# Page 3 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Convoso ## Showing most helpful reviews Showing 51-75 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robin N. Medicare agent Insurance Used the software for: 6-12 months ### "Convoso is simple to use" January 17, 2025 5.0 I've used Convoso with several companies I've worked for. It's always been easy and pretty much anyone can use it. Pros It is easy to use. Really, anyone can figure out how to use it without even any instructions Cons It would be nice if it was easier to find past clients. Review Source Victory A. call centre agent Real Estate Used the software for: 1-2 years ### "Awesome experience with convoso so far, so good." January 17, 2025 5.0 Its been amazing and it really worth it, I must say. Pros Its very easy to navigate, comes with a lot of interesting features. Cons Nothing aside the fact that it sometimes says goodbye. Review Source HS Hannah S. Call center representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Convoso usage" February 12, 2025 4.0 Convoso is very effective to use and easy to navigate. It does not require any much technicality to operate. Pros It could accommodate so many people at once. Cons It lags sometimes while using, I experience small delays Review Source ML Melissa L. Lead Transfer Agent Insurance Used the software for: 2+ years ### "Convoso Experience" February 13, 2025 4.0 We've been using this dialer for a few years now with minimal hiccups. The occasions that we were down, it was promptly resolved Pros Convoso is easily accessible and super easy to manuever through the prompts. Cons I disliked the long pauses between calls but that was probably because the dialer was set low. Review Source LG Latoya G. insurance speclist Insurance Used the software for: 6-12 months ### "Great Sysytem" January 29, 2025 5.0 i love it its easy to use and makes it way easier to work with while doing your daily task Pros how to helps you get through your work day with easy assistance Cons how you have to disposition before moving to next call Review Source KM Keshona M. sr.lta Insurance Used the software for: 1-2 years ### "winner always win" February 14, 2025 5.0 It's greater have been noticing the change Pros the speed id great and the set up is eady Cons i do like everything about, but however the buffering/calls Review Source NB Nicodemus B. Insurance Broker Insurance Used the software for: 2+ years ### "convoso review " January 17, 2025 4.0 Overall, my experience has been pretty good, I've been using Convoso for almost three years now. Pros The sound qualify is great, I also like that you can go to all of your missed calls as well. Cons Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately. Review Source MP Margaret P. Agent Commercial Real Estate Used the software for: 6-12 months ### "Easy of use " February 3, 2025 5.0 Pros Easy disposition and wrap up. I like how easy the dispositions are (You do not need to manually enter dispositions which saves times). I like how easy it to also change dispositions incase you make a mistake. Cons I appreciate that you can search for the lead by their ID in the history part but l'd prefer if you could also search by the lead's name. It's hard to search if you don't remember their ID Review Source JR Joshua R. Dialer Software Manager Insurance Used the software for: 1-2 years ### "Good, but could be better." January 14, 2025 4.0 Convoso is a good platform with many options, but can definitely be improved. Pros Complex interface with many settings and options. Cons Needs more knowledgeable support team for complex questions regarding interface and settings/challenges. Review Source EC Erica C. Broker Agent Insurance Used the software for: 1-2 years ### "Superior Tech Support" January 18, 2025 4.0 Very good. I am pleased with the dialer and would recommend to other like professionals. Pros Extremely user friendly. Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively. Cons Call metrics are very limited and almost non existent Review Source VR Verified Reviewer Agent Insurance Used the software for: 1-2 years ### "Convoso review" January 19, 2025 4.0 It saves time to dial many leads quickly rather than dialing myself. Pros How it automatically dials our outbound calls and not having to manually dial. Cons Sometimes there is a too long of a delay from when the contact answers to when I am connected and the contact is frustrated or hangs up. Review Source GB Gaurav B. NA Insurance Used the software for: 1-2 years ### "Best tool ever" January 15, 2025 5.0 Pros It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing Cons It's all good for me. I can't see any area of opportunity for now Review Source NW Naikeila W. sales Consumer Goods Used the software for: 6-12 months ### "my honest experience " January 22, 2025 5.0 my experience is great quick lead sorter didn't have any major problem Pros I love how the system returns voicemail as soon as possible so I may contact the available leads. Cons My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list Review Source AW Ashton W. Call center agent Consumer Services Used the software for: 6-12 months ### "BEST PHONE SYSTEM EVER" January 21, 2025 5.0 my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers Pros I like how the layout is nice and convenient for use Cons I don't like when call come in quietly at times Review Source NK Nnanna K. Customer support Agent Real Estate Used the software for: 1-2 years ### "My Convoso Experience " January 16, 2025 5.0 It’s easy and very simple to learn, I will recommend for any company that work in Telesales to use this Will save you money to hire a specialist to teach how to use the dialer since it’s self explanatory Pros It’s user friendly and very easy to navigate through, and the different features to simplify the experience of telesales for a novice such as the double beep for inbound calls Cons You can’t dial manually, unless the numbers are from the lead provided Review Source AM Angela M. Contact Center Supervisor Financial Services Used the software for: 6-12 months ### "Great Solution for Contact Centers" February 4, 2025 5.0 It's so easy to use from a call center rep perspective. From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity. Pros It's easy to navigate with robust features that are useful at all levels. Cons Having to clear cache periodically throughout the day Review Source RE Ruth E. Customer Service Representative Commercial Real Estate Used the software for: 6-12 months ### "Convoso Review by Ruth" January 17, 2025 4.0 I find work on convoso Smooth, easy and enjoyable. Pros I like how easy and simple convoso makes work. It makes working on it very enjoyable and smooth. Cons Convoso is good to go. I do not have any reservations about it. Review Source AB Aaliyah B. Sales Representative Telecommunications Used the software for: 6-12 months ### "Convoso Review" January 30, 2025 4.0 I experience isn't all too good because the answering machines are so frequent and to schedule a callback takes too long however I do like the swiftness of the calls and it isn't difficult to maneuver. Pros Convoso is accessible and very efficient. Cons The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads. Review Source KA Khairat A. customer service representative Consumer Services Used the software for: 6-12 months ### "Khairah's review" January 21, 2025 5.0 Almost perfect.. i'll say 90 percent over 100. Pros I love the flexibility... it's very easy to navigate. Cons I do not like the background color; it could be better. Review Source SR Steve R. Director of calls Marketing and Advertising Used the software for: Less than 6 months ### "Loving the new partnership" January 27, 2025 5.0 Convoso has been an amazing partner for us. It Really helped us to scale our call programs with improved contact rates and excellent reporting technology. Pros The improved contact rates from our previous dialers Cons The amount of time it takes to get our DID's registered when launching. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) poor contact rates, manual reporting for basic stats Review Source BM Brianna M. CEO Insurance Used the software for: 6-12 months ### "Hexis Health Agency LLC" January 14, 2025 5.0 Great experience overall, no issues since our launch date. Pros great customer service and guidance 24/7! Cons I would say the thing i like least would be the pricing, no one likes spending money, but its worth it! Review Source CL Chanique L. Supervisor Business Supplies and Equipment Used the software for: Less than 6 months ### "Convoso Dialer " January 16, 2025 4.0 it was a good experience once you guys work on the callback feature then you should be good Pros The effectiveness of the dialer which allowed a good success rate Cons The callback feature was not effective at all. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Trying to find the best Dialer of our team Review Source YW Yasheema W. Sales Representative Consumer Services Used the software for: Less than 6 months ### "So Far So Good" January 28, 2025 5.0 Work at a call center I use to dial to call and sell outbound customer , comparing the past dialer best so far Pros Convoso is easy to use very simple , it is a good . It's easy to navigate Cons so far so good no issues so far . I also note that when the red circle appears it means there is a connection learning so much Review Source TH Trystn H. Call Center Rep Insurance Used the software for: Less than 6 months ### "TODAYS REVIEW" January 28, 2025 5.0 A PLEASURE TO USE. ITS MOST DEFINITELY A GREAT SOFTWARE Pros VERY EASY TO NAVIGATE AND USE TO TAKE CALLS! Cons WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL Review Source JT Jodian T. SalesRep Consumer Services Used the software for: Less than 6 months ### "Best Dialer " January 27, 2025 5.0 My experience is a good one in my opinion this is the best dialer Pros The dialer is pretty much effective and easy to use Cons I pretty much like everything on Convoso Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.