# Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Keap Ease of use 3.6 Customer Service 4.0 ## Pros and Cons in Reviews David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses.“ January 12, 2026 tW toshia W OwnerCosmetics, 2 - 10 employeesUsed the software for: I used a free trial. “I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go.“ October 19, 2024 SF Sarah F Community ManagerHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place.“ July 21, 2025 Jerry W CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking.“ August 21, 2025 RL Ruth L Digital Marketing and Growth StrategistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you.“ December 25, 2025 JD Jeremy D Support Team LeaderPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you desire.“ February 19, 2025 Chris L OperationsPublishing, 2 - 10 employeesUsed the software for: 6-12 months. “Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business.“ April 6, 2026 CB Cynthia B Manager of Registration ServicesProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating.“ July 13, 2025 ## Showing most helpful reviews Showing 1-25 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: 6-12 months ### "An all in one platform for customer management." April 6, 2026 4.0 Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business. Pros We're looking for an all in one customer relationship hub, and Keap popped up on our radar. It's an all in one platform for customer aquisition and management that is easy to set up and simple to use. Cons The price. AI is making these multi-platform solutions cheaper, which is good for optimization, but this particular platform is on the higher end of price for what you get. Review Source GV Gert V. Board Member Fund-Raising Used the software for: 2+ years ### "You need patience until you have really programmed everything to your company's need." June 16, 2025 5.0 Customer activities are processed and mapped. Processing and the interface to the backend are optimized. A faithful companion in everyday life. Pros There are extensive customization options and even larger data sets can be easily edited. A good overview is also provided. Cons The design is a bit outdated. Connectivity to other programs is difficult to achieve. Mobile apps are only possible to a limited extent. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Nothing really motivated me to switch to Keap but I already like the mobile app more. Review Source Response from Keap June 18, 2025 Hi Gert, Thank you for taking the time to share your experience with Keap. We really appreciate your honest feedback. We’re glad to hear you’re finding value in the customization options and data management features. It’s great to know Keap is serving as a reliable companion in your daily workflow. We also appreciate your notes on areas for improvement, especially around design, integrations, and mobile functionality. Thanks again for choosing Keap. We’re excited to keep supporting your business as it grows! VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Keap? Not worth keeping anymore !!!" August 21, 2025 2.0 Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking. Pros It has a nice looking interface, if that is a pro at this point, as there are way too many cons to be able to consider the UI/UX appearance as an advantage here. Cons Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors Review Source Response from Keap August 29, 2025 Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about your experience and the frustrations you’ve encountered. While we’re glad you found the interface appealing, we understand that the challenges you mentioned outweigh that benefit, and that’s not the experience we want for our customers. Even if we weren’t the right fit for you, we sincerely wish you the best moving forward and continued success with your business. RL Ruth L. Digital Marketing and Growth Strategist Information Technology and Services Used the software for: 1-2 years ### "My Review Keap" December 25, 2025 4.0 Pros Keap is where I get the most value when managing leads and keeping follow-ups consistent. The automation flows save me from missing important touchpoints, and having CRM + email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you. Cons However, onboarding isn’t instant—you need time to arrange pipelines and tags so they match your workflow. Once past that step, it becomes much easier to maintain. Review Source VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Excellent automation and search, limited templates " May 30, 2025 4.0 Pretty good for the cost, and custom options. The UI doesn't look that modern, but it works well. Their integration team is good. Pros Super easy to setup. Excellent search and automation options for the price. Also was able to integrate our SMS api pretty easily and build an integration. Good developer support. Cons Template options aren't the greatest, and when you use your own HTML - once it sends, it gets corrupted with their code. So, you have to keep saving HTML emails externally and copy and pasting them back in. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign had very poor search options, and limited automation features Review Source Response from Keap June 5, 2025 Thanks so much for sharing your feedback, we really appreciate it! We're glad to hear you're finding value in Keap and that our developer support has been helpful along the way. We also appreciate your note about the email templates and HTML editing. That’s great feedback, and we’ll be sure to pass it along to our product team as we work on improving the experience. ES Erik S. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Keap Review" July 27, 2025 4.0 Overall the Keap software is one of the most advance systems compared to others on the market today. The price comparison is a bit above average but for what you receive it is worthwhile. Pros I love the dedicated numbers to your team were they are able to receive and send calls and text and tracks in the keap system. Cons They have thousands of integrations but not of all the integrations into keap work. This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Keap They were not the cheapest but they had the most advanced features, there customer service was the best and the sales team was very helpful. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed a more advance system then what we were currently using with Zoho CRM. Review Source Response from Keap August 29, 2025 Thank you so much for sharing your experience and for highlighting what you love about Keap, especially the dedicated numbers and communication tracking. We’re thrilled to hear that our advanced features, customer service, and sales team stood out and made a positive difference for you. We also truly appreciate your feedback about integrations. It means a lot that you chose Keap even with other options on the table, and we’re grateful to have you in the community. Wishing you continued success as you grow your business with Keap! RD Ruel D. Bookkeeper and Admin Recreational Facilities and Services Used the software for: 1-2 years ### "Great Tool for Small Business Growth, But With a Learning Curve" November 8, 2024 4.0 My experience with Keap has been mostly positive. It's a solid tool for businesses aiming to automate their processes and centralize their customer interactions. After getting over the initial learning curve, I found it invaluable for managing customer relationships, automating marketing, and tracking leads. Pros Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement. It’s a game-changer for small businesses looking to grow without needing to hire additional staff. Cons Keap’s interface can be challenging for beginners. Some features feel complex, and it may take a while to get comfortable using the platform, especially if you aren’t familiar with CRM software. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Keap Keap’s automation features are tailored to nurture leads, engage customers, and manage follow-ups, helping to streamline the entire customer journey. This automation is key for businesses looking to build relationships and improve conversions, whereas ClickUp is primarily focused on task and project tracking rather than customer engagement. Review Source Response from Keap January 28, 2025 Hello Ruel, Thank you for your thoughtful review! We're so glad to hear that Keap has been a valuable tool for streamlining and automating your business. We’re always working to make the platform as user-friendly as possible. If you ever need support or resources, our team is here to help. We appreciate you choosing Keap and sharing your experience! KK Karyn K. Owner Education Management Used the software for: 2+ years ### "Great software that just needs some work on mobile stability" October 10, 2024 4.0 In general my experience with Keap has been positive and I've absolutely loved their core functionality and features. I'd hope to see them focus more on stability for existing functionality rather than rushing to roll-out new features. Pros Keap has a multi-pronged approach to client management that makes tracking and maintaining client communication easy. From automated pipelines, to texting, to an easy tagging system that keeps email lists clean and organized, they give you everything you need run a small to mid-sized business. Their customer service has also been strong, especially if you join their online support platform. Cons Mobile app stability, especially on Android, is low. I often have to reinstall the app to fix issues with it crashing. This is a significant issue if I need to use my business line urgently. The app freezes up and then takes a 10-15mins to uninstall and reinstall. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Keap Keap was superior in pricing and automation options compared to Twilio and Salesforce, while offering more client communication options/automation than MailChimp. Review Source Response from Keap December 20, 2024 Hi Karyn Thank you for your feedback! We're glad you love Keap’s features and automation tools. We’re actively working on improvements to ensure a smoother experience, and appreciate your patience. Feel free to reach out to support if you need help—we’re here for you! MT Michele T. CEO, Founder Management Consulting Used the software for: 6-12 months ### "Keap - Stellar in All Ways" October 29, 2024 5.0 Great! I especially like their workflow automations and how easy it is to create one. I also appreciate Keap's sincere desire to keep things simple while providing incredible functionality. Pros It's very intuitive for me and easy to use. I love the full functionality that does everything I need in a CRM. Their focus on customer satisfaction is unparalleled. Cons The dashboard is a little bit busy, though not a big concern. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Keap Keap offered the most functionality combined with the greatest ease of use and the platform can be added to/upgraded if needed. Review Source Response from Keap December 20, 2024 Hello Michele, Thank you for your wonderful review! We're thrilled to hear that you find Keap intuitive and packed with the functionality you need. We’re always working to strike the right balance between simplicity and power, and your feedback inspires us to keep improving. Let us know if there’s anything else we can do to support you! David V. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Powerful Tool That Can be Overly Complex" January 12, 2026 4.0 I found it to be a powerful email marketing and outreach tool, but a little overly complicated for my use case at the time. Pros Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses. Cons The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available. Review Source BR Bryan R. Marketing Director Hospitality Used the software for: 2+ years ### "Great for emails and newsletter creation!" September 18, 2024 4.0 We use this consistently to manage our email marketing and newsletters. Pros Has a lot of extra functions, making it more than just a simple email platform Cons The pricing is getting to be on the higher side, compared to similar services Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Keap Lower cost originally but now price is increasing Review Source Response from Keap October 17, 2024 Hello Bryan, Thank you for taking the time to leave a review! We're happy to hear that you've discovered keap to be more than just a simple email platform. We appreciate the feedback surrounding price, our team is always working to add more value into our product and education offerings. KR Karen R. Owner Capital Markets Used the software for: 2+ years ### "Robust with many features, but too complex and too expensive for small businesses" June 3, 2024 4.0 When we first were looking for a system 14 years ago, the were the best, less expensive than Sales Force and were really geared for online sales and digital marketing... Creating a product, having an optin landing page, and an email marketing system. Unfortunately from the start, we over did it because we got very little guidance on the best practices for setting up for our business so we turned on every bell and whistle and created an operational night mare. We got better at turning things off, but then over time as they changed features our grandfathered in ways of doing things got messed up and no longer supported. And the price kept going up. For a while they honored our original price as a legacy customer but no more. Over $300 a month, not based on numbers in the database or emails sent. I held on to it for the longest time because I had nearly 20K contacts accumulated over that period of time, and could look up someone by industry and or where I met them or what area of the country they were in because I was traveling there. But then they started to limit my ability to send emails to my current prospects because of all the 'old' emails I had in my system. I had no choice but export and delete 15K contacts. And as my business changed the complex forms that had been such a golden ticket to my business, weren't necessary. Their wordpress plugin used to work great, even though you could not modify the visual effect of the optin box without programming, at least it connected into the database, until it did not. final straw was when I showed I had over 100K people visit the form yet none completed the name / email simple form... couln't figure it out... it was because it wasn't connected correctly and there was no way to get support from Keap. And the developer of the plugin responded to me... use another tool. They used to be called Confusion-Soft by the users. Always wondered if they changed their company name just to get out from under the negative nick name. I have enjoyed using their campaign management tool and their AI tools, and am not looking forward to learning a new system but with their latest increase in price, limits on how I can use their contact management system, and lack of ability to integrate with my website, I have no choice but to switch to Hubspot or HighLevel. Pros Their support is top notch. They are easy to get access too and usually not much of a wait. Great training library and easy to find videos for how to. Visualization for how a campaign will lay out and connecting the sequences. Their integration of ai tools to help with sales letters and landing pages and offers Large database of tools and partners, but not monitored to see if they actually work or are still supported and support staff can't help even when the tool is recommended by keap -- like to add your optin box and contact form to wordpress. Cons The COST. The minimum system if for 5 users and is pretty pricy. They have a great set of tools that can really work well for a digital products company and managing the sales funnel process, but it isn't suited for straight customer AND relationship management because if you maintain contacts for relationship purchases and historic reference, you can't just make them inactive. So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records. and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity. Only option is to delete or manually go in and remove every email in the primary so it is empty, even if you have coded as not.marketable. Reason for choosing Keap at that time, cost and it was all in one bundled. It integrated with gmail and gmail calendar for a while and it was easy to add contacts on the fly with their mobile app. That has all gone away and now they are designed for bigger businesses with sales reps and marketing/content creators, not just sole proprietor digital marketers. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We were using mulitple systems --- a forms tools, constant contact, and act database and wanted one tool for managing it all without exporting and importing...that was over 14 years ago when it was called infusionsoft. Review Source Response from Keap July 8, 2024 Hi Karen, Thank you for sharing your experience and feedback. We’re glad to hear that you’ve appreciated our support, training library, and campaign visualization tools. We’ll take your comments into consideration as we work on improving our offerings. We appreciate your long-term support and wish you the best. MS Millicent S. Procurement Officer Public Relations and Communications Used the software for: 2+ years ### "Exemplary customization with far-reaching implications " May 15, 2024 4.0 Easy to use. Streamlining service delivery, marketing and sales processes all in one. Pros Customization gives this tool the capability to adapt and integrate with existing software. It incorporates desktop productivity tools. Sales forecasting and automation saves us time and energy on repetitive tasks. Keap has raised our metric for success by matching our efforts with digital forecasting. Brings great Sales analytics skills. Reporting and dashboard have helped us view statistics in a highly visual and engaging perspective. Cons On top of being a little expensive, the support team is quite slow. Something should be done on the cost and reliability of the customer support team. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Automation was not fully implementable. This made it boring for repetitive data entry. Review Source Response from Keap July 8, 2024 Hello Millicent, Thank you for your review! We're thrilled to hear that Keap positively impacted your workflow and that you find our sales forecasting, reporting, and dashboard tools helpful. Thanks again for choosing Keap! VR Verified Reviewer Editorial Coordinator Arts and Crafts Used the software for: 2+ years ### "Real hit or miss" June 8, 2023 3.0 Great software but really lacking on the customer support end. Towards the end when the bills increased and began to add up, we were told by customer service that we could be put on a special payment plan. This was great news, but unfortunately the sales team did not communicate with the tech team, who permanently deleted our data off their systems before the financial arrangement could be setup. Fortunately we backed up most of our data, but that lack of communication could have been disastrous for any other business. Pros They were able to customize the software so that it met our needs as a database for managing subscribers. There was virtually no downtime in the years we were with this company. Once users were trained on certain tasks, it was very easy for employees to pick up the software and become comfortable with it. Cons The pricing structure charges by the amount of contacts you have. We logged every sale into this database from even one-time customers, which added up over the years to a point where we were paying hundreds each month for a database of users who were not active. The underlying system also seems to be geared towards companies who are interested in cold calls and commission-type sales jobs. While they did customize their software to fit our needs we were still warned that we were required to send communications through their specialized tracking system in order to measure engagement and leads. Our regular email blasts were not considered good enough. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Wanted robust, online software rather than a localized server. Review Source Response from Keap June 27, 2023 Hello, Thank you for taking the time to leave us a review. We're glad to hear that once trained, your employees easily picked up Keap and became comfortable with their assigned tasks. We're sorry to hear that you didn't leave on good terms. If you'd like to reach out to our team, we're happy to look further into your payment plan situation. SF Sarah F. Community Manager Hospitality Used the software for: 6-12 months ### "Easy Access" July 21, 2025 5.0 Great! I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place. Pros The automation tools are pretty good, it keeps the workflow smooth. It gives loads of customisation data and i feel like it packs a bunch of areas a company might need help with right inside one app. Review Source Response from Keap July 24, 2025 Hello Sarah, We're happy to hear that you've found Keap to be handy and that it's keeping your workflows smooth. Thank you for taking the time to leave a review. JB Jessica B. Admin Asst Construction Used the software for: Less than 6 months ### "Good idea, but needs work. " February 20, 2025 3.0 Over all it is easy to use. I appreciate the comms and sales categories most. The reports and automations are terrible. I also do not like using Stripe for credit card payments as they have swiped clients’ cards without approval due to a glitch on the back end. Pros It has a lot of areas a company may need help with in one app. Cons There are often glitches and the reports are useless. Review Source Response from Keap March 27, 2025 Hello Jessica, We're glad you find Keap useful for communications and sales. We know reliable reports and automation are important, and our team is always working on further improvements. Thank you for raising your concerns about Stripe. We would love to look into any issues—our support team is here to help. Your input helps us improve, and we appreciate you being part of the Keap community! JC Jeremy C. Sales Construction Used the software for: 6-12 months ### "Using Keap for almost a year for our Landscaping Company" October 10, 2023 5.0 It has worked well with our small landscaping company, giving us better management of marketing, automations we didn't have before, and better lead capturing and appointment managing.Keap has been pretty good with customer service as well, and that's obviously critical. Pros We really like the ability to have contact and lead management, group texting, email marketing, and automations all housed under one software roof for an affordable price point. Many other softwares have a really strong service offering, but competely lack other services.Oftentimes they try to accomodate that by stacking softwares, which can work, but creates a silo effect that can be time-consuming to setup and maintain, as well as being pricier than expected.Keap does a pretty good job of covering a lot of bases with one in-house software system. They do have some weaknesses, but overall they've got a good system that could easily be built out even further. Cons Our least favorite things about Keap would be the lack of a menu option for the business phone line. It does not work well if you have more than one person answering or making calls, and sending messages. We would also like to see more flexibility in terms of Zapier integrations. Zapier integration works pretty well, but there are fields such as contact status, removing a deal from the pipeline, and other fields/operations we would like to see available to Zapier.Lastly, their method of labeling phone numbers needs updated. Currently the "work" type is the option you want to choose for text marketing. Reason for choosing Keap Simpler, better UI, all-inclusive, and good price point. Review Source Response from Keap October 31, 2023 Hi Jeremy, Thank you for taking the time to share your experience. Wen understand the importance of having and all-in-one solution and are happy to hear that Keap has covered a lot of your bases. Your feedback on the Keap Business Line and Zapier has been duly noted and will be communicated to our team. SF Steve F. Lead Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Probably the best CRM and marketing automation tool you'll find" August 16, 2023 5.0 Keap is an exceptional tool that we have greatly benefited from. It allows us to do many things that make our daily work within the organization easier; it allows us to very easily and accurately store our customer information, have efficient handling of email marketing and automations, create landing pages and funnels that help us attract leads and guide them on their journey from first interaction to conversion, and more. It has helped us automate our business and is excellent value for money for us. Pros In my organization, we have been using Keap as our main CRM for tracking our sales pipeline efficiently, but it has also been extremely useful for active engagement and tracking of all our marketing. It is a very versatile tool that allows us a great variety of actions; it allows any activity related to audience segmentation, communication control, and marketing automation, among others, to be done with ease thanks to all the features and functions it integrates. The marketing automation it provides has been one of the strongest points of this tool. It has saved us a lot of time and money. Cons There is a learning curve when starting to use the product, which is normal for a tool so rich in CRM and marketing functionalities. In terms of analytics, there is room for improvement. Finally, it could be more flexible to integrate with third-party tools, but that is more limited. Review Source Response from Keap August 29, 2023 Hello Steve, We're glad to hear that Keap has saved you time and money! We love hearing about businesses that take advantage of a wide variety of our features. We appreciate your feedback on the learning curve and potential improvements in analytics and third-party integrations. Overall, we're thrilled that Keap has proven to be an exceptional tool, streamlining your daily operations and providing excellent value for your organization. Ely D. Owner Marketing and Advertising Used the software for: 2+ years ### "They used to be the only game in town" October 9, 2023 3.0 For years, it was a great platform but they just kept making decisions that really were not in the interest of their users and year after year of promises to make things better it felt like an abusive relationship. Pros Because they were the first real CRM/email system of its kind, I was an early user and advocate.They set the stage for a lot of platforms you see out there now and for the longest time it was the backbone of my business. Cons Thier support team has been almost useless. I've been a power user for years, and most of the time trying to get help if there was an issue was like dealing with a toddler.Sorry to be rough, but it's true. It got really frustrating, and I just couldn't take it anymore.I've been a user since 2007 and it was a hard day when I finally just couldn't put up with them anymore. Reason for choosing Keap When I joined, there wasn't really any competition. Review Source Response from Keap October 26, 2023 Thank you for taking the time to share your thoughts. It's wonderful to hear that you were an early adopter and advocate of Keap. We're sorry to hear about your frustrations with our support team. We're continuously working to improve our services and user experience. We understand how important it is to have an effective support team. If you ever decide to give Keap another try, we hope you'll notice the positive changes we've made. Your long-time support has been greatly appreciated, and we'd love the opportunity to win back your trust. If you have any further comments or suggestions, please feel free to share them with us. We wish you the best in your business endeavors. RM Ronald M. IT Investment Banking Used the software for: 2+ years ### "Ok if want basic contact management. No meaningful R&D, poor support, and no email integration." April 6, 2021 2.0 Ok at basic contact info, could not handle projects, marketing to certain positions in a company and not others, poor contact/company relationship function, R&D non-existent, customer service terrible. I sent over 10 tickets, some were fixes and some were basic functionality, none for years were addressed. Once a year I would send issues to 5+ people in company including president, then someone would contact me, but still nothing would be done. If you want basic contact management with no email sync, software ok, anything else, consider others. Also be careful of cancelling, twice I told them to cancel, which they did not do and kept charging me, make sure you get written confirmation from them about cancelling. Pros Automated marketing user interface is easy to use. Cons Outlook integration, R&D, customer support, can't handle projects with multiple companies on a project. Reason for choosing Keap After 4 years using for 3 businesses, we have painfully moved away from Keap. Review Source Response from Keap April 9, 2021 Hi Ronald. We're sorry you had a negative experience with Keap. Keap does offer robust contact management in addition to native email integrations with Outlook and Gmail. We have passed along your feedback to your success manager so we can always improve. We wish you the best of luck in your business. JR Jordan R. Chief Administrative Officer E-Learning Used the software for: 2+ years ### "Keap - A Multi-Faceted Platform Tailored to Your Business' Needs" March 10, 2022 5.0 Very positive. If I have questions I tend to get answers quickly with the many way to contact Keap and their support staff. Their CS team is very knowledgeable and do a great job of running our requests up the ladder if they cannot assist us themselves. Pros Keap is very customizeable and adaptable for our needs. Over the years there have been many "value added" upgrades that have helped our company accomplish the goals we have. Cons On a rare occasion when you are running a massive export of info, it can bog down Keap's bandwidth to send out mail that is scheduled, but I don't thinks that's limited to Keap. I think you are going to get that anywhere you take such action. All in all, it's an extreme rarity to run into such issue in my multi-year experience with the software. Reason for choosing Keap We have not had any need to make a switch. Keap is very accommodating for our needs so far. Review Source Response from Keap June 16, 2022 Hi Jordan, Thank you so much for taking the time to leave a review. We're glad to hear that Keap meets all of your business needs and that our customer support team has been able to assist with all of your questions. RB Richard B. Chief Strategist Marketing and Advertising Used the software for: 2+ years ### "A fabulous CRM for professionals, consultants, and small business owners" September 8, 2022 5.0 I've had a few tech issues with the software over the years. Often I can get the help I need via online chat but when there is a bigger problem I'll call in and a support tech will walk me through it. Very pleased with Keap Support. Pros I've been using the software since 2008 and absolutely love it. We've leveraged the software to grow several businesses including 10Xing one of them in just 39 months. Cons The software is EXTREMELY powerful but the trade-off is that there is some complexity and a bit of a learning curve. There are simple programs like ContantContact and Mailchimp and they're ok but if you really want a powerful way to grow your business those lightweight options are not going to get you there - you need something more robust. Review Source Response from Keap September 16, 2022 Hi Richard, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap has helped you grow several businesses and that our support is able to meet your needs effectively. PS Palla S. SEO Consultant Computer Software Used the software for: I used a free trial ### "Is Keap the Right Marketing and Automation Tool?" December 26, 2022 4.0 Marketing and automation platform that provides a range of tools for email marketing, social media marketing, lead generation, and more. It includes customer relationship management (CRM) features such as contact management, task and activity tracking, and sales forecasting, and offers a range of integration options to connect to other software and tools. Pros Comprehensive marketing and automation tools:Customization optionsCRM capabilities:Integration optionsSupport and resources: Cons Cost and Complexity of the tools. While Keap is designed to be user-friendly, it can still be a complex tool with a learning curve. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Review Source DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Keap from a Person who is not techie" February 1, 2023 5.0 Business Problems that could be Solved by Keap:Keap is a powerful customer relationship management (CRM) platform that helps businesses manage customers, track leads, automate marketing, and more. It can help businesses to increase efficiency, reduce costs, and maximize sales. It can also help them to better understand their customers, segment them for targeted marketing, and build better relationships.Benefits of Using Keap:Keap is a comprehensive CRM platform that helps businesses streamline their operations and maximize their sales. It is easy to use and provides users with a range of features and services that can help them to better manage customers, track leads, automate marketing, and more. It is also highly customizable and can be tailored to meet the specific needs of the user. Additionally, Keap offers competitive pricing plans that make it an affordable option for businesses of all sizes. Pros Keap is an easy-to-use, all-in-one customer relationship management (CRM) and marketing automation solution that helps small businesses grow.• Keap provides a variety of tools to manage contacts, automate tasks, and maximize customer engagement.• It is customizable and scalable, allowing businesses to tailor their solutions to their needs.• Keap offers integrations with popular third-party applications, making it easy to sync data and automate processes.• The platform provides access to a team of in-house experts to assist with setup and training. Cons Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow.• Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow. Review Source Response from Keap March 7, 2023 Hello Debbie, Thank you for leaving us a review. It sounds like you've utilized many of Keap's features to help streamline and automate your business. We love hearing that! TA Todd A. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Keap Falls Well Short of Expectations" December 29, 2023 1.0 Pros I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication. The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software. To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential. Cons Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, \[sensitive content hidden\], and his manager, \[sensitive content hidden\], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics. In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction. Review Source Response from Keap January 2, 2024 Hello Todd, Your feedback is immensely appreciated. We sincerely apologize for the challenges you've faced with Keap. Your experience does not reflect the standards we strive to maintain. Your input is invaluable in our journey toward providing a seamless and satisfying experience for all our users. Please accept our apologies for the inconvenience caused. If you are open to it, please reach out to socialsupport@keap.com so that we can look into your concerns further. Thank you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.