# Page 6 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Convoso ## Showing most helpful reviews Showing 126-150 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Joseph G. Sales Sa Marketing and Advertising Used the software for: 1-2 years ### "Convoso Honest Review" June 12, 2024 5.0 Good- Convoso really exceeded my expectations Pros The whole software is very easy to use. Convenient and simple Cons Sms and email features that are not delivered sometimes. Review Source CB Chris B. Principal Marketing and Advertising Used the software for: 6-12 months ### "OK dialer with lots of issues" March 8, 2023 3.0 Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice. Pros \+ Nice UI and design + Easy to navigate Cons \+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole Review Source LJ Landon J. Agent Insurance Used the software for: 1-2 years ### "Great product " June 13, 2024 5.0 Pros The reliability it’s doesn’t disappoint I use it daily and I never have to worry about it not working Cons Audio quality is sometimes not where I’d like it to be Review Source OL Orville L. Life and Sales Insurance Agent Insurance Used the software for: Less than 6 months ### "Overall satisfied but needs minor improvement." April 28, 2023 4.0 Overall it has been a great experience. Pros Easy to pull up information for my customers. Easy to make, transfers, and conference calls. Overall the features are user friendly. Cons The call backs that I set up for the day, if I don't get to it in time, that call back would be removed that same day, and I have to search through my call history to find that person again. The system should allow you to hold on to your call backs for at least 2 to 3 days, instead of removing it later that same day if I don't get the chance to call or disposition the call. Switched from [Chase CMMS](https://www.capterra.com/p/126886/Chase-CMMS/) I was experiencing too many cliches that I did not experience with Convoso. Review Source jS jaryn S. broker Insurance Used the software for: 6-12 months ### "awesome product" June 18, 2024 5.0 Pros the ease of use and how simple the system is to use Cons nothing it is a perfect system it works great Review Source MP Michael P. Inside Sales Manager Renewables & Environment Used the software for: 2+ years ### "Convoso is our beating heart" April 28, 2023 5.0 I have been impressed and quite satisfied with all Convoso has to offer. Pros Ease of use and feature rich! We love all it has to offer. Cons The only thing I could ask for is AI, but then I wouldn’t need my employees we love!!! Review Source JS Jacob S. Financial Analyst Real Estate Used the software for: 6-12 months ### "Amazing product" April 27, 2023 5.0 Overall it is a great experience with extremely helpful staff and an easy to use system. Pros Convoso makes integration with salesforce easy and allows for real-time reporting on our top performing callers. Cons None, Convoso does exactly what we need it to and more. With call recording we can train our less successful sales members and level up the entire team Review Source RL Ron L. Divisional Sales Leader Insurance Used the software for: Less than 6 months ### "Most amazing CRM on the planet" August 16, 2022 5.0 Where do I start? My onboarding experience was amazing and super enjoyable. \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] were incredible. My onboarding process took about 3 weeks and it was a bit fast tracked since I needed to leave Vanilla Soft by a certain date and they jumped through hoops and bent over backwards to make sure I was ready. On our Whatsapp chat, I was able to ask any question I had and they were very responsive and made the educating process for me very smooth and simple. I have learned so much about the Convoso platform and with their help, assistance and training, I’ve fallen in love with this CRM and it’s easily the best CRM I’ve ever used and I’ve used many of them including Velocify, Salesforce, Vanilla Soft, iSalesCRM, Xencall and a few others. I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more. \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are head and shoulders above the rest and should be models to learn from in the onboarding process. Love you all and thank you very much. P.S. \[SENSITIVE CONTENT\] was pretty awesome too. Pros Customizable and easy to use for the admin and user. Cons That I didn't find it years ago. Where have you been my whole life? Reason for choosing Convoso The performance, the results, Stir Shaken and their Attestation is the best of the best. Review Source PC Paris C. customer support Insurance Used the software for: Less than 6 months ### "Convoso review " June 14, 2024 4.0 I love learning the new system, and Convoso being fast pace Pros I love that Convoso has a automatic dialer that does all the work for you. Cons When connecting with insurance agents fail when transferring Review Source OM Oscar M. Analista IT Information Technology and Services Used the software for: 2+ years ### "Revicion de Convoso" August 28, 2023 5.0 Pros Lo que me gusta de Convoso es lo eficiente que es en comparación con otros sistemas de software que probamos en ese momento. Cons Lo que más no me gusta es que el guión a veces se retrasa. Review Source NV Nelida V. medicare sales Health, Wellness and Fitness Used the software for: Less than 6 months ### "easy to use" June 18, 2024 5.0 Pros easy to use and control get straigjt to it. Cons i havent had problems with convoso thus far Review Source TW Tate W. Agent Success Manager Telecommunications Used the software for: 6-12 months ### "Tate Wallace" June 11, 2024 5.0 Pros It is super simple and easy to use. I love being able to listen in on my team in real time and help coach them and help them suceed. Cons There's honestly not anything that I don't like about convoso. Review Source HD Hoang D. Technology Consultant Marketing and Advertising Used the software for: 2+ years ### "Convoso is a fantastic system" September 14, 2021 5.0 Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal! Pros The best part of the software is the ease to move and manipulate the data to help drive performance! Cons Agent licenses are not dynamic (not based on concurrent users) Switched from [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Five9](https://www.capterra.com/p/132405/Five9/)[CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[Velocify](https://www.capterra.com/p/129463/Velocify/) Convoso provided a better platform that clearly showed a better contact/connect rate with the consumer. You can't convert a customer if you don't get a hold of them first! Review Source sB staci B. AGENT Insurance Used the software for: 6-12 months ### "Great phone system" June 13, 2024 5.0 Pros Filtered calls guided calls nice quality calls Cons sometimes customers says that there is alot of static Review Source CS Courtney S. Director of IT Insurance Used the software for: 2+ years ### "Convoso for Call Centers" December 12, 2022 5.0 Overall Convoso gives better results than other systems in the same price range. Pros Works in Chrome on MAC and PC! Low overhead as there is no application to install. Cons Getting a script to play for the users is complicated if there is a large amount of data to be collected from the client. Review Source HC Hunter C. COO Insurance Used the software for: Less than 6 months ### "Great dialer software with a helpful team!" June 11, 2024 5.0 Experience as been great, team is helpful with set up and launch Pros Dialer is powerful Great functionality Team is helpful Cons More expensive than others Locked in a contract Review Source SB Sharlemagne B. Pre-sales agent Insurance Used the software for: 6-12 months ### "Convoso Reviews" June 13, 2024 4.0 My experience with convoso was great .,. Pros Its easy to use and it has a good features . Cons Sometimes that system is working low the script where not showing Review Source VR Verified Reviewer Call Center Agent Insurance Used the software for: 6-12 months ### "Good Remote Call Center Platform" May 1, 2023 4.0 My overall experience with Convoso has been good. Pros I like that you can redisposition a lead if you accidentally selected the wrong disposition. Cons I disliked the connectivity issues and how the auto dialer some times answers the person that you are calling quite late leaving them frustrated saying "Why didn't you say hello when I answered? I said hello about 3-4 times!" Review Source AT Adrianna T. Sales Agent Insurance Used the software for: 6-12 months ### "Convoso review " June 13, 2024 3.0 Pros Easy to use all features and simple to learn for new folks. Cons Limited options for agents and sometimes very repetitive in calls. Loose information such as callbacks and notes occasionally. Review Source SO Sheena O. Operations Assistant Financial Services Used the software for: 2+ years ### "Financial Contact Center B2C and B2B" April 28, 2023 3.0 Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet. Pros What I like about the system is that It is easy to do a 3-way call with my clients and the creditors. Cons The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful. Review Source OD Olivia D. Agent Insurance Used the software for: 6-12 months ### "Convoso review " June 15, 2024 5.0 Pros Probably power dial, it makes dialing all of the leads very doable Cons Whisper mode, I think it is a great feature but still a little creepy Review Source AR Arash R. General Manager Marketing and Advertising Used the software for: 2+ years ### "Awesome platform and friendly staff" April 27, 2023 5.0 The platform itself is great and they've updated it a lot since we started using it. The reporting is nice but the set up process is a bit wonky. Scam likely caller ID's is another issue but I don't think that's the companies fault. Pros Support is almost always available via phone and the platform is easy to use / train on Cons The backend of the platform and a lot of the frontend seems outdated and could use a facelift. While it took a while to learn how to use it, it's become second nature but still could be easier to use Review Source EM Erle M. Business Manager Telecommunications Used the software for: 2+ years ### "Friendly and very approachable team" June 30, 2023 5.0 We've tried many different phone systems in the past, but no one has ever beaten convoso's support team and the system functionalities. Pros I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met. Cons Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance. Review Source SS Susan S. broker Insurance Used the software for: 6-12 months ### "Convoso is a must have!" June 13, 2024 5.0 Pros Convoso is easy to use and has all the features I crucially need for my business. Cons I can't think of one thing I would change about Convoso. Review Source JH JEANETTE H. INSURANCE AGENT Insurance Used the software for: 6-12 months ### "JEANETTE'S HONEST OPINION" June 13, 2024 2.0 Pros ITS USER FRIENDLY, & GIVES US ACCESS TO CALL RECORDINGS WITHOUT BEING AN ADMIN Cons CRASHES EVERY OTHER DAY, IT'S NOT AVAILABLE THROUGH AN APP Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.