Pros: Great product, helped our business tremendously, we went from $900K in revenues to over $4million within 2 1/2 years. The product is truly feature rich and does thing no other e-commerce suite could do. If I wanted to purchase something else to get all these features I would have needed to go into a high level enterprise peice of e-commerce software in the hundreds of thousands, this was a fraction of the cost.
The negative is the support, they could use more help in terms of more support people.
A product I am very excited about is their Redxchange, that will truly help us with increasing sales and differentiate our company and help us compete against very large competitors.
Cons: Service could be a bit more responsive. Interface needs a bit of a make over.
Overall: Great product, nice guys that own the business