# Page 4 | RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra
> Page 4 - Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice.
Source: https://www.capterra.com/p/76636/RetailEdge/reviews
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RetailEdge
4.8 (186)
Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)
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Last updated March 13th, 2026
# Page 4 - Reviews of RetailEdge
## Showing most helpful reviews
Showing 76-100 of 186 Reviews
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Most Helpful
Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
KC
Ken C.
Manager
Retail
Used the software for: 2+ years
### "Retail Edge Works"
March 23, 2023
5.0
Very happy
Pros
Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations
Cons
Getting data out of the system for use in other software could use a bit of improvement
Review Source
mH
mike H.
Owner
Sporting Goods
Used the software for: 2+ years
### "Great Customer Support "
November 7, 2023
5.0
Pros
Software is very good for a multi location business and the tech support is excellent!
Cons
Nothing that I can think of! Very few problems and the help with setup was excellent!
Review Source
CK
Christina K.
Founding Partner / General Manager
Retail
Used the software for: 1-2 years
### "New to the retail environment, starting your own brick & mortar store.... this software is for you!"
November 2, 2017
5.0
This software gives us great reporting features and allows us to fully understand our growing business on daily, weekly and monthly basis. The ability to do back-office work on the main database without extra licenses is also a plus. Inventory management is second to none compared to other software we have seen.
Pros
As we continue to expand and grow our new business, we are amazed at all the functionality that this software has built in right out of the box. There have been several instances were we have decided to add a new twist to how we run the store, and as we search the Retail Edge manual, there it is! (Example : Gift Cards) This software has every possible option we want, even ones we haven't thought of using yet. We love that all the functionality you need is included in the price, no extra expensive modules to add after the fact. The mobile apps for sales updates are also very much appreciated.
Cons
If there was one thing we could say in the negative (and that is really hard to do), we wish the "operating screens" were a little more fancy in layout and color selection. Maybe an option to customize the screens with some custom colors and a logo here and there. We know that is hard to do and still insure that the software runs on almost every piece of hardware that various customers own, so we will give Retail Edge a pass on that.
Review Source
VR
Verified Reviewer
Owner, Buyer
Retail
Used the software for: 2+ years
### "Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before."
October 22, 2017
5.0
Saves money, makes money, saves time analyzing and ordering products.
Pros
Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.
Cons
Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.
Review Source
JS
Jen S.
Office Manager
Retail
Used the software for: 1-2 years
### "Retail Edge gives us all we need and more!"
November 13, 2020
5.0
Pros
The reports available are wonderful. I like that I can create/customize the reports I use most frequently and save them as "memorized reports" and name them as we see fit. The setup was pretty easy overall and the customer service since then has been great. Low monthly fees, or fees based upon your needs is a bonus. User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers. The Demo/Training mode available is fantastic!
Cons
We have used Retail Edge about 2 years and just added another terminal at a new location. We are learning how to make sure each user can only see their specific data unless given security rights to see both/all locations. I feel there are a few reports that still show all locations data even though based on their user "rights" they should have limited visibility. Maybe I missed a step during setup? Overall; very happy, just completed cashier training at the new location, and looking forward to what we can do now.
Review Source
jH
joshua H.
Owner
Retail
Used the software for: 2+ years
### "Don't spend too much on your POS!"
November 21, 2020
5.0
Customer service is great. I am very happy. I would recommend to others (and have)
Pros
I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.
Cons
When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.
Alternatives considered
[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)
Reason for choosing RetailEdge
Price, features, ease of use.
Review Source
TD
Tom D.
guest services
Museums and Institutions
Used the software for: 2+ years
### "Technical support"
January 6, 2023
5.0
\[SENSITIVE CONTENT\] in technical support has been instrumental in our loyalty to Retail Edge. Ray returns calls promptly and has been able to not only answer our questions but facilitate our crossover to our new system in a friendly, efficient manner while adding to our knowledge of Retail Edge. This allows us to operate in a more efficient and profitable manner.
Review Source
Response from High Meadow Business Solutions
January 23, 2023
Hello Tom, We pride ourselves on knowledgeable, friendly, and prompt technical support you can trust. So we love hearing about the good work being done in Support and we will certainly pass along the kind words to Ray. Thanks so much!
BL
Bill L.
Owner
Sporting Goods
Used the software for: 2+ years
### "alpine pro ski services "
June 20, 2023
5.0
Pros
excellent and rapid customer service, thank you
Cons
too many screens asking for passwords, hard to enter inventory from POs - maybe we are doing it wrong?
Review Source
MA
Mohamed A.
MANAGER
Retail
Used the software for: 2+ years
### "summary"
March 23, 2023
5.0
Pros
easy to use, lots of features, easy payment processing, always new updates to improve
Cons
some reports can have more options and features
Review Source
AK
Allison K.
Owner
Retail
Used the software for: 2+ years
### "Great Customer Service!"
July 18, 2022
5.0
I have had a really nice experience
Pros
It is very easy to use and the customer service is wonderful. \[SENSITIVE CONTENT\] is very helpful and patient.
Cons
I don't dislike anything really. It is a good program and I have been quite happy
Review Source
Response from High Meadow Business Solutions
July 25, 2022
Hi Allison, We appreciate the great review and are so glad you are happy with RetailEdge!
ES
Elio S.
Ceo
Retail
Used the software for: 2+ years
### "Former QBs user"
October 15, 2019
5.0
Very pleasant
Pros
Multi location. Recon. Brendon barcode reader
Cons
I think it could have more options for credit cards processing
Alternatives considered
[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)
Review Source
Response from High Meadow Business Solutions
November 1, 2019
Hi Elio, we are so glad you like RetailEdge! And we completely agree about having more choices for integrated credit card processing. That's why we recently added a new partner processor, CardConnect. They have a flat rate of 2.5% and $0.05 per transaction. email us if you'd like more info! -Kayla
VR
Verified Reviewer
Chef
Hospitality
Used the software for: 6-12 months
### "Retail edge review "
November 19, 2022
5.0
Pros
The best one for the retail users where there is a sale with electric generated bill thisbis good to have
Cons
Taking than more time to open or to conduct the work
Review Source
VB
Vickie B.
Office Manager
Computer Hardware
Used the software for: 2+ years
### "Ottawa PC Repair, Office Manager"
May 12, 2022
5.0
Pros
Ability to do everything I need a POS software to do.
Cons
Using the report drop down boxes. I have to bring up sales 3 times before I get to the list I need. Also the boxes on my large screen are too small or too big and off the screen.
Review Source
JS
Joyce S.
owner
Arts and Crafts
Used the software for: 2+ years
### "Best for what I need."
March 19, 2026
5.0
RetailEdge is truly that. an in the retail world. It is easy to learn and I like all of the reports that are available. I need more instruction on making reports that I want, if that is a possibility.
Pros
Fairly easy to use. I can get help quickly when needed, since I am a Gold Member. Just a phone call, or email away.
Cons
I would like an F key for 'Add'. There are times when reaching for the mouse is cumbersome. I am not sure what all of the F keys are for, but I like F4 & F5 the most.
Review Source
Response from High Meadow Business Solutions
March 24, 2026
Joyce, thank you for your review and comments. We appreciate them and it helps us to make the program better. There are a number of 'F' keys built into the program. You can see a list of them at https://retailedge.com/help/index.html?hotkeys.htm. We use F3 to add customers to a sale, we use accelerator keys for most of the buttons in the Managers (Customer, Inventory, Purchase Order, etc.). You can see the the first letter of the text on the button is underlined. In Add, the A is underlined. So pressing the Alt key and A will "press" that button. So there is no need to use the mouse. If you have any other comments or suggestions please let us know. Thanks.
Hazel A.
Financial Services Consultant
Computer Software
Used the software for: 2+ years
### "Software is easy setup and use."
July 31, 2018
4.0
Sales entry made easy. Customer loyalty gift certificate and gift cards.
Pros
The ability to easily install the software and configuration and setup. The easy of creating customers, vendors, and items. Sales entry is supper easy.
Cons
Not being able to print descriptions with barcodes and not being able to print cash reconciliation report.
Review Source
GM
Gail M.
Office Manager
Retail
Used the software for: 2+ years
### "Best Tech Support"
August 17, 2022
5.0
\[SENSITIVE CONTENT\] is always so prompt in responding and this particular time, corrected our issue in record time. Always a pleasure to work with.
Pros
I always receive a prompt response to any issues that can come up.
Cons
Not familiar with any cons with Retail Edge
Review Source
Response from High Meadow Business Solutions
August 26, 2022
Hi Gail, Thank you for your review. We always love reading everyone's positive experiences with Support! We will happily pass along your message to him.
VR
Verified Reviewer
F&B Consultant
Used the software for: 2+ years
### "Retail Edge was easy to learn and maintain, when I do need assistance their team gets back quickly. "
November 2, 2017
4.0
Pros
The ease of use and how practical it is for our store. They thought of everything when it was designed. The reports that it produces makes inventory and accounting easy.
Cons
That I don't yet know all the shortcuts that are available. I know there are many things that I am not taking advantage of.
Review Source
RC
Roger C.
Owner
Sporting Goods
Used the software for: 2+ years
### "Customer Support"
March 1, 2023
5.0
Excellent
Pros
Easy to use and affordable. Great reporting system
Cons
So far we haven't found anything we don't like
Review Source
Response from High Meadow Business Solutions
March 8, 2023
Thank you Roger!
MC
Maia C.
Manager
Retail
Used the software for: 2+ years
### "Easy to Use Daily"
March 31, 2022
5.0
The support has always been great, \[SENSITIVE CONTENT\] is always so patient with non-techy people like me, it makes dealing with RE easy!
Pros
Daily POS, ease of creating reports and keeping track of customer purchases
Cons
I don't use RE as in depth as other members of staff do, I don't have complaints!
Review Source
Response from High Meadow Business Solutions
April 12, 2022
Maia, Thank you so much for taking the time to give us your feedback! We are so glad RetailEdge and our Support staff are meeting your needs!
ED
Elaine D.
Owner
Retail
Used the software for: 2+ years
### "Retail Edge review"
August 15, 2023
5.0
Pros
The easy navigation of the site. Can access information when needed
Cons
I really don't have any dislikes with the program
Review Source
KG
Kevork G.
Co-owner
Used the software for: 2+ years
### "I Love This Retail Solution!!!!"
July 28, 2018
5.0
Peace of mind, easy backups, control over inventory, solid reporting.
Pros
GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.
Cons
Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.
Review Source
DS
David S.
Owner
Apparel & Fashion
Used the software for: 2+ years
### "Very easy to use and straight forward. Does everything I need for my store and more."
July 11, 2018
5.0
an well made-smooth checkout for my customers and employees.
Pros
Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.
Cons
Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.
Review Source
Response from High Meadow Business Solutions
July 20, 2018
David, Thanks for your review! We're so glad you like the ease of use and our comprehensive reporting features. We do have a Buy X for Y and get Z off feature! please click Here to go to our forums for a step-by-step tutorial on how to set it up. Give us a call if you have any questions! Regarding your customer information, nothing should be getting deleted since your data is local to your own computer. If you are concerned you're losing data please give Tech Support a call. Here http://retailedge.com/phpBB/viewtopic.php?t=3420 https://bit.ly/2LaYETu Text
CM
Chris M.
Inventory Control Specialist
Non-Profit Organization Management
Used the software for: 1-2 years
### "Customer Support"
August 23, 2023
4.0
Very pleased
Pros
Retail Edge is easy to navigate. Customer Service is always spot on and extremely helpful.
Cons
Reports could use some attention are a bit hard to navigate.
Review Source
Response from High Meadow Business Solutions
October 13, 2023
Hi Chris, Thanks so much for the feedback! I have submitted your suggestion to programming for you.
SD
Sabrina D.
Owner
Retail
Used the software for: 2+ years
### "Anthony was awesome"
January 4, 2023
5.0
I did inventory again and \[SENSITIVE CONTENT\] was super helpful
Pros
overall it' s quite self explanatory and the team doesn't ask lots of questions
Cons
updated too often and i would prefer less
Review Source
Response from High Meadow Business Solutions
January 23, 2023
Hi Sabrina, Thank you for your review! We will pass along the feedback to the programming team regarding the frequency of updates RetailEdge has. We are glad Support was helpful for you!
JB
Jayne B.
Store manager
Machinery
Used the software for: 2+ years
### "Retail Edge"
January 4, 2023
5.0
Great customer service.
Pros
Very user friendly with inventory and sales reports.
Cons
I don't have a con. It has everything I need to run a store.
Review Source
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