# Page 2 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Convoso ## Showing most helpful reviews Showing 26-50 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Transfer Sales Agent Insurance Used the software for: Less than 6 months ### "Two Weeks In: My Honest Convoso Experience" April 24, 2026 5.0 Overall, my experience with Convoso has been positive, especially considering we switched to it just two weeks ago at Pitch Perfect. The system is fast, the layout is simple, and it keeps my workflow organized without feeling overwhelming. I like that everything I need as an agent — my call log, dispositions, recordings, and callbacks — is all in one place, which makes my day run smoother. The dialer is efficient and keeps me on active calls instead of waiting, and accessing call recordings directly from the call log is a big advantage for reviewing details quickly. The only part I don’t like is the callback notification: when I’m already on another call, the reminder pops up for just a second and disappears, and I can’t reopen it or click it again. That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward, and the transition has been smoother than I expected. Pros Two weeks ago we switched to Convoso at Pitch Perfect, and what I liked most is how smooth and efficient the whole workflow feels for me. Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around. The dialer is fast, the interface is simple, and it keeps me focused on actually talking to people instead of waiting between calls. I also really appreciate how easy it is to access my call recordings directly from the call log. It makes reviewing calls or confirming details quick and stress‑free. Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I value the most. Cons What I liked least about Convoso is the way callback notifications work when I’m already on another call. When I set a callback and the notification pops up at the bottom right corner, it only stays for a second and then disappears. Once it disappears, I can’t click it again or reopen it from the screen. I don’t like that because it makes it easy to miss the callback I just scheduled, and I can’t go back to that exact notification once it’s gone. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) I’m not in management, but from what I heard in one of our meetings, our CEO mentioned that the company is growing and we need different dialers for different campaigns. That’s the main reason I’m aware of for why we switched from Chase Data Dialer to Convoso. From my side as a user, I just adapted to the new system and started working with it day‑to‑day. Review Source RG Rahoul G. Director Insurance Used the software for: 2+ years ### "Customer Service - Reports - Confidence Level - All Needs Improvement" September 9, 2025 3.0 If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. Pros User friendly interface - The options in the main menu and the sub menu options are very much self explanatory Cons Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. Review Source MDR Maria Desiree R. marketing manager Telecommunications Used the software for: 2+ years ### "best ive used" February 12, 2026 5.0 Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares Pros they way they help to solve any problem I have always make sure they get everything you need to be successful. Cons Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[MightyCall](https://www.capterra.com/p/135394/MightyCall/) Reason for choosing Convoso seems simpler and up to date and they assign you a customer success manager to help you as often as needed Review Source RH RYAN H. Sales Supervisor Insurance Used the software for: 2+ years ### "Super Versatile " February 17, 2026 5.0 I have been using Convoso for almost 4 years, managing an office with 20 to 30 agents. This platform has been most helpful in managing data and running reports to make my job easier as a supervisor Pros I love that you can use it to run all of the reports to help manage how all of the users are doing in different areas. Cons Some of the reports have small glitches in them, so you have to play around with the settings to make sure they are accurate. Review Source OA Olamide A. Team Leader Insurance Used the software for: 1-2 years ### "Ominipresent and Ominipotent potential" February 12, 2026 5.0 without further Ado, Convoso has really made working in my supervisory role the most seamless. It has helped me manage all my tasks and given me an omnipresent eyes on all my team members Pros the ease of access with user friendly interface makes convoso very efficient for everyday operations. Cons requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Convoso had better user interface and more friendly for day to day operation Review Source BB Brix B. Sales Manager Insurance Used the software for: 1-2 years ### "My Convoso Experience" February 12, 2026 5.0 My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. Pros User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. Cons Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The UI design of Convoso are a lot more user friendly. Review Source KO Keith O. Sales Team Manager Insurance Used the software for: 2+ years ### "Convoso User" February 12, 2026 4.0 It is sufficient. It allow agents to maximize opportunities. It is pretty simple to use for most functions. Pros Ease of use and managing call recordings. For the most part it is simple for agents to use and navigate and admin is able to monitor seamlessly. Cons Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) New downline, more than likely due to cost. Review Source SC Stephanie C. Licensed Agent Insurance Used the software for: 6-12 months ### "Convoso is a beast" February 12, 2026 5.0 Overall, Convoso is a beast in the best way possible. It’s built for teams that want to scale and crush their sales goals. While you’ll need to put in some work upfront to learn the ropes, the boost in contact rates and overall productivity makes it a great investment. It’s a sophisticated tool that really pays off once you get the hang of it! Pros The best thing about Convoso is how much it speeds up your workflow. If you have a lot of leads to call, this thing is like a rocket ship. It cuts out the dead air and keeps agents talking. I also love the caller ID protection features; it helps keep your numbers from being flagged as "Spam," which is a total lifesaver for getting people to actually pick up the phone. Cons As with any high-powered system, there’s a lot to take in at first. While the basic interface is pretty intuitive for daily tasks, the platform is packed with so many advanced features that it can be a bit overwhelming for new users. Review Source EA Erick A. Supervisor Telecommunications Used the software for: 1-2 years ### "Convoso; Efficient & Easy To Use." September 8, 2025 5.0 Amazing, Convoso in my day to day use is very efficient and easy to use, I've been able to pull up reports effortlessly and due more then what one could imagine. Pros Reports; Being able to obtain reports for success/conversion rate Being able to obtain reports for adherence Being able to obtain reports for statuses used Being able to obtain to monitor agents real time Being able to track call logs Cons Not being able to just switch an agents status from an Admin's Convoso. Not able to send a text message while on an outbound call (that would be an amazing feature). Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Much more efficient and very easy to use for both an agent and an admin. Review Source RJ Rogelio J. Vp of Tech Outsourcing/Offshoring Used the software for: 6-12 months ### "Turn key dialer as it finest " September 9, 2025 5.0 Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request. Pros the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team Cons the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso support and power dialer that was on our plans in the future Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) connectivity was not great and the agents had issues Review Source UC Udom C. Quality Assurance Analyst Insurance Used the software for: 6-12 months ### "Convosso genuine review " February 20, 2026 5.0 Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch! Pros Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. Cons Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. Review Source CD Carlton D. Operations Mgr Retail Used the software for: 6-12 months ### "Dramatically Improved Our Contact Rates" February 12, 2026 5.0 We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. Pros Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams Cons Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. Review Source JS Jonathan S. Developer Insurance Used the software for: 6-12 months ### "Positive Experience" February 13, 2026 5.0 Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. Pros Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. Cons It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. Review Source RS Rochae S. Health Insurance Agent Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Navigate" February 12, 2026 5.0 Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past. Pros User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past. Cons Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) I made the switch because I started with a new company and they use Convoso Review Source VP Viviana P. SALES Hospitality Used the software for: Less than 6 months ### "Convoso Experience" September 28, 2025 5.0 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Pros What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) The system was glitching and most calls coming in were Spam Calls. Review Source BR Brian R. Assistant Telecommunications Used the software for: 1-2 years ### "Missed a Call? Don’t Worry — Convoso Has Your Back!" February 12, 2026 5.0 Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide. Pros I really like how simple it is to pull up past calls. The call logs section is easy to navigate, and it’s helped me stay on top of my progress. Cons It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions. Review Source DA DAwn A. Insurance Agent Insurance Used the software for: 1-2 years ### "Convoso for the win" February 12, 2026 5.0 Pros The interface is very user friendly. My connection and internet is fast and secure helping me to sign up more clients in a timely manner. Cons Locks up on me a couple of times and need to be kicked out by a manager and then log back in. I have not ever needed to call customer service Review Source SD Samyak D. Data Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Convoso Review" February 16, 2026 4.0 Our experience has been very positive. Convoso is a powerhouse for high-volume outbound centers. It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly. It’s a serious tool for serious sales teams. Pros Convoso’s predictive dialing and lead management capabilities are top-tier. What I like most is the level of customization available for campaigns—you can really fine-tune your outreach to maximize contact rates. The reporting is extremely granular, which allows us to identify exactly where our bottlenecks are in real-time Cons Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate. Review Source CP Chris P. Manager Consumer Services Used the software for: 1-2 years ### "Dialer review" November 28, 2025 5.0 It was good easy for the agents to recognize the calls very fast disco managers always knew what was going on in the dialer Pros How I can listen to the agents through the admin and the color scheme is very good Made it easy to use. Cons Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately Review Source KD Kevin D. Sales agent Insurance Used the software for: 6-12 months ### "Good phone system " February 12, 2026 5.0 They update the system often to add new features, which is great, though it requires staying on top of changes Pros The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate Cons The platform is incredibly efficient for our team. The user interface is intuitive and easy to navigate. Review Source MK Magdy K. Dialer Manager Real Estate Used the software for: Less than 6 months ### "Convoso, The best dialer out there to use" February 12, 2026 5.0 Pros I like the fact that It has all the basic and advanced tools a call center doing inbound and outbound services would need, also the customer service and support team are very accessible Cons Because Convoso's servers are far from Egypt the lowest ping to the domain is 200ms for our agents. also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers Review Source CS CHADWICK S. SALES MANAGER Consumer Services Used the software for: 1-2 years ### "CONVOSO SOSO" September 8, 2025 3.0 ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE THAT SHOULDNT. Pros I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates. Cons I liked the features, but setup was complex and system glitches affected productivity. needs some work and it will be great Review Source ES Eric S. Sales Coach Insurance Used the software for: 1-2 years ### "Great Dialer for Medicare Sales" September 8, 2025 4.0 Overall the product works well and I am able to complete all my sales and setup future ones for a call back. Pros Very easy to use, good for sales and customer management. Allows you to dial calls and save them for later call backs. Cons Can be unreliable at times. I would like to be able to hear the phone ring before I talk to the client also. Review Source GC Giovanni C. CRM Manager Insurance Used the software for: 2+ years ### "CONVOSO IS GREAT" May 6, 2025 5.0 Been using Convoso for a couple of years. It's reliable, incredibly customizable, and has helped business run smoothly. It's got an extensive list of features, a great support team, and will forever be my CRM of choice. Pros Highly customizable, great customer support, consistent and fast speed to lead, great UI Cons Large learning curve and way too customizable at times (blessing and a curse), steep pricing Review Source TM Tabitha M. Sales Manager Utilities Used the software for: 1-2 years ### "Convoso is The Best" May 6, 2025 5.0 I love it. It allows me to monitor all my agents. Pros The access to be able to monitor all my agents at once. Cons There isn't anything I can think of that I don't like about Convoso. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.