# Page 16 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 16 - Reviews of Convoso

## Showing most helpful reviews

Showing 376-386 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Kyle T.  
Dialer Administrator  
Renewables & Environment  
Used the software for: Less than 6 months

### "Easy to use."

August 24, 2022

5.0

Pros

I'm new to this dialer. Having used other dialers before I was surprised how easy this one is to use. I'm only two weeks in and already feeling comfortable with it.

Cons

One of the main issues I noticed is when running a report I can't enter in a Revenue per lead.

Review Source

JW

Jordan W.  
Insurance Sales  
Insurance  
Used the software for: Less than 6 months

### "Easy to use"

April 29, 2023

5.0

Pros

Quick and efficient dialing throughout the day

Cons

Callback logs being off sometimes can be slightly annoying

Review Source

NN

Nate N.  
Head of IT  
  
Used the software for: 6-12 months

### "Top notch predictive dialer"

June 22, 2017

5.0

The biggest benefit was our call completion ratio.

Pros

I've used a couple dialers out there. The appeal in Convoso is their ability to complete calls. They completely nearly 100% of my calls the bulk of the time.... It's really impressive

Cons

Their administrative UI took some time to get used to. I think the layout could be made a bit more user-friendly.

Review Source

JM

Jonathan M.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "High quality product"

April 28, 2023

4.0

Pros

Call quality is superior to other dialers I have used in the past

Cons

Occasionally audio issues but overall I have been very happy

Review Source

HS

Heather S.  
PSR  
Insurance  
Used the software for: Less than 6 months

### "PSR Review for Convoso"

May 2, 2023

3.0

Pros

It's pretty straightforward and easy to use.

Cons

The script can start lagging and seems to get stuck frequently

Review Source

BS

Batel S.  
Customer Service/marketing  
Religious Institutions  
Used the software for: Less than 6 months

### "Satisfaction"

August 16, 2023

4.0

Experience was fairly good ,it was easy to use and give good functioning.

Pros

The simplicity and ease using the system.

Cons

I don’t remember if it was convenient to go back into history of activities.

Review Source

RnB

Re nauta B.  
Commercial Real Estate Broker  
  
Used the software for: 1-2 years

### "This is necessity for anyone in sales who cold calls."

December 9, 2017

5.0

Pros

Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

Review Source

jK

julie K.  
Call Center Manager  
  
Used the software for: Less than 6 months

### "Great Customer Support."

May 11, 2017

4.0

Pros

We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

Cons

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Review Source

Response from Convoso

December 6, 2017

Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

MM

Madisen M.  
Call center agent  
Insurance  
Used the software for: Less than 6 months

### "Madisen review "

April 28, 2023

3.0

Pros

It’s easy to navigate through, you can see where everything is clearly, you don’t have to search for what you need.

Cons

The issues with leads hearing me, the freezing in the middle of calls & script taking its time to load.

Review Source

CD

Claudia D.  
Business Development  
Insurance  
Used the software for: 1-2 years

### "Insurance Agency"

January 12, 2022

4.0

The business has been able to set up quality appointments in less time. Reporting is a good tool.

Pros

The auto dial for speed and disposition of calls

Cons

Not being able to program headphones for audio. The hopper reset is not my favorite.

Review Source

SS

Steve S.  
  
Retail  
Used the software for:

### "Great support, individual approach"

April 28, 2014

5.0

Pros

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Cons

I've had some small difficulties with accessing the dashboard.

Review Source

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