Who Uses This Software?

Small to mid-sized retailers and businesses that have point of sale and inventory management needs.


Average Ratings

95 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $495.00/one-time
    See pricing details
  • Pricing Details
    Secondary workstations in a location are only $225
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • High Meadow Business Solutions
  • www.retailedge.com
  • Founded 1989
  • United States

About RetailEdge

Affordable, powerful POS software; integrated point of sale and inventory management software for retail businesses. Works for single or multiple location businesses. Men's and Women's fashion boutiques, Gift shops, Specialty retailers and other business with diverse inventory needs.


RetailEdge Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

RetailEdge Reviews Recently Reviewed!


User friendly software that takes only a few days to learn. Awesome tech support! :-)

Oct 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding).

The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly.

I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha.

Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Cons: Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark.

Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

Overall: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

This software constantly grows with our business and there are features we still haven't used yet.

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

Overall: It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!

I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.

I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

Excellent POS software with great inventory control and customer tracking

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system.

Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features.

Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!

Cons: Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

Overall: Inventory control and customer tracking, custom reports and more!

We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back with RE.

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.

I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.

The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

Cons: The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.

In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Capterra loader

We have been using RE since 2007 and have been very happy overall.

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business.

I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Cons: I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen.

Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok"

We have trained ourself for the most part, but it would still be nice to have an alert.

Overall: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015.

More in depth reporting can be beneficial as well.

Retail Edge has been a great, stable tool for POS.

Oct 23, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Retail Edge is very inexpensive for what it offers. Navigation is simple and day to day tasks are easily done using the tools included with Retail Edge. Items can be entered 'on the fly' yet inventory tracking is also done without needing to purchase a separate module. Customer tracking is also easily handled and reports are easily accessible. Using the matrix to handle similar items with differences like color and size makes inventory entry much faster and efficient. Retail Edge links seamlessly with our online store and keeps inventory control efficient across both channels.

Cons: Designing a software to meet every retailers needs can be challenging. At times we have found Retail Edge to be cumbersome i.e. editing items after the fact can be difficult and can be accomplished, but not before doing multiple steps to make the corrections. We are a bike and ski shop and have a service department which we are unable to track the items in for service using Retail Edge. We have of course found a 'work around' as is with the case on most cumbersome features of the program, but having to create a work around is the cumbersome point. It has not been enough of a headache to leave the Retail Edge family, we have just needed to be creative in the 23 years we have been using the program.

Overall: Inventory Tracking, Customer Tracking and day to day register sales.

Great point of sale software with an amazing support team. Fifteen years of business and very happy!

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!

New to the retail environment, starting your own brick & mortar store.... this software is for you!

Nov 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.

Cons: If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.

Overall: This software gives us great reporting features and allows us to fully understand our growing business on daily, weekly and monthly basis. The ability to do back-office work on the main database without extra licenses is also a plus. Inventory management is second to none compared to other software we have seen.

Flexible: Can be as complicated or as simple of a system that you want.

Oct 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.

Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.

To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.

Cons: They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.

Best Value and Excellent Service

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

Cons: My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.

Has been great for my shop! Every week I discover another function or report that makes life easier.

Nov 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly.

I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time.

I like the ability to have wish lists for customers!

Cons: There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.

Overall: The ability to easily track my inventory, sales, and sales tax.

I Love This Retail Solution!!!!

Jul 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

Cons: Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

Overall: Peace of mind, easy backups, control over inventory, solid reporting.

Very easy to use and straight forward. Does everything I need for my store and more.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Cons: Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

Overall: an well made-smooth checkout for my customers and employees.

Vendor Response

by High Meadow Business Solutions on July 20, 2018

David, Thanks for your review! We're so glad you like the ease of use and our comprehensive reporting features.

We do have a Buy X for Y and get Z off feature! please click Here to go to our forums for a step-by-step tutorial on how to set it up. Give us a call if you have any questions!

Regarding your customer information, nothing should be getting deleted since your data is local to your own computer. If you are concerned you're losing data please give Tech Support a call.

Here

http://retailedge.com/phpBB/viewtopic.php?t=3420

https://bit.ly/2LaYETu

Text

We've been using Retail Edge for over 5 years now and we are satisfied with the product!

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There a few things that we like most about the software:

1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help.

2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after.

3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.

Cons: I described a couple issues that we've had to the Tech Support group.

1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.

Wonderful! Never a glitch!

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself.

Cons: Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable.

Overall: The software does everything! It provides a flexible and user friendly POS that fits my business. It is affordable, secure, provides numerous reports and has the best support service you will find. Seriously, the best retail program out there.

Easy to use and easy to set up.

Nov 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later.

The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option.

Overall: I was looking for a Point of Sale Software to run my sporting goods store and the reason I chose RetailEdge was because they were the only system that I found where I could just buy it outright and not get hit with all sorts of subscription fees. The other reason I chose them was because the data was mine and it was not sitting up on someone's cloud having who knows what analyze it and mining my information. The support team is knowledgable and has ben able to help me through the small issues that all seem to be related to Windows Updates messing up printers. All in all its a good program at a good price.

Amazing POS software for a fraction of the cost of others on the market!

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick to return my call and even quicker to solve the issue and are very pleasant to deal with. I've had Retail Edge for both of my stores for almost 2 years now and am still loving the software. I love that it has an "Island" option where I can use my laptop to work from home and it will sync to the store. We can also use it as a second register during the busy days. The "Dashboard" app allows me to check the store sales (both locations) throughout the day, which is also nice.

Has a lot of features and is a very good value for the money

Jul 29, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

Cons: When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

Overall: Great inventory control and helps me to decide how/what/how many to reorder.

Simple program that can do everything that I need it to do.

Nov 02, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software.

Cons: I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison.

Overall: I use it every day to track the sales and inventory of my stores.

We have been using RE for a long time. It is perfect for a small retail business.

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Cons: Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

Retail Edge was a solution that allowed us a robust, feature rich system with a low entry cost.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Cons: Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

Retail Edge is so easy to set up and use, and if I ever have a problem, the reps are super helpful!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.

Cons: When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!

Overall: I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't utilize a way to be able to track gift certificate sales over both registers. It would be nice to be able to accept our other location's GCs without having to go in and adjust the sales later. I don't know if that can be done or not.

Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before.

Oct 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

Cons: Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

Overall: Saves money, makes money, saves time analyzing and ordering products.

Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic so far

Nov 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software

Cons: RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.

Overall: It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge.

User friendly & versatile

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.

Cons: Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.

Overall: Easy to use and train new employees. Upfront cost are very reasonable and monthly cost is well worth it and affordable. Best POS system I have used for everyday sales and customer billing.

State sales and use audit was flawless per the auditor .

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great tool for inventory and customer purchase history. Love the reports. We love it and wouldn't change anything.

Cons: Pay to upgrade, missing out on good stuff which we can't always pay to update. Maybe an annual free upgrade could be possible

Overall: Organization

Vendor Response

by High Meadow Business Solutions on October 18, 2018

Perry,

Thanks so much for your review! We're glad you like the reports and and customer purchase history.

Our Upgrade plan is only $5/workstation/month, and at 9-10 updates per year, we feel that amount best suits our customers and our efforts to provide the best version of RetailEdge we can.

Best bang for your buck, no doubt. Excellent support During implementation.

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The price point was unbelievable. Best value on the market, no doubt.

Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated.

Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.

Cons: All complaints are minor, and relatively insignificant.

Inventory Manager & Recieving seems like redundant functions and can cause some confusion.

Search functions in Recieving has limited function.

Search functions always revers to default search category rather that keeping last search preferences.

I still haven't figured out how to label display discounts the way I want to.

Flexible and economical full featured POS system

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has the functionality of a much more expensive package. It is reliable and flexible enough to meet all of my demands - from inventory management to ringing up sales at trade shows, I have not found a product that can compare.

Cons: Direct access to the database is difficult for DIYers like myself. I would also like to see editable grids introduced on the purchase order screens to allow quantity adjustments without having to run through 3 screens for each item.

Awesome is the word I would use.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user-friendly and has many layers so there is always some report that you can create or you can detail and customize your inventory. Minimal training when you hire new or seasonal staff. RetsilEdge's staff is very professional (I can probably name every one of them from all the help they've given me over the years and knowledgeable, they are all great!

Cons: Nothing really; As I mentioned before, it's user-friendly and can be used easily. Nothing to complain about.

Overall good

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use. App is helpful. Service is great. The Island functionality is very helpful, as is the ability to hardwire and network. We run two PCs and a laptop that sometimes serves as a register and all three communicate well.

Cons: The reporting is not great. Basic sales etc is fine, or if you just want to see PDFs, it's ok, but the two ways you can export to excel are not great if you need to manipulate the data. Hard to sort, lots of repetitive page break info etc.

From day 1 (almost 15 years ago)been so helpful! Rarely need help when I do they are great!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, provides data I need to make good decisions for my business. Turn key set up and support.

Cons: Having to modify the price to reprint a price label with the original price on it. We do markdowns in red pen from original prices. Never need the sale price printed on a label. Would be nice to be able to reprint labels always at original price. Now look up item, change price back to original, print label, change price to sale price.

Overall: Inventory management, sales reports

We have used Retail Edge for 20 years. It has always worked well for us.

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support is incredible, when you call in you get real people who understand the product and can solve your problem in a few minutes or less.

The new Android Dashboard so I can stay in tough with my store sales.

Cons: When Microsoft does its updates there are often small issues that crop up and make something in Retail Edge malfunction. But the good news is that Customer Support is awesome!

Overall: We can track customer history, product sales and see trends in the paddlesports industry.

Been using for 13 years now. Overall great experience

Nov 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Within the framework provided the software has a fair amount of flexibility. Adding common utilities can allow you to run your business from anywhere using the RetailEdge functionality. The price is also a strong "Pro." Lots of great tools for a reasonable price

Cons: You must move within the framework provided. If you want to do something not supported it can be a difficult road.

Overall: Fairly bulletproof Point of Sale (POS) application.

Great people to work with.

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy and inexpensive. Over 135 reports. Easy to search current inventory. Easy to teach employees.

Cons: Should have reports other than a sales report that generate manufacturer or vendor part numbers. Hard to integrate with some of our manufacturers reports. Have to manipulate excel sheets which is too cumbersome. Would like the sizes listed horizontal instead of vertically. Kind of like a size sheet where you make scores.

It has a been an easy software to understand and setup

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is able to handle the 14000+ clients we already have. The import process was easy. It handles the variety of inventory all the way down to serial numbers.

Cons: The only real complaint I have with this software is when receiving check payments from customers there is no field to enter the actual check number. Many times months down the road a customer will call and ask for the check number an invoice was paid with.

Overall: I am able to use the new chip credit cards and it is very professional interface when we have credit card machines that interact with our software. Customer history and inventory management.

New to R.E. in June. Very easy transition.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The intuitiveness of the tasks. It guides you to success. We like the multi-options to perform tasks. You can do it this way or that and still be successful.

Very easy to train folks to use the system. Support was there and very helpful when needed.

Cons: The least favorable pre-purchase issue was the anxiety in setting up and learning a new POS system. I didn't look forward to the anticipated time needed to learn and launch the program. It was easy ! The anxiety was totally unwarranted and the time requirements were well below the hours I expected. So much of it was intuitive and reasonably understood.

Overall: Quick, easy and comprehensive transition from a POS system we had been using for 20+ years to Retail Edge's product. Still learning (only been on-board for 2 months), but any avenue I take to become savvy with an unexplored area meets with quick and comprehensive understanding. It's remarkable intuitive. The options to perform tasks make sense and the performance is easy.

Vendor Response

by High Meadow Business Solutions on August 01, 2018

David, it was a pleasure working with you personally on your transition and I'm so glad to hear everything is going smoothly for Forth N Goal! Thanks so much for your positive feedback! -Kayla

Simple to use, great value, does everything needed.

Jun 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service. Easy to use functions. I like the retail island, I can check my sales remotely.

Cons: When looking up a customer, if the customer isn't in the system you need to start over again.

ie; What is your name...my name is Philips...you look up Philips and he's not there...it should then say do you want to make Philips a customer, rather than making us retype Philips...which is an easy last name .

Excellent

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the robust data collection - that it has so many fields - and that I can import from and export to a CSV file.

Cons: I would like to see more flexibility to use the data - for example, ability to sort and organize fields on a page and keep that layout, ability to filter and sort by multiple levels, and ability to create customized reports.

Overall: Data collection, retrieval and analysis. Easy reports for sales tax and accounting.

Being a customer for 14 years I think says it all. Great product and even better support!!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Perfect for my small retail business. Having two stores it tracks our inventory and simplifies the ordering process for the two stores. It is a user friendly piece of software and if you don't understand anything, the RE Tech staff is there for you!

Cons: I wish it was available for a Mac platform as I am not a fan of windows. When windows updates is the time we have trouble and need tech support.

right from the demo download to buying and installing sales and customer support was awesome

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of all aspects of the software, very easy for sales clerks as well as for the administrator for system setup and creating item codes, departments, classes, etc.

Cons: I have a specific/unique application that the software doesn't do. However Sales/Customer service provided me with 2 workarounds and an explanation.

Overall: Inventory management and POS system all in one at a very good price

Capterra loader

Simple and amazing software!

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!!

Cons: There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice...

The sales process was fantastic. The training was the worst experience ever

Jul 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has the ability to give me the information I need. the scanner is a great feature. The ability to pick and choose the equipment was nice.

Cons: You have to wade through way too much to get to what is needed. The ease of use is minimal. Functionality for the daily user as a cash register is too slow.

Overall: Ability to have vendor accounts and scan product

Vendor Response

by High Meadow Business Solutions on July 20, 2018

Judy, thank you for taking the time to give us your honest feedback. We are very sorry to hear you're having a difficult time using RetailEdge, as our Technical Support agents pride themselves on exceptional service and training. Someone will be reaching out to you shortly in order to gather more information about the issues you're having and offer ways to make the program more functional for you and your business. Thanks again.

-Kayla

Very good standalone software suite for managing sales and inventory for a retail store.

Jul 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and very intuitive. Loading inventory is pretty straight forward. Because it is windows based we can run it on any computer that fits our needs. Currently we are using a surface tablet with a generic Bluetooth barcode scanner, receipt printer, label printer, and cash drawer.

Initial setup for accepting credit cards was quite easy with the assistance of customer service. The software has a very robust reporting system that help in day to day management and simplifies the accountant's efforts.

Cons: Becuase the software package is so comprehensive, it can take some time to complete the initial setup.

Overall: It is invaluable for our business.

we use retail edge for four location and online sales. great for inventory control and cust. info

Oct 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all of the reports are easy to use and customize.

customer contact has all you could use to keep track of customers.

Cons: inventory search. that being said it may be the way we have ours set up and could be used a different way to make it more efficient.

Overall: the ease of viewing from any computer, not just the point of sale computer. customer info is easy to access and set up. the reports are very easy to customize.

Have been using it to receive merchandise and as POS system for many years.

Dec 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, receiving merchandise and inputting POs is easy and user friendly. We've been approached to change our software system many times over the years, and no one has convinced us that they'd be better or easier to use than Retail Edge.

Cons: There are just a couple of features I wish could be personalized to my liking (mostly in terms of reports)

We use Retail Edge on a daily basis as our primary POS software. We use the software extensively.

Oct 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It ties together all aspects of our retail shop from inventory to customer service in utilizing the customer data base by keeping track of sales. We have never had any issues with the software failing us and whenever we have had any issues, customer service at Retail Edge has been prompt and helpful and always gets ua through any issues,

Have been using this software since our store opened and haven't had any major issues

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With this software glitches are rare. We only need to call customer service about once per year and they are always super friendly and are able to access the computer remotely to help fix things.

Cons: Layaways that have been finalized have too many transactions listed in the sales manager. Once completed it should be one receipt showing all payments.

Gold Tech Support has ALWAYS been outstanding!

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the ability to teach a new cashier quickly. Compound report excellent so we can quickly see our on hand, sales over a certain period, what's on order and what we need to order.

Cons: Some custom reports that I would like - which are probably there but I haven't been able to find them easily.

Overall: Helps to keep an eye on margins and necessary reorders.

Been with Retail Edge for 18+ years. It runs my bricks & mortar store. Gold service plan is great.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The personal service from the tech support. When we get in trouble there is always someone back to us fast with help. Takes a lot of the stress out of running a POS system.

Cons: There is no good way to make this software work with our website and the available web solutions are not appropriate for us. Hoping that we can change that in time.

I have used RE in-store for the last 6 years. Excellent POS and management for small business.

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best features are:

+ I can track inventory and figure out what I have in-store.

+ track PO from vendors and keep track of back-orders.

+ figure out my best selling product and best customers

Cons: - So many features, it is difficult to utilize all of them.

- Front end looks a little dated but not terrible.

Overall: Can easily track inventory, slaes, and customers.

120+ hours testing/research = most robust and best valued software application in the POS market

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: .It's a one time software cost verses monthly cost system and low optional monthly update service. You have the option of onsite hosting order cloud hosting. Both still allowing ability to scale to multi store. So many ways for configuring and your not paying for "add on's" that aren't really add-ons.

RetailEdge has been around since 1998 - they're invested in this business and not a 5 yr old start up. They understand Retailers real issues, not just the fluffy stuff and are always making changes.

Cons: The GUI and presentation is not pretty (but it's functional). More specifically the touch screen POS doesn't allow for too much customization when it comes to: button size, adding more tabs, perhaps adding pictures on the buttons.

Inability to customize printable reports - eg. removing the cost price on PO's - as it still prints cost price; even if the user does not have cost price privileges.

Overall: Inventory tracking , metrics on so many different areas and potential for scaling up business.

Easy to use and run reports

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Detail of Reports help increase sales. We are able to track time and volume to the minute of each day. We are able to track the performance of a product.

Cons: Inventory can be confusing to set up. The product code and description. If you had simila product up we could edit would help.

Overall: Track sales day to day month to month and year to year by the minute.

We have used Retail Edge for more than 25 years and it is so easy to use!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like most about the software that it is easy to use and easy to train new employees on.

We can enter the item number quickly and process the sale quickly with Retail Edge.

Cons: We don't always have a good tract of our inventory on hand. It seems to be that all purchases

are not added to inventory.

Overall: point of sale executed quickly

From the purchase to installation the experience was awesome

Oct 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to use with functionality that works for my type of business and probably any retail business

Cons: Other than not being able to create a non-stock item code with a negative cost and retail amount, but I have been able to use 2 methods suggested by Retail Edge that works for my application

Overall: excellent reporting and inventory control

Software is easy setup and use.

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to easily install the software and configuration and setup. The easy of creating customers, vendors, and items. Sales entry is supper easy.

Cons: Not being able to print descriptions with barcodes and not being able to print cash reconciliation report.

Overall: Sales entry made easy. Customer loyalty gift certificate and gift cards.

Very easy to use.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of the software. We are a hospital gift shop and have mostly volunteers using the cash registers. Even the ladies who have had absolutely no cash register experience have had no problems with this software. Customer support is awesome, always call me right back and have always solved my issues.

Its easy to use and get detailed reports

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to customize the reports to my exact need. Customer tracking, deposits and lay away are very easy to use. Sales page is simple to use and look up items

Cons: input of inventory and and the P.O. system. A video for training for each activity would be helpful.

Overall: reports on sales and details reports

Retail Edge was easy to learn and maintain, when I do need assistance their team gets back quickly.

Nov 02, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and how practical it is for our store. They thought of everything when it was designed. The reports that it produces makes inventory and accounting easy.

Cons: That I don't yet know all the shortcuts that are available. I know there are many things that I am not taking advantage of.

We have been using Retail Edge for over 12 years. It has been an essential tool in our business!

Oct 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Retail Edge is an easy software program to teach our sales staff on for the cash register, regardless of their computer skills.

Cons: The rounding function can be hard to get to an exact number when receiving the purchase orders. It can also be challenging knowing which is the best report to select.

Awesone, state we live in did sales tax audit said Retail Edge was great POS

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable never fails us. Great reporting featers and user friendly. Great ability to see cost. Love it!

Cons: We have lost the ability to do some features with updates but have found work arounds. I think the fees to keep updated are extreme

Overall: Great business picture of sales and breaknown of inventory

I have was very pleased with Retail Edge.

Nov 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extensive data capture including lots of historical information. Ability to export and import data from CSV/Excel.

Cons: Inability to create your own reports easily. Limitations in search function (does not have multi-level search feature e.g., Description = gri* and SKU = CH*).

Retail does all I need and more

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Inventory reports able to track sales total sales reports able to make barcode labeling being able to add to purchase orders from Inventory

Cons: I have not had a problem with system so there is nothing not to like!

time need to add new inventory

Overall: Inventory control

Retail Edge is an excellent software we use at our boutique. We have used it from the beginning.

Jul 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The user friendly capability and how easily we can train employees. Also the daily reporting and closing is extremely easy.

Cons: The fact that I can't access it remotely without paying a fee. Also there are a few reports that I would like to run and can't.

from 2007 to 2017 Retail edge is great software cuz easy to use and good for inventory.

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, your sales and reports, inventory, it's very good software to use and recommend to my lots of friend and one of my liquor store friend running this software and he also glad to me.

Overall: my sales increasing , fast sale , easy to use any age person can use so easy.

Great software, easy, quick & efficient.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to work with. My company has been using RetailEdge for quite some time now and we won't use any other program.

Cons: There's really nothing that I can think of, this is the first program that we really have no problems with.

Overall: Very easy to work with.

I have had Retail Edge over 8 years, I wouldn't consider any other POS

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The assistance that I always get from both technicians and the sales people whenever I have a problem

Cons: some of the report styles, when I am only interested in using the item ID and not the stock number as the numerical sequence

Overall: ease of invoicing and inventory control

All around great prodcut

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we have 2 stores and RetailEdge saves us a lot of time and money keeping both stores synced, works with randon barcode and talks to the scale

Cons: waiting for Android app support so we can use with our Samsung Galaxy and our tablets,

that's pretty much it

Great Software and Support!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to install. Very user-friendly. For what you can do with the software, it is very affordable. We have been very happy with all the features we use in the software.

Overall: Ease of use and very inexpensive compared to what other softwares do.

The best software for the money.

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Takes no time to train someone to use retail edge. Make record keeping a breeze. Best software for the price

Cons: retail edge crashes sometimes. other than that never had an issue with the program. It does everything i need it to do

Great software, low initial cost and a low maintenance fee

Nov 02, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracks inventory, adjustable min max counts, creates PO's, tracks last cost, average cost, sales, everything you need for retail sales

Cons: When a sale is saved the list only has the customer ID number and not the customer name, not a big deal

The Team at Retail Edge is great to work with and very helpful.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The POS is user friendly and very easy to learn. It is easy to train new team members on the POS. I also like having the Island options so I can work at home and when doing events. Everything syncs up so there are not issue.

Cons: It does not have all of the features for my retail store that I would like. The POS does not sync with all online systems. I had already build my website and then found out that it would not sync with it in order to sell online so I have to put things in manually. Kind of a bummer.

Overall: I am not sure I understand the questions you are asking. I guess my benefits include being able to pull data reports which is very helpful.

Great company, been working with them for over 10 years.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very reliable, updated frequently, multi location capable, locally owned and way above average support.

Cons: Cant run it on a Apple computer, would be great because their hardware is above average and they are easy to maintain.

Customer rep was a great help with the process of setting up our retail edge. Very easy to learn

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly and easy to use. Organized and tracks sales with the ability to run multiple reports.

Overall: Muscle Inc has been open for a while and now with a 2nd location its easy to use, user friendly and gives you alot of options to print reoports

Solid retail POS. Good reporting. Great customer service

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Good sales and monthly reports. Great customer service-they are always willing to help.

Cons: Inventory process could be easier. I should be able to scan inventory and create a discrepancy report.

I love Retail Edge. Best POS system

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use. Training new employees is very easy. Ease of issuing gift cards..

Overall: I use the software daily. I issue gift cards thought the system. I love the loyal customer part of the program.

Multi-Currency

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, easy to train staff, communication between devices is excellent.

Cons: Not able to handle multi currency at the different buy and sell rates

Overall: Excellent

Nothing short of professional and knowledgable

Oct 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to navigate, support always looking to make the experience easy to under stand. Constantly upgrading to change with different situations.

Overall: a great POS system

I have used this software for almost 12 year.s

Dec 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I manage a hospital gift shop with both employees and volunteers. It is user friendly, even for those who volunteer only a couple hours a week.

Mostly good, with a few major frustrations.

Nov 02, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Cons: Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed.

Some of the report functions are a bit tedious to use.

Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Overall: Ease of checking out customers and keeping track of inventory.

All in all: good product, exceptional price point, and great staff.

Dec 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have been quite please with RetailEdge. The software is quite functional and pretty straight forward to run. The customer and technical support has been top notch. A special shout out to Anthony in tech support. He was extremely helpful when working through the bugs getting the store open. Also helpful in customizing a special request on labels and receipts.

Cons: I would happily give RetailEdge a 5-star rating except for two concerns.

1. The MPop mobile register/receipt printer sold by RetailEdge was extremely buggy. They were great about the return, but in hindsight, I've not heard anything good about this product. Mine may have been a lemon, but it may be a product they should remove from their list of recommendations.

2. I wish they would develop the product for Apple OS.

Retail edge is really easy to use and offer great support for our customers

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to setup, training is good and easy user interface and ability to use in multiple locations

Cons: There is not much cons to talk about. However, cComplex receipt layouts requires a little more dedication and we

Overall: Happy customers and great support team.

I was happy that it could do the job for such a reasonable price

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not good with computers and I can still use this program. It is an ongoing development they improve and add new features regularly. This is the best single purchase I have made for my store. I started with the free trial years ago and have updated to the current one as they come available.

Overall: I am a small store and your product enabled me to have a POS system at a price I could afford. It helps me keep track of my inventory speeds up the checkout process and tracks how I am doing through the years. my bookkeeper likes the reports that it can deliver. Thank you for many years of service.

Save a lot of time with paperwork

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to find reports and add inventory. The QRL keys are user friendly and labels are easy to make.

Cons: I have not find much I do not like. I use this every day and find more new ways to help make my job easier.

Overall: Paperless job

After using a POS package that cost 10's of thousands more, I'm amazed at how easy & intuitive RE is

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Uniformity throughout modules. Ease of understanding how it works. Superior indexing for searches. Ease in expandability. Quick sync'ing of multi-store databases. Automated updating to smooth out the version to version upgrades for small monthly fee.

Cons: I don't know enough about it yet to have a well informed opinion, but I guess lack of a multiple ship-to address feature in the customer database is the most troublesome for my business which serves, for example, many apartment complexes that are managed by one management company

Overall: Great flexible functionality at a very reasonable price. Predictable upstream costs. Small, dedicated technical / sales force that doesn't allow me, the client, to get lost in the shuffle.

Retail Edger has allow our customer to have better control over the inventory for each location.

Oct 31, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, security features, reporting. For each location to be able to enter sales and at the end of the day because of the RECON feature general reports for each location at the head office.

Cons: Security sometimes can be a pain especially where a clerk has to log in each time she has to enter a sales.

Overall: More accurate sales for the customer and daily location reports.

For the last year, using RetailEdge has proved to be much easier than other POS systems I've used.

Oct 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the thoroughness of the customer service team and how easy it is to train on usability. Any questions can be answered through the help tab or the customer service phone #.

Cons: Reports aren't inclusive for all types of apparel (Inventory, Sales by Stock # etc). Only compatible with Shopify as far as I know.

Over all day to day use is simple

Oct 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mainly having agents to help, who are amazingly helpful and genuinely concerned about making sure clients are getting the most out of the product!

Persons with no POS experience and little training can use this software

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple reports which cover all of the key inventory and sales areas. Unbeatable price for the features. Very little computing resources taken up. Easy to backup. I used more expensive software before but inventory and sales reports were never as accurate.

Cons: Wish I could do additional accounting so that I would not have to export data to be merged with other software.

Very easy to setup and use. Customer support is very quick to respond and very helpful.

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is packed full of features that are hard to find in other software for the price, like having multiple registers as well as multiple locations. The administration side of things is very easy to use, as well as the clerk side of things.

Cons: I wish I could customize the receipts more and change the layout. I wish it had an employee time clock feature.

Overall: The main reason I switch to this product was that I could add an additional register without costing me an arm and a leg.

Some wonderful features but when we had inconsistencies and inaccuracies, the team could not resolve

Jul 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

Cons: inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Great Program with Exceptional Customer Support!

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Comprehensive POS Software Program competitively priced with a one time payment to purchase. Excellent Customer Support with a hour of training included in the purchase price. Incredibly flexible and easy to use. Data stored at individual store site. No additional charges for Gift Cards.

Cons: Sales Receipt difficult to customize. Only 4 lines at the bottom of the Sales Receipt to add store policies.

New customer 2018. Setting up and support to get started was a little tough.

Jul 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The touch screen and ability to change things easily in the POS program. Our managers have access to change the inventory and we can print labels quickly for products as they come in.

Cons: Customer support in setting up at first. Felt like our language and the IT support language was different. No real direction on steps in setting up the software program. We enjoy the program now that we understand it better.

Great product but it lacks certain functions that should already exist for a company this size.

Nov 02, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use when it comes to entering data is great. Looking items up is a breeze when using the pos sytem.

Cons: Not being able to adjust the spacing on a label is a pain especially when the label is cut off. There are certain combinations of discounts that are still not available that seem simple enough to implement.

Overall: We are now more organized and ordering new product is becoming a breeze as we get the system up to par with what we need.

Straightforward program with enormous depth of reporting.

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Retail Edge provides excellent communication between back-of-house preparation and store-front pricing. The ability to customize labels, SKUs, and clerk screens are essential.

Cons: I'd like to see reports as downloadable files instead of pdfs. Otherwise, it has been a useful and worthwhile investment.

Overall: Depth of data; real time data.

Perfect system for my business

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is easy to use and does everything I was looking for. I love the inventory management.

Cons: I am still working through all the features of the program. So far, I have not figured out how to print labels for products.