# Page 14 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (386) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Convoso ## Showing most helpful reviews Showing 326-350 of 386 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NN Nikita N. Sales rep Insurance Used the software for: Less than 6 months ### "Convoso " May 3, 2023 4.0 I love it. Pros Auto dialer is the best feature to me that way I don't feel as I am cold calling. Cons Outbound calling I have to go through too much just to make an out bound call. Review Source CS Cody S. Closer Marketing and Advertising Used the software for: Less than 6 months ### "My convoso experience" April 28, 2023 4.0 It has been difficult, I see the potential but I feel like this is a lot of guess work because all I was given was some links on how to do things which I don't understand what most of it is telling me to do because it was never explained Pros I like that it is a speed dialer and you can adjust the priority levels Cons That it's difficult to dial in the proper settings to make it run efficiently Alternatives considered [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing Convoso Needed customization Review Source MM Melody M. Intake Specialist Computer Software Used the software for: 6-12 months ### "Convoso " April 28, 2023 5.0 Pros Convoso is an innovative way to reach out to clientele. Easy to use, and allows representatives to achieve maximum productivity. Cons Convoso system can freeze, from time to time. Review Source Arnold K. Développeur logiciel Wholesale Used the software for: Less than 6 months ### "La meilleure plate-forme facile pour booster la productivité d'une entreprise" August 22, 2023 5.0 Pros C'est rapide, efficace, personnalisable, rentable et facile à utiliser. J'apprécie la mise en page et l'interface conviviale, de plus on a une plus grande visibilité sur les performances de l’équipe et les domaines à améliorer. Cons Il faut améliorer les rapports et l’exportation des données Review Source AA Augustus A. medicare sales agent Insurance Used the software for: Less than 6 months ### "Importance of Convoso" May 3, 2023 5.0 once you know how to use the system , its be comes easy and essential to your job. Pros Call logging and keeping track of call history. Cons Navigation for new agent can be a bit difficult. Review Source AC Ally C. Insurance agent Insurance Used the software for: Less than 6 months ### "After adjustment period, smooth sailing!" April 28, 2023 5.0 We are solving the issue of low lead conversion Pros I like that Convoso has a clean, cohesive workflow that allows me to take advantage of my call back sales Cons I don't like that i cant see the lead vendor once the call is disconnected Review Source JM Junior M. Retention Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Quality assurance calls " April 28, 2023 5.0 Pros I love how easy it is to use and navigate the menu to get a lead. Cons I wish It didn’t pick up some calls as soon as I go on the ready status. Review Source MW Martha W. Pre Sales Rep Insurance Used the software for: Less than 6 months ### "Convoso Expeience" May 3, 2023 5.0 Suggest overall review of flow and lag time Pros Easy to use and efficent. Ready to start to use Cons Continue to lag time and boots you from the system Review Source AL Allison L. Intake Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Convoso Review" April 28, 2023 3.0 Pretty positive Pros The ease it provides with taking calls, putting in notes and checking history of calls. Cons The issues with dispositioning certain calls and the calls still being pushed through the queue again. Review Source JR Jasmine R. Sales Representative Banking Used the software for: Less than 6 months ### "Excellent" April 28, 2023 5.0 Good Pros its fast and easy to use compared to other dialers I used. Cons We had a technical issue once in dispositioning calls but it didn't last t more than hour. Review Source CM Christie M. Agent Consumer Services Used the software for: Less than 6 months ### "Agent" April 28, 2023 5.0 I have no problems over all with Convoso overall it works great. Pros It is user friendly and customer service is quick. Cons Connection issues are my least favorite thing. Review Source jV juliana V. qualification specialist Consumer Services Used the software for: 6-12 months ### "awesome to use " April 28, 2023 5.0 it is a great way to connect with consumers Pros it is easy to navigate and i love the call recording play backs. Cons the texts are sometimes not good they come up on everyone's when its only one person Review Source MH Melissa H. Sales Agent Retail Used the software for: Less than 6 months ### "Happy with Convoso" May 9, 2023 5.0 Pros clear and easy to use. Contact rate is maganable Cons I have no dislikes at this time. I am still evaluating Review Source mR marcus R. senior benefits advisor Insurance Used the software for: Less than 6 months ### "I love this software" April 28, 2023 5.0 It has been a great experience Pros It's ease of use and great for my day to day functions Cons i have yet to find anything but will continue to monitor Review Source DH Destiny H. Trainer Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use. Too many options to fix one issue." April 28, 2023 3.0 Pros Pretty simple to get around. Easy to navigate through, for the most part. Cons Too many features to fix one issue, and resets everyday. Review Source SA Shawn A. Medicare Sales Agent Insurance Used the software for: Less than 6 months ### "Functional product, just a bit buggy." May 1, 2023 3.0 Pros Tracking for the amount of calls taken, hours taken on calls, and good flow for incoming/outgoing calls. Cons Lots of odd bugs and occasional crashes/force logouts/dropped calls. Not extremely common but more than enough to be an annoyance. Review Source SW Shania W. Licensed Agent Insurance Used the software for: Less than 6 months ### "Review" April 28, 2023 5.0 Pros the amount of focused used to retrieve consumer information Cons the least thing i like about convoso is the color scheme Review Source TM Tyler M. Dialer Manager Construction Used the software for: Less than 6 months ### "New to the product but enjoying so far" June 28, 2023 5.0 Pros I love all the features and the ability to customize agent experience. Their implementation team has been super helpful with any issues i can't figure out myself however the system is very intuative. Cons Some of the custom reporting features seem a bit difficult to manipulate specific fields however currently looking into easy options for my admins and managers to create and report properly. Review Source DC Daisy C. Admin Financial Services Used the software for: Less than 6 months ### "Overall, a solid product" April 28, 2023 5.0 Pros One of the things that make Convoso stand out is its advanced lead management capabilities. Convoso provides an intuitive and user-friendly lead management system that allows call center agents to easily track and manage leads throughout the entire sales process. The platform also provides automated lead nurturing capabilities, ensuring that leads are engaged at every touchpoint and increasing the chances of conversion. Cons The pricing structure can be complex and is not very transparent upfront. Review Source TS Tara S. Licensed Agent Insurance Used the software for: Less than 6 months ### "Convoso Review " April 28, 2023 5.0 Pros User Friendly, easy to navigate, like that you are able to see call backs and history Cons Nothing at this moment, so far I have not found a least dislike. Review Source MW Mike W. CEO Real Estate Used the software for: 1-2 years ### "This Dialer has it ALL!!" June 22, 2017 5.0 We spend less time waiting for calls and no other system has this kind of connect rate!! Love it Pros It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need. Review Source Response from Convoso June 22, 2017 Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions. TE Trey E. Digital Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Convoso" April 28, 2023 5.0 Pros Ease of navigation. Fantastic CRM to work with on a daily basis. Cons I find Convoso very easy to use. It is nit difficult to navigate at all. Review Source PG Pierce G. Licensed Agent Insurance Used the software for: Less than 6 months ### "Review" April 28, 2023 5.0 Overall, it aint that bad. Pros Easy to use for the most part. Plus it's web based. Cons Lead source is not the best, not sure where they get those from. Review Source LY Lindsey Y. Qualifying Agent Marketing and Advertising Used the software for: Less than 6 months ### "Its GREATTT" April 28, 2023 5.0 Pros I like how easy it is to use and learn and how we can see a script while making calls Cons Nothing. I find using Convoso to be really easy Review Source SJ Serenity J. Sales Agent Marketing and Advertising Used the software for: 6-12 months ### "Convoso Review" April 28, 2023 5.0 Pros It is reliable and I depend in it daily. Cons Freezes sometimes when too many user on logged in. Review Source Similar Products Featured