# Page 5 | RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of RetailEdge ## Showing most helpful reviews Showing 101-125 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Khemarith K. Manager Retail Used the software for: 2+ years ### "We've been using Retail Edge for over 5 years now and we are satisfied with the product!" October 21, 2017 4.0 Pros There a few things that we like most about the software: 1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help. 2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after. 3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy. Cons I described a couple issues that we've had to the Tech Support group. 1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class. Review Source MH Marilyn H. owner Retail Used the software for: 2+ years ### "The great service I received from \[SENSITIVE CONTENT\]" March 15, 2022 5.0 Pros keeping track of inventory, faster sales Cons Hard to figure out making reports, easy to change prices Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/) Much easier to keep track of inventory, faster sales Review Source Response from High Meadow Business Solutions April 12, 2022 Marilyn, Thank you for your review! If you don't like that it is easy to change prices, you can set up security in RetailEdge that only allows clerks with certain security levels access to actions like changing prices. Check out our video tutorials on that here: https://bit.ly/364WZum And if you ever need help with reports, don't hesitate to call or email us! SQ Shanisa Q. Director Food & Beverages Used the software for: 2+ years ### "Need some ease of use changes" May 13, 2022 4.0 Pros The software is Convenient as it allows for monthly payments Cons The software should allow for persons to enter stock quantity, supplier and price on the same tab. Also when opening up the management tab it should not be saying in bold whats the sales because everyone can see it Review Source Response from High Meadow Business Solutions May 18, 2022 Hi Shanisa, thank you for the feedback! In order to fully address your concerns, our team will be reaching out to you for some clarification and hopefully resolve the issue. Thanks again! CD Carla D. Owner Retail Used the software for: 2+ years ### "Wonderful! Never a glitch!" October 23, 2017 5.0 The software does everything! It provides a flexible and user friendly POS that fits my business. It is affordable, secure, provides numerous reports and has the best support service you will find. Seriously, the best retail program out there. Pros It is hard to pick one thing! It was so perfect for my boutique. But if I have to pick one thing, it would have to be ease of use. I was able to figure everything out without help-although they are readily available if you need assistance, and could train my employees on the system myself. Cons Since it provided everything I needed, and was so flexible in application, there isn't much I don't like. My store is unique in that I sell some custom items (curtains for example) that are made up of various items purchased and sold as a single unit. This is a bit cumbersome but manageable. Review Source JR Joshua R. Guy in back room Retail Used the software for: 2+ years ### "Easy to use and easy to set up. " November 14, 2016 5.0 I was looking for a Point of Sale Software to run my sporting goods store and the reason I chose RetailEdge was because they were the only system that I found where I could just buy it outright and not get hit with all sorts of subscription fees. The other reason I chose them was because the data was mine and it was not sitting up on someone's cloud having who knows what analyze it and mining my information. The support team is knowledgable and has ben able to help me through the small issues that all seem to be related to Windows Updates messing up printers. All in all its a good program at a good price. Pros Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later. The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option. Review Source WI William I. Manager Retail Used the software for: 2+ years ### "Retail Edge review" June 20, 2023 5.0 Pros The interface is User friendly. Support is good and informative Cons Not Applicable Review Source gG ginny G. Owner Retail Used the software for: 2+ years ### "Always top tier service and support " September 25, 2023 5.0 Happy! Pros All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004. Cons printing the lables requires so many steps Review Source DS Diana S. Owner Retail Used the software for: 2+ years ### "Great Customer Support" February 1, 2023 4.0 Pros The customer support is always great. Friendly and patient! Cons report fields sometimes dont work and hard to get printed Review Source BS Brandi S. Owner Used the software for: 1-2 years ### "Amazing POS software for a fraction of the cost of others on the market!" October 21, 2017 5.0 Pros This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick to return my call and even quicker to solve the issue and are very pleasant to deal with. I've had Retail Edge for both of my stores for almost 2 years now and am still loving the software. I love that it has an "Island" option where I can use my laptop to work from home and it will sync to the store. We can also use it as a second register during the busy days. The "Dashboard" app allows me to check the store sales (both locations) throughout the day, which is also nice. Review Source DL Daniel L. President Retail Used the software for: 2+ years ### "Simple program that can do everything that I need it to do." November 2, 2017 4.0 I use it every day to track the sales and inventory of my stores. Pros I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software. Cons I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison. Review Source TO Taylor O. Public Relations Retail Used the software for: 2+ years ### "5-Stars!" January 25, 2023 5.0 Pros RetailEdge is easy to use and navigate. If I run into issues, they're easy to get a hold of and quick to help fix my problem. A giant thank you to \[sensitive content hidden\] for helping with my issue today! Excellent customer service and willingness to help! Cons I haven't had any issues or have run into any "cons." Review Source Response from High Meadow Business Solutions January 27, 2023 Hi Taylor, We will happily pass along your message to Ray. Thanks so much for the kind words! LM Louie M. Owner/president Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing Customer Service" January 18, 2023 5.0 Pros Ease of use and all the Reports that are available at your discretion. Cons is not compatible with Shopify which forces us to have to use Retail Edge for instore sales and inventory AND also use Shopify for all online sales. Review Source Response from High Meadow Business Solutions February 3, 2023 Hi Louie, Thanks for the feedback! RetailEdge does actually fully integrate with Shopify ecommerce for your online presence. We will have someone reach out to you to discuss your options. Thanks again! Kayla GD Gena D. Owner Retail Used the software for: 2+ years ### "Has a lot of features and is a very good value for the money" July 29, 2018 5.0 Great inventory control and helps me to decide how/what/how many to reorder. Pros Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me. Cons When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen. Review Source EW Emily W. owner Retail Used the software for: 2+ years ### "I love this software" May 25, 2022 5.0 Pros Wonderful customer service. Kind, helpful and patient! Cons No cons, very happy with this software Review Source TO Tim O. Owner Used the software for: 2+ years ### "Retail Edge was a solution that allowed us a robust, feature rich system with a low entry cost." October 23, 2017 5.0 Pros We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it. Cons Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions. Review Source TB Thomas B. Owner Food & Beverages Used the software for: 6-12 months ### "Wonderful Support" February 15, 2022 5.0 We launched our new market ontime with no major issues. RE is at the heart of our business. Pros It has really strong functionality and features for a small market and cafe. It is very easy to get data in and our of the DB via importing and exporting using CSV files. The support is one of the best across any software provider. \[SENSITIVE CONTENT\] is exceptional! Up time is a real strength. Cons Easier Integration with Power BI type tools. Reason for choosing RetailEdge Most complete functionality. Review Source Response from High Meadow Business Solutions April 12, 2022 Thomas, Thank you so much for your feedback! We are happy to hear RetailEdge is meeting your needs. We do offer an open API so you can talk to support to see what your integration options are! NJ Nicole J. Manager Retail Used the software for: 2+ years ### "We have been using RE for a long time. It is perfect for a small retail business." July 18, 2018 5.0 Pros It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away. Cons Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen. Review Source VR Verified Reviewer Regional CEM Project Consultant Telecommunications Used the software for: 1-2 years ### "Retail edge is really easy to use and offer great support for our customers" November 2, 2017 5.0 Happy customers and great support team. Pros Very simple to setup, training is good and easy user interface and ability to use in multiple locations Cons There is not much cons to talk about. However, cComplex receipt layouts requires a little more dedication and we Review Source KR KORIE R. OWNER Apparel & Fashion Used the software for: 2+ years ### "The easiest to use and loaded with features" November 6, 2020 5.0 the customer support team was amazing, we suffered from a computer crash and the the team helped us get back up and running very quickly Pros We like the ease of adding inventory and products into the system which is the longest process of any system but retail edge made this quick. Cons the only thing we wish we could do would be to modify or have the ability to change invoice numbers Reason for choosing RetailEdge the amount of extra features that did not cost a fortune to use Review Source sH susan H. owner Arts and Crafts Used the software for: 2+ years ### "help line" April 6, 2023 5.0 excellent Pros customer service helpful and very knowledgeable Cons nothing, everything went just fine with the gentleman we spoke with Review Source KL Kathryn L. Assistant Direcor Retail Used the software for: 2+ years ### "RE at VC" November 13, 2019 4.0 The best benefit we have realized is the tracking of inventory. Pros I had used Retail Edge in a previous position and knew that it would suit the needs in the small store that we have. I like it best for the purchase orders, tracking of merchandise and the customer data base. Cons What I like the least is that I am sure there are features we could use but don't, which is why I am attending the conference next week. Review Source VD Veronika D. Manager Ashland Food & Beverages Used the software for: 2+ years ### "Retail Edge is so easy to set up and use, and if I ever have a problem, the reps are super helpful!" December 1, 2017 5.0 I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't utilize a way to be able to track gift certificate sales over both registers. It would be nice to be able to accept our other location's GCs without having to go in and adjust the sales later. I don't know if that can be done or not. Pros I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts. Cons When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all! Review Source TE Temitope E. Manager Computer Hardware Used the software for: 2+ years ### "Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic so far" November 9, 2017 5.0 It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge. Pros Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software Cons RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way. Review Source AM Angie M. Manager Used the software for: 2+ years ### "User friendly & versatile" October 21, 2017 5.0 Easy to use and train new employees. Upfront cost are very reasonable and monthly cost is well worth it and affordable. Best POS system I have used for everyday sales and customer billing. Pros Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business. Cons Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software. Review Source mF mike F. OWNER Consumer Goods Used the software for: 1-2 years ### "review" January 30, 2023 4.0 Pros easy to use runs off line all my info is my own Cons some of the month end reports are not working for me. wish I could save all the customer emails when I send out month end house charge statements Review Source Talk to a Capterra advisor for free and get results within 15 minutes.