# Page 44 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Keap the right Email Marketing solution for you? Explore 1298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76390/Infusionsoft/reviews --- Keap 4.1 (1298) [View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 44 - Reviews of Keap ## Showing most helpful reviews Showing 1076-1100 of 1298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FP Fabian P. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Love the product- out of range $" June 14, 2018 4.0 Pros Loved the product, from design to actual practicality with day to day business. Integrates great with our go to software's. Cons The only bummer is the price point, we were forced to close account because of the price range, we're not a big business, so hard to justify cost. Review Source YA Yonathan A. IT manager Insurance Used the software for: Less than 6 months ### "Excellent" December 27, 2017 5.0 I will definitely recommend Infusionsoft Pros Powerful system, lots of features I would love to have better follow when you first start with the software. Cons A little bit difficult to learn some features, especially the tag aspect of the software, there should be more help lo learn it Review Source RK Rob K. Sole proprietor Marketing and Advertising Used the software for: Less than 6 months ### "More than just email campaigns" January 2, 2019 5.0 I recently became a certified Storybrand Guide. Which means, being able to create and promote a full sales funnel is paramount. This tool helped me fully understand how that works. Pros I found the structure of desiging a campaign very intuitive. I know some people don't. But it totally works for me. Cons The invoice template is not flexible. I couldn't add my own branding to it. Also, I appreciated the on-boarding coaching, but, this could have been more constructive. Review Source PP Patricia P. Execute Coach and Organizacional Consultant Professional Training & Coaching Used the software for: Less than 6 months ### "Good experience with Insufionsoft" August 21, 2018 4.0 My experience is good. I have learnt a lot and, step by step, I am managing its funcionalities. Help desk has help me in several opportunities. Pros For me, main advantage is that you can centralize and manage all information in order to grow your business. Cons You need some hours to learn how to use it. Review Source VL Vicky L. Hospitality Used the software for: ### "Review of InfusionSoft" November 1, 2014 3.5 Pros The tagging is an important part to the CRM functionality. This is where you tag your contacts once or multiple times. This can be used as part of the campaigns you set up. For example, you could tag the contact to show that they signed up for a webinar but didn‰Ûªt attend, and then you could run email marketing automation based on this. Tags can also be grouped into tag categories. Cons There are features that are only supported for older installations. Review Source PM Paul M. Marketing Strategist Computer Software Used the software for: Less than 6 months ### "Powerful tools, but time consuming to learn. Not worth teaching to employees due to huge learning curve" October 13, 2016 3.0 I love the demos, and the software makes sense when I watch a training agent use it. I can never get it to work when I use it on my own though. Pros I like the idea of being able to automate so many customer service jobs Cons Too complex to teach employees, and very time consuming to learn myselft. Review Source CD Claudia D. Marketing Coordinator Legal Services Used the software for: Less than 6 months ### "Great Sofware" October 27, 2016 4.0 Infusionsoft is a great soft, with a lot of interesting features & functionality Review Source CW Chad W. IT Director Media Production Used the software for: ### "Seems Great on Front End, Til You Get In" March 19, 2015 1.0 Pros They have a great sales team. They will sign you up for a kick start program that can get some sales process working. There's lots of communication before the sale. Cons Support was poor. They have ridiculous hold times and have to put you on hold a lot to get answers they should know. Gmail integration was an issue. If you live in Gmail I would look elsewhere. Their apps from Chrome were not very good, and some of their systems were hard to use. Review Source TC Tina C. Physical Therapist Telecommunications Used the software for: Less than 6 months ### "Infusionsoft" July 10, 2018 4.0 Pros Helps you stay organized, efficient and fairly easy to learn then use, like that it's custom to fit your needs/wants Cons Expensive, could have more templates, wouldn't be that great for a large business, difficult to use all the functions with a cell phone Review Source KG Karen G. Sales & Marketing Manager Used the software for: Less than 6 months ### "So far it has been great, but it is early days yet" September 22, 2017 4.0 I would like to kickstart program to start with the basics and build on them, rather than jumping into the deep end immediately Pros It seems to have a lot of functionality, marketing automation, customer management and electronic mail out capabilities Review Source Response from Keap September 28, 2017 Thank you for leaving a review, Karen! MC Mike C. National Sales Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Still working to make it happen...good CRM though" June 15, 2017 4.0 Pros Helps keep your contacts, tasks easy at hand and makes your work day a little easier to manager. Good way to help with connecting the contact and company. Cons Lot more info that you need to make it work with ease. Wish I was told that the campaigns need more work than what we anticipated. Review Source KT Kevin T. Realtor Real Estate Used the software for: 6-12 months ### "Review of InfusionSoft SW" January 7, 2019 4.0 I am a Realtor, and I use this appl to track my transactions and notes. Pros Lots of features. The Notes section to track status for transactions from start to finish. Cons Until you get in and navigate the available features, it's not intuitively obvious how to use the SW. Review Source BR Brandi R. Accountant Education Management Used the software for: 1-2 years ### "Keap" October 20, 2022 5.0 Pros This program is great for small businesses, great functionality and ease of use. Cons I would love if they offered recurrent invoicing. Review Source RG Rita G. Medical Practice Used the software for: ### "Love InfusionSoft" March 2, 2015 4.0 Pros My consultant was very personable and helpful during my orientation training when I was getting used to the software. The training was very personalized and was all about how InfusionSoft could help me, not the other way around. Cons The monthly price. I can see the amount of training needed to effectively use this product may be a turn off for some, but I understand why the training is so very important to using this program with success. Review Source AB Aaron B. Owner Management Consulting Used the software for: Less than 6 months ### "Hands on" May 3, 2018 5.0 Pros The customer service is amazing. You are not bound by time constraints and you get to have one on one service. Designed just for you. Cons It is not the easiest to navigate or user friendly and it is also a little pricey compared to its competitors. Review Source JG Jacki G. Owner Used the software for: 1-2 years ### "Complicated but Helpful Tool!" May 17, 2018 4.0 Pros Love that it is a great way to set up email chains to customers, due to their habits and choices on our website Cons A little confusing, lots of moving parts. Intro could be a little better so easier to learn, I had to hire consultant to teach me. Review Source BR Blair R. Performance Admin Real Estate Used the software for: Less than 6 months ### "Infusionsoft Review " October 26, 2016 5.0 Love the product! Has a lot of great features that many other CRMs don't! Pros Love how you can create campaigns and all the cool functions the program offers. Cons It can be a lot to learn, especially at first. But, that's because it offers so many great functions! Review Source SL Sue L. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "I have just started using Infusionsoft, and after trying a few other competitors products I'm hooked" February 16, 2018 4.0 I haven't yet received benefits as I am still learning and building as I learn. However I see this as a time saver, with style and professionalism wrapped up in one package. Love this program!! It is going to be fun!! Pros There is an ease to learning this program, however it is the actual support I am getting that makes me feel confident I can get this up and running quickly and start creating leads and manage my business clients more efficiently. Cons When I quit working on part of it for the day, I least like that I have to restart some of the things I left off doing, because I am still getting to feel my way around the dashboard. Review Source ZH Zach H. Financial Analyst / VP of Operations Medical Practice Used the software for: Less than 6 months ### "Easy to use, Great for Small Businesses, Friendly ' Helpful Staff" January 16, 2018 5.0 I use this product for sending out event invites, managing contacts, and rating leads. We are a team of 5. The product works great for all of our business needs. Pros \- Very easy to use - Friendly ' responsive staff - They always run pricing promotions - Upgradeable ' customizable Review Source MS Melanie S. Office Manager Construction Used the software for: Less than 6 months ### "Performs Exactly How We Envisioned" September 15, 2016 4.5 Pros Great customer service, pretty user friendly, any questions I have are answered immediately by customer service. I just love it when I put together a campaign and it does exactly what I had envisioned! Great for Sales CRM and Marketing campaigns. Best of both worlds. Cons The opportunity box description field is so tiny. The entire middle and right side of the page is blank, can you make this text area larger so it is easier to read? Also, we'd like the creating an appointment process to be more intuitive. When we create the start date, it does not manually adjust the end date for us - we have to do it manually. Review Source JR Jennifer R. Office Manager Management Consulting Used the software for: ### "InfusionSoft" August 13, 2015 4.5 Pros It is extremely easy to use (and I am not very tech-oriented). InfusionSoft lets me contain (find and use) a LOT of different information in one place. I can access the information anywhere. The tutorials are concise and InfusionSoft lets you practice each step of the various components. The learning curve was both shorter and smaller than I anticipated. Cons I am not sure the cost is validated by its use for a small company. Review Source JV Justine V. Project Coordinator Used the software for: 6-12 months ### "A great platform for CRM" April 19, 2018 4.0 Pros Functionality will come quickly to those who are experienced in CRM or database management. Have never encountered issues with the software. Cons If you are inexperienced in managing databases, CRM, or updating accounts, this isn't the most user-friendly software out there. Review Source BC Ben C. Lettings manager Used the software for: ### "great for automation" May 22, 2018 5.0 Pros i like having all of the information in one place and have a system for setting up automation which cuts out human error Cons in the initial setup it takes time and patience but i guess it is probably the same with all kinds or crm Review Source CG Carissa G. Director of Sales & Marketing Retail Used the software for: 6-12 months ### "So many possibikitirs" May 15, 2018 3.0 Pros Love how many tools options integrations and possibilities to streamline systems this software allows Cons Not super user friendly or very simple there’s lots of options or ways to do things which is nice but can be overwhelming Review Source DC Dwayne C. Marketing Manager Construction Used the software for: Less than 6 months ### "Infusionsoft CRM for small business." November 2, 2016 3.0 We are 4 months into using this program and still getting things configured the way that we need. Pros Customer service. Ease of setting up a workflow (assuming you understand workflows) Cons Sync with Google. We thought we would be ok, but it is not good Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.