Planning Center

Planning Center


4.5 / 5
442 reviews

Who Uses This Software?

We love Churches! Any size, any denomination.


Average Ratings

442 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month
  • Pricing Details
    Free for 30 days, no contracts. Upgrade, downgrade or cancel at anytime.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Planning Center
  • planning.center/
  • Founded 2006
  • United States

About Planning Center

At Planning Center, we are passionate about helping churches by making great applications that are affordable, powerful, and easy to use on any device. We do that through several different products: Check-Ins, Giving, Groups, People, Registrations, Resources and Services. Each product is continually updated to make it the best in its market!


Planning Center Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management

Planning Center Reviews Recently Reviewed!


A strong suite with a little too much monopoly

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it has a variety of different tools that are not only practical but have swiftly become necessary to running ministries in the church. I can't imagine using another software for scheduling teams, checking in kids, or organizing our small groups. This truly is a robust central point for our database management at our church, and it's in a whole other category than any other church management software because of its significantly lower price point.

Cons: Perhaps it's because of the price point, but where Planning Center fails in its ability to stay innovative and continually becoming more intuitive in its design and structure. I can't tell you how many times, even after years of use, I have spent dozens of minutes trying to find a certain feature or settings option that still evaded my insight for where it should go. Also, despite regular suggestions for updates to make the software stronger, I rarely see them innovating. If they didn't hold such a strong monopoly, I would not be surprised to see them ousted by a more aggressively advancing competitor.

Overall: Quality way of maintaining a database of church members that integrates well into scheduling them to serve, checking in their kids, or having them sign up for events or small groups. Nothing else quite like it out there in the market right now!

Vendor Response

by Planning Center on November 15, 2018

Thanks for your honest review, Jonathan! We'd love the chance to chat with you about your comments. You can email us at support@planning.center. We're working hard to update our apps often to keep them competitive. This month, we've pushed out major feature updates to Resources, Registrations, Groups, and Services. We have many exciting updates coming before the end of the year as well!

This is the software you want

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is the most user-friendly software. They have more features than you'll ever need and it makes collaboration a breeze. The system always functions as it should and most of the time the development team is several steps ahead, putting out new features that are actually helpful. The fact that they work with groups like renewed vision to integrate with propresenter is incredibly valuable. Everything being cloud based also makes it easy to collaborate between departments on events. Their groups search is easy to use, resolution-responsive and looks great integrated into any website. The kiosk option in their events module makes dynamic calendar-based digital signage really simple. Everyone who has ever resisted adopting planning center at our church has eventually come around to really like it.

Cons: If you have a need for a feature the development team is going to tell you that they may add it one day and never commit to a release. Also they don't offer any training other than videos online - for savvy people this isn't much of a problem because their interface is so user friendly, but if you have staff who refuse to learn things on their own this will deter them from wanting to adopt planning center - though it shouldn't because it is really easy to learn. The pricing model can be somewhat confusing at times and I wish there was more of a discount for people using multiple modules; a large church can get close to spending a thousand dollars a month without much trouble, though I know this is comparable to some other platforms and honestly you get what you pay for.

Overall: I can't reccomend planning center enough. It's easy to use. It looks good when integrated with our website and digital signage. It encourages collaboration between teams. While it doesn't have an accounting module that kind of thing is best left up to the experts; intuit's products handle accounting much better than any church management software anyway. If you're not already using planning center services, you really should it makes planning worship so much easier and once you see how great that is you'll want to get groups, resources, and everything else and by that time most of your database is already populated and the people module is free. You'll be swapped over to it as your main church management software before you even realize it.

When it comes to all-in-one church planning and management, Planning Center is second to none.

Mar 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It offers almost every feature you can imagine necessary for your church, regardless of your position. As a leader, you have the ability to set up a plan for an entire service, including music sets, speakers, sermon notes, etc. with as much or little detail as you like. You can then share this with any or all members of your team for their reference. Chain emails can be sent for reminders of meetings, worship rehearsals, or other information.

For worship pastors, you are also able to attach chord charts, song files, and list of members for future worship sets, allowing everybody to have access to practice materials and be on the same page. There is also an ability to create your own chord charts for songs you've written, along with personal notes for your band to follow directly from you.

For the congregation, there is a hub for offering/donations that can be done completely electronically. Members can also have their own profiles to check in, register for church events, and more. The best part of all of this is that it's all categorized, making every feature streamlined and easy to setup, use, and view. Most software becomes complicated when jam-packed with as many features as Planning Center, however the folks here have done a fantastic job of laying everything out in a logical and easy-to-use way, for the most part.

Cons: While most features are streamlined, some are buried underneath others, and thus require a bit of digging to figure out every last odd-and-end in the program (of which there are a lot). This isn't detrimental, but it is good to know that you'll have to be willing to invest a little bit of time to truly master everything.

It's core programs are stellar

Feb 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Planning Center is a great all in one suite for a church database. Their customer support is really good. They will respond to your email within an hour. They've had a slack channel that is also helpful for you to learn from others how they are using the software. The majority of their products are great. People, Services, Check-In are best in class in my opinion. Resources and Registrations are good they get the job done.

One of Planning Centers best features is that they are constantly making quality improvements. Their updates keep them at the top of the ChMS game. I've witnessed others get the lead and they play it safe or drop the ball. Or they just built such a large product that its too big to update.

People

-Easy to import and export (this is a must feature in my opinion for any database)

-Customizable (again another dealbreaker for me if a database doesnt have that)

-F R E E

Service

- The best volunteer management software in any industry

Check-In

-Simple to use and straightforward

-Beautiful UI

Cons: Groups and Giving are what I like least about Planning Center. We had to move on from PC Giving because after 2 years of using it they never added the ability to mass import donations or work with outside vendors. I would have loved to have been able to integrate PushPay with Planning Center. It would have saved us H O U R S. I would have loved to have our members see their entire history of giving. Unfortunately, the only way to do that is to manually re-enter every gift. That would take months to complete and we are only 10 years old as a church! Reporting could be much improved too. You can really only search by one category at a time. So if you want to look at everyone who has given to a certain fund by check you'd have to export the info to get that.

Groups is still in beta in my opinion and have been since they launched in June of 2016. It's not complete or usable in my opinion. All it does is take attendance. Our groups are more than just taking attendance. Every group's system has a span of care (coaching structure) but groups don't have anything to assist you with that. It also doesn't receive many updates. The team that works on giving also works on groups so giving naturally gets all the priority.

Finally, one thing that scares me about Planning Center is that some of the staff can be really arrogant. I don't know if it's because of how many users they have and managing all the requests but they don't listen well enough.

Overall: All in one stop shop for Church Database Management

Vendor Response

by Planning Center on February 28, 2018

Hi Nicholas,

Thanks for your review. We've had a lot of changes to our teams in the past two months, and the Giving/Groups team has been split in to two separate teams to help advance both of those products faster.

It still might be awhile before Giving has a way to bulk-import payments, but adding the ability to track external payments in September was a step in that direction.

It's definitely concerning that you feel our staff is arrogant, so if you would like to contact me directly about experiences that contributed to this feeling, I'll gladly look into it with you.

Reagan Helms
Support Team Lead
Planning.center

I couldn't imagine church service planning without PCO!

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been in church music ministry for over 14 years now. I've tried and evaluated several pieces of software over the years. I always came away with the sense that software packages certainly worked for someone, but I would have to change several things to fit into most of them. That was until I found Planning Center. During my first contact with the product, I was thinking, "Who has been spying on me and conspiring to make my work simpler?"

Planning Center is designed for church event & volunteer management by people who operate in that realm. They understand the challenges and needs of people serving in churches, and their software makes it incredibly easy to keep people in the loop and keep spots filled.

Their customer support is second-to-none. In their early days, they had some issues with their hosting company. They live-tweeted as someone drove to the server farm, pulled their servers, and drove to a new hosting company that offered guaranteed up-time. We all understand that stuff happens. They won a lot of loyalty as their customers saw them doing everything humanly possible to make their product reliable.

Cons: One feature I'm hoping for soon is the ability to incorporate calendar invitations into people's serving schedule. As it stands now, you can subscribe to a calendar of your PCO activity, but it's a separate calendar. Not everyone will do that. As a result, I've been inviting people to Google Calendar events based on who is serving when, just to try to make sure it gets on people's schedules. It would be nice for that functionality to be integrated into PCO instead of doing it separately. When someone accepts an invitation to serve, they get a calendar invitation sent to the email address they indicated was their primary calendar. Other than that, I really have no complaints.

Overall: It revolutionized my planning and communication process. It made it so much easier to see who is serving when and to know whether or not they've been sent certain communication pieces and resources. It also makes it simple to collaborate with others on the planning process.

Great Church Management Software

Jan 30, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: listed in my review

Cons: also listed in my review

Overall: I love almost everything about PCO, I've used many different CMSs over the last few years, and PCO has been the best. Their best apps are:

The original "Services" is fantastic and the most polished. Works great not just for (all though especially for) worship team. It is also great for Children's/kids church, greeters, ushers, refreshment team, really any team!

The next best is also their fantastic "check-ins" works great! they have thought through these well and made excellent improvements. Fast, reliable, intuitive, versatile, really just great.

The third best and it starts to fall off pretty quickly from here, is their "People" app, it works well, they have mad significant improvements and honestly I think the reason this one does not seem to work as well as i wish it would is because of the other apps they've created... I'll try to explain.

"Giving" seems to really frustrate my finance ladies. One works for several churches and she is not a fan of how things work in PCO, especially if you collect money through Text, or registrations... it seems to become very difficult to resolve on her end... i don't really know finance though, so i can't be more help there.

"Registration" and "Groups" are all great efforts that seem to have too much crossover and convolution with each other but also "Check-ins". It can be hard to tell if a group should be entered into "groups" or "check-ins" or both.Such as Youth Ministry? Group or Check-in? Both take/track attendance, each in different ways with plusses and minuses each way. But good luck getting a useful report out of either them. Also if you use "Registration" to collect funds for an event, it's great for tracking that, but your finance office will hate you because it doesn't seem to report with everything else, so it adds a bunch of extra steps, i thought we were doing it wrong so they called PCO and basically got a "Sorry that's how it works."

These apps all allow you to enter new people into the "People" app, and you also expect to find useful info on member activity in "People" but you really can't find much useful info on individual, just "Lists" of people. Reporting (in "People" or in the apps themselves) fails to be as useful as you need because of the overlap and convolution... want to know who didn't attend this week? No way to find out. Missed 3 times in the last 6 meetings? No way to find out. Want to see how attendance is going in each of your small groups in the church. sorry.

Recommendations to other buyers: in my review

Planning Center is THE standard when it comes to Church Planning Software for good reason!

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Planning Center allows me to keep all of my teams and schedules organized with very little headaches along the way. I use Planning Center multiple times each week and use it to keep track of a large database of volunteers. Within seconds I can see what areas we are weak in volunteer wise and schedule accordingly. I have had very little issues with Planning Center, but anytime I need help, their customer service teams are phenomenal.

Cons: On rare occasions there are features that are difficult to navigate. For example, I was recently changing someone's availability within their profile and the dropdown for possible service times wasn't showing the service times it should have. There was a menu I had missed that changed this dropdown to be correct. The Planning Center team fixed the issue for me quickly and taught me how to do it myself in the future so I am definitely not complaining, I would just say there is a bit of a learning curve when it comes to navigating all of Planning Center's options.

Overall: Planning Center allows me to keep all of my teams and schedules organized with very little headaches along the way. I use Planning Center multiple times each week and use it to keep track of a large database of volunteers. Within seconds I can see what areas we are weak in volunteer wise and schedule accordingly. I have had very little issues with Planning Center, but anytime I need help, their customer service teams are phenomenal.

Great at discrete tasks... not yet ready for primetime as a whole-church DB replacement

Feb 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Planning Center is hard to review because it's not one product, it's actually six different products. That's both a strength and a weakness. Most people using Planning Center are used to its core functionality: Planning Center Services. This is the tool used for actually planning a worship service (complete with tech sheet, ProPresenter integration, etc) and scheduling people to be there. It also has a Check-In component, a Groups component, a Resources (room scheduling) component, and a Giving component. Supposedly, if you add them all together you get a viable whole-church database solution. It's hard to see that being the case, since a lot of the functionality you'd want to see for a whole-church database (especially around reporting, metrics, dashboards, etc) are missing. But the parts that are there mostly work well. It's impossible to overstate how far ahead Planning Center Services is from everything else in the field. Everyone I'm in contact uses Services for service planning. Their other modules, though, are all missing important features. Work is clearly being done to improve those components, but mostly it seems more like rearranging existing features than adding the ability to solve new problems. We'll keep using Planning Center Services, but have transitioned away from Planning Center Groups and anticipate moving away from Planning Center Resources. Luckily our new system integrates well with PCO, so we'll be able to keep our contact databases in sync. This is an underappreciated feature for PCO: a full API to develop and integrate against!

Pros: Great ease of use. Excellent for planning services and scheduling volunteers. Makes it easy for volunteers to respond to schedules without having to remember account details. Solid people management.

Cons: Everything outside of the core (service planning & scheduling) functionality seems half-baked. Very difficult to pull reports, group scheduling & attendance don't work well.

Planning Center is very effective in scheduling volunteers for events, services, and volunteering

Mar 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we can send our team members invites for weekend services and they can respond via the downloadable app. We continually use this software to see who will be showing up to services/events by who's accepted and who has declined the invites we send out. We enjoy using the service flow capability that allows us to communicate how the services will be run for each weekend. This not only allows us to communicate with those who volunteer on our teams, but they have great features like music stand to help communicate which songs will be played that need to be practiced. Every feature created is to the benefit of the participants and the administrators using it.

Cons: I think the only thing I really don't like about this software is the time it takes to get used to where all the functionality is and what can be used for different situations. It's sometimes a challenge to get newer users on their feet when jumping into this program. Particularly in understanding the structure of how data is recorded within the program.

Overall: We are able to let mass amounts of volunteers know what they'll be doing, when they'll be serving, and where they'll be serving over the weekend services we have. It's a great tool for churches who have volunteers willing to jump in and be a part of a team.

Don't Do Church Music Without This Tool!

Nov 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy to use, not only for me but my volunteers.

It is designed to target the needs & issues I face in service planning and volunteer management in a local church.

It integrates with a host of other products I use to help my teams prepare every Sunday.

Cons: Because it's web-based, Internet access is required for most functionality. That doesn't hinder me because I know it's a requirement, so I plan for it.

Overall: I've been a church music director for 13+ years. I've looked into a lot of online products over the years. Most of them looked like something that worked for someone, but I would have to change how I did things to make it work. Enter Planning Center. As soon as I started poking around, I starting thinking, "Who has been spying on me and conspiring to make my life easier..."

Not only is this product incredibly well-made, their customer support is second-to-none. Planning Center makes service planning and volunteer scheduling a breeze. I also use it to handle all of my music stand & chord chart needs.

They also have products available for Event Registration, Giving, Volunteer Check-In, Church Management and more! Their products are designed to serve the local church because that's how they started. They designed products that they themselves needed in their own churches.

All of their stuff is web-based, so it's accessible anywhere from any device. Seriously, do yourself a favor and start using PCO.

Planning Center: Excellent Church Database

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Planning Center is the perfect business software for our church's needs. We have now implemented the Resources tab into our church and its excellent for reserving rooms/vans. We have one mass calendar that allows us to never overlap. Our ministry leaders love using the service portion to update our schedule and worship services. Members have the chance to approve or decline their volunteer positions which allows our leaders to know if our Sunday's are properly staffed. Sending emails through the database are extremely simple. We are also a very diverse church and I love the demographics and people status feature.

Cons: It was a significant learning curve to understand how to implement the software. I can't even say this is a true con though because with any encompassing software, it will take time to learn all the ins and outs. The only true con is that we are only allowed so many check-in's in one day until the price increases. Since we are a church, we only use check in on Wednesdays and Sundays which leaves 5 days for us to not check anyone in. Even though we are not touching the weekly check-in quota, we would still have to pay more for the two days that we do.

Overall: After the learning curve, you will find that Planning Center helps meet your church needs and will significantly increase your productivity within the church!

Vendor Response

by Planning Center on November 05, 2018

Thanks for your review! Check-In's limit is a daily limit, and the unused check-ins don't roll over to the next day. So there's not a "weekly check-in quota."

Planning Center Support

Indispensable tool for managing church services and volunteers

Oct 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Schedule services and communicate with volunteers through one central location

Great mobile app that is not an afterthought. Many of our volunteers only use the mobile app

Song planning made easy - just add a song to a service and add people to a service and they have everything they need to rehearse and show up prepared

The more ministries use it, the more powerful it becomes - managing schedule conflicts across teams gets easier when all of your teams use it.

You can tell the people who write this software are also on church teams. They "get" it.

Cons: It is so robust and flexible, with so many options, getting started can be a little overwhelming.

For even a mid-sized church like us, it is an investment. It costs about the same as our church management system, so it is not insignificant. However, I would say we get much more value out of the software than our church management system, so it is worth it.

Overall: Centralized volunteer scheduling

Centralized song planning and rehearsing

Service planning

Plan to get Planning Center

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is really easy to use. It's a matter of creating an event, selecting the people that are going to participate in the event, and then creating an order/agenda for that event. Since I am a pastor of a church, we put our worship services in this program. So we are able to select the songs, upload them for the worship team to listen to and practice, and then every single participant that we selected will receive an email reminding them they are on the agenda, and it gives them the ability to accept or decline the request. I am able to upload my sermon notes and PowerPoint for the sound team to download in prep for the main service. The fact that we are able to coordinate an entire worship service in this one place allows for efficient planning, and it saves a lot of time.

Cons: The only con that I can think of is that when we first signed up, we had the cheapest package, and eventually we ran out of space. We had to then go back and start deleting previous worship services because of all the files that were previously uploaded. That was an inconvenience that led us to upgrading. Now we don't have to worry about that.

Overall: Our experience has been overwhelmingly positive. As I said, it is an efficient timesaver. If you try on your own to do everything that this service offers, you'll add many unnecessary hours of work to your week.

Capterra loader

Powerful, well-thought out Church Management Software

Jul 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Child Check-in is very intuitive and flexible, with the ability to check-in via computers, tablets, smartphones and customizable labels. You can have manned check-in stations, additional self-check-in kiosks, or roll-sheet style stations.

Services is an amazing way to keep your volunteers organized, so you don't overschedule or overutilize some volunteers while leaving others without much to do. With great notifications, a "Matrix" view that gives schedules excellent at-a-glance views of their preparedness, and a place to save lesson plans, chord sheets, or other information to share with volunteers, this was a HUGE relief for our teams.

People is free and has some great options for tracking and grouping attendees and for setting up workflows for reaching out. It had a bit of a learning curve coming from our last system.

Cons: People has very limited ability to send e-mails without integrating with MailChimp, and that integration was not very intuitive. That said, MailChimp's safeguards to help ensure you're never marked as a spammer make it a really good idea to use it, anyway, for mass e-mails.

Keeps Our Church Teams Organized

Jan 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Although our church uses Planning Center for a variety of things, I use it in our worship ministry, and it allows us to all "stay on the same page". Our church meets in the auditorium of a school, and as such, we only have the building on Sunday mornings. Because of this, our worship team cannot rehearse during the week. With Planning Center, I am able to "post" the music for several Sundays in advance and our team can use the attachments to listen to each song via an .mp4 file, and see chord charts. When Sunday arrives, everyone has been able to prepare on their own and we do a quick run-through. I can schedule team members and see who has responded and who has not. I can add notes to each service for the team members' info. My team members can block out certain dates when they know that they will not be with us. I like the fact that there are different user levels so that some people can actually edit and schedule, while others only have viewing permission. Planning Center also allows us to input each person's contact information, so everyone on the team has the ability to reach others if necessary.

Cons: The mobile app is not as responsive as I would like, but it works.

Recommendations to other buyers: Take advantage of some of the free webinars that Planning Center offers. They are extremely informative, and teach you a lot of tips and tricks and how to best use the program for your particular situation.

Planning Center has revolutionized the way we communicate with our volunteers and teams.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Planning Center has revolutionized the way we communicate with our volunteers and teams. From the most tech-savvy teenager to our oldest retired worship team member, this form of communication simply works for everyone. I love the way you can communicate via different ways.

When we first began to transition to Planning Center, we were a traditional church stuck in the 1980's in many ways, especially in our communications. While it took about 3-6 months to get everyone on the worship team using it (probably a rotating team of 40), now we don't know what we would do without it.

Since then, we have expanded with Planning Center's capability. From our Volunteer Greeters, to other teams (Ushers, Safety), it is a tool that serves everyone, and helps us expand our ministry efforts more efficiently.

Cons: While Planning Center is the industry standard, in my opinion, I would love if they incorporated a capacity to either integrate with an e-mail marketing/communications company (i.e., Constant Contact or Mail Chimp) or offer that service themselves so I don't have to keep email lists in 2 different (sometimes 3) places.

Overall: Planning Center has allowed us to expand our ministry capacity through clear lines of communication with our volunteers. Truly an indispensable tool for ministry.

Our church loves using planning center. It keeps everything in one place.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Planning center helps keep our church organized. We can collaborate on plans, see everything in advance, and schedule volunteers. The large number of features such as tags or blockout dates make it easy to make sure we schedule people based on availability.

We have also started using ProPresenter, so the link between these two programs is very helpful in creating slides. Everything is stored in Planning Center, and it easily imports in from our slideshow program.

Planning Center giving has made it easy for online donations. Most people don't carry cash or checks around, so having that online donation option is helpful for them. Planning Center was easy to set up and use.

Cons: I don't have many problems with Planning Center at all. Sometimes, the learning curve on advanced functions can be steep, and I may forget the exact steps to do something, but their help guides are there to guide me through. I'm still not sure how to automatically send emails as soon as I schedule someone, but that's a minor issue.

Overall: I love using Planning Center. It's easy to create service plans, link with our slideshow program, schedule volunteers, and easily reference attached documents for songs and Scripture readings. We also use Planning Center Giving to easily provide an online giving option. It was so easy to set up.

Planning Center Review

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that when there is an update to the church service, the choir then knows the order of the service, the songs that we will sing and the capability to learn songs with the audio of each part. I like that I can set my alto part in the song to repeat the recording so that I can listen to it over and over again to learn my part.

I like that I can see who has accepted to attend and who hasn't. Some people however, don't accept or decline the request making it harder for the choir director to know how many and who will be in attendance.

Cons: I don't like that previous services cannot be accessed once the date has passed. I would like to see an archive section to review previous songs.

I wish that sermons could be captured by clicking on the title so that I could revisit past sermons.

Some of the recordings aren't quality so it makes it hard to understand the lyrics to learn them correctly.

I would also like to see the document viewer be better to view the song lyrics.

Overall: I like planning center as a member of the worship team of my church. It allows me the capability to listen to the songs over and over again to learn them. I also like that I receive a notification when updates are added, though I believe the choir director does this manually.

Overall, I give this application an A.

Great, robust system that helps with the planning for the various teams and safe facilitation of kids during services

Dec 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Have been a customer for years and despite some issues, will continue to use it!

Pros: There are many great aspects of Planning Center. We don't use every piece, but the Check-Ins are HUGE. This is THE way to allow kids to be checked in during our Sunday services. Having a barcode scanner makes the process much quicker and easier. The update allowed past registration issues to be fixed (users were listed twice - once as an "employee" and second as "customer"). The second biggest piece we use is the Services portal. Allowing every member of the worship/media team to see the flow of service is great! Everyone can be on the same page while allowing service to flow smoothly - almost without the congregation even knowing there's an order to things...

Cons: Have to jump through hoops to get any type of technical support. The answers aren't always online in the FAQ or Help pages. On top of that, not "anyone" can create a ticket, it must come from the contact person. That's normally fine, but what if they're on vacation, or just happen to be the person who pays the bill? On a Sunday morning when kids are going crazy and parents are looking at you like you did something wrong - it doesn't help.

I work in Planning Center daily. It's easy to navigate and train others on.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's user-friendly and that there are so many training resources. If you can't figure it out on your own you can just jump over to a training video or click on the help questions and usually get the info you need. The customer service is also amazing! We've had to reach out a few times with issues we didn't know how to fix and they jumped right on it.

Cons: I'd say my biggest hurdle is making sure my leaders know how to use it. Because I started as an Admin I never saw what it's like from a "volunteer" standpoint so sometimes I don't know how to answer volunteer's questions or know how to direct them. I've had others log on for me so I could see their account and then walk them through their questions from their.

Overall: Easy scheduling of volunteers.

An easy way to communicate with everyone on your team.

Love the temples for our teams that rotate.

Capterra loader

The best church management software for any size church body & team.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The best part of Planning Center is being able to pick and choose which parts of the software you actually need. You don't have to worry about paying exorbitant prices for tons of features you don't need. The pricing is based on what your church needs. And it's so easy to add or remove apps. This may have started as a service scheduling software, but it has become established as a resource, scheduling, and giving database for our church.

Cons: The only con I could see with this software is learning. I've been using this software for many years, but for those who are first trying it out could need some extra time getting started and used to it. They provide great training videos but if they built an onboarding process for newbies, it could make the product that much greater for the larger church management software market.

A one stop shop for church management software. Was very helpful for us to streamline our systems.

Jun 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly. Volunteers are able to intuitively use it without a need for training. Works together to give more detail about each user. It's mobile friendly and has various apps across platforms. Very affordable.

Cons: They do lack some more complex reporting features. We've also had issues with the registration module not being very simple for the end user. We've also had issues with registration lacking some basic functionality you would expect it to have.

Vendor Response

by Planning Center on June 11, 2018

Hi Steve,

Thanks for your review. Could you please follow up with us and let us know which reporting features are missing for you? We'd also like to hear about which Registrations features were more difficult for people who were signing up. Registrations has just had some significant updates made to it, so it's possible those issues were addressed in the update.

You can email support@planning.center with that information.

Reagan Helms
Support Team Lead

Seriously comprehensive tool to manage small to medium church

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Its comprehensive scope without being too complex is Planning Centre's primary strength. The user management and permissioning is spot on. The rota functionality is very helpful including the blockout dates and calendar integration. The mobile apps are fantastic, enabling real-time management, library of multiple music versions, note keeping. The ability to slave from a master mobile device is great. The customisable price plans are outstanding.

Cons: The mobile sync and saving of notes in the music app I find occasionally unreliable. User-adjusted metronome settings don't save between songs which is a surprising omission.

Overall: Planning Centre has revolutionised management of our multi-site medium church. The ability to manage multiple users and multiple services with relative ease has improved the overall organisation of our growing church. It is excellent value for money and the ability to select the desired features in the price plans is outstanding. The Music Stand apps have really improved the rota management and effectiveness of our music/AV team.

Vendor Response

by Planning Center on November 13, 2018

Thanks for the review, Tim! We'd love to chat with you about your metronome comments. We're always looking for ways to improve and would love to chat more with you about this. Feel free to contact our team at support@planning.center.

Planning Center is a major time-saver!

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and intuitiveness

Cons: No major cons, but there are so many options now you need to be intentional in how you set up and schedule your people.

Overall: I began using PCO 10 years ago when I stepped into a worship director position, and I didn't want to spend the countless hours it had taken my predecessor to schedule services and people. Planning Center was a huge improvement to the way we were scheduling people, it allowed access to songs, and allowed you to make songs available to worship team members with ease.

Since 10 years ago, PCO has expanded in thoughtful and effective ways, we were thrilled when they released a check-in module, that was so much less expensive than any of the competition, and it worked great with our kids ministry.

Planning Center has so many various customization options, you could spend hours trying to figure out how you should use it. It's imperative that you set it up in a way that is effective for your own work processes.

The Help videos are extremely helpful in learning about all the new features of PCO, and their customer service is excellent as well. I have had quick responses each time I have run into a problem with anything (which is infrequent now).

Overall, I highly recommend Planning Center to anyone, and if you aren't using it, I think you're missing out on an effective, cost effective and time-saving product that will allow you to focus on the more important aspects of ministry, like your people!

Planning Center Isn't Perfect, But It's Still the Best Choice

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Planning Center allows for quick and easy scheduling of both volunteers and for weekend service planning. It's most basic functions are intuitive for the regular user and the many volunteers that are likely to interact with it. The software becomes less and less intuitive as you use the moderate to more advanced features. However, their help line is one of the best around. There's rarely a wait time and the tech support is responsive and well trained. It's a good value for the monthly fees as it would take several other services to replicate their many offerings.

Cons: When it comes to giving and financials, the software falls short. It simply isn't as well designed as it could be and it requires way too much guesswork, trouble shooting and sometimes even multiple entries of the same data.

Overall: For a reasonable fee, Planning Center does almost everything that a church of any size should need to coordinate and share data in most areas. Using the most basic functions, still worth the cost, it very much aids in coordinating people and volunteers. While the financial management section is not ideal, it is more than usable. They really had the end users in mind when designing this all in one software option.

A must have for any church, organize you volunteers and staff where they serve

Mar 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability with the Service portion of Planning Center. With that, we have all the info of our volunteers for each ministry saved in one place and are able to schedule them where needed. The fact the members can mark their availability and accept or decline an invitation to serve has streamlines the whole process and greatly reduced the time it takes to ask people to serve. You can create different teams of people. different events and plan. It is a must have for any church wanting to utilize people in the most efficient way.

Cons: The only complaint I have had is sometimes people new to the app have a hard time figuring it out. As soon as I am able to walk them through it they seem to be able to figure it out.

Planning Center as a one stop solution for Churches

Aug 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Planning Center really does just about everything you could ask it to do from managing services, to groups management, to people database, to check ins, to registrations, and so much more. It really is one of the best out there for user experience and as a one stop solution for the entire church.

Cons: Planning Center isn't cheap, but you get what you pay for. There are a couple of things that you have to learn work arounds for as well. Like sending second invitations. The program is designed to have people sign up for service opportunities and to manage themselves. There are work arounds to have your leaders do this as well, but it takes a little getting use to.

Overall: Overall Planning Center is the best one stop solution for the church in my experience.

I love Planning Center!

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! Planning Center is the best software Ive ever used for helping organize church services! We use it every week and Ive used it for almost the past decade exclusively! It has great ways of contacting the teams and keeping everyone on the same page and prepared for the weekend services!

Cons: The only thing Ive ever not loved about Planning Center is planning center resources and that is only because it was a little confusing at first and didn't seem to have a logical system of reserving rooms

Vendor Response

by Planning Center on November 13, 2018

Hey David,

We just made some big changes to Planning Center Resources, and plan to add some more in the near future. Our reservation page looks and functions like a calendar now. If you'd like to give it another try, contact our support team and they can give you another free trail!

Capterra loader

An Amazing Suite of Church Resources

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that Planning Center has many different programs available for different things. I specifically use "Services" to organize and arrange our church services, "Check Ins" to log attendance and to add an extra security measure for our children, and "People" which we use as our database or our church roster. The integration between each of their applications is pretty awesome, and each program is very easy to use.

Cons: The only negative thing I have to say is that it wouldn't work on my wife's iPhone 6s, but we have a total of 20 something other devices that it has worked fine with.

Overall: Overall, Planning Center is extremely helpful in planning out our church services, and Check Ins makes accountability and security much easier to maintain.

Volunteer Coordination and Communication made easy

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Auto-volunteer contact and reminder texts/emails

Ease of creating assigned roles and positions

Drag-and-drop method for assigning volunteers to a specific role

Custom email/text templates for communication

Rotating schedules can be formed for monthly/weekly/daily volunteers

Information on all volunteers in one place

Integrations with CCLI, ProPresenter, and other softwares

Cons: Can be tricky getting from one area to another for planning

Steep initial learning curve

Overall: I was trained to use planning center to organize our tech volunteers week-to-week. It took me a little while to learn how to use it, but after I got the hang of it, I was able to build a full church service flow from beginning to end, notes on each section, volunteers for each area, drop in our ProPresenter presentation and videos, arrange songs, and setup reminder texts to my volunteers. I also got super quick feedback from my workers who were unable to show up so we could find a substitute.

Planning Center is a powerful tool for any organization having to shuffle a huge volunteer worker pool. Putting in new volunteer information is also fast and easy. I cannot recommend this enough.

Vendor Response

by Planning Center on November 23, 2018

Thanks for the love, and we are glad it is a great asset to you and your ministry. We'd love to hear more about your experience and any suggestions you may have to help with the learning curve. If you'd email your thoughts to support@planning.center, our team would be happy to send any suggestions you have on.

Capterra loader

Every church needs Planning Center

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Apple said it first, "There's an app for that!" When it comes to church management, Planning Center has an app for almost everything! I like that we can use ONE system for multiple needs: kids' check-in, event registrations, volunteer scheduling, and more!

Cons: Running reports or creating lists using the data collected can be kind of tricky at first. It would be nice if Planning Center offered some basic reports that could be run without having to customize and set them up yourselves for those not naturally gifted in analyzing data.

Overall: This has made my everyday tasks easier and has significantly improved the organization of our church. It has also allowed me to use data collected to analyze trends within our organization and form strategies to effectively meet our goals.

Planning Center

Nov 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that it's sort of a one stop for lyrics/chords/mp3. I haven't used the media feature in yet, but I'm sure it's neat.

Cons: I wish that the default arrangement/other arrangement tab were able to do a sort of preview if you were to hover the mouse over it.

Maybe this is more on the user side of things, but I also wish that it were able to decipher when there duplicates of songs being added.

Overall: Overall, I enjoy planning center. It keeps things centralized and it's easy to build your base from there.

Vendor Response

by Planning Center on November 23, 2018

We're glad you enjoy the one stop shop and that you love the features. We'd love to hear more about your experience and any suggestions you may have to improve the user experience. If you'd email your thoughts to support@planning.center, our team would be happy to send any suggestions you have on.

Absolutely Essential

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's crazy user friendly. Our whole team uses it and it's such a great resource to keep us all on the same page! The app is also fantastic, I use it all the time.

Cons: I wish I could archive things without being an administrator. I understand not giving that privilege out to all the users, ( for example viewers don't need to be messing with things) but as a scheduler if someone leaves my team permanently it's annoying to have to get an admin to do a clean out of songs and/or people.

Overall: I love having a place where our whole team can get access to music and we can add you tube links, or our own videos so that everyone has the ability to practice before we rehearse as a group. Also we use it to schedule team events! So a great way to use the program they're already familiar with!

Manages Volunteers Beautifully!

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is by far the best product I have used for managing volunteers. You can communicate directly from the platform. It has the ability to have volunteers sign up manually for open positions. It works great with the app that volunteers can download. Amazing way to schedule and maintain teams! I know who is showing up, when they confirmed, where my open positions and needs are every week. Love this platform! Love that its completely cloud based as well. Can access easily from anywhere.

Cons: It can take quite of bit of work to get off the ground depending on the number users you are setting up. Also, can be a little clunky to navigate but once you get the hang of it it works out quite well.

I have been using planning center for 10 years. It is super helpful and easy to use.

Jul 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that everything is in one place. It's easy to schedule people and all their contact information is readily available. I also like how easy it is to use as a team. If you work together to keep info up to date planning center is even better. I appreciate the reliability and easy to train new users. I like the music and note features and It's helpful to keep everyone on the same page. Overall this is the most effective and simplest way to schedule ministry teams.

Cons: It could be easier to jump between services and times. I wish it had a task feature. It is important to train users. If you train your church well they will be more likely to utilize this software.

Planning Center has improved each year elevating it to must have planning software for churches.

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It is very easy to navigate from the user side. The design of the interface is simple - no need to over complicate it with features - everything you need is there when you log in. Having the calendar of dates on the left hand side is a great at a glance tool that helps me process everything that's upcoming very quickly.

Cons: If PCO isn't managed properly on the back end and your library of music for musicians to rehearse to is to large, at some point the software bogs down and will not play certain files. This is especially frustrating as a musician to expect something to load and it never will - and often won't give you any error message to indicate there's a problem with the software, not your internet connection.

Vendor Response

by Planning Center on November 14, 2017

Hey John,

Thanks for your review! We appreciate it.

Under cons you mention that the software is being bogged down by having too many files. This shouldn't be the case at all. The amount of files that you have shouldn't affect the performance of our features like the media player or file previewer.

If you need help, please email some examples to support@planning.center and we'll take a look with you!

Powerful, Flexible Solutions - more than volunteer scheduling!

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We used Planning Center for volunteer scheduling and orders of service for years. When they expanded into event registration and giving, we were very excited. In the 2 years we've been using both modules, they have continued to improve and add services to each. They are very open to product suggestions and very quick to respond to support requests.

Pros: Modules for volunteer scheduling, event registration, groups coordination, resources management, giving, and more that work together seamlessly. Responsive support, continually adding new features and refining modules. Very intuitive for users.

Cons: We are currently not able to set up a kiosk for people to register themselves for events without logging in through their email. A POS setting would be amazing.

Capterra loader

Excellent Suite of Products

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are still discovering new apps within the suite. We like that it is flexible and robust. It is easy to use and new users train quickly. The integration of the apps is clean. Great job!

Cons: It can be challenging to determine costs as you create your personal bundle. It's not a big deal, it just means you have to pay close attention and evaluate cost vs benefit carefully. Sometimes, response times are sluggish. It would be great to have some type of notification to help be sure we haven't missed a step. For example, once a plan is complete, a note saying, "Don't forget to email participants." It's good to have reminders when a lot of tasks are going on.

Great System

Jul 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern software design and incredible dedication to providing users with the best software experience possible. They are easy to communicate with and love to hear what users really want.

Cons: Many of the PCO apps are still young and immature (but they innovate fast).

Overall: The name of this software should really be Planning Center Online. Services is just one app or module that they are known for.

We began using PCO for their Services app as a small church who needed to organize a worship team. We quickly found how useful it was and began using it to schedule our volunteers throughout the church. We didn't really have a ChMS, but PCO Services fit our needs for the time being. Then PCO launched their People app for free. This enabled us to keep all of our membership records in the same system that our staff already use. PCO has many other apps that we have also found useful and the great thing is we can implement them in small stages instead of trying to figure it all out at the same time. Now we use Registrations for events and Groups for group management.

Recommendations to other buyers: Try out one of the 30 day free trials. You don't have to try everything at once. Just try one app out at a time and see if it is a fit for your church.

Capterra loader

Great Company That Makes Incredible Apps

Dec 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to jump in and learn. All apps have a free subscription level to test the app. This is such a great approach and allows new and existing churches to really "drive" the product before committing. Their support and documentation is by far the best of any CHMS.

Cons: This is necessarily bad, but the overall system is still pretty new, so they are still working to add more features and grasp how each app needs to communicate with another.

Overall: This product requires very little training to my staff and helps us do less admin work and more ministry work. Church is all about relationships, so when we don't have to spend as much time in a "system", we can focus more on those relationships.

Takes a bit to learn and understand, but exceptionally functional for planning.

Dec 11, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of my favorite aspects to Planning Center is being able to email/communicate with multiple volunteers from one screen. The email/communication screens are very simple, maybe too simple at times, but they let you send basic messages. I never had any issues with messages not going through, and it was easy to find which people I needed to communicate with. As the application for Mobile has been updated, the software has become easier to use.

Cons: I had a little bit of a hard time accessing administrator settings from the mobile application. I wanted to edit volunteer information (i.e. their email and phone number). It was tricky to find where I needed to go, and eventually deferred to someone with the desktop version.

Another thing I came across was the learning-curve. The application tends to require someone to walk you through how to setup teams if you have never used it. Once you know how to run things, it makes life very easy.

Overall: Organization, communication, functionality.

Allows Ease of Planning & Organizing

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Planning Center is very intuitive and easy to use, even for beginners. I would recommend it for any ministry that schedules teams of people.

Pros: Planning Center allows us to schedule a very large group of different ministry teams, assign tasks, and see at a glance who has "accepted" an assignment and who declines the assignment. This software allows us to plan our services and keep our entire ministry team in touch. It gives our team members a view of the entire ministry and opportunities available.

Cons: It could have better database capabilities. It is not as robust as other databases, but then again, it's not meant to be a database program.

An amazing product

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the variety in the product. I started with "services," but have branched quickly into "people" and other areas. If you have a need, Planning Center will absolutely cover it. We use it not only for service planning, but for full-featured membership tracking and are about to use it for kids' check in. Customer service is incredibly fast and thorough.

Cons: The only bad thing about Planning Center is the price. It can get expensive as you add people to your teams. However, it is still a great value for the money.

Overall: I can plan services, keep our kids' ministry secure, and track our membership all within one piece of software.

Feature Rich and Growing Fast

Apr 15, 2017
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to Schedule Volunteers, text reminders and notifications of volunteer scheduling.

Cons: Cumbersome menus. Hidden settings icons. Many steps to setup teams.

Overall: Planning Center is a great volunteer team management cloud software. Our church uses it mainly for our worship and production team scheduling and for Sunday service planning. We have recently started using the software to schedule our children's ministry volunteers. The software has tons of features and it is growing fast. We really like the fact that when you schedule individuals they get a text, email or both... and they also get a reminder of their scheduled ministry. What we'd like to see is some more work at making the software more easy to use and more intuitive. It is at times cumbersome to setup a simple schedule, settings menus are hidden until hovered over, and a few other things could have been tweaked to make the software better. Overall however, we like Planning Center and will keep using them for their scheduling and notification abilities.

Recommendations to other buyers: It would be great if Planning Center worked on making their software more intuitive instead of expanding to child check-in and room scheduling until this was polished a bit more.

Planning Center will get your church organized!

Jul 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Planning Center gives our body a central software that can get us all on the same page. You can provide members with a login to view upcoming service opportunities. We use it specifically for child care, setup and tear down teams, and security. As a server, if you know a day in the future will not work, you can block it out. We use this feature the most for upcoming travel.

You will also have the ability to upload materials in a variety of file types if needed. We like to upload the lesson so people can see what types of activities will be completed on each day.

Cons: I'm not sure there is a feature that blocks the viewing of other members serving. If you require privacy in terms of who is serving when, you may have to think of a work-around.

Sometimes I wish there was a feature that I could send a message to the creator of the event. I find I have to send a separate email if I have a question about the event.

Planning Center brings all the tools needed for worship planning together and is very user friendly!

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Planning Center's cloud based platform is great for scheduling musicians, A/V tech workers, and is very helpful in planning out the worship elements of a service. Having a centralized location for music, audio files, and the like is so helpful!

Cons: I'm not sure we can find a con yet.. it's very easy to use and very friendly. Maybe the only thing that would be helpful is some kind of integration with Pro Presenter?

Vendor Response

by Planning Center on April 05, 2018

Hey Brian,

Good news for you! ProPresenter has integrated with us. You can find out more information about it here:

https://support.renewedvision.com/article/229-planning-center-online-integration-in-propresenter-6

Perfect for communicating the church service order with every member of your team.

Mar 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feedback from team members to accept or decline scheduling; synchronization with ProPresenter software for projection purposes; online editing (not hardware based); online storage for files; tiered prices make it a value for any size church

Cons: There isn't much to say that is negative. However, it would be appreciated if the online storage was greater for the number of service types subscribed to.

Overall: Scheduling and communicating with team members. Online access and a wonderful app makes it easy to use and always available. Synchronization with CCLI Songselect and ProPresenter software and online service is a great benefit as well.

We LOVE working with PCO and overall have had an enormously positive experience!

Dec 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It's scalable: if you just need one feature, that's what you use & pay for. If you want it to do everything, it'll do that too. My favourite, though, is the investment continuing into this product. If you feel like it's missing a feature, hold on because chances are that feature's probably in the works. The team developing and supporting it are very responsive and it just keeps getting better and better!

Cons: Some of the set-up feels clunky (like setting up stations for child check-in). Once it's set up it's good to go, but any changes require a start-from-scratch. So anything that continues (like every Sunday we do checkin) is smooth as butter, but special events or the last-minute check-in events require extra set-up.

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This has helped keep our church organized and helped us grow our Dream Team!

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the matrix view! This allows me to see several weeks in a row and schedule volunteers around to make sure no one is doing too much. I love how people can confirm or reject and block out dates. This helps avoid micro-managing.

Cons: When I send out requests to serve on a team, I write out an email. However, since there are different ways to respond to a request, I never know if the volunteers read the email or not. So the email function can't really be used to send out important information.

Overall: Planning Center has been very useful for our Dream Team. It helps organize us and keep things simple!

Make your church management easy!

Oct 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, constantly updated with new useful features!

Cons: Still waiting for one final piece of sms / email communication campaigns (like text in church provides)

Overall: Planning Center makes a fantastic suite of church management products. People is the backbone data to house/update/manage all the member info. Services provides the tools for scheduling, notifying, and communicating with your volunteers. Giving maintains confidentiality for the giving records, while still tying into the common database for ease of updates. Registrations is a fantastic tool for signups that can be integrated into a variety of projects from your trips, missions sponsors, events, even costs from 3rd party events held on your campus... Payment processing can be done through the website or kiosk. Now includes small group management tools for allowing easy signup, attendance, and communication to all your small group leaders.