--- title: "Click2Coach Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Click2Coach Software - reviews, pricing plans, popular comparisons to other Call Center Workforce Management products and more." source_url: "https://www.capterra.com/p/76428/Click2Coach/" page_type: "product" language: "en" --- # Click2Coach Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Click2Coach ## What is Click2Coach? Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. ## What is Click2Coach used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Training](https://www.capterra.com/training-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Click2Coach?[Manage this product listing](https://www.g2.com/products/click2coach/claim_requests/new?auto=true) ## Click2Coach Overview Updated September 2026 AI summary Click2Coach serves organizations of all sizes seeking call center, contact center, CRM, and workforce management capabilities. It offers features such as call logging, live call monitoring, call recording, reporting, analytics, and a dashboard for activity tracking. Deployed via cloud or on-premises, Click2Coach includes training and support options to assist teams in optimizing customer interactions and agent performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Click2Coach 4.3 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $25 Per User Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (2) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 4.0 (2) Customer Service 4.7 (1,538) ## Click2Coach alternatives [4.5 (101)](https://www.capterra.com/p/96628/InfoFlo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Click2Coach Overview ### What company size and specific industries is Click2Coach built for? Click2Coach is designed for contact centers with 5 to 5,000+ agents across all industries, including financial services, insurance, travel, credit unions, healthcare, and similar service organizations. Features and Usability ### What are the key features of Click2Coach? Click2Coach offers a dashboard for tracking activity, call recording and on-demand recording for capturing calls, and call monitoring for live oversight. It also includes call logging, reporting and analytics, archiving and retention, built-in course authoring, learning paths and tracks, customizable templates, and event triggered actions. Getting Started and Support ### What training and onboarding options does Click2Coach offer? Click2Coach provides in-person training, live online sessions, and documentation for getting started. In-person training supports direct, on-site instruction, live online sessions allow guided remote setup, and documentation gives teams written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Click2Coach offer? Click2Coach provides email/help desk and phone support. These channels give users direct ways to contact the support team for setup questions, troubleshooting, and account issues. ## Features AI summary Based on 3,851 Call Center Workforce Management reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Click2Coach includes **Call Logging** and **Call Monitoring**, giving teams a way to track customer interactions and review agent activity in real time. However, it does not offer **Call Center Management**. Instead, it provides other important capabilities that reviewers also value, including **Call Recording** (**46%**) and **Reporting/Analytics** (**43%**), helping businesses review conversations, measure performance trends, and improve service quality over time. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Built-in Course Authoring Tools that allow users to create and publish courses and course material/content Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Click2Coach 14 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Built-in Course Authoring: Tools that allow users to create and publish courses and course material/content - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 4.3 (2) 4.3 Based on 2 reviews ## Pricing Basic $25.00 Per User, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.3 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JP John P. Legal Services ### "Click2Coach review" 3.5 Overall Rating 3.5 3.5 Ease of Use 3.5 3.5 Features 3.5 3.5 Customer Service 3.5 3.5 Likelihood to Recommend 6/10 November 18, 2014 Pros The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions. Cons It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PK Perry K. Hospitality ### "Fantastic relationship with Envision and this product for many years!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.5 4.5 Likelihood to Recommend 10/10 September 30, 2014 Pros I like the user-friendly functionality, the agent interface, and Envision's support team. Cons We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.