# Page 3 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Convoso

## Showing most helpful reviews

Showing 51-75 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Victory A.  
call centre agent  
Real Estate  
Used the software for: 1-2 years

### "Awesome experience with convoso so far, so good."

January 17, 2025

5.0

Its been amazing and it really worth it, I must say.

Pros

Its very easy to navigate, comes with a lot of interesting features.

Cons

Nothing aside the fact that it sometimes says goodbye.

Review Source

TL

Tammi L.  
Director of Training and Development  
Insurance  
Used the software for: 6-12 months

### "Convoso for Medicare Agents"

January 16, 2025

4.0

not the worst but not the best either. It can be frustrating when agents get kicked off calls or callers can't hear them

Pros

It's pretty reliable. There are some challenges that don't seem to get fixed

Cons

Callbacks not popping up or notifying agents

Alternatives considered

[TrackDrive](https://www.capterra.com/p/171834/TrackDrive/)

Reason for choosing Convoso

It worked for what we need and ease of use

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Referred and like the features offered too

Review Source

ML

Melissa L.  
Lead Transfer Agent  
Insurance  
Used the software for: 2+ years

### "Convoso Experience"

February 13, 2025

4.0

We've been using this dialer for a few years now with minimal hiccups. The occasions that we were down, it was promptly resolved

Pros

Convoso is easily accessible and super easy to manuever through the prompts.

Cons

I disliked the long pauses between calls but that was probably because the dialer was set low.

Review Source

LG

Latoya G.  
insurance speclist  
Insurance  
Used the software for: 6-12 months

### "Great Sysytem"

January 29, 2025

5.0

i love it its easy to use and makes it way easier to work with while doing your daily task

Pros

how to helps you get through your work day with easy assistance

Cons

how you have to disposition before moving to next call

Review Source

KM

Keshona M.  
sr.lta  
Insurance  
Used the software for: 1-2 years

### "winner always win"

February 14, 2025

5.0

It's greater have been noticing the change

Pros

the speed id great and the set up is eady

Cons

i do like everything about, but however the buffering/calls

Review Source

KS

Kaycia S.  
sales agent  
Consumer Services  
Used the software for: 2+ years

### "best dialer "

January 17, 2025

5.0

I have been using this dialer for the pass 2 years an it has been the best dialer I have ever used.

Pros

it filters answering machine and uses numbers that r valid and legitimate.

Cons

I have no problem using this dialer so far its working well.

Review Source

MP

Margaret P.  
Agent  
Commercial Real Estate  
Used the software for: 6-12 months

### "Easy of use "

February 3, 2025

5.0

Pros

Easy disposition and wrap up. I like how easy the dispositions are (You do not need to manually enter dispositions which saves times). I like how easy it to also change dispositions incase you make a mistake.

Cons

I appreciate that you can search for the lead by their ID in the history part but l'd prefer if you could also search by the lead's name. It's hard to search if you don't remember their ID

Review Source

JR

Joshua R.  
Dialer Software Manager  
Insurance  
Used the software for: 1-2 years

### "Good, but could be better."

January 14, 2025

4.0

Convoso is a good platform with many options, but can definitely be improved.

Pros

Complex interface with many settings and options.

Cons

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Review Source

EC

Erica C.  
Broker Agent  
Insurance  
Used the software for: 1-2 years

### "Superior Tech Support"

January 18, 2025

4.0

Very good. I am pleased with the dialer and would recommend to other like professionals.

Pros

Extremely user friendly. Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively.

Cons

Call metrics are very limited and almost non existent

Review Source

VR

Verified Reviewer  
Agent  
Insurance  
Used the software for: 1-2 years

### "Convoso review"

January 19, 2025

4.0

It saves time to dial many leads quickly rather than dialing myself.

Pros

How it automatically dials our outbound calls and not having to manually dial.

Cons

Sometimes there is a too long of a delay from when the contact answers to when I am connected and the contact is frustrated or hangs up.

Review Source

GB

Gaurav B.  
NA  
Insurance  
Used the software for: 1-2 years

### "Best tool ever"

January 15, 2025

5.0

Pros

It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing

Cons

It's all good for me. I can't see any area of opportunity for now

Review Source

NW

Naikeila W.  
sales  
Consumer Goods  
Used the software for: 6-12 months

### "my honest experience "

January 22, 2025

5.0

my experience is great quick lead sorter didn't have any major problem

Pros

I love how the system returns voicemail as soon as possible so I may contact the available leads.

Cons

My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list

Review Source

AW

Ashton W.  
Call center agent  
Consumer Services  
Used the software for: 6-12 months

### "BEST PHONE SYSTEM EVER"

January 21, 2025

5.0

my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers

Pros

I like how the layout is nice and convenient for use

Cons

I don't like when call come in quietly at times

Review Source

aK

abdullah K.  
owner  
Insurance  
Used the software for: 1-2 years

### "review for convoso"

January 15, 2025

5.0

i have ben happy with convoso performance.

Pros

very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening.

Cons

sometimes the interface looks a little outdated.

Review Source

NK

Nnanna K.  
Customer support Agent  
Real Estate  
Used the software for: 1-2 years

### "My Convoso Experience "

January 16, 2025

5.0

It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory

Pros

It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls

Cons

You can’t dial manually, unless the numbers are from the lead provided

Review Source

SJ

Simon J.  
Customer Relationship  
Real Estate  
Used the software for: 6-12 months

### "Convoso the Ideal solution"

January 16, 2025

5.0

Convoso has been a very easy work tool, overall, my experience has been nothing short of amazing

Pros

Its User friendliness, easy to navigate.

Cons

History search feature having to next into a page to view.

Review Source

AM

Angela M.  
Contact Center Supervisor  
Financial Services  
Used the software for: 6-12 months

### "Great Solution for Contact Centers"

February 4, 2025

5.0

It's so easy to use from a call center rep perspective. From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity.

Pros

It's easy to navigate with robust features that are useful at all levels.

Cons

Having to clear cache periodically throughout the day

Review Source

AB

Aaliyah B.  
Sales Representative  
Telecommunications  
Used the software for: 6-12 months

### "Convoso Review"

January 30, 2025

4.0

I experience isn't all too good because the answering machines are so frequent and to schedule a callback takes too long however I do like the swiftness of the calls and it isn't difficult to maneuver.

Pros

Convoso is accessible and very efficient.

Cons

The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads.

Review Source

IP

Idris P.  
Customer care.  
Commercial Real Estate  
Used the software for: Less than 6 months

### "The best CMS for calls."

January 16, 2025

5.0

My experience with Convoso was very great, I love the software flexibility.

Pros

I like the automated taxt generator, and the noise filter most importantly.

Cons

It delays in script popped up, withthout strong network connectivity.

Review Source

SR

Steve R.  
Director of calls  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Loving the new partnership"

January 27, 2025

5.0

Convoso has been an amazing partner for us. It Really helped us to scale our call programs with improved contact rates and excellent reporting technology.

Pros

The improved contact rates from our previous dialers

Cons

The amount of time it takes to get our DID's registered when launching.

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

poor contact rates, manual reporting for basic stats

Review Source

CL

Chanique L.  
Supervisor  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Convoso Dialer "

January 16, 2025

4.0

it was a good experience once you guys work on the callback feature then you should be good

Pros

The effectiveness of the dialer which allowed a good success rate

Cons

The callback feature was not effective at all.

Switched from

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)

Trying to find the best Dialer of our team

Review Source

YW

Yasheema W.  
Sales Representative  
Consumer Services  
Used the software for: Less than 6 months

### "So Far So Good"

January 28, 2025

5.0

Work at a call center I use to dial to call and sell outbound customer , comparing the past dialer best so far

Pros

Convoso is easy to use very simple , it is a good . It's easy to navigate

Cons

so far so good no issues so far . I also note that when the red circle appears it means there is a connection learning so much

Review Source

TH

Trystn H.  
Call Center Rep  
Insurance  
Used the software for: Less than 6 months

### "TODAYS REVIEW"

January 28, 2025

5.0

A PLEASURE TO USE. ITS MOST DEFINITELY A GREAT SOFTWARE

Pros

VERY EASY TO NAVIGATE AND USE TO TAKE CALLS!

Cons

WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL

Review Source

SA

Salome A.  
Customer sale support  
Real Estate  
Used the software for: Less than 6 months

### "My convoso experience"

January 16, 2025

5.0

Its been generally awesome. I especially love the setup.

Pros

There are different options I have to disposition a call. The user interface is also easy to use.

Cons

Sometimes my scripts take sometime to load.

Review Source

SY

Shiricka Y.  
Sales Representative  
Consumer Services  
Used the software for: Less than 6 months

### "Best Dialer App I Came Cross"

January 22, 2025

5.0

I use the dialer to make outbound call and so far it's a good experience .I also believe it is easy to navigate.

Pros

It is a good app , I like call flow and the display.

Cons

So far so good using it for 3 months so far no issue to arise yet .

Review Source

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