Envision Telephony

Click2Coach

4 / 5 2 reviews


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Envision Telephony
  • www.envisioninc.com/
  • Founded 1994
  • United States

About Click2Coach

Envision Telephony provides software and services that improve performance from the contact center to the enterprise. The company's solutions enable customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach and are deployed across thousands of desktops in both a telephony and back-office environment.


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Click2Coach Features

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Click2Coach Reviews

Click2Coach review

Nov 18, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons: It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

Recommendations to other buyers: IT Transform every interaction into lasting customer relationships with coaching to improve agent effectiveness.

Fantastic relationship with Envision and this product for many years!

Sep 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons: We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

Recommendations to other buyers: Focus on the agent experience and how they will receive coaching and advice from leaders related to their calls.