# Page 13 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (386) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Convoso ## Showing most helpful reviews Showing 301-325 of 386 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jordan A. Recruiter Renewables & Environment Used the software for: 1-2 years ### "Working smarter, not harder" January 6, 2023 5.0 Pros The fact it is so user-friendly and easily teachable to new hires makes Convoso a pleasure. Cons Occasional glitches that require a reboot of the software. Review Source SS Shareen S. Pre-sales Representative Insurance Used the software for: 1-2 years ### "Easy to use" May 23, 2023 4.0 Pros Its interface is easy to use and get used to. Cons Sometimes the calls will drop randomly or the consumer will call back and say they got disconnected. Review Source HD Holly D. Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Convoso's system and team are amazing! They take care and consideration of their customers needs " September 14, 2017 5.0 We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all. Pros I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!! Cons There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs. Review Source Response from Convoso November 9, 2017 Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again! LGN Lily Grace N. Lead Management Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "Easy to use" May 27, 2023 4.0 So beneficial and easy to use Pros The dialler and the option to send a message Cons When Im on Not ready to manually dial and it logs me out. Review Source BA Bridget A. Health Insurance Agent Insurance Used the software for: Less than 6 months ### "User Friendly!!!!!!!!" September 15, 2022 5.0 Pros I love that is very user friendly! I can make contact with a lot off people in a shorter time frame and navigate the system with ease. Cons So far I haven't seen anything, but maybe adding different tags or bucket groups to organize other than dental and vision. This might be something I can do after a while... not sure. Review Source HG Heidi G. Medicare Sales Agent Insurance Used the software for: 6-12 months ### "Love Convoso, but wish it would load faster" October 2, 2023 4.0 Love it all Pros I love the history link. I forget names and numbers all the time and it is great to be reminded in the History tab Cons Finding leads by name. I always have to use the phone number to get to an accurate lead. I wish it was easier to find by name. Review Source MS Manny S. General Manager Insurance Used the software for: 6-12 months ### "Best platform ive used" February 13, 2023 5.0 Great team platform and help department Pros How custom you can tailor the platform. Reporting and call monitoring are huge for me. This platform meets and exceeds my needs Cons So many features. Takes some time getting used to Review Source CS Chris S. Life Accident Health Ins. Agent Insurance Used the software for: Less than 6 months ### "VOIP dialer amazing" April 28, 2023 4.0 very satisfied Pros The call tracking and recording is great Cons sometimes the connectivity which Id imagine is not convoso but more the isp Review Source JN Jana N. Call Center Agent Marketing and Advertising Used the software for: 6-12 months ### "A Review of my every day experience at work using Convoso." April 28, 2023 4.0 My overall experience with Convoso is that I get through each day with few difficulties. Pros The product is easy to use and probably most effective when connected directly, rather than wi-fi. Cons It seems that having to do an ECHR is too frequent, but maybe this issue is to be expected - don't know. Review Source AM Amber M. Health insurance adviser Insurance Used the software for: Less than 6 months ### "It’s user friendly " May 3, 2023 4.0 Pros I like the fact that convoso is extremely user friendly and easy to learn without any prior knowledge of computers or the actual software and applications that are used Cons It’s the appearance that I didn’t like that well seems it’s a little old school era Review Source TC Travis C. VP of Business Development Insurance Used the software for: 2+ years ### "Great Product and Great Team to work with! " March 1, 2022 5.0 Pros The Predictive Dialer is the biggest appeal for our clients. Cons Some of the reporting could be improved on the admin side. Review Source Response from Convoso March 3, 2022 Thank you for the review, Travis! MB Marissa B. Dial Manager Used the software for: 6-12 months ### "Excellent" December 5, 2017 5.0 List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software. Pros What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well! Cons Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side. Review Source Response from Convoso December 6, 2017 We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso! AR Amy R. Licensed Insurance Agent Insurance Used the software for: Less than 6 months ### "Employee Review" April 28, 2023 5.0 It's the best dialer I have used in a call center job. Pros It rarely malfunctions, and when it does, they are quick to fix it. Transparency is always clear and I have no difficulty hearing customers. Cons Sometimes there is a delay when I answer the phone and customers tend to think that no one answered the phone. Review Source vG vito G. Agent Insurance Used the software for: 6-12 months ### "Best Platform" April 28, 2023 4.0 Has made a big difference in increasing production and decreasing downtime. Pros All features are easy to use. Logging in and out is easy and features like setting callbacks and reviewing recordings are very easy to use. Cons The occasional logout is probably the biggest issue. Review Source SG Suzanna G. Insurance Agent Insurance Used the software for: 1-2 years ### "Suzy's Review" October 11, 2023 4.0 Pros What I like most about convoso is the ease in dialing and making calls Cons What I like least about convoso is the high volume of drop calls Review Source SL Shane L. Ops Mnger Banking Used the software for: 2+ years ### "Our most valuable tool we use." May 23, 2017 4.0 cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue Pros Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial. Cons The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well. Review Source MB Manar B. System Administrator Real Estate Used the software for: I used a free trial ### "Convoso Review" May 3, 2023 5.0 It was a great experience I would definitely recommend to other companies. Pros How the product is very easy to use and automized and a lot less work needs to be done. Cons That there was no manual dial pad for the agents to use. Review Source mF martin F. financial advisor Investment Management Used the software for: 6-12 months ### "great program" April 28, 2023 4.0 Pros easy to use, anyone can catch onto the functiuons of the program quickly Cons nothing. i have no complaints. we use and train people on it everyday Review Source CM Colleen M. Pre Sales Representative Insurance Used the software for: 6-12 months ### "User friendly " April 28, 2023 5.0 My overall experience has been pleasant Pros Easy and user friendly - highlighted buttons Cons The Disposition buttons are very close to each other , making it easy to accidentally select the wrong Review Source SB Sijham B. Sales agent Insurance Used the software for: Less than 6 months ### "Easy to use" April 28, 2023 5.0 Pros It’s really easy to use, does not required to download any software Cons Sometimes lags a little but might be for the amount of people using it Review Source AY Amanda Y. Pre sales representative Consumer Services Used the software for: Less than 6 months ### "Could use improvement " April 28, 2023 4.0 Pretty good over all experience. Simple site to use. Pros I like how it’s so easy to navigate! The page is self explanatory and is great when it works! Cons Sometimes the system is glitchy, cuts out, laggy, and dials numbers over and over even after the correct disposition. Review Source NT Nantawan T. Sales Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "Call center user" April 28, 2023 4.0 So far it seems like a good system Pros The ease of it and the ability to have your supervisor listen in to help with difficult calls. Cons I can't think of anything at the moment. I am a sales agent who receives warm transfer on convoso; only have been using it for approx 4 months. Review Source AK Artem K. Insurance agent Insurance Used the software for: 1-2 years ### "My review" April 28, 2023 4.0 Very good Pros Simplicity, good quality and easy to use Cons Sometimes can be glitchy and slow but not often Review Source JMD John Mark D. Debt Adjuster Agent Financial Services Used the software for: Less than 6 months ### "Convoso Review" October 9, 2023 4.0 Overall it is good, easy to use and easy to navigate. It helps a lot for client calling. Pros It's really easy to use. Accurate call logs, call recordings and easy for call transfer. Cons Sometimes it's annoying if there is an error with the app. Review Source LG Lacee G. Representative Broadcast Media Used the software for: Less than 6 months ### "My opinion" April 28, 2023 5.0 I am fairly new to Convoso but I love how easy and user friendly it is I don’t have have any complaints. Pros What I like most is how easy it is to use it’s so easy to navigate! Cons I would just have to say when it has glitches. Review Source Similar Products Featured