# Page 36 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is Keap the right Email Marketing solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1297) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 36 - Reviews of Keap ## Showing most helpful reviews Showing 876-900 of 1297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EB Eli B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Keap is a great CRM" December 8, 2022 5.0 Pros CRM capabilities are amazing being able to organize all of your customers, warm leads, and cold list is a single dashboard is super powerful. Cons The user interface is very complex which means there is a large learning curve if you are not familiar with the software. Review Source Stacey A. Business Advisor & 90 Day Year Master Certified Partner Coach Used the software for: Less than 6 months ### "If you want the Oshkosh this is it!" June 27, 2018 5.0 Pros There is really nothing that Infusionsoft can't do. Not only is it a fully customizable CRM, but it will handle JV and Affilaite relationships, payment process, commissions, email marketing sequences etc. It does it all. It is the beast. Cons But...because it is the beast, not everyone can or should use it. It is certainly not user friendly and really takes someone well trained and of expert level to fully leverage the tool Review Source PS Prabhdeep S. Software Engineer Computer Software Used the software for: 6-12 months ### "Great platform for users." December 10, 2017 5.0 Pros Infusionsoft's automation possibilities are amazing. It goes way past simple platforms like aweber, mailchimp, constant contact and even activecampaign. You can take a contact all the way from option forms to fully tagged and segmented marketing campaigns and finish the job with an order form waiting for their credit card all in one piece of software for a reasonable cost. Cons I don't like how I have to change my password every90 days. however, I totally understand that. I wish it worked better on Safari as well (the email campaign feature). I cannot create the emails in Safari, but I can do so on Google Chrome. Review Source JL Jaclyn L. Marketing Marketing and Advertising Used the software for: 6-12 months ### "Fine for smaller companies with not a lot of clients" March 7, 2021 3.0 Infusionsoft is user friendly but the features are lacking. Its ok for companies with not a lot of clients to keep track of, but as your business grows you will outgrow infusionsoft. Pros Infusionsoft is pretty user friendly. I liked the customizable dashboard and home screen. Has good app integrations. Cons Lack of features and not good for large quantities of data/client management. We had to switch to a different program Review Source Response from Keap April 12, 2021 Hi Jaclyn. Thank you for your feedback. Please let us know what we can do to make your experience 5 stars. VR Verified Reviewer Director of Marketing Used the software for: Less than 6 months ### "Most unintuitive marketing tool I've ever used" February 6, 2018 2.0 It helped us get started with marketing automation but quickly met its capabilities limits. Pros It's cheap for the number of contacts that you get within your plan. It has a decent workflows tool. Cons The user experience is horrible. You can't find anything you need in the place that you think it should be. It's lacking basic tools that its competitors have (social, etc.) and reporting is a pain in the ass. Review Source RT Raewyn T. Manager Used the software for: 1-2 years ### "Solid CRM with great features" June 15, 2018 4.0 Pros Infusionsoft has a great range of features for any small to medium sized business, it can grow with your needs. Especially good for email marketing. Cons It can feel like a complicated tool to use sometimes with a User Interface that isn't as friendly as you'd hope. Review Source WA William A. Marketing Manger Marketing and Advertising Used the software for: 6-12 months ### "We really love Infusion team and management support " October 19, 2017 1.0 The management and team create Value to customers.The analytic report filters of each contacts help you to determine which customers are potential to develop more relation. Pros The product is a powerful tools to communicate with customers, the easy navigation can help you to mange and use it properly. Review Source SP Shane P. CEO Used the software for: 2+ years ### "Is a major factor in me Scaling Up my business. Couldn't do it with out Infusionsoft" March 18, 2018 5.0 Pros Ability to sell stuff to clients with out seeing them. Allows me to nurture my clients for cross-sales, upsaless and resells. Cons Intimidating at first. But not your fault. A user really had to roll up their sleeves and dive in. That said, your customer service chat line had really been a godsend. Review Source bW bruce W. owner Insurance Used the software for: 6-12 months ### "conceptually strong product" August 8, 2017 4.0 Pros very innovative and once someone is learned on the system, can be very dynamic to use.......the flow chart programming is ingenious Cons unfortunately, we arent that 'learned' and struggle with the overall use of the system - we were never formally trained and kept getting 'upsold' for more services, but was being sent to a 3rd party. so not really sure what training infusionsoft actually provides....we spent thousands and thousands of dollars and never got any formal training. Review Source Response from Keap August 14, 2017 Hi Bruce, I’m sorry to hear about your experience learning the software. I shared your review with the right teams here and they have reached out to you directly to make sure you’re taken care of. Thank you! GW George W. Management Consulting Used the software for: ### "Excellent Product; Excellent Service" May 23, 2014 5.0 Pros I needed immediate implementation of a CRM, and from the time I first received a call from InfusionSoft through the present, I have found them to be extremely responsive to my needs. I have four divisions within my small organization, and I needed a CRM that would be easy to understand, apply to all of the divisions, and allow me to be up and running in a few days; InfusionSoft provided this. Additionally, the head of one of the divisions needed something where she could manage her people primarily from her phone (I have a person inputting and keeping track of the information on the people in that division) and would allow her to email, call, or whatever with simplicity; InfusionSoft provides for this. Cons I may be too new to it, but at this time I haven't found anything I like least. Review Source TR Tamra R. Director of Sales Education Management Used the software for: 6-12 months ### "Great Potential but not intuitive" November 9, 2016 3.0 I am a huge believer in automated marketing and high hopes for Infusionsoft but after 10 months of use, I just can't seem to figure out the simplest things. Reporting is difficult so I have to call support for everything. We give up and are switching to Hubspot! Pros It could have been great. Cons Difficult to figure out. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "So much pain in understanding the core of this software!" May 9, 2018 3.0 Pros I was searching for professional CRM, Email Marketing platform which will enable me to make my job done more faster and at scale. I was impressed by the features Infusionsoft has and advertise! Till today I cannot get my job done with Infusionsoft because it is so complicated even to install an application at this software! Cons The user interface is complicated. It is not intuitive and i have to invest additional time to read manuals. There are unusual things to do like installing internal apps and connect them with the core software to work. Additionally, I need to configure all of this internal application in order to work! This is insane! On top of this Infusionsoft is the most expensive software for online marketing on the market today! Review Source VR Verified Reviewer Cheif Product Officer / Senior UX Designer Used the software for: 6-12 months ### "Finally, a CRM that everyone can use" February 3, 2018 4.0 It helped to automate our onboarding sales process. Pros Infusionsoft has made it really easy to use their software. When you build campaigns, there is a very user-friendly campaign builder that lets you drag and drop and trigger all kinds of automation. Cons As with any software, there is a bit of a learning curve, but they make getting support easy. Overall a great product. Review Source sG sarah G. Director Used the software for: 6-12 months ### "Why pay a month when mailchimp does the same thing for free? More fool me" April 14, 2017 2.0 The cost of infusionsoft is what annoys me the most, my own naive fault, if I'd known about all these other email marketing software, I would of thought twice. But stupid me, dazzled by all the facts and figures that were splurted at me by the sales guy, I went ahead and paid the astronomical "kickstart" fee, to the tune of (if I remember correctly) well over £ and on top of that you get to pay them £ a month for basically nothing. The system is so overly complex, I just want to send a fricking email to loads of people at the same time, this is one of those business costs I'll definitely be canceling, after I'm out of my 12 month long contract. Oh, and that's another thing "12 month contract". Don't sign up to anything with a contract, there's always another option. Cons The costs and contract term Review Source TB Tifany B. General Manager & Chief Strategy Officer Hospitality Used the software for: 6-12 months ### "Love InfusionSoft. It has really changed the way we do business" April 5, 2018 5.0 Pros Easy to use, high level functionality, and the many free or cost efficient integrations with other applications. Cons Nothing. I would recommend this system to anyone looking to manage their customer database, leads, and marketing automation. Review Source VR Verified Reviewer Junior Developer Used the software for: Less than 6 months ### "Regular use for contact forms through WordPress" May 10, 2018 4.0 Simple tracking of contact forms that are submitted through the WordPress website Pros For me it has always been easy to use, I get tags easily and I place them in the WordPress contact form and then I never have to worry about it. Cons I can only use one Infusionsoft account on a website, so it makes it difficult to keep track of the numerous different clients who I need to track Review Source CW Chris W. Sales Manager Used the software for: 1-2 years ### "Good software, but takes awhile to learn" February 26, 2018 4.0 Pros Many options for customized campaign creation. Customer support is very helpful. Provides quick response to my questions. Over time you will see how in-depth this software is to meet your needs. Cons Cost is a little high. Sharp learning curve. Customer support tries their best to help, but sometimes they seemed stumped. With so many features it can't be learned overnight. With time and patience you can progress and see the great benefits this software has to offer. Review Source VR Verified Reviewer Graphic Designer Financial Services Used the software for: Less than 6 months ### "Automate, automate, automate!" May 17, 2018 5.0 Pros Great software to generate marketing leads. We are able to implement drip campaigns based on the interaction on the client. I like how I am able to see the entire map of each campaign and all the moving parts. Cons I think that the user interface could use a facelift. Would like to see some simple upgrades on the design soon. Overall, it is a solid CRM. Review Source AS Andrea S. Owner Used the software for: ### "The Future is Bright With an Automation Tool Like Infusionsoft!" December 18, 2013 5.0 Infusionsoft helps Small Business owners automate and personalize their email communication to customers and prospects. I didn't even hesitate when I signed up over a year ago. I just started to use the HOT LEADS function (a tip I learned from a USER GROUP) and love it! I am alerted when someone in my mailing list is engaging with my touches, and this allows me to step in, and send a personal email or phone call. The system was designed to help me organize my leads, and then close sales, and I am excited for the future using this product. PROS- 1. Automating my business 2. Personalizing my email touches 3. Helps me to see who's HOT and who's NOT at a glance 4. Great tool for sales reps to log activity and stay on top of customers 5. User groups to help you learn new ideas 6. Unlimited amount of support tools to help you set up your application each step of the way. CONS- 1. The learning curve-but the tools and support are there to get you started. You just need to use them! Review Source KM Kelsie M. Chiropractor Used the software for: 1-2 years ### "A very valuable tool for business! " April 18, 2018 5.0 Pros It has a very wide range of features and is a great tool for organizing communication to a large audience. Cons There is a little bit of a learning curve, but it's only because the software has so much to offer. It's worth diving into to be able to use all of the features. Review Source Rollie A. Owner/Operator Used the software for: Less than 6 months ### "I love the automation that Infusionsoft has to offer. " April 6, 2018 5.0 Automation --- it more about you Accounting ... I am not in accounting I am a Coach but it wouldn't let me change it. Pros I am still learning about what Infusionsoft can do, but I love how I can set up automated daily messages for doing challenges. Cons How much there is to learn. I am not really sure that it would be considered a Con. I really do like all things it has to offer. Review Source BG Belinda G. Marketing Manager Used the software for: 6-12 months ### "Have been pleased with IS" May 22, 2018 4.0 Good CRM Pros Infusionsoft offers an easy way to keep customers information, along with notes and contact information. Cons Have not gotten a handle on emailing through the software but we are working on it with support from customer service. Review Source VR Verified Reviewer SEO Manager Consumer Electronics Used the software for: Less than 6 months ### "Perfect automation for medium size business." October 5, 2019 4.0 Overall we have loved InfusionSoft but we may be growing to a point that we need to look beyond. Pros The software is pretty easy to use to creat workflows and drip campaigns. The contact management is pretty clean as well. Cons The price per contact grouping makes it too expensive as a small business. The lack of segmentation options makes it not the best fit for enterprise. Review Source KK Kris K. CEO Consumer Services Used the software for: 1-2 years ### "Very expensive and complicated CRM" November 30, 2018 4.0 Pros You can do a lot with Infusionsoft. The options are almost limitless. Cons It is very, very expensive. And it is so complicated it's daunting to even get started. I even had sequences given to me and it was still too complicated. I wasted a lot of money on this product. Review Source Dale R M. Northeast Regional Sales Representative Real Estate Used the software for: Less than 6 months ### "Too new to it" December 11, 2018 4.0 Set up and learning curve calls to tech support were successful Pros CUSTOMER Service with set up and initial questions have been AWESOME. Company chose product. I need to incorporate and use it. Not tech savvy so I call tech support a lot. They are Great Cons Still figuring it out. Need a texting function that allows me to future schedule texts for follow up Review Source Similar Products Featured