--- title: "Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-9jkl9g9y3-g2dm.vercel.app/p/76390/Infusionsoft/reviews/" page_type: "reviews" language: "en" --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Keap Ease of use 3.6 Customer Service 4.0 ## Pros and Cons in Reviews David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses.“ January 12, 2026 tW toshia W OwnerCosmetics, 2 - 10 employeesUsed the software for: I used a free trial. “I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go.“ October 19, 2024 Chris L OperationsPublishing, 2 - 10 employeesUsed the software for: 6-12 months. “Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business.“ April 6, 2026 Jerry W CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking.“ August 21, 2025 JD Jeremy D Support Team LeaderPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Everything from prospect information capturing to automated email campaigns to saving information about forms and payments makes it simple to locate what I need and keep it organized.“ February 19, 2025 JD Jeremy D Support Team LeaderPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you desire.“ February 19, 2025 RD Ruel D Bookkeeper and AdminRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement.“ November 8, 2024 tW toshia W OwnerCosmetics, 2 - 10 employeesUsed the software for: I used a free trial. “The learning curve is steep, which can be overwhelming at first, and I sometimes wish for more customization options. While the support team is helpful, I’ve encountered longer wait times than I’d like.“ October 19, 2024 ## Showing most helpful reviews Showing 1-25 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: 6-12 months ### "An all in one platform for customer management." April 6, 2026 4.0 Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business. Pros We're looking for an all in one customer relationship hub, and Keap popped up on our radar. It's an all in one platform for customer aquisition and management that is easy to set up and simple to use. Cons The price. AI is making these multi-platform solutions cheaper, which is good for optimization, but this particular platform is on the higher end of price for what you get. Review Source GV Gert V. Board Member Fund-Raising Used the software for: 2+ years ### "You need patience until you have really programmed everything to your company's need." June 16, 2025 5.0 Customer activities are processed and mapped. Processing and the interface to the backend are optimized. A faithful companion in everyday life. Pros There are extensive customization options and even larger data sets can be easily edited. A good overview is also provided. Cons The design is a bit outdated. Connectivity to other programs is difficult to achieve. Mobile apps are only possible to a limited extent. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Nothing really motivated me to switch to Keap but I already like the mobile app more. Review Source Response from Keap June 18, 2025 Hi Gert, Thank you for taking the time to share your experience with Keap. We really appreciate your honest feedback. We’re glad to hear you’re finding value in the customization options and data management features. It’s great to know Keap is serving as a reliable companion in your daily workflow. We also appreciate your notes on areas for improvement, especially around design, integrations, and mobile functionality. Thanks again for choosing Keap. We’re excited to keep supporting your business as it grows! VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Keap? Not worth keeping anymore !!!" August 21, 2025 2.0 Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking. Pros It has a nice looking interface, if that is a pro at this point, as there are way too many cons to be able to consider the UI/UX appearance as an advantage here. Cons Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors Review Source Response from Keap August 29, 2025 Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about your experience and the frustrations you’ve encountered. While we’re glad you found the interface appealing, we understand that the challenges you mentioned outweigh that benefit, and that’s not the experience we want for our customers. Even if we weren’t the right fit for you, we sincerely wish you the best moving forward and continued success with your business. VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Excellent automation and search, limited templates " May 30, 2025 4.0 Pretty good for the cost, and custom options. The UI doesn't look that modern, but it works well. Their integration team is good. Pros Super easy to setup. Excellent search and automation options for the price. Also was able to integrate our SMS api pretty easily and build an integration. Good developer support. Cons Template options aren't the greatest, and when you use your own HTML - once it sends, it gets corrupted with their code. So, you have to keep saving HTML emails externally and copy and pasting them back in. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign had very poor search options, and limited automation features Review Source Response from Keap June 5, 2025 Thanks so much for sharing your feedback, we really appreciate it! We're glad to hear you're finding value in Keap and that our developer support has been helpful along the way. We also appreciate your note about the email templates and HTML editing. That’s great feedback, and we’ll be sure to pass it along to our product team as we work on improving the experience. ES Erik S. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Keap Review" July 27, 2025 4.0 Overall the Keap software is one of the most advance systems compared to others on the market today. The price comparison is a bit above average but for what you receive it is worthwhile. Pros I love the dedicated numbers to your team were they are able to receive and send calls and text and tracks in the keap system. Cons They have thousands of integrations but not of all the integrations into keap work. This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Keap They were not the cheapest but they had the most advanced features, there customer service was the best and the sales team was very helpful. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed a more advance system then what we were currently using with Zoho CRM. Review Source Response from Keap August 29, 2025 Thank you so much for sharing your experience and for highlighting what you love about Keap, especially the dedicated numbers and communication tracking. We’re thrilled to hear that our advanced features, customer service, and sales team stood out and made a positive difference for you. We also truly appreciate your feedback about integrations. It means a lot that you chose Keap even with other options on the table, and we’re grateful to have you in the community. Wishing you continued success as you grow your business with Keap! CB Cynthia B. Manager of Registration Services Professional Training & Coaching Used the software for: 1-2 years ### "Personal warhorse for ME" July 13, 2025 4.0 Credit where credit is due. Even with its flaws, it does the full CRM job and in our personal case goes above and beyond. I can stand some challenges in the process. Pros I have learned to love it after the company is planning to move its CRM services to another product that’s significantly worse. But this gave me the scope to appreciate it. Integration wise, this thing is excellent. My company particularly broke it at some point (and the Keap team has been graceful enough to modify core functionalities for the sake of the purpose we need it for) and it still delivers. Cons It suffers from the very well known across CRM products of sloth syndrome. To be completely fair, again, my company broke this thing to mould it to our needs so this is not really a con but the expected outcome. Customer support chat lacks a lot of knowledge. 7/10 times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating. Review Source Response from Keap July 24, 2025 Thank you for taking the time to share your experience. We’re glad to hear that Keap has continued to deliver for your team, especially after the comparison to other solutions. It’s great to know the platform’s flexibility and integrations have supported your setup, even when pushed to the limits. We also appreciate your honest feedback on performance and support. We understand how important it is to get fast, knowledgeable help, and we continuously coach our reps to improve further. Thanks again for your thoughtful insights and for continuing to work with us. If there’s ever anything we can do to support you further, we’re here to help. RL Ruth L. Digital Marketing and Growth Strategist Information Technology and Services Used the software for: 1-2 years ### "My Review Keap" December 25, 2025 4.0 Pros Keap is where I get the most value when managing leads and keeping follow-ups consistent. The automation flows save me from missing important touchpoints, and having CRM + email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you. Cons However, onboarding isn’t instant—you need time to arrange pipelines and tags so they match your workflow. Once past that step, it becomes much easier to maintain. Review Source FG Fabrizio G. Design Lead Architecture & Planning Used the software for: 1-2 years ### "Keap is the Great Marting Campaign Management Tool." October 30, 2025 5.0 The best marketing reporting tool and the ability to manage contacts and marketing campaign monitoring thectool is excellent. Pros The marketing capability and easy Email marketing and lead generation to campaign easy management this system is effective and the insights collection across several websites this toolbis amazing. Cons Nothing for me to dislike now about the platform and its easy features and the implementation is easy. Review Source David V. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Powerful Tool That Can be Overly Complex" January 12, 2026 4.0 I found it to be a powerful email marketing and outreach tool, but a little overly complicated for my use case at the time. Pros Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses. Cons The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available. Review Source Jackie S. Self employed Retail Used the software for: 6-12 months ### "Software that works" September 28, 2025 5.0 Pros It assists me in automating numerous follow-up activities, email marketing initiatives, and general coordination. The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it. Cons As of right now I don’t have anything to input, so far it has been great with no problems whatsoever Review Source Response from Keap September 29, 2025 Thank you for taking the time to leave a review! We're happy to hear that things have been going well! BR Bryan R. Marketing Director Hospitality Used the software for: 2+ years ### "Great for emails and newsletter creation!" September 18, 2024 4.0 We use this consistently to manage our email marketing and newsletters. Pros Has a lot of extra functions, making it more than just a simple email platform Cons The pricing is getting to be on the higher side, compared to similar services Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Keap Lower cost originally but now price is increasing Review Source Response from Keap October 17, 2024 Hello Bryan, Thank you for taking the time to leave a review! We're happy to hear that you've discovered keap to be more than just a simple email platform. We appreciate the feedback surrounding price, our team is always working to add more value into our product and education offerings. MR Martin R. Managing Partner Professional Training & Coaching Used the software for: Less than 6 months ### "I've never felt so uncared for as a customer" May 25, 2021 3.0 After 3-4 months of use, I want out. All because of the complete lack of customer service and support. I had high hopes for Keap, not gonna lie. Several other businesses in our industry has been using Infusionsoft (not to be confused with the other Keap offerings), and so it looked as if Keap could be of tremendous value and replace the handful of systems we used previously, allowing us to centralize our customer engagement around one platform. The migration of our other assets to Keap took a little longer than the max allotted time Keap had promised, and when it did come back it wasn't done. No updates on the progress, nothing of that sort to let your customers know how things are going. And no response from the person in charge a month after "I absolutely plan on looking into this and rectifying any and all issues." He may absolutely plan on doing it, maybe in 2022 but I wouldn't know since he's not responding, and the two customer success managers assigned to me aren't as well. I had a call with the first customer success manager who seemed awesome, only to be replaced with someone who keeps saying he will call me and email me back. No calls, no emails, no direc responses to emails. A great platform - mostly - where you can't get Ecommerce unless you opt in for the legacy version of the service, losing all your sales pipelines and deals data, with an excellent marketing automation engine, but terrible email and landing page builders, and atrocious support. Pros First I want to give credit where credit is due - Keap is an absolute monster in terms of features and the level of detail in which you can build automations and customer engagements. With well over a decade having started as Infusionsoft, there's plenty of complex structuring and intricate details that you have at your fingertips. Keap also offers the necessary parts of a complete customer lifecycle management, like sales pipelines and fairly solid contact views, although not as detailed as the HubSpot CRM for example. The onboarding experience was great and I worked with an expert who knew Keap inside out, and without it, the learning process would have been extremely steep I feel. However, Keap has custom fields and forms that you can use to tag and tie data to customers with, which makes it very powerful and offers excellent customization features, something I find very valuable to meet our business needs, versus being boxed in, in a one-size-fits-all contact view. Cons While the strength of Keap is its richness in detail with which you can create various engagements and automations, it's also overwhelming in the beginning to wrap yourself around that part. They could do a better job of integrating their knowledgebase inside the app to give relevant sources of information. Missing systems prompts and UI flaws. There are some issues with the UI that are counter-productive, like the search field at the top of the dashboard only being limited to search for contacts, instead of the entire dashboard. Similarly, when you create a contact you have three options to tag them with; lead/client/other. If you don't mark the contact with any of these and click 'Save', you'll never find out that it's required to select one, no prompts. And they can't be edited, and you can't add additional options for reasons unknown. The landing page and email builders are just outright bad. With so many builders out on the market, and with it being such a central part of marketing, it's surprising that the builder is so immature. The focus has been on building out the marketing automation of Keap, and the builders are feeling the lack of love. We wanted to shift our need of having to use Instapage as part of our marketing stack, but with the builder being so darn bad, I may need to keep it, which for us means Keap is less value for money. Email and landing page templates are sorely lacking. No Ecommerce available for Max, only through the legacy version. Alternatives considered [Ontraport](https://www.capterra.com/p/220784/Ontraport/) Reason for choosing Keap Keap looked to be more mature and is widely used in our industry as the platform of choice. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Instapage](https://www.capterra.com/p/141695/Instapage/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We wanted to build our CRM and marketing tools around a single platform instead of a handful of them. Review Source SF Sarah F. Community Manager Hospitality Used the software for: 6-12 months ### "Easy Access" July 21, 2025 5.0 Great! I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place. Pros The automation tools are pretty good, it keeps the workflow smooth. It gives loads of customisation data and i feel like it packs a bunch of areas a company might need help with right inside one app. Review Source Response from Keap July 24, 2025 Hello Sarah, We're happy to hear that you've found Keap to be handy and that it's keeping your workflows smooth. Thank you for taking the time to leave a review. VR Verified Reviewer FOunder Public Relations and Communications Used the software for: 2+ years ### "Used it for more than 10 years!" November 11, 2024 5.0 Overall, I really liked Keap. I have been using it for my business for over 10 years and it allowed me to launch and scale my business over that time. I really liked a lot of their features, including how easy it was to clean out my list, to send emails and to collect payments. Pros All the features that were available, including their CRM system, email features, tagging features and how easy it was to clean out duplicate contacts and clean my list. Cons Their order form and sales page templates were lacking Review Source Response from Keap December 2, 2024 Thank you for being a customer of ours for over 10 years! We appreciate you and wish your business the best. tW toshia W. Owner Cosmetics Used the software for: I used a free trial ### "Honest review " October 19, 2024 3.0 Overall, I’d rate my experience with Keap a solid 6. The platform has powerful automation and CRM features that can really streamline my workflow, but it comes with a high price tag that’s tough for small businesses. The learning curve is steep, which can be overwhelming at first, and I sometimes wish for more customization options. While the support team is helpful, I’ve encountered longer wait times than I’d like. The mobile app could also use improvement, as it doesn’t offer all the desktop features. Overall, it’s a good tool with great potential but has some areas that need work. Pros Keap has been a game-changer for me with its easy-to-use automation and CRM features. I love how I can customize workflows, track everything in one place, and get great insights to grow my business. Cons Keap can be quite pricey, which might be a stretch for smaller businesses like mine. The learning curve is also a bit steep; it took me time to navigate all the features fully. I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go. Lastly, while customer support is helpful, I've experienced longer wait times when I really needed assistance. Review Source Response from Keap November 7, 2024 Hello Toshia, Thank you for taking the time to share your experience. We love to hear that Keap has been a game changer for you. We also appreciate your thoughtful feedback. We are working to release updates that will make learning Keap easier than ever. JC Jeremy C. Sales Construction Used the software for: 6-12 months ### "Using Keap for almost a year for our Landscaping Company" October 10, 2023 5.0 It has worked well with our small landscaping company, giving us better management of marketing, automations we didn't have before, and better lead capturing and appointment managing.Keap has been pretty good with customer service as well, and that's obviously critical. Pros We really like the ability to have contact and lead management, group texting, email marketing, and automations all housed under one software roof for an affordable price point. Many other softwares have a really strong service offering, but competely lack other services.Oftentimes they try to accomodate that by stacking softwares, which can work, but creates a silo effect that can be time-consuming to setup and maintain, as well as being pricier than expected.Keap does a pretty good job of covering a lot of bases with one in-house software system. They do have some weaknesses, but overall they've got a good system that could easily be built out even further. Cons Our least favorite things about Keap would be the lack of a menu option for the business phone line. It does not work well if you have more than one person answering or making calls, and sending messages. We would also like to see more flexibility in terms of Zapier integrations. Zapier integration works pretty well, but there are fields such as contact status, removing a deal from the pipeline, and other fields/operations we would like to see available to Zapier.Lastly, their method of labeling phone numbers needs updated. Currently the "work" type is the option you want to choose for text marketing. Reason for choosing Keap Simpler, better UI, all-inclusive, and good price point. Review Source Response from Keap October 31, 2023 Hi Jeremy, Thank you for taking the time to share your experience. Wen understand the importance of having and all-in-one solution and are happy to hear that Keap has covered a lot of your bases. Your feedback on the Keap Business Line and Zapier has been duly noted and will be communicated to our team. Matthew G. Owner Marketing and Advertising Used the software for: 2+ years ### "Keap Can Work" June 12, 2023 3.0 Keap makes it easy to sell products and services and deliver communication to customers and prospects. Overall, I've had a good experience with Keap. Pros Keap's tag-based system is powerful and they've created a platform built around marketing automation. The campaign builder is a workhorse with unlimited potential for many small businesses. Cons Keap is difficult to use and is not as advanced as other modern tools. There are multiple hacks and other paid tools you have to learn and deploy to cobble the system together. Review Source Response from Keap June 27, 2023 Hi Matthew, Thank you for taking the time to share your feedback about Keap. Thank you for your positive comments about our tagging and the marketing automation capabilities it offers. We're glad to hear that you find the campaign builder to be a valuable tool. Thank you for the feedback surrounding ease of use and advancement. We are constantly working to improve our platform and the training resources surrounding it. We'll go ahead and pass the feedback along to our team on your behalf. JB John B. Owner Information Technology and Services Used the software for: 2+ years ### "Keap max classic. Some pluses, some minuses" September 13, 2023 5.0 Excellent. For a decade I've used it and there's always been a way to do what I needed to (sometimes with integrations but it's big enough that most integrate with it). Pros It's campaign builder is flexible and can accomplish most marketing and work flow automations a company could think of. Cons Max Classic is complicated comparatively and has a high learning curve. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Ontraport](https://www.capterra.com/p/220784/Ontraport/) Reason for choosing Keap Campaign builder Review Source Response from Keap September 28, 2023 Hello John! Thank you for being a customer of ours for a decade! We appreciate you sharing your experience and are happy to hear that you find Keap excellent! LH Leslie H. Owner E-Learning Used the software for: 2+ years ### "Gave me my life back" January 10, 2019 5.0 It was worth all the time and effort it took to set up. I've generated over a million dollars as a stay at home mom of seven children thanks to Infusionsoft and the power of automation. Now I make good money while I tend to my family. I set my own hours. I love what I do. With my campaigns in place, I can build an email, send a broadcast, and watch the system do the rest while I go enjoy my life. Thank you! Pros There are so many ways to engage my subscribers. I use what works for me. I know I'm not using all the features, but it's nice to know there is no limit to all the ways I can increase my revenue. I've just made it a practice to try a feature, fine tune it, and then integrate another feature... and my income grows. Super powerful! And because Infusionsoft has established itself so well in the marketplace, there are so many partner apps available across so many different kinds of platforms, which help me understand, reach, and serve my audience even better. Cons I am not a fan of the new landing pages. I think they're supposed to be a friendlier interface but instead they feel more limiting. I am also disappointed in the quality of tech support, especially chat. I can't fault the employees - I've spent thousands of hours in the software over the last 10 years, so most of the time it feels like I have to wait for them to catch up to what I know before I can finally get an answer to my question. Phone support is usually better. I also wish I could go into my Email Builder (Previously Sent) and more quickly find an old email from which to build a new one. It takes too long to load the visual thumbnails, and the search option never works. It appears to only search previous emails whose thumbnails have already loaded. All the others seem to be ignored. OH! My biggest peeve is with chat support. It's maddening how long it takes for the rep to get underway. "Hi, thank you for contacting Infusionsoft Support today. My name is \_\_\_. I hope you're doing well today." I don't have time to be chatty, so I go straight to the question. I wait for a reply, but then they greet me again. If I'm feeling patient I'll greet them back. If not, I'll ask the question again. I wait for a reply, and they tell me something like they'll do their best to assist me. I wait for an answer, and then they repeat my question and ask if that's right. PLEASE teach the rep to REFLECT the customer's chattiness. If I'm being brief, be brief. If I'm chatty, be chatty. Review Source Rachel C. Marketing Consultant/ Founder Used the software for: 2+ years ### "I used to be a huge supporter but the company has gone downhill! Problems are becoming to much!" February 6, 2018 3.0 Not really going to give you what some of the big CRMs offer, so don't expect that, but it does let you do the emails in HTML format for broadcast emails and track open rates, it also lets you do anything you build the campaign for with the right add-ons from other companies. You will definitely need plus this if you want to send text messages. Also be aware that the email marketing is severely limited because of the spam filters being set so high even when someone signs up for contact online. Pros I really like the way campaigns operate and that you can install forms directly into the website. It is something where you get what you pay for and it shows. While they offer a way to get things done it is not always the easiest or smartest way. There are usually ways to work around issues but not direct solutions. Cons What I have found is that there are real problems with integrations and each update seems to cause added glitches. The whole identifying that we have permission to respond to someone who contacts us online is a giant pain. I know that they don't want to assist spammers but they are making it harder for us to respond. Often we have to go in and send out a confirmation email to someone in order to put them into an appointment reminder campaign. Which is absolutely ridiculous. If they have an appointment we are not spamming them. The other issues are the integrations that they blame the party trying to integrate with and they offer ZERO assistance on their end. They make you go find developers instead of having people on staff who could charge per integration. It is annoying and makes integrating much harder than it should be! Also even using Zapier we have had issues with integrating, It causes multiples of contacts to be sent and then it causes the problems with making it work correctly to the point we just disconnected! Review Source RB Richard B. Chief Strategist Marketing and Advertising Used the software for: 2+ years ### "A fabulous CRM for professionals, consultants, and small business owners" September 8, 2022 5.0 I've had a few tech issues with the software over the years. Often I can get the help I need via online chat but when there is a bigger problem I'll call in and a support tech will walk me through it. Very pleased with Keap Support. Pros I've been using the software since 2008 and absolutely love it. We've leveraged the software to grow several businesses including 10Xing one of them in just 39 months. Cons The software is EXTREMELY powerful but the trade-off is that there is some complexity and a bit of a learning curve. There are simple programs like ContantContact and Mailchimp and they're ok but if you really want a powerful way to grow your business those lightweight options are not going to get you there - you need something more robust. Review Source Response from Keap September 16, 2022 Hi Richard, Thank you so much for taking the time to leave a review! I'm glad to hear that Keap has helped you grow several businesses and that our support is able to meet your needs effectively. Yousef M. Managor Financial Services Used the software for: 1-2 years ### "Keap the review " January 21, 2023 4.0 Pros The advantages of this program is that it is easy to use and also provides many services such as scheduling appointments Cons The disadvantages of this program is that it sometimes makes mistakes in e-mail shopping, and we hope that you will develop from that Review Source Response from Keap February 1, 2023 Hello Yousef, We appreciate that you've taken the time to leave a review. We're glad to hear that our software was easy to use and that you enjoyed the services we provide. We're unsure what you mean by email shopping, but if you'd like to go into more detail, feel free to drop a message here. https://keap.com/tellus Thank you! JO Jonathan O. Digital marketer Marketing and Advertising Used the software for: 1-2 years ### "Great product" March 5, 2023 5.0 Pros One thing I like the most about keap is that the system is easy to set up, even with it many feature. Then I can also segment the email of my client mail each segment separately. I can equally mail my prospective client separately. With all of this feature in place, I find it easier to get in touch with my client. Cons Keap is a great tool. But the customization aspect is not great. The app do lack adequate customization to make marketing more effective. I also think the importation of email can be faster if a tools is added to import emails rather than writing them from scratch Review Source Response from Keap June 22, 2023 Hello Jonathan, Thank you for taking the time to share your experience with Keap. We're glad to hear that you had an easy time setting up your account and that using Keap's features has made it easier to get in touch with your clients! We appreciate the feedback regarding email customization. We are always looking for ways to improve. We will pass that feedback along to our team. LW Lloyd W. Director of Operations E-Learning Used the software for: 2+ years ### "Keap Max Classic: Painfully powerful" September 22, 2023 3.0 Keap Max Classic: It does the job supporting our business. But none of us like using it. We have too many integrations and automations set up that it would just be too arduous to switch. Pros Keap Max Classic: It has a lot of features to support businesses that need the room to scale up. It is pretty powerful in what it can do. Cons Keap Max Classic: It is convoluted, complex, and confusing. We had to make custom forms and interfaces for our staff because everyone was too confused working directly within Keap. It is also SLOW. Most functions are not snappy. Creating and maintaining campaigns get really confusing really quickly once you graduate from the simplest of campaigns. Review Source Response from Keap October 12, 2023 Hello Lloyd, Thank you for sharing your thoughts on Keap Max Classic! We appreciate your feedback on both the pros and cons. It's great to hear that you find the software to be powerful and that it has a lot of features to support businesses as they scale up. Our team is working to update Max Classic further to add more powerful features and improve ease of use across the board. We also offer free courses from our Keap Academy team, which may prove useful to your team members if they need extra knowledge on the software to make their day to day easier. We encourage you to reach out to support so that we can get you in touch with your account manager. They should be able to get you some help and resources. Thank you again for the feedback! Ashlee B. Senior Customer Support Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Effective Tool For Task Automation " May 18, 2024 4.0 I was able to effortlessly monitor each client from start to finish. The system consolidates contact information, client interactions, emails, texts, and tasks into a single platform, allowing you to quickly understand a customer's status when they call. Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place. This really eliminates the need to juggle multiple programs, providing a much more organized workflow. Some cons include the need for a larger selection of templates and confusion with certain automated tasks. However, these limitations should not deter you from using this program. Pros My favorite feature was the ability to organize and access information seamlessly. It really made tracking each individual clients' progress easier and much more straightforward. Cons I believe that some of the automated tasks were confusing, and there should have been a larger selection of templates. Review Source Response from Keap May 23, 2024 Hello Ashlee, Thank you for taking the time to leave us a review! We're happy to hear that Keap has helped eliminate the need to juggle multiple programs. We appreciate your feedback regarding the confusion surrounding automated tasks. We have some exciting updates coming up that will make automating easier than ever. 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