# Page 4 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Convoso

## Showing most helpful reviews

Showing 76-100 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TR

Treyton R.  
Consultant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "8/10 Reccomend "

September 20, 2024

3.0

Overall very satisfied with convoso great connectivity with customers made a lot of money using this service

Pros

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Cons

The one thing that started to be a big problem is the call wait time

Review Source

JR

Jessica R.  
na  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "very useful "

January 20, 2025

4.0

it has been good, easy to use friendly user intuitive

Pros

the graphs and trends that the tool provides ease to read and understand, fast for updates.

Cons

no subscription option for a few reports

Review Source

RC

Roseanne C.  
Sales Rep  
Consumer Services  
Used the software for: Less than 6 months

### "Best Dialer"

January 23, 2025

4.0

My experience with convoso is a great one.

Pros

The auto Dialing system and the feature to forced pause

Cons

i did not have any issues with Convoso it is a good dialer

Review Source

JT

Jodian T.  
SalesRep  
Consumer Services  
Used the software for: Less than 6 months

### "Best Dialer "

January 27, 2025

5.0

My experience is a good one in my opinion this is the best dialer

Pros

The dialer is pretty much effective and easy to use

Cons

I pretty much like everything on Convoso

Review Source

JN

Joshua N.  
Retention Agent  
Insurance  
Used the software for: 6-12 months

### "bittersweet"

July 23, 2024

2.0

Overall it has a long way to go, it is clunky and not ideal. I could see it becoming a great productive with some time and love but it just isn't there yet.

Pros

Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity.

Cons

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even. we lose out on a lot of productivity due to this

Switched from

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

cost and text messaging functionality, as well as in house xfer ability

Review Source

DS

Devin S.  
ACA Insurance Representative  
Insurance  
Used the software for: Less than 6 months

### "Would recommend Convoso"

January 16, 2025

5.0

Overall it is good. I would change putting in a note pop up section.

Pros

Easy to navigate and was easy to figure out how to use.

Cons

I've had to click on 'contact' twice to see the customers info quite often.

Review Source

RT

RebeccA T.  
CSA  
Insurance  
Used the software for: Less than 6 months

### "good review"

January 28, 2025

4.0

easy , great to use , little to no issues

Pros

very easy to use , great system no problems.

Cons

Very small issue, having to clear the cache And cookies

Review Source

KN

Kirsti N.  
Operations Assistant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Convoso is a game changer"

June 17, 2024

5.0

Pros

Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results. Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso. Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.

Cons

It would help us if the reporting was more easily specified for the lead measures we need to see.

Review Source

CM

Christine M.  
Medicare Enrollment Specialist  
Insurance  
Used the software for: 6-12 months

### "The future of call centers!"

June 13, 2024

4.0

Pros

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Cons

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

Review Source

MG

Mikel G.  
Site and Sales Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Very good option for VOIP calling for any call center!"

June 11, 2024

5.0

Pros

I like the whisper feature, the way I can track calls and all the other features that are available!

Cons

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

Review Source

JAJ

Jann Andrei J.  
Team Leader  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Great Experience with Convoso"

June 11, 2024

5.0

I have a good experience with Convoso compare to the other products we've tried from our company.

Pros

What I like most about Convoso is it's friendly to use

Cons

The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically kick me from the server.

Switched from

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[CallShaper](https://www.capterra.com/p/157494/CallShaper/)

We have tried vicidial before and there was this thing that if the call was not dispo asap it will go to dismx and the call shaper was not receiving calls that much.

Review Source

DB

Domingo-Derrick B.  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "BEST CALL CENTER TOOL ON THE MARKET"

June 14, 2024

5.0

very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability

Pros

very easy and extremely important in maintaining our call flow & great very useful

Cons

sometimes there are voice issues, but the support tech are very good in solving the issues

Review Source

TG

Tanya G.  
Lead Transfer Agentmm  
Hospital & Health Care  
Used the software for: 2+ years

### "Convoso review"

July 1, 2024

4.0

I use it everyday for work and it’s been fine.

Pros

It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound.

Cons

The calls will drop if you don’t have a high speed internet connection.

Review Source

GL

Gail L.  
Call Rep  
Insurance  
Used the software for: 2+ years

### "Great Product! "

June 18, 2024

5.0

Pros

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Cons

I have not had any negative experiences using Convoso.

Review Source

SH

Sheinita H.  
Sales Agent  
Insurance  
Used the software for: 1-2 years

### "Sales Agent"

July 10, 2024

4.0

Overall I appreciate what convoso offers

Pros

It contains valuable information pertinent to the job I do

Cons

It crashes almost daily. Calls are constantly dropped and sound issues can be a nuisance

Review Source

Jack T.  
Medicare Advocate  
Insurance  
Used the software for: 1-2 years

### "Great auto-dialer"

June 14, 2024

5.0

Pros

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Cons

I honestly can't think of any negatives. It workes perfectly for my needs.

Review Source

CR

Clarisol R.  
Medicare Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso Survey"

June 13, 2024

5.0

I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Pros

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Cons

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Review Source

ZJJ

Zarah Jane J.  
Account Specialist  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Convoso Dialer"

June 11, 2024

4.0

Pros

Easy to navigate, user friendly interface.

Cons

Sometimes it will logged me out even if I have stable internet connection.

Review Source

AI

Amanda I.  
Finance Consultant  
Financial Services  
Used the software for: 1-2 years

### "Convoso review "

June 25, 2024

2.0

Over all Convoso has been good to us but lately its has been having a few issues

Pros

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Cons

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Review Source

cB

courtney B.  
Health insurance agent  
Insurance  
Used the software for: 1-2 years

### "Daily convoso user"

June 13, 2024

4.0

so far I have had a pretty alright run with convoso

Pros

I like how many features it has as well as easy to access platform

Cons

Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.

Switched from

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

The over all price was better for my company and it implements more necessary features.

Review Source

JB

Jordan B.  
Manager  
Insurance  
Used the software for: 1-2 years

### "Good dialer. Great customization"

June 11, 2024

4.0

Pros

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Cons

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Review Source

JT

Jeremy T.  
Supervisor  
Telecommunications  
Used the software for: 2+ years

### "Convoso Review"

June 11, 2024

4.0

Good although still has a lot to improve.

Pros

I like the ease of access of convoso specially for calls and agent monitoring

Cons

The tendency to be logged out automatically even though I have a stable internet connection

Review Source

SV

Skylar V.  
New Client Onboard Specialist  
Real Estate  
Used the software for: 6-12 months

### "Convoso is user frienldy "

June 13, 2024

4.0

so far i like convoso but there is one more program i do like a little better . i prefer also the convoso not be such a big screen but more of a little device i put on the side so it doesnt take my whole screen

Pros

I love how simple it is to use ... it very self explanatory . they dont try to over do the system

Cons

I dont like we dont have 3 way feature . i also dont like that we can schedule the dialer to call them at different time ..

Review Source

TW

Teila W.  
account manager  
Insurance  
Used the software for: 6-12 months

### "Great tool for call center reps!"

June 13, 2024

5.0

Wonderful! Very helpful in my day to day operations.

Pros

Convoso is extremely easy to use and helpful for tracking talk time as a call agent.

Cons

Would be better if it had more texting capabilities.

Review Source

AM

Andrew M.  
Licensed Agent  
Insurance  
Used the software for: 1-2 years

### "Dialer and CRM"

June 13, 2024

4.0

Pros

The dialer feature is consistently good quality for my incoming calls.

Cons

The CRM feature isn't very manageable for creating and execution of tasks.

Review Source

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