# Page 33 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Keap the right Email Marketing solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1297) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 33 - Reviews of Keap ## Showing most helpful reviews Showing 801-825 of 1297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Cam G. CEO Used the software for: Less than 6 months ### "This is why I'm not working with them in the future." February 8, 2019 2.0 I'd advise staying away from this company and sticking to Activecampaign and whichever landing page builder you have. I was working to transfer from activecampaign and thrive themes to infusionsoft. Seemed like a great idea, until the transfer started to take place. We ended up not using or building anything with the software and continued to pay the bill. Once I advised them to cancel it, they said they would wave the fees and reteach my marketing team to get them going. (This never happened) I then recieve a statement in my email explaining that they would be sending the fee to a collections agency. I followed up with a phone call to again cancel the services, and they now claim that the cancelation cannot be made internal that I must reach out to my account manager... I'd advise staying away from this company. Pros Systematic process is great, how the follow works is great also. Easy to use. API's with most everything. Cons External client solutions. Impossible to cancel. Keap will not cancel you without you speaking directly to your affiliate account manager. People don't follow through with what they say. Review Source LH Luke H. MD Education Management Used the software for: 2+ years ### "Poor" June 5, 2019 1.0 I am leaving for another company for a reason. Ok when your a 1 off person, but not to run a real business. Lack of communication between staff. Pros Cost and chat support are decent, its quick and easy to use - not good though for a company of any size Cons Functionality, phone support and email compliance are beyond useless. Reporting is poor. Review Source VR Verified Reviewer Wizard Behind the Curtain, CEO Used the software for: 2+ years ### "Amazing power but way too pricey" July 10, 2018 5.0 Pros I love that Infusionsoft offers amazing flexibility in customization for a campaign while making it fairly simple to set up and manage with the flowcharts. Cons Infusionsoft is WAY TOO PRICEY for what it does, totally not worth the money in my opinion. It should cost about 90% less. Review Source JS Jordan S. Sales and Marketing Coordinator Logistics and Supply Chain Used the software for: Less than 6 months ### "Infusionsoft is the absolute BEST CRM database that is out there!" October 26, 2016 5.0 Hands down Infusionsoft is the absolute BEST CRM database that is out there! They have everything that someone could need to run a small business weather you are just starting out or you are doing tons of things all at once and needing a lot more hands and lot more free time infusionsoft is there. They help with store front, customers, emails, schedules, invoicing and the list just keeps going. Pros They have anything and everything that you need to run your small business all in one place. Cons Somethings take a little bit of time to catch on to BUT there are tons of people there helping you learn and walking you through anything you need. Review Source NG Nicholas G. Managing Editor Used the software for: 2+ years ### "We've made it work, but I think we could have done better." February 8, 2018 3.0 Pros For a smaller company, infusionsoft does mostly meet our needs and is fairly easy to use for the entire staff, even those without a lot of technical know how. Cons Ease of use often comes with some limitations. Infusionsoft prides itself on its easy to use interfaces, but those interfaces also mean that you often get stuck with what you've got; modifications or customizations, sometimes even just small tweaks are not options. Review Source Omondi P. Associate Programs Coordinator Research Used the software for: Less than 6 months ### "Excellent Marketing Software" December 16, 2018 5.0 The software will only be useful if the user takes the training system seriously or writes them down so that they can always refer to them as guidelines. Pros The support is great, especially when orienting new clients on how to use the software. Offers almost every marketing tool on one page such as email marketing, and CRM among other automated services. Cons The software should be updated to include other tools such as Google calendars, or any other scheduling systems that can be used for the sake of reminding the user about an event. Review Source PW Peter W. Salesperson Real Estate Used the software for: Less than 6 months ### "Simply Brilliant and Full of Potential" August 9, 2019 5.0 The team at Keap are simply brilliant - I cant think of another service I have used where the support as been this exceptional Pros The software is easy to get to grips with and the more I use it , the possibilities I find for it to used. Cons I'm sorry, I'll have to get back to you on that - I like it all so far and it keeps improving. Reason for choosing Keap Keap has what I need and again the service I received before I purchased sold me. Review Source Response from Keap August 29, 2019 Peter, Thank you so much for the high marks and your valuable feedback! So glad to hear Keap is helping you in your business. All the best, Paige, Social Media Specialist at Keap HM Hal M. Marketing Used the software for: 6-12 months ### "I use Infusionsoft for marketing" February 16, 2018 5.0 Pros The availability of information about contacts. The ability to modify saved searches on the fly is great Cons The inability to search for missing values such as contacts without Zip Codes. Also the fact the tool pulls addresses in different places when they contact displays. I have sent letters out with no address because what was displayed and what was exported were not the same Review Source JU Jahswill U. Digital marketer Retail Used the software for: 6-12 months ### "Functional software!!! " July 25, 2018 3.0 Overall, its a great software Pros It helps me stay organized. The interface is simple and easy to navigate and use once you get around to it. I found it a bit challenging at first but its worth it in the end. Cons I mostly make use if my phone for business and the mobile version of it is not so great as some features are missing. Also I found it a bit pricey for an small business like mine Review Source B(N Bharath (BEN) N. Digital Marketing & Communications Manager | Auckland Body Corp | Bayleys Real Estate Used the software for: 1-2 years ### "Very easy to use" November 2, 2018 5.0 Pros Easy Automation Very good chat box and support Great dashboard, you can change as per user Data analysis tool Can store information upto 20k Suitable for medium to large scale company Cons After 20k you need to subscribe Some time hard to get required results No customer support in NZ Software update common and you may need training Expensive Staff training Review Source PJ Parham J. Attorney Law Practice Used the software for: 6-12 months ### "Amazing product " September 18, 2023 5.0 Pros Use them for email marketing and crm. It’s easy to use and has helped me organized Cons Pricing could be more affordable for access by more Review Source Response from Keap October 5, 2023 Hello Parham, Thank you for calling out that Keap is an amazing product! We appreciate the review. CL Catherine L. CEO Marketing and Advertising Used the software for: 2+ years ### "Ultimate way to automate my sales" April 24, 2018 5.0 Increased sales Pros Love being able to segment my list so easily, which makes the marketing way more effective at converting leads into customers and repeat buyers. Also love having just one list rather than multiple lists like other ESPs. Cons I find the price point to be expensive when converted into Australian dollars. Also the apps required to integrate it with eCommerce platforms adds a lot to the overall costs. Review Source VR Verified Reviewer President Internet Used the software for: Less than 6 months ### "I think I started during a transition. I'm not terribly impressed. " July 24, 2018 3.0 I found a lot of ideas for generating leads and engaging current customers. The customer service (setup) was good. I liked the person who helped me. Pros The lead generation and customer engagement features are very nice. The program has built-in ideas and suggestions for various industries. I found this to be inspiring. Cons I think I started during a transition because the functionality was intermittent. The CRM aspect of the software didn't have much functionality at all and it didn't connect very easily to my Gmail. Review Source David S. President Marketing and Advertising Used the software for: Less than 6 months ### "Very sophisticated CRM package, used for consumer marketing " June 12, 2015 4.0 We selected Infusionsoft after looking at various options. One of the deciding factors was the Perry Marshal, who we also work with, recommended it. So far its has been a big asset, and quickly has become a vital part of our marketing systems. Pros Its very powerful, flexible, and helps you with processes. It allows for various tracking of actions of customer interaction, and very strong email marketing support, which for us was another deciding factor. Cons It has a learning curve and takes some effort to become proficient in setting up emails and flows. Not easy to jump into. Review Source RS Randi S. Owner/Chiropractor Used the software for: 2+ years ### "Infusionsoft is excellent for a small business' needs." March 12, 2018 5.0 Pros What I like most about this software from having used it for years is how easy it is to use all of its features and functions. Cons What I like least about this software is its customer support is sometimes not available/the most helpful when need be. Review Source Brian Møller J. CEO & Mind trainer Professional Training & Coaching Used the software for: Less than 6 months ### "Set it up, test it through and launch your awesome sauce." April 7, 2019 5.0 It helps me to engage my audience on autopilot and launch my campaigns to keep creating great results for my clients. As well to increase the number of participants. Pros I like the automated funnels running like a charm. The advanced features to run a successful campaign is right at my fingertips. It can be complicated, but their way to work with it helps to keep organized. Cons It takes a bit of practice to work with the features in the software and understand the logic behind the functions. A short month to be exact. Review Source JL JD L. PRESIDENT & CEO/PARTNER Used the software for: Less than 6 months ### "great tech support, add ons can get costly ." March 31, 2018 5.0 It breaks down entire operations into categories that become manageable to operate. Allows staff to track the performance of agents Pros Easy to use, training modules are fantastic, live chat, help desk, report breakdown on every aspect of operations. When you want to make an upgrade it is instant change time Cons Constantly having to buy more and more add-ons to get the CRM platform running properly. The holiday special that lured me in had the bare applications then I had to purchase some of the most basic stuff like pipelines and sales reports Review Source Anthony G. Data Analytics Manager Hospital & Health Care Used the software for: 6-12 months ### "The Small Business Marketing App!" March 28, 2018 5.0 Pros This is the marketing tool that you need for your small business. It is priced right for that space and has the right tools that we need to succeed. Sure, you can get more functionality elsewhere, but the small business world really doesn't need it. Also, the mobile app is a must have. Cons It does take a little time to get up to speed. In addition, the training videos seem to be a version or two behind where the software is now. Make sure to get training before you sign! Review Source NW Neil W. Business Owner Management Consulting Used the software for: 6-12 months ### "Everything my busy brain was looking for" November 25, 2017 5.0 A business changing tool. A definite recommendation from me. Worth every penny and steadily, as I develop it, it becomes more and more valuable. Pros Systematic, simple, time-saving, business generating right from the start and extremely well supported Cons Initial investment to get it up and running fast - though this is incredibly well supported to make sure you get maximum value immediately Review Source LS Lisa S. Marketing Coordinator Construction Used the software for: 6-12 months ### "Great Marketing Software " July 14, 2017 5.0 Pros The help options such as chat, phone support and lots of Youtube videos. They had good training for start up and seem to have a vast network of contractors for custom or specialty applications. Cons It's not intuitive to use. I will be attending the seminar in Chandler because I need to ask questions and better understand what I can do with the software. Review Source MD Matt D. IT Director Computer Software Used the software for: 2+ years ### "Contacts and Prospects management works best" August 30, 2016 4.0 Pros With Infusionsoft CRM, managing your contacts and prospects is super easy. Infusionsoft CRM can connect with Gmail interface to directly store the contact emails. The contact details can be searched easily within the CRM. The data can be exported to CSV and PDF format with a single click. Cons I would like to get single sign-on with facebook login to Infusionsoft CRM. It will help me keeping a single login to a number of systems. Review Source SA Stuart A. Sales Utilities Used the software for: Less than 6 months ### "User friendly" October 10, 2016 4.0 It is very user-friendly and the customer service is excellent. The chat tool is very useful. We decided to go with InfusionSoft because they gave good amount of training and personalization of the dashboard and forms. The choices are sufficient without being overwhelming and the interface is easy to look at and use, Our my team will definitely adopt it Pros Infusionsoft is a robust system that can do almost anything you can think of. Not only is it easy to import data, segment your audiences and send targeted, automated communications, it allows you to track your process. Cons You can not integrate CRM into google calendar or push reminders to phone. It is a closed universe and it should be much more plug and play. Also the mobile app version of the software is no good at all. Review Source KK Kitti K. Client Relationship Director Management Consulting Used the software for: Less than 6 months ### "Best Software for Businesses" October 26, 2016 5.0 Super practical, many in one software. The pricing is perfect. You can manage your CRM, marketing and sales and even your e-commerce on one platform. There are fantastic integrations available also, which can help you make this extremely flexible system more specific to your industry. Your options are almost unlimited. Birthday emails, letters, fulfilment tasks. Even you can automate your coffee ordering. How fun is that? :) Pros One software to solve the automation for your CRM, sales, marketing, e-commerce, referral. I love it! Saves plenty of time and money! I can hire people who don't have to spend the majority of their time on administrative tasks. It fixes follow-ups also. Cons It might take some time to pick up the system, but then it's really straight forward. Just takes time. Review Source Al G. CEO Information Technology and Services Used the software for: 1-2 years ### "null" January 19, 2016 5.0 Review Source Tim A. Managing Director Real Estate Used the software for: 1-2 years ### "null" December 18, 2016 4.0 Review Source Similar Products Featured