# Page 21 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Keap ## Showing most helpful reviews Showing 501-525 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Sheri D. Sales Assistant Automotive Used the software for: 2+ years ### "The right CRM system for a small to medium sized business!" May 2, 2019 4.0 Pros Infusionsoft by Keap has been a game changer for our small business CRM system! Before we implemented Infusionsoft by Keap, we were constantly letting people fall through the cracks because they were not being documented correctly and followed up. With Infusionsoft, we are now able to keep track of all our contacts in one place, add notes, create tasks, tag them, and send them a quote or email all from the system! It is a clean, easy to use system, that makes it easy to keep detailed record for every contact. We couldn't do business without it. Cons After new updates to the online system, it often takes awhile for all the wrinkles to be ironed out. This means not a 100% user experience for a month or so afterwards, but they do usually get them fixed and improved. Review Source MA Mitusha A. Conversational AI Developer Information Technology and Services Used the software for: 6-12 months ### "Super useful for task management" November 22, 2023 5.0 Pros I have been using Keap tool for a while now and one of the features I find quite interesting is its task and appointment management tools. Keap provides a straightforward way to stay organized & efficiently manage time. The platform's capabilities have streamlined my workflow and kept things on track. Cons Nothing as such as it is decently priced and super useful! Review Source Response from Keap December 19, 2023 Hello Mitusha, We're happy to hear that you find Keap to be a straightforward way to stay organized and efficiently manage time! CL Colleen L. Consultant Used the software for: 1-2 years ### "A good place to keep your contacts in place, but not without it's flaws" February 18, 2019 3.0 Has it's pros, but could definitely make improvements. Pros \-email campaigns -broadcasts -automated tools for acquiring leads -free training calls -intuitive customization options Cons \-web-based service rather than an application -frequent contact duplication -tricky to find things in the menu system -you have to use a spreadsheet to input multiple clients at once, or add them one by one -emails based on templates that don't always fit the format one would like -difficult to search between tables for contacts and opportunities Review Source Ross M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "This 800 pound gorilla is getting long in the tooth" September 19, 2018 4.0 After paying for it for a couple years, I finally got real with myself that I was only using the minority of its features. After finally deciding to do the work of extricating myself, I am now very happy with new options that cost me a ton less, saving me more than $200 a month. Pros Infusionsoft is a beast. You can choke a hippo with all its features and options. If you are thinking "I wonder if Infusionsoft can do that..." then the answer is probably yes. Cons Interface is clunky, looks and feels old, not very intuitive. I constantly found myself having to figure out \*again\* how to complete tasks. It's expensive, especially compared to many newer, less-expensive, competing options which are quicker to learn and easier to use. Review Source VR Verified Reviewer COO Retail Used the software for: 2+ years ### "Marketing automation for small business" August 28, 2018 5.0 We use Infusionsoft to do customer outreach and manager our referral programs Pros Infusionsoft is a very powerful platform and is integral in our business Cons There is a learning curve when you first get started Review Source Response from Keap September 10, 2018 Hi There, Thanks so much for the high marks! Glad to hear your business is getting the full value of our platform! Cheers, Sarah, Advocacy Manager at Infusionsoft NP Nick P. President & Co-Founder Professional Training & Coaching Used the software for: 1-2 years ### "Infusionsoft is the pinnacle of database technology" March 15, 2018 5.0 Infusionsoft is now one of my "employees" that works 24/7 for me and my business. Pros This piece of software is extremely versatile. The amount of work that you can automate turned my business into a success. Without having this when I first started as a solo-preneur I would still be labouring away to get to where I am. If you know how to use Infusionsoft properly it will be an employee working for you 24/7 even when you're not there. Cons This software is super versatile however in having all of these amazing things you can do there is a steep learning curve in order to perfect it. Luckily, Infusionsoft provides training for how to use the software. Just be prepared to spend a lot of time learning to get up to speed. Review Source Jon E. Director of Sales and Marketing Used the software for: 6-12 months ### "Funnels are the future. " August 1, 2018 4.0 Pros This software is amazing. I am an online weight loss coach and i used this software to automate one of my products and it has changed my life. Cons It can be super complicated to learn but if you have the money you can hire someone to help you and that makes all the difference! Review Source Megan S. Marketing Specialist - US Market Computer Software Used the software for: 1-2 years ### "Infusionsoft" October 1, 2015 5.0 I love Infusionsoft. It allows me to collaborate across oceans with my marketing team with ease and confidence. I can create as simple or as complex campaigns as I want to achieve the marketing initiative. Pros The customer support is phenomenal! Highly qualified and informed staff that is available whenever I need. Superb experience that all companies should replicate after. Cons The system has slowed down immensely since I first began with Infusionsoft over 3 years ago. And when you are in a time crunch as marketing generally is, it can be frustrating. Review Source Brandon M. Creative Strategist Marketing and Advertising Used the software for: 6-12 months ### "Needs Fulltime Implementation " December 10, 2019 3.0 Expensive, don’t refund, adoption fees, basic account support help booked weeks out... Pros Was good when it was an industry leader but cost too much and doesn’t perform near as well as many other more favorable designed sites that are less frustrating as a CRM Cons Incredibly rough to use software, always a favorite of many who like to control every option and process but limited design integrations, Buggy apis, Buffy widgets, very frustrating UXI Review Source Response from Keap January 21, 2020 Brandon, We will pass along your product feedback to our teams so we can keep growing to make sure that we are serving our customers the best that we can. We also have certified partners who can help with implementation and customization. You can find them here: https://marketplace.infusionsoft.com/home DH Doreen H. Co-Owner Management Consulting Used the software for: 2+ years ### "Infusionsoft is a one-stop crm that runs my entire business!" January 29, 2018 5.0 I recommend watching their instructional videos or even hiring an Infusionsoft coach (I did and found it well worth the expense) to get you through the initial learning curve. If you're willing to put in some time up front to learn how to navigate the system, as well as learn the many possible uses for Infusionsoft, it will not only simplfy your business systems, but it will grow your client base and sales volume. Pros Excellent technical support. The person at the other end of the phone goes the extra mile. If he or she doesn't know the answer to my question, they locate someone who does. We resolve the question right then and there. Review Source CM Carlos M. Director of Design & Development Used the software for: Less than 6 months ### "Excellent product for small businesses!" March 28, 2018 5.0 Pros What I love about Infusionsoft is the integration and the level of sophistication you can build with this product. It has all the things you need in just one app, so you don't need to be running around and try to find other products. My favorite thing is the tag system. Normally in Mailchimp or other auto-responders, you create lists depending who you want to target. Infusionsoft is very dynamic and you don't need lists, instead of that, you have tags that you assign to people depending on their actions or opt-in options. In that way, you can know how people are behaving on your marketing strategy. Also, you get a dedicated one-one training to teach you how to use the product. Cons The learning curve to use the product. It isn't complicated to use, as many people mentioned but it takes time to get custom to all the functions and options that the product can offer. We are a digital marketing business, so it was easy to learn it. Once the program is set up, it runs by itself. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great note taking product " November 29, 2018 5.0 Pros The ability to enter tasks and extensive notes. Good at recording thoughts Cons It does not remind me that I have not entered a note after I toured them, so if I get to enter info, it does not remind me. With hundreds of customers, a few have slipped past without notes. Review Source TL Terry L. Controller Used the software for: ### "If you are a SME, infusionsoft is not for you." July 10, 2015 1.0 PRO: They hired good sales person, and have a whopping $500 referral fees. CON: They mislead and false promise when they trying to hook you onto their system. They drag on and don't let you cancel. The Sales person mislead me into the product when I sign on. And they incorrectly billed my credit card even after I've cancelled with them. Infusionsoft charged me $2000+$299 for first month of service fee, Evan Samurin (the Sales) says if it is not for me, they will do something to credit the upfront $2000 back to me. After I used it for a month I emailed Evan saying infusionsoft is not for me, he says that he will forward the message to customer service. I haven't heard from infusionsoft again, I have followed up with Evan with no reply. My credit card is billed month after month, which forced me to call my credit card to cancel the card. Then someone from Infusionsoft customer service, Blake Ghormley emailed me saying I have unpaid balance. I asked Blake to communicate with Evan and credit me back for the months that I didn't use. Blake Ghormley disappeared again. The problem of this product is, Infusionsoft pays $500 referral fee to the person introduce to them. So a lot of contractors will say that infusionsoft is good. But those contractor may only know how to use 5% of the product, which is similar to other lower cost competitors which pays less referral fees. And when you want to cancel, my experience is they will skip your emails. I personally would not recommend any company to use their service. - Most companies would not need such a BIG solution. If you are big enough you will go to SAP. - Their $500 referral fee, and false sales promises is not someone would look for. - Don't worry about cancelling with them, they skip these emails. Review Source VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Robust features but certainly not for everyone" December 19, 2018 4.0 Pros It is pretty much the gold standard for email automation and marketing automation. Pretty much anything you are seeing in the marketplace from small-medium sized businesses in terms of marketing, can be accomplished with Infusionsoft. Again, I liked their campaign builder, their visual automation charting features, and their email marketing engine. Cons The challenge of getting everything implemented. If you don't already have tons of content ready, then don't sign up. You need to dedicate a team to learn and master this software for it to be used to its potential and produce the ROI you're looking for. Review Source Carney Z. Digital Production Artist Financial Services Used the software for: 1-2 years ### "InfusionSoft does its job, but is very picky and finicky when it comes to emails." June 9, 2018 3.0 Pros I like that InfusionSoft does its job execution and does it well. It's relatively easy to edit emails once loaded into the content. Cons I don't like how specific/picky/finicky InfusionSoft can be. The code, when made and transferred into InfusionSoft, must be so perfect and specific, otherwise something will go wrong, whether it be with spacing, color, alignment, etc. It's tricky to get the email code just right for InfusionSoft to display like intended. Review Source Martijn R. L. CEO Farming Used the software for: Less than 6 months ### "Pay a fine for having to wait for keap fixing their own bugs???" July 28, 2021 3.0 don't try & definately don't start a paid subscirption Pros it was recommended to me by someone that heared it was nice. Cons they don't know where the data is stored. This is a no-go for any EU company IMHO. Data is stored in the US (found out 2 months in) they are buggy and let you wait and pay for them to fix it before you can start you have to pay a fine if you are fed up and want to leave them Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) thought is was better, its not Review Source CM Cindy M. Realtor Real Estate Used the software for: 2+ years ### "Infusionsoft is amazing!" September 13, 2017 5.0 Pros Everything it does, how easy it is to use - in conjunction with the expert I hire! I love that I can send emails to certain groups regarding individual subjects, while the campaigns are running. Cons The campaigns, etc., require an expert to make the software work, my brain does not compute in those terms. Review Source Response from Keap September 15, 2017 Hi Cindy, Thank you for leaving a review. I will share your feedback on the ease of use with the right teams here so we can create better experiences for our customers. If you need additional help, please do not hesitate to contact our support team help.infusionsoft.com/contact-us. Thank you! MA Myca A. Director, Customer Experience Philanthropy Used the software for: 6-12 months ### "Not as Intuitive as a Marketer Needs it To Be" August 15, 2017 3.0 Overall, the platform may be good for larger teams who are deeply familiar with the functionality and using it on a regular basis. However, if you're a small business looking to grow, find another platform that's more intuitive, friendly and saves the settings that you'll use repeatedly. Fast-moving marketers will find it challenging to complete standard tasks efficiently within the platform. Pros Infusionsoft is known to be one of the best platforms for mid-size businesses, with tons of functionality, built-in eCommerce options and lots of bonuses and extras. Cons Unfortunately, Infusionsoft has an old-school interface that can be challenging to navigate. I'm currently utilizing the platform for two separate consulting clients, and I'm constantly having to go back to (very limited and out-of-date) training videos to recall how to perform simple actions, such as setting up a campaign. Options that are saved and automatic and only a few clicks in a platform such as MailChimp are involved and require multiple steps within Infusionsoft. Review Source Response from Keap August 22, 2017 Hi Myca, Thank you for your review. I will share your feedback on the interface with the right teams here so we can create a better user experience. In addition, I’ve shared your comments with our customer success team and they will reach out to you directly to see what we can do to help. Thank you! RB Ryan B. Management Team Computer Software Used the software for: 1-2 years ### "InfusionSoft CRM" June 8, 2017 5.0 Keep up the good work. Pros I have to say I like the support the most, not that I don't love the product but I think the support is what makes my experience so great. Whenever I have a question or anybody from my staff has a question your support line is there to help and sometimes I get lucky enough where someone pops in some gifs and memes and makes the experience even more enjoyable. I also love the hooks into third-party apps. Cons I would say getting information out of the system. It's very difficult to get the information I need/want out and we get told a lot "submit a request to IT". Being a software company ourselves, I hate giving people that answer. I am a solution provider. Review Source VR Verified Reviewer Marketing Executive Insurance Used the software for: 6-12 months ### "Needlessly complex" February 14, 2019 3.0 Pros It allowed me to do a lot of things, and supported me in maintaining my list. Cons It was very complicated and quite buggy. It frequently crashed without saving my work and certain actions would break campaigns to the point they needed to be deleted and rebuilt. Review Source JB Jenifer B. Credit Dispute Manager / InfusionSoft Manager Used the software for: 2+ years ### "It is very user friendly. Also, campaign is very useful in our business organizational flow." March 28, 2018 5.0 Pros It helps us to put our client in process and in progress in a timely manner. I like how the tasks appear in our My Day so we will never forget to work on our particular client. Aside from that, we can create campaigns that can help in our operation to help us keep organized. Cons Having limited number of fields which is 100 fields only. Since we already reached the max, I had to research and find some other ways on how we can add some more fields which lead us to using Fieldspace, which is an additional operation cost for us. Review Source AO Amanda O. CEO Food & Beverages Used the software for: Less than 6 months ### "Very good" January 3, 2023 4.0 Pros super good app to make appointments and calendar Cons some errors and some defects that hinder the operation of the application Review Source Mark S. Director Financial Services Used the software for: Less than 6 months ### "To complicated and time consuming" January 22, 2020 2.0 Don't invest in this unless you have an in house marketing person to set up and run the software for you or you have deep pockets and can afford to pay someone external to run the software for you. Pros YOU can customize it. Although its massively time consuming to customize and operate. Cons So time consuming and the Keeps customer service solution was to outsource to a Keep Partner making the software beyond expensive for what we wanted. The on-boarding training never got us to a stage that we could receive any benefit back from the software so after a period of we cancelled. Review Source Response from Keap January 23, 2020 Hi Mark, We're very sorry to see you go as a customer. For advanced and customized campaigns, we do have a large community of certified partners who can assist in that customization for your business's specific needs. You can find that list here: https://marketplace.infusionsoft.com. If cost is a concern, we also have other product options that might be more suited to your needs, Keap Grow and Keap Pro, both at lower prices. We wish you luck in your business. CC Chett C. Director of Marketing Used the software for: 2+ years ### "Infusionsoft allows us to do things that no other all-in-one CRM/Marketing/Billing software can. " June 9, 2017 4.0 Pros it allows us to automate our marketing and internal processes with a user interface that doesn't required coding to customize. Cons The reporting, specifically marketing ROI and billing reports leaves a lot to be desired. It can be really difficult to get the information we need without having to use 3rd party software or developers. Review Source DB Denisse B. CEO Hospitality Used the software for: 2+ years ### "Awesome Product, Great Value! " October 3, 2016 4.0 Infusionsoft pays for it self time and time again. Although, there is an incredible learning curve - what follows after is just great! You can create systems and change them with just a few clicks. Powerful software that can transform any business. Highly satisfied with the abilities of the software. I wish I had more time to learn more. Pros Effectiviness Cons Platform is a bit outdated. Could improve ease of use. Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/)