# Page 6 | RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of RetailEdge ## Showing most helpful reviews Showing 126-150 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use iR ivette R. president Automotive Used the software for: 2+ years ### "easy to use" May 14, 2021 5.0 Pros Simple, easy to use, just play with the program for a while and you will get it Cons not so easy to make a custom report, all reports are made so you con not add or delete columns, you have to pay extra for a custom report Reason for choosing RetailEdge price Review Source SL Scott L. Owner Used the software for: 6-12 months ### "Best bang for your buck, no doubt. Excellent support During implementation. " July 10, 2018 4.0 Pros The price point was unbelievable. Best value on the market, no doubt. Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated. Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly. Cons All complaints are minor, and relatively insignificant. Inventory Manager & Recieving seems like redundant functions and can cause some confusion. Search functions in Recieving has limited function. Search functions always revers to default search category rather that keeping last search preferences. I still haven't figured out how to label display discounts the way I want to. Review Source SR Sara R. Manager Used the software for: 2+ years ### "Awesome is the word I would use." July 10, 2018 5.0 Pros It's user-friendly and has many layers so there is always some report that you can create or you can detail and customize your inventory. Minimal training when you hire new or seasonal staff. RetsilEdge's staff is very professional (I can probably name every one of them from all the help they've given me over the years and knowledgeable, they are all great! Cons Nothing really; As I mentioned before, it's user-friendly and can be used easily. Nothing to complain about. Review Source DS Dave S. owner Recreational Facilities and Services Used the software for: 2+ years ### "We have used Retail Edge for 20 years. It has always worked well for us. " October 22, 2017 5.0 We can track customer history, product sales and see trends in the paddlesports industry. Pros Customer Support is incredible, when you call in you get real people who understand the product and can solve your problem in a few minutes or less. The new Android Dashboard so I can stay in tough with my store sales. Cons When Microsoft does its updates there are often small issues that crop up and make something in Retail Edge malfunction. But the good news is that Customer Support is awesome! Review Source ES Elio S. Owner Retail Used the software for: 2+ years ### "All around great prodcut" October 23, 2017 5.0 Pros we have 2 stores and RetailEdge saves us a lot of time and money keeping both stores synced, works with randon barcode and talks to the scale Cons waiting for Android app support so we can use with our Samsung Galaxy and our tablets, that's pretty much it Review Source TS Teresa S. Owner Retail Used the software for: 2+ years ### "Great Software" May 13, 2021 5.0 I have used software for my three business and love the easy of it and the support. Pros This software is very user friendly and easy to set up. Cons I have not found anything I do not like about the software Review Source gZ gabriel Z. Food production manager Consumer Services Used the software for: 2+ years ### "Appreciative " February 1, 2022 5.0 Pros It is very easy to use and the custom service representative are very professional Cons The wait time to connect to customer service Review Source BR Barney R. Director of IT Hospitality Used the software for: 2+ years ### "Great Software and Support!" December 11, 2017 5.0 Ease of use and very inexpensive compared to what other softwares do. Pros Easy to use. Easy to install. Very user-friendly. For what you can do with the software, it is very affordable. We have been very happy with all the features we use in the software. Review Source EL Eva L. Owner Used the software for: 2+ years ### "Great people to work with." October 21, 2017 4.0 Pros Easy and inexpensive. Over 135 reports. Easy to search current inventory. Easy to teach employees. Cons Should have reports other than a sales report that generate manufacturer or vendor part numbers. Hard to integrate with some of our manufacturers reports. Have to manipulate excel sheets which is too cumbersome. Would like the sizes listed horizontal instead of vertically. Kind of like a size sheet where you make scores. Review Source JP Jason P. President Computer Hardware Used the software for: 1-2 years ### "It has a been an easy software to understand and setup" October 21, 2017 4.0 I am able to use the new chip credit cards and it is very professional interface when we have credit card machines that interact with our software. Customer history and inventory management. Pros This software is able to handle the 14000+ clients we already have. The import process was easy. It handles the variety of inventory all the way down to serial numbers. Cons The only real complaint I have with this software is when receiving check payments from customers there is no field to enter the actual check number. Many times months down the road a customer will call and ask for the check number an invoice was paid with. Review Source EE Ed E. Owner Used the software for: 2+ years ### "Been using for 13 years now. Overall great experience" November 3, 2017 5.0 Fairly bulletproof Point of Sale (POS) application. Pros Within the framework provided the software has a fair amount of flexibility. Adding common utilities can allow you to run your business from anywhere using the RetailEdge functionality. The price is also a strong "Pro." Lots of great tools for a reasonable price Cons You must move within the framework provided. If you want to do something not supported it can be a difficult road. Review Source VA Vince A. presidente Used the software for: 2+ years ### "Simple to use, great value, does everything needed." June 29, 2018 4.0 Pros Great customer service. Easy to use functions. I like the retail island, I can check my sales remotely. Cons When looking up a customer, if the customer isn't in the system you need to start over again. ie; What is your name...my name is Philips...you look up Philips and he's not there...it should then say do you want to make Philips a customer, rather than making us retype Philips...which is an easy last name . Review Source DD David D. Owner Retail Used the software for: Less than 6 months ### "New to R.E. in June. Very easy transition." July 31, 2018 5.0 Quick, easy and comprehensive transition from a POS system we had been using for 20+ years to Retail Edge's product. Still learning (only been on-board for 2 months), but any avenue I take to become savvy with an unexplored area meets with quick and comprehensive understanding. It's remarkable intuitive. The options to perform tasks make sense and the performance is easy. Pros The intuitiveness of the tasks. It guides you to success. We like the multi-options to perform tasks. You can do it this way or that and still be successful. Very easy to train folks to use the system. Support was there and very helpful when needed. Cons The least favorable pre-purchase issue was the anxiety in setting up and learning a new POS system. I didn't look forward to the anticipated time needed to learn and launch the program. It was easy ! The anxiety was totally unwarranted and the time requirements were well below the hours I expected. So much of it was intuitive and reasonably understood. Review Source Response from High Meadow Business Solutions August 1, 2018 David, it was a pleasure working with you personally on your transition and I'm so glad to hear everything is going smoothly for Forth N Goal! Thanks so much for your positive feedback! -Kayla PF Phyllis F. Proprietor Retail Used the software for: 2+ years ### "Excellent" July 10, 2018 5.0 Data collection, retrieval and analysis. Easy reports for sales tax and accounting. Pros I like the robust data collection - that it has so many fields - and that I can import from and export to a CSV file. Cons I would like to see more flexibility to use the data - for example, ability to sort and organize fields on a page and keep that layout, ability to filter and sort by multiple levels, and ability to create customized reports. Review Source NJ Nicole J. Owner Used the software for: 2+ years ### "Being a customer for 14 years I think says it all. Great product and even better support!!" November 8, 2017 5.0 Pros Perfect for my small retail business. Having two stores it tracks our inventory and simplifies the ordering process for the two stores. It is a user friendly piece of software and if you don't understand anything, the RE Tech staff is there for you! Cons I wish it was available for a Mac platform as I am not a fan of windows. When windows updates is the time we have trouble and need tech support. Review Source LH Larry H. Owner Retail Used the software for: 2+ years ### "right from the demo download to buying and installing sales and customer support was awesome" July 11, 2018 5.0 Inventory management and POS system all in one at a very good price Pros The ease of use of all aspects of the software, very easy for sales clerks as well as for the administrator for system setup and creating item codes, departments, classes, etc. Cons I have a specific/unique application that the software doesn't do. However Sales/Customer service provided me with 2 workarounds and an explanation. Review Source AR Audrey R. Bookkeeper Retail Used the software for: 2+ years ### "we use retail edge for four location and online sales. great for inventory control and cust. info" October 22, 2017 5.0 the ease of viewing from any computer, not just the point of sale computer. customer info is easy to access and set up. the reports are very easy to customize. Pros all of the reports are easy to use and customize. customer contact has all you could use to keep track of customers. Cons inventory search. that being said it may be the way we have ours set up and could be used a different way to make it more efficient. Review Source JS Judy S. owner Retail Used the software for: 6-12 months ### "The sales process was fantastic. The training was the worst experience ever" July 11, 2018 4.0 Ability to have vendor accounts and scan product Pros It has the ability to give me the information I need. the scanner is a great feature. The ability to pick and choose the equipment was nice. Cons You have to wade through way too much to get to what is needed. The ease of use is minimal. Functionality for the daily user as a cash register is too slow. Review Source Response from High Meadow Business Solutions July 20, 2018 Judy, thank you for taking the time to give us your honest feedback. We are very sorry to hear you're having a difficult time using RetailEdge, as our Technical Support agents pride themselves on exceptional service and training. Someone will be reaching out to you shortly in order to gather more information about the issues you're having and offer ways to make the program more functional for you and your business. Thanks again. -Kayla JS John S. Owner Used the software for: 6-12 months ### "Very good standalone software suite for managing sales and inventory for a retail store." July 28, 2018 5.0 It is invaluable for our business. Pros The software is easy to use and very intuitive. Loading inventory is pretty straight forward. Because it is windows based we can run it on any computer that fits our needs. Currently we are using a surface tablet with a generic Bluetooth barcode scanner, receipt printer, label printer, and cash drawer. Initial setup for accepting credit cards was quite easy with the assistance of customer service. The software has a very robust reporting system that help in day to day management and simplifies the accountant's efforts. Cons Becuase the software package is so comprehensive, it can take some time to complete the initial setup. Review Source AP Alaina P. Museum Store Manager / Buyer Museums and Institutions Used the software for: 2+ years ### "Have been using it to receive merchandise and as POS system for many years. " December 1, 2017 4.0 Pros Ease of use, receiving merchandise and inputting POs is easy and user friendly. We've been approached to change our software system many times over the years, and no one has convinced us that they'd be better or easier to use than Retail Edge. Cons There are just a couple of features I wish could be personalized to my liking (mostly in terms of reports) Review Source JL Jim L. Owner Retail Used the software for: 2+ years ### "Retailedge overview" November 13, 2019 4.0 Great to work with. Easy to teach new employees how to use. Pros Retailedge is excellant for retail sales, inventory, and very easy to use. Cons Being charged for work to transfer computers, Review Source AS Ashley S. Optician Medical Practice Used the software for: 2+ years ### "Have been using this software since our store opened and haven't had any major issues" November 7, 2017 5.0 Pros With this software glitches are rare. We only need to call customer service about once per year and they are always super friendly and are able to access the computer remotely to help fix things. Cons Layaways that have been finalized have too many transactions listed in the sales manager. Once completed it should be one receipt showing all payments. Review Source EA Emmerson A. Manager/Owner Retail Used the software for: 2+ years ### "Multi-Currency" October 25, 2018 5.0 Excellent Pros Easy of use, easy to train staff, communication between devices is excellent. Cons Not able to handle multi currency at the different buy and sell rates Review Source ZA Ziad A. Managing partner Retail Used the software for: 2+ years ### "Easy to use, broad functionality " November 14, 2019 5.0 Pros I love the various aspects that the product covers. The wide range of features and flexibility. Cons Few glitches here and there. All have been solved so far Review Source RN Ray N. Owner Retail Used the software for: 2+ years ### "Gold Tech Support has ALWAYS been outstanding!" December 1, 2017 5.0 Helps to keep an eye on margins and necessary reorders. Pros Ease of use and the ability to teach a new cashier quickly. Compound report excellent so we can quickly see our on hand, sales over a certain period, what's on order and what we need to order. Cons Some custom reports that I would like - which are probably there but I haven't been able to find them easily. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.