# Page 10 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Convoso

## Showing most helpful reviews

Showing 226-250 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AM

Ashley M.  
Dialler Manager  
Telecommunications  
Used the software for: 6-12 months

### "13Ten Convoso"

April 14, 2023

5.0

Gaining more productivity as the reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze.

Pros

Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.

Cons

Convoso is exceptional there's nothing to not like about Convoso.

Review Source

CS

Charles S.  
Benefit Advisor  
Insurance  
Used the software for: 6-12 months

### "Convoso Review"

April 28, 2023

5.0

Overall a much better experience compared to previous CRM or calling software used

Pros

Easy of use with calling and customization

Cons

Outbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it

Review Source

HZ

Hannah Z.  
Call center  
Marketing and Advertising  
Used the software for: 1-2 years

### "User friendly "

April 30, 2023

5.0

Pros

User friendly, dispo’s common sense, easy to use

Cons

Nothing I’ve never had a problem with convoso

Review Source

Jerry Y.  
Director of Technology  
Real Estate  
Used the software for: 2+ years

### "Great for outbound dialing, polishing needed"

April 1, 2022

4.0

Pros

It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.

Cons

Lots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

Review Source

ME

Marie E.  
License Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso Review"

October 9, 2023

3.0

I'm in the middle with Convoso. It's not bad and it's not great.

Pros

Convoso is easy to use, however, some feature can definitely improve

Cons

Storing 2 days of calls. When Members call our direct #, sometimes they are listening to music, sometimes they get someone else. The call bounces all over the place. Also, they cannot leave use a voice message.

Review Source

MV

Michael V.  
Sr Vice Pres  
Marketing and Advertising  
Used the software for: 1-2 years

### "Convoso"

December 30, 2020

5.0

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Switched from

[Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)

Lack of reporting and analytics, caller id scoring and reputation scoring. Lack of DID management

Review Source

ZH

Zach H.  
Licensed Agent  
Insurance  
Used the software for: 1-2 years

### "Convoso Review"

April 28, 2023

5.0

very easy to use, customizable, limitless

Pros

Live tracking of status with clients, keeps records and recordings, very reliable

Cons

nothing, the interface is very user friendly

Review Source

DC

Diego C.  
Call Center Operations Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent at managing our remote workforce! "

September 2, 2022

5.0

Very positive, Convoso has been a great partner to our business.

Pros

Convoso allows us to manage our call center 100% remotely. It gives easy access to both agents and management to make the most out of their work day.

Cons

The software lacks gamification and bonus compensation features that incentivize agent performance. However, they have been receptive to this feedback.

Review Source

VR

Verified Reviewer  
sales  
Insurance  
Used the software for: 1-2 years

### "great work space"

December 24, 2025

5.0

rightnow its doing great its been awhile since the calls have been slow its a great price and easy to use

Pros

its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy.

Cons

their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time

Review Source

aE

agatha E.  
Sales rep  
Insurance  
Used the software for: 6-12 months

### "convoso review "

April 28, 2023

5.0

Pros

i love that convo is easy to use, and when there's a problem its usually easy to fix

Cons

didnt happen often to me, but getting booted out was never fun

Review Source

BL

Bruce L.  
CFO  
Insurance  
Used the software for: 2+ years

### "Convoso"

October 18, 2021

3.0

The customer support is 5 star, management is very professional and has my utmost respects. No other issues than the cost and the ROI. Could use a better reporting system to determine cost per acquisition.

Pros

The vision of the features that convoso can provide i.e. scam likley detection or robokiller

Cons

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

Reason for choosing Convoso

Referral

Review Source

RG

Rachael G.  
Licensed health insurance agent  
Insurance  
Used the software for: 6-12 months

### "Positive Feedback"

May 31, 2023

5.0

Amazing will recommend other companies using this software as well for call centers especially

Pros

That there is no glitches and its easy to use

Cons

nothing i can think of, its perfect and definitely will use for the duration of my insurance employment

Review Source

TG

Tiffanie G.  
President  
Insurance  
Used the software for: 2+ years

### "Great review!"

March 16, 2022

5.0

Their contact rates, omnichannel marketing, real time displays, historical data and list management really make it the only option when it comes to dialing.

Pros

Convoso has many features to choose from depending on your needs.

Cons

Nothing negative comes to my mind when writing a review for Convoso

Review Source

VU

Viktoria U.  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso Review"

May 19, 2023

5.0

Overall, a great experience and allows an easy method for working with my clients!

Pros

I really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend

Cons

The only problem that I have ran into just a few times is the system shutting down and dropping calls.

Review Source

AC

Aubrey C.  
Director of Call Center Operations  
Consumer Goods  
Used the software for: 1-2 years

### "Convoso User"

August 26, 2022

5.0

Great!

Pros

The software is easy to use and no issues

Cons

Customer support has been non-existent at some points in our relationship

Alternatives considered

[LiveVox](https://www.capterra.com/p/81432/LiveVox/)

Reason for choosing Convoso

Texting and Spam Likely

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Texting and Spam Likely

Review Source

NB

Natalie B.  
VP of Marketing  
Financial Services  
Used the software for: 6-12 months

### "Great capacity for the price"

December 7, 2022

4.0

Pros

This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process.

Cons

Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Five9](https://www.capterra.com/p/132405/Five9/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/)

Reason for choosing Convoso

Convoso offered better pricing and fewer limitations for the price according to our needs

Review Source

TF

Tony F.  
Director of Sales and Business Development  
Telecommunications  
Used the software for: 2+ years

### "Convoso User - 2+ Years - 200+ Seats"

October 18, 2021

5.0

The system allows us to function at a high-level as we hit all the KPI's of our partners.

Pros

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Cons

Reporting at times can be challenging, but they have made great strides to get better at this.

Review Source

ZH

Zach H.  
dialer runner  
Insurance  
Used the software for: 6-12 months

### "Convoso Review"

September 28, 2023

5.0

amazing

Pros

i like how once it is set up is is easy to run and it is very intuitive for the agents to use as well

Cons

not many cons but one i will say is with the DIDs its hard to do a mass switch into another ACID list and i wish that was easier. it is also suck in PST time for some reporting and i wish i was able to change that to EST

Review Source

DR

Daniel R.  
Team Lead - Intake Department  
Legal Services  
Used the software for: 2+ years

### "Updated Review"

April 8, 2025

4.0

Pretty solid servicing a medium sized team overall.

Pros

More reliable than some competitors our company has tried.

Cons

Customer support can be slow at times, with challenges getting answers from support staff in a timely manner.

Review Source

Response from Convoso

August 6, 2025

Hi Daniel, Thank you for taking the time to share your feedback and for being a long-time Convoso customer. We appreciate your note on reliability, and we’re glad to hear Convoso has been a solid solution for your team. That said, we're sorry to hear about your experience with support response times. Your feedback is extremely valuable, and we take it seriously. Our team will be reaching out directly to better understand the challenges you’ve faced and explore how we can improve your service experience moving forward. Thanks again for helping us get better — we’re committed to earning back your full confidence. — The Convoso Team

BE

Brittany E.  
Call center  
Insurance  
Used the software for: 6-12 months

### "Easy to use"

April 28, 2023

3.0

Easy to use

Pros

Being able to review calls. I need to review certain calls.

Cons

Same call to the same exact person within five minutes. So embarrassing.

Review Source

ER

Elizabeth R.  
Customer Service Representative  
Insurance  
Used the software for: Less than 6 months

### "Easy to use and Reliable Calls"

April 28, 2023

5.0

I find it easy to use and helpful with organizing callbacks and dispositioning calls.

Pros

The disposition section, the ability to set callbacks, the call quality

Cons

I would like a way to search leads and not being able to logout from available. Also, an option for Stepping Away like for a coffee or water instead of having to put restroom

Review Source

BR

Braden R.  
Team LEad  
Legal Services  
Used the software for: 6-12 months

### "Love it"

April 28, 2023

5.0

So good

Pros

The phone function is very good. I like it

Cons

bugs happen. But i get it. I'm not perfect either

Review Source

GS

Gregory S.  
Pre Sales Reoresentative  
Insurance  
Used the software for: 1-2 years

### "I just work here"

April 28, 2023

4.0

Pros

Honestly, I have no clue what features are the most impactful, I just answer the calls when they come through.

Cons

I would prefer to only take calls when I'm ready, but I don't believe that's a Convoso issue and more on the company that employs me, unfortunately.

Review Source

RC

Ryan C.  
President  
Insurance  
Used the software for: 6-12 months

### "Convoso crushes Data leads"

March 18, 2021

5.0

Pros

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Alternatives considered

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[TLD CRM](https://www.capterra.com/p/149162/TLD-CRM/)

Review Source

AK

Alexandria K.  
Health Advisor  
Insurance  
Used the software for: Less than 6 months

### "Great business CRM and dialer"

September 13, 2022

5.0

I've solved my call reluctance and overall touching/reaching people. After all, sales is a numbers game. This system has definitely been beneficial for expanding my business.

Pros

I like the simplicity of the contact organization. The auto-calling feature basically eliminates call reluctance by getting you on the phone immediately! It's very user-friendly and the dashboard boldly displays your KPIs.

Cons

The only aspect I don't love using Convoso is not having an outbound dialer for leads/contacts not already in the system. But I have found a way around this.

Review Source

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