--- title: "Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Convoso the right Call Center solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/" page_type: "reviews" language: "en" --- Convoso 4.5 (395) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews HD Hector D AdminInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day.“ June 18, 2026 OA Olamide A Team LeaderInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “System responsiveness and call quality maybe affected by weak internet connection.“ February 12, 2026 JA Juan A Owner Insurance BrokerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations.“ February 17, 2026 NW Naikeila W salesConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list“ January 22, 2025 BR Brian R AssistantTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide.“ February 12, 2026 MK Magdy K Dialer ManagerReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers“ February 12, 2026 HD Hector D AdminInsurance, 201 - 500 employeesUsed the software for: 6-12 months. “The predictive dialing and call reporting features have been game-changers for our lead generation efforts.“ June 18, 2026 DA DAwn A Insurance AgentInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Locks up on me a couple of times and need to be kicked out by a manager and then log back in. “ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yogan M. Dialler Manager Telecommunications Used the software for: 1-2 years ### "13Ten Convoso" October 17, 2023 5.0 Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product. Pros Product is very user friendly and the reporting makes everything all that much more easier to manage productivity. Cons The only dialler I have used that has no cons. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Convoso Simple and user friendly and the pricing cant be beaten by other alternative products. Review Source Response from Convoso January 8, 2024 Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution! MDR Maria Desiree R. marketing manager Telecommunications Used the software for: 2+ years ### "best ive used" February 12, 2026 5.0 Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares Pros they way they help to solve any problem I have always make sure they get everything you need to be successful. Cons Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[MightyCall](https://www.capterra.com/p/135394/MightyCall/) Reason for choosing Convoso seems simpler and up to date and they assign you a customer success manager to help you as often as needed Review Source DV Dennis V. Manager Information Services Used the software for: Less than 6 months ### "Get's the job done—could be better." June 18, 2026 4.0 It's been just fine, nothing that I think is overwhelmingly positive— but it does get the job done always. Pros How easy it is to get going from the start, it literally takes you an hour to get used to the tools you'll need. Cons It lacks the ability to separate each individual aux that is considered ''pause time''. So I can't really know how much time was spent in break, lunch, meeting or coaching aux— I only get one big pause time displayed. Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Needed more operational features for the CRM Review Source ZX Zizhen X. Senior Analyst Insurance Used the software for: 1-2 years ### "Convoso does its job " February 12, 2026 3.0 Pros It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. Cons Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. Review Source RT Ronny T. Health Insurance Insurance Used the software for: 6-12 months ### "Convoso 9/10 review" June 18, 2026 5.0 9/10 experience so far with convoso I love using it. It has barely failed us and It's a system that is utilized everyday as the most important system. Pros Convoso is very simple to use, it's not complicated at all and I wouldn't want to use another service. For the most part it never fails us. Cons Sometimes it would crash or freeze for agent logins out of nowhere. Sometimes there's lags within the system but not always Review Source OA Olamide A. Team Leader Insurance Used the software for: 1-2 years ### "Ominipresent and Ominipotent potential" February 12, 2026 5.0 without further Ado, Convoso has really made working in my supervisory role the most seamless. It has helped me manage all my tasks and given me an omnipresent eyes on all my team members Pros the ease of access with user friendly interface makes convoso very efficient for everyday operations. Cons requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Convoso had better user interface and more friendly for day to day operation Review Source BB Brix B. Sales Manager Insurance Used the software for: 1-2 years ### "My Convoso Experience" February 12, 2026 5.0 My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. Pros User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. Cons Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The UI design of Convoso are a lot more user friendly. Review Source RJ Rogelio J. Vp of Tech Outsourcing/Offshoring Used the software for: 6-12 months ### "Turn key dialer as it finest " September 9, 2025 5.0 Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request. Pros the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team Cons the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso support and power dialer that was on our plans in the future Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) connectivity was not great and the agents had issues Review Source RS Rochae S. Health Insurance Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Navigate" February 12, 2026 5.0 Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past. Pros User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past. Cons Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I made the switch because I started with a new company and they use Convoso Review Source VP Viviana P. SALES Hospitality Used the software for: Less than 6 months ### "Convoso Experience" September 28, 2025 5.0 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Pros What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) The system was glitching and most calls coming in were Spam Calls. Review Source KL Keith L. Sales Manager Insurance Used the software for: 6-12 months ### "Convoso is Great" January 14, 2025 5.0 Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates. 10/10 Pros The availability of account managers to help with any questions I have. The ease of use makes day to day operations run smoothly and because the program is so user friendly.as an admin I am able to teach others how to use the program as well. This makes onboarding new agents a breeze. Cons Making 3 way calls and transferring calls can be a bit complicated Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) convoso had more capabilities and features as well as more visually pleasing and updated. Review Source SR Steve R. Director of calls Marketing and Advertising Used the software for: Less than 6 months ### "Loving the new partnership" January 27, 2025 5.0 Convoso has been an amazing partner for us. It Really helped us to scale our call programs with improved contact rates and excellent reporting technology. Pros The improved contact rates from our previous dialers Cons The amount of time it takes to get our DID's registered when launching. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) poor contact rates, manual reporting for basic stats Review Source JS Jonathan S. Developer Insurance Used the software for: 6-12 months ### "Positive Experience" February 13, 2026 5.0 Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. Pros Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. Cons It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. Review Source DA DAwn A. Insurance Agent Insurance Used the software for: 1-2 years ### "Convoso for the win" February 12, 2026 5.0 Pros The interface is very user friendly. My connection and internet is fast and secure helping me to sign up more clients in a timely manner. Cons Locks up on me a couple of times and need to be kicked out by a manager and then log back in. I have not ever needed to call customer service Review Source CP Chris P. Manager Consumer Services Used the software for: 1-2 years ### "Dialer review" November 28, 2025 5.0 It was good easy for the agents to recognize the calls very fast disco managers always knew what was going on in the dialer Pros How I can listen to the agents through the admin and the color scheme is very good Made it easy to use. Cons Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately Review Source MK Magdy K. Dialer Manager Real Estate Used the software for: Less than 6 months ### "Convoso, The best dialer out there to use" February 12, 2026 5.0 Pros I like the fact that It has all the basic and advanced tools a call center doing inbound and outbound services would need, also the customer service and support team are very accessible Cons Because Convoso's servers are far from Egypt the lowest ping to the domain is 200ms for our agents. also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers Review Source GC Giovanni C. CRM Manager Insurance Used the software for: 2+ years ### "CONVOSO IS GREAT" May 6, 2025 5.0 Been using Convoso for a couple of years. It's reliable, incredibly customizable, and has helped business run smoothly. It's got an extensive list of features, a great support team, and will forever be my CRM of choice. Pros Highly customizable, great customer support, consistent and fast speed to lead, great UI Cons Large learning curve and way too customizable at times (blessing and a curse), steep pricing Review Source JS Jailson S. Sales representative Accounting Used the software for: 2+ years ### "I’ve been using Convoso for a while" January 16, 2025 5.0 Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business! Pros I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. Cons There is nothing to complain about convoso. Review Source LG Latoya G. insurance speclist Insurance Used the software for: 6-12 months ### "Great Sysytem" January 29, 2025 5.0 i love it its easy to use and makes it way easier to work with while doing your daily task Pros how to helps you get through your work day with easy assistance Cons how you have to disposition before moving to next call Review Source JH Jessica H. Customer service - Escalations Hospital & Health Care Used the software for: 2+ years ### "CONVOSO CAPTERRA Review" January 16, 2025 5.0 I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing Pros The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use. Cons On occasion when I am looking up a phone number I have to log out and log back in to pull up the history. Review Source TM Thelma M. customer service Food & Beverages Used the software for: 6-12 months ### "amazing experience" January 15, 2025 4.0 amazing experience the positive outweighs the negatives Pros i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate Cons sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space Review Source EC Erica C. Broker Agent Insurance Used the software for: 1-2 years ### "Superior Tech Support" January 18, 2025 4.0 Very good. I am pleased with the dialer and would recommend to other like professionals. Pros Extremely user friendly. Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively. Cons Call metrics are very limited and almost non existent Review Source NW Naikeila W. sales Consumer Goods Used the software for: 6-12 months ### "my honest experience " January 22, 2025 5.0 my experience is great quick lead sorter didn't have any major problem Pros I love how the system returns voicemail as soon as possible so I may contact the available leads. Cons My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list Review Source AB Aaliyah B. Sales Representative Telecommunications Used the software for: 6-12 months ### "Convoso Review" January 30, 2025 4.0 I experience isn't all too good because the answering machines are so frequent and to schedule a callback takes too long however I do like the swiftness of the calls and it isn't difficult to maneuver. Pros Convoso is accessible and very efficient. Cons The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads. Review Source aK abdullah K. owner Insurance Used the software for: 1-2 years ### "review for convoso" January 15, 2025 5.0 i have ben happy with convoso performance. Pros very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening. Cons sometimes the interface looks a little outdated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.