# Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convoso the right Call Center solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (395) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Accessible and user-friendly platform 96% positive reviews out of 101 Most reviewers describe ease of use as essential, making onboarding, daily tasks, and training straightforward. Unreliable call handling 44% negative reviews out of 93 Some users report call issues such as dropped calls, delays, and connection problems negatively impact communication and workflow. Trystn H. Call Center Rep, 501 - 1,000 employees. "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL" Intuitive navigation experience 92% positive reviews out of 37 Most reviewers report navigation is simple, with clear menus and quick access to essential features. Frequent technical disruptions 66% negative reviews out of 53 Most users report bugs and issues like lag, freezing, and glitches disrupt efficiency and require frequent troubleshooting. Efficient workflow and productivity 96% positive reviews out of 24 Most reviewers indicate performance and speed enable smoother workflows, reduce downtime, and improve daily productivity. Anonymous User Transfer Sales Agent, 501 - 1,000 employees. "That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward, and the transition has been smoother than I expected." Challenging lead organization 49% negative reviews out of 41 Some users say lead management is difficult due to overwhelming data, duplicate leads, and limited search or integration options. ## Showing most helpful reviews Showing 1-25 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Malik Z. SALES AGENT Retail Used the software for: 1-2 years ### "Best of the Best!" January 16, 2025 5.0 My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. Pros Easy navigation, and its user friendly with no glitches Cons Nothing really this crm is the best I ever used Review Source MDR Maria Desiree R. marketing manager Telecommunications Used the software for: 2+ years ### "best ive used" February 12, 2026 5.0 Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares Pros they way they help to solve any problem I have always make sure they get everything you need to be successful. Cons Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[MightyCall](https://www.capterra.com/p/135394/MightyCall/) Reason for choosing Convoso seems simpler and up to date and they assign you a customer success manager to help you as often as needed Review Source DV Dennis V. Manager Information Services Used the software for: Less than 6 months ### "Get's the job done—could be better." June 18, 2026 4.0 It's been just fine, nothing that I think is overwhelmingly positive— but it does get the job done always. Pros How easy it is to get going from the start, it literally takes you an hour to get used to the tools you'll need. Cons It lacks the ability to separate each individual aux that is considered ''pause time''. So I can't really know how much time was spent in break, lunch, meeting or coaching aux— I only get one big pause time displayed. Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Needed more operational features for the CRM Review Source ZX Zizhen X. Senior Analyst Insurance Used the software for: 1-2 years ### "Convoso does its job " February 12, 2026 3.0 Pros It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. Cons Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. Review Source RT Ronny T. Health Insurance Insurance Used the software for: 6-12 months ### "Convoso 9/10 review" June 18, 2026 5.0 9/10 experience so far with convoso I love using it. It has barely failed us and It's a system that is utilized everyday as the most important system. Pros Convoso is very simple to use, it's not complicated at all and I wouldn't want to use another service. For the most part it never fails us. Cons Sometimes it would crash or freeze for agent logins out of nowhere. Sometimes there's lags within the system but not always Review Source OA Olamide A. Team Leader Insurance Used the software for: 1-2 years ### "Ominipresent and Ominipotent potential" February 12, 2026 5.0 without further Ado, Convoso has really made working in my supervisory role the most seamless. It has helped me manage all my tasks and given me an omnipresent eyes on all my team members Pros the ease of access with user friendly interface makes convoso very efficient for everyday operations. Cons requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Convoso had better user interface and more friendly for day to day operation Review Source BB Brix B. Sales Manager Insurance Used the software for: 1-2 years ### "My Convoso Experience" February 12, 2026 5.0 My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. Pros User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. Cons Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The UI design of Convoso are a lot more user friendly. Review Source RJ Rogelio J. Vp of Tech Outsourcing/Offshoring Used the software for: 6-12 months ### "Turn key dialer as it finest " September 9, 2025 5.0 Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request. Pros the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team Cons the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso support and power dialer that was on our plans in the future Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) connectivity was not great and the agents had issues Review Source RS Rochae S. Health Insurance Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Navigate" February 12, 2026 5.0 Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past. Pros User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past. Cons Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I made the switch because I started with a new company and they use Convoso Review Source VP Viviana P. SALES Hospitality Used the software for: Less than 6 months ### "Convoso Experience" September 28, 2025 5.0 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Pros What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) The system was glitching and most calls coming in were Spam Calls. Review Source LB LaFrance B. Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Convoso is the best Dialer" January 16, 2025 5.0 The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is. Pros It Filtered out all the answering machine, It's convenient and easy use. Cons While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The vici dialer was difficult to use, there was many answering machine and it was not good to use. Review Source CD Carlton D. Operations Mgr Retail Used the software for: 6-12 months ### "Dramatically Improved Our Contact Rates" February 12, 2026 5.0 We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. Pros Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams Cons Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. Review Source BR Brian R. Assistant Telecommunications Used the software for: 1-2 years ### "Missed a Call? Don’t Worry — Convoso Has Your Back!" February 12, 2026 5.0 Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide. Pros I really like how simple it is to pull up past calls. The call logs section is easy to navigate, and it’s helped me stay on top of my progress. Cons It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions. Review Source SD Samyak D. Data Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Convoso Review" February 16, 2026 4.0 Our experience has been very positive. Convoso is a powerhouse for high-volume outbound centers. It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly. It’s a serious tool for serious sales teams. Pros Convoso’s predictive dialing and lead management capabilities are top-tier. What I like most is the level of customization available for campaigns—you can really fine-tune your outreach to maximize contact rates. The reporting is extremely granular, which allows us to identify exactly where our bottlenecks are in real-time Cons Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate. Review Source KD Kevin D. Sales agent Insurance Used the software for: 6-12 months ### "Good phone system " February 12, 2026 5.0 They update the system often to add new features, which is great, though it requires staying on top of changes Pros The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate Cons The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate. Review Source EC Emmanuel C. Team Lead Insurance Used the software for: 6-12 months ### "Best Dialer out there" May 5, 2025 5.0 We've been using Convoso for a year now, and it’s been a game changer for our outbound calling. The dialer is fast, reliable, and easy for our agents to use. It’s helped us reach more leads, stay organized, and improve our overall performance. Support has been great too, quick and helpful whenever we needed them. Highly recommend it if you're running a call-heavy operation. Pros Data protection and security, as a coach, listening to and coaching my team while on dials has never been easier. Cons Nothing really, not encountered any bugs or downtime in my time of use Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Internal reason, cannot share the reason Review Source JS Jailson S. Sales representative Accounting Used the software for: 2+ years ### "I’ve been using Convoso for a while" January 16, 2025 5.0 Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business! Pros I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. Cons There is nothing to complain about convoso. Review Source LG Latoya G. insurance speclist Insurance Used the software for: 6-12 months ### "Great Sysytem" January 29, 2025 5.0 i love it its easy to use and makes it way easier to work with while doing your daily task Pros how to helps you get through your work day with easy assistance Cons how you have to disposition before moving to next call Review Source KM Keshona M. sr.lta Insurance Used the software for: 1-2 years ### "winner always win" February 14, 2025 5.0 It's greater have been noticing the change Pros the speed id great and the set up is eady Cons i do like everything about, but however the buffering/calls Review Source NB Nicodemus B. Insurance Broker Insurance Used the software for: 2+ years ### "convoso review " January 17, 2025 4.0 Overall, my experience has been pretty good, I've been using Convoso for almost three years now. Pros The sound qualify is great, I also like that you can go to all of your missed calls as well. Cons Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately. Review Source EC Erica C. Broker Agent Insurance Used the software for: 1-2 years ### "Superior Tech Support" January 18, 2025 4.0 Very good. I am pleased with the dialer and would recommend to other like professionals. Pros Extremely user friendly. Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively. Cons Call metrics are very limited and almost non existent Review Source NW Naikeila W. sales Consumer Goods Used the software for: 6-12 months ### "my honest experience " January 22, 2025 5.0 my experience is great quick lead sorter didn't have any major problem Pros I love how the system returns voicemail as soon as possible so I may contact the available leads. Cons My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list Review Source EH Erica H. Customer Service Agent Insurance Used the software for: 1-2 years ### "Review on Convoso" February 4, 2025 5.0 Pros The program is easy to navigate. Makes my job easier and more efficient. Cons Dont really have any issues with convoso thats causes me to dislike it. Review Source NK Nnanna K. Customer support Agent Real Estate Used the software for: 1-2 years ### "My Convoso Experience " January 16, 2025 5.0 It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory Pros It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls Cons You can’t dial manually, unless the numbers are from the lead provided Review Source SJ Simon J. Customer Relationship Real Estate Used the software for: 6-12 months ### "Convoso the Ideal solution" January 16, 2025 5.0 Convoso has been a very easy work tool, overall, my experience has been nothing short of amazing Pros Its User friendliness, easy to navigate. Cons History search feature having to next into a page to view. 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