# Page 3 | RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RetailEdge ## Showing most helpful reviews Showing 51-75 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Kim H. CEO, Buyer Retail Used the software for: 1-2 years ### "Old Dog, New Tricks" March 23, 2023 4.0 Overall, BEST purchase I have made in the last 2 years. I sleep better at night knowing my POS is working, updated and backed up! Pros The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information Cons Not enough training included in purchase price. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Clover](https://www.capterra.com/p/226864/Clover/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing RetailEdge I wanted to OWN my information! Retail edge allows me to do that! Review Source WL Woody L. owner Sporting Goods Used the software for: 2+ years ### "Excellent POS software with great inventory control and customer tracking" October 23, 2017 5.0 Inventory control and customer tracking, custom reports and more! Pros The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge! Cons Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports. Review Source SW Shana W. Owner Retail Used the software for: 2+ years ### "Smokey Shay’s review " May 13, 2021 5.0 I have had nothing but positive interactions with the customer service department of retail edge everything has been incredibly smooth and very easy to use Pros The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system Cons The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen Reason for choosing RetailEdge Retail edge was literally able to do everything that we needed for our store including creating listings for items that do not have barcodes and the ability to print barcode stickers for those items… The incredibly easy use your friendly register system it was one of the main reasons why we chose retail edge along with the excellent customer service representatives who help us set everything up and answer all of our questions in the beginning. I have suggested retail edge too many other stores in my industry and a good handful have signed up for retail edge and also been incredibly happy with the service Review Source ST Sara T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Feature Rich, Robust & Easy to Use Store Management Software" November 14, 2019 5.0 In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE. Pros \-soft learning curve -excellent reports -feature rich -extreme value for the price - wicked awesome support -easy to update inventory Cons \- minor tweaks that may well be built in later- just getting used to another system, nothing really against RE Reason for choosing RetailEdge I looked over many other options. I didn't like any of them as they were all cloud based and not inventory-involved enough for my liking. I also wanted reports I could really dig into and see what my spending and inventory were doing. As a software trainer, I appreciated the level of support and backup I got in switching. Last, as an individual with traumatic head injury (which can affect memory and attention) I can say the system doesn't give me the stressed out headaches PCA sometimes did. It's very clean and not intimidating. Switched from [Cash Register Express](https://www.capterra.com/p/12601/Cash-Register-Express/) PC America was bought out by a credit card processor whose local rep, bless her little heart, is a Southern Belle transplant who should have stayed south of the Mason-Dixon line. Inefficient and not very nice to deal with. The system was becoming clunky and not well maintained by PCA. Poor customer service, etc. We wanted something not cloud based, easy to use, and flexible. A friend suggested Retail Edge, so I investigated and found them easy to work with and ticking all of the boxes I required: standalone, not cloud based, robust inventory control. Review Source JS John S. President Food Production Used the software for: 2+ years ### "Best Point of Sale Product and inventory management product for the money" March 23, 2023 5.0 RetailEdge is very good and reliable and very affordable system. For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product. Pros We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years. Cons Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second. Reason for choosing RetailEdge Provided the functionality we needed, at a very affordable cost. And every year we use it, our cost savings each month just increases over competing Cloud based systems. Review Source SS Stephen S. Owner Consumer Goods Used the software for: 2+ years ### "Customer service with \[sensitive content hidden\]" August 18, 2023 5.0 We have been with you for 11 year so we are obviously happy. Pros \[sensitive content hidden\] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us. Cons In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem. Reason for choosing RetailEdge Phone conversation with Bill. Review Source Response from High Meadow Business Solutions August 21, 2023 Stephen, Thank you so much for your honest review. We love to hear our customer's support experiences (good and not good). We will pass along the kind words. We hope to have you for the next 11 years! -Kayla MJ Munkee J. Store Manager Retail Used the software for: 1-2 years ### "Smoke Shop/ Head Shop " March 24, 2023 4.0 I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition. Pros The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system. Cons I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal . Review Source DS Donna S. CIO Retail Used the software for: 2+ years ### "Reliable, full featured and affordable POS" July 30, 2020 4.0 I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues. Pros This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price. Cons It does not integrated with my website database, Magento. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing RetailEdge It was 25% of the cost of most other full featured POS applications and included all of the functionality i needed. Because it is a small company that has been around for awhile, customer support is easy to work with - you can talk to the same support rep throughout the process of completing an issue. Review Source Response from High Meadow Business Solutions October 13, 2020 Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more! VR Verified Reviewer Employee Benefits & Small Business Consultant Insurance Used the software for: 2+ years ### "Flexible: Can be as complicated or as simple of a system that you want." October 23, 2017 4.0 Pros There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways. Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item. To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid. Cons They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view. Review Source NF Nicole F. General Manager Sports Used the software for: 2+ years ### "GREAT Customer Support" March 27, 2024 5.0 Pros Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability. Cons At the moment, I can't think of any drawbacks to Retail Edge. Review Source Response from High Meadow Business Solutions April 12, 2024 Hi Nicole, thank you for the feedback! We are happy to hear of your positive experience of the program and look forward to continue serving your POS and inventory management needs. -Kiana LP Lorraine P. Assistant Retail Used the software for: 2+ years ### "RetailEdge is the POS to use" October 18, 2023 5.0 Using RetailEdge to keep track of sales, inventory, and run needed reports. Very positive experience. Pros It is easy to add products and / or make changes to existing products. You can run many types of reports to get whatever information you might need at any given time. Tech support is the BEST! (Thanks, Raymond!!!) Cons So far the biggest issue is adjusting to the newer look when updates hapen - last one moved the product tabs to the side from the top. Review Source Response from High Meadow Business Solutions October 19, 2023 Hi Lorraine, Thank you for the kind words and positive feedback regarding your experience with RetailEdge! MF Michael F. Manager Wine and Spirits Used the software for: 2+ years ### "RetailEdge is customer servise is top notch." March 24, 2023 5.0 Pros If there is ever a problem RetailEdge is always there to help out and fix the problem. Cons I would like more options for creditcard processing. Reason for choosing RetailEdge Cost and customer servise. Being a small buisness was big for us. Review Source AB Amy B. Owner Retail Used the software for: 6-12 months ### "Retail Edge was a life saver!" September 6, 2022 5.0 Superb! Only wish I would have found them sooner. :) Pros While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ). Cons 1) I wish there was a way to integrate customer names and purchases without an additional step. 2) A search function that would cross all platforms to find answers to my questions. Reason for choosing RetailEdge The cost, the recommendations, the service. I love working with other 'small' businesses! Review Source SML Sister Mary L. Financial Manager Used the software for: 2+ years ### "We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back with RE." December 9, 2017 5.0 Pros I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc. I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE. The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update. Cons The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start. In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.' Review Source JP Jared P. Owner Entertainment Used the software for: 2+ years ### "Great Point Of Sale Software" November 13, 2019 5.0 We've been using Retail Edge for 15+ years now and have grown with them along the way. They always help when we need it and the program is incredibly simple to use and easy to learn. Pros It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally. Cons It would be nice to have a mobile version included with the gold level service plan. Review Source AD Annette D. manager Retail Used the software for: 2+ years ### "Support help desk" September 26, 2023 5.0 \[sensitive content hidden\] was a big help! And very knowledgable! Pros over all daily business management and retail support Cons It can be a little confusing building a report Review Source Response from High Meadow Business Solutions October 12, 2023 Hi Annette, Thank you for the feedback! RetailEdge offers memorized reports, which gives you the ability to pull your most commonly used reports with a single click. Shoot us an email and we'll walk you through it! Kayla CK Curtis K. Owner Retail Used the software for: 2+ years ### "Review from Scissor Sweep Vinyl" February 2, 2023 5.0 The software is great, but the people at High Meadow are first class! Pros We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself. Cons I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge? Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Costs was out of control! Review Source Response from High Meadow Business Solutions February 6, 2023 Hi Curtis, We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review! MG Melinda G. Owner Retail Used the software for: 2+ years ### "Your suppport - with \[sensitive content hidden\] - was exceptional!" December 28, 2023 5.0 Very positive experience - both in leaving messages and receiving call backs. Pros Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - \[sensitive content hidden\] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that \[sensitive content hidden\] possessed to fix this problem. Cons There is nothing for s to put in this catagory. Review Source HH Heather H. Owner Retail Used the software for: 2+ years ### "RetailEdge Increased Productivity" March 23, 2023 5.0 We have been using RetailEdge for around 20 years and have always been very satisfied with all the services and products we use. Pros The system is almost an all-in-one for our business! Integrations are seamless. Support is amazing! We can get any report we need and manage our inventory and sales all in one system. Cons I have nothing to add regarding what I like least. Review Source CG Connie G. Retail Lead Hospital & Health Care Used the software for: 2+ years ### "Retail Edge User" March 7, 2023 4.0 I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge. Pros It is user friendly. It is easy enough for all my staff to use. Cons When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality. Review Source Response from High Meadow Business Solutions March 9, 2023 Hi Connie, While we understand that must be frustrating, we want to clarify that Admin rights have nothing to do with RetailEdge, as that is a security feature by Windows itself set up by your IT. Unfortunately we cannot do anything about that. Thank you so much for the kind words from such a long-standing customer. SA Steven A. General Manager Retail Used the software for: 2+ years ### "Long time customer" May 12, 2022 5.0 Pros The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them. Cons I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there! Review Source TK Tara K. owner Retail Used the software for: 2+ years ### "Works well, updates often, easy to learn" October 16, 2019 5.0 Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on. Pros I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations. Cons I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else. Reason for choosing RetailEdge I liked the fact that I could print my own barcodes as well as keep up with customer history. I didn't have an inventory system before I started with retailedge, I did everything by hand, and in the end, I liked how professional this looked. Review Source Response from High Meadow Business Solutions November 4, 2019 Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla MC MELISSA C. Owner Printing Used the software for: 2+ years ### "Great system especially if you're internet is not stable" October 15, 2019 5.0 It works well with our current system. Pros We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included. Cons The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing RetailEdge We liked that we didn't need internet for it to work. Switched from [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed a way to keep track of inventory and customer information. Review Source Response from High Meadow Business Solutions November 1, 2019 Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla RL Robert L. Store manager Retail Used the software for: 6-12 months ### "Best software I’ve come across" March 23, 2023 5.0 Pros The ease and access of being able to setup, run and do the work I’ve needed to do. I’ve tried a lot of the other softwares out in the market and they lack so many features that RetailEdge has in its software. All the intergrations you need is inside this and I would never think to use any other software now I’ve found this one. Cons Nothing I can think of the software has lots inside and works really well Review Source DS David S. Owner Retail Used the software for: 1-2 years ### "You need this for small business. " May 13, 2022 5.0 Great support services. Always eager to help and knowledge staff. Pros Was able to import 120000 items from my old inventory to the new Retail Edge system. Daily sale quick and easy. Cons Would like to have 2 open sales screens at one time while customers make up their minds on what they want. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.