TimeSolv Legal
- ABA Task and Activity Codes
- Flexible Billing Options
- Integration
- LEDES
- Option to Create Recurring Expenses
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Pros
I have been with TimeSolv for over 10 years. I spent much time looking for an invoicing solution for my tech consulting biz and TimeSolv best had the features I was looking for and at a great price.
Every time I shopped for a replacement, I always ended up making the decision to continue with it. Excellent customer service - overall great bargain for your buck.
Cons
She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions.
Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway.
"Support Staff was rude, argumentative, and unprofessional"
Overall: Disappointing, unprofessional, and a complete waste of our time.
Pros: Nothing about this software makes it stand out from its competitors.
Cons: The support staff had difficulty handling even a simple training. We worked with representative, who informed us she reports directly to the CEO. She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions. Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway. And the last straw was when she changed an active client into a "test" client to create an invoice- AND ACTUALLY EMAILED THE TEST INVOICE TO OUR CLIENT CONTACT. She then spent the next 10 minutes trying to argue with my office manager that it was the office manager's fault.
Vendor Response
"Support Staff was rude, argumentative, and unprofessional"
Overall: Disappointing, unprofessional, and a complete waste of our time.
Pros: Nothing about this software makes it stand out from its competitors.
Cons: The support staff had difficulty handling even a simple training. We worked with representative, who informed us she reports directly to the CEO. She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions. Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway. And the last straw was when she changed an active client into a "test" client to create an invoice- AND ACTUALLY EMAILED THE TEST INVOICE TO OUR CLIENT CONTACT. She then spent the next 10 minutes trying to argue with my office manager that it was the office manager's fault.
Vendor Response