ways to Go

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I am so happy to see they have recently come out with landing page templates and new layouts. The old ones were not appealing at all. If they continue to improve on this, they could render leadpages useless. They've also improved the email campaign reporting in the campaign manager which is a huge relief!

Pros: Everything is under one software. I have my CRM, Email Marketing, E-commerce, and Affiliates all in one software. This means everything works together seamlessly. The ability to customize the software to work in the exact way I need it to for my business is a huge relief. So many other softwares integrate with it as well. They seem like they are constantly improving and growing which is nice as well.

Cons: The load times from the campaign manager can take a little bit, but it is a powerful software. The e-commerce doesn't have much ability to customize making the shop useless and forcing me to use order forms for each product. I would like to see the campaign triggers be directly integrated with marketing platforms like Facebook, Google, etc.

Great CRM

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Great CRM for small businesses that are just starting out. Small contact list and easy to use drag and drop email blast builder

Cons: Costs a ton of money if you have more than the allotted customer list. Could end up costing thousands of dollars depending on the number of contacts you have.

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We are huge InfusionSoft fans. We couldn't have achieved our first $1MM year without it.

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to do powerful marketing automation without hiring a programmer or needing custom code. I am constantly having flashes of insight where I feel like smacking my forehead and saying, "We should be automating this with InfusionSoft!"

Overall: Automates our marketing and customer relationship management.

Info-marketer in health industry

Nov 12, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Powerful automation. Infinitely customizable. Large company behind the product, so less likely the service will disappear. Good customer service.

Cons: There isn't an out-of-the-box split testing functionality, which should also include the ability to automate assigning contacts into different split-test segments.

Run your entire business with Infusionsoft

Nov 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all in one solution. My entire business runs on this from sales, marketing, operations, e-commerce, and I even run personal reminders through my system.

Cons: There's a learning curve but hire someone to help you implement....this takes at least a year...but there's a HUGE ROI :)

Unleashed potential

Nov 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its a huge improvement on where we were and I can see the road to where we will be and there is a lot to learn to get to the end point. But Infusionsoft is already helping in the office. I have recommended it to a couple of companies already and one has had a demo. I plan on becoming a partner soon.

Pros: The campaign builder now that I am understanding it more is huge. The ability to create little robots to do take the time wasting procedures away an from your everyday routine is unmeasurable at this point. The tags are incredibly helpful. Once you are able to get in there and start playing with the new toys you can see whats possible.

Cons: not being able to email from a contact record, not having all communication with contacts tracked, invoicing is cumbersome, chatting with employees and having to utilize a number of 3rd party softwares to finish off the picture of a complete package.

Didn't work for my business

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: While the mass email function worked great for my business, we wer able to set up a task that notified us of our clients and their spouses 65th bday

Cons: the google calendar link never did. We also needed a way to have outside leads load into the system with functions that can email them upon set appt. and add them as clients once sold

Great system - hard to learn

Nov 09, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I was first introduced to this system when I worked in the coaching industry. I had to learn everything on my own, with the support of some different trainings. The system is great but the learning curve is high. If you know how to use this system, it's great! If not - you're going to struggle a bit. It's best to hire out support for this piece of your business and just provide the framework and strategy having someone else execute the tasks. I would recommend this to larger businesses, not so much the solopreneur, there are more affordable solutions that will fit your needs until you can grow into a system like this.

Cons: From my experience, business owners would get sold on the idea of this and then purchase but not have enough funds to hire someone to build their automations and were not tech savvy enough to do it on their own.

Lots of templates to choose from

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The email marketing portion of InfusionSoft is fairly easy and straightforward. There are various templates to use, or you can create your own email from scratch.

Cons: As a creative person, I'd like to have some more flexibility with the layouts and tools, but much of it has constraints.

The all in one Marketing Tool

Nov 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is by far the best marketing tool that I ever used, combines CRM, Email Marketing, Online Store, Payments in a single dashboard. In my case, I had merged Mailchimp, Unbounce, and Shopify with great results.

Cons: Infusionsoft is definitely not for newbies, require a lot of time to implement if you don't know what are you doing. Once you have the "know how" is pretty easier. The other thing is the support, they have a great support, but if you want some advanced training or have some specific question you have 2 options, pay for the training or hire a specialist, because read the manual is not an option.

Best affordable software for small and start up businesses

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: comprehensive tools that once mastered are easy to use and saves time with tracking campaigns, email broadcasts and day to day organisation

Cons: No simple pre-set sales campaign templates for ease of setting up ongoing sales campaigns. Otherwisee no real cons for me as a start-up busness

New User-Fun and Intuitive

Nov 07, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use to implement and start a campaign. Interface is good. Pricing is very competitive. Have several promotions that make the purchase and only asked for a year commitment.

Cons: Onboarding is conducted by outside trainers. I believe that Infushionsoft is missing out on what makes software great, direct customer service.

Vendor Response

by Infusionsoft on November 20, 2017

Thank you for leaving a review!

Infusion Soft

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall a good service/product but Pardot seems to work better.

Pros: This product is beneficial for email marketing because the deliver ability is fairly solid, along with the customer service when we had a question about something functionally.

Cons: The one problem we had with infusion soft is that you cannot purchase lists and send them out. We must opt in the lists prior to sending them.

393b531a6d596f6a380745de7fce3753

Great product - almost too powerful

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are probably 27 ways to do what you want within infusionsoft, which is the positive. It's also the negative.

Infusionsoft is supposed to be used for a lot of inbound/email marketing, but we actually use it for our coaching/consulting business. It's flexible enough to do both.

Cons: Some of what you think would be basic features aren't there (like, email me whenever an internal form is submitted - really?). It can be difficult to figure out HOW to do something and some things you just can't. Support is awesome and helps though.

Overall: Good, hearty software with lots of options and customization tools.

Easy to learn and use because of customer service!

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service - you can chat online or call at almost any time and the team is so responsive and helpful. They've helped me learn new features and tricks and solve all issues I've come across in a timely manner.

Cons: The email design isn't as customizable as Mailchimp and there isn't the best reporting options. Some emails also go to spam.

Overall: More streamlined email marketing because it is now in one product with our CRM.

Vendor Response

by Infusionsoft on November 07, 2017

Thank you for leaving a review and for your kind words about our customer service team!

Feature rich product that does *almost* everything

Nov 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software seemed to solve & meet most, if not all of our apparent problems and needs. We ended up purchasing the product and implementing a variety of it's features and solving a couple of the things we purchased it for.

Overall: This solved some initial needs / problems such as customer tracking, online purchasing, and drip email marketing.

Vendor Response

by Infusionsoft on November 07, 2017

Thank you for leaving a review!

Great program!

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy CRM to use. Tracks customer activity well. It is Great for email marketing. My sales have increased substantially. They have very helpful support.

Cons: The learning curve is a little hard. There is training available but the cost is a little expensive.

Amazing support team, wonderful community to ask questions and an amazing product.

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend this product to anyone who owns or runs a business.

Pros: This product saves time for my business which saves money. It increases sales and turns potential clients into customers. I am amazed by the diversity in which it can be used once you understand how to implement it.

Cons: There isn't much about this product that isn't likeable but it does take a little time to learn. It takes a bit of time to set up but i'm just picking for something to say.

Very promising product, verdict pending

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support staff has been awesome. Theoretically, the system should be effective in reaching more prospects and develop their interests more efficiently. I'm still new to the system so waiting for results.

Cons: There are minors design flaws in the program that are not intuitive for new user. Overall it's user friendly.

Infusionsoft allows me to market like the big guys!

Nov 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this software and the positive interaction with Infusionsoft employees.

Pros: Infusionsoft opens up marketing automation, tracking, and follow up with leads and clients like never before.

Cons: It is difficult to create a campaign if you have not received full training and you do not use it regularly

Changed My Business

Oct 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am using since 2014 and after many leaps and bounds i landed in this software. Very effective tools at one place. Whatever you can think in marketing can be done here with Infusion Soft

Cons: Haven't Found yet honestly! But yes attachments cant seen unless you download them. Mobile app is not very functional it has very least option to work on go.

I have a good vision but it's been a long struggle to begin to realize a return on my investment

Oct 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My business client numbers were dropping and I knew it had something to do with online marketing. I thought that Infusionsoft was my solution to marketing but now realize it is a tool to manage my marketing plan - which I didn't have nor did I know how to make one. I appreciate that customer service notices my lack of engagement and call to offer support. The support gets me going again and encouraged. I would suggest to anyone considering the product that they take courses on marketing first, make a workable plan, THEN get infusionsoft to apply to plan.

Pros: I like the flow chart layout for marketing plans and the ease of creating campaigns. Also the design tools are easy to use.

Cons: When the program changes internally I have a glitch - a stumbling block and it will set me back and sometimes it is difficult to explain my problem to support.

Great Product - Great Company

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a good company and that is where so much can be determined about the long term usability of a product. They have honored promises. They have performed as I was told they would. They have provided what was expected AND SO MUCH MORE!!!

Cons: Out of the box, it is easy to get lost in the build. The coach I signed up for makes up for that though. It has so many options, it is hard to know where to start. It isn't so dialed down that the direction is obvious, but with some focus it is amazing how well done, such a huge platform really is.

Overall: Organized Sales Automation - Organized Details - Web Landing Pages (after their upgrade in 10/17) - Automated Communication - Sales Staff Oversight

Vendor Response

by Infusionsoft on November 07, 2017

Hi Jon, Thank you for leaving a review! Happy to hear we have exceeded your expectations!

Infusionsoft has literally revolutionized my business! We wouldn't be around today without it!

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the all-in-one aspect of the software design. I can manage CRM, e-commerce, marketing automation, and task & workflow management for manual processes all through my Infusionsoft app. Additionally, their API is constantly improving and we're able to add new functionality, reporting and custom creations utilizing Infusionsoft as the backbone. And with just about all my data in one place, everything just "plays nicely". You can't ask for more than that!

Cons: There's really not a lot to say here. Infusionsoft does everything I could ask it for. At times, when I do need support for more advanced applications, their Tier 1 folks might not be able to help and Tier 2 gets stretched thin. Again, this is usually only for advanced applications, so I understand that it might take longer to troubleshoot and solve those types of problems.

Overall: Business automation, at a high level. Not just marketing, but billing automation, workflow automation, and membership management and automation as well.

Great marketing automation system for businesses large and small

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, always innovating and improving, great support team, reliable uptime, user friendly interface

Cons: A little pricey for startups and small businesses, but is within reach for most businesses in just about every type of industry.

This is a business game changer

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Switching to Infusionsoft and investing in training through the Infusionsoft University has taken us from a local company to an international company with consistent sales year round. I would be willing to say Infusionsoft is the number one reason for our growth.

Pros: Using Infusionsoft has allowed us to consistently double our revenue every year. The ability to close deals increases 10 fold when you can automate many of the processes. Before we started using Infusionsoft there was never enough time in the day to get things done. Now we can follow up on every lead and close the deals that were slipping through our fingers without it. With just two of us in the office, it allows us to reach out with over 30,000 emails per month to prospective customers to deliver the information they need to convert to a buyer. We could not possibly do this manually. The cost of hiring staff to do the same work would be 10 times more expensive.

Cons: There is a pretty steep learning curve and it is more costly than others but if you can invest the time to really learn the software and implement as many features as possible, it more than pays for itself in the long run.

Da1e1d63a1148eec7020227b1bf16748

Confusing at first because I'm not a techy but incredible if you get set up properly

Oct 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Assuming you get set up well, easy to use, fast, efficient, very innovative, powerful, can be a game changer for your business if you are growing and need to pimp out your systems so they work for you rather than you working for it.

Cons: Not easy to use if your not a techy (which I'm not), so its crucial you get set up properly by the right Infusionsoft Partner.

Overall: Game changer in my business. Grew my business 10x in 6 years and Infusionsoft was one of the main components allowing me to do this.

Vendor Response

by Infusionsoft on November 07, 2017

Thank you for leaving a review, Brian!

Great system for business

Oct 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me create easy flowing up sales and interaction with my customers. Can set up email caumpiagne which help us not have to think about things.

Cons: It doesn¿t allow country location sales currency which would allow address location to be the dollar received.

We really love Infusion team and management support

Oct 19, 2017
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The management and team create Value to customers.The analytic report filters of each contacts help you to determine which customers are potential to develop more relation.

Pros: The product is a powerful tools to communicate with customers, the easy navigation can help you to mange and use it properly.

Caring Customer Service

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I had an awesome call with customer support representative. He was very thoughtful to my situation and offered to help me in the future. Great customer service.

Hire Infusionsoft, Not more employees

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: automates many functions both marketing and back office related. Extremely flexible and scalable solution.

Cons: Doesn't do lead generation directly, but helps you follow up and close leads. Most small businesses fail when you can't follow up on leads.

Much easier to use than others I have tried.

Oct 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am looking forward in attending 3 day training in AZ

Pros: Ease of use, I tried Salesforce and it was much more cumbersome and way over my head. Your product is much more intuitive.

Cons: learning curve for me still a little long. I owned and operated insurance agency and had employees do my marketing so I am not very good at doing the computer part of sales yet.

Infusionsoft helps me capture and convert leads by combining the best of CRM and marketing automation functionality.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The ecosystem of Infusionsoft is almost as important as the software itself. You can create a software stack with a number of different add-ons which can accomplish most anything. There are programs that help with scheduling (Appointment Core), membership sites (Memberium), integration with Facebook audiences (Sync2CRM), text messaging (Plus This) and countless others. Infusionsoft has an API with which it is easy to integrate and many platforms within the community have done just that.

Pros: Infusionsoft simply has the best "all-in-one CRM" for the price. The marketing automation section of Infusionsoft includes a visual campaign builder for automated emails which I consider one of the best in the industry. The ability to create beautiful, mobile-responsive landing pages simply adds to the value of the automation. Pairing this automation with a CRM with robust capability for sales follow-up is what creates the value. The e-commerce and tracking reports are just a bonus.

Cons: Infusionsoft includes basic Lead Generation reports but true ROI reports require add-ons, such as Wicked Reports or Graphly. Such reports are critical for understanding from where your leads are generated and how to refine your marketing. Despite this being a downside, I would add that a software stack of Infusionsoft and Wicked Reports is often less expensive and more effective than other CRM alternatives. Additionally, Infusionsoft is planning to release advanced analytics baked into the platform shortly, or so I have heard.

I love infusion soft

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to use database - email marketing is efficient - organization is the best part of the entire systum. I looked for others nothing could compete

Cons: The pricing goes up a little to high sometimes depending on things Can be hard for new users to understand.

Not For the Beginner but you can learn how.

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Infusionsoft is what all others are aspiring to so I'm surprised more ease of use features aren't happening. I know I when I ask, I why they don't have a certain feature....I'll often get the response "when there are enough comments, complaints or suggestions, they may consider it. The people, techs, trainers are simply put-amazing people. The challenge at times is they are following the guidance of the structure put in place by Infusionsoft. I often felt like I wasn't being heard, they were definitely doing their job, it was the way they were told how to "deal" with me.

Pros: What it does after you have it all set up- automation. The integrations process, Pretty seamless. The very best tech support, their knowledgeable and really patient

Cons: I'm still waiting for drag & drop Lead page. It feels like you have to go in & out of rooms down a long hallway at times. I'm so surprised at times how some of the features: font selection, lacking in drag & drop are issues for what is potentially one of the greatest automation apps. Lacking in download space & size for company files

very helpful

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything in one. When I call very helpful. Easy to work with. Easy to send broadcast, flow a campaign, have shopping cart all at once.

Cons: Processing a refund isn't easy - didn't work. I am using a pop up on wordpress (LOVE IT) and can't use on 2 websites, only 1.

It really saves you time and effort

Oct 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very flexible and you can get very creative with the campaigns. Also, you have free campaign templates to start with and modify them at convenience.

Cons: It's a complex software. You better study a lot or find a partner who can help you. Either way, the benefit is worth doing it.

Great for leads!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to get leads easily and effectively. It can be integrated seamlessly within the website .

Overall: It is a good solid product the they should be really proud of.

Vendor Response

by Infusionsoft on November 07, 2017

Thank you for your review, Tawana!

Teaching me how to fish

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a wonderful support system to get you started and answer many questions you certainly have. Love the functionalities and templates.

Cons: It's a bit tricky to navigate through the pages, and the structure of dashboard is confusing. If you're not techy, it might be a bit tricky.

This software is NOT intuitive to use and duplicated efforts

Oct 10, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The people at Infusion soft are amazing and the customer service is the best hands down. They are a local company and I wanted to like this product

Overall: I liked the customer service 24/7 help. They advertise ease of use. There is a reason they have infusionsoft university because its alot to learn and not intuitive to use at all. I like when everything about a prospect is on 1 page not 2 or 3 different screens

Vendor Response

by Infusionsoft on November 07, 2017

Thank you for leaving a review, Aubrey!

Ease of use!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would recommend to anyone looking for a great CRM!

Pros: Current up to date setup and information! I love the ease of use and the great customer support that are so willing to help!

Excellent Automation/Sales Process

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it is flexible enough to handle all the unique aspects of our sales process. Particularly, automating follow up for our reps, notifying them of actions taken by their prospects/customers and easing delivery/creation of insertion orders (quotes).

Cons: We sell a service. I wish InfusionSoft would allow for custom data on orders. Right now, we have to break orders apart for reporting purposes.

Great software for small business if you want to compare marketing automation software

Oct 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have to say that Infusion Soft is one software that we recommend to many of our clients (Though not all) as a perfect fit. There are lots of different softwares out there that each offer points of difference but Infusion Soft is great for those that are mostly focused on the Marketing Automation and not wanting an 'All-encompassing' solution. For our clients that already have a CRM, Infusion Soft is ideal because it adds what is missing to the mix. If you don't have a CRM already then you may be better off with another software that is more of a CRM / Marketing automation mix.

Cons: It can be a bit tricky to use if you are a beginner however if you have a development team working for you then infusion soft could be ideal.

We are currently using Infusionsoft to manage our leads and emarketing campaigns

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User interface Infusionsoft has one of the best-designed user interfaces in the marketing automation industry. Their visual campaign builder makes crafting even the most complex of nurturing sequences both fun and intuitive. Great support & training. And easy to manage leads with our automated emails we have created.

Cons: The reporting is lacking. It's not as visual as many other CRM systems out there, which is becoming a common requirement.
Despite the great functionality, the pricing is somewhat steep for small businesses. You must purchase a Kickstart service package, which includes a personal coaching mentor who evaluates your current business/marketing style, helps you understand Infusionsoft, and generally aims to improve your business and I've heard this is actually helpful, but nonetheless it's a hefty cost or small businesses.

Infusionsoft is a trusted service provider and platform for my business

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been with infusionsoft for years and there is so much it can do, I am happy to have made the decision a long time ago :)

Pros: I like how Infusionsoft has everything in house. As an entrepreneur it is important to me and my team to have everything in one place.

Cons: There is a slight learning curve that IS is making easier and easier with all of their upgrades and support.

Infusionsoft Rocks

Sep 29, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Crazy powerful when you know what you're doing. The API and webhooks allow the software to literally morph into anything you need it to be for you with a little development work.

Cons: Hard for newbies and people that are not technical. Reporting is awful. Why cant we create reports with any field we choose? Should be much simpler - Ive used it for 2 years and have a masters in computer science and I have to write my own reports using the API - if its possible to generate better reports in the interface, I have no idea how which means its WAY WAY too hard to do.

Options

Sep 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really don't see any cons for how I use infusionsoft I could see how it could make you complacent and therefore not follow through I things that you should do because it is doing it so well.

Pros: It frees me to do other things that need to be done. Once all the operations are in place it makes your business run itself. I love the followup options it makes life so much easier. Great job!

Vendor Response

by Infusionsoft on September 28, 2017

Thank you, Scott!

This software is incredibly powerful and has to power to really empower small business owners to take it to the next level!

Sep 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I'm growing my business rapidly with the help of infusionsoft. Just a few months ago I didn't know anything like this was possible.

Pros: Flexibility and power, the software can automate and save time in all processes in the business so you have more time to kick butt!

Cons: The software is complicated and can be confusing, because the concepts are far reaching for someone to just jump into. But if you make the investment it is worthwhile!

Vendor Response

by Infusionsoft on September 28, 2017

Hi Dimitri, Thank you for leaving a review. We're having Infusionsoft is helping your business grow!

Best small business software package around

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have used so many CRMs but this is finally one place to be successful.

Pros: Infusionsoft really has the best application where you get it all under one hood. From Landing pages, web forms, CRM, and even e-commerce are all here.

Cons: There is a large time requirement for the learning curve. Not that the software is hard to use but there is just so much there.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Wayne!

All in one stop for everything an online business needs.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use especially after the kick start coaching. It puts everything neatly into one space that functions well together.

Cons: There aren't many cons, it's just like everything else in life you get out of it what you put into it.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you, Daniel

Great tool (with some headaches)

Sep 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Campaign builder is quite flexible however you need to have a deep understanding of how it works to really create more complex campaigns

Cons: The reports are terrible and the dashboard does not really help. Luckily there are third party softwares that can help solve that.

Overall: Marketing automation and lead scoring at an attainable price

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Nicolo!

I have been an Infusionsoft users for longer than 8 years and now as a business coach I am also a Infusionsoft partner and recommend it to my clients.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: Generally I feel sorry for a business that doesnt have a CRM in place like Infusionsoft. I have seen many businesses that have been in "The land of paper" or working from dodgy old excel databases have such great growth and it really streamlines their business and brings it into the NOW! Infusionsoft really does automate your business which allows a business owner more time for what they should be doing nad less time bogged down with paperwork. It also allows a business owner to have a birds-eye-view of all the activity in their business which is crucial for business growth!

Pros: I got hooked by the automation as follow-up is so important in business and is often overlooked or forgotten by a business. Set it up right and your clients will love how attentive you are ( and you haven't thought about them once!) I love the easy build newsletter templates and the webforms are great for building your database and getting enquiries! Plus there is the benefit of the online wall.

Cons: Sometimes email broadcasts don't make it through company firewalls and simply hard bounce. And the fact that I live in Australia and we still have to call and liase at silly times (6am or 11pm) to get support is not cool.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Janine, Thank you for leaving a review and for your kind words. If you need to contact support during your business hours in Australia, we have 24/7 support chat that can help you! Here is some more information. http://help.infusionsoft.com/userguides/get-started/initial-setup-checklist/get-more-help-and-support. Thank you!

So far it has been great, but it is early days yet

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I would like to kickstart program to start with the basics and build on them, rather than jumping into the deep end immediately

Pros: It seems to have a lot of functionality, marketing automation, customer management and electronic mail out capabilities

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Karen!

Clunky and hard to run reports

Sep 21, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Not worth it.

Pros: they keep saying they're adding new features weekly, and their customer service has been very helpful. You'll be calling a lot.

Cons: No way to set reports to run weekly, everything is pretty clunky while running, their emails look like they're from 2005, hard to customize. Every time I call to ask if I can do something, the response is almost always "we're working on getting that feature added".

Vendor Response

by Infusionsoft on September 28, 2017

Hi Kristin We¿re very sorry to hear about your experience with Infusionsoft. If you¿d like, please include your contact info in this form http://insft.co/2wcxvq2 so an Infusionsoft representative can contact you to see what we can do to help. Thank you!

This system is way too complicated & takes way too long to learn.

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I just find it very difficult to use.

Pros: For the most part, your customer service is pretty good at helping however, I have had several that have not been very good & even given me the wrong information.

Cons: There are many things that are not addressed in your training software. After you sign up you are told that you need to spend several thousand more to get proper training. I asked repeatedly for an overview of the entire system and how it works to communicate with all of the different components & there is nothing. There are many things that are broken. For example, if I type/send a letter through infusionsoft to a client, you need to make hard returns after each paragraph in order for the paragraphs to be separated. In addition, there aren't enough word document features to use inside the program. Also, you can only send through infusionsoft, you can't receive anything. You need to develop a proper email system to both send and receive through IS. If you want to record the information or response from the client you have to cut and paste it in your notes.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Christi, We¿re very sorry to hear about your training experience with Infusionsoft. We appreciate the feedback you provided here and on the call with our Customer Success team! Below is more information if you¿d like to sync your emails to or from your contacts using Outlook or Gmail, and all the contact information will automatically store in your Infusionsoft CRM. Let us know if you have any more questions. Thank you! https://marketplace.infusionsoft.com/listing/infusionsoft-infusionsoft-sync-for-gmail https://marketplace.infusionsoft.com/listing/infusionsoft-infusionsoft-sync-for-outlook

Find something else.

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's cheap. You probably won't find a crm/email marketing system for cheaper than this. Then you'll be stuck with it because it costs too much to switch.

Cons: Literally everything else. The software is buggy, support is in India, and any suggestions for improvements fall on deaf ears.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Alex, We¿re very sorry to hear about your experience with Infusionsoft. We definitely hear you and take this very seriously. I shared your experience with the right teams here and someone will reach out to you directly regarding your experience as soon as possible. Thank you!

Clunky and difficult software. (you've been warned)

Sep 20, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I've been an Infusionsoft user for more than 5 years. I would have thought the IS dev team would have produced a better product by now. So many bugs and so frustrating. We have invest heavily and are now held ransom to an inferior product.

Pros: All the features you need in a CRM and then some but SOOOOOO difficult to drive. Emails (when you can get them out) look great

Cons: Unless you're a borderline coder or developer, you will not be able to drive Infusionsoft without professional help which gets very very expensive and kinda defeats the purpose. Lots of bugs and glitches. Can't put links into my emails without jumping thru hoops... YES I strip out all the formatting and only use Chrome but it continues to cause problems. I schedule emails for 10pm only to find they go out at 10am! ALL of our contacts have been hard one using lead funnels and other legitimate harvesting methods but Infusionsoft emails still rate very highly in spam filters.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Ray, We¿re very sorry to hear about your experience with Infusionsoft. We are working diligently to make improvements in our product. I shared your experience with our customer success team and someone will reach out to you directly regarding your experience as soon as possible. Thank you!

A steep learning curve with a big-time ROI

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Infusionsoft and there's little chance that I'll stop using it as a CRM or for support with our marketing automation!

Pros: I love that the software can be used to complement and support a huge variety of operations in my business from fulfillment service reminders to tracking a contacts history with our company.

Cons: The learning curve is steep. I'm well versed in tinkering with software but getting Infusionsoft to work the way that I want it to in my business was a struggle and ultimately required me to seek outside help.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Michael, Thank you for leaving a review. We too hope you never stop using Infusionsoft! We¿re happy to hear it helps a variety of operations in your business!

Absolute awesome and complete!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I really recommend Infusionsoft.

Pros: You have total control of everything. Great contact's and tag's management. Building campaigns is super easy.

Cons: Starting price I think is a little bit high and you'll need some training at the beginning. But it worths.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Ricardo!

Time saving & extremely versatile

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Infusionsoft has an incredible potential with its customizable platform. There is almost no limit to what you can do. Infusionsoft works with many different services which can do wonders for your marketing and keeping track of your database.

Cons: With how customizable infusionsoft is, it can be a little bit difficult to figure out everything that it can do. Luckily their customer support through their online chat is very helpful and has solved every minute detail that I've been working on.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Nick!

Infusionsoft is packed full of features and is constantly improving

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great automation and email builder. New features are released every month and they take feedback very seriously. There are some fantastic plugins that can do all types of things. You can link to thousands of other apps using the API.

Cons: Infusionsoft quoting and e-commerce aren't as good as need. We have run out of custom fields, which is annoying. We only get 100.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Tom, We appreciate you writing a review! We definitely take feedback seriously and I¿ll share your comments about quoting and e-commerce with the right teams here so we can create a better experience for our customers. Thank you!

I think Infusion Soft has been one of the best decisions I have made for my business.

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Comments: Love the support they provide along the way.

Pros: The fact that it automates everything in the business and the entire business process saves me alot of time and money in hiring marketing teams etc.

Cons: It is complicated like a piece of software but the support makes it easy.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Durva, Thank you for leaving a review. We're happy to hear you've been able to save time and money using the software. If you need any additional help from our support team, please do not hesitate reach out help.infusionsoft.com/contact-us. Thank you! Thank you!

The Key to being everywhere at once!

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Of the many platforms we use in our business, Infusionsoft is my tool of choice. It has so much to offer, I have almost all of my reporting in this app and recommend business I work with use this as well. Great app and I am loving it more the more I learn! thanks IS team, for making a great app!

Pros: Infusionsoft has all the features and functions to make it do anything you want. I worked with an Infusionsoft rep to customize our app and there was not one thing that they couldn't build for us! Reporting is as good as your people and processes, but it works well once you know what you want. The steps and time you save by using automation is great. The level of sophistication you can put into this automation is awesome!

Cons: Contacts are contacts and Opportunities are Opportunities - there are things you can't see in one report versus another depending on this. Also, I would love to see a robust email platform. My team uses email a lot. A solution within the app would be so much better than looking around for something stand alone.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Andre, Thank you for your kind words and for being a loyal customer. I will share your feedback with the right teams here so we can create a better experience for our customers. Thanks again!

Game changer and huge time saver

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It can consistently and accurately do the same function as hiring a few employees. I couldn't imagine life without it now that I have it integrated into my business.

Cons: If you don't learn the "right" way to do thing you can create a mess of things fairly easy. I also feel like the onboarding consultation is not needed because your consultant is essentially trying to sell you a service rather than helping you get started.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Alan, Thank you for your kind words. We're glad Infusionsoft has been a game changer for you and your business!

It's changed everything!

Sep 18, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Segmenting information based off of what they're actually interested in has been a game changer and has transformed the workflow of all of our departments!

Cons: There's no manual for this stuff which can be frustrating!

Vendor Response

by Infusionsoft on September 28, 2017

Hi Kai, Thank you for leaving a review. We're happy Infusionsoft has transformed the workflow of your departments! Always good to hear from our Small Business ICON16 winner!

An Indispensable Business Tool

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Keep offering deals for discount prices to access software. Thanks.

Pros: The software is flexible and robust. There is plenty of online help and chat support is great. The software is indispensable in regards to tracking your email marketing.

Cons: While it's true this is another software program to learn, it's worth the effort. Some of the functions of building an email campaign may not always be intuitive but, there is enough help available to accomplish just about everything that you want to do via an email campaign.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Tyrone!

I love infusionsoft

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Easy to use and ALL INCLUSIVE. I like the fact that I can integrate other applications so that I am able to have pretty landing pages. I also like that I am able to create my funnels in flow-chart form.

Cons: It is a bit pricey for a small business. Also, they use to let you have a 30 day since you pay a month in advance, now they only allow 15 days and they automatically disable your account.

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Tina!

It's like having your own army of "Minions"!

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a musician marketing my own online music courses, I'm not a trained business person. Infusionsoft's guidance into how to package, market, and promote my services has been invaluable. I have learned a lot from the free materials that they continue to offer to make sure that their clients succeed in business!

Pros: As a solo-entrepreneur, Infusionsoft offers all the automation features I need for interoffice repetitive work, marketing/promotion, eCommerce, and customer tracking. It never misses a day. It never sleeps. It's always working. Customer service is always there and ready to answer the phone. That's huge for me.

Cons: Price could be lower. Hidden Features you never knew were there.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Doug, We're happy Infusionsoft has helped you as a solo-entrepreneur and that you¿ve been able to learn a lot. If you need any additional help from our support team, please do not hesitate reach out help.infusionsoft.com/contact-us. We appreciate you leaving a review. Thank you!

A Boutique Hotel & Winery could not have had the phenomenal growth if it were not for Infusion Soft

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Great product

Pros: I like the Automation/Campaigns - The email editor has gotten real good also, early on, the email editor was my most hated thing. Pretty easy now. Love it! Also, being able to dream up a product and launch it in an hour and make money immediately. That is powerful. Infusionsoft has by far the best customer support...Period. We have numerous vendors under contract with our businesses, and none of them, I repeat None of them can hold a candle to Infusionsoft from a support side

Cons: If I would have a complaint, it would be with the limitations with the shopping cart. We run multiple businesses, and we can not use the ecommerce side for multiple disciplines simultaneously. Out businesses are synergistic, so the customer database is fertile for both, however we can not have multiple shopping carts, store fronts at the same time.

Vendor Response

by Infusionsoft on September 28, 2017

Hi Harry, Thank you for your kind words, I¿m glad you like the new email builder. Also, if you are looking for more e-commerce capabilities, check out BigCommerce, our preferred e-commerce partner. The integration allows you to leverage the CRM power of Infusionsoft while having the benefits of the BigCommerce platform. You can read more about it here: http://help.infusionsoft.com/userguides/marketplace-apps/bigcommerce/bigcommerce-faqs. Thank you!

Infusionsoft has transformed our company.

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to create a custom experience for each and every person in your data base. The ability to automate your follow ups. The reporting features.

Cons: Sometimes lack of functionality for our particular type of products. We often provide quotes which are not the best in infusionsoft.

Vendor Response

by Infusionsoft on September 28, 2017

Hi John, Thank you for leaving a review. We're happy to hear our solution helps you create custom experiences for your contacts! I will share your feedback with the right teams here so we can create better experiences for our customers. Thank you!

It Runs My Law Firm

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I love the system, but the lack of storage is really a negative.

Pros: Automation. I can literally not work for a week because InfusionSoft is running everything the the office.

Cons: I don't like the limited file storage. It doesn't allow large enough files. I wish it would sync with Google Drive or some other cloud storage.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Tyson, Thank you for writing a review! I¿ll share your comments about file storage with the right teams here so we can create a better experience for our customers. Thank you!

Business is Handled!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I truly enjoy using Infusionsoft in my business and highly recommend it to others.

Pros: Majority of my business systems are in one house. I can see what is really happening with the business. Nurturing leads from the beginning until the become clients. Tracking history. Sales conversions and so much more! I recoup my time with ease.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Shayla, We're happy Infusionsoft has helped you and your business! We appreciate you leaving a review. Thank you!