# Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Keap Ease of use 3.6 Customer Service 4.0 ## Pros and Cons in Reviews David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses.“ January 12, 2026 tW toshia W OwnerCosmetics, 2 - 10 employeesUsed the software for: I used a free trial. “I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go.“ October 19, 2024 SF Sarah F Community ManagerHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “I found Keap super handy for handle clients relations and marketing automations, which makes it a solid tool for businesses that want to keep all their client talks in one single place.“ July 21, 2025 Jerry W CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking.“ August 21, 2025 RL Ruth L Digital Marketing and Growth StrategistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you.“ December 25, 2025 JD Jeremy D Support Team LeaderPublishing, 2 - 10 employeesUsed the software for: More than 2 years. “Features like spam detect help to make sure your emails don't accidentally contain something that could cause them to get lost or not delivered as you desire.“ February 19, 2025 Chris L OperationsPublishing, 2 - 10 employeesUsed the software for: 6-12 months. “Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business.“ April 6, 2026 CB Cynthia B Manager of Registration ServicesProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 1-2 years. “times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating.“ July 13, 2025 ## Showing most helpful reviews Showing 1-25 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: 6-12 months ### "An all in one platform for customer management." April 6, 2026 4.0 Super easy to set up, customer aquisition and follow up tool that includes billing and invoicing options make for a good all in one solution for a growing business. Pros We're looking for an all in one customer relationship hub, and Keap popped up on our radar. It's an all in one platform for customer aquisition and management that is easy to set up and simple to use. Cons The price. AI is making these multi-platform solutions cheaper, which is good for optimization, but this particular platform is on the higher end of price for what you get. Review Source GV Gert V. Board Member Fund-Raising Used the software for: 2+ years ### "You need patience until you have really programmed everything to your company's need." June 16, 2025 5.0 Customer activities are processed and mapped. Processing and the interface to the backend are optimized. A faithful companion in everyday life. Pros There are extensive customization options and even larger data sets can be easily edited. A good overview is also provided. Cons The design is a bit outdated. Connectivity to other programs is difficult to achieve. Mobile apps are only possible to a limited extent. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Nothing really motivated me to switch to Keap but I already like the mobile app more. Review Source Response from Keap June 18, 2025 Hi Gert, Thank you for taking the time to share your experience with Keap. We really appreciate your honest feedback. We’re glad to hear you’re finding value in the customization options and data management features. It’s great to know Keap is serving as a reliable companion in your daily workflow. We also appreciate your notes on areas for improvement, especially around design, integrations, and mobile functionality. Thanks again for choosing Keap. We’re excited to keep supporting your business as it grows! VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Keap? Not worth keeping anymore !!!" August 21, 2025 2.0 Way too much time on the support line for hit or miss solutions, and the ever increasing price for a product that is not keeping up feature wise for the price they are asking. Pros It has a nice looking interface, if that is a pro at this point, as there are way too many cons to be able to consider the UI/UX appearance as an advantage here. Cons Limited customization, and unreliable, the software is clearly very old hobbled together code that is not really able to keep up with its competitors Review Source Response from Keap August 29, 2025 Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about your experience and the frustrations you’ve encountered. While we’re glad you found the interface appealing, we understand that the challenges you mentioned outweigh that benefit, and that’s not the experience we want for our customers. Even if we weren’t the right fit for you, we sincerely wish you the best moving forward and continued success with your business. VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Excellent automation and search, limited templates " May 30, 2025 4.0 Pretty good for the cost, and custom options. The UI doesn't look that modern, but it works well. Their integration team is good. Pros Super easy to setup. Excellent search and automation options for the price. Also was able to integrate our SMS api pretty easily and build an integration. Good developer support. Cons Template options aren't the greatest, and when you use your own HTML - once it sends, it gets corrupted with their code. So, you have to keep saving HTML emails externally and copy and pasting them back in. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active campaign had very poor search options, and limited automation features Review Source Response from Keap June 5, 2025 Thanks so much for sharing your feedback, we really appreciate it! We're glad to hear you're finding value in Keap and that our developer support has been helpful along the way. We also appreciate your note about the email templates and HTML editing. That’s great feedback, and we’ll be sure to pass it along to our product team as we work on improving the experience. ES Erik S. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Keap Review" July 27, 2025 4.0 Overall the Keap software is one of the most advance systems compared to others on the market today. The price comparison is a bit above average but for what you receive it is worthwhile. Pros I love the dedicated numbers to your team were they are able to receive and send calls and text and tracks in the keap system. Cons They have thousands of integrations but not of all the integrations into keap work. This is something that needs to be addressed before informing that you have a integration with that program and ensure it works well before announcing it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Keap They were not the cheapest but they had the most advanced features, there customer service was the best and the sales team was very helpful. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Needed a more advance system then what we were currently using with Zoho CRM. Review Source Response from Keap August 29, 2025 Thank you so much for sharing your experience and for highlighting what you love about Keap, especially the dedicated numbers and communication tracking. We’re thrilled to hear that our advanced features, customer service, and sales team stood out and made a positive difference for you. We also truly appreciate your feedback about integrations. It means a lot that you chose Keap even with other options on the table, and we’re grateful to have you in the community. Wishing you continued success as you grow your business with Keap! RD Ruel D. Bookkeeper and Admin Recreational Facilities and Services Used the software for: 1-2 years ### "Great Tool for Small Business Growth, But With a Learning Curve" November 8, 2024 4.0 My experience with Keap has been mostly positive. It's a solid tool for businesses aiming to automate their processes and centralize their customer interactions. After getting over the initial learning curve, I found it invaluable for managing customer relationships, automating marketing, and tracking leads. Pros Keap offers powerful automation tools that can streamline workflows, automate follow-ups, and enhance customer engagement. It’s a game-changer for small businesses looking to grow without needing to hire additional staff. Cons Keap’s interface can be challenging for beginners. Some features feel complex, and it may take a while to get comfortable using the platform, especially if you aren’t familiar with CRM software. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Keap Keap’s automation features are tailored to nurture leads, engage customers, and manage follow-ups, helping to streamline the entire customer journey. This automation is key for businesses looking to build relationships and improve conversions, whereas ClickUp is primarily focused on task and project tracking rather than customer engagement. Review Source Response from Keap January 28, 2025 Hello Ruel, Thank you for your thoughtful review! We're so glad to hear that Keap has been a valuable tool for streamlining and automating your business. We’re always working to make the platform as user-friendly as possible. If you ever need support or resources, our team is here to help. We appreciate you choosing Keap and sharing your experience! CB Cynthia B. Manager of Registration Services Professional Training & Coaching Used the software for: 1-2 years ### "Personal warhorse for ME" July 13, 2025 4.0 Credit where credit is due. Even with its flaws, it does the full CRM job and in our personal case goes above and beyond. I can stand some challenges in the process. Pros I have learned to love it after the company is planning to move its CRM services to another product that’s significantly worse. But this gave me the scope to appreciate it. Integration wise, this thing is excellent. My company particularly broke it at some point (and the Keap team has been graceful enough to modify core functionalities for the sake of the purpose we need it for) and it still delivers. Cons It suffers from the very well known across CRM products of sloth syndrome. To be completely fair, again, my company broke this thing to mould it to our needs so this is not really a con but the expected outcome. Customer support chat lacks a lot of knowledge. 7/10 times when we need troubleshooting the agent on duty doesn’t know how to properly support and ends up escalating. Review Source Response from Keap July 24, 2025 Thank you for taking the time to share your experience. We’re glad to hear that Keap has continued to deliver for your team, especially after the comparison to other solutions. It’s great to know the platform’s flexibility and integrations have supported your setup, even when pushed to the limits. We also appreciate your honest feedback on performance and support. We understand how important it is to get fast, knowledgeable help, and we continuously coach our reps to improve further. Thanks again for your thoughtful insights and for continuing to work with us. If there’s ever anything we can do to support you further, we’re here to help. RL Ruth L. Digital Marketing and Growth Strategist Information Technology and Services Used the software for: 1-2 years ### "My Review Keap" December 25, 2025 4.0 Pros Keap is where I get the most value when managing leads and keeping follow-ups consistent. The automation flows save me from missing important touchpoints, and having CRM + email in one place keeps our marketing and sales aligned. When everything is set up properly, it feels like the tool works for you. Cons However, onboarding isn’t instant—you need time to arrange pipelines and tags so they match your workflow. Once past that step, it becomes much easier to maintain. Review Source David V. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Powerful Tool That Can be Overly Complex" January 12, 2026 4.0 I found it to be a powerful email marketing and outreach tool, but a little overly complicated for my use case at the time. Pros Keap is great for providing an all encompassing solution for customer outreach and management as well as email service for small and medium sized businesses. Cons The level of complexity that you can quickly get to with this software makes it easy to get in over your head and become frustrated with the processes they have available. Review Source Jackie S. Self employed Retail Used the software for: 6-12 months ### "Software that works" September 28, 2025 5.0 Pros It assists me in automating numerous follow-up activities, email marketing initiatives, and general coordination. The system's automated and entirely customizable method for capturing leads from the website, responding automatically and keeping communication ongoing with potential customers is what I appreciate about it. Cons As of right now I don’t have anything to input, so far it has been great with no problems whatsoever Review Source Response from Keap September 29, 2025 Thank you for taking the time to leave a review! We're happy to hear that things have been going well! MT Michele T. CEO, Founder Management Consulting Used the software for: 6-12 months ### "Keap - Stellar in All Ways" October 29, 2024 5.0 Great! I especially like their workflow automations and how easy it is to create one. I also appreciate Keap's sincere desire to keep things simple while providing incredible functionality. Pros It's very intuitive for me and easy to use. I love the full functionality that does everything I need in a CRM. Their focus on customer satisfaction is unparalleled. Cons The dashboard is a little bit busy, though not a big concern. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Keap Keap offered the most functionality combined with the greatest ease of use and the platform can be added to/upgraded if needed. Review Source Response from Keap December 20, 2024 Hello Michele, Thank you for your wonderful review! We're thrilled to hear that you find Keap intuitive and packed with the functionality you need. We’re always working to strike the right balance between simplicity and power, and your feedback inspires us to keep improving. Let us know if there’s anything else we can do to support you! AM Anil M. Professional Consultant Information Technology and Services Used the software for: 2+ years ### "Manage all your work in one place,Keap is the best." August 20, 2024 5.0 Keep helps us to catch problems early and fix them early with Keap. It is fully created to satisfy it's users needs. Pros Focuses on inbound marketing and sales. Use templates to create professional looking emails and documents very quickly and easily. Keep track of your customers interactions including emails and meeting. It promotes collaboration between teams and helps us in keeping leads,deals and customers. A very secure and reliable software you don't to miss. Cons Keep is the true definition of amazing,no cons. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I was looking for the most reliable and affordable. Review Source Response from Keap September 3, 2024 Hello Anil, We appreciate you taking the time to leave a review! Thank you for being a customer of ours for over 2 years. We hope to continue to serve and delight you for many more. KR Karen R. Owner Capital Markets Used the software for: 2+ years ### "Robust with many features, but too complex and too expensive for small businesses" June 3, 2024 4.0 When we first were looking for a system 14 years ago, the were the best, less expensive than Sales Force and were really geared for online sales and digital marketing... Creating a product, having an optin landing page, and an email marketing system. Unfortunately from the start, we over did it because we got very little guidance on the best practices for setting up for our business so we turned on every bell and whistle and created an operational night mare. We got better at turning things off, but then over time as they changed features our grandfathered in ways of doing things got messed up and no longer supported. And the price kept going up. For a while they honored our original price as a legacy customer but no more. Over $300 a month, not based on numbers in the database or emails sent. I held on to it for the longest time because I had nearly 20K contacts accumulated over that period of time, and could look up someone by industry and or where I met them or what area of the country they were in because I was traveling there. But then they started to limit my ability to send emails to my current prospects because of all the 'old' emails I had in my system. I had no choice but export and delete 15K contacts. And as my business changed the complex forms that had been such a golden ticket to my business, weren't necessary. Their wordpress plugin used to work great, even though you could not modify the visual effect of the optin box without programming, at least it connected into the database, until it did not. final straw was when I showed I had over 100K people visit the form yet none completed the name / email simple form... couln't figure it out... it was because it wasn't connected correctly and there was no way to get support from Keap. And the developer of the plugin responded to me... use another tool. They used to be called Confusion-Soft by the users. Always wondered if they changed their company name just to get out from under the negative nick name. I have enjoyed using their campaign management tool and their AI tools, and am not looking forward to learning a new system but with their latest increase in price, limits on how I can use their contact management system, and lack of ability to integrate with my website, I have no choice but to switch to Hubspot or HighLevel. Pros Their support is top notch. They are easy to get access too and usually not much of a wait. Great training library and easy to find videos for how to. Visualization for how a campaign will lay out and connecting the sequences. Their integration of ai tools to help with sales letters and landing pages and offers Large database of tools and partners, but not monitored to see if they actually work or are still supported and support staff can't help even when the tool is recommended by keap -- like to add your optin box and contact form to wordpress. Cons The COST. The minimum system if for 5 users and is pretty pricy. They have a great set of tools that can really work well for a digital products company and managing the sales funnel process, but it isn't suited for straight customer AND relationship management because if you maintain contacts for relationship purchases and historic reference, you can't just make them inactive. So the system acts like the minority report and in case you might accidently send emails to old contacts it stops your ability to send current prospects emails until you delete old records. and old records to them are 4 months... if they haven't received an email in 4 months, opened one in 6 months they are OLD and limit your deliverablity. Only option is to delete or manually go in and remove every email in the primary so it is empty, even if you have coded as not.marketable. Reason for choosing Keap at that time, cost and it was all in one bundled. It integrated with gmail and gmail calendar for a while and it was easy to add contacts on the fly with their mobile app. That has all gone away and now they are designed for bigger businesses with sales reps and marketing/content creators, not just sole proprietor digital marketers. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We were using mulitple systems --- a forms tools, constant contact, and act database and wanted one tool for managing it all without exporting and importing...that was over 14 years ago when it was called infusionsoft. Review Source Response from Keap July 8, 2024 Hi Karen, Thank you for sharing your experience and feedback. We’re glad to hear that you’ve appreciated our support, training library, and campaign visualization tools. We’ll take your comments into consideration as we work on improving our offerings. We appreciate your long-term support and wish you the best. Dylan C. marketing Food & Beverages Used the software for: 1-2 years ### "Automations that facilitate processes" October 18, 2024 5.0 The scheduling of appointments with clients makes it possible to have the follow-up of each client from the beginning, giving a good service and building good sales Pros Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows Cons The free trial they gave me did not have all the functions activated, they should enable everything to be able to manage all their tools from the beginning Review Source Response from Keap November 7, 2024 Hello Dylan, Thank you for sharing your experience with Keap! We appreciate your feedback on the free trial. We understand the importance of exploring features, and your input will be helpful as we continue to refine our trial experience. Thank you for your thoughtful review and for choosing Keap to support your business success! Caroline B. Bachelor in Supply Chain Management Consumer Goods Used the software for: 1-2 years ### "an excellent tool" July 17, 2024 4.0 It gives me a less stressful job where I can have everything in order and perfect email tracking, and where my biggest help is having happy clients. Pros The tool that I use the most and that is useful to me is sales tracking because I can have a better focus in this area without losing track, I also use a lot of tracking that can be given more personalized to potential clients so that they receive the correct emails. with the information. It makes it easier for me to have a more fluid electronic commerce with new and old customers to continue providing good service. Cons In my case everything has worked wonderfully for me, there is nothing that has made me upset in the past Review Source Response from Keap August 6, 2024 Hello Caroline, Thank you for sharing that you've found Keap to be an excellent tool! We love hearing that everything has worked wonderfully for you. VR Verified Reviewer owner Retail Used the software for: Less than 6 months ### "Keap is worth keeping" July 16, 2024 2.0 Pros It was easy enough to adapt to, however some elements take some time to learn. Will take time to onboard your staff, but may be worth it. Cons Not an intuitive design. There are cleaner alternatives. Review Source Response from Keap July 25, 2024 We're happy to hear you find Keap worth keeping! We appreciate the feedback on design, we have some exciting updates planned and can't wait to show everyone. Keep an eye on our events page to check out our Product Update Livestream: https://keap.com/resources/small-business-events NM Nikita M. Group Head - Customer Success Retail Used the software for: 2+ years ### "Top- notch support and CRM program" November 8, 2023 4.0 Keap is always our primary customers r/p management tool and stores all sales data and marketing data. Pros The automation tool helps me to grow,Run and scale our business and also not forgetting the capabilities to create systems as an owner not leaving behind the availability to able to import my client list. Cons It’s very hard to observe the past record of transformations in company contacts list, documentation and subscriptions. Review Source Response from Keap November 14, 2023 Hello Nikita, We appreciate you taking the time to leave us a review! We love hearing that automation is helping you grow, run, and scale your business! Vincent Po B. Managing Director & Global Chief Marketing & Technology Officer Information Services Used the software for: 2+ years ### "We were a loyal IS customer for 10 years until..." November 2, 2018 4.0 Product is fine, but management, support and client service leaves a lot to be desired. Pros The product itself is very useful and good. While there are no "perfect" automation apps on the market that fulfill all our requirements, IS did a relatively good job of it. They've been pushing lots of regular updates which is good, but doesn't make up for what I'll describe in the Cons section. Cons Many other automation apps have built-in features that are very useful, but Infusionsoft requires a LOT of 3rd party apps (which adds on a lot of costs for a small business) to do a lot of things other apps have out of the box. As mentioned, I understand no app on the market is 100% perfect and the other apps have their own deficiencies. The worst part of Infusionsoft is not the product itself (the product is relatively good) but it's the entire management and customer support that is problematic. Often times, chat support (while friendly & quick), is not very familiar with the IS product. Often times, it's the we the customers who know more than they do. Finally, as mentioned, we were with IS for 10yrs and then they decided to raise our price by 400% giving us only 30 days notice via email (and a poorly written one). This has caused a furor amongst long-time clients & resulted in a large exodus of long-time clients. Apparently the new management didn't really care, despite many of thus believed we were grand-fathered into our original plans. All in all, many of us felt it was poorly handled by management and that's why we left them after ten years, despite the pain of migrating to a new platform. They are trying to expand globally but IS is still not really setup to work internationally. We were probably one of the first companies in Asia to use them and they completely ignored our feedback or even show any interest us when we attended a live seminar with them. Review Source RM Ronald M. IT Investment Banking Used the software for: 2+ years ### "Ok if want basic contact management. No meaningful R&D, poor support, and no email integration." April 6, 2021 2.0 Ok at basic contact info, could not handle projects, marketing to certain positions in a company and not others, poor contact/company relationship function, R&D non-existent, customer service terrible. I sent over 10 tickets, some were fixes and some were basic functionality, none for years were addressed. Once a year I would send issues to 5+ people in company including president, then someone would contact me, but still nothing would be done. If you want basic contact management with no email sync, software ok, anything else, consider others. Also be careful of cancelling, twice I told them to cancel, which they did not do and kept charging me, make sure you get written confirmation from them about cancelling. Pros Automated marketing user interface is easy to use. Cons Outlook integration, R&D, customer support, can't handle projects with multiple companies on a project. Reason for choosing Keap After 4 years using for 3 businesses, we have painfully moved away from Keap. Review Source Response from Keap April 9, 2021 Hi Ronald. We're sorry you had a negative experience with Keap. Keap does offer robust contact management in addition to native email integrations with Outlook and Gmail. We have passed along your feedback to your success manager so we can always improve. We wish you the best of luck in your business. JR Jordan R. Chief Administrative Officer E-Learning Used the software for: 2+ years ### "Keap - A Multi-Faceted Platform Tailored to Your Business' Needs" March 10, 2022 5.0 Very positive. If I have questions I tend to get answers quickly with the many way to contact Keap and their support staff. Their CS team is very knowledgeable and do a great job of running our requests up the ladder if they cannot assist us themselves. Pros Keap is very customizeable and adaptable for our needs. Over the years there have been many "value added" upgrades that have helped our company accomplish the goals we have. Cons On a rare occasion when you are running a massive export of info, it can bog down Keap's bandwidth to send out mail that is scheduled, but I don't thinks that's limited to Keap. I think you are going to get that anywhere you take such action. All in all, it's an extreme rarity to run into such issue in my multi-year experience with the software. Reason for choosing Keap We have not had any need to make a switch. Keap is very accommodating for our needs so far. Review Source Response from Keap June 16, 2022 Hi Jordan, Thank you so much for taking the time to leave a review. We're glad to hear that Keap meets all of your business needs and that our customer support team has been able to assist with all of your questions. Marie Jeanne E. CEO Internet Used the software for: 6-12 months ### "Keap best email sales tool." August 27, 2022 4.0 Keap allowed me to better maintain my customer relationship. Pros What I liked the most about this software is the way you manage contacts when you use it. Cons What I liked least is the fact that the A/B testing function is not always accessible when the connection is disturbed. Review Source Response from Keap September 7, 2022 Hi Marie, Thank you so much for leaving a review! I'm glad to hear that Keap helps you to manage your contacts effectively. I'm sorry to hear about the issues you've had with our A/B testing tool and I will share that feedback with the right teams here so we can work to create a better experience for you and our customers. Yousef M. Managor Financial Services Used the software for: 1-2 years ### "Keap the review " January 21, 2023 4.0 Pros The advantages of this program is that it is easy to use and also provides many services such as scheduling appointments Cons The disadvantages of this program is that it sometimes makes mistakes in e-mail shopping, and we hope that you will develop from that Review Source Response from Keap February 1, 2023 Hello Yousef, We appreciate that you've taken the time to leave a review. We're glad to hear that our software was easy to use and that you enjoyed the services we provide. We're unsure what you mean by email shopping, but if you'd like to go into more detail, feel free to drop a message here. https://keap.com/tellus Thank you! JO Jonathan O. Digital marketer Marketing and Advertising Used the software for: 1-2 years ### "Great product" March 5, 2023 5.0 Pros One thing I like the most about keap is that the system is easy to set up, even with it many feature. Then I can also segment the email of my client mail each segment separately. I can equally mail my prospective client separately. With all of this feature in place, I find it easier to get in touch with my client. Cons Keap is a great tool. But the customization aspect is not great. The app do lack adequate customization to make marketing more effective. I also think the importation of email can be faster if a tools is added to import emails rather than writing them from scratch Review Source Response from Keap June 22, 2023 Hello Jonathan, Thank you for taking the time to share your experience with Keap. We're glad to hear that you had an easy time setting up your account and that using Keap's features has made it easier to get in touch with your clients! We appreciate the feedback regarding email customization. We are always looking for ways to improve. We will pass that feedback along to our team. LW Lloyd W. Director of Operations E-Learning Used the software for: 2+ years ### "Keap Max Classic: Painfully powerful" September 22, 2023 3.0 Keap Max Classic: It does the job supporting our business. But none of us like using it. We have too many integrations and automations set up that it would just be too arduous to switch. Pros Keap Max Classic: It has a lot of features to support businesses that need the room to scale up. It is pretty powerful in what it can do. Cons Keap Max Classic: It is convoluted, complex, and confusing. We had to make custom forms and interfaces for our staff because everyone was too confused working directly within Keap. It is also SLOW. Most functions are not snappy. Creating and maintaining campaigns get really confusing really quickly once you graduate from the simplest of campaigns. Review Source Response from Keap October 12, 2023 Hello Lloyd, Thank you for sharing your thoughts on Keap Max Classic! We appreciate your feedback on both the pros and cons. It's great to hear that you find the software to be powerful and that it has a lot of features to support businesses as they scale up. Our team is working to update Max Classic further to add more powerful features and improve ease of use across the board. We also offer free courses from our Keap Academy team, which may prove useful to your team members if they need extra knowledge on the software to make their day to day easier. We encourage you to reach out to support so that we can get you in touch with your account manager. They should be able to get you some help and resources. Thank you again for the feedback! Ashlee B. Senior Customer Support Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Effective Tool For Task Automation " May 18, 2024 4.0 I was able to effortlessly monitor each client from start to finish. The system consolidates contact information, client interactions, emails, texts, and tasks into a single platform, allowing you to quickly understand a customer's status when they call. Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place. This really eliminates the need to juggle multiple programs, providing a much more organized workflow. Some cons include the need for a larger selection of templates and confusion with certain automated tasks. However, these limitations should not deter you from using this program. Pros My favorite feature was the ability to organize and access information seamlessly. It really made tracking each individual clients' progress easier and much more straightforward. Cons I believe that some of the automated tasks were confusing, and there should have been a larger selection of templates. Review Source Response from Keap May 23, 2024 Hello Ashlee, Thank you for taking the time to leave us a review! We're happy to hear that Keap has helped eliminate the need to juggle multiple programs. We appreciate your feedback regarding the confusion surrounding automated tasks. We have some exciting updates coming up that will make automating easier than ever. Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.