# Page 6 | Keap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Keap the right Email Marketing solution for you? Explore 1297 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76390/Infusionsoft/reviews

---

Keap

4.1 (1297)

[View alternatives](https://www.capterra.com/p/76390/Infusionsoft/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 6 - Reviews of Keap

## Showing most helpful reviews

Showing 126-150 of 1297 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Carrie R.  
Marketing Director  
Information Technology and Services  
Used the software for: 6-12 months

### "InfusionSoft for New Marketing Employees"

August 8, 2019

5.0

Overall I am very happy - we haven't had a real CRM since we moved from Act a few years ago and that didn't work for marketing items, mostly for tracking customers. The templates for email campaigns are great and overall, like I said, the platform is very easy to use once you get the swing of things.

Pros

I really enjoy Infusionsoft for it's way to track a prospect or customer through tags, as well as the prebuilt campaigns that we use through the Technology Marketing Toolkit services. Infusionsoft overall is fun and a bit overwhelming when you first start using the software, but once you send a few campaigns it is very easy to navigate through to keep the marketing flowing.

Cons

There are 2 things I would change (or like to see revised) - performing mass updates to a campaign for multiple prospects so you don't have to do each one separately... sometimes when I have 30-50 to update, I find myself spending 10-15 minutes thumbing through the action sets to find the correct command and hoping it goes through. The other thing I would like to see added is a true pipeline to track leads so I don't have to use our ERP (Autotask) for that function. All I have found in Infusionsoft is an order placer but that is cumbersome and don't help me track leads correctly so I have to use Autotask and a custom spreadsheet I built.

Reason for choosing Keap

Infusionsoft was recommended to us by Technology Marketing Toolkit during boot camp.

Review Source

Response from Keap

August 29, 2019

Carrie, We love hearing this! Thanks for sharing your review. All the best, Paige, Social Media Specialist

Tim B.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "It's great - IF you can figure it out. "

December 13, 2022

3.0

Great product, too confusing. That may be why they changed the name to Keap from "Infusionsoft" because people were calling it "Confusion-Soft". And that is no lie. Sometimes it feels like building a sandcastle with a bulldozer. Too much power for simple tasks that should be that difficult. It's also expensive, in my opinion.

Pros

The visual layout for marketing automation is fantastic. You can see exactly what path a user or customer will go through at any given time in any campaign. The tools such as delays, moving a customer to another campaign, etc. are really powerful.

Cons

Unless you have about 150-200 free hours to learn how to do things in Keap, you may want to look elsewhere. Even the simplest of tasks - which should be one or two clicks at the most - are multi-step nightmares that give you so many options, it's overwhelming. Keap is extremely powerful, and they know it, and try to sell you on paid training courses when you (inevitably) get stuck.

Reason for choosing Keap

When I saw what it could do, it seemed like a big problem solver. But when you get in the weeds with it, you can easily feel overwhelmed very quickly.If there's another program that is "for dummies" that can do some of the stuff Keap can, I'm all ears.

Review Source

Dallas M.  
account manager  
Computer Software  
Used the software for: 2+ years

### "Infusion soft seems like a good CRM for smaller-medium sized businesses"

February 22, 2020

4.0

It has been pretty good. I have used other products in the past, but like anything, I think you get used to what you use now. Infusionsoft is good, maybe not the best, but it seems to be a pretty great product for our needs and our company size. I don't know much about the pricing, but I have heard that it's a great value comparatively.

Pros

What I like most about infusionsoft is probably unique to my company, but our marketing person here use to work at infusionsoft, so he is very VERY well versed in the product, an subject matter expert almost. Our campaigns are set up perfectly, and I like using my dashboard to keep track of things. The automation that can occur in infusionsoft seem vast, and you can really build out some great marketing tools inside of it.

Cons

I would say sometimes the structure of things being in opportunities as opposed to companies, with multiple opportunities or contacts inside of that company can be confusing at times. I also don't think I would have had such a good experience if we didn't have a former infusionsoft employee as our marketing manager helping set everything up, I could see how it could be confusing if you were coming into this product blind.

Review Source

TT

Taylor T.  
Patient Journey Manager  
Cosmetics  
Used the software for: 2+ years

### "Keap review"

October 30, 2023

5.0

I love Keap and I use it all day everyday. It makes my retention efforts seamless, and the capability to build out robust campaigns sets my practice apart in the industry.

Pros

I like how easy it is to pull client listings from keap for targeted marketing efforts, along with the ability to manage day to day follow up for clients that need to be contacted more than once.

Cons

Keap is difficult to train new hires on for the little that they use it (searching contact records, applying tags, managing day to day tasks on their dashboard. The feature that I dislike the most is the inability to reverse an action if a mistake is made.

Review Source

Response from Keap

November 21, 2023

Hello Taylor, Thank you for taking the time to leave us a review. We're glad you enjoy how easy it is to pull client listings and manage day to day follow up! As for training, we recommend checking out our Keap Academy. They offer free courses that can help you train new hires to feel more confident in Keap. https://academy.keap.com/

Jill A.  
  
  
Used the software for: 1-2 years

### "Infusionsoft has helped me serve my Financial Advisors on a much bigger scale"

July 7, 2016

5.0

Infusionsoft is an AMAZING software and it has transformed my business. Since I've automated all my video production and promotion processes for my clients, I'm now positioned to serve hundreds of clients over the next few years and make a much bigger positive difference in their lives. Infusionsoft is such an absolute game changer.

Pros

Customer support is very good and readily available, and I use it weekly to continue to build out and automate my systems. The app's functionality allows me to streamline my services by automating the process. It does the work of a full-time project manager, and does it better and faster since it's automated.

Cons

They don't call it "confusionsoft" for nothing. It's confusing in many ways. But I think for an app with such robust functionality, it just can't be totally obvious and simple because there are too many moving parts. It's a complex software that has the ability to execute complex functions, which means it's not going to necessarily be something you can just pick up and use without any training. I think the big area that could be improved is the Referral Partner Center. It seems exceptionally non-intuitive.

Review Source

Response from Keap

July 13, 2016

Thank you so much for the great review. We are so happy Infusionsoft has helped you transform your business and serve your Financial Advisor customer on a larger scale. Also, thank you for the feedback on the Referral Partner Center.

LC

Liam C.  
Marketing Director  
Medical Practice  
Used the software for: 2+ years

### "Great tool but not without issues"

August 23, 2017

4.0

For the price and what it does, we have yet to find a better solution. I believe in the product but wish they would work harder on fixing current problems rather than rolling out new tools. It does take some time learning the ropes but there are lots of great tools, webinars, and people willing to help. It's a great community. (Big shout out to MonkeyPod Marketing and Greg Jenkins)

Pros

I like being able to set up campaigns that run the full year making sure the customer is kept in the loop. With proper tags I can see that things are running smoothly.

Cons

1) Support. If you are in the US I am sure that support is much better but being 9 hrs ahead of the IS HQ I am usually stuck with the total waste of time 'Chat Support'. Two years ago support would have gotten 5 of 5, today I would give it one star at best. 2) The platform is about 5 years behind the times. Powerful but the look, usability, and feel are dated. If they don't get on this in the next year or two I would expect serious competition to start circling. 3) They remove useful tools, replace with simplicity, and then pat themselves on the back for their own awesomeness. I can write a book about the lack of flexibility in the new (1 year) email builder that was stripped of most of the designing strengths. When they added the ability underline text 4 months in (seriously) they cheered themselves to no end. How email builder was rolled out without the ability to underline is a headscratcher and I am never going to stop complaining about the removal of the HTML snippet. \*\*\*Sorry, it's always easier to remember what you don't like than what you do.

Review Source

Response from Keap

August 27, 2017

Hi Liam, Thank you for writing a review. I will make sure to share your product feedback with the right teams here so we can create a better experience for our customers. Take care!

TÜ

Taha Ü.  
Civil Engineer  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Potente soluzione CRM all-in-one per una crescita aziendale semplificata"

May 3, 2023

5.0

La mia esperienza complessiva con Keap è stata abbastanza positiva. Nonostante le difficoltà iniziali nell'apprendimento del sistema, ho trovato la piattaforma incredibilmente potente e preziosa per la mia attività.

Pros

Uso Keap da diversi mesi ormai e devo dire che ha notevolmente migliorato le mie operazioni commerciali. La piattaforma CRM all-in-one mi ha aiutato a semplificare le mie attività di vendita e marketing, semplificando la gestione dei dati dei clienti e delle attività quotidiane. Amo particolarmente le funzionalità di automazione che mi fanno risparmiare tempo in attività ripetitive, permettendomi di concentrarmi maggiormente sulla crescita della mia attività.

Cons

Mentre apprezzo le robuste funzionalità offerte da Keap, trovo che la curva di apprendimento possa essere un po' ripida per i nuovi utenti. Mi ci è voluto del tempo per abituarmi all'interfaccia e utilizzare appieno tutte le sue capacità.

Review Source

Response from Keap

May 10, 2023

Hello Taha! Thank you for taking the time to share your experience with Keap. We're happy to hear that it's greatly improved your trading operations! We appreciate the feedback. We are working to extend our resources and services further to help new users feel confident.

David R.  
Asesor político  
  
Used the software for: 6-12 months

### "Perfect for marketing automation more customers, increase sales and save time."

May 30, 2018

4.0

Without losing this idea at any time, Infusionsoft has launched a marketing and sales automation software with everything needed to get more customers, increase sales and save time. All this focused on small business sectors

Pros

Focus on small businesses and businesses: This is a strong point of this platform because it safeguards the interests and tries to cover the needs of a sector, that of small businesses and businesses, generally something forgotten by the tools and Marketing services. Sales-centric: Everything related to this platform is directly related to the increase of sales: interface, Web page, demos, help systems. With the added value that, according to the experience of many of its users who claim to have increased their volume of business, achieves its objectives with solvency. Remarkable system of automation and integration of services: its functionalities in this area are more than enough for the type of company that the program is aimed at. Therefore, we can talk about a practical tool and perfectly aligned with your objectives and customer profile.

Cons

Roaming: As it is aimed at small businesses, it is fully aware that these, being limited in resources and personnel, cannot devote many hours to attracting clients. The price: Although the monthly quotas are acceptable, the initial amount to be paid is quite high, taking into account that there is no trial version (only a demo). You can check the prices of the tool in the price page of your website. Reporting: This functionality is quite loose, especially with regard to the generation of marching details of campaigns and sales trends. Poor web analytics: This is another aspect that should be improved, since the data offered are scarce and unreliable when determining conversion rates.

Review Source

Sai R.  
Client Project Manager  
Internet  
Used the software for: Less than 6 months

### "Perfect for streamlining operations "

July 19, 2023

5.0

The experience has been very positive and productive

Pros

Keap is an amazing platform for simplifying and effectively managing customers, leads, and prospects. The support team is exceptional to help you scale and grow your processes.

Cons

There haven’t been too many factors or features to dislike about Keap

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Services offering and recommendations from partners

Review Source

Response from Keap

July 27, 2023

Hello Sai, We appreciate you taking the time to leave us a review! We're glad to hear that your experience has been very positive and productive. We'll be sure to pass along that you have found our support team to be exceptional.

Géovanny N.  
graphic designer  
Graphic Design  
Used the software for: 1-2 years

### "Keap the all-in-one software to manage your business"

February 16, 2023

4.0

Pros

As a Keap user, I was impressed with the ease of use of the software. Contact management is simple and intuitive, and you can easily track the history of interactions with each customer. Billing is also easy to manage with pre-designed templates and online payment options.Keap also offers marketing automation features to help you save time by sending automated emails and personalized follow-up messages based on your customers' behavior. Scheduling appointments is also easy with online scheduling options for you and your clients.

Cons

It is important to note that Keap's paid plans can be expensive, especially if you need advanced features such as marketing automation. Also, some features may be limited depending on the plan you choose.Overall, I highly recommend Keap for entrepreneurs and small businesses looking for an all-in-one software to manage their business. With comprehensive features and an easy-to-use interface, Keap is a great choice for effectively managing your business.

Review Source

Response from Keap

March 7, 2023

Hello Géovanny, We appreciate you taking the time to leave us a review! Glad to hear that Keap has been an asset to you and your business.

Nathaniel S.  
Gestion des clients  
International Trade and Development  
Used the software for: 1-2 years

### "Une solution CRM à plusieurs facettes "

December 1, 2023

4.0

Pros

Je suis satisfait de son utilisation aussi simple que facile parce que l'utilisation du CRM me permet le stockage des informations personnelles tout en évaluant des pistes. Il me permet aussi de suivre des opérations de vente ainsi que l'automatisation des séquences par mails.

Cons

Beaucoup d'autres fonctionnalités sont à développer pour Keap afin de permettre une meilleure utilisation de l'application.

Review Source

Response from Keap

December 14, 2023

Hello Nathaniel, We're glad to hear that you are satisfied with how simple and easy to use Keap is. We appreciate your feedback on features. We have a lot of exciting things coming out soon.

SS

Sofia S.  
Product Manager Marketing Moda  
Retail  
Used the software for: 1-2 years

### "An efficient CRM solution"

March 23, 2023

4.0

Overall, I have had an excellent experience with Keap. It is a great all-in-one CRM platform that is easy to use and provides great customer service. The only downside is that it can be a bit pricey, but if you are looking for an all-in-one CRM platform, Keap is a great choice.

Pros

Keap is an incredibly user-friendly all-in-one CRM platform that makes it easy to manage customer relationships. I love how quickly I can access customer data and generate reports. The customer service team is also incredibly helpful and always on hand to answer any questions I might have.

Cons

The one downside of Keap is that it can be a bit pricey for some businesses. However, if you are looking for an all-in-one CRM platform that is easy to use and has great customer service, Keap is a great choice.

Review Source

Response from Keap

June 21, 2023

Hello Sofia, Thank you for taking the time to share feedback on your experience with Keap. We greatly appreciate your kind words and are delighted to hear that you find Keap to be efficient and user-friendly. Regarding your comment on pricing, we understand that affordability is an important consideration for businesses. We constantly strive to provide a valuable solution at a competitive price. Once again, we appreciate your feedback and your endorsement of Keap.

SD

Shivang D.  
VP Global Payer Relations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Keap has been greatly useful in managing leads and customer relations for me and my firm"

June 1, 2023

5.0

Like lots of smaller firms, we were beginning to have trouble managing leads and customer campaigns as we grew rapidly throughout the year. We decided to switch over to a more comprehensive platform in Keap, and ever since then, our processes have been streamlined dramatically. Lead management is one of our most important tasks for firm growth, and Keap has singlehandedly made it something that's both easy to visualize and manage across team timelines.

Pros

My team loves that we now have a centralized platform to manage customer relations. We enjoy viewing our sales pipeline in real time, and the visual presentation of this in Keap is attractive and easy to understand.

Cons

There was a bit of a learning curve for several members of our team, as they had to integrate this new platform into old processes. However, everyone has grown to rely on Keap now.

Review Source

Response from Keap

June 16, 2023

Hello Shivang, Thank you for taking the time to leave us a review. We're glad to hear that moving to Keap has helped streamline your processes dramatically! Thank you for the feedback regarding the learning curve. We are working to further extend our resources to help new Users feel confident using Keap.

Emi C.  
Administrativa  
Marketing and Advertising  
Used the software for: 2+ years

### "El mejor software de control para tu marketing"

January 16, 2023

5.0

La integraccion de IS con otros Software es genial, de hecho, lo hemos implementado con un vuelco de datos, a traves de RRSS a una Excel para nuestros clientes y estan encantados.

Pros

Lo teniamos claro desde el minuto uno que este iba a ser el software que necesitamos. Muy completo, ràpido y competitivo.

Cons

Por poner alguna pega seria, la del soporte tecnico, y que conste que simpre he recibido respuesta.

Reason for choosing Keap

por sus caracteriscas, calidad, automatizacion, recogida de datos, prestación de servicío integral para campañas.

Review Source

Michelle K.  
Social Media Specialist / Analytics & AdWords Assistant / Proofreader  
Marketing and Advertising  
Used the software for: 2+ years

### "It works, but it’s not intuitive"

March 5, 2019

4.0

I remember being in countless meetings where we discussed some of the issues we were having with this program and how we were on the hunt for a new program. It was costing our company a lot of money and while, on a basic level, it got the job done... we were never 100% satisfied with the set up.

Pros

It got the job done for the years that we used it. The company I work for used this program before I started so I don’t have any information as to why we went with it. We used this program for years to send out newsletters and other emails. For the most part, it got the job done.

Cons

We used this program for years for our emails and monthly newsletters. Unfortunately, though, this meant we had to hire and keep on a contracted employee to help build these emails because no one in office was trained. In the end, we decided to switch to another program and still needed to pull data from Infusionsoft. It was up to me to gather this data as our contract was up with the previous person who ran it and wow, is it confusing. I luckily had some training by the contracted employee before she left but it didn’t seem to make much of a difference. It is not intuitive. It is not easy to find old emails even when you have a ton of data on the email. There is no easy way to search for things or pull data. You have to know the program very well and do a very serious training on it because creating and reviewing email data is not nearly as easy as other programs we’ve used.

Review Source

KC

Karen C.  
Owner, Chief Marketer  
Marketing and Advertising  
Used the software for: 2+ years

### "Infusionsoft helps me capture and convert leads by combining the best of CRM and marketing automation functionality."

October 14, 2017

5.0

The ecosystem of Infusionsoft is almost as important as the software itself. You can create a software stack with a number of different add-ons which can accomplish most anything. There are programs that help with scheduling (Appointment Core), membership sites (Memberium), integration with Facebook audiences (Sync2CRM), text messaging (Plus This) and countless others. Infusionsoft has an API with which it is easy to integrate and many platforms within the community have done just that.

Pros

Infusionsoft simply has the best "all-in-one CRM" for the price. The marketing automation section of Infusionsoft includes a visual campaign builder for automated emails which I consider one of the best in the industry. The ability to create beautiful, mobile-responsive landing pages simply adds to the value of the automation. Pairing this automation with a CRM with robust capability for sales follow-up is what creates the value. The e-commerce and tracking reports are just a bonus.

Cons

Infusionsoft includes basic Lead Generation reports but true ROI reports require add-ons, such as Wicked Reports or Graphly. Such reports are critical for understanding from where your leads are generated and how to refine your marketing. Despite this being a downside, I would add that a software stack of Infusionsoft and Wicked Reports is often less expensive and more effective than other CRM alternatives. Additionally, Infusionsoft is planning to release advanced analytics baked into the platform shortly, or so I have heard.

Review Source

RM

Romney M.  
COO  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Too many broken connections between databases"

July 17, 2017

2.0

Pros

Simple to learn and use. Navigation was ok, capable of making some good looking emails, email campaign system was pretty cool and easy to do with some limitations of what it could do.

Cons

Databases not linked, meaning if you make an email in their marketing area, you cannot save it and use it in your individual emails. Templates are not transferable, so you have to send individual emails by creating a tag of the customer name, apply the tag to the customer, then send a broadcast email for ONE email in order to use the template. They SELL you on their ability to take email lists and mail to potential customers (say, from a trade show). But then they give you a HUGE legal disclaimer that won't allow you to actually DO this. They will charge you $250 per email which gets a complaint (I got zero, but I did not send to a generic list). When you call to ask to do something, 50% of the time they are NOT available, or you have to wait up to about an hour on hold. There seems to be only ONE guy who knows the database and if you point out something like the incongruity of the databases, he will simply tell you "we can put this on our list of fixes" and then do nothing about it. They spend an inordinate amount of time to help you buy or use free marketing setups in their "marketplace," but meanwhile they have so many glitches that they simply refuse to fix.

Review Source

Response from Keap

August 1, 2017

Hi Romney, Thank you so much for taking the time to leave a review. We’re glad you wrote about your experience so we can help fix the issue. Our templates are in fact transferable. When you are in an email within the campaign sequence, on the upper right Actions drop down there is a save as template button. We do not charge per email but do have email overages if a user goes over their limit for the month. If you would like to increase your limit, I recommend contacting our phone or chat support http://help.infusionsoft.com/contact-us I hope that helped and if you have further questions or comments please don't hesitate to reach out to us. Thank you!

DR

Damian R.  
Owner  
E-Learning  
Used the software for: 6-12 months

### "Too complicated and hidden $$$ - you'll spend thousands more. "

October 7, 2020

2.0

1\. The logic of the CRM was so complicated, that you need to talk to your "expert" if you want to make any adjustments. 2. My email deliverability was not good - in fact there were a few months where the links in my emails that had the Keap training code (which was all of them) were seen as MALWARE by google chrome. Keap took NO accountability. Even though they sent me a support message detailing the issue.

Pros

I thought it was going to manage all of my CRM, Email Marketing and Reporting...but in order to interface with the Infusionsoft/Keap platform I needed to continually hire experts who tried charging me $3,500 per month on top of what I was paying Keap.

Cons

Way too complicated. When you sign up, included in your set up is the cost for an expert -- who you think is working for Keap...but they're an independent contractor who is being paid a cut rate to get you up and running. After your set up, they will charge you THOUSANDS to fix and adjust your account.

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

I was familiar with this program - I could set up the CRM myself and I don't have to pay anyone else for support. For the same $$ as Keap I have a technical expert who helps me with most issues.

Review Source

VR

Verified Reviewer  
Ninguna  
Computer Networking  
Used the software for: 2+ years

### "Número de teléfono y línea comercial vinculados .2°línea con SMS y desvio de llamada"

January 18, 2023

5.0

Una experiencia genial y agradable gracias a las opiniones que brida el software

Pros

Las funciones que ejecuta el software son muy rápidas y sencillas de muy buena calidad

Cons

No hay disgusto en el software todo esta bien

Review Source

Response from Keap

January 19, 2023

We're happy to hear that Keap has been able to help you and your business. Thank you for taking the time to leave a review!

Raymond H.  
Gestion clientèle  
Broadcast Media  
Used the software for: 6-12 months

### "Un logiciel d'automatisation "

October 20, 2023

4.0

Pros

Un outil marketing permettant de suivre des opérations de vente, Keap est un excellent logiciel qui m'a permis de créer des factures, j'utilise mon CRM pour stocker des informations personnelles et évaluer des pistes, il m'a permis aussi l'automatisation des séquences de marketing par e-mail tout en permettant une conclusion des ventes. Je suis satisfait tout simplement.

Cons

Les fonctionnalités de Keap sont limitées, un coût élevé.

Review Source

Response from Keap

January 24, 2024

Hello Raymond, We're glad to hear you're satisfied with Keap so far! We do have some exciting things coming out, so hopefully that helps address your feelings that the features are limited. If you ever have feedback, we do have keap.com/tellus . We're always happy to hear from Users on what they want from the software.

EJ

Ernest J.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Best Quote to Cash and Marketing CRM"

February 2, 2022

5.0

100% satisfied. I have used and tried many other CRMs. This is by far the best to give me all the info I need all in one place. The cost compared to the competition is so low, it is a not brainer.

Pros

Quote to cash is simple, the client user experience is 10/10. Easy to find details and status of clients.

Cons

With so many features, there is a lot to learn.

Switched from

[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

I left Zoho One because the customer support was horrible and I needed to have 10 windows open at a time. I left Salesforce because the price of all the options needed was over $2,500 per month. Keap Max Classic is less than 10% of the cost and the setup was free. Keap is already ready to go out of the box and the customer support is incredible. Salesforce wanted me to use a 3rd party developer to set up the system, they wanted $28,000. That is ridiculous and unacceptable. Salesforce nickel and dimes and they do not give a crap about the customer.

Review Source

AC

Almudena C.  
Especialista comercial  
Insurance  
Used the software for: 1-2 years

### "Gran software de CRM"

March 19, 2023

4.0

¡Una experiencia increíble desde las ventas hasta el servicio! Me encantan las plantillas disponibles para campañas de correo electrónico y todas las funciones útiles.

Pros

La mejora de la plataforma recientemente es notable y es una herramienta fantástica, especialmente para las empresas emergentes. El servicio al cliente es como ningún otro; siempre ha sido muy útil y conocedor hacia mí y mi equipo. También es una inversión muy razonable en comparación con otras plataformas.

Cons

Keap puede ser un desafío para aprender, especialmente si es nuevo en CRM o automatización de marketing. Puede tomar algún tiempo parametrizar todas las características y funcionalidades de la plataforma.

Review Source

Response from Keap

June 21, 2023

Hello Almudena, Thank you for taking the time to write us a review. We greatly appreciate your kind words and are thrilled to hear that you've had an amazing experience from sales to service.

Matthew D.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Great contact management and CRM tool"

December 1, 2018

5.0

It's been great. This was my introductory CRM/sales software. We were well set up to use it as a CRM and I learned SO much from it. Industry standard tool for marketing and sales that offers a lot of transferable knowledge to other mid-tier systems. Have recommended and will continue to recommend it.

Pros

Excellent contact database management options and search capabilities. Easy to pull as specific of a list as possible after a good set up. Simple, easy-to-use email broadcast system. Email campaigns have good functionality and are easy to operate within.

Cons

They are built for and serve mostly medium to small sized companies. We recently outgrew them because of our contact base. Anyone who sends a lot of emails (1 mill+/month) will be in the second to the top tier of their subscription. It's not super user-friendly or intuitive. Takes an experimental mind or a lot of training to break the Infusionsoft code.

Review Source

Response from Keap

December 4, 2018

Hi Matthew, Many thanks for the review and feedback! Cheers, Sarah, Advocacy Manager at Infusionsoft

Jennifer M.  
Consultant / Virtual Assistant  
  
Used the software for: 2+ years

### "Just OK for a CRM "

July 25, 2018

3.0

It's what my client chose, so I would have chosen something else. Little benefit.

Pros

I like that this software is somewhat organized and easy to collaborate with others on your team while using.

Cons

Lack of reports available. There are some very OBVIOUS things within IS that you should be able to pull a report on with re-creating the wheel. They need to create more standardized reports that anyone would commonly use. Any of the fields that they track on your clients should be easily trackable in a report instead of creating something from scratch. Need to remember your users are just that - USERS - not programmers!

Review Source

Response from Keap

August 14, 2018

Hi Jennifer, Thank you for the feedback. Our product developers are working hard to improve ease-of-use in our product and you should see some great enhancements throughout the rest of the year. That said, in terms of reporting, I highly recommend you give our support team a call because they can give you a hand with achieving the reports you need. Thanks again for your feedback! Cheers, Sarah, Advocacy Manager

Wenx D.  
Redacteur  
Writing and Editing  
Used the software for: 2+ years

### "Keap, bon logiciel"

November 29, 2023

5.0

Pros

Keap est un logiciel fiable et facile à utiliser et permet de gérer les publications par email et de faire les marketings d'entreprise

Cons

Avec keap , malgré ses meilleures fonctionnalités le coût de la connexion est élevé

Review Source

Response from Keap

December 19, 2023

Hello Wenx, We appreciate you taking the time to leave us a review. We're happy to hear that you've been a customer of ours for more than 2 years. We wish you and your business the best. Thank you for the feedback regarding cost. Our team is always working to add more value into the app.

Similar Products

Featured