# Page 23 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 23 - Reviews of Keap ## Showing most helpful reviews Showing 551-575 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC John C. National Sales Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Infusionsoft has transformed our company." September 18, 2017 5.0 Pros The ability to create a custom experience for each and every person in your data base. The ability to automate your follow ups. The reporting features. Cons Sometimes lack of functionality for our particular type of products. We often provide quotes which are not the best in infusionsoft. Review Source Response from Keap September 28, 2017 Hi John, Thank you for leaving a review. We're happy to hear our solution helps you create custom experiences for your contacts! I will share your feedback with the right teams here so we can create better experiences for our customers. Thank you! RH Robert H. Owner Real Estate Used the software for: 2+ years ### "Infusionsoft" January 29, 2019 5.0 I can create unlimited campaigns with unlimited functions. And, I feel like I have only scratched the surface. This is an excellent product that has incredible leverage potential. Pros It's a comprehensive powerhouse. Do not underestimate to level of application that is possible with Infusionsoft. Cons I'm not sure this is a "con." Probably an advantage. There is a serious learning curve. The trick and the value come from staying the course because in the end you will have a machine far superior to your competitors. Review Source Brent N. Digital Director Marketing and Advertising Used the software for: 6-12 months ### "Poor support" February 17, 2020 2.0 I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account. They insisted on a phone call to perform the cancellation, however I insisted on the cancellation proceeding and did not want to talk to their sales team. This has left a poor taste in my mouth, and would not recommend Keap. Pros The Keap mobile app, while not full-featured, is handy. Cons \- Clunky (every time I logged in, it would log me out then back in again) - Slow - Not suitable for Australian businesses (billing/accounting features are geared toward US users) - Frustrating customer service when attempting to cancel Review Source Response from Keap February 20, 2020 Hi Brent, We're sorry our software was not a good fit for your business. Your account manager has reached out to you multiple times, unable to get a hold of you. Can you please send me an email with your contact information so we can make sure we have the correct information on file to get you connected. You can contact me at paige.clark@keap.com -Paige Corp. Communications Specialist at Keap KI Kari I. Personal Trainer & Nutrition Coach Used the software for: 2+ years ### "Infusion can be a great software to communicate with customers and leads. " June 18, 2018 4.0 Customer retention and lead followup. Pros I really enjoyed it when MindBody and Infusion were integrated, however Infusion is a wonderful customer and lead management software. I enjoy the ease of use and how you can set up automatic emails to customers or leads based on many variables (date you acquired customer, birthday, special holidays, etc). Cons The initial setup of this software can be a little tedious. It takes time and effort, but once it is set up correctly it really is easy to use. Review Source Response from Keap June 20, 2018 Hi Kari, Thank you so much for taking the time to share your feedback with us! We appreciate your input and are happy to hear that you are liking the Infusionsoft platform! Cheers, Sarah, Advocacy Manager at Infusionsoft Eunice Merveille D. Assistante Computer & Network Security Used the software for: Less than 6 months ### "Logiciel d'organisation " October 24, 2023 5.0 Pros Keap vous aide dans l'organisation des différentes informations de vos clients et de vos tâches quotidiennes pour vous permettre de mieux gérer le temps Cons Toutes les entreprises n'ont pas accès au logiciel cause au tarif Review Source Response from Keap December 5, 2023 Hello Eunice, Glad to hear that Keap has helped you better manage your time to help with daily tasks and accessing customer information! Thank you for leaving us a review. Hagai S. CEO Used the software for: 6-12 months ### "i'm an entreprenuer for the last 6 years . i used a buch of software bu infusion fulfil my dream." March 28, 2018 5.0 easy to build my sales funnels and sale my service to other companies Pros easy to build funnels attach e-mails the crm option is great the support is amazing i chose infusion soft because their ability to help me build my and my costumers funnels it's easy to build and understand . the tag option and the timing on the email are also very beneficial for me . the intigration with zapier and other software are amazing and very helpful. Cons some people call it confusion soft but thats because they don't understand the value of all the fitchers Review Source Ayush P. Software engineer Computer Software Used the software for: I used a free trial ### "Best CRM Software " July 10, 2022 5.0 My overall experience is satisfactorilly and fabulous as it's CRM Software helps my business earn profit and saved a lot of time in managing a customer and data Pros Liked it's customer relationship management services Cons None of the cons i faced using this software Review Source Response from Keap July 28, 2022 Thank you! We're so glad you enjoyed the Keap free trial! SC Sonya C. Owner Financial Services Used the software for: I used a free trial ### "Keep high cost out of your phone line!" May 8, 2023 2.0 Would use again if I was pressed for time, but wouldn't use long term Pros It's very quick to get started. Easy as well. Cons The ads were a bit too much. And random calls at all times. Review Source Response from Keap May 18, 2023 Hello Sonya, We're sorry to hear that you felt you were over-contacted by us. Glad to hear that Keap was easy to set up and quick to get started. We wish you the best in your future endeavors! AV Atilla V. Vice President Media Production Used the software for: 2+ years ### "Limitless possibilities" February 6, 2018 5.0 Pros There are many different solutions brought under one roof in Infusionsoft: CRM, email, marketing automation, ecommerce, sales pipeline, affiliate center. Cons It may be a challenge to learn how to use it effectively, but Infusionsoft offers plenty of valuable training. Review Source Kevin W. Supply Chain Manager Retail Used the software for: Less than 6 months ### "Infusionsoft Rebranded is Just as Good as Before" September 30, 2022 5.0 Pros To be fair, my direct experience was when this software was still called Infusionsoft. That said, it doesn't look like they've gone downhill since then. Pros: Great all-in-one CRM solution. So much easier than the home-brewed option we used before. Automated functionality to help follow-up with customers. Cons Automatic reporting is great, but not perfect when trying to deep-dive at a macro level. Not a dealbreaker or anything, just FYI Review Source Response from Keap October 13, 2022 Hi Kevin, Thank you so much for taking the time to leave a review. I'm glad to hear that Keap's CRM and automation features have been effective for your businesses needs. VR Verified Reviewer Digital Content Specialist Hospital & Health Care Used the software for: 2+ years ### "For the most part, a great marketing tool. Lots of users and user-consultants so always an answer. " May 4, 2018 5.0 Pros Automating my email and sales efforts. I can run whole businesses on this thing. Just set it and go. Cons The learning curve is pretty steep. Because the possibilities are so great, a little bit of confusion comes with it. Review Source VR Verified Reviewer Business Manager Used the software for: ### "Not suited for a small business with existing CRM" November 20, 2014 2.0 Do not subscribe to this solution if you have an existing CRM and/or don’t have about 20 hours per week over four weeks to attend training and setup campaigns. They push their products to small businesses but I don’t see how a business owner can set up the product, take care of sales, and do the actual work. Don’t get me wrong this is probably a great solution for a mid-size small business that can have a full time resource dedicated to migrating data and setting up the application but not for a small 10 employee shop. Pros The people and trainers are great. The support is top of the line. Cons The product requires extensive setup so be ready to hire a resource to setup or be ready to dedicate a good bit of time over 90 days. Sales assured me they integrated with my CRM but once I signed up I discovered that none existed. Review Source Susan D. CIO (Chief Idea/Implentation Officer) Used the software for: 6-12 months ### "I had heard from several clients that told me Infusionsoft was hard to use... but I gave it a try" May 11, 2018 4.0 Pros Visual representation of process flows was good. After 2 months of training I was able to set up a fairly good system for my business. Cons The deal breaker was the invoicing. I could not figure out a way how to create invoices that would bill my clients by the hour (or more specifically for a fraction of an hour. The workarounds suggested by Infusionsoft support were untenable. After many hours and dollars invested I switched to another system. It was also about 6 times more expensive than the system I am using now (Podio) Review Source BG Bob G. Supervisor Retail Used the software for: 2+ years ### "I love Infusionsoft" August 16, 2019 4.0 I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties. Pros Easy to use. I can create Campaigns and email marketing Does a great job of segmenting customers Cons Search options are limited Onboarding costs are high Reason for choosing Keap The cost and ease of use helped me make my decision. Review Source VR Verified Reviewer General Manager Used the software for: 1-2 years ### "Infusionsoft is a great crm platform for small to large business" March 12, 2018 4.0 Pros infusionsoft is a great crm plaftorm and it has worked really well in our office to help keep track and manage our customer relations with our clients and their customer relations with theirs. Cons The learning curve of infusionsoft is a little more difficult to master with the campaigns and sequences and tag setup. It took our team a little bit of time to master it all. Review Source DB Denisse B. Owner Used the software for: 2+ years ### "Good. Could Improve. " April 14, 2018 4.0 Time Saving. Organization. Pros Infusionsoft is a time saver and awesome organizer. We use it to funnel our prospects and email market to them. Cons It has an intense learning curve. Lately it has been buggy and no explanations to the bugs other than temporary fixes. Review Source WM William M. V.P. Business Development Marketing and Advertising Used the software for: Less than 6 months ### "Outstanding Customer Service and Product Benefits" January 24, 2019 5.0 The overall experience with Infusionsoft has been outstanding! With their customer service to help with to build my marketing goals. It has been a pleasure to use their services. Their representatives have been excellent and polite when resolving my questions and issues. And they will find the answer for me if they dont have an immediate answer. Yes, I would recommend Infusionsoft services to anyone who wants to be successful with marketing and customer retention online. Pros The software is highly user friendly. The dashboard is fairly simple however it has complex, up to date capabilities. As I have used other CRM's Infusionsoft has taken this to a higher and better level. With template platforms that can perform with the best marketing strategies. My contacts are arranged and organized in an easy and userfriendly way so I may access efficiently. Cons Least? The software is fine for my level of marketing. I think my navigation through this software is a little challenging. However not so much for the tasks that I accomplish. Just like any software it takes a little time to get acclimated with it's capabilities. Because the software is up to date, it's hard to find all the benefits at once. Review Source ✷M ✷✷Gloria M. Owner Consumer Services Used the software for: 1-2 years ### "I couldn't run my business without Infusionsoft" May 17, 2019 5.0 I've been able to customize and automate my marketing in ways I never could before. I've been able to increase my revenues and decrease my costs. Pros I love the flexibility and functionality of Infusionsoft. There's nothing I can't do in my marketing with it. Cons Absolutely nothing - Infusionsoft is great. Review Source Response from Keap May 22, 2019 Hi Gloria, Thank you so much, that is so wonderful to hear! Thank you for taking the time to share your opinion on Capterra! Cheers, Sarah, Keap Advocacy Manager TM Tyson M. attorney Legal Services Used the software for: 2+ years ### "It Runs My Law Firm" September 18, 2017 5.0 I love the system, but the lack of storage is really a negative. Pros Automation. I can literally not work for a week because InfusionSoft is running everything the the office. Cons I don't like the limited file storage. It doesn't allow large enough files. I wish it would sync with Google Drive or some other cloud storage. Review Source Response from Keap September 19, 2017 Hi Tyson, Thank you for writing a review! I’ll share your comments about file storage with the right teams here so we can create a better experience for our customers. Thank you! RA Rodney A. President Media Production Used the software for: 1-2 years ### "Excellent Automation/Sales Process" October 9, 2017 5.0 Pros I like that it is flexible enough to handle all the unique aspects of our sales process. Particularly, automating follow up for our reps, notifying them of actions taken by their prospects/customers and easing delivery/creation of insertion orders (quotes). Cons We sell a service. I wish InfusionSoft would allow for custom data on orders. Right now, we have to break orders apart for reporting purposes. Review Source VR Verified Reviewer Marketing Operations Specialist Used the software for: 1-2 years ### "Robust CRM" March 13, 2018 5.0 Pros InfusionSoft has lots of features and functionality, and a pretty easy to use interface. The ability to both store contacts and use marketing automation all in one place is nearly standard now, but InfusionSoft does it very well Cons Like any other CRM, there is a slight learning curve with InfusionSoft. Requires some technical knowledge (HTML and CSS are helpful). Review Source AM Alexander M. CEO and Founder Used the software for: 2+ years ### " InfusionSoft is the most complete CRM to manage the Marketing and Sales of your business" March 1, 2018 5.0 Pros InfusionSoft is the most complete CRM to manage the Marketing and Sales of your business, the level of automation of the campaigns simply exceeds all the systems that I have used in the past. Among its advantages are - Campaign automation - Integration with third parties - Well documented API - Affiliate Management Cons Cons: - It is only in English, it limits the entry of people who do not know the language. - Long learning curve Review Source SB Sean B. Salesman Insurance Used the software for: Less than 6 months ### "Great marketing solution for internet based sales teams that need constant contact" August 1, 2019 5.0 The major benefit of this software is the ability to multitask where you could not before. While we are on the phone with a potential client, we may be missing a call from another client or not have the time to take on additional prospects. Infusionsoft takes care of this for us by helping us set appointments and prepping clients for our sales call. Pros Easy to use. We were able to have Infusionsoft set up so that we could communicate what we wanted to our clients and at what time. The interface is easy to use and understand - and shows us where we need to concentrate our efforts. We are able to engage potential clients even when we are not in the office. Cons There is a somewhat constant refreshing of the dashboard. It's not a major hindrance by any means, but it would be nice if that did operate in real-time. Review Source Response from Keap August 8, 2019 Sean, Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business! All the best, Paige, Social Media Specialist at Keap MW Melissa W. Patient Liaison Medical Practice Used the software for: 1-2 years ### "Infusionsoft Review" July 25, 2019 5.0 Infusionsoft has improved my follow up process immensely. It is very reliable and easy to use. Pros Infusionsoft is such a great way to store and track contacts. I love knowing that when I set a follow up, Infusionsoft will remind me. Cons I really have no complaints about Infusionsoft. It is a great tool in our office! Review Source Response from Keap August 29, 2019 Melissa, Thanks for sharing your review! We love hearing feedback like yours. All the best, Paige, Social Media Specialist at Keap Malee V. O. BRANDING | DESIGN | MARKETING Marketing and Advertising Used the software for: 1-2 years ### "Infusionsoft Fan" December 13, 2018 5.0 Pros I love creating campaigns in Infusionsoft. I also love the way the checkout pages integrate with the CRM so that my administrative communications with new clients are automated. Cons There was a bit of a learning curve to get started but it was well worth it. Review Source Response from Keap December 13, 2018 Hi Malee, We love hearing from fans! Thank you so much for the 10 stars! Cheers, Sarah, Advocacy Manager at Infusionsoft Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.