# Page 7 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Convoso ## Showing most helpful reviews Showing 151-175 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SO Samantha O. Sales Medical Devices Used the software for: 2+ years ### "One Health Direct employee" May 18, 2023 4.0 I have been using convoso in this company for several years and we seem to like it as a company. Pros I like the automatic dialer and the easy to use system of it. Cons I dont like that the script can be slow Review Source GS Gary S. PSR AGENT Insurance Used the software for: 1-2 years ### "I would highly recommend" April 28, 2023 5.0 It has really helped the Business profit in a big way. So easy to navigate, easy to learn. And by far the best dialer system I have used from the rest. Pros Contact information, Disposition of calls, sound and quality, features such as breaks, training. Very easy to use and navigate. Cons I like it all. I haven't found any cons. Overall it's been a great experience. Review Source DO Douglas O. Exit Consultant Legal Services Used the software for: 6-12 months ### "Great tool" June 13, 2024 5.0 Pros I love how easy it is to dispo calls and leave notes Cons nothing that i dislike about convoso so far it has been good Review Source DA Diego A. Technical operation manager Consumer Services Used the software for: Less than 6 months ### "Convoso is a good option for small and medium business" January 2, 2024 5.0 It has been an excellent experience, it's functional and has a lot of options. Pros The customer service, they're always there in case I need them. Cons Could be sometimes a little bit challenging if you're not a tech savvy person Reason for choosing Convoso Definitely the customer service, that's the main reason why we selected convoso. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) More options, customer service and easy to use. Review Source Response from Convoso January 7, 2024 Thanks for sharing your experience with Convoso, Diego. We love hearing about how our solution and customer support help teams to be more effective and companies to grow. AJ Alliyah J. Customer Contact Agent Insurance Used the software for: Less than 6 months ### "Thank you!!" June 14, 2024 5.0 Pros Responds to demands quickly and promptly. Cons I do not have any Con at this time for Convoso. Review Source RH Ryan H. Medicare Advocate Insurance Used the software for: Less than 6 months ### "Everyday use" June 13, 2024 4.0 Pros convenient and easy to use which makes my daily work less stressful. Cons The details of the call is slow to show up on screen once the client answers phone. Review Source JM John M. Sales agent Insurance Used the software for: Less than 6 months ### "Convoso is well rounded" June 13, 2024 5.0 Overall has been super great organized and easy to use. Pros Organization, user friendly. Keeps track of all the necessities. Cons Sometimes I will run into issues with audio. Review Source vS vicdalis S. contact center agent Insurance Used the software for: 6-12 months ### "daily user of convoso" June 13, 2024 5.0 Pros easy to navigate during the transfer process Cons the automatic kick out when in "restroom" Review Source BS Brian S. Director of Call Centers Construction Used the software for: 1-2 years ### "Convoso Review" December 9, 2023 5.0 Very positive. I love this dialer and it's capabilities. Pros Speed to Lead, highly configurable, reporting, great support team Cons Needs to be fully integrated with SaleSforce Reason for choosing Convoso Speed to Lead, month to month payment (no long contract) Review Source Response from Convoso January 8, 2024 Thanks for the shoutout Brian! Reaching leads quickly and streamlining processes is essential for folks growing their businesses in home services. We're thrilled to learn our solution is helping you and your call center teams to reach more leads faster and deliver strong results. TP Taylor P. Medicare Agent Insurance Used the software for: Less than 6 months ### "Convoso Review" June 13, 2024 4.0 Pros Sound quality is pretty good, and finding purchased leads works well also Cons It's complicated to make outbound calls when you're already on one. The need to create a lead to dial out is frustrating. Review Source tT tyshaun T. medicare sales Insurance Used the software for: Less than 6 months ### "convoso review" June 18, 2024 4.0 Pros easily able to navigate website with little training. Cons quality of calls , call quality is sometimes lacking . Review Source SC Sebastian C. Lending Broker Financial Services Used the software for: 2+ years ### "Convoso Review" April 28, 2023 5.0 Pros One of the things that I like most about Convoso is its automated dialing feature. It saves me a lot of time by dialing numbers automatically, and I can focus on talking to potential clients. The platform also has a powerful lead management system that allows me to keep track of all my leads in one place. I can easily sort, filter, and prioritize my leads based on their level of interest and urgency. Cons occasional technical glitches, although the support team has been prompt and helpful in addressing these issues. Review Source DW Donnie W. Call Center Agent Insurance Used the software for: Less than 6 months ### "Great Product " June 14, 2024 5.0 Pros easy to navigate the page product loads customers name and information quickly Cons nothing not to like the product is so user friendly Review Source DW Daniel W. Workups Case Manager Legal Services Used the software for: 6-12 months ### "Convoso is Helpful and Great for a Growing Business" May 15, 2023 4.0 Pros Easy to use, and it is very flexible to change with how our business is always growing and changing over the past year that I've been apart of this company. Cons Some lead management can be hard to organize or change immediately when going from one type of tort to the other, or when a certain campaign ends it can be hard to get rid of those leads... Review Source GM Gabriel M. License Medicare Sales Agent Insurance Used the software for: 6-12 months ### "Pros and Cons of Convoso" June 13, 2024 4.0 Pros I like that the system is easy to understand and use on a day to day basis. Cons Sometimes I get phone calls that I cannot hear and My Convoso account does not allow me to call clients or create a new lead in the system. Review Source aE alejandro E. Sales associate manager Financial Services Used the software for: 2+ years ### "Call center usage" May 3, 2023 5.0 Great experience Pros the features i like the most was having access to multiple agent/admin reports Cons recordings take several minutes to load. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Leads-con Review Source BT Brendan T. Training And Development Coordinator Computer Software Used the software for: 1-2 years ### "Convoso Agent Review" May 15, 2023 4.0 On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues Pros assigning campaigns , skills levels, and other user functions is easy and quick Cons forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call Review Source cS chris S. agent Insurance Used the software for: 1-2 years ### "Chris Saporito review " April 28, 2023 2.0 would prefer something with higher quality Pros the ability to change some options on incoming info. but its still a pain and looks dated Cons Call quality goes in and out even with full fiber connections. looks dated Review Source NM Nicole M. Health Insurance Agent Insurance Used the software for: 6-12 months ### "Great for Insurance" April 28, 2023 5.0 I have been using convoso for almost a year and have had a really good experience with it so far. I can keep track of sales and clients, as well as callbacks Pros I love that I can keep track of my sales, and see what type of calls I am getting. I like that my clients can reach me over the system and leave voicemails. I need as much communication as possible during the day and I get it with this system. I love the personal callback feature as well. Cons Getting booted if you accidentally X out of it instead of log out. Review Source JR Jon R. CSR Information Technology and Services Used the software for: Less than 6 months ### "Simple and easy to use" June 13, 2024 5.0 Pros It was easy to use, able to maximise workflow Cons ui isnt the worlds greatest but it doesn't really need to be Review Source TS Tyler S. Agent Insurance Used the software for: 1-2 years ### "Review of convoso" June 13, 2024 3.0 Pros It easily displays the number of calls taken. Cons Doesn't always work properly. Ease of use is not as user friendly as I would like. Review Source VR Verified Reviewer Director of Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Convoso is an innovative dialer tool" July 5, 2023 5.0 we are hoping to better penetrate our data and are still in the initial phases but the convoso team has been very helpful Pros the immense knowledge the team has about the product, the communication and onboarding, the capabilities it has Cons the pricing - we are used to vici dial and it doesn't seem to compare price wise Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing Convoso We are still assessing if we will switch but convoso seems like a very sophisticated product Review Source BG Brianna G. Intake Specialist Legal Services Used the software for: 6-12 months ### "4 Stars" April 30, 2023 4.0 Overall okay! Pros I appreciate the features that enable productivity, as wall as marketing volume. The automatic call assignment is user friendly and simple to understand. Call quality/ call recording quality is typically high. Cons Would be 5 stars but the connectivity issues are very persistent. Occasional forced pauses, and forced log outs fumble potential closed deals. The network reliability Convoso requires makes for a pain. Review Source TH Tango H. Compliance Officer Insurance Used the software for: 2+ years ### "Convoso Review" May 31, 2023 5.0 Pros Ease of use and does not require much to adjust to. Cons Some recordings were missing and could not be retrieved. Review Source MS MaryAnn S. Pre Sales Rep Insurance Used the software for: 6-12 months ### "Convoso is great " April 28, 2023 5.0 Convoso makes it easy to connect with consumers and hold conference calls to get them connected with the right company. The system is very simplistic so it is easy to use. Pros Convoso makes it easy to connect with consumers and hold conference calls to get them connected with the right company. The system is very simplistic so it is easy to use. Cons Nothing it is great. We have had no or minimal issues with it. Problems are always resolved very quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.