Who Uses This Software?

Professionals looking for a comprehensive yet easy to use billing, timekeeping and project management solution.


Average Ratings

238 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $11.65/month/user
    See pricing details
  • Pricing Details
    Legal: http://bit.ly/2uDvTFv Pro: http://bit.ly/2uDsgPN
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TimeSolv Billing
  • www.timesolv.com/
  • Founded 1999
  • United States

About TimeSolv

TimeSolv helps companies increase their billable time and get paid faster. We are the most comprehensive, yet easy-to-use cloud billing software proven since 1999 with over $5.2 billion billed. TimeSolv can be used off line and online. Compatible with PCs and Macs, iPad and other tablets, iPhones and Android app. Our Client Portal allows your customers to easily view and pay their bill online, meaning you get paid faster! Try our 30-day FREE trial.


TimeSolv Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

TimeSolv Reviews Recently Reviewed!


Capterra loader

I've used TimeSolv, first as an agency employee and then as an owner, since 2002. It's indispensable

Mar 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We are a fee-for-service organization, so time-keeping is essential. TimeSolv reduces the time we spend keeping track of client service time. Additionally, it allows us to create accurate work statements and analytical tools, literally in seconds. Our clients appreciate the reports as much as we do. And in rare instances of client non-payment, we have been praised by attorneys and judges for our superb record-keeping. Our marketing agency depends on TimeSolv.

Cons: Because the application has such deep functionality, there is a learning curve for administrators and new users. Each new user needs to receive training and will likely have many questions. But TimeSolv has excellent telephone training, tutorials, and customer support. Any function-rich software application is going to require training, so we don't see this as a downside.

Overall: Accurate time-keeping; minimal time spent keeping time; professional, accurate reports that are easy to customize and easy to prepare; superb flexibility in setting up projects and making time entries; credibility with our clients (our invoices are never questioned, which contributes to maintaining excellent client relationships); too many more to list.

Capterra loader

Full Service Time and Billing System

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: Ease of use.

We switched from a desktop version of Sage TimeSlips to TimeSolv, I was used to dealing with frequent database corruptions, and strange errors. We didn't experience any in the change over, which was super easy.

Billing is straight forward, and it's pay per time keeper, with no extra charges for admin staff who query the database or enter time for charged professionals. You can add or subtract time keepers at any time, and the bill is automatically updated with the next monthly charge. There is no pro-ration for partial months.

Cons: Reports need to be generated online and then downloaded as PDF files. The core functionality to generate reports has been well thought out, but the actual user experience in reviewing those reports could definitely be improved. Frankly, we've been disappointed in the lack of online reporting which is really the standard for this type of product.

Overall: Time and Billing system is greatly simplified, predictable, and cloud based. We've cut our time keeping time down, and made the system cloud based and accessible from outside our office. Love the Iphone/Android app.

Unparalleled customer support. Excellent, custom conversion from 15+ years of Timeslips data

Jan 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I can't say enough good about the customer support compared to every other software I've ever used - of any description. I am a sole proprietor, and the time that the reps took to convert my 15+ years of Timeslips data into a mostly familiar format in TimeSolv. Several lengthy phone meetings and training sessions were involved to make sure that they understood what I needed and I understood how to use their product. I have to say, now that I'm adjusting to the new web-based platform, I am able to accomplish my daily timekeeping, invoicing and AR entries with less steps and greater efficiency than I ever did with TimeSlips. The search functions just work better, in nearly every field. The invoices are easier to tweak to my needs and preferences. Although it has taken me a little while to adjust to so many new ways of doing familiar things, it is starting to make sense, and I prefer it to any timekeeping software I have used. And after TImeSolv solved and answered all my questions and got me there, I called the main 800 line for a quick question about how to allocate payments. My call was answered on the 3rd ring and woman instantly had the answer to my question, and made sure I understood what I was doing before she got off the phone. Unbelievable - dare I say old -fashioned? - customer support for a thoroughly modern program.

Cons: The reporting functions a little less intuitive than other functions, to my mind, at least. A quick daily snapshot of time billed today, this week, month, year, would be useful.

Overall: Complete, useful conversion from TimeSlips. Regular updates. Great customer support.

Timesolve the most capable and easiest to use Time & Billing

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's intuitive. We Mac users--even when forced to use PCs--believe the user should be able to do 95% of the desired tasks without ever opening the user manual. Timesolv meets this standard so well one would think it was designed on a Mac!

Cons: Typical of all the time/billing apps, there are too many places to enter "settings" that can cause odd results that are then difficult to fix because you can't easily identify which setting is the culprit.

Overall: TimeSolv just works. In fact, it does the user's work for you. Time & Billing records are difficult enough by themselves. TimeSolv takes out the mystery. Moreover, if you ever have a question the Support Team is on it right away. And they listen! A few years ago, I made a suggestion which they employed less than a week later. TimeSolv is simply the best!

Easy to use & helpful support

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is a really easy software to use. Training new users for our law firm has gone quickly because the software is not hard for beginners to figure out and is very intuitive. I also love that you can enter time from the application which makes it easy to record time when I am away for a meeting or traveling for a client. Any time I have had a question or needed further explanation on how to do something the Timesolv support staff has been very quick to respond and take care of the issue. I have used this software for nearly six years and don't plan on changing.

Cons: The only part of the software that was a little harder to figure out was the conflict and related party piece of the software.

Best Legal Billing Product!!

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to learn/use; excellent customer service; makes billing clients a simple process; you can set up different commission percentages for each attorney for each client/matter - program automatically calculates commissions.; you can email invoice/statements directly to clients with one click. Save time and money with Timesolv!

Cons: Timesolv takes their customers feedback very seriously. There is very little I can say I like least with this program, as they have added/changed many things to accommodate us and other customers. Wish it had more invoice templates..that's about it

Overall: I've been working in Legal support for 20 years and have used a variety of legal billing programs..Hands down - this is THE BEST!!

Setting up LawPay to work with TimeSolv - a breeze, with great support person helping

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: - Great value for the money,

- Ease to use cloud access - because I often have to be at clients' locations and like to enter my time and costs while still on-site,

- Totally usable interfaces for Time, Disbursements, and Invoicing.

- But best of all, the ability to design different invoice templates, which - sadly - some of the new competing cloud systems that keep calling me to leave TimeSolv and use their system, just can't seem to have the ability for me to design different billing invoice templates - it's either "my invoice version, or the road" - they basically say. TimeSolv has always been able to allow me to design different templates for the different kinds of clients I have. And I have been using this for 6 years running.

Cons: Setting up clients and matters and "related parties," is a bit "clunky" but still usable. It's OK for me, for the clients I have, and the areas of law where I concentrate my practice.

Overall: It works and it is cloud based.

Billing Without the Hassle

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Relatively easy format for data entry, though the interface appears somewhat dated. Creating matters, time/expense entries and invoices is seamless, and the functionality is sufficient. TimeSolv meets my needs without proving so many options as to bog me down.

Cons: Although TimeSolv advertises unlimited data storage, there are per document data limits of 10mb. This is unfortunate, as most document dumps, medical records and discovery sets exceed this limit. Breaking up documents is feasible, but not preferential to maintaining the documents in their original form.

Overall: I have tried many billing/practice management software available on the market. Some have so many features entering data becomes burdensome, and consistency in document naming, integration or data entry is difficult to maintain. Others have so few features they leave one wanting for more. TimeSolv is a "middle of the ground" solution that should prove relatively intuitive for new staff, and easily accessible for older attorneys transitioning from paper billing to electronic. Perhaps the best feature of TimeSolv is their customer service. TimeSolv resolved a technical issue I was experiencing within 24 hours, and on a weekend, to ensure I could promptly deliver invoices on a Monday. Having recently started my own firm, after years in the defense market, I have had the unfortunate experience of dealing with too many customer service reps. TimeSolv's customer service experience was by far the most expedient, least painful of all the vendors I have been dealing with recently. I haven't had TimeSolv for very long, but if I don't experience ongoing technical issues, I will highly recommend the software to colleagues.

Love this billing solution

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using TimeSolv since I started my own law practice over 5 years ago. My first day in my own office, I got a free 30-day subscription to Quick Books, but I found that it was not conducive to a law practice so I went online looking for something else. I was really glad I did because I found TimeSolv and I've been very happy with it. They include a 90-minute tutorial with a live person so you feel like you get started out on the right foot, then if you have questions, they are always available to help. For about the first year or so, I had to call every month when I was doing my invoices since there was usually something I hadn't done before so needed assistance, but they are always very nice about walking me through it. There's one thing I would change if I could, and that is that a bill gets automatically generated for a client every month until there is a zero balance, even if I added no billable time that particular month. I bill on the first of every month for the previous month, and if I send a client a bill that does not get fully paid off before the next bill goes out, and I haven't done any new work for that client that month, then a new bill doesn't automatically generate. However, I like to send out a bill every month just because I won't receive any further payments unless I do so. I have to "trick" the system into generating a bill by putting an expense on and then deleting it. This is a cumbersome solution so I would rather the system do it on its own. Other than that, though, the system is very user friendly and I have no complaints. Before going on my own, I was at a firm for 8 years and we had a bookkeeper to do all our invoices. When I went solo, I was a little apprehensive about having to do it all myself. Timesolv makes it very easy though, and I tell other lawyers about it all the time. Thanks for a great product!

Love this billing solution

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using TimeSolv since I started my own law practice over 5 years ago. My first day in my own office, I got a free 30-day subscription to Quick Books, but I found that it was not conducive to a law practice so I went online looking for something else. I was really glad I did because I found TimeSolv and I've been very happy with it. They include a 90-minute tutorial with a live person so you feel like you get started out on the right foot, then if you have questions, they are always available to help. For about the first year or so, I had to call every month when I was doing my invoices since there was usually something I hadn't done before so needed assistance, but they are always very nice about walking me through it. There's one thing I would change if I could, and that is that a bill gets automatically generated for a client every month until there is a zero balance, even if I added no billable time that particular month. I bill on the first of every month for the previous month, and if I send a client a bill that does not get fully paid off before the next bill goes out, and I haven't done any new work for that client that month, then a new bill doesn't automatically generate. However, I like to send out a bill every month just because I won't receive any further payments unless I do so. I have to "trick" the system into generating a bill by putting an expense on and then deleting it. This is a cumbersome solution so I would rather the system do it on its own. Other than that, though, the system is very user friendly and I have no complaints. Before going on my own, I was at a firm for 8 years and we had a bookkeeper to do all our invoices. When I went solo, I was a little apprehensive about having to do it all myself. Timesolv makes it very easy though, and I tell other lawyers about it all the time. Thanks for a great product!

Capterra loader

Excellent, discovering a new wonderful feature every day. My practice would not thrive without it.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has features which makes time keeping and billing customizable down to the most minute detail, in an intuitive way. Reports keep me on top of everything, I sleep better thanks to Timesolv.

Cons: Could be even better if it was possible to record time and disbursements on a mobile or tablet. I bill in different currencies like EUR, Turkish Lira and GBP but there is no foreign currency support. This would add huge value to the application and open the door to international sales.

Vendor Response

by TimeSolv Billing on July 10, 2018

Hi Ali, thanks for your kind words! You can, in fact, record time on a mobile and tablet. You can also do disbursements on a tablet as that's the full-featured version of TimeSolv that you can run throuh a browser.

Please contact support at 1.800.715.1284 with questions or assistance! Thanks

Not just for Legal Teams

Feb 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I was worried about using TimeSolv because it seemed like it was for Legal Teams, however, I am very happy with it. It was easy to set up, easy for everyone to use including my contractors. My accountant was easily set up and can move everything to my QuikBooks without issue. Anytime we have a new project it's just a few clicks to set it up.

Cons: There really isn't much we could find wrong with this software for our application of it.

Overall: The main issue we have solved with TimeSolv is with or Help Desk workers. They can easily time work for each project, we can have a quick view into total hours spent by each person any time of the day we want to see what's going on and who is not actually working right now.

Best Support in the Business!

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is a comprehensive program, which is amazing for the small cost. So there is a little bit of a learning curve for someone (like me!) who is slow to learn new computer programs. But the one-on-one support - actual telephone conversations with them looking at your screen and talking you through everything, answering your questions in real time, etc. - is the best! It is like having a free expert consultant to sit next to you and teach you! I honestly would pay much more for this software just because of the support, but since I work for non-profits, am very grateful that there is such a great company that provides this program and support for what I can actually afford. You won't regret this!

Cons: There is a learning curve to get started, especially if you have odd billing needs. However between the on-line written instructions, the one-on-one telephone support, and practice, it is not difficult at all. And the resulting invoices are absolutely beautiful!!!

Overall: I love this company. They have taken my little consulting company into a much better professional place with the ability to capture, and bill for, ALL of my time spent on projects for each client!

Great product, used them since I started my firm 9 years ago

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use

Cons: None

Overall: I love this company. They are very responsive and their product is very easy to use. If i make a mistake, they right there to help me. From the very beginning when it was just the original developer helping me even when he was all alone to the present with a full staff, they are very thorough and helpful. I have a boutique law firm and find their product very easy to use. They have all the insurance codes in the product and allow for you to enter more as i have some judges in specific departments that like their own categories for fee motions. I run bills monthly for all types of clients.

Recommendations to other buyers: Give it a try!

Vendor Response

by TimeSolv Billing on January 12, 2017

We love our customers. Your success is our passion.

Easy to use product

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application is easy to use and very user friendly. Easy to change and adjust time and invoicing. Clients like the look of the invoices. Pretty intuitive even for those not familiar with the product. Works well with third party billing systems.

Cons: When something is not working it can take a lot of time to rectify it although that happens very rarely. I wish there were a few more report options specifically related to time keepers.

Overall: Ease of use for time entry and invoicing. Typically connects well with Quickbooks.

Extremely happy Timesolv users at our law firm

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best part about Timesolv is that it is web-based so it is easily accessible. Everyone at our law firm uses Timesolv on a daily basis and it is very easy to use, making it easily adaptable to first-time users.

Cons: Sometimes the Timesolv site is down or has glitches but thankfully, they are resolved fairly quickly, allowing us to get back to business.

Overall: Our law firm uses Timesolv for all of our legal billing. I use Timesolv for our law firm to draft invoices, enter payments and expenses, and to create reports.

Legal Administrator

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I've worked with a number of legal billing programs, and TimeSolv is by far the most user friendly. It's easy entering new clients and matters, entering time and running reports, and when I do have questions, customer service reps know the answers and are always quick to respond.

Cons: Setting up and editing invoice templates can be slightly confusing.

Overall: One of TimeSolv's biggest benefits is ease of access for our attorneys. They can input time anywhere they have an internet signal, 24/7.

I began using Timesolv Legal Billing when I started my own law firm in 2008. Never regretted it

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use. Lots of functions. Low cost. Excellent customer service and technical support. I would give 6 stars for technical support if I could.

Cons: I never experienced any significant cons. If I had to nit pick something, I would point out that Timesolv did not integrate with my accounting software and it was somewhat difficult to show retainer balances on invoices. However, those issues were not that important to me so I never really tried to work through them.

Some of the best Timesolv Features

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: First and foremost what's most impressive is the customer service and the training literally on the phone. Their commitment is second to none that you learn the program. Whether one on one or weekly webinars on various features in the program.

Conversion from various software is done in house with full guarantee of success. You can also opt for working through the conversions on your own with clear guidelines within their sample import files for the different areas you wish to bring over.

One of the nicest features is if you're offline there is the time sync tool for mac or windows to keep track of your input and when there's an internet connection will sync Your entries up automatically.

Additionally you can unfinalize bills from any period and when doing so will automatically correct the previous balance of the next bill that will need correction.

Menus are clean and logical with tech support constantly working at enhancements and customer suggestions through their ideas portal.

Pricing is per timekeeper with the admin staff not being counted or charged for logging in at the backend to do the billing chores.

Both QuickBooks Online and QuickBooks desktop are supported.

I definitely recommend this cloud billing program for law firms and as the cloud will inevitably take over the server/client environment, TimeSolv is a great investment.

Cons: I was not able to customize the bill layout for my client as was necessary

Love TimeSolv!

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It does everything I need it to do, is easy to use, and I can generate reports on anything I need;

Great customer support;

Easy to go back and make changes to expense entries, time entries, etc.

Cons: I can't think of any cons. The biggest CON right now is I can't get out of this screen without adding more text.

Overall: TimeSolv has proved itself to be invaluable to our firm. Also, we have now integrated LawPay with TimeSolv, which allows me to easily take payments, or for clients to make online payments.

A recent and permanent convert to TimeSolv

Aug 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Where to start....we have purchased or demoed countless billing solutions in my firm's multi-year quest to find a better alternative to Time Slips (which we used for the past 12+ years). Clio, Amicus, Bill4Time, Cosmolex, firmcentral, cosmolex, Quickbooks, ebillity, mycase you name it, we tried it. Each had its own selling points, but none offered the whole package.

Then we stumbled across TimeSolv. I can't believe we didn't switch to this software earlier. It is outstanding in every way and the simplicity of the user interface has led to ready adoption by everyone in the office and higher usage, and time capturing ratio, than we have ever experienced.

Cons: TimeSolv rocks'.there remain some features and deeper customization that I would love to see in future updates, but TimesSlv comes as close to meeting it as anything I've ever used though'they have a big fan here

Overall: I just want to say that as a prior and long time subscriber to Time Slips, our recent conversion to TimeSolv has been AWESOME. What a breath of fresh air! Thanks for developing such a great product; we love it already and am sure we will continue to be impressed as we keep uncovering new features.

Very easy to learn and use.

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This program is extremely easy to learn and use. The final invoices are easy to read and interpret, especially the trust accounting portion.

Cons: It does not integrate with my Quickbooks desktop. This makes it difficult because now we have to enter everything twice.

Vendor Response

by TimeSolv Billing on March 06, 2018

Hi Mary, thank you for this kind review. We wanted to let you know that we do in fact integrate with Quickbooks desktop! Please reach out to support at support@timesolv.com or 1.800.715.1284 and they'll help get you set up.

Timesolv is a great choice for a small law firm

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Timesolv is easy to use and navigate. The customer support is great. We migrated from Timeslips and it was a pretty easy process. Customer support was great in helping us work through a few glitches.

Cons: Like any new software there a few things that can be a little different and hard to figure out. Customer service has always helped us in these situations.

Overall: Overall Timesolv has been a good solution for our small firm. You can access Timesolv from any computer as long as you have an internet connection. Customer support is what really makes Timeslov work for our small business. When there is a question about how to do something they are quick to respond and help. There is always a learning curve with any new software and Timesolv helps you through it with customer support.

Timesolv is great!

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of use regarding invoicing. I also love the customer support. I get an answer to my questions within a couple hours, at most. Usually faster than that.

Cons: Some of the reports are confusing to read, and they don't have a few reports I think would be helpful.

Overall: Timesolv billing has positively influenced our law firm. It has made us better organized and more efficient with billing.

For the most part I believe Timesolv is very intuitive and a great system to use

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the customer support. Our rep is my favorite service rep. She calls me back right away and is always very helpful. I probably speak to her three times a month.

Cons: I do not like some of the Reports. I think a few are hard to figure out. And for how intuitive the other tabs are, I wish the Reports were better.

Simplest billing program to use!!!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease in inputting time, changing billing rates per client, altering draft invoices, transferring time from one client to another.

Cons: Although I like to think of myself as not being too old to learn new tricks, when it comes to dealing with new programs, I'm very old school and need hand holding. I have found TimeSolv's support team to undoubtedly be the absolute best!! Not only are they most helpful and supportive, they have personalities which make the learning process so much easier.

Overall: The A/R report allowed us to catch an unpaid client invoice. The activity summary report enables me to generate weekly updated billable time reports with ease.

Fabulous Product

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thank you for the wonderful support we receive from Support team while I was transitioning from multiple account to one account. I appreciate all the emails, web meetings and patience while I was able to sort through my files. Thank you so much!!

Cons: Nothing - TimeSolv is a great product!!!

I have been a TimeSolv customer for 8 years and I highly recommend it. Great for legal billing.

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many good features to make legal billing easy. Good support when learning how it works and when you have questions going along.

Cons: Have to "trick" system into processing invoice if client did not make a payment, yet there was no new work done for that client. Easy to get around it but it is an extra step.

I love TimeSolv; it has been able to do just about everything we need billing software to do

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, attractive invoices, and great customer support. Additionally, any new user has to undergo only minimal training before they're off and running.

Cons: For the occasions we needed to change entries from Billable to Non-Billable (or vice versa), we have to manually change each entry.

As a user of TimeSolv for 7 years I would say my experience has been great.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is its ease of use and remote access capability. TimeSolv gives the attorneys and billing administrator to access the program from anywhere, anytime, and using any device. It has made the billing process more efficient for our firm.

LOVE Timesolv!

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease and access of generating and sending invoices to clients automatically when their retainer drops below the minimum allowed for their account. Also love the Timer feature so you can accurately account for the time spent on a clients case.

Cons: Sometimes the invoices can be hard to read the way they are organized.

Overall: TimeSolv is a much more efficient way to track your billing and client index. We used to use Excel until using this software and it is way more user-friendly in the sense that you do not need any codes to calculate your formulas! You just put in your time and the minimum retainer amount owed and Timesolv does the work for you!

Customer Service

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is always professional, helpful, and always do as she says.

Cons: The reports cannot be displayed on an iphone and ipad.

Overall: Our experience with Timesolv have been great overall. It is one of the best software that can do online time and expense entry and also generate invoices within Timesolv.

Office Manager

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Our lawyers love how easy it is to enter time and love the phone app to track time on the fly! They love the calendar summary to see their daily billable totals. We love that it prints out invoices for review very quickly! The customer service is great and timely!

Cons: We would like to have more reporting features and would like reporting that can be done off of custom fields. We would like the interface to NetDocs to be re-established to cut down on the set-up process for new client and matters.

Overall: We love it and would highly recommend it.

Review of Timesolv

Sep 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was compatible with Mac and had an ease of use on the front end for the timekeepers.

Cons: It is not always the easiest on the back end, and there is a difficulty in getting historical reports.

Overall: They have always been helpful and responsive when we've had concerns.

We use this to keep track of our time and expenses to bill clients of the law firm.

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Over more than 35 years operating a law practice I have had to implement and use different methods to keep track of time spent working on the client's case and the expenses that were incurred. Out of all of the resources that have been available the most efficient, flexible, and economical has been Time Solve. Occasionally improvements will be made to the program and you may have to take a few minutes to learn them, but if you have the least problem, you can either email or phone Time Solve staff and if you do not immediately speak with a representative you will talk you through the problem, you can be certain that within a few hours or less you will have a response and the help you need. I am not tech savvy and the people who work with me are not much better, but we all have been able to learn to work with Time Solve. Most importantly, it has allowed us to increase our billing time by including time while we are doing the work or if work was not included at the time it was performed, to enter into the client's records and create a draft copy of the bill to review, check for accuracy and then send to the client. Besides, Time Solve will send out the bills for you by either email, U.S. mail, or both if you prefer. It is a great service that has made me a more relaxed attorney because I have solid computer back up if a bill is questioned and the ease of keeping track of my time and which clients demand the most of it.

Have used this software for 10+ years. Easy to use. Customer service excellent.

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Appreciate its ease of use, making training staff a breeze. Also appreciate programmers willingness to make changes to software to provide needed capabilities.

I searched extensively for billing software and TimeSolv met my needs best.

Jun 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have a small consulting firm. My first decision was whether to hire someone to handle billing or find software. I decided to give software a try to keep control over billing and manage costs. After reviewing lots of competing software, I selected TimeSolv because it meets my needs best. I am a consultant with multiple clients for which I have multiple projects for each client. Each project also has multiple tasks. I needed a software that could track time and create invoices by Client - Project - Task. Most competing billing software don't allow invoicing and tracking budgets to occur at the task level. That function sold me on TimeSolv. The program is intuitive and the support service is fantastic. I am sure there are many more functions that I don't even know about that will make my billing more efficient.

Cons: I am still learning. Unfortunately I have not had enough time to learn all the ins and outs. I am sure the software can make me more efficient. One con is that I often have subconsultants that I bill for. With TimeSolv I need to add them as a user, even though I am not entering their time. It would be nice if there was a function to include lump sum pass through sub-consultants.

This has, by far, been the easiest billing software for me to learn.

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE the customer support. They are always available and will take any amount of time that is needed to help resolve the issue. I usually speak with Tiann Stout, and she has gone above and beyond to help me figure things out.

Cons: There are some Reports that I find confusing to read, but if I spent more time I would figure them out.

Overall: All our invoices out in a timely manner, with wonderful support.

Timesolv

Jan 17, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Honestly the Live Support is so helpful, easy to contact and great at explaining step-by-step instructions.

Cons: Similar to others, the way to do things is not always intuitive. Sometimes involves mutistep process.

Overall: Easy, organized way for multiple people to track time and expenses, generate invoices and update records.

The Live Help Agents never fail. They were super helpful, patient and knowledgeable.

Wonderful Customer Support

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TimeSolv is easy to use and offers great features for clients of your firm. We especially enjoy the client payment portal that allows clients to view their live balance and make payments online.

Cons: TImeSolv is always improving, which is great, but sometimes you wish a feature already existed without having to mention it to the support team in hopes of them developing it.

Overall: We love this feature. The invoices break down exactly what our clients want to see - giving descriptions of each time entry and separating the total amount due from the invoice's total.

Wonderful software that's lead to a huge increase in our productivity

Apr 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Firstly, TimeSolv has an amazing 30-day free trial, more than enough time to decide whether it suites your operations. Secondly, using it is very simple and fast, it's always a pleasant experience.

Cons: Not many that we can think of. On some occasions there are delays in pulling updates online, but it's an extremely mild inconvenience that we rarely experience.

The Conversion was easy as our customer rep. at Timesolv stayed with us throughout to ensure a smooth transition

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-Friendly and great support staff! Our customer rep. is awesome as she is responsive and easy to work with. This software does everything that I need for multiple clients with different requirements. Timesolv has everything!

Cons: I have been using another billing software for over 15 years so the reports were a little difficult to generate at first. However, now everything is smooth and understandable.

Overall: Easy billing and smooth transition in the conversion.....the support staff was there the entire time helping out.

Its the liveware that makes it happen, not just the software

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and efficiency of use. I have 10 timekeepers and as long as our time is in the system, our bills go out on the first of the month.

Cons: Sometimes getting reports are not as easy as I might like, but that is probably more because I am inexperienced and don't spend a lot of time fooling around with the program

Overall: we freed up our personnel so that no one needs to pay attention to creating, editing and issuing bills, we get reports that are useful to our bookkeeper and accountant and we pay a fraction of what our costs would be.

I have a small trust accounting firm. With Timesolv, no need to hire a bookkeeper.

Sep 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TimeSolv is easy to use. My client bills are clear for the client. TimeSolv's reports are easy to understand.

Overall: Saves the cost of hiring a bookkeeper. Time saving is incalculable.

Customer Support

Jan 31, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate. Customer support is always available.

Cons: No cons. I have not had any issues that could not be resolved.

Good Software if you Want to Go Places but Still Bill

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that I can take this software on the road with me.

Cons: Sometimes they make changes to the software that isn't really necessary and you have to learn how to work around them.

Overall: So far, so good--every once in a while I run into a glitch, but they have great customer support--especially GiGi!

Great Program

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is wonderful. Very easy to get started even without the training classes; however, the marketing director sends emails regarding various subjects where you can learn about the features of the program until you have time to take the classes or view the videos on YouTube.

Cons: This is my fault, but the linking of the contact to the client has been the one thing that has annoyed me, but i just started the program and haven't taken any training yet so I am sure it is my fault!

Overall: I have to say the support from the team at TimeSolv is outstanding in ALL areas. Support Team is just wonderful and responds to each and every email and question i have in a very timely manner. I am very happy we switched from TimeSlips to this program and as I am learning more about the program, i am loving it more and more!

TimeSolv is simply the most awesome time and billing software that our firm has ever used.

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so user friendly and extremely flexible. Additionally, with TimeSolv being cloud based I can literally access our time and billing information 24/7 from where ever I am. I also enjoy the desktop icon and mobile phone app.

Cons: Frankly, the only issue I have with the software is that it uses more decimals in the time field portion of the invoice than would prefer (e.g. .2500 instead of .25). Other than that issue - I have absolutely no complaints and love the software!

Overall: I can keep track of my time and expenses from literally where ever I am at 24/7.

Vendor Response

by TimeSolv Billing on June 08, 2018

Hi Mark, thanks for your kind words about TimeSolv. We wanted to let you know that we are actively working on the decimal point issue and you should see it resolved in the coming weeks. We appreciate the feedback as it helps us constantly improve our product!

Simple to set up and use. Great user interface.

May 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: TimeSolv handles time keeping and billing, without overloading on functions that aren't useful or only tangentially related to that core functionality. Invoices creation is intuitive and simple. The interface provides useful, real-time information. Adding client and matter information is easy. The platform is both flexible and feature-rich. Having used other time-keeping and billing solutions (and having interacted with their customer support teams), TimeSolv's customer support is simply nonpareil.

Cons: Certain integration and information sharing flow between the desktop widget and the main system can be improved. The inability to adjust invoices on the subtotal level, rather than only the matter level, is a draw-back.

No more Timeslips!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and does not have all the features that more expensive software has that most don't really need. And, I no longer have to worry about the computer crashing and losing all my data. Yes, I had it backed up but with TimeSolv, it is web-based and you can take care of billing from anywhere. AND it has a app for your smartphone to make billing even easier.

Cons: Can't think of anything so far.

Overall: I've been using TimeSolv now for a few weeks and could not be happier! I can't believe that I fell for using Timeslips by Sage for so long (12 years) before finding TimeSolv. Extremely easy to use and does not require buying the software every two years to maintain support. The support offered with TimeSolv is the best money can't buy. Because it is included!

A great value for the money

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TimeSolv is much more intuitive than other legal billing software- the customer service is outstanding.

Cons: I would appreciate more available tutorials for the lesser used features.

Timesolv Review

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for attorney to capture his time.

Cons: Would like to be able to choose and run a new draft bill by number and name of client.

Overall: Additional fee income by capturing all of attorney's time.

Timesolv review

Nov 29, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great tech support. Cloud based. good basic functionality. Doesn't try to do too much.

Cons: Difficult to set up new clients, projects. The bill format is too rigid. Doesn't have pop up feature that let's you direct which folder in which to send a printed pdf bill.

Would be better to be able to customize the format of reports.

Support is Great

Oct 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the support I get from reps. She is the best. Once you are familiar with the program it has a lot of benefits.

Cons: The start up program needs to be more detailed.

Overall: At first the firm was very frustrated and could not get answers to our questions. Its a very nice program and can be custom to your lawfirm but the start up process needs to be more informative.

Great product, easy to use

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very streamlined. easy to find what I need, enter a time entry or a new client, and one tap to sync the app to my online account. I've had a hard time with other time tracking systems because they are clunky and take too long to enter information. This is not the case with TimeSolv. The dashboard and tabs are laid out well and it's overall a really easy system to navigate and use.

It has definitely paid for itself in catching time that I previously lost.

Cons: You need to do an online training to get the full use of the software and I don't want to take the time to do that. :)

Overall: More billing hours, a centralized database for conflict checks, and a great support team.

Conversion from Timeslips was difficult and am climbing the learning curve with TimeSolv.

Nov 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Cloud based and ease of making corrections. Multi-user capabilities and third party security. Support has been great with prompt and helpful responses to all inquiries.

Cons: Structure is somewhat awkward for my practice which is not litigation. I do a lot of fixed fee matters and setting them up is not intuitive or easy.

I tried several different software before TimeSolv was chosen. It is the best!

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very reasonably priced, easy to use.

Pros: Very easy to use, Rep is the best Account Rep. She can answer any question you might have. I learned how to operate the software with just one webinar!

Cons: I have not found any cons. The attorneys at this practice wish I could tweak the statements just a little bit, I think they are great!

Excellent product, amazing customer support

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After using another time and billing software for over 30 years, Timesolv and other programs were recommended by colleagues. The features and cost of Timesolv met my law firm's needs, so I started a trial. During and after the trial period the customer support was nothing short of amazing. You get to talk to knowledgeable human every time. And they check in with you to make sure it is all running ok. The transition was much smoother than I expected and I am very pleased with the software and the people who support it.

Cons: Mobile app only allows entry of time and expenses, no reporting or invoicing features; keyboard covers entry

Excellent legal billing software

Jan 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using it on the fly is easy and seamless

Cons: The invoices can be a bit confusing to the reader

Overall: It is an excellent program with tremendous customer support. Over the years I have used everything from Timeslips to Quickbooks. This one has them all beat by a mile in ease of use, support, reports and affordability. I'm never using anything else; neither should you!

Jump to the 21st century simplified timekeeping/billing

Jun 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For years I've been frustrated with the rigidity of Timeslips, with its pc-only based system still requiring in-office server, non-intuitive drop down lists and hard to customize reporting. Timesolv solves for all of that in a web-based, easily migrated and intuitive system. A beautiful tether-cutting solution and presents far better dashboard information from the first page. Personal one-on-one, direct, consistent customer service - meaning your own dedicated service professional directly accessible and quickly responsive eliminated any transitional resistance. Seamless transition without any billing cycle delay.

Very dependable platform

Aug 01, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is dependable and user friendly. Some customization is available and the platform seems to be going through more updating in last year. It's rarely unavailable.

Cons: Integration with Quickbooks is not easy so we double entry. Would like to see how we can minimize impurt

Recommendations to other buyers: Web-based platforms will save lots of money in the long run. Users also prefer cloud-based solutions more and this one is cost-effective.

I appreciate working with support team and the excellent customer support that she provides.

Jun 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It covers most of my needs in a billing software. It provides many options that would be needed for any company and their billing needs.

Cons: It's not as user friendly to maneuver through the site with ease. In some cases, it takes several steps to get to where I'm wanting to get.

Couldn't be better!

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time keeping function is simple, and invoice generation is a breeze. We haven't had a chance to dig into all of the reporting features yet, but he software is much more sophisticated than its ease of use might suggest. One of the great things about this product is the people behind it. Customer service is easy to contact and the people on the other end are friendly, know the product inside and out, and fast.

Cons: For our particular practice it would be nice to have multiple subs with multiple matters listed under one parent company, but it's easy enough for us to setup the way they have it structured.

TimeSolv Works

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease and flexibility of the software. There are many more options and features than what I use, but the software does not bog you down with all these complexities to deal with a simpler requirements.

Cons: I have an (apparently) unique requirement for retainer billing, which is managed through a creative use of the software set up by TimeSolv support. Unfortunately, I end up calling in each month for assistance to get my billing out because I the steps to achieve this requirement are not intuitive to me.

Overall: I've been able to readily enter my time and accurately issue/track billings, which is exactly what I need!

Excellent Program

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: I held off switching to TimeSolv for a long time because I was familiar and comfortable with Timeslips, although I was not enthralled with it. When I finally made the move, in less than a week, I was pleased to be set up and fully ready to use TimeSolv with 17 years of Timeslips data converted into the program. Customer service is excellent and the program is easy to use. I wish I had made the switch years ago.

Cons: No complaints. My only reservation is that I wish I had made the switch sooner than I did. Complacency with an inferior product often delays progress.

Overall: Ease of use and compatibility with previous program.

Excellent product and great customer service

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Short learning curve to get started billing

Cons: More features on the phone app would be nice

We strongly recommend TimeSolv as a cost effective and outstanding time billing tool

Dec 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our firm, The Brenner Group, started using TimeSolv in 2001. It is utilized to manage our unique timekeeping and expense reporting needs for our employees, who provide billable services to many clients simultaneously, with potentially different hourly or fixed rates for different assignments. On top of this, they are not in the office frequently.

Initially, we simply asked employees to record their time, and then we exported it to MS Access and QuickBooks in order to do invoicing. As the product has evolved, we now do time reporting, invoicing and collections directly in TimeSolv, as well as managing our employees reimbursable expenses.

The system has always been reliable, and easy to use. Our employees feel like they can keep track of their time and billing, and will soon be able to also track their individual accounts receivable. The system has grown and become more user friendly with each revision.

We strongly recommend TimeSolv as a cost effective and outstanding tool to manage client timekeeping requirements.

Well Done!

Overall it's been an excellent experience. If only I knew more about billing.

Jul 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once I switched to Chrome vs. Explorer I could see the many functions. It is very complete and does a great job in keeping my time.

Cons: It is a bit cumbersome to use. Lots of different screens and ways to bill and see the final product. However, I was used to using a different billing software for YEARS so I understand there is a learning curve.

Overall: LOVE the FREE TRIAL and the support staff is fantastic!! Thank you!

Very user friendly! It made the transition easy from our antiquated system.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The system is very easy to learn and is easy to use. The support service team is wonderful; almost always available to answer your questions at a moments notice; and I like the fact that I can schedule one-on-one time with someone to go over specific items. This new system has allowed us to get invoices out in half the time of our old system.

Cons: The initial naming convention did not match our current client/matter numbers; however, with the assistance of the support team, we were able to quickly make adjustments to accommodate our clients' billing requirements.

TimeSolv - Worth the Money

Aug 01, 2016
5/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use and fairly intuitive. The customer service team is very responsive.

Cons: I would prefer to have an actual "stop and start" clock feature so that if I forget to turn off or turn on a timer, it's easier to recapture the lost time.

Recommendations to other buyers: Try it before you buy it, and make sure you understand all of the features that are important to you.

GREAT TOOL FOR SMALL OR LARGE LAW FIRMS

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: EASY TO USE

Cons: DOES NOT INCLUDE THE POSSIBILITY OF ADDING VAT

Overall: TIMESOLV MEETS WITH EVERYTHING A LAW FIRM NEEDS FOR TIME BILLING WITHOUT HAVING TO INCUR UPON RELEVANT EXPENSES

Vendor Response

by TimeSolv Billing on January 27, 2017

Dear Carlos,

Thank you for your kind words.

TimeSolv does provide the option to include VAT. We will contact you directly to help you with the settings to enable it.

Love having the ability to get to our billing from anywhere.

Nov 20, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Overall great for legal billing. I would recommend this to another law office since it has greatly reduced lost billing time.

PROS: Customer service/technical support has always been prompt and ensures that my questions and/or issues are addressed.

CONS:

1. not able to print statements previously sent

2. statements - when no new activity (disbursement or time) would like the statement to show

payments made

3. would like to be able to customize fields when creating a new client

4. would like a way to reverse a payment that bounced without voiding the payment

5. would like to be able to create custom reports - (i.e., a report that include for one client - invoices sent, statements sent, payments made, etc.).

For reports, it would be helpful to be able to have drop down tabs to select what items to include in a report. As of right now there are several reports, but I have not been able to locate one that would include with dates: all invoices, payments and statements sent.

This is a very user friendly program, and it is easy to catch on to it.

Aug 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can keep track of what is happening on my cases in the "notes" file for each case, and I have an easy to use and update list of all of my clients and all of their multiple cases.

Cons: It is a little bulky to maneuver from page to page, and there are not enough spaces in the contacts section for telephone numbers. You have to click through several pages to get from area to another. An additional field for a home phone number would be a help.

Overall: Record keeping and billing.

Vendor Response

by TimeSolv Billing on August 18, 2017

Hi Bruce, thanks for this review. Great suggestion to add an additoinal field for telephone numbers! We will submit this idea to our developers!

TimeSolv is a life saver for my small law firm

Aug 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is really intuitive and doesn't try to do to much. I just needed something to generate invoices, track A/R and keep up with expenses. This fits the bill for a nominal price. Anytime I have questions they are really quick to respond and solve any issues (typically user related).

Cons: Nothing, it does everthing I want. No issues with usability or the cost.

Recommendations to other buyers: Use the free trial period and you will be up and running in a matter of minutes. Definitely the best software I tried.

Glad I Switched

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: TimeSolv is user friendly, allows me to record my time on all my devices no matter where I am, protects my data by storing it securely so I never risk losing it and offers me a designated customer support specialist whenever I need it. It's also a much greater value than my previous time entry / billing software.

Cons: I have yet to find any real negatives as I use TimeSolv.

Overall: Switching to TimeSolv was a breeze and has allowed me to easily make time entries from my office computer, my home computer and my phone, which has helped me more accurately capture my time and make more money.

Great!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer rep has done an excellent job training and helping us with questions. The software works very well and is quite easy to use. It's great that we can login from anywhere and use it. Highly recommend it and Tiann!

Cons: Most places the client name or the number can be entered and the information will come up. There are a couple of places that you can enter the client name but not the number or you have to scroll through your list. Would be great if typing the client name or client-matter number would be an option throughout.

Overall: Ease of use, good information

Capterra loader

TimeSolv = Time Saver for Private Practitioners

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and amazing tech support whenever I need it.

Cons: I didn't find it sooner and wasted time and money with other programs.

Overall: Split billing and invoicing for a private forensic psychology practice.

A new user getting used to a new system

Jan 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I am transitioning as of 1/1/2019 to TimeSolv from another time and billing system and so I have not really been able to master its use. Now that it is my go to system I will have to learn it better, which is aided by the videos and online seminars.

Cons: Not enough experience to answer this at this time

EXCELLENT PRODUCT

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is extremely user friendly and accurate.

Cons: Nothing really - if I can't find how to do something the customer service is fantastic.

Overall: I love it!

User Support readily available

Aug 03, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Software is user friendly and User support readily available via email and phone

Cons: Trust receipts cannot be reversed. Have to enter a payment to reverse an incorrect receipt.

Recommendations to other buyers: Inexpensive software and can log in from anywhere. Very easy to use and produces well formatted reports.

Overall excellent experiences

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Once you understand the sync settings and how the relate to QuickBooks accounts and item codes, syncing is a breeze.

Many excellent training videos.

If you do not connect with your Customer Service representative, TimeSolv will connect you with another until you find your best fit and then gives you direct access to the Service Representative with whom you have had the best connection.

Cons: I did have trouble initially connected to a customer service representative who understood my areas of confusion and who was versed in QuickBooks as well as TimeSolv. However, once I connected with Ron in Customer Service things I was struggling with were resolved really quickly and left me with a clear understanding of both TimeSolv and its relationship to QuickBooks.

Overall: The sync app for QuickBooks allows for ease of entry and reconciliations of Income and Expense.

Customer support

Dec 20, 2018
5/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is excellent! They listen to your needs and find a quick solution to make the billing process work for our office.

Cons: I do real estate work and need to create invoices for each transaction and it seems like a more lengthy process to create one from scratch each time.

It was easy to get started. The process of setting up clients is simple enough.

Jul 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that the timekeeper portion gives you a total earned for the day. It is easy to keep track of billable hours. The technicians are available and fit your schedule if you have questions.

Cons: I was unable to transfer the draft of the invoice into the actual invoice without training. The other aspects of the software were easy to figure out. Other than that, the program is a time saver.

Overall: I can plan my week by the number of billable hours logged. It saves time and helps organize my files.

Great!

Jun 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Switching to TimeSolv brought our whole firm up to 2017 as what we were working with before was complicated, unreliable and outmoded. The support staff is a key feature to how and why I enjoy having switched to TimeSolv as he is friendly, knowledgeable, supportive and available to answer every single little question no matter how silly or redundant it may seem to an expert like him. He's saved us from major firm meltdowns multiple times by carefully and kindly walking me through what seemed to be majorly complicated issues, until speaking with him and realizing that no matter what the problem is, there is always a solution and the steps involved are so simple he only needs to walk me through it once or twice and I can pick up and go, revisit and do it on my own and even show others in the firm how to do it too. It's a great program and it comes with great support staff and we all couldn't be happier

Pros: Ease of use, accessibility of support staff, clean and organized display of data, minimal training required to get other users up and running with it.

I love it! Much better than QB! I also love Tiann - she is the best! Always there when I need her

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: So easy to use - keeps up with the trust account much better than QB. The bill looks more professional and the client can see their trust payments and how they are applied.

Cons: The only thing I really would like to see changed - I would like to see a clients info, including payments, time, expenses, etc under the client's name - not looking under time, expenses, etc. and doing a search

Vendor Response

by TimeSolv Billing on June 28, 2017

Hi Lisa, thanks for this review! You can view that information under a client's info. We'll reach out and show you how.

The crew at TimeSolv made the experience of getting started with the program very easy.

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use. I find it to be a very intuitive program. And the customer support team is exceptional. They have been able to answer my questions and concerns quickly and concisely. A large part of their success is the time and development that goes into educating their clients. The training webinars and the emailed lessons are invaluable. I wouldn't have been able to pick up this program as quickly as I have without the tools they gave me.

Excellent Customer Service

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and contemplates all of our billing needs.

Cons: There is not a negative about the software. It takes time to learn any new software, but Timesolv provides amazing supports and customer service.

Overall: This is an outstanding program made even better by the outstanding customer service. We work most frequently with few reps and they have all made our transition from TimeSlips to this software very easy. Timesolv is exactly what our office needed to get a handle on our billing system. We are very pleased.

Small Business Life Saver!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service, but also I really LOVE how customized the software can be.

Cons: The learning curve at the beginning of using the software.

Overall: I work for a small business and tracking our billing has always been frustrating, time consuming and expensive. Ever since we started using TimeSolv we have experienced an immediate relief of all the pains of the past. the executive has been wonderful every time that I have needed help learning how we can best utilize TimeSolv for our company. I will never go back to a life without TimeSolv!

Easy to Use Legal Billing

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is easy to use. We like it much better than Clio, which was difficult to learn and not user friendly. Timesolv is simpler and works well. We have had good results with Timesolv.

Cons: I have been asking that it be linked to Box.com. They have not added that to date.

TimeSolv is convenient and not too expensive!

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: What I like most about Timesolv is that it's quite easy to use and it accessible at any time from anywhere!

Cons: The only thing I dislike about the software is that it can sometimes be confusing to find a certain feature. However, this is not a common occurrence.

Great product

Mar 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible and fits to your firm.

Cons: Can be cumbersome in disabling/enabling certain features.

Overall: TimeSolv is a great product for time keeping in the legal field. There is a lot of functionality and features that you can disable/enable. Whenever I have had a question a customer service rep has gotten back quickly, if not immediately. As an admin I have found it really easy to make the system individualized, however at times it is a bit cumbersome when finding which functions need to be disabled/enabled to give specific attorney's access.

Tiann Stout is extremely helpful and has always solved any issues I've had with uploading invoices.

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User-friendly. Can access anywhere. Easy to learn. Access to customer service. Time entry is simple.

Cons: The test codes show up in the beginning of the time entries and we do not enter the time that way but I really haven't found any issues that I dislike about the software.

Vendor Response

by TimeSolv Billing on May 19, 2017

Thanks Christine for your kind words.

We will call you to help you change the time entry settings to exclude task code description from showing up automatically in the time entry description.

Have used TImeSolv for over 5 years.

Dec 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a sole practitioner doing largely insurance defense litigation. As I approached retirement I left the large firm practice. Clients kept calling etc. so I continued on my own. I could not have done so without TimeSolv. The software has evolved but it has always been very user friendly and when there was a problem the technical support people were there to correct my errors. They are friendly, articulate, and know the software completely. I have encouraged other lawyers that operate small offices to sign up. The most common cause of the failure of sole proprietors is their inability to get accurate invoices out in a timely manner. None of us like billing and if it is a challenge it is just too easy to do something more important. I just wish every online service worked as well as TimeSolv.

Awesome product, continuously improving!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: - I like the functionality this product has between NetDocuments as well as Quickbooks Desktop. - I love the fact that we can print our pre-bill's in the click of a button. - The trust accounting feature is perfect for our size firm.

Cons: I wish the reporting feature was more detailed and able to be customized. This has not been a big issue as their team is constantly rolling out updates.

TimeSolv Review

Feb 11, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The software has a lot of functionality and flexibility. Customer service is good, and the webinars are helpful.

Cons: Because there is more than one way to achieve similar results, it can be confusing as to which way is the best way for the purposes needed.

Overall: It is a good way to keep track of billable time. From an administrative standpoint, the system is fairly simple to use with training and guidance along the way.

I love it.

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use TimeSolve exclusively for our timekeeping and billing. I have only good things to say about the program. It is so much easier to use than our old system (that we paid a lot of money to purchase). Everything about the program -- including client information set-up, timekeeping, report generation, and invoicing -- is amazingly user friendly. We were up and running with TimeSolve immediately. I like that the program is web-based so that I can use out away from the office just as easily as when I am at the office. The program is so easy to use, there is no excuse for ever not getting billable time recorded on a real-time basis, or as close to real-time as possible. I am very glad that we made the switch over to TimeSolve -- it's one of the best admin decisions we've made.

Love TimeSolv!! Gigi is amazing in customer service.!!

Dec 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty easy to learn and if I have any questions or problems I can just send an email or pickup the phone and speak to a representative to answer my questions.

Cons: Some things are not as simple and easy as the previous software, but for the most part this is so much better in many ways.

Overall: A lot of things with TimeSolv are better and easier than the previous billing software we were using.

Capterra loader

So far it has been extremely easy to use and compatible to our needs.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system allows for seamless team collaboration and easy billing for clients. It was very easy to transition over to this system. Customization options are well thought out.

Cons: So far every challenge I have faced in customizing the system to our needs has been met. A few of the processes need to be memorized but most everything is intuitive and requires minimal training.

Great cloud-based billing software.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We really like it's ease of use, the fact that it is cloud-based, and the customer service is top-notch.

Cons: We migrated all of our information over, from another billing software. The process was quick and efficient, but a little pricey. It did save many hours of work on my part, however, and feel that it was worth every penny.

Overall: Ease of use, cloud-based, and great customer service.

Timesolv: the most versatile and user focused solution for time tracking needs and invoicing

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Timesolv is easy to use and extremely flexible in its user interface. There are so many ways of tracking your time with Timesolv - both on your office computer and on your mobile devise. Modifying your time entries are a breeze and invoices are literally sent "at a touch of a button". Tracking performance and adding and removing users is simple. Trust accounting is fairly easy - although it requires two steps to do a trust disbursement and then a subsequent allocation. I can't say too many times that this software has been designed to let professionals track and enter their time with the greatest of ease, track their time via mobile devise, track your time in real time, and sent virtual invoices that do not get jammed up in spam filters. Bravo!