# Page 5 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Convoso

## Showing most helpful reviews

Showing 101-125 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BJ

BRETT J.  
SALES MANAGER  
Insurance  
Used the software for: 2+ years

### "CONVOSO REVIEW"

June 25, 2024

5.0

Pros

EASE OF USE RELIABILITY FOR TRACKING CALLS

Cons

DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF.

Review Source

TS

Tanisha S.  
Sales Agent  
Information Services  
Used the software for: 6-12 months

### "Gets The Job Done"

June 18, 2024

5.0

Pretty easy to use and find info thats needed, so far I've experienced minimal issued when it comes to calls dropping.

Pros

Easy to use the interface is easy to use, easy to track your call history, update dispos and perform call backs just to name a few.

Cons

No complaints as yet, so far it gestthe job done daily.

Review Source

SN

Shanane N.  
Compliance Analyst  
Insurance  
Used the software for: 2+ years

### "Convoso Capterra"

June 12, 2024

4.0

Pros

The ease of pulling up the recordings finding all needed information

Cons

too many options that I have no access to why are they there

Review Source

AC

Alexis C.  
Fronter  
Insurance  
Used the software for: Less than 6 months

### "Convoso is great"

June 17, 2024

4.0

Pros

Every business should use this feature. It will make the process much smother and manageable.

Cons

Convoso crashes at times when I am speaking with a client.

Review Source

SC

Shakira C.  
Contact Center Representative  
Insurance  
Used the software for: 1-2 years

### "Review with Convoso"

June 14, 2024

3.0

Pros

The flexibility to move between applications.

Cons

Error messages when transfers calls. Loud beeps when transfering.

Review Source

aB

aleehya B.  
csr  
Insurance  
Used the software for: 2+ years

### "Customer service rep"

June 13, 2024

5.0

Pros

very easy, love it makes my job a lot easier.

Cons

absolutely nothing, i love it! that's all.

Review Source

DF

Dakota F.  
Call Center Manager  
Telecommunications  
Used the software for: 1-2 years

### "Great service and overall ease of use."

June 11, 2024

5.0

Pros

Plenty of reports. Great service. Quick responses. Good Features.

Cons

The price is on the higher side for dialers.

Review Source

sR

stefanny R.  
asesor al cliente  
Executive Office  
Used the software for: 6-12 months

### "excelente aplicativo"

June 13, 2024

4.0

muy buena experiencia en la utilizacion de la herramienta

Pros

la funcionalidad, el uso, volumen y buen manejo

Cons

poco soporte al momento de presentar fallas

Review Source

JG

Joseph G.  
Sales Sa  
Marketing and Advertising  
Used the software for: 1-2 years

### "Convoso Honest Review"

June 12, 2024

5.0

Good- Convoso really exceeded my expectations

Pros

The whole software is very easy to use. Convenient and simple

Cons

Sms and email features that are not delivered sometimes.

Review Source

LJ

Landon J.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Great product "

June 13, 2024

5.0

Pros

The reliability it’s doesn’t disappoint I use it daily and I never have to worry about it not working

Cons

Audio quality is sometimes not where I’d like it to be

Review Source

Daniel H.  
Medical Insurance Sales Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "Pretty good stuff!"

June 18, 2024

4.0

Good. nothing much to complaine about to be honest

Pros

the ease of use and seamlessness made it really amazing to use

Cons

the design could be more aesthetic, but its not a deal breaker

Review Source

AW

Angela W.  
psr  
Telecommunications  
Used the software for: 2+ years

### "Great Softwear"

June 17, 2024

5.0

Pros

No glitches with the system easy to start.best customer support.

Cons

Pricing and features are not always correct.

Review Source

WW

William W.  
Contact Agent  
Insurance  
Used the software for: Less than 6 months

### "Convoso Review "

June 17, 2024

4.0

It's a nice tool to use in our day to day call center environment.

Pros

It's easy to use. I am new to being a user.

Cons

System shuts down sometimes when and cost me money.

Review Source

TW

Tate W.  
Agent Success Manager  
Telecommunications  
Used the software for: 6-12 months

### "Tate Wallace"

June 11, 2024

5.0

Pros

It is super simple and easy to use. I love being able to listen in on my team in real time and help coach them and help them suceed.

Cons

There's honestly not anything that I don't like about convoso.

Review Source

sB

staci B.  
AGENT  
Insurance  
Used the software for: 6-12 months

### "Great phone system"

June 13, 2024

5.0

Pros

Filtered calls guided calls nice quality calls

Cons

sometimes customers says that there is alot of static

Review Source

CS

Carlos S.  
Sales  
Consumer Services  
Used the software for: 6-12 months

### "Convoso Review"

June 11, 2024

4.0

Pros

The feature for transferring calls to colleagues and having available the call logs

Cons

It bugs every now and then and doesn't allow the user to set a status for the call

Review Source

HC

Hunter C.  
COO  
Insurance  
Used the software for: Less than 6 months

### "Great dialer software with a helpful team!"

June 11, 2024

5.0

Experience as been great, team is helpful with set up and launch

Pros

Dialer is powerful Great functionality Team is helpful

Cons

More expensive than others Locked in a contract

Review Source

SB

Sharlemagne B.  
Pre-sales agent  
Insurance  
Used the software for: 6-12 months

### "Convoso Reviews"

June 13, 2024

4.0

My experience with convoso was great .,.

Pros

Its easy to use and it has a good features .

Cons

Sometimes that system is working low the script where not showing

Review Source

MB

Melody B.  
Sales  
Financial Services  
Used the software for: Less than 6 months

### "Never an Issue!"

June 18, 2024

3.0

Pros

It's very easy to use and I can help my coworkers figure out how to use it too

Cons

It is very slow sometimes and does not run, or will freeze.

Review Source

DO

Douglas O.  
Exit Consultant  
Legal Services  
Used the software for: 6-12 months

### "Great tool"

June 13, 2024

5.0

Pros

I love how easy it is to dispo calls and leave notes

Cons

nothing that i dislike about convoso so far it has been good

Review Source

vS

vicdalis S.  
contact center agent  
Insurance  
Used the software for: 6-12 months

### "daily user of convoso"

June 13, 2024

5.0

Pros

easy to navigate during the transfer process

Cons

the automatic kick out when in "restroom"

Review Source

jS

jaryn S.  
broker  
Insurance  
Used the software for: 6-12 months

### "awesome product"

June 18, 2024

5.0

Pros

the ease of use and how simple the system is to use

Cons

nothing it is a perfect system it works great

Review Source

AT

Adrianna T.  
Sales Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso review "

June 13, 2024

3.0

Pros

Easy to use all features and simple to learn for new folks.

Cons

Limited options for agents and sometimes very repetitive in calls. Loose information such as callbacks and notes occasionally.

Review Source

SS

Susan S.  
broker  
Insurance  
Used the software for: 6-12 months

### "Convoso is a must have!"

June 13, 2024

5.0

Pros

Convoso is easy to use and has all the features I crucially need for my business.

Cons

I can't think of one thing I would change about Convoso.

Review Source

OD

Olivia D.  
Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso review "

June 15, 2024

5.0

Pros

Probably power dial, it makes dialing all of the leads very doable

Cons

Whisper mode, I think it is a great feature but still a little creepy

Review Source

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