# Page 4 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Convoso ## Showing most helpful reviews Showing 76-100 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Emely S. Verification Department Insurance Used the software for: Less than 6 months ### "Great system!" January 16, 2025 5.0 Great experience, very user friendlyeven for people who are not tech savy Pros Great system! and extremely user friendly and easy to use Cons Notes can easily be tampered with and or changed and unable to know who did change them Review Source SY Shiricka Y. Sales Representative Consumer Services Used the software for: Less than 6 months ### "Best Dialer App I Came Cross" January 22, 2025 5.0 I use the dialer to make outbound call and so far it's a good experience .I also believe it is easy to navigate. Pros It is a good app , I like call flow and the display. Cons So far so good using it for 3 months so far no issue to arise yet . Review Source JR Jessica R. na Health, Wellness and Fitness Used the software for: Less than 6 months ### "very useful " January 20, 2025 4.0 it has been good, easy to use friendly user intuitive Pros the graphs and trends that the tool provides ease to read and understand, fast for updates. Cons no subscription option for a few reports Review Source RC Roseanne C. Sales Rep Consumer Services Used the software for: Less than 6 months ### "Best Dialer" January 23, 2025 4.0 My experience with convoso is a great one. Pros The auto Dialing system and the feature to forced pause Cons i did not have any issues with Convoso it is a good dialer Review Source DS Devin S. ACA Insurance Representative Insurance Used the software for: Less than 6 months ### "Would recommend Convoso" January 16, 2025 5.0 Overall it is good. I would change putting in a note pop up section. Pros Easy to navigate and was easy to figure out how to use. Cons I've had to click on 'contact' twice to see the customers info quite often. Review Source TR Treyton R. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "8/10 Reccomend " September 20, 2024 3.0 Overall very satisfied with convoso great connectivity with customers made a lot of money using this service Pros One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue. Cons The one thing that started to be a big problem is the call wait time Review Source RT RebeccA T. CSA Insurance Used the software for: Less than 6 months ### "good review" January 28, 2025 4.0 easy , great to use , little to no issues Pros very easy to use , great system no problems. Cons Very small issue, having to clear the cache And cookies Review Source JN Joshua N. Retention Agent Insurance Used the software for: 6-12 months ### "bittersweet" July 23, 2024 2.0 Overall it has a long way to go, it is clunky and not ideal. I could see it becoming a great productive with some time and love but it just isn't there yet. Pros Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity. Cons constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even. we lose out on a lot of productivity due to this Switched from [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) cost and text messaging functionality, as well as in house xfer ability Review Source KN Kirsti N. Operations Assistant Marketing and Advertising Used the software for: Less than 6 months ### "Convoso is a game changer" June 17, 2024 5.0 Pros Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results. Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso. Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards. Cons It would help us if the reporting was more easily specified for the lead measures we need to see. Review Source CM Christine M. Medicare Enrollment Specialist Insurance Used the software for: 6-12 months ### "The future of call centers!" June 13, 2024 4.0 Pros It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number. Cons Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all. Review Source TG Tanya G. Lead Transfer Agentmm Hospital & Health Care Used the software for: 2+ years ### "Convoso review" July 1, 2024 4.0 I use it everyday for work and it’s been fine. Pros It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound. Cons The calls will drop if you don’t have a high speed internet connection. Review Source SH Sheinita H. Sales Agent Insurance Used the software for: 1-2 years ### "Sales Agent" July 10, 2024 4.0 Overall I appreciate what convoso offers Pros It contains valuable information pertinent to the job I do Cons It crashes almost daily. Calls are constantly dropped and sound issues can be a nuisance Review Source DB Domingo-Derrick B. Insurance Agent Insurance Used the software for: 6-12 months ### "BEST CALL CENTER TOOL ON THE MARKET" June 14, 2024 5.0 very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability Pros very easy and extremely important in maintaining our call flow & great very useful Cons sometimes there are voice issues, but the support tech are very good in solving the issues Review Source GL Gail L. Call Rep Insurance Used the software for: 2+ years ### "Great Product! " June 18, 2024 5.0 Pros I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day. Cons I have not had any negative experiences using Convoso. Review Source MG Mikel G. Site and Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Very good option for VOIP calling for any call center!" June 11, 2024 5.0 Pros I like the whisper feature, the way I can track calls and all the other features that are available! Cons It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues. Review Source JAJ Jann Andrei J. Team Leader Outsourcing/Offshoring Used the software for: 2+ years ### "Great Experience with Convoso" June 11, 2024 5.0 I have a good experience with Convoso compare to the other products we've tried from our company. Pros What I like most about Convoso is it's friendly to use Cons The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically kick me from the server. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[CallShaper](https://www.capterra.com/p/157494/CallShaper/) We have tried vicidial before and there was this thing that if the call was not dispo asap it will go to dismx and the call shaper was not receiving calls that much. Review Source AI Amanda I. Finance Consultant Financial Services Used the software for: 1-2 years ### "Convoso review " June 25, 2024 2.0 Over all Convoso has been good to us but lately its has been having a few issues Pros I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out. Cons How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor. Review Source Jack T. Medicare Advocate Insurance Used the software for: 1-2 years ### "Great auto-dialer" June 14, 2024 5.0 Pros Never have to wait long, multiple outbound calls are made at once and waiting is never an issue. Cons I honestly can't think of any negatives. It workes perfectly for my needs. Review Source ZJJ Zarah Jane J. Account Specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Convoso Dialer" June 11, 2024 4.0 Pros Easy to navigate, user friendly interface. Cons Sometimes it will logged me out even if I have stable internet connection. Review Source CR Clarisol R. Medicare Insurance Agent Insurance Used the software for: 6-12 months ### "Convoso Survey" June 13, 2024 5.0 I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work. Pros the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well Cons its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team Review Source KH Kenneth H. IT Manager Construction Used the software for: 2+ years ### "Convoso and Us" April 19, 2023 5.0 For the most part Convoso is by far the best and easiest dialer to use from an administrative stand point. It's pretty much set and forget on the Agent side (few exceptions aside). Pros I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI Cons I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso We have been with Convoso since they were SafeSoft Solutions and migrating from the older company to the newer one having had experience with the older one made sense. Review Source BJ BRETT J. SALES MANAGER Insurance Used the software for: 2+ years ### "CONVOSO REVIEW" June 25, 2024 5.0 Pros EASE OF USE RELIABILITY FOR TRACKING CALLS Cons DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF. Review Source TW Teila W. account manager Insurance Used the software for: 6-12 months ### "Great tool for call center reps!" June 13, 2024 5.0 Wonderful! Very helpful in my day to day operations. Pros Convoso is extremely easy to use and helpful for tracking talk time as a call agent. Cons Would be better if it had more texting capabilities. Review Source cB courtney B. Health insurance agent Insurance Used the software for: 1-2 years ### "Daily convoso user" June 13, 2024 4.0 so far I have had a pretty alright run with convoso Pros I like how many features it has as well as easy to access platform Cons Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) The over all price was better for my company and it implements more necessary features. Review Source AM Andrew M. Licensed Agent Insurance Used the software for: 1-2 years ### "Dialer and CRM" June 13, 2024 4.0 Pros The dialer feature is consistently good quality for my incoming calls. Cons The CRM feature isn't very manageable for creating and execution of tasks. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.