# Page 2 | RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RetailEdge ## Showing most helpful reviews Showing 26-50 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Amy C. Owner Retail Used the software for: 2+ years ### "Retail Edge is the BEST value for POS" September 27, 2025 5.0 The customer service has always been great and the guys are very patient! From simple questions to extra help needed during inventory, they have always gone above and beyond. Pros The island system can be used independent of internet which works great for us when we have pop up events. The POS tracks all inventory, allows us to print our own labels and tracks vendors and more. The reports are a simple way to share with my CPA for taxes and inventory. There are multiple upgrades for bugs/fixes. I feel like our information is of value and secure. I'm so glad I made the purchase eight years ago. Cons There is more to the POS than I know...it is smarter than me. Wish I had the time to learn to utilize all of the features. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing RetailEdge Ability to process without internet, customer support and fees. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Amy! Thanks so much for your thoughtful review! We’re thrilled RetailEdge has worked so well for your business. If you ever want to dive deeper into the features, don’t forget you have the built-in Help File, our Knowledge Base, and the RetailEdge YouTube Channel—all great ways to get even more out of your system. -Kiana AK Ayla K. Operations Manager Retail Used the software for: 2+ years ### "Review from Cape Fear Habitat" October 30, 2025 4.0 Good experience over all. Support responds quickly and is thorough. \[sensitive content hidden\] is wonderful, incredibly helpful and friendly. Pros Ability to track multiple locations and item selection. Reports are easy to run and cover a lot of bases. Cons Updates are not instant through each location. Understanding each change needs time to upload at each location is helpful when first training. Duplicates and incomplete transfers have happened many times because an update wasnt enough. Start up is expensive. Switched from [ThriftCart](https://www.capterra.com/p/195239/ThriftCart-Point-of-Sale/) At the time, reports were inconsistently correct Review Source Response from High Meadow Business Solutions December 30, 2025 Thank you for the feedback! We’re glad RetailEdge’s multi-location tools, reporting, and responsive support have been a good fit for your business. -Kiana PE Psychi E. Coo Retail Used the software for: 1-2 years ### "MAKE BUSINESS BETTER" September 26, 2025 5.0 Retail Edge has made managing our company easy and efficient. Anything you want to learn is on YouTube and the training videos make it so ,much easier to understand. Fast and effective Pros Learning to use the program Retail Store Management is easy and value for money. Invoicing is quick and easy with a dependable security features. No bug and issues, reporting made simple. Cons I have no complaints, honestly. I can do all I need to and more. Even working offline is a breeze. I have nothing negative to report. Switched from [Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/) Retail edge was more affordable in the long run better for our business Review Source Response from High Meadow Business Solutions September 29, 2025 Thank you, Psychi! We appreciate your support, and we are so glad to hear about your positive experience with RetailEdge! - Kiana PN Peter N. ReStore Manager Non-Profit Organization Management Used the software for: 2+ years ### "#1 Point of Sale program for ReStores " October 31, 2025 5.0 Over 10 years of Great service, Easy to get through to the Tech to fix. They go the extra mile to make sure I am up and running. Program is up to the latest trends Pros Easy to use Easy to learn Price is affordable and the service is fast and very knowledgeable of my company and need Cons I have not switched over to the touch screen yet. I can have duplicate customers with same name and no warning that its a duplicate Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge price point, option that were offered and Service Review Source Response from High Meadow Business Solutions November 5, 2025 Thank you so much for your kind words and for being part of the RetailEdge family for over 10 years! We’re thrilled to hear that RetailEdge continues to meet your needs and that our support team has been there when you’ve needed us. We’re grateful for your long-time partnership and the incredible work Habitat for Humanity ReStores do in their communities. Thanks again for your continued trust in RetailEdge! -Kiana MT Michele T. Owner Retail Used the software for: 2+ years ### "An amazing retail POS product!" September 25, 2025 5.0 Pros Retail Edge keeps my inventory very organized and I am able to pull reports on most any aspect including sales, customers, receiving, inventory and sales history. The tech suport team is awesome and they update the program on a very regular basis. Cons There is a very long time lag to print a receipt. Otherwise there is not to much else to complain about. If you want something different they will do their best to address the issue. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing RetailEdge Retail edge was more affordable and the customer service was there. Review Source Response from High Meadow Business Solutions October 7, 2025 Thank you for the positive feedback! We’re glad RetailEdge is helping keep your inventory organized and that our support team has been there for you. Printers can definitely be troublesome at times, but since you’re on a Gold plan, don’t hesitate to give our support team a call—they’ll be happy to help troubleshoot the lag and get you printing smoothly. -Kiana MC Maureen C. Owner Retail Used the software for: 2+ years ### "Love Retail Edge" September 25, 2025 5.0 It is so easy to use, easy to teach our staff. It is a pleasure to work with your customer service team. Pros We have used RE since day one of using a POS system. We looked into others before upgrading and no other system does what RE does - at least for our small business. It is easy to use and if we have question that can’t be answered by Google - we email and have answer almost immediately. If we need further guidance - it’s just a phone call away. Cons When we upgraded - the screens looked a little different, so that was a small issue to work through. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge The ease of transition from an older Retail Edge version Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you, Maureen! We are so glad to hear about your positive experience with our RetailEdge team, we think they're pretty great too! -Kiana SV Stephanie V. Co-Owner Retail Used the software for: 2+ years ### "Top Notch Service" September 25, 2025 5.0 Overall experience in the past 9 years has been exceptional and worry-free. Again the customer service has always been amazing. Pros Customer service and value for money are the best things about RetailEdge. The inventory management is one of the most straightforward out of all POS systems I'm familiar with. Cons The look of the program is quite basic, but has improved over time with the different software updates. Alternatives considered [Retail Pro](https://www.capterra.com/p/164131/Retail-Pro-9/) Reason for choosing RetailEdge Cost and ease for inventory management was why we stuck with Retail Edge Review Source Response from High Meadow Business Solutions September 29, 2025 Thank you so much, Stephanie! We are so glad to hear about your positive experiences, and thankful you have grown with us over the years! -Kiana LS Lloyd S. Operations Manager Environmental Services Used the software for: 2+ years ### "RetailEdge is a great value. I highly recommend it!" March 26, 2025 5.0 My overall experience with RetailEdge has been wonderful. Everyone has been so helpful and patient even when it took me a few times to figure out some of the steps and remember to write them down. The customer has been top notch. I have also used them for some custom label templates, and the process was a breeze. Pros The customer support is very responsive and thorough. I haven't found anything that they haven't been able to figure out yet. I also love all the features that are available with the huge price tag that other POS systems try to charge. RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business. I also really appreciate the regular program updates. As you can tell, I have a hard time picking just one thing to like about RetailEdge. Cons The help manual could use some updating since some major updates have happened. Some of the features/functions are labeled differently or follow a different series of steps. This could be very confusing to someone that is new to RetailEdge. Alternatives considered [Epicor Eagle for the Aftermarket](https://www.capterra.com/p/10016392/Epicor-Eagle-for-the-Aftermarket/) Reason for choosing RetailEdge RetailEdge was recommended to us by our merchant services rep. We were looking for a POS system that was server based, low cost, with retail management capabilities. I am so glad that we followed their recommendation. Review Source PJ Perry J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for retailers " September 25, 2025 5.0 Over 18 years using without a flaw, would highly recommend to any small business always great customer service and dependability Pros Ease of use and great dependability, state tax audit was a breeze with the reports generated and a great loom Cons Nothing, all around great experience. We use daily with multiple pos areas. There is nothing i can think negatively Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you, Perry! We are so glad to hear you have enjoyed the last 18 years with us, here's to 18 more! -Kiana RP Rebecca P. Management Retail Used the software for: 2+ years ### "Great POS system " March 21, 2025 5.0 Great! Love the program and my rep was great. Easy to work with and quick to help. Pros How easy and adaptable the program is. Lots of settings and features to make the program work for you. Able to use the same program at 2 different types of stores. Cons At first it was lacking but over time they have built in lots of features Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge It’s seemed more user friendly, cost efficient and better to adjust to our specific needs. Review Source Response from High Meadow Business Solutions March 31, 2025 Thank you so much Rebecca! Love hearing how adaptable RetailEdge has been for you. Glad it’s been a great fit for your stores! -Kiana DK Debbie K. Owner Retail Used the software for: 2+ years ### "Love RetailEdge!" September 26, 2025 5.0 Excellent! I have been using RetailEdge for 10 years, and the staff are truly excellent, responsive, and extremely helpful. RetailEdge is a good value for the cost of the system. Pros RetailEdge is an excellent POS system that is easy to use and backed by fantastic customer service who are always ready to offer a helping hand. Cons It is not compatible with WIX. It would be most helpful if it could work with other platforms other than Shopify. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Debbie! Thank you so much for your feedback, we are so happy to have worked with you for the last 10 years! -Kiana DH Dan H. Museum Store Manager Museums and Institutions Used the software for: Less than 6 months ### "Great Company and Great Product" March 21, 2025 5.0 The staff has been helpful and professional throughout the acquisition process. We are just beginning to use, but embedded Help manual is useful and well-written. Good online Knowledge base helps in self-resolving most issues. Pros The detailed reports allow you to deeply analyze your business. The Quick List sales keys are useful for non-taggable items. Lots of versatility here! Cons Cashier security feature is cumbersome. If turned on, it forces you to key in credentials for every action We are new so perhaps we are missing something? Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Teh Square system was a band-aid as we transition into a new retail space. The package we had was totally inadequate for managing a retail operation. Review Source Response from High Meadow Business Solutions April 1, 2025 Hi Dan! There are two workstation security modes, Clerk Based (Shared Users) and Workstation Based (One User). You're probably working in Clerk Based mode which will ask you each time you perform an action in RetailEdge. To change from Clerk Based to Workstation Based, just go to your workstation settings (Tools|Settings|Workstations) and on the General Page, change the Security Mode to Workstation based and set a Idle Lockout Period that works best. A few other things you can do to speed up the POS if you haven’t already: 1. Have your Clerk User Names be all numeric 2. Set your security action to 0 where you don’t need the clerks to enter a password. Let us know if you need anything else! -Kiana KM Katherine M. COO Retail Used the software for: 2+ years ### "Shop Small!" March 24, 2025 5.0 It's been great having a local company with the same capacity as the big names. Pros The level of service is fantastic. The program is easy enough to use if you set it up well. Cons I wish it directly integrated with the sales platform on Wix Review Source Response from High Meadow Business Solutions March 31, 2025 Thank you so much, Katherine! We love that we can give our customers big-name features and support. -Kiana VM Vanessa M. Owner Retail Used the software for: 2+ years ### "Adaptable POS and at a fabulous cost" December 20, 2024 5.0 Great. Easy. Comfortable. Reliable. Efficient use of my time and money Pros It's adaptability and cost. Great customer service too. Cons It isn't fancy or pretty. I wish there was someone nearby who could work with me in person. All of that really insert a concern though. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing RetailEdge Ability to take my data with me. Not having to be stuck in a monthly program Review Source Response from High Meadow Business Solutions December 23, 2024 Hi Vanessa! Thank you for the support and positive feedback. Happy Holidays from RetailEdge! GH Gary H. Owner Wine and Spirits Used the software for: I used a free trial ### "Packed with capability but simple enough to use " December 7, 2024 5.0 I really like the product and have met the support team. Great people and have no concern about being fully supported. There is plenty of capability for my business!! Pros The team is very knowledgeable and enthusiastic about the product. It is very capable but not exceedingly complicated. The user interface is well done and provides a very good experience for such a complete software package. I particularly like the quick list. If done right saves a lot of time. Cons Full disclosure I am implementing the software as of this writing. The only con I see so far is that because you may run this for many different businesses there are features that most likely will not be used. It would be nice to have a lite version. Alternatives considered [Cash Register Express](https://www.capterra.com/p/12601/Cash-Register-Express/) Reason for choosing RetailEdge Locality, features, and support. Retail Edges cost benefit is outstanding. Review Source Response from High Meadow Business Solutions December 23, 2024 Hi Gary! It was a pleasure meeting you at our conference, and we look forward to serving you in the New Year. Happy Holidays from RetailEdge! AA Aldred A. Owner Information Technology and Services Used the software for: 2+ years ### "Love Retail Edge" March 22, 2025 5.0 I live retail edge and would recommend to others. Pros I like how easy retail edge is to use. It is very user friendly. Cons Wish I had a payment processor for the Bahamas Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I made the switch due to the ease of use and the price point. Review Source Response from High Meadow Business Solutions March 31, 2025 Thanks so much Aldred! Glad to hear you’re loving RetailEdge! -Kiana AB Amber B. Purchaser Retail Used the software for: Less than 6 months ### "RetailEdge Customer Service" November 12, 2024 5.0 The overall experience is great. There has never been a time where I have thought negatively about anyone at RetailEdge. Pros The Reps are very helpful and very easy to understand! Cons Maybe a little difficult to start out with something new if there are no videos to show exactly how to do things. Sometimes just learning from a text is hard Review Source Response from High Meadow Business Solutions November 15, 2024 Thank you Amber! We're glad to hear you've had a positive experience with our team. As part of our Support suite, we have a YouTube channel with video tutorials for different features of the program to help make things clearer. You can check it out here: https://www.youtube.com/@RetailEdgePOS JR Jorge R. Owner Computer & Network Security Used the software for: 1-2 years ### "Use of the product" June 13, 2024 5.0 Pros Easy to use. Friendly and professional client service. Cons Customization. Cant change much of the program. Review Source MD Martin D. Owner Retail Used the software for: 2+ years ### "First Review" April 26, 2024 5.0 Pros Easy to use, helpful to manage inventory. Cons It takes some time to adjust to hot buttons. Wish there were a couple of more colors to choose from Review Source LC Lexy C. Business Owner Arts and Crafts Used the software for: 2+ years ### "This software constantly grows with our business and there are features we still haven't used yet." October 24, 2017 4.0 It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen! I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week. I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down! Pros Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need! Review Source KH Kaitlyn H. Owner Retail Used the software for: 1-2 years ### "Retail Edge is great for my business! " May 18, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] was great helping set up the software, training me on how to enter inventory and use it for everyday use. \[SENSITIVE CONTENT HIDDEN\] was also great along the way answering all my questions and helped us order our gift cards, which we love! The technical support team has been amazing and is always eager to help! They even find problems before you do. Everyone I have come in contact with has been friendly and helpful. I can't say enough great things about this software and how amazing it has been for my retail store. I implemented Retail Edge from day 1 and I am so happy I did! Especially with the pandemic. If I did not have the seamless integrated with Shopify, I can't say I would still be open today. That really saved me and kept customers thinking about my store! I can't say enough good things about Retail Edge!! Pros Retail Edge is so easy to use! The checkout process is straightforward and hard to make a mistake. The integration with Shopify is great for my business because I have the same inventory instore and online. The reporting is amazing to help analyze my business. The gift cards Retail Edge offers are nice to offer to customers and easy to use when checking out. The purchase order section is great for retail because you can easily see what hasn't come in and what you should cancel. I also like that the Retail Edge team is constantly updating the software and staying up to date so you don't have to. I have used most features that Retail Edge offers and I love most of them! Cons I love so much about this software but if I had to change anything it would be to make the security feature easier to use. I want to be able to lock the sales manager so employees can not see how much money is made, which you can do, but every time I lock it, I mess something else up. Also, one thing I have run into with the online integration is when people buy gift cards in store and want to use them online and vice versa. If there was some way to make gift cards able to use both instore and online, that would be awesome! So, just making those things easier would be so helpful and make this software perfect for my business! Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Springbot](https://www.capterra.com/p/180922/springbot-Email-Marketing/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing RetailEdge Retail Edge had the best options for my business, at the best prices. When shopping around, I constantly came back to Retail Edge and ultimately realized it was the best. The integrated with Shopify was a huge draw for me because I need both instore and online, and I did not want to have two separate inventories. I talked to other retail store owners that had Retail Edge and heard great things from them so that drew me in as well. Ultimately, Retail Edge had a great software, at a great price, with the features I needed most for my business. It was an easy choice!! Review Source TF Tom F. President Information Technology and Services Used the software for: 2+ years ### "Best All Around POS System on the market!" June 7, 2023 5.0 Pros Awesome Customer Support! They always listen and work to do their best to make sure the system works for you! Cons As an IT Manager, the only thing missing is a way to automate the updates behind the scenes so our clerks do not have to do this manually. Review Source JS Jonathon S. OWNER Tobacco Used the software for: 2+ years ### "retail edge!" January 5, 2022 1.0 using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update. Pros nothing at all , this is a waist of TIME and money. Cons I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!! Reason for choosing RetailEdge non , a friend of mine recommended it, he has a larger business with 20 + employees , he can afford labor to run it Review Source Response from High Meadow Business Solutions February 7, 2022 Jonathon, Thank you for letting us know about this. Your feedback helps us do better. We are sorry you had a frustrating experience. We understand the Gold Support plan may not be the right fit for everyone, so we removed you from the it and refunded you for the month of January. We have reached out to you several times to set up a one-on-one remote training session with one of our sales staff. Please email us at sales@retailedge.com or give us a call. We hope to resolve these issues with you and meet your expectations. -RetailEdge SF Sam F. Treasurer Retail Used the software for: 2+ years ### "Happy User" March 24, 2023 5.0 I have used other point of sale software and had nothing but headache using the software which was Much more expensive. Pros I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having. Cons I really have no complaints other then I need more time in the day to use all the reports I could be using. Reason for choosing RetailEdge Price was my main reason for choosing retail edge. Review Source Eric M. General Manager Retail Used the software for: 2+ years ### "We have been using RE since 2007 and have been very happy overall. " November 2, 2017 5.0 It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well. Pros The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do. Cons I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.