# Page 6 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Convoso

## Showing most helpful reviews

Showing 126-150 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

JEANETTE H.  
INSURANCE AGENT  
Insurance  
Used the software for: 6-12 months

### "JEANETTE'S HONEST OPINION"

June 13, 2024

2.0

Pros

ITS USER FRIENDLY, & GIVES US ACCESS TO CALL RECORDINGS WITHOUT BEING AN ADMIN

Cons

CRASHES EVERY OTHER DAY, IT'S NOT AVAILABLE THROUGH AN APP

Review Source

PC

Paris C.  
customer support  
Insurance  
Used the software for: Less than 6 months

### "Convoso review "

June 14, 2024

4.0

I love learning the new system, and Convoso being fast pace

Pros

I love that Convoso has a automatic dialer that does all the work for you.

Cons

When connecting with insurance agents fail when transferring

Review Source

NV

Nelida V.  
medicare sales  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "easy to use"

June 18, 2024

5.0

Pros

easy to use and control get straigjt to it.

Cons

i havent had problems with convoso thus far

Review Source

TS

Tyler S.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Review of convoso"

June 13, 2024

3.0

Pros

It easily displays the number of calls taken.

Cons

Doesn't always work properly. Ease of use is not as user friendly as I would like.

Review Source

AJ

Alliyah J.  
Customer Contact Agent  
Insurance  
Used the software for: Less than 6 months

### "Thank you!!"

June 14, 2024

5.0

Pros

Responds to demands quickly and promptly.

Cons

I do not have any Con at this time for Convoso.

Review Source

RH

Ryan H.  
Medicare Advocate  
Insurance  
Used the software for: Less than 6 months

### "Everyday use"

June 13, 2024

4.0

Pros

convenient and easy to use which makes my daily work less stressful.

Cons

The details of the call is slow to show up on screen once the client answers phone.

Review Source

JM

John M.  
Sales agent  
Insurance  
Used the software for: Less than 6 months

### "Convoso is well rounded"

June 13, 2024

5.0

Overall has been super great organized and easy to use.

Pros

Organization, user friendly. Keeps track of all the necessities.

Cons

Sometimes I will run into issues with audio.

Review Source

TP

Taylor P.  
Medicare Agent  
Insurance  
Used the software for: Less than 6 months

### "Convoso Review"

June 13, 2024

4.0

Pros

Sound quality is pretty good, and finding purchased leads works well also

Cons

It's complicated to make outbound calls when you're already on one. The need to create a lead to dial out is frustrating.

Review Source

DW

Donnie W.  
Call Center Agent  
Insurance  
Used the software for: Less than 6 months

### "Great Product "

June 14, 2024

5.0

Pros

easy to navigate the page product loads customers name and information quickly

Cons

nothing not to like the product is so user friendly

Review Source

JR

Jon R.  
CSR  
Information Technology and Services  
Used the software for: Less than 6 months

### "Simple and easy to use"

June 13, 2024

5.0

Pros

It was easy to use, able to maximise workflow

Cons

ui isnt the worlds greatest but it doesn't really need to be

Review Source

tT

tyshaun T.  
medicare sales  
Insurance  
Used the software for: Less than 6 months

### "convoso review"

June 18, 2024

4.0

Pros

easily able to navigate website with little training.

Cons

quality of calls , call quality is sometimes lacking .

Review Source

lB

larry B.  
patient intake  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "used in training"

June 13, 2024

5.0

Pros

what i liked most about convoso is that its very user friendly

Cons

theres not much that i didnt like about convoso

Review Source

GM

Gabriel M.  
License Medicare Sales Agent  
Insurance  
Used the software for: 6-12 months

### "Pros and Cons of Convoso"

June 13, 2024

4.0

Pros

I like that the system is easy to understand and use on a day to day basis.

Cons

Sometimes I get phone calls that I cannot hear and My Convoso account does not allow me to call clients or create a new lead in the system.

Review Source

CG

Christian G.  
Client Services Manager  
Financial Services  
Used the software for: Less than 6 months

### "My Convoso Experience"

June 19, 2024

5.0

Pros

The ease of power dialing as well the campaign set up.

Cons

No cons, Convoso truly meets my company's needs.

Review Source

MC

Megan C.  
Sales Associate  
Telecommunications  
Used the software for: Less than 6 months

### "Convoso is good"

June 13, 2024

5.0

Pros

Being able to schedule a call back with specific times.

Cons

Having to be off a call to set your availability status.

Review Source

CJ

Cindy J.  
Insurance Agent  
Insurance  
Used the software for: Less than 6 months

### "Convoso Rocks!"

June 13, 2024

5.0

Pros

Convoso is very easy to understand and to use.

Cons

I can't think of any cons at this time about Convoso.

Review Source

FR

Flor R.  
Insurance agent  
Insurance  
Used the software for: Less than 6 months

### "Convoso software"

June 13, 2024

4.0

Pros

The logging of the calls is exceptional

Cons

Dropped calls and when I get a call it closes the call option n takes me to the script

Review Source

KH

Kenneth H.  
IT Manager  
Construction  
Used the software for: 2+ years

### "Convoso and Us"

April 19, 2023

5.0

For the most part Convoso is by far the best and easiest dialer to use from an administrative stand point. It's pretty much set and forget on the Agent side (few exceptions aside).

Pros

I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI

Cons

I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses.

Alternatives considered

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

Reason for choosing Convoso

We have been with Convoso since they were SafeSoft Solutions and migrating from the older company to the newer one having had experience with the older one made sense.

Review Source

KL

Kasey L.  
Pre-Sales Representative  
Insurance  
Used the software for: 1-2 years

### "Everquote Convoso "

May 16, 2023

4.0

Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good

Pros

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

Cons

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Review Source

HG

Heather G.  
CRO  
Oil & Energy  
Used the software for: 1-2 years

### "Making more Revenue with Automation, Ease of Use and Contract Rates"

August 15, 2021

5.0

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Pros

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Cons

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Alternatives considered

[Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)

Reason for choosing Convoso

A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews.

Switched from

[Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Five9](https://www.capterra.com/p/132405/Five9/)[CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)

Connection rates, real time views and list management/automation

Review Source

JW

Jason W.  
President  
Insurance  
Used the software for: 2+ years

### "A pricier but more customizable dialer that we've grown with over the last 6 years"

January 3, 2022

4.0

Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Switched from

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)

We started with Convoso and moved to Chase due to easier functionality including built-in (and real-time) screen share. We returned to Convoso in spite of that but still experience challenges with non-dialable dispositions.

Review Source

KS

Kaleb S.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "You pay for what you get"

January 3, 2022

5.0

so far so good. I have been treated well, my only complaints are the above mentioned

Pros

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

Cons

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Reason for choosing Convoso

Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them

Review Source

KA

Kosh A.  
Sales Manager  
Financial Services  
Used the software for: 2+ years

### "Not worth it!"

August 17, 2021

1.0

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Pros

Nothing about this dialer is as they claim.

Cons

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Review Source

Response from Convoso

January 6, 2022

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

SS

Sandra S.  
Moving Coordinator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "My company switched to Convoso and it feels like Christmas!"

April 28, 2023

5.0

I like it, my first time using a dialer for my industry (moving) but so far as I get more familiarized I can see it working best during our peak season as far as maximizing our contact and earning potential.

Pros

The auto dialer, the Telephony feature, the ease of scheduling callbacks and having them automatically dialed. It has not only maximized my contact with quoted customers and previously auto-blocked customers, but it has also helped me and my supervisors monitor the areas of improvement I need to work on to reach my maximum sale potential. Over time I will see an overall increase in my sales, if these are

Cons

inegration from our quoting software using click-to-dial doesn't always work, but I know overtime these glitches will get figured out and fixed (we've recently transitioned and are still learning)

Review Source

Yogan M.  
Dialler Manager  
Telecommunications  
Used the software for: 1-2 years

### "13Ten Convoso"

October 17, 2023

5.0

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Reason for choosing Convoso

Simple and user friendly and the pricing cant be beaten by other alternative products.

Review Source

Response from Convoso

January 8, 2024

Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!

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