# Page 15 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

---

Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 15 - Reviews of Convoso

## Showing most helpful reviews

Showing 351-375 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HK

Hal K.  
CFO  
Law Practice  
Used the software for: 6-12 months

### "Convoso Review"

October 25, 2021

5.0

Pros

Cost and a single integrated solution rather than a patchwork of tools.

Cons

We did have some issues with our transition related to call patterns and duplicate leads.

Review Source

DL

Diangela L.  
Agent  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Using Convoso"

April 28, 2023

5.0

Excellent

Pros

all agent features and options while taking calls

Cons

sometimes logs off without notice but able to log back in

Review Source

AK

Ariel K.  
Case Manager  
Retail  
Used the software for: 6-12 months

### "Convoso-Bridge Legal"

April 28, 2023

5.0

Pros

One thing that I like the most about Convoso is the way in which it reports our talk time, wait time, and number of calls. This allows me to monitor my progress throughout the day in real time.

Cons

One thing that I like the least about Convoso is the force pause!

Review Source

JF

Jarrett F.  
Licensed Insurance Agent  
Insurance  
Used the software for: Less than 6 months

### "Awesome System "

April 28, 2023

5.0

excellent program

Pros

It is user friendly. I do love how easy it is.

Cons

does not apply. I do not have any complaints.

Review Source

JH

Jerry H.  
Sales agent  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

April 28, 2023

5.0

Pros

Ease of use. Dialer makes for a better contact rate.

Cons

Registering of numbers for even better contact rate.

Review Source

wW

warren W.  
salesperson  
Insurance  
Used the software for: Less than 6 months

### "good product "

May 11, 2023

5.0

good experince

Pros

its good product would recommend . works well i like it

Cons

it has not to many that i can think of.

Review Source

JM

Jason M.  
Intake Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Review"

April 28, 2023

4.0

Pros

I love that Convoso has SMS capabilities

Cons

Lag between calls being connected and lead info loading onscreen

Review Source

SM

Steven M.  
Life/Health Insurance Agent  
Insurance  
Used the software for: Less than 6 months

### "Not a bad app..."

April 28, 2023

4.0

Pros

The ease of use and the dashboard charts are nice.

Cons

The dialer does not work, so that's kind of inconvenient.

Switched from

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)

New job

Review Source

SE

Scott E.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "Title"

May 23, 2023

4.0

Productive

Pros

It is very Easy to use helps save time.

Cons

Call wait times can be very long wait times.

Review Source

KB

Kelly B.  
sales manager  
Insurance  
Used the software for: Less than 6 months

### "good but some very irritating kinks"

October 18, 2021

4.0

Pros

I like how user friendly and easy to learn it is

Cons

A lot of features are very unfunctional. It was sometimes 20 minutes for calls to download. Time is only shown in pacific which makes things very difficult, cannot change time zone. A lot of choppiness on calls

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

connection issues

Review Source

JB

Jacobs B.  
Help Desk Specialist Tier 2  
Insurance  
Used the software for: Less than 6 months

### "Jacobs Barthelemy's review on Convoso"

April 28, 2023

4.0

It's been pretty good so far

Pros

It's simple functionality, and it's the trusted app my company chooses.

Cons

It messes up too often, like with audio issues or the crashes

Review Source

eG

ernst G.  
Sales Agent  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Unbiased review of the Convoso system"

April 28, 2023

5.0

leads storage is good

Pros

allows for effective CRM utilization and smarter algorithms will make more calls, minimize agent idle time & boost ROI. Industry-leading 97% answering machine detection. 3-4x boost in contact rate. TCPA Compliance Tools. Voice, SMS, and Email. Scale Fast in the Cloud. Caller ID Protection. We use it daily

Cons

sometimes there is leads duplication nd the system freezes

Review Source

JL

John L.  
ERC Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great System "

April 28, 2023

5.0

Pros

Ease of Use, ease of setup. And, ease of training.

Cons

We found there were no negatives. Very happy all around.

Review Source

XW

Ximan W.  
Engineer  
Computer Software  
Used the software for: Less than 6 months

### "Good Call Log Report"

May 3, 2023

5.0

Good

Pros

Recording is easy to find and clear. The link of the recording is very good for sharing.

Cons

Information is a bit messy. For example, I want to search call log by phone number, I need to select a lot of thing to get filter on.

Review Source

JL

Jake L.  
Proprietor  
Insurance  
Used the software for: 6-12 months

### "Convoso is on the cutting edge of technology on so many levels"

February 23, 2019

5.0

Maximizing ROI

Pros

Functionality, ease of use, the support and team at Convoso is top notch

Cons

there are no cons, what's not to love about an excellent system and support

Review Source

Response from Convoso

February 25, 2019

Thanks for the awesome feedback Jake! We work hard to meet expectations like yours, and we're happy to hear that we have been hitting the mark for you. Glad to have you onboard!

YN

Yasha N.  
Fronter Patient Advocate  
Medical Devices  
Used the software for: Less than 6 months

### "Great system for work "

January 9, 2023

5.0

Pros

The thing I like the most is that it is user friendly, easy to use, no complications, just straight to the point get the calls and dispose them correctly.

Cons

The only problem it has some times is that it stops responding and I would need to restart it.

Review Source

NS

Nicole S.  
Program Manager  
Insurance  
Used the software for: Less than 6 months

### "Nicole Review"

April 28, 2023

4.0

Other than the outage last week I have been happy with convoso!

Pros

I like the admin use for listening to calls and the agent monitor

Cons

Sending agents into forced pause and last week convoso went down for the whole company. Sound outages every once in a while

Review Source

ZR

Zach R.  
VP of Sales  
Insurance  
Used the software for: Less than 6 months

### "Made the switch from Five9, and we’re glad we did! "

May 29, 2019

5.0

We are using the dialer for our 10 person call center, we are scaling up to 40 phone agents. They have been helping us every step of the way as we transition from Five9 to Convoso. Great customer service!

Pros

We switched from Five9 to Convoso last month. Our main reason for switching was because we felt like a small blip on Five9’s radar when it came to customer service. Convoso promised a much more hands on customer service and tech support, and they have delivered!

Cons

Nothing yet to report! There is a slight learning curve, but support has been very helpful.

Review Source

Response from Convoso

August 19, 2019

Zach, thank you so much for taking the time to leave this excellent review. Our team here at Convoso is thrilled to hear such great feedback!!

DB

Daniel B.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Convoso User"

April 28, 2023

5.0

Call recording is imperative

Pros

Call routing and recording are especially important for medicare advantage compliance

Cons

call quality even though I have fiber internet it can be choppy

Review Source

AR

Alyson R.  
Intake Specialist  
Legal Services  
Used the software for: Less than 6 months

### "Convoso "

April 30, 2023

5.0

Pros

The interface makes it easy to see what the call is about and what contact we've had previously with the person on the other line.

Cons

The information often takes a few seconds to populate, making it hard to introduce the call.

Review Source

VR

Verified Reviewer  
Appointment Setter  
Building Materials  
Used the software for: Less than 6 months

### "Convoso"

April 28, 2023

3.0

Pros

Easy to use. User friendly. Does the job.

Cons

Lags while on a call. Does not give enough info for user.

Review Source

RS

Robert S.  
Tax Resolution Specialist  
Accounting  
Used the software for: Less than 6 months

### "Great Software"

April 28, 2023

5.0

Pros

Very easy to use. Will help you increase business.

Cons

Nothing. It is great. I cannot think of any issues.

Review Source

PB

Philip B.  
Partner  
Insurance  
Used the software for: Less than 6 months

### "Very Good near perfect"

October 12, 2021

5.0

Pros

Everything is in one place and it has native integrations with many other services .

Cons

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Review Source

AC

Anthony C.  
Pre-Sales-Rep  
Insurance  
Used the software for: Less than 6 months

### "PSR-Review"

April 28, 2023

5.0

Any problems Convoso always corrected.

Pros

Product easy to use. Great call quality. Very user friendly and efficint.

Cons

Very not often call quality fails. I can not communicate with customers

Review Source

AS

Ashleigh S.  
Intake Specialist  
Consumer Goods  
Used the software for: Less than 6 months

### "intake specialist "

May 2, 2023

4.0

Like i said it works good form my understanding

Pros

Ive never used any other system to compare convos to but it works for me its easy .

Cons

Sometimes it glitches but thats tech

Review Source

Similar Products

Featured