# Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convoso the right Call Center solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (395) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JA Juan A Owner Insurance BrokerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations.“ February 17, 2026 OA Olamide A Team LeaderInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “System responsiveness and call quality maybe affected by weak internet connection.“ February 12, 2026 BR Brian R AssistantTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide.“ February 12, 2026 NW Naikeila W salesConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list“ January 22, 2025 JS Jonathan S DeveloperInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “The reporting tools are helpful for tracking results and making adjustments to campaigns.“ February 13, 2026 MK Magdy K Dialer ManagerReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers“ February 12, 2026 SD Samyak D Data AnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly.“ February 16, 2026 DA DAwn A Insurance AgentInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Locks up on me a couple of times and need to be kicked out by a manager and then log back in. “ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Malik Z. SALES AGENT Retail Used the software for: 1-2 years ### "Best of the Best!" January 16, 2025 5.0 My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. Pros Easy navigation, and its user friendly with no glitches Cons Nothing really this crm is the best I ever used Review Source BB Brix B. Sales Manager Insurance Used the software for: 1-2 years ### "My Convoso Experience" February 12, 2026 5.0 My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. Pros User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. Cons Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The UI design of Convoso are a lot more user friendly. Review Source ZX Zizhen X. Senior Analyst Insurance Used the software for: 1-2 years ### "Convoso does its job " February 12, 2026 3.0 Pros It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. Cons Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. Review Source RJ Rogelio J. Vp of Tech Outsourcing/Offshoring Used the software for: 6-12 months ### "Turn key dialer as it finest " September 9, 2025 5.0 Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request. Pros the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team Cons the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso support and power dialer that was on our plans in the future Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) connectivity was not great and the agents had issues Review Source RS Rochae S. Health Insurance Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Navigate" February 12, 2026 5.0 Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past. Pros User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past. Cons Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I made the switch because I started with a new company and they use Convoso Review Source VP Viviana P. SALES Hospitality Used the software for: Less than 6 months ### "Convoso Experience" September 28, 2025 5.0 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Pros What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) The system was glitching and most calls coming in were Spam Calls. Review Source ET Eli T. Dialer Admin Insurance Used the software for: 1-2 years ### "Convoso is great and likely a top 3 contender." January 20, 2025 4.0 Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. Pros The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. Cons I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. Alternatives considered [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Reason for choosing Convoso Temporary switch to interpret key differences. Review Source CL Cory L. General Manager and CRM Manager Insurance Used the software for: 6-12 months ### "Convoso is the Best. Most Expensive. Most Comprehensive." January 15, 2025 5.0 Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? Pros Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. Cons Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Convoso is so much more comprehensive and useful. Review Source vC victoria C. medicare sales Insurance Used the software for: 1-2 years ### "wonderful for work!" January 16, 2025 5.0 use it strictly for work. helps manage calls very well. Pros easy to work once you figure it out. its the companys choice to manage calls overall. Cons cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone. Switched from [Brosix](https://www.capterra.com/p/188005/Brosix/) company decision - better call management and tracking Review Source BV Brianna V. Policy conservation Insurance Used the software for: Less than 6 months ### "Convoso is a upgrade " July 31, 2025 5.0 It’s good I like it I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow Pros It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds Cons The fact that once it ends the call it gets immediately through ready but that’s me personally I just didn’t like that Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Not sure my company made the change if I’m being honest Review Source XR Xavier R. IT Technician Consumer Goods Used the software for: Less than 6 months ### "Premium services being offered. " January 16, 2025 5.0 I would have to say they are a complete solution. very flexible with having agent in an office or working from home. The reporting system is awesome. Pros They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use. Cons They dont really have that many cons. but pricing could be better. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Very poor customer support and very little features Review Source BR Brian R. Assistant Telecommunications Used the software for: 1-2 years ### "Missed a Call? Don’t Worry — Convoso Has Your Back!" February 12, 2026 5.0 Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide. Pros I really like how simple it is to pull up past calls. The call logs section is easy to navigate, and it’s helped me stay on top of my progress. Cons It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions. Review Source SD Samyak D. Data Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Convoso Review" February 16, 2026 4.0 Our experience has been very positive. Convoso is a powerhouse for high-volume outbound centers. It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly. It’s a serious tool for serious sales teams. Pros Convoso’s predictive dialing and lead management capabilities are top-tier. What I like most is the level of customization available for campaigns—you can really fine-tune your outreach to maximize contact rates. The reporting is extremely granular, which allows us to identify exactly where our bottlenecks are in real-time Cons Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate. Review Source KD Kevin D. Sales agent Insurance Used the software for: 6-12 months ### "Good phone system " February 12, 2026 5.0 They update the system often to add new features, which is great, though it requires staying on top of changes Pros The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate Cons The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate. Review Source EC Emmanuel C. Team Lead Insurance Used the software for: 6-12 months ### "Best Dialer out there" May 5, 2025 5.0 We've been using Convoso for a year now, and it’s been a game changer for our outbound calling. The dialer is fast, reliable, and easy for our agents to use. It’s helped us reach more leads, stay organized, and improve our overall performance. Support has been great too, quick and helpful whenever we needed them. Highly recommend it if you're running a call-heavy operation. Pros Data protection and security, as a coach, listening to and coaching my team while on dials has never been easier. Cons Nothing really, not encountered any bugs or downtime in my time of use Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Internal reason, cannot share the reason Review Source TM Tabitha M. Sales Manager Utilities Used the software for: 1-2 years ### "Convoso is The Best" May 6, 2025 5.0 I love it. It allows me to monitor all my agents. Pros The access to be able to monitor all my agents at once. Cons There isn't anything I can think of that I don't like about Convoso. Review Source TL Tammi L. Director of Training and Development Insurance Used the software for: 6-12 months ### "Convoso for Medicare Agents" January 16, 2025 4.0 not the worst but not the best either. It can be frustrating when agents get kicked off calls or callers can't hear them Pros It's pretty reliable. There are some challenges that don't seem to get fixed Cons Callbacks not popping up or notifying agents Alternatives considered [TrackDrive](https://www.capterra.com/p/171834/TrackDrive/) Reason for choosing Convoso It worked for what we need and ease of use Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Referred and like the features offered too Review Source MP Margaret P. Agent Commercial Real Estate Used the software for: 6-12 months ### "Easy of use " February 3, 2025 5.0 Pros Easy disposition and wrap up. I like how easy the dispositions are (You do not need to manually enter dispositions which saves times). I like how easy it to also change dispositions incase you make a mistake. Cons I appreciate that you can search for the lead by their ID in the history part but l'd prefer if you could also search by the lead's name. It's hard to search if you don't remember their ID Review Source KS Kaycia S. sales agent Consumer Services Used the software for: 2+ years ### "best dialer " January 17, 2025 5.0 I have been using this dialer for the pass 2 years an it has been the best dialer I have ever used. Pros it filters answering machine and uses numbers that r valid and legitimate. Cons I have no problem using this dialer so far its working well. Review Source JR Joshua R. Dialer Software Manager Insurance Used the software for: 1-2 years ### "Good, but could be better." January 14, 2025 4.0 Convoso is a good platform with many options, but can definitely be improved. Pros Complex interface with many settings and options. Cons Needs more knowledgeable support team for complex questions regarding interface and settings/challenges. Review Source GB Gaurav B. NA Insurance Used the software for: 1-2 years ### "Best tool ever" January 15, 2025 5.0 Pros It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing Cons It's all good for me. I can't see any area of opportunity for now Review Source AW Ashton W. Call center agent Consumer Services Used the software for: 6-12 months ### "BEST PHONE SYSTEM EVER" January 21, 2025 5.0 my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers Pros I like how the layout is nice and convenient for use Cons I don't like when call come in quietly at times Review Source SJ Simon J. Customer Relationship Real Estate Used the software for: 6-12 months ### "Convoso the Ideal solution" January 16, 2025 5.0 Convoso has been a very easy work tool, overall, my experience has been nothing short of amazing Pros Its User friendliness, easy to navigate. Cons History search feature having to next into a page to view. Review Source BM Brianna M. CEO Insurance Used the software for: 6-12 months ### "Hexis Health Agency LLC" January 14, 2025 5.0 Great experience overall, no issues since our launch date. Pros great customer service and guidance 24/7! Cons I would say the thing i like least would be the pricing, no one likes spending money, but its worth it! Review Source CL Chanique L. Supervisor Business Supplies and Equipment Used the software for: Less than 6 months ### "Convoso Dialer " January 16, 2025 4.0 it was a good experience once you guys work on the callback feature then you should be good Pros The effectiveness of the dialer which allowed a good success rate Cons The callback feature was not effective at all. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Trying to find the best Dialer of our team Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.