# Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JA Juan A Owner Insurance BrokerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations.“ February 17, 2026 OA Olamide A Team LeaderInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “System responsiveness and call quality maybe affected by weak internet connection.“ February 12, 2026 BR Brian R AssistantTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide.“ February 12, 2026 CP Chris P ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately“ November 28, 2025 JS Jonathan S DeveloperInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “The reporting tools are helpful for tracking results and making adjustments to campaigns.“ February 13, 2026 NW Naikeila W salesConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list“ January 22, 2025 SD Samyak D Data AnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly.“ February 16, 2026 MK Magdy K Dialer ManagerReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Malik Z. SALES AGENT Retail Used the software for: 1-2 years ### "Best of the Best!" January 16, 2025 5.0 My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. Pros Easy navigation, and its user friendly with no glitches Cons Nothing really this crm is the best I ever used Review Source ET Eli T. Dialer Admin Insurance Used the software for: 1-2 years ### "Convoso is great and likely a top 3 contender." January 20, 2025 4.0 Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. Pros The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. Cons I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. Alternatives considered [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Reason for choosing Convoso Temporary switch to interpret key differences. Review Source ZX Zizhen X. Senior Analyst Insurance Used the software for: 1-2 years ### "Convoso does its job " February 12, 2026 3.0 Pros It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. Cons Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. Review Source JA Juan A. Owner Insurance Broker Insurance Used the software for: 2+ years ### "Experience as a call center with Convso Dialer" February 17, 2026 5.0 Overall, Convoso has been a dependable outbound dialer for our team. It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations. Pros Conveso has been a reliable outbound dialer for our team. It offers strong predictive dialing, useful reporting tools, and straightforward campaign management. The system supports high call volume well and helps maximize agent productivity. Overall, a solid platform for telemarketing and outbound sales operations. Cons The biggest downside is the learning curve and backend complexity. Some features aren’t as intuitive as they could be, and certain changes require support intervention rather than being fully self-serve. Review Source CL Cory L. General Manager and CRM Manager Insurance Used the software for: 6-12 months ### "Convoso is the Best. Most Expensive. Most Comprehensive." January 15, 2025 5.0 Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? Pros Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. Cons Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Convoso is so much more comprehensive and useful. Review Source vC victoria C. medicare sales Insurance Used the software for: 1-2 years ### "wonderful for work!" January 16, 2025 5.0 use it strictly for work. helps manage calls very well. Pros easy to work once you figure it out. its the companys choice to manage calls overall. Cons cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone. Switched from [Brosix](https://www.capterra.com/p/188005/Brosix/) company decision - better call management and tracking Review Source BV Brianna V. Policy conservation Insurance Used the software for: Less than 6 months ### "Convoso is a upgrade " July 31, 2025 5.0 It’s good I like it I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow Pros It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds Cons The fact that once it ends the call it gets immediately through ready but that’s me personally I just didn’t like that Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Not sure my company made the change if I’m being honest Review Source LB LaFrance B. Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Convoso is the best Dialer" January 16, 2025 5.0 The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is. Pros It Filtered out all the answering machine, It's convenient and easy use. Cons While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The vici dialer was difficult to use, there was many answering machine and it was not good to use. Review Source KL Keith L. Sales Manager Insurance Used the software for: 6-12 months ### "Convoso is Great" January 14, 2025 5.0 Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates. 10/10 Pros The availability of account managers to help with any questions I have. The ease of use makes day to day operations run smoothly and because the program is so user friendly.as an admin I am able to teach others how to use the program as well. This makes onboarding new agents a breeze. Cons Making 3 way calls and transferring calls can be a bit complicated Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) convoso had more capabilities and features as well as more visually pleasing and updated. Review Source XR Xavier R. IT Technician Consumer Goods Used the software for: Less than 6 months ### "Premium services being offered. " January 16, 2025 5.0 I would have to say they are a complete solution. very flexible with having agent in an office or working from home. The reporting system is awesome. Pros They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use. Cons They dont really have that many cons. but pricing could be better. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Very poor customer support and very little features Review Source LJ Lindsey J. Sales Team Lead Insurance Used the software for: 6-12 months ### "Highly recommend 10/10" February 12, 2026 5.0 my overall experience with convoso has been exceptional. I have had to go to IT a few times but they have always fixed my issue in a timely manner. Pros I highly recommend this dialer for OTF sales calls. the site is very efficient and offers lots of editing and personalization tools. Cons At this time, I don't have any bad things to say about convoso. My experience with them so far has been exceptional Review Source AS Anup S. Dialer Engineer Telecommunications Used the software for: 6-12 months ### "Easy-to-Use Dialer with Great Support" February 12, 2026 5.0 Overall, my experience has been very good with convoso. The platform is stable, user-friendly, and well supported Pros The UI is easy to navigate and not complex. The support team is very helpful and resolves issues on time. Cons Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily Review Source ES Eric S. Sales Coach Insurance Used the software for: 1-2 years ### "Great Dialer for Medicare Sales" September 8, 2025 4.0 Overall the product works well and I am able to complete all my sales and setup future ones for a call back. Pros Very easy to use, good for sales and customer management. Allows you to dial calls and save them for later call backs. Cons Can be unreliable at times. I would like to be able to hear the phone ring before I talk to the client also. Review Source JS Jailson S. Sales representative Accounting Used the software for: 2+ years ### "I’ve been using Convoso for a while" January 16, 2025 5.0 Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business! Pros I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. Cons There is nothing to complain about convoso. Review Source TL Tammi L. Director of Training and Development Insurance Used the software for: 6-12 months ### "Convoso for Medicare Agents" January 16, 2025 4.0 not the worst but not the best either. It can be frustrating when agents get kicked off calls or callers can't hear them Pros It's pretty reliable. There are some challenges that don't seem to get fixed Cons Callbacks not popping up or notifying agents Alternatives considered [TrackDrive](https://www.capterra.com/p/171834/TrackDrive/) Reason for choosing Convoso It worked for what we need and ease of use Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Referred and like the features offered too Review Source JH Jessica H. Customer service - Escalations Hospital & Health Care Used the software for: 2+ years ### "CONVOSO CAPTERRA Review" January 16, 2025 5.0 I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing Pros The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use. Cons On occasion when I am looking up a phone number I have to log out and log back in to pull up the history. Review Source NB Nicodemus B. Insurance Broker Insurance Used the software for: 2+ years ### "convoso review " January 17, 2025 4.0 Overall, my experience has been pretty good, I've been using Convoso for almost three years now. Pros The sound qualify is great, I also like that you can go to all of your missed calls as well. Cons Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately. Review Source TM Thelma M. customer service Food & Beverages Used the software for: 6-12 months ### "amazing experience" January 15, 2025 4.0 amazing experience the positive outweighs the negatives Pros i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate Cons sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space Review Source AU Abasiama U. Call agent Commercial Real Estate Used the software for: 6-12 months ### "I love Convoso" January 23, 2025 5.0 It’s been wonderful having to work with a software that makes work smooth. Pros I love the fact that I can navigate through the software with ease. Cons Nothing really, just need to have a strong Internet connection to use it and that makes it unique ❤️ Review Source EH Erica H. Customer Service Agent Insurance Used the software for: 1-2 years ### "Review on Convoso" February 4, 2025 5.0 Pros The program is easy to navigate. Makes my job easier and more efficient. Cons Dont really have any issues with convoso thats causes me to dislike it. Review Source NK Nnanna K. Customer support Agent Real Estate Used the software for: 1-2 years ### "My Convoso Experience " January 16, 2025 5.0 It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory Pros It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls Cons You can’t dial manually, unless the numbers are from the lead provided Review Source RE Ruth E. Customer Service Representative Commercial Real Estate Used the software for: 6-12 months ### "Convoso Review by Ruth" January 17, 2025 4.0 I find work on convoso Smooth, easy and enjoyable. Pros I like how easy and simple convoso makes work. It makes working on it very enjoyable and smooth. Cons Convoso is good to go. I do not have any reservations about it. Review Source IP Idris P. Customer care. Commercial Real Estate Used the software for: Less than 6 months ### "The best CMS for calls." January 16, 2025 5.0 My experience with Convoso was very great, I love the software flexibility. Pros I like the automated taxt generator, and the noise filter most importantly. Cons It delays in script popped up, withthout strong network connectivity. Review Source YW Yasheema W. Sales Representative Consumer Services Used the software for: Less than 6 months ### "So Far So Good" January 28, 2025 5.0 Work at a call center I use to dial to call and sell outbound customer , comparing the past dialer best so far Pros Convoso is easy to use very simple , it is a good . It's easy to navigate Cons so far so good no issues so far . I also note that when the red circle appears it means there is a connection learning so much Review Source SA Salome A. Customer sale support Real Estate Used the software for: Less than 6 months ### "My convoso experience" January 16, 2025 5.0 Its been generally awesome. I especially love the setup. Pros There are different options I have to disposition a call. The user interface is also easy to use. Cons Sometimes my scripts take sometime to load. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.