Infusionsoft

Infusionsoft

4 / 5 366 reviews

Who Uses This Software?

Whether you are a business who sells through a website, a retail/office location or a sales team, regardless of your industry, the fastest way to discover what Infusionsoft can do for your business


Average Ratings

366 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Starter: $99 Essentials: $199 Complete: $299
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Infusionsoft
  • www.infusionsoft.com
  • Founded 2001
  • United States

About Infusionsoft

Grow sales. Save time. Get organized. 23,000 thriving small businesses use Infusionsoft. Discover how Infusionsoft, the only all-in-one automated sales & marketing software built exclusively for small businesses, has helped them grow sales, save time and stay on top of it all. Organize all customers and prospects in one easy to manage tool. Watch the software demo now!


Infusionsoft Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

Infusionsoft Reviews Recently Reviewed!

Hire Infusionsoft, Not more employees

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: automates many functions both marketing and back office related. Extremely flexible and scalable solution.

Cons: Doesn't do lead generation directly, but helps you follow up and close leads. Most small businesses fail when you can't follow up on leads.

Much easier to use than others I have tried.

Oct 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I am looking forward in attending 3 day training in AZ

Pros: Ease of use, I tried Salesforce and it was much more cumbersome and way over my head. Your product is much more intuitive.

Cons: learning curve for me still a little long. I owned and operated insurance agency and had employees do my marketing so I am not very good at doing the computer part of sales yet.

Infusionsoft helps me capture and convert leads by combining the best of CRM and marketing automation functionality.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The ecosystem of Infusionsoft is almost as important as the software itself. You can create a software stack with a number of different add-ons which can accomplish most anything. There are programs that help with scheduling (Appointment Core), membership sites (Memberium), integration with Facebook audiences (Sync2CRM), text messaging (Plus This) and countless others. Infusionsoft has an API with which it is easy to integrate and many platforms within the community have done just that.

Pros: Infusionsoft simply has the best "all-in-one CRM" for the price. The marketing automation section of Infusionsoft includes a visual campaign builder for automated emails which I consider one of the best in the industry. The ability to create beautiful, mobile-responsive landing pages simply adds to the value of the automation. Pairing this automation with a CRM with robust capability for sales follow-up is what creates the value. The e-commerce and tracking reports are just a bonus.

Cons: Infusionsoft includes basic Lead Generation reports but true ROI reports require add-ons, such as Wicked Reports or Graphly. Such reports are critical for understanding from where your leads are generated and how to refine your marketing. Despite this being a downside, I would add that a software stack of Infusionsoft and Wicked Reports is often less expensive and more effective than other CRM alternatives. Additionally, Infusionsoft is planning to release advanced analytics baked into the platform shortly, or so I have heard.

I love infusion soft

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: - easy to use database - email marketing is efficient - organization is the best part of the entire systum. I looked for others nothing could compete

Cons: The pricing goes up a little to high sometimes depending on things Can be hard for new users to understand.

Not For the Beginner but you can learn how.

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Infusionsoft is what all others are aspiring to so I'm surprised more ease of use features aren't happening. I know I when I ask, I why they don't have a certain feature....I'll often get the response "when there are enough comments, complaints or suggestions, they may consider it. The people, techs, trainers are simply put-amazing people. The challenge at times is they are following the guidance of the structure put in place by Infusionsoft. I often felt like I wasn't being heard, they were definitely doing their job, it was the way they were told how to "deal" with me.

Pros: What it does after you have it all set up- automation. The integrations process, Pretty seamless. The very best tech support, their knowledgeable and really patient

Cons: I'm still waiting for drag & drop Lead page. It feels like you have to go in & out of rooms down a long hallway at times. I'm so surprised at times how some of the features: font selection, lacking in drag & drop are issues for what is potentially one of the greatest automation apps. Lacking in download space & size for company files

very helpful

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: Everything in one. When I call very helpful. Easy to work with. Easy to send broadcast, flow a campaign, have shopping cart all at once.

Cons: Processing a refund isn't easy - didn't work. I am using a pop up on wordpress (LOVE IT) and can't use on 2 websites, only 1.

Great for leads!

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to get leads easily and effectively. It can be integrated seamlessly within the website .

Overall: It is a good solid product the they should be really proud of.

Teaching me how to fish

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have a wonderful support system to get you started and answer many questions you certainly have. Love the functionalities and templates.

Cons: It's a bit tricky to navigate through the pages, and the structure of dashboard is confusing. If you're not techy, it might be a bit tricky.

This software is NOT intuitive to use and duplicated efforts

Oct 10, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The people at Infusion soft are amazing and the customer service is the best hands down. They are a local company and I wanted to like this product

Overall: I liked the customer service 24/7 help. They advertise ease of use. There is a reason they have infusionsoft university because its alot to learn and not intuitive to use at all. I like when everything about a prospect is on 1 page not 2 or 3 different screens

Ease of use!

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Would recommend to anyone looking for a great CRM!

Pros: Current up to date setup and information! I love the ease of use and the great customer support that are so willing to help!

Excellent Automation/Sales Process

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that it is flexible enough to handle all the unique aspects of our sales process. Particularly, automating follow up for our reps, notifying them of actions taken by their prospects/customers and easing delivery/creation of insertion orders (quotes).

Cons: We sell a service. I wish InfusionSoft would allow for custom data on orders. Right now, we have to break orders apart for reporting purposes.

Great software for small business if you want to compare marketing automation software

Oct 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have to say that Infusion Soft is one software that we recommend to many of our clients (Though not all) as a perfect fit. There are lots of different softwares out there that each offer points of difference but Infusion Soft is great for those that are mostly focused on the Marketing Automation and not wanting an 'All-encompassing' solution. For our clients that already have a CRM, Infusion Soft is ideal because it adds what is missing to the mix. If you don't have a CRM already then you may be better off with another software that is more of a CRM / Marketing automation mix.

Cons: It can be a bit tricky to use if you are a beginner however if you have a development team working for you then infusion soft could be ideal.

We are currently using Infusionsoft to manage our leads and emarketing campaigns

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User interface Infusionsoft has one of the best-designed user interfaces in the marketing automation industry. Their visual campaign builder makes crafting even the most complex of nurturing sequences both fun and intuitive. Great support & training. And easy to manage leads with our automated emails we have created.

Cons: The reporting is lacking. It's not as visual as many other CRM systems out there, which is becoming a common requirement.
Despite the great functionality, the pricing is somewhat steep for small businesses. You must purchase a Kickstart service package, which includes a personal coaching mentor who evaluates your current business/marketing style, helps you understand Infusionsoft, and generally aims to improve your business and I've heard this is actually helpful, but nonetheless it's a hefty cost or small businesses.

Infusionsoft is a trusted service provider and platform for my business

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: I've been with infusionsoft for years and there is so much it can do, I am happy to have made the decision a long time ago :)

Pros: I like how Infusionsoft has everything in house. As an entrepreneur it is important to me and my team to have everything in one place.

Cons: There is a slight learning curve that IS is making easier and easier with all of their upgrades and support.

Infusionsoft Rocks

Sep 29, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Crazy powerful when you know what you're doing. The API and webhooks allow the software to literally morph into anything you need it to be for you with a little development work.

Cons: Hard for newbies and people that are not technical. Reporting is awful. Why cant we create reports with any field we choose? Should be much simpler - Ive used it for 2 years and have a masters in computer science and I have to write my own reports using the API - if its possible to generate better reports in the interface, I have no idea how which means its WAY WAY too hard to do.

Options

Sep 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I really don't see any cons for how I use infusionsoft I could see how it could make you complacent and therefore not follow through I things that you should do because it is doing it so well.

Pros: It frees me to do other things that need to be done. Once all the operations are in place it makes your business run itself. I love the followup options it makes life so much easier. Great job!

This software is incredibly powerful and has to power to really empower small business owners to take it to the next level!

Sep 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I'm growing my business rapidly with the help of infusionsoft. Just a few months ago I didn't know anything like this was possible.

Pros: Flexibility and power, the software can automate and save time in all processes in the business so you have more time to kick butt!

Cons: The software is complicated and can be confusing, because the concepts are far reaching for someone to just jump into. But if you make the investment it is worthwhile!

Best small business software package around

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used so many CRMs but this is finally one place to be successful.

Pros: Infusionsoft really has the best application where you get it all under one hood. From Landing pages, web forms, CRM, and even e-commerce are all here.

Cons: There is a large time requirement for the learning curve. Not that the software is hard to use but there is just so much there.

All in one stop for everything an online business needs.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use especially after the kick start coaching. It puts everything neatly into one space that functions well together.

Cons: There aren't many cons, it's just like everything else in life you get out of it what you put into it.

Great tool (with some headaches)

Sep 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Campaign builder is quite flexible however you need to have a deep understanding of how it works to really create more complex campaigns

Cons: The reports are terrible and the dashboard does not really help. Luckily there are third party softwares that can help solve that.

Overall: Marketing automation and lead scoring at an attainable price

Vendor Response

by Infusionsoft on September 28, 2017

Thank you for leaving a review, Nicolo!

I have been an Infusionsoft users for longer than 8 years and now as a business coach I am also a Infusionsoft partner and recommend it to my clients.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Generally I feel sorry for a business that doesnt have a CRM in place like Infusionsoft. I have seen many businesses that have been in "The land of paper" or working from dodgy old excel databases have such great growth and it really streamlines their business and brings it into the NOW! Infusionsoft really does automate your business which allows a business owner more time for what they should be doing nad less time bogged down with paperwork. It also allows a business owner to have a birds-eye-view of all the activity in their business which is crucial for business growth!

Pros: I got hooked by the automation as follow-up is so important in business and is often overlooked or forgotten by a business. Set it up right and your clients will love how attentive you are ( and you haven't thought about them once!) I love the easy build newsletter templates and the webforms are great for building your database and getting enquiries! Plus there is the benefit of the online wall.

Cons: Sometimes email broadcasts don't make it through company firewalls and simply hard bounce. And the fact that I live in Australia and we still have to call and liase at silly times (6am or 11pm) to get support is not cool.

So far it has been great, but it is early days yet

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I would like to kickstart program to start with the basics and build on them, rather than jumping into the deep end immediately

Pros: It seems to have a lot of functionality, marketing automation, customer management and electronic mail out capabilities

Clunky and hard to run reports

Sep 21, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: Not worth it.

Pros: they keep saying they're adding new features weekly, and their customer service has been very helpful. You'll be calling a lot.

Cons: No way to set reports to run weekly, everything is pretty clunky while running, their emails look like they're from 2005, hard to customize. Every time I call to ask if I can do something, the response is almost always "we're working on getting that feature added".

This system is way too complicated & takes way too long to learn.

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I just find it very difficult to use.

Pros: For the most part, your customer service is pretty good at helping however, I have had several that have not been very good & even given me the wrong information.

Cons: There are many things that are not addressed in your training software. After you sign up you are told that you need to spend several thousand more to get proper training. I asked repeatedly for an overview of the entire system and how it works to communicate with all of the different components & there is nothing. There are many things that are broken. For example, if I type/send a letter through infusionsoft to a client, you need to make hard returns after each paragraph in order for the paragraphs to be separated. In addition, there aren't enough word document features to use inside the program. Also, you can only send through infusionsoft, you can't receive anything. You need to develop a proper email system to both send and receive through IS. If you want to record the information or response from the client you have to cut and paste it in your notes.

Find something else.

Sep 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's cheap. You probably won't find a crm/email marketing system for cheaper than this. Then you'll be stuck with it because it costs too much to switch.

Cons: Literally everything else. The software is buggy, support is in India, and any suggestions for improvements fall on deaf ears.

Clunky and difficult software. (you've been warned)

Sep 20, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I've been an Infusionsoft user for more than 5 years. I would have thought the IS dev team would have produced a better product by now. So many bugs and so frustrating. We have invest heavily and are now held ransom to an inferior product.

Pros: All the features you need in a CRM and then some but SOOOOOO difficult to drive. Emails (when you can get them out) look great

Cons: Unless you're a borderline coder or developer, you will not be able to drive Infusionsoft without professional help which gets very very expensive and kinda defeats the purpose. Lots of bugs and glitches. Can't put links into my emails without jumping thru hoops... YES I strip out all the formatting and only use Chrome but it continues to cause problems. I schedule emails for 10pm only to find they go out at 10am! ALL of our contacts have been hard one using lead funnels and other legitimate harvesting methods but Infusionsoft emails still rate very highly in spam filters.

A steep learning curve with a big-time ROI

Sep 19, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Infusionsoft and there's little chance that I'll stop using it as a CRM or for support with our marketing automation!

Pros: I love that the software can be used to complement and support a huge variety of operations in my business from fulfillment service reminders to tracking a contacts history with our company.

Cons: The learning curve is steep. I'm well versed in tinkering with software but getting Infusionsoft to work the way that I want it to in my business was a struggle and ultimately required me to seek outside help.

Absolute awesome and complete!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I really recommend Infusionsoft.

Pros: You have total control of everything. Great contact's and tag's management. Building campaigns is super easy.

Cons: Starting price I think is a little bit high and you'll need some training at the beginning. But it worths.

Time saving & extremely versatile

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Infusionsoft has an incredible potential with its customizable platform. There is almost no limit to what you can do. Infusionsoft works with many different services which can do wonders for your marketing and keeping track of your database.

Cons: With how customizable infusionsoft is, it can be a little bit difficult to figure out everything that it can do. Luckily their customer support through their online chat is very helpful and has solved every minute detail that I've been working on.

Infusionsoft is packed full of features and is constantly improving

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great automation and email builder. New features are released every month and they take feedback very seriously. There are some fantastic plugins that can do all types of things. You can link to thousands of other apps using the API.

Cons: Infusionsoft quoting and e-commerce aren't as good as need. We have run out of custom fields, which is annoying. We only get 100.

I think Infusion Soft has been one of the best decisions I have made for my business.

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Comments: Love the support they provide along the way.

Pros: The fact that it automates everything in the business and the entire business process saves me alot of time and money in hiring marketing teams etc.

Cons: It is complicated like a piece of software but the support makes it easy.

The Key to being everywhere at once!

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Of the many platforms we use in our business, Infusionsoft is my tool of choice. It has so much to offer, I have almost all of my reporting in this app and recommend business I work with use this as well. Great app and I am loving it more the more I learn! thanks IS team, for making a great app!

Pros: Infusionsoft has all the features and functions to make it do anything you want. I worked with an Infusionsoft rep to customize our app and there was not one thing that they couldn't build for us! Reporting is as good as your people and processes, but it works well once you know what you want. The steps and time you save by using automation is great. The level of sophistication you can put into this automation is awesome!

Cons: Contacts are contacts and Opportunities are Opportunities - there are things you can't see in one report versus another depending on this. Also, I would love to see a robust email platform. My team uses email a lot. A solution within the app would be so much better than looking around for something stand alone.

Vendor Response

by Infusionsoft on September 25, 2017

Hi Andre, Thank you for your kind words and for being a loyal customer. I will share your feedback with the right teams here so we can create a better experience for our customers. Thanks again!

Game changer and huge time saver

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It can consistently and accurately do the same function as hiring a few employees. I couldn't imagine life without it now that I have it integrated into my business.

Cons: If you don't learn the "right" way to do thing you can create a mess of things fairly easy. I also feel like the onboarding consultation is not needed because your consultant is essentially trying to sell you a service rather than helping you get started.

It's changed everything!

Sep 18, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Segmenting information based off of what they're actually interested in has been a game changer and has transformed the workflow of all of our departments!

Cons: There's no manual for this stuff which can be frustrating!

An Indispensable Business Tool

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep offering deals for discount prices to access software. Thanks.

Pros: The software is flexible and robust. There is plenty of online help and chat support is great. The software is indispensable in regards to tracking your email marketing.

Cons: While it's true this is another software program to learn, it's worth the effort. Some of the functions of building an email campaign may not always be intuitive but, there is enough help available to accomplish just about everything that you want to do via an email campaign.

I love infusionsoft

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Easy to use and ALL INCLUSIVE. I like the fact that I can integrate other applications so that I am able to have pretty landing pages. I also like that I am able to create my funnels in flow-chart form.

Cons: It is a bit pricey for a small business. Also, they use to let you have a 30 day since you pay a month in advance, now they only allow 15 days and they automatically disable your account.

It's like having your own army of "Minions"!

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a musician marketing my own online music courses, I'm not a trained business person. Infusionsoft's guidance into how to package, market, and promote my services has been invaluable. I have learned a lot from the free materials that they continue to offer to make sure that their clients succeed in business!

Pros: As a solo-entrepreneur, Infusionsoft offers all the automation features I need for interoffice repetitive work, marketing/promotion, eCommerce, and customer tracking. It never misses a day. It never sleeps. It's always working. Customer service is always there and ready to answer the phone. That's huge for me.

Cons: Price could be lower. Hidden Features you never knew were there.

Vendor Response

by Infusionsoft on September 25, 2017

Hi Doug, We're happy Infusionsoft has helped you as a solo-entrepreneur and that you¿ve been able to learn a lot. If you need any additional help from our support team, please do not hesitate reach out help.infusionsoft.com/contact-us. We appreciate you leaving a review. Thank you!

A Boutique Hotel & Winery could not have had the phenomenal growth if it were not for Infusion Soft

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product

Pros: I like the Automation/Campaigns - The email editor has gotten real good also, early on, the email editor was my most hated thing. Pretty easy now. Love it! Also, being able to dream up a product and launch it in an hour and make money immediately. That is powerful. Infusionsoft has by far the best customer support...Period. We have numerous vendors under contract with our businesses, and none of them, I repeat None of them can hold a candle to Infusionsoft from a support side

Cons: If I would have a complaint, it would be with the limitations with the shopping cart. We run multiple businesses, and we can not use the ecommerce side for multiple disciplines simultaneously. Out businesses are synergistic, so the customer database is fertile for both, however we can not have multiple shopping carts, store fronts at the same time.

Infusionsoft has transformed our company.

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to create a custom experience for each and every person in your data base. The ability to automate your follow ups. The reporting features.

Cons: Sometimes lack of functionality for our particular type of products. We often provide quotes which are not the best in infusionsoft.

It Runs My Law Firm

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the system, but the lack of storage is really a negative.

Pros: Automation. I can literally not work for a week because InfusionSoft is running everything the the office.

Cons: I don't like the limited file storage. It doesn't allow large enough files. I wish it would sync with Google Drive or some other cloud storage.

Vendor Response

by Infusionsoft on September 25, 2017

Hi Tyson, Thank you for writing a review! I¿ll share your comments about file storage with the right teams here so we can create a better experience for our customers. Thank you!

Business is Handled!

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I truly enjoy using Infusionsoft in my business and highly recommend it to others.

Pros: Majority of my business systems are in one house. I can see what is really happening with the business. Nurturing leads from the beginning until the become clients. Tracking history. Sales conversions and so much more! I recoup my time with ease.

Vendor Response

by Infusionsoft on September 25, 2017

We're happy Infusionsoft has helped you and your business! We appreciate you leaving a review. Thank you!

Whatever you can think of, you can do...

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use this for multiple businesses and love it. Once you understand the capabilities of the system, the possibilities are endless.

Pros: I can design any campaign I want, or choose from templates. The flexibility is awesome, automate any task or email you want. Huge time saver.

Cons: Mobile app. Very limited in what you can do, for the most part you must be on your computer. Sometimes features are not working properly. Team is always working on fixes but can be frustrating if you are trying to set up a new campaign and a particular feature is not working.

Vendor Response

by Infusionsoft on September 25, 2017

Hi Jeff, Thank you for your kind words about Infusionsoft. We¿re happy it has helped you save time! I will share your feedback on the mobile app with the right teams here so we can create a better experience for our customers. Thanks again!

Infusionsoft is one of the best purchases I have ever made

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -This software is pretty easy to use for most basic applications.
-There are many options and nearly endless uses for Infusionsoft. If you can think of a way you want to use it, the support team can help you implement it.
-The automation of this software is what I love the most about it. At first, you spend a good amount of time setting everything up but once it is set up it runs pretty much all on its own. Saving you time.
The support for infusionsoft is one of the best I have ever dealt with. They go above and beyond to help you figure it out. Your success really is their success.

Cons: If you want to do some of the more details campaigns it can get a little tricky. If you are not spending a lot of time on the software you may forget how to do some things that you don't do on a regular basis. The support team is usually happy to help or get someone who can.

Overall: Automation in email marketing, a place where I can store all my contacts, the ability to stay in front of my customers, return customers due to the fact that they don't forget about us. My time is also freed up so I am able to accomplish more in my day.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Anthon, We agree - your success is our success! Thank you for your kind words about Infusionsoft and the support team. We're happy to hear about all the benefits the automation has had on you and your business. Thank you for writing a review!

To Infusionsoft or not to Infusionsoft. That is the question.

Sep 15, 2017
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section).

The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price).

If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Cons: Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic.

I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Overall: While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Susan, Thank you for leaving a review and for your honest feedback. I will share your comments with the right teams here so we can create a better experience for our customers and solution for other small businesses. Thank you!

Good solution for email marketing and automated marketing.

Sep 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Infusionsoft is powerful at its core. It has email marketing and automation, e-commerce, CRM, and so much more.

Cons: It's pricey nowadays and is very complex. Half the time your basic user needs training and has to pay consultants to really utilize it properly.

Vendor Response

by Infusionsoft on September 19, 2017

Hi Clayton, We appreciate you leaving a review. I will share your feedback on pricing and complexity with the right teams here so we can create better experiences for our customers. Thank you!

Infusionsoft is amazing!

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything it does, how easy it is to use - in conjunction with the expert I hire! I love that I can send emails to certain groups regarding individual subjects, while the campaigns are running.

Cons: The campaigns, etc., require an expert to make the software work, my brain does not compute in those terms.

Infusion Soft - Takes time to get used to

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer support team is amazing. They are very helpful in setting up campaigns. Importing contacts is very easy.

Cons: The phone numbers do not display very well and I am using the database to make calls and then follow up with emails.

More Bang for your Buck

Sep 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Truly the future of marketing.

Pros: It really helps to streamline so many processes. We can reach so many more people in a shorter period of time just by tagging our customers as we go. We can add each customer to relevant categories and it allows us to reach just the customers we want without bugging customers who do not want that info. For example: Customers who can only use product A will get the product A e-mail. Customers who only use product B will not get the product A e-mail. Customers who use product A&B would get the product A e-mail.

Cons: It takes some dedicated time to learn it and patience but it's worth the time. It is also a bit pricey but it has proven to be the best that I can find.

Vendor Response

by Infusionsoft on September 20, 2017

We appreciate you for writing a review! We're happy to hear you've been able to streamline your processes and reach your customers. Thank you!

Not just software - a massive resource for your business

Sep 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My husband runs 13 restraurants with Infusionsoft. I run a coaching and training business. The software is adaptable to your situation. And the training that it provides turns your entire team into a marketing/sales powerhouse!

Pros: I love the ease of the email templates and putting really cool stuff out to my clients. I love seeing the monthly updates and the improvements. There is so much power in the software and I've only been able to tap a small bit of it. It's completely worth the cost you pay because the support is huge! The whole company is dedicated to helping small businesses succeed. Love the Podcast, the emails, the tutuorials, and the support staff who just keep delivering massive content to help you grow your business.

Cons: There's a learning curve to get started. I highly recommned taking the University course they provide because with it, you'll have everything you need to really make a quick impact in your business. The company is still very USA centric but with the new improvements like language support and multi currency support, those of us in other countries now better options.

Vendor Response

by Infusionsoft on September 12, 2017

Hi Lindley, Thank you for leaving a review! I¿m happy to hear Infusionsoft has made an impact on your and your husband's businesses. We look forward to hearing more as you continue to tap into the full power of the software. Take care!

Intuitive. Cost Effective. Easy to use.

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use. Tailored to the size of our company. Easy to set up drip campaigns. Ability to customize messaging to prospects.

Cons: If my company grows - I likely need a new solution. Pricing structure changes depending on number of seats available / needed.

Overall: Ability to automate nurture campaigns and stay in contact with customers and prospects.

Vendor Response

by Infusionsoft on September 12, 2017

Hi Zack, Thank you for leaving a review! We're happy Infusionsoft helps you stay in contact with your customers and prospects. If you have any questions on how Infusionsoft can work with you as your company continues to grow, please do not hesitate to contact us help.infusionsoft.com/contact-us. Take care!

This company is a scam. They offer very little to nothing in terms of building your client base and offer no content or customer service.

Sep 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: We did not receive any of the services that Infusionsoft had promised to us and that we have been billed for. We were misled and misinformed as to the capabilities and services that Infusionsoft promised us they could provide. After we uploaded our client list into their database we experienced problems getting through to anyone in customer service or our "Coaches" to even get the initial process started and when we finally did get through after several months and finally scheduled the first of 3 of our hour long "Kickstart Onboarding Calls", that we were billed an add for on top of our monthly subscription fee, we were informed within the first 15 mins of that 1st call that none of the capabilities or services we were originally promised were even possible for them to provide to us. Our coach told us that everything we were looking to do with their service, that their sales rep assured us we could do or get, was not possible or something they could even provide. We then told our coach that we wanted to cancel the service and get a full refund and he said he couldn't help us with that but that he would inform customer service to call us to discuss our concerns. He said he could not give a name or phone number to us for customer service because he didn't have any of that info and could only send an internal request for someone to call us. What service company has no customer service number? It took several days for us to receive a callback but finally got a call from a Customer Care Manager. I told him we wanted to cancel our service and get a full refund as their service was not capable of doing any of what was promised, nor had they provided us with any service of any kind to date. He told me we could cancel but that we would be billed an Early Termination Fee & they would not issue any refunds even though they have not provided any service to us nor could they do what we needed. We will be contacting our lawyer at this point.

Vendor Response

by Infusionsoft on September 13, 2017

Hi Greg, We¿re very sorry to hear about your experience with Infusionsoft. We appreciate the feedback you provided here and on the call with our Customer Care Manager. We take this very seriously and will share your comments with the right teams here to ensure we create better experiences for our customers. If anything changes, please do not hesitate to reach out to us again. Thank you.

InfusionSoft is a great bet for business with small staff

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: InfusionSoft comes at a fraction of the price of a Salesforce integration to get to the same level of complexity and automation. Its campaign builder is also much easier to manipulate for a non-technical person than others.

Cons: - Concepts and naming are not quite the same as most software which gets a little complicated at the beginning. - It takes a little bit to get used to the system, and our on-boarding consultant did most of it for us - so we did not learn at once. We're now ok and looking forward to implementing more complex automations.

Vendor Response

by Infusionsoft on September 12, 2017

Hi Annie-Sophie, Thank you for writing a review! We're happy you're looking forward to creating more automation for your business. If you need additional help, please do not hesitate to contact our support team http://help.infusionsoft.com/contact-us. Thank you!

Great option for small businesses wanting to segment lists

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great customer service the coaches really care about you!

Pros: I love the tagging system. Makes segmenting your list a breeze! I also really like how it works with zapier to fill info in.

Cons: I wish it connected to our revenue sources easier without having to pay extra money per month for it to connect to our shopping cart using Revenue Conduit.

Vendor Response

by Infusionsoft on August 30, 2017

Thank you for writing a review! I'm happy you love the tagging system and find it helpful for connecting with your customers!

High Powered Software

Aug 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything you need in one platform. Increases efficiency and effectiveness. Targeted Marketing. Ability to nurture each part of list differently.

Cons: The price tag. There is a learning curve (even though it is pretty easy to learn). The lack of ability to fully customize emails (outside fonts, etc). The storefront is not usable if you don't want customers to see EVERYTHING you offer.

Vendor Response

by Infusionsoft on August 30, 2017

Thank you for leaving a review! Glad to hear Infusionsoft helps you streamline your business!

More for your money

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Like any software, you get out of it what you put into it. This software takes a commitment to use, fully, as a necessary part of your organization. Once committed, there is no better software for customer relations management and professional marketing campaigns.

Pros: Infusion Soft is much more than just a CRM, database manager. It is an automated method for sales and marketing campaigns. Infusion soft has everything you would expect for a CRM and much more.

Cons: All email campaigns have an element of spam associated with it, even if your target audience is very specific one needs to be sure an get permissions and update the database on a regular basis.

Vendor Response

by Infusionsoft on August 27, 2017

Hi Ron, Thank you so much for leaving a review! I will share your feedback on the product and support with the right teams here so we can create a better experience for all of our customers. Take care!

Great tool but not without issues

Aug 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: For the price and what it does, we have yet to find a better solution. I believe in the product but wish they would work harder on fixing current problems rather than rolling out new tools. It does take some time learning the ropes but there are lots of great tools, webinars, and people willing to help. It's a great community. (Big shout out to MonkeyPod Marketing and Greg Jenkins)

Pros: I like being able to set up campaigns that run the full year making sure the customer is kept in the loop. With proper tags I can see that things are running smoothly.

Cons: 1) Support. If you are in the US I am sure that support is much better but being 9 hrs ahead of the IS HQ I am usually stuck with the total waste of time 'Chat Support'. Two years ago support would have gotten 5 of 5, today I would give it one star at best. 2) The platform is about 5 years behind the times. Powerful but the look, usability, and feel are dated. If they don't get on this in the next year or two I would expect serious competition to start circling. 3) They remove useful tools, replace with simplicity, and then pat themselves on the back for their own awesomeness. I can write a book about the lack of flexibility in the new (1 year) email builder that was stripped of most of the designing strengths. When they added the ability underline text 4 months in (seriously) they cheered themselves to no end. How email builder was rolled out without the ability to underline is a headscratcher and I am never going to stop complaining about the removal of the HTML snippet. ***Sorry, it's always easier to remember what you don't like than what you do.

Vendor Response

by Infusionsoft on August 27, 2017

Hi Liam, Thank you for writing a review. I will make sure to share your product feedback with the right teams here so we can create a better experience for our customers. Take care!

Not as Intuitive as a Marketer Needs it To Be

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Overall, the platform may be good for larger teams who are deeply familiar with the functionality and using it on a regular basis. However, if you're a small business looking to grow, find another platform that's more intuitive, friendly and saves the settings that you'll use repeatedly. Fast-moving marketers will find it challenging to complete standard tasks efficiently within the platform.

Pros: Infusionsoft is known to be one of the best platforms for mid-size businesses, with tons of functionality, built-in eCommerce options and lots of bonuses and extras.

Cons: Unfortunately, Infusionsoft has an old-school interface that can be challenging to navigate. I'm currently utilizing the platform for two separate consulting clients, and I'm constantly having to go back to (very limited and out-of-date) training videos to recall how to perform simple actions, such as setting up a campaign. Options that are saved and automatic and only a few clicks in a platform such as MailChimp are involved and require multiple steps within Infusionsoft.

Vendor Response

by Infusionsoft on August 22, 2017

Hi Myca, Thank you for your review. I will share your feedback on the interface with the right teams here so we can create a better user experience. In addition, I¿ve shared your comments with our customer success team and they will reach out to you directly to see what we can do to help. Thank you!

Ethical + Design Disagreements

Aug 14, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: The software sat around as a glorified email marketing tool. Do not buy this as a small business. This is definitely more of a medium-large sized tool for businesses who need to manage large swaths of networked content across devices and platforms. It is simply too clunky for any one user to go in and make use of, it requires endless setup for optimizations. The email marketing templates are shoddy and leaving a lot to be desired in terms of the builder and starter templates. Support is not there. Not good support, anyways. Expect to pay buckets of money for this company to assist you in any meaningful way past showing you where something is, they will not be proficient or knowledgeable enough to help you understand how.

Pros: Powerful platform in the hands of developers/code experts. Can do a lot of meaningful, intricate campaigns based on series of conditions that results in a nearly unlimited email marketing platform. Has a marketplace for campaigns.

Cons: Marketed as a Small Business Service, it fails to be simple enough to be helpful. Expensive, costly. Marketing strategy for company is cheap. Hire people to be affiliates, have them write endless blogs on why it's perfect for your SMB, Then, abandon the end user once they don't want to pay you any more. Extremely disorienting tool, with no easy way to clear up the clutter of all the different tabs and features. Lots of custom set up required, just like any other large CRM platform that promises to do it all.

Vendor Response

by Infusionsoft on August 18, 2017

Hi Eric, Thank you for sharing your experience with us. Your feedback will help us improve our product and customer experience. I¿ve shared your comments with our customer success team and someone will reach out to you today to see what we can do to help. Thank you!

Great platform and terrific customer service

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reps through the whole process have been very helpful. Easy to use platform once it's set up, and good tutorials on it as well.

Cons: You need to go through the reps for big changes / additions if you don't have in-house IT, which can take some time (days/week(s)).

Infusionsoft is Great, but needs a little bit more work

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I absolutely love the ability to easily customize everything from simple emails, to complex analytics.

Cons: The emails get flagged as promotions and the file attachment size limit is too small. Other than that it works great!

Been using Infusionsoft for over six years. Great CRM, Automation and eCommerce. Support great.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It can do it all reasonably. It has saved me from having to hire more administration assistants. Integrated shopping cart and checkout. They even have their own merchant account.

Cons: Takes a while to learn, although once you get into it, it all makes sense. You will need to pay for upfront training - but well worth it.

Overall: The automation sends out nurturing emails as often as you like. Integration between eCommerce, marketing and CRM. Many lead forms and lots of storage. New upgrades and add-on developed all the time. It has a great Market Place with many experts and apps.

conceptually strong product

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: very innovative and once someone is learned on the system, can be very dynamic to use.......the flow chart programming is ingenious

Cons: unfortunately, we arent that 'learned' and struggle with the overall use of the system - we were never formally trained and kept getting 'upsold' for more services, but was being sent to a 3rd party. so not really sure what training infusionsoft actually provides....we spent thousands and thousands of dollars and never got any formal training.

Vendor Response

by Infusionsoft on August 14, 2017

Hi Bruce, I¿m sorry to hear about your experience learning the software. I shared your review with the right teams here and they have reached out to you directly to make sure you¿re taken care of. Thank you!

CRM, marketing platform, and so much more!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how I can automate everything. The built in email broadcasts are great. Everything is customizable. I keep learning new things I can do with Infusionsoft.

Cons: Email broadcast could have more features. Not as robust as Mailchimp or Constant Contact, but they're working on it.

Once you study some basics it is easier to use, but there are plenty of tricks to learn too.

Jul 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automation it brings entrepreneurs saving them time and money. Realizing the internal time it can save office and sales managers. Easy to stay in quick contact with new leads. Like the flexibility of the timers and all the functions in campaign builder.

Cons: When something doesn't work right, trying to figure out what is causing that. And also understanding some of the reporting.

Overall: Enjoy seeing entrepreneurs realize how beneficial a functioning campaign can be. It's the feeling you get when you've solved a puzzle. You feel you are accomplishing your marketing goals.

Vendor Response

by Infusionsoft on August 04, 2017

Hi Colleen, Thank you for leaving a review. I'm happy to hear Infusionsoft has been helping your office and sales managers save time! I will make sure to share your feedback on reporting with the right teams here so we can create a better experience for our customers. Please do not hesitate to contact our support team if you need any help http://help.infusionsoft.com/contact-us Take care!

Great Marketing Product

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that you can do everything from Email marketing, selling of products, webinars. I also love the fact that you can do tracking for which contacts have opened emails so that you can push the next email out even better, if the open rate is low, such as gmail or other providers spam folders.

Cons: Confusing to learn if first starting out. But once you get the hang of it it seems very easy to utilize and be able to work with.

New user to Infusionsoft and I'm loving it so far.

Jul 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that everything is in one place. I also like how visual it is. I can literally see where my subscribers are within the funnels.

Cons: I'm not a big fan of having to publish everything twice, but I understand the reason behind it. With regards to this survey, I'm not sure why I'm required to place 100 characters, when 95 suffice.

As a Infusionsoft Virtual Assistant, I love the value it brings to my client's business.

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's an all-around software package. You can send out emails (broadcasts), set up campaigns (numerous emails), tag your potential contacts to segregate your lists, use simple opt ins, and sell products online. You can have evergreen campaigns that work 24 hours for you. The ecommerce section is flexible. I love, love, love phone support...AND I also like there are private and non-private FB groups to provide support and valuable information about the software.

Cons: Initially it's overwhelming to people because there are so many features to the software. The learning curve is steep but then you can create a fully automated system to promote your business. There are some quirks with the campaigns but you can learn about them. I do think business owners need to look at the cost of the system and determine if they'll use it effectively.

Overall: I've been a Infusionsoft Virtual Assistant for 5 years. I'm the implementor of the marketing strategies for my clients. I also love that there are so many facets to the system that it's never boring.

Too many broken connections between databases

Jul 17, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Simple to learn and use. Navigation was ok, capable of making some good looking emails, email campaign system was pretty cool and easy to do with some limitations of what it could do.

Cons: Databases not linked, meaning if you make an email in their marketing area, you cannot save it and use it in your individual emails. Templates are not transferable, so you have to send individual emails by creating a tag of the customer name, apply the tag to the customer, then send a broadcast email for ONE email in order to use the template. They SELL you on their ability to take email lists and mail to potential customers (say, from a trade show). But then they give you a HUGE legal disclaimer that won't allow you to actually DO this. They will charge you $250 per email which gets a complaint (I got zero, but I did not send to a generic list). When you call to ask to do something, 50% of the time they are NOT available, or you have to wait up to about an hour on hold. There seems to be only ONE guy who knows the database and if you point out something like the incongruity of the databases, he will simply tell you "we can put this on our list of fixes" and then do nothing about it. They spend an inordinate amount of time to help you buy or use free marketing setups in their "marketplace," but meanwhile they have so many glitches that they simply refuse to fix.

Vendor Response

by Infusionsoft on August 01, 2017

Hi Romney, Thank you so much for taking the time to leave a review. We¿re glad you wrote about your experience so we can help fix the issue. Our templates are in fact transferable. When you are in an email within the campaign sequence, on the upper right Actions drop down there is a save as template button. We do not charge per email but do have email overages if a user goes over their limit for the month. If you would like to increase your limit, I recommend contacting our phone or chat support http://help.infusionsoft.com/contact-us I hope that helped and if you have further questions or comments please don't hesitate to reach out to us. Thank you!

Horrible Customer Service Sold A $4,600.00 Plan and Kept Stopping Email Send Outs

Jul 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Terrible company. A customer service run-a-round.

Pros: Absolutely None, this field is requiring 100 characters minimum. Infusionsoft does not have any pros

Cons: Our company has requests from industry professionals that have directly requested to receive specific information from our company. Our single newsletter kept getting stopped from send out by Infusionsoft because they claimed supposed Spam rates in excess of 0.1%. According to Jacob Hoiby if 2,000 people on a list request information and 1 person of the initial send out of 1,000 e-mails clicks on the Spam button rather than Delete or Unsubscribe then too bad for the other 1,000 people who requested the information, they won't get it because Infusionsoft won't send out the remainder of the email list. Sadly, according to Infusionsoft's logic those other 1,000 potential recipient's desires don't matter. Sadly too our world is plagued by some lazy people who find it easier to just click the Spam button. Despite the unreasonability of some less than caring people, we expected Infusionsoft to reasonably send out our email newsletters which was the purpose of the product and service we purchased. Instead, they chose to view only the 0.1% Spam rate and disregard the opens rate of our lists ranging from 12% to 20% within 24 hours. The most significant problem was the extensive amount of time our company spent during the past 2 weeks trying to work with multiples of their less than knowledgeable customer service members. Today alone was in excess of 10 hours of time. Save your company money and time DO NOT bother trying to work with Infusionsoft. They will hold to their claim that the industry requires a less than 0.1% spam rate. They will disregard your concerns. They will try to tell you that you need a "healthy" email list. This is not rocket science people. It's a list of first names, last names and email addresses from people whom provided that information which is compiled in a data file uploaded to their system. How much "healthier" can we possibly get? Unfortunately, the world is "unhealthy" because there are a few lazy bad apples that somehow find it easier to click Spam then unsubscribe or delete when they no longer have an interest. Unfortunately, the world is plagued with "unhealthy" companies like Infusionsoft that sell a service, but refuse to deliver the service they sold claiming that they have to keep at high standards. Their service does not produce any better marketing delivery either. Numerous newsletters landed in peoples Promotions and Spam folders. Infusionsoft does not have a better delivery mode to In-Boxes as they claim. I hope sharing our experience can help save another company the extreme headaches, cost and sheer waste of time we have endured during the past 2 weeks attempting to deal with Infusionsoft.

Great Marketing Software

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The help options such as chat, phone support and lots of Youtube videos. They had good training for start up and seem to have a vast network of contractors for custom or specialty applications.

Cons: It's not intuitive to use. I will be attending the seminar in Chandler because I need to ask questions and better understand what I can do with the software.

Wonderful CRM program

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly. Holds all of our policy holders information in place. Easy to find particular clients by adding a tag to their name.

Cons: Still trying to figure out how to effectively integrate the email marketing portion of the software.

I currently use Infusionsoft and I love it!

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: You can create email campaigns to constantly contact your clients and keep front-of-mind to them. You are able to track their views of your emails, and they are rated based on the number of times they open your email.

Cons: It could be someone's full time job to create the email campaigns. I also haven't figured out how to view a list or sort through my own list of clients. But I still find what I need.

Good, but lacking some functionality

Jul 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, this is a good beginning CRM for teams that are looking to get organized and to better stay connected with their clients. But if you are looking to grow your team, I would suggest comparing InfusionSoft with other CRMs that offer a functional website and lead imports and compare the prices and features to find what you will need in the long run.

Pros: This CRM is great for Real Estate teams that are looking for a place to keep client contacts and send email broadcasts. It is simple to input contacts into the system and get them set up on an email campaign or broadcast.

Cons: After a few months of using this CRM, we were left wanting more from the system. We wanted a CRM that either synced better with our current website or included a website and filtered in leads from various sources including, but not limited to: Zillow, Trulia, Realtor.com, and others.

Infusionsoft is the bomb

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Infusionsoft puts so many things into one product: CRM, eCommerce, billing, marketing automation, etc. I LOVE building an automated machine and then just letting it do its thing. Currently we have five marketing channels running, and they all feed leads into Infusionsoft with lead source tracking, sales rep assignment, and automated follow up. It's awesome.

Cons: New features are sometimes rolled out too soon, a bit buggy, and even after being improved, they're often not perfected.

Overall: Save time, follow up with all leads, stay organized.

Good for Record Management

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It auto-assigned an ID# to each contact, making them easier to track and update Auto-response emails, email templates, and pre-designed campaigns made it easy to get started

Cons: I found the eCommerce section a little confusing I wish the campaign builder had a few more action options

Infusionsoft is a super product.

Jul 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Infusionsoft can do EVERYTHING - it can be coded any way you want it to be. It has so many time saving features if you know how to set them up. It honestly makes life so much easier.

Cons: The interface is not as intuitive. It takes time in the software to learn it. Generally you have to hire an expert to set it up for you. After that, it just runs on its own.

Overall: Infusionsoft is our sales pipeline. I love the tracking of our opportunities with the access to forecast our high and low potential month by month. It's also wonderful to understand where the weakest points are for conversion. It helps fix links in the funnel easily.

starting with ebusiness

Jul 07, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: i started making ebusiness with infusionsoft - it is hard to start - but after some time it make a good work there are a lot of disciption, and ready to use exambles. i startet and worked 3 years -

Pros: infusionsoft have a lot off tools for making good crm + emarketing campagne manager is a very strong app sort on persons is very good support is fast

Cons: it is impossible to change the standard fields on the desktop. there are a lot of fields i never use - and ther are customer fields i used which are at the last page of the desktop there are not possibility to change something to german - like "day of the week" - its ever in english - i cant use this in a german email....

Recommendations to other buyers: infusionsoft is a very strong programm with a lot of different people and exambles - where you can learn from them

excellent and reliable

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use once you have learnt the system and does tons of stuff to interact with our customer list...also the segmenting part of tagging is amazing

Cons: takes time!!! to learn the system and then once you have learnt it you have to train others up on the system which is the most important part to build a team up of success infusionites to drive the business forward

Overall: builds super close relationships with my customers and that is the most important thing for our business

I'm still learning but it'll be a great asset for our clients.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to create email campaigns. They're easy to map out and having the visual aspect is great. It cuts out having to map them out by hand first.

Overall: It will give my co-workers and myself more time to focus on other creative tasks because of the automation the software allows us to do.

I have a great overall experience. Most things are very clearly laid out and easy to understand.

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visual layout is very clean and simple to use for even basic users. It makes it very easy to get into, but difficult to master.

Cons: I wish there was an option to show the entire view of the campaign builder, including sequences, in one view. Also, I know the old legacy stuff is outdated, but for older accounts, it would be nice to have an easier view of how some of the legacy stuff is tied together.

Overall: Super easy-to-learn automation

Good but a bit daunting

Jun 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The campaign builder is great once you figure it out. If you can harness the power of the campaign builder, you will be able to segment your list more effectively than with any other service I've seen out there. I especially like the decision diamonds where I can split people into different sections and dramatically increase the relevance factor on any emails that I send.

Cons: I feel like I'm paying for a landline/internet/TV/wireless bundle from the cable company. There are various things that I don't need but I keep paying the monthly fee because the campaign builder is a game changer. I wish they would offer some of this stuff a la carte.

Overall: AWESOME segmentation for emails!

Fantastic piece of software

Jun 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft allows me to quickly respond to customer inquiries in a meaningful way. The information that is available at my fingertips for each contact is quite extensive and the tagging feature allows my company to track as much or as little of our user activity as we like.

Cons: The affiliate and shopping cart features aren't great. I also wish that the product purchase actions were in the same section as product creation as it's a little annoying to go back and forth.

Overall: Amazing organization of customers information.

Still working to make it happen...good CRM though

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps keep your contacts, tasks easy at hand and makes your work day a little easier to manager. Good way to help with connecting the contact and company.

Cons: Lot more info that you need to make it work with ease. Wish I was told that the campaigns need more work than what we anticipated.

Expansive software that will do everything you need, but may be more than you need for the price.

Jun 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is setting the standard for Internet marketers. It allows you set up easy or complex follow up marketing messages and is very robust. There techinical support is rather good, but I can give them a five star because many times they would put the project back on us.

Cons: The learning curve can be quite intense even if you have dabbled in this type of software before. I think it is expensive unless you really use a lot of its features, which are plentiful.

Overall: Once it is set up, it is sesy to track leads and customers and their exposures

A must have software for any seriouse real estate investor!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I can't imagine changing crm's in the next 5 years.

Pros: Functionality and ease of use. The options you have for the follow up is alone to convince any person that is serious about his craft to change and use on a daily basis. Click and command a variety of options from automatic emails to mass text messaging.

Infusionsoft allows us to do things that no other all-in-one CRM/Marketing/Billing software can.

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: it allows us to automate our marketing and internal processes with a user interface that doesn't required coding to customize.

Cons: The reporting, specifically marketing ROI and billing reports leaves a lot to be desired. It can be really difficult to get the information we need without having to use 3rd party software or developers.

They cannot support foreign scripts but sold it to us anyway.

Jun 09, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Automated email software is great for long tail sales Infusion soft is very sophisticated Once you set it up you could leave it running for years

Cons: Expensive Difficult Poor customer service who just refused to even consider scheduling some future developments (for language scripts! Why exclude your B2C applications?) Really complicated interface inside

Struggles in B2B

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I like their culture, and I've learned a lot from a marketing perspective, just from watching how they market to me. I'm excited to use the automation tools that drive their engine because there is tremendous upside there. But it hasn't been easy, and it's not as smooth as it should be. The automation has to really do amazing things, or this is going to be a very long year waiting for the contract to finish.

Pros: I like the SaaS approach to CRM, without the Salesforce pricing. Their implementation was a great help on building the campaigns initially.

Cons: First, they outsource their implementation to other marketing agencies, who act as partners. I didn't care for that. Then, implementation really only focused on the campaigns. We ended up doing everything else in house (contact imports, integrations with other software, process definitions, etc). We kept running into limitations with the software. We are a small B2B company, 33 employees, 1000 customers (companies), 10,000 contacts, and that's just active customers, not leads/prospects. Their system is very contact centric, rather than business centric. We have a relationship with contacts at a business, but if the contact retires or quits, our relationship with the business doesn't stop. They had a hard time understanding and supporting that we sell licenses to businesses, not to individuals. Often when we talk to tech support, it's "That's just the way it is". The integrations have been difficult to work around, because of this focus, not to mention their implementation was pretty useless in helping us design our own plugins. I'm already beginning to doubt my decision not to just go with Salesforce.

InfusionSoft CRM

Jun 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Keep up the good work.

Pros: I have to say I like the support the most, not that I don't love the product but I think the support is what makes my experience so great. Whenever I have a question or anybody from my staff has a question your support line is there to help and sometimes I get lucky enough where someone pops in some gifs and memes and makes the experience even more enjoyable. I also love the hooks into third-party apps.

Cons: I would say getting information out of the system. It's very difficult to get the information I need/want out and we get told a lot "submit a request to IT". Being a software company ourselves, I hate giving people that answer. I am a solution provider.

Complicated, not user-friendly.

Jun 08, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not much. The whole experience with it was very frustrating. Their targeting and automation options were good, although not easy to set up or review later. There are just so many other similar solutions for a better price - and easier to use.

Cons: It was very complicated, hard to use. A long learning curb and automation reviews or changes were just not user-friendly.

Overall: Mostly - it pushed me to find other solutions! While using it, we did generate some good results, but after we switched everything got much better. Our whole team loved the transition.

Vendor Response

by Infusionsoft on August 03, 2017

Hi Maja, I'm sorry to hear about your experience with Infusionsoft. We are working hard to improve the product for our customers. I will make sure to share your feedback with our Product team. Thank you.

Excellent CRM and Affiliate Management Software with a steep learning curve

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate interface with very robust options for managing your customers and affiliates. It really is an all in one solution.

I've been using Infusionsoft for a couple months, and it's been very helpful for my clients.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The campaign builder is a great aspect of this software. I like that I can physically see each element of my campaigns, and it's very easy to build them.

Cons: There is a bit of a learning curve. I feel like the dashboard can be made more user friendly. The training helps some, but it's difficult to search for things if you're not sure where they are.

Amazing automation capability

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft enables us to deliver EXTREMELY targeted and relevant follow up to our customers. No other software comes close in terms of segmentation possibilities and granularity.

Cons: It takes a while to wrap your head around how everything works so I'd say the learning curve is a minor weakness but it's much better than it used to be. The shopping cart is terrible compared to standalone solutions like BigCommerce, Shopify, etc but it's not completely useless if you only plan on using order forms with your products. Luckily, Infusionsoft's API is awesome so you can just bolt on external software for whatever function in Infusionsoft that you don't want to use.

Overall: Unmatched customer follow up capability.

Solid Tool for Small Businesses

Jun 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Infusionsoft isn't a perfect tool, but it's a solid choice for a small business without ambitions to scale rapidly (i.e. think accounting firm, not tech startup). The "all-in-one" nature of the tools is excellent as it simplifies marketing and sales operations for businesses without the resources to hire a dedicated person to manage disparate solutions and the integrations needed to make them interact. The campaign builder is pretty easy-to-use, the landing page editor is making serious strides, and the email editor is pretty great and requires zero HTML/CSS knowledge. The referral module is useful, especially for businesses just wanting a simple affiliate program. While I have a few gripes with the API, the available integrations are impressive. Some in the space (read: Zoho) really limit these as they want to force your hand to use their solutions, Infusionsoft doesn't. They offer a landing page builder but provide a great LeadPages integration. They offer eComm, but offer a great Shopify integration. Their consultant/partner network is impressive as well. Lots of specialized help available for customers who want it.

Cons: The campaign builder is great for a novice (i.e. the target market) but limiting for a more advanced user. I.e, you can't spark an action from an opened email or field value changing. The lead scoring isn't flexible, which is limiting for an organization with unique needs or a clear vision. The shopping cart and storefront builder aren't what I would call slick or flexible but hey.. they integrate with Shopify and many others if you need better. The USPS shipping integration leaves a lot to be desired, real-time estimates would be great. The CRM has almost no customization. Simply being able to hide unwanted fields would be a huge benefit to usability.

Great program

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use with all window products. Also Great customer service. The is also very little down time.

Cons: Customer service is good but thanks time to get a person on the phone. They don't give alerts of updates .

Infusionsoft has a sharp learning curve, but it's a very powerful marketing automation system.

May 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The campaign builder is an extremely powerful resources we use to automate all of our marketing campaigns. The software includes an API for doing custom integrations, while it doesn't open up the software completely, it does allow the right programmer to work with it and really make it sing.

Cons: It's meant for Small Businesses...our business is teetering on outgrowing Infusionsoft, which is unfortunate because outside of custom solutions, there aren't many options as powerful as Infusionsoft.

Great for Email Marketing!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Through the flexibility Infusionsoft offers in terms of email marketing campaigns, we've been able to make sales off emails.

Infusionsoft allows us to manage our customer relations more easily

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Infusionsoft allows us to see who has been to our websites and to follow up with them with personalized content. Also, setting up email campaigns in-house is easy. In addition, there are various campaign templates to get started.

Cons: When using E-commerce to process event registrations, it can not process multiple registrations from the same organization. Also, it doesn't have the option to set the length of space on the payment forms so that it can only take abbreviations on Provinces to meet our merchant account requirements. The forms provided don't have a lot of options to customize them.

Vendor Response

by Infusionsoft on May 05, 2017

Olivia ¿ I am sorry your experience with us has been so poor. It is certainly not what we want for you or expects from our company. I would love the opportunity to rectify this and get you in touch with the ADP resources who can help you. Please reach out. Lori.wilmot@adp.com

Infusionsoft

Apr 19, 2017
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Overall there is nothing that stands out on this app that would make me want to purchase it over other CRM options out there. CRMs are supposed to help relieve some pain points for users and managers not add pain points and make your daily work more of a grind.

Pros: What I liked the most about this app is that a very robust and full featured CRM with a lot to offer.

Cons: What I disliked about this app is that the ease of use is not where it needs to be. Setup requires a very high level of experience not only with technology but also with the application itself. Additionally, using the app is not intuitive and this tends to drive up the cost because users need additional training. Overall ROI is not seen early on and confidence in the app drops drastically as users struggle with it. Cost is high for what the app offers, especially when you consider the additional training often required to simply use the app.

Why pay a month when mailchimp does the same thing for free? More fool me

Apr 14, 2017
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: The cost of infusionsoft is what annoys me the most, my own naive fault, if I'd known about all these other email marketing software, I would of thought twice. But stupid me, dazzled by all the facts and figures that were splurted at me by the sales guy, I went ahead and paid the astronomical "kickstart" fee, to the tune of (if I remember correctly) well over £ and on top of that you get to pay them £ a month for basically nothing. The system is so overly complex, I just want to send a fricking email to loads of people at the same time, this is one of those business costs I'll definitely be canceling, after I'm out of my 12 month long contract. Oh, and that's another thing "12 month contract". Don't sign up to anything with a contract, there's always another option.

Cons: The costs and contract term