--- title: "Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Convoso the right Call Center solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/" page_type: "reviews" language: "en" --- Convoso 4.5 (395) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews HD Hector D AdminInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day.“ June 18, 2026 NW Naikeila W salesConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list“ January 22, 2025 JA Juan A Owner Insurance BrokerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations.“ February 17, 2026 OA Olamide A Team LeaderInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “System responsiveness and call quality maybe affected by weak internet connection.“ February 12, 2026 BR Brian R AssistantTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide.“ February 12, 2026 CP Chris P ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately“ November 28, 2025 HD Hector D AdminInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The predictive dialing and call reporting features have been game-changers for our lead generation efforts.“ June 18, 2026 MK Magdy K Dialer ManagerReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robin N. Medicare agent Insurance Used the software for: 6-12 months ### "Convoso is simple to use" January 17, 2025 5.0 I've used Convoso with several companies I've worked for. It's always been easy and pretty much anyone can use it. Pros It is easy to use. Really, anyone can figure out how to use it without even any instructions Cons It would be nice if it was easier to find past clients. Review Source VP Viviana P. SALES Hospitality Used the software for: Less than 6 months ### "Convoso Experience" September 28, 2025 5.0 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Pros What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) The system was glitching and most calls coming in were Spam Calls. Review Source ZX Zizhen X. Senior Analyst Insurance Used the software for: 1-2 years ### "Convoso does its job " February 12, 2026 3.0 Pros It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. Cons Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. Review Source HD Hector D. Admin Insurance Used the software for: 6-12 months ### "Powerful Dialer with Analytics That Drive Real Results" June 18, 2026 5.0 Our overall experience with Convoso has been excellent. Since implementing the platform for our lead generation operations, we have seen a noticeable improvement in agent productivity and contact rates. The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time. The platform is reliable, and the features are well-suited for high-volume outbound calling. It has become an essential tool in our workflow, and we would highly recommend it to any team looking to scale their lead generation efforts efficiently. Pros The predictive dialing and call reporting features have been game-changers for our lead generation efforts. The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day. The reporting and analytics dashboard gives us clear, real-time visibility into campaign performance, so we can make quick adjustments to improve contact rates and conversions. Overall, Convoso has helped us run a much more efficient and data-driven outbound operation. Cons Honestly, there is not much to complain about. Like any robust platform, it takes a little time to fully explore all the features and settings, but once you get familiar with the system, everything runs smoothly. The benefits far outweigh any minor learning curve Review Source BV Brianna V. Policy conservation Insurance Used the software for: Less than 6 months ### "Convoso is a upgrade " July 31, 2025 5.0 It’s good I like it I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow Pros It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds Cons The fact that once it ends the call it gets immediately through ready but that’s me personally I just didn’t like that Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Not sure my company made the change if I’m being honest Review Source ET Eli T. Dialer Admin Insurance Used the software for: 1-2 years ### "Convoso is great and likely a top 3 contender." January 20, 2025 4.0 Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. Pros The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. Cons I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. Alternatives considered [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Reason for choosing Convoso Temporary switch to interpret key differences. Review Source CL Cory L. General Manager and CRM Manager Insurance Used the software for: 6-12 months ### "Convoso is the Best. Most Expensive. Most Comprehensive." January 15, 2025 5.0 Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? Pros Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. Cons Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Convoso is so much more comprehensive and useful. Review Source vC victoria C. medicare sales Insurance Used the software for: 1-2 years ### "wonderful for work!" January 16, 2025 5.0 use it strictly for work. helps manage calls very well. Pros easy to work once you figure it out. its the companys choice to manage calls overall. Cons cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone. Switched from [Brosix](https://www.capterra.com/p/188005/Brosix/) company decision - better call management and tracking Review Source AM Ashley M. Dialer Manager Telecommunications Used the software for: 1-2 years ### "Convoso Response-BPO" June 18, 2026 5.0 It's been an amazing journey, working with the staff from Convoso, they have been very supportive and always ready to assist day and night. Pros The reporting and backend support on Convoso has been amazing. The dialer interface is easy to use and navigate and the functionality of the dialer makes any setup easy and not a hard task at all. Cons There has been nothing that I dislike about this dialer platform verse other dialer platforms I have worked on over the years. Review Source SV Shany V. Marketing Analyst Insurance Used the software for: 6-12 months ### "Convoso Review" June 18, 2026 4.0 Overall, I had a positive experience using Convoso. It was a reliable platform for managing outbound campaigns, with strong reporting and dialing features. Although there were occasional technical challenges, it was an effective tool for day-to-day call center operations. It just slows down my work flow from time to time. Pros The predictive dialer, real-time reporting, and ease of managing outbound campaigns. It helped improve agent productivity and made it simple to monitor performance. Cons The interface can feel overwhelming at first, and occasional technical issues or delays affected productivity. Review Source LB LaFrance B. Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Convoso is the best Dialer" January 16, 2025 5.0 The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is. Pros It Filtered out all the answering machine, It's convenient and easy use. Cons While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The vici dialer was difficult to use, there was many answering machine and it was not good to use. Review Source XR Xavier R. IT Technician Consumer Goods Used the software for: Less than 6 months ### "Premium services being offered. " January 16, 2025 5.0 I would have to say they are a complete solution. very flexible with having agent in an office or working from home. The reporting system is awesome. Pros They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use. Cons They dont really have that many cons. but pricing could be better. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Very poor customer support and very little features Review Source JS Jonathan S. Developer Insurance Used the software for: 6-12 months ### "Positive Experience" February 13, 2026 5.0 Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. Pros Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. Cons It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. Review Source DA DAwn A. Insurance Agent Insurance Used the software for: 1-2 years ### "Convoso for the win" February 12, 2026 5.0 Pros The interface is very user friendly. My connection and internet is fast and secure helping me to sign up more clients in a timely manner. Cons Locks up on me a couple of times and need to be kicked out by a manager and then log back in. I have not ever needed to call customer service Review Source AS Anup S. Dialer Engineer Telecommunications Used the software for: 6-12 months ### "Easy-to-Use Dialer with Great Support" February 12, 2026 5.0 Overall, my experience has been very good with convoso. The platform is stable, user-friendly, and well supported Pros The UI is easy to navigate and not complex. The support team is very helpful and resolves issues on time. Cons Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily Review Source MK Magdy K. Dialer Manager Real Estate Used the software for: Less than 6 months ### "Convoso, The best dialer out there to use" February 12, 2026 5.0 Pros I like the fact that It has all the basic and advanced tools a call center doing inbound and outbound services would need, also the customer service and support team are very accessible Cons Because Convoso's servers are far from Egypt the lowest ping to the domain is 200ms for our agents. also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers Review Source GC Giovanni C. CRM Manager Insurance Used the software for: 2+ years ### "CONVOSO IS GREAT" May 6, 2025 5.0 Been using Convoso for a couple of years. It's reliable, incredibly customizable, and has helped business run smoothly. It's got an extensive list of features, a great support team, and will forever be my CRM of choice. Pros Highly customizable, great customer support, consistent and fast speed to lead, great UI Cons Large learning curve and way too customizable at times (blessing and a curse), steep pricing Review Source ML Melissa L. Lead Transfer Agent Insurance Used the software for: 2+ years ### "Convoso Experience" February 13, 2025 4.0 We've been using this dialer for a few years now with minimal hiccups. The occasions that we were down, it was promptly resolved Pros Convoso is easily accessible and super easy to manuever through the prompts. Cons I disliked the long pauses between calls but that was probably because the dialer was set low. Review Source Victory A. call centre agent Real Estate Used the software for: 1-2 years ### "Awesome experience with convoso so far, so good." January 17, 2025 5.0 Its been amazing and it really worth it, I must say. Pros Its very easy to navigate, comes with a lot of interesting features. Cons Nothing aside the fact that it sometimes says goodbye. Review Source JH Jessica H. Customer service - Escalations Hospital & Health Care Used the software for: 2+ years ### "CONVOSO CAPTERRA Review" January 16, 2025 5.0 I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing Pros The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use. Cons On occasion when I am looking up a phone number I have to log out and log back in to pull up the history. Review Source TM Thelma M. customer service Food & Beverages Used the software for: 6-12 months ### "amazing experience" January 15, 2025 4.0 amazing experience the positive outweighs the negatives Pros i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate Cons sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space Review Source EC Erica C. Broker Agent Insurance Used the software for: 1-2 years ### "Superior Tech Support" January 18, 2025 4.0 Very good. I am pleased with the dialer and would recommend to other like professionals. Pros Extremely user friendly. Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively. Cons Call metrics are very limited and almost non existent Review Source NW Naikeila W. sales Consumer Goods Used the software for: 6-12 months ### "my honest experience " January 22, 2025 5.0 my experience is great quick lead sorter didn't have any major problem Pros I love how the system returns voicemail as soon as possible so I may contact the available leads. Cons My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list Review Source GB Gaurav B. NA Insurance Used the software for: 1-2 years ### "Best tool ever" January 15, 2025 5.0 Pros It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing Cons It's all good for me. I can't see any area of opportunity for now Review Source RE Ruth E. Customer Service Representative Commercial Real Estate Used the software for: 6-12 months ### "Convoso Review by Ruth" January 17, 2025 4.0 I find work on convoso Smooth, easy and enjoyable. Pros I like how easy and simple convoso makes work. It makes working on it very enjoyable and smooth. Cons Convoso is good to go. I do not have any reservations about it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.