# Page 31 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Keap the right Email Marketing solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1297) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 31 - Reviews of Keap ## Showing most helpful reviews Showing 751-775 of 1297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BA Bri A. Freelancer Used the software for: 6-12 months ### "Not intuitive but worth learning!" February 8, 2018 5.0 Pros There are SO many features included and they integrate fairly seamlessly. Everything I needed in a CRM was included. Cons There's a big learning curve and it wasn't intuitive for me to figure out some of the features. The menu is a little confusing with it's terminology, but it's worth it to figure out. Review Source VR Verified Reviewer Branch Marketing Coordinator Financial Services Used the software for: Less than 6 months ### "Good job tracking tasks and information on my leads. Easy to navigate client information." June 20, 2018 3.0 I can monitor lead activity/tasks in an automated and centralized CRM. By having this CRM we are able to reach out leads easier, more efficient and it makes each sales cycle easier. I can also activate email campaigns easier and faster, and it offers multiple templates that I can choose from or customize on my own. Pros Easy to use but needs a bit of training at first, hard to navigate at first. Great for small businesses. I'm able to track tasks, and information on my contacts/leads easily. Basic email and lead generation needs. Cons The dashboards and reports need to have more customization options - they are very limited. The price is pretty hefty for the features it offers. Review Source JC Jenna C. Senior Marketing Coordinator Legal Services Used the software for: 1-2 years ### "Great for Automation and Tracking" February 22, 2017 5.0 I found it very helpful to build Automated sequences. When this is clicked, send this email, etc. I also found it very helpful that Infusionsoft created a unique ID for every single contact. This made it very easy to track contacts and update them when needed. It was especially helpful when mass updating 1,000+ contacts at a time. Pros Unique ID for every contact Email Templates Automated Marketing Campaigns Review Source VR Verified Reviewer Digital Optimization Developer Automotive Used the software for: Less than 6 months ### "A step-up from a more basic CRM platform" December 21, 2018 4.0 Pros Easy to use and enough features to make it worthwhile for a small business who needs a little bit more than a typical CRM platform. Excellent follow-up sequence e-mail capabilities. Cons Not as many extensions and integrations as the larger CRM platforms. Review Source JA James A. President E-Learning Used the software for: 6-12 months ### "Fantastic for email automation, CRM" August 23, 2018 5.0 Pros The on-boarding process is fantastic; they've gone above and beyond to make sure that their new members are adequately prepared to use their service from the get-go. The software is flexible to meet your needs, but intuitive enough to not need years of programming experience to get things dialed in. Their email builder and landing page builder are fantastic and easy to use as well. Cons Sometimes it takes a little while to find what you need in the menus, or it looks different since you were last there if it's been a while, but that's just how it goes with a responsive company that's making updates and upgrades all the time. Review Source JC John C. President Marketing and Advertising Used the software for: Less than 6 months ### "Unleashed potential" November 11, 2017 5.0 Its a huge improvement on where we were and I can see the road to where we will be and there is a lot to learn to get to the end point. But Infusionsoft is already helping in the office. I have recommended it to a couple of companies already and one has had a demo. I plan on becoming a partner soon. Pros The campaign builder now that I am understanding it more is huge. The ability to create little robots to do take the time wasting procedures away an from your everyday routine is unmeasurable at this point. The tags are incredibly helpful. Once you are able to get in there and start playing with the new toys you can see whats possible. Cons not being able to email from a contact record, not having all communication with contacts tracked, invoicing is cumbersome, chatting with employees and having to utilize a number of 3rd party softwares to finish off the picture of a complete package. Review Source DM Doug M. Independent Consultant Computer Software Used the software for: 1-2 years ### "Top-notch campaign builder, the rest can be a bit scattered" November 3, 2016 4.0 InfusionSoft is known for its friendly and logical campaign builder which is like dragging and dropping elements then connecting arrows to make logical sequences with if/then flows. Tagging and filling fields can add some more complexity but someone with a good grasp of InfusionSoft who has received training can do a lot. Once a development team connects all website elements to IS, a marketer can run IS on their own which is great. InfusionSoft also has elements that make it great for ecommerce. Pros Slightly less expensive than industry leaders for marketing automation. Cons CRM is lacking. Though it claims to have a CRM and it does its job, there are better CRMs available so you may consider seeking a better solution and connecting it with InfusionSoft using its API or Zapier. Review Source CT Cindy T. Controller Management Consulting Used the software for: Less than 6 months ### "Infusionsoft allows us to manage our customer relations more easily" April 28, 2017 4.0 Pros Infusionsoft allows us to see who has been to our websites and to follow up with them with personalized content. Also, setting up email campaigns in-house is easy. In addition, there are various campaign templates to get started. Cons When using E-commerce to process event registrations, it can not process multiple registrations from the same organization. Also, it doesn't have the option to set the length of space on the payment forms so that it can only take abbreviations on Provinces to meet our merchant account requirements. The forms provided don't have a lot of options to customize them. Review Source Response from Keap May 5, 2017 Olivia – I am sorry your experience with us has been so poor. It is certainly not what we want for you or expects from our company. I would love the opportunity to rectify this and get you in touch with the ADP resources who can help you. Please reach out. Lori.wilmot@adp.com DG Durva G. Owner Used the software for: 6-12 months ### "I think Infusion Soft has been one of the best decisions I have made for my business." September 19, 2017 5.0 Love the support they provide along the way. Pros The fact that it automates everything in the business and the entire business process saves me alot of time and money in hiring marketing teams etc. Cons It is complicated like a piece of software but the support makes it easy. Review Source Response from Keap September 19, 2017 Hi Durva, Thank you for leaving a review. We're happy to hear you've been able to save time and money using the software. If you need any additional help from our support team, please do not hesitate reach out help.infusionsoft.com/contact-us. Thank you! Thank you! BN Brett N. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "I've had a lot of help learning to use the software but once you do that, you'll love it. " March 19, 2018 5.0 The ability to create systems for others in the Fitness Industry. Pros Everything in one place, no need for multiple programs. The landing pages are good and the support and development team are quick to supply demonstrations and fixes to issues that pop up from time to time. Cons It is difficult to learn and expensive. Ultimately I'll end up spending learning &developing systems for myself and other gyms to use. It'll be worth it in the end but it's a large commitment at the start. Review Source BF Becky F. Administrative Assistant Used the software for: 1-2 years ### "Awesome!" February 15, 2018 5.0 Pros i love the support i get from everyone. And i love how automated it is making everything for our firm. Making my job so much easier. Cons there is SO much you can do. does get a little overwhelming. When i first started using it I definitely felt lost but the more i use it, the more comfortable i get with it. Review Source MC Michel C. VP of Marketing Management Consulting Used the software for: 1-2 years ### "Excellent App" July 2, 2018 5.0 Pls try to integrate the calendar into the system Pros Infusionsoft has an easy to use interface- navigation is simple- that makes it easy to use and to train others Cons Calendar does not display on mobile version of app- this makes it impossible for me to track my calendar without logging into my computer. Review Source Casey B. Account Manager Construction Used the software for: Less than 6 months ### "Easy to use" October 29, 2019 5.0 Pros I love that there are not a million different places to go to find stuff. I have found it a lot easier to learn that Salesforce Cons Sometimes I feel like the interface is still stuck in the past. It could use a face lift. Review Source CT Cesar T. Creative Acquisitions Real Estate Used the software for: 1-2 years ### "A must have software for any seriouse real estate investor!" June 10, 2017 5.0 I can't imagine changing crm's in the next 5 years. Pros Functionality and ease of use. The options you have for the follow up is alone to convince any person that is serious about his craft to change and use on a daily basis. Click and command a variety of options from automatic emails to mass text messaging. Review Source RS Randy S. President / Owner Printing Used the software for: Less than 6 months ### "Thank you Keap!" May 17, 2019 5.0 Keap has been great to get my new business up and running quickly, while reducing the stress of dropping balls in terms of customer follow up and follow through. Pros Keap has been great to get my new business up and running quickly, while reducing the stress of dropping balls in terms of customer follow up and follow through. Most used and appreciated features are simple data loading, reminders for me and / or my customers and email campaigns that I control completely. Cons I have no concerns after my first 5 months. Review Source Response from Keap May 20, 2019 Hi Randy, Thank you so much! This is awesome feedback to hear. So glad that Keap is helping you deliver great service! Cheers, Sarah, Keap Advocacy Manager MG Madeleine G. Marketing Events Services Used the software for: 2+ years ### "Easy to use, always helpful" November 12, 2018 4.0 Pros Simple Great customer support when there's an issue Integrates well with other software Cons Design is less flexible than some other platforms Review Source JA Josh A. Digital marketer Marketing and Advertising Used the software for: 2+ years ### "Good but Overkill for Many" February 1, 2019 4.0 Pros InfusionSoft is packed with powerful features. It's one of the few email clients that truly acts as a CRM as well. Cons The software is complicated and packed with features that a lot of marketers don't need. This means you're paying for features you don't need (which can get expensive quickly). Review Source VR Verified Reviewer Resilience and Performance Coach Management Consulting Used the software for: Less than 6 months ### "Great CRM" January 4, 2019 5.0 Pros Very well thought through. Excellent support. Cons Quite a steep learning curve, but there are good training resources. You have to pay extra to do their training course, but there are other training courses available. Review Source TC Tina C. Manager Digital Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Scalable software that proves ROI at every stage of Implementation" January 25, 2017 4.0 This software is one of the easiest to implement and use. The phone support is great. Every representative I spoke to was knowledgeable and eager to assist with my issue. I don't feel like I am "nickel and dimed" for every discovered need and solution. The reporting is excellent as well! Pros Under-resourced teams, time and money are all too common in today's marketplace. This software allows for integrated online marketing, using ONE system. We use it for campaign reporting, to measure what is working and what is not working by source/channel, and deploy email campaigns. Measuring campaign interactions and sharing an activity with sales through text SMS, Outlook 2016 and Survey Monkey enables the sales team to act fast and have better more informed sales conversations. Cons I wish more integrations were out of the box, and not just custom APIs. Review Source AT Alex T. Lead Web Developer Marketing and Advertising Used the software for: 6-12 months ### "Once everything is setup, it is very helpful" February 28, 2018 5.0 Infusionsoft simplies our lives by keeping track of everything for us. It saves time, money, and headaches. Pros We mostly use this software for campaigns and tracking leads. It does that really well and after spending some time getting to know how everything works, it is powerful and makes the conversion process a lot smoother. Cons The software can be a little overwhelming at times if you aren't sure exactly what you're trying to do and just looking through everything. Luckily the software is pretty well documented, support is great, and finding out how to do what you want isn't too difficult when using a Google search. Review Source AR Aleesha R. Customer Experience Real Estate Used the software for: 1-2 years ### "Easy CRM System " December 19, 2017 4.0 Pros Ease of use. Very organized. We hold so much data and rarely do we have any glitches in the system. Cons Email's have the tendency to go to spam. Somethings the search function does not work properly. I have had payments go through in Infusionsoft but decline with my financial institution. Review Source LB Larry B. Realtor Real Estate Used the software for: 6-12 months ### "Excellent for building extensive drip campaigns" January 2, 2019 5.0 Great software package for marketing and contact management Pros Ease of integration with social media in regards to importing new contacts into a contacts database. Cons There is a learning curve for building campaigns, as the software has lots of features available to use Review Source VR Verified Reviewer CEO Design Used the software for: 6-12 months ### "InfusionSoft - Too Complex Too Pricey" May 1, 2019 4.0 Tried to use this with a previous business and it ended up costing way more than it was worth. Would not recommend. Pros I loved the amount of features it had available as a CRM. Cons I felt like most of the features were too complex to use and overall the process never felt natural. Review Source AS Alan S. CEO Computer Software Used the software for: 1-2 years ### "Helps managing contacts and their projects" February 28, 2018 4.0 Pros Adding new leads and contacts is quick with Infusionsoft. It helps us managing the leads projects with the right contact person in the application. Cons Infusionsoft has the right statistics for the sales team members. They can see how many projects they are working with any specific lead. Review Source VR Verified Reviewer Business Owner and Social Media Marketer Used the software for: 2+ years ### "used this software for a virtual class" May 22, 2018 3.0 None Pros Honestly, it wasn't horrible, but there was nothing actually GOOD about it. I guess it was generally functional. Cons The interface was ugly and non intuitive, and it was hard to use, impractical, hard to find things, poorly executed and organized Review Source Similar Products Featured