# Page 29 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Keap the right Email Marketing solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1297) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 29 - Reviews of Keap ## Showing most helpful reviews Showing 701-725 of 1297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Clayton C. Operations Manager Used the software for: 1-2 years ### "Good solution for email marketing and automated marketing." September 15, 2017 3.0 Pros Infusionsoft is powerful at its core. It has email marketing and automation, e-commerce, CRM, and so much more. Cons It's pricey nowadays and is very complex. Half the time your basic user needs training and has to pay consultants to really utilize it properly. Review Source Response from Keap September 19, 2017 Hi Clayton, We appreciate you leaving a review. I will share your feedback on pricing and complexity with the right teams here so we can create better experiences for our customers. Thank you! JR Jonathan R. CEO Management Consulting Used the software for: 2+ years ### "Infusionsoft rocks!" March 6, 2015 4.5 Pros You can do just about anything with Infusionsoft. I support online learning, follow up on sales leads, structure and streamline processes internally and externally. You name it, Infusionsoft can do it. Cons There is a significant ramp up period if you're just starting out with Infusionsoft, but the folks at Infusionsoft know about the ramp up challenge and walk with you as you learn how the product works and implement it to serve your business. Review Source VR Verified Reviewer Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for automatisation " August 2, 2019 5.0 Pros can automate my business. great to save time and keep the business growing Cons it is charged in usd and im in uk so exchange rat/tax is annoying but not an issue Review Source Response from Keap August 8, 2019 Thank you for your high marks! We are so glad you're able to use Keap to simplify your day-to-day in your business and provide the best service to your clients. All the best, Paige, Social Media Specialist at Keap CJ Cari J. COO Marketing and Advertising Used the software for: Less than 6 months ### "So far, a glorified database." October 5, 2016 3.0 We looked at many CRM software options and landed on Infusionsoft. It was much less pricey as SalesForce and had better reviews than the other options. Our business does not sell products online, but does need to keep an active client/prospect database and send email updates on a schedule. The sales portion of the software is disapointing. The ability to intuitively connect to email and calendars is limited at best. We were open to switching our software to a more compatible one, but we continue to get mixed advice from customer service on what to do. In addition, the reporting function is very basic and underwhelming. There is an additional widget you can purchase for more reporting functions, but at this point throwing more money at the software is not what we are willing to do. We will be testing out the marketing functionality in the coming months. So, even if Infusionsoft is okay in managing our email marketing from a price/value perspective it is a better fit for us then SalesForce. Pros Very friendly and responsive customer service. Cons The functionality is minimal and not overly interesting or user friendly. Review Source AA ALICIA A. PRESIDENT Consumer Services Used the software for: 2+ years ### "Like having 10 employees" March 27, 2018 5.0 Time saver. Pros Simple to use and understand. I love using the campaigns and broadcast. Having templates for my emails. Cons Wish I could have more time to use all that it can do. There is so much Infusion can offer and I wish I had more time to learn it all. Review Source JA JONATHAN A. Graphic designer Used the software for: 2+ years ### "good bang-for-your buck for a project management/commerce software" January 23, 2018 4.0 Pros used this software heavily at a high-turnover company. was simple enough to train incoming employees on. Cons not as robust as some other project management software. If not initially setup right (commerce section) can be hard to use/correct issues. Review Source RT Rick T. Founder Marketing and Advertising Used the software for: 6-12 months ### "Way better and easier than expected!" January 5, 2017 5.0 I hesitated with infusionsoft for years because of the term cycling "confusionsoft", so we started with HubSpot and MailChimp and other tools until we decided it was time for the upgrade. The kickstart program had me running in less than a month and fully functional and then infusionsoft university made me fully proficient. This company is dedicated to their users and their platform and it is an amazing tool that works when you work it. Absolutely love it. Pros The "if this, then that" capability and the fact that it's a visualization process, if you can think it up, you can build it. Cons The reporting I find could be better, but there are many integrations. Review Source VR Verified Reviewer Marketing Strategist Marketing and Advertising Used the software for: 6-12 months ### "They cannot support foreign scripts but sold it to us anyway." June 9, 2017 3.0 Pros Automated email software is great for long tail sales Infusion soft is very sophisticated Once you set it up you could leave it running for years Cons Expensive Difficult Poor customer service who just refused to even consider scheduling some future developments (for language scripts! Why exclude your B2C applications?) Really complicated interface inside Review Source KB Kate B. owner Management Consulting Used the software for: Less than 6 months ### "Snake Oil Salesman with a Glitchy Product" September 6, 2018 1.0 I would not recommend "investing" in this product. Pros I imagine that the metrics they use to help gauge the effectiveness of campaigns would have been helpful if there was actually any return on my investment. Cons Glitchy landing page software. Sub-par customer service. Requires a "university" to try to figure out how to make it work. Review Source Response from Keap September 10, 2018 Hi Kate, I am sorry to hear that you did not get your investment in Infusionsoft; however, in looking at your ticket history, it sounds like you decided to work with a consultant who did not wish to use Infusionsoft for campaigns, and this was over a year ago. Furthermore, we have ample onboarding services available for customers and the “university” is just a supplement to your training – which you declined. I am sorry you were unable to give Infusionsoft a try. Our customer service teams are typically applauded for providing stellar coaching services and, once users take a bit of time to learn the software, like any full-service platform, they are so happy with how easy it is to use. Regards, Sarah, Advocacy Manager at Infusionsoft KW Kevin W. Principal Pharmaceuticals Used the software for: Less than 6 months ### "I needed to go to the next level" August 8, 2019 5.0 I delivered my first lead capture with a download. I am about to do my second. I am saving my big effort until I can fine-tune my approach. Pros I am a novice and fumble my way through but I can make it. The software does not require that I know HTML. I like the drag and drop features. I know it will do what I want but I have to little time to really dig in. Cons Keap could use more videos demonstrating how other people use it. I could use ideas on how effective campaigns fit together. I feel like my dad with a 1980's VCR. It had more buttons for programming he did not know how to use. Review Source Response from Keap August 29, 2019 Kevin, Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business. All the best, Paige, Social Media Specialist at Keap KR Kevin R. Director Construction Used the software for: 1-2 years ### "Great CRM for use in a sales function" July 14, 2020 4.0 Good CRM for the price Pros Relatively easy to pick up and use, doesn't take a lot of training, but has more complex features that can be used. Cons The complex features take a reasonably high level of skill to implement Review Source CJ Cliff J. CEO Management Consulting Used the software for: 2+ years ### "Cutomer who became one of the world's top-rated consultants." February 26, 2015 4.0 Pros It's an all in one, appropriate for many kinds of businesses. It will never solve crappy strategy, sales or marketing practices or lame content. Cons Like anything that is "all in one," any single element is exposed to weakness in function such CRM, email, analytics, reporting, user-friendliness, support, real cost to implement, etc. Put Salesforce CRM to Infusionsoft CRM, by itself, there is no comparison. Suffice it to say however, that Infusionsoft CRM will get the job done for most customers. Unless they need heavy analytics or 500 seats, or killer reporting. You won't get that from Infusionsoft. You do get all in one. Review Source Ashfaque S. digital marketer Information Technology and Services Used the software for: Less than 6 months ### "I highly recommend Keap for small businesses looking to streamline their sales and marketing process" February 28, 2023 4.0 Pros The best feature of Keap is its robust reporting capabilities. The platform provides detailed reports on email performance, campaign success, and sales metrics, allowing me to track my marketing efforts' ROI and adjust my strategy accordingly. Cons No issues from my side yet, but i am eagerly waiting for new features Review Source Response from Keap March 16, 2023 Hello Ashfaque, Thank you for the glowing review! We're happy to hear that Keap has been a help to you and your business. Definitely be on the lookout for new features, we have some coming very soon. :) DC Dave C. Managing director ex Computer Software Used the software for: 1-2 years ### "Clunky & difficult - from a well qualified judge" January 30, 2019 3.0 I probably wasted 30-40 days trying to get this in order. I am a web developer, and I've built systems like this. If I cant sort it easily...well, good luck. I was trying to get it set for a team of 8. Pros It's marketing promise that it is versatile and covers a broad range of services, which had it been that easy would have been great Cons Over-the-top complexity. Clunky interface where a piece of information could be in any number of spots. Review Source TC Tara C. Director of Media Services Used the software for: 1-2 years ### "Infusionsoft is a great tool for SMBs looking to streamline their communications and leads" July 19, 2018 5.0 Pros I love the flexibility to create workflows based on a specific goals. Its important to be genuine in your correspondence and the ability to personalize the emails really helps our open rate. Cons Building out the workflows are a little clunky at first until you really understand the software. its definitely a learning curve and requires dedication to understand. Review Source Response from Keap July 23, 2018 Hi Tara, Thanks so much for the high marks and for sharing your experience on Capterra! Makes us all happy here at Infusionsoft to hear that our platform is working well to support your growth! Cheers, Sarah, Advocacy Manager CY Carlos Y. Founder Internet Used the software for: 2+ years ### "Keap review " December 19, 2022 5.0 Pros This software is very easy to use and allows you to send and edit emails. Email campaigns have great success rates with this software Cons No problem encountered in the use of this software I highly recommend Review Source Response from Keap January 12, 2023 Thank you for your review, Carlos! We are happy to hear that you are enjoying Keap! LJ Lynda J. Director - Business Owner - Hypnotherapist, NLP, Life Coach - Holistic Health Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Would not recommend" January 29, 2019 1.0 Pros I liked what they said it would do, and thought that it could work in business. The frustrating is the amount of time to set up Cons The lack of contact when you are at the other side of the world.. 16 times just to try and contact someone. The frustrating amount of time to set it up. That the database didn't upload properly so I adjusted the pricing to see if that would upload it. It didn't and it was a fault in the new software. That I created a landing page with the new software and when I sent it to myself it wouldn't send the new changes. (even when technical support helped me). I have lost all faith in this product. Some things work some things don't you need a full time job just to figure out how to operate it. Review Source Maurice D. Williams, M. Health, Wellness and Fitness Used the software for: ### "Infusionsoft Rocks!" May 14, 2014 5.0 Infusionsoft is a great client management system that allows you to engage your database on a very consistent basis. Although the product itself does take sometime to figure out, once you get it, the tools and systems are limitless. You can basically build whatever "campaign" you want. I'm looking forward to it allowing my personal training in Bethesda/Chevy Chase and Silver Spring, MD to be the absolute best in the Washington, DC metro area! Pros limitless campaigns customer support great, small business works with Net Profit Explosion Cons it's a learning curve type of thing w/ learning the system Review Source MO Mat O. Director Information Technology and Services Used the software for: 2+ years ### "After Spending More Than $20,000 on Infusionsoft I Moved to Drip" November 15, 2016 3.0 Over the last 3 years I personally purchased 2 Infusionsoft accounts and managed a third account. Despite 3 separate paid set-up consultations with Infusionsoft consultants it took me 3 years to learn Infusionsoft. In comparison when I cancelled my Infusionsoft subscriptions to move to Drip (which now saves me over $500 each month) I learned the entire platform within a few days and there was no set-up fee or consultation. Pros They had a good visual builder. Cons Customer support. Review Source BM Brian M. vp Education Management Used the software for: I used a free trial ### "Just ok, lots of interaction after decision not to buy" May 14, 2021 5.0 Did not buy because it was too hard to load our on going data Pros Great software and user interface. This was the #2 choice for us Cons Poor integrations, could not load the data on an ongoing basis as we wanted to. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Keap I did not, picked Agile Review Source VR Verified Reviewer IT Director Used the software for: ### "Not the best option in the world for the price..." May 10, 2018 3.0 Pros It does have a very feature rich platform. It does pretty much everything that the other platforms do and I have to say it does it pretty well. Cons The price is really what gets me here. I can get all the same features at a much better price from my current provider. I tested this one to see where it fell. I am sure if I was a huge corporation it might make more since with all their integration options but this just wasn't the right fit for our company. Review Source Doug N. Used the software for: ### "Really flexible and powerful CRM+++" December 7, 2016 4.0 Infusionsoft has done a great job of finding solutions for integration into all parts of our business. The tracking and reporting are powerful, and the depth of what the software can really do is only bound by your creativity. If there is a way, Infusionsoft probably has an answer Pros All inclusive marketing platform and CRM, and that is just the beginning. This program is robust and versatile. Cons It can be a bit expensive for a small business. While the size and capabilities of Infusionsoft can be an asset, it can be a bit intimidating for the newbie. Review Source KM Kevin M. Account Manager Used the software for: 2+ years ### "Great networking use" May 4, 2018 4.0 Pros I love using this software to get the same message to all of my clients. It is easy to use and customize Cons Sometimes I feel like things can be redundant while using this software. However, it is just part of the product Review Source ZL Zach L. CEO Used the software for: 1-2 years ### "Wow! I really like using Infusionsoft." June 7, 2017 5.0 I get automation, and so much more. Pros The biggest strength of Infusionsoft is their marketplace. I can find any addition to their software that I can think of. This makes them stand out. Review Source KS Kayla S. Marketing Coordinator Used the software for: 1-2 years ### "Infusion Soft" November 7, 2017 3.0 Overall a good service/product but Pardot seems to work better. Pros This product is beneficial for email marketing because the deliver ability is fairly solid, along with the customer service when we had a question about something functionally. Cons The one problem we had with infusion soft is that you cannot purchase lists and send them out. We must opt in the lists prior to sending them. Review Source Similar Products Featured