# Page 5 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Convoso ## Showing most helpful reviews Showing 101-125 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jordan B. Manager Insurance Used the software for: 1-2 years ### "Good dialer. Great customization" June 11, 2024 4.0 Pros I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs. Cons The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future. Review Source KL Kasey L. Pre-Sales Representative Insurance Used the software for: 1-2 years ### "Everquote Convoso " May 16, 2023 4.0 Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good Pros It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail Cons It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough Review Source AC Alexis C. Fronter Insurance Used the software for: Less than 6 months ### "Convoso is great" June 17, 2024 4.0 Pros Every business should use this feature. It will make the process much smother and manageable. Cons Convoso crashes at times when I am speaking with a client. Review Source TS Tanisha S. Sales Agent Information Services Used the software for: 6-12 months ### "Gets The Job Done" June 18, 2024 5.0 Pretty easy to use and find info thats needed, so far I've experienced minimal issued when it comes to calls dropping. Pros Easy to use the interface is easy to use, easy to track your call history, update dispos and perform call backs just to name a few. Cons No complaints as yet, so far it gestthe job done daily. Review Source HG Heather G. CRO Oil & Energy Used the software for: 1-2 years ### "Making more Revenue with Automation, Ease of Use and Contract Rates" August 15, 2021 5.0 Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation. Pros The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales. Cons This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales! Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing Convoso A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews. Switched from [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Five9](https://www.capterra.com/p/132405/Five9/)[CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Connection rates, real time views and list management/automation Review Source JW Jason W. President Insurance Used the software for: 2+ years ### "A pricier but more customizable dialer that we've grown with over the last 6 years" January 3, 2022 4.0 Pros The software is built for our current needs. It's flexible, customizable and for the most part, transparent. Cons No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system. Switched from [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) We started with Convoso and moved to Chase due to easier functionality including built-in (and real-time) screen share. We returned to Convoso in spite of that but still experience challenges with non-dialable dispositions. Review Source KS Kaleb S. Owner Insurance Used the software for: Less than 6 months ### "You pay for what you get" January 3, 2022 5.0 so far so good. I have been treated well, my only complaints are the above mentioned Pros This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything Cons ,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Convoso Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them Review Source KA Kosh A. Sales Manager Financial Services Used the software for: 2+ years ### "Not worth it!" August 17, 2021 1.0 Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed. Pros Nothing about this dialer is as they claim. Cons Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts. Review Source Response from Convoso January 6, 2022 Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing. SS Sandra S. Moving Coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "My company switched to Convoso and it feels like Christmas!" April 28, 2023 5.0 I like it, my first time using a dialer for my industry (moving) but so far as I get more familiarized I can see it working best during our peak season as far as maximizing our contact and earning potential. Pros The auto dialer, the Telephony feature, the ease of scheduling callbacks and having them automatically dialed. It has not only maximized my contact with quoted customers and previously auto-blocked customers, but it has also helped me and my supervisors monitor the areas of improvement I need to work on to reach my maximum sale potential. Over time I will see an overall increase in my sales, if these are Cons inegration from our quoting software using click-to-dial doesn't always work, but I know overtime these glitches will get figured out and fixed (we've recently transitioned and are still learning) Review Source Yogan M. Dialler Manager Telecommunications Used the software for: 1-2 years ### "13Ten Convoso" October 17, 2023 5.0 Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product. Pros Product is very user friendly and the reporting makes everything all that much more easier to manage productivity. Cons The only dialler I have used that has no cons. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Convoso Simple and user friendly and the pricing cant be beaten by other alternative products. Review Source Response from Convoso January 8, 2024 Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution! JT Jeremy T. Supervisor Telecommunications Used the software for: 2+ years ### "Convoso Review" June 11, 2024 4.0 Good although still has a lot to improve. Pros I like the ease of access of convoso specially for calls and agent monitoring Cons The tendency to be logged out automatically even though I have a stable internet connection Review Source Daniel H. Medical Insurance Sales Specialist Medical Practice Used the software for: Less than 6 months ### "Pretty good stuff!" June 18, 2024 4.0 Good. nothing much to complaine about to be honest Pros the ease of use and seamlessness made it really amazing to use Cons the design could be more aesthetic, but its not a deal breaker Review Source SC Shakira C. Contact Center Representative Insurance Used the software for: 1-2 years ### "Review with Convoso" June 14, 2024 3.0 Pros The flexibility to move between applications. Cons Error messages when transfers calls. Loud beeps when transfering. Review Source SV Skylar V. New Client Onboard Specialist Real Estate Used the software for: 6-12 months ### "Convoso is user frienldy " June 13, 2024 4.0 so far i like convoso but there is one more program i do like a little better . i prefer also the convoso not be such a big screen but more of a little device i put on the side so it doesnt take my whole screen Pros I love how simple it is to use ... it very self explanatory . they dont try to over do the system Cons I dont like we dont have 3 way feature . i also dont like that we can schedule the dialer to call them at different time .. Review Source WW William W. Contact Agent Insurance Used the software for: Less than 6 months ### "Convoso Review " June 17, 2024 4.0 It's a nice tool to use in our day to day call center environment. Pros It's easy to use. I am new to being a user. Cons System shuts down sometimes when and cost me money. Review Source sR stefanny R. asesor al cliente Executive Office Used the software for: 6-12 months ### "excelente aplicativo" June 13, 2024 4.0 muy buena experiencia en la utilizacion de la herramienta Pros la funcionalidad, el uso, volumen y buen manejo Cons poco soporte al momento de presentar fallas Review Source CS Carlos S. Sales Consumer Services Used the software for: 6-12 months ### "Convoso Review" June 11, 2024 4.0 Pros The feature for transferring calls to colleagues and having available the call logs Cons It bugs every now and then and doesn't allow the user to set a status for the call Review Source NL Nick L. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "A good entry level dialer" January 3, 2022 4.0 Pros Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard. Cons Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors. Review Source KA Kyle A. Senior Director of Operations Marketing and Advertising Used the software for: 2+ years ### "Best-in-class Call Center Dialer" August 22, 2022 5.0 Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer. Pros Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more. Cons The agent-facing dashboard could use further advancement, including more extensive gamification. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing Convoso Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting. Review Source SN Shanane N. Compliance Analyst Insurance Used the software for: 2+ years ### "Convoso Capterra" June 12, 2024 4.0 Pros The ease of pulling up the recordings finding all needed information Cons too many options that I have no access to why are they there Review Source AW Angela W. psr Telecommunications Used the software for: 2+ years ### "Great Softwear" June 17, 2024 5.0 Pros No glitches with the system easy to start.best customer support. Cons Pricing and features are not always correct. Review Source JC Jason C. Health Insurance Agent Insurance Used the software for: 6-12 months ### "Health Insurance Agent and Convoso" April 28, 2023 5.0 Convoso is more reliable Pros Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running. Cons I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789. Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Chase was proving to be unreliable Review Source aB aleehya B. csr Insurance Used the software for: 2+ years ### "Customer service rep" June 13, 2024 5.0 Pros very easy, love it makes my job a lot easier. Cons absolutely nothing, i love it! that's all. Review Source MB Melody B. Sales Financial Services Used the software for: Less than 6 months ### "Never an Issue!" June 18, 2024 3.0 Pros It's very easy to use and I can help my coworkers figure out how to use it too Cons It is very slow sometimes and does not run, or will freeze. Review Source DF Dakota F. Call Center Manager Telecommunications Used the software for: 1-2 years ### "Great service and overall ease of use." June 11, 2024 5.0 Pros Plenty of reports. Great service. Quick responses. Good Features. Cons The price is on the higher side for dialers. 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