# Page 8 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Convoso ## Showing most helpful reviews Showing 176-200 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJD Takuya John D. Lead Manager Insurance Used the software for: 1-2 years ### "convoso feedback review" September 22, 2022 4.0 its ok i hope the cons will be improve Pros easy to use and good support though sometime its awhile to resolve Cons seems like its laggy lately specially in extracting data unlike before same as goes on the report and there some feature that are still missing. Reason for choosing Convoso contact rate and to increase sales Review Source AS Ashley S. Telesales Insurance Used the software for: 2+ years ### "Overall easy to use" April 28, 2023 4.0 For the most part, it is easy and functions well. From time to time, it can freeze and is usually easily resolved by our IT Team. Pros Layout as far as dispositions and features are easy to locate and use. Cons Recommend if they you have not done so already, providing companies with easy to use guides or FAQs. It would be great if we could do a call back setting and easily go back into our other settings without having to log out and then log back in. We lose time in our dialer due to this. Review Source TJ Tawnya J. Business Development Associate Consumer Services Used the software for: 6-12 months ### "SDR Frequent User" April 29, 2023 4.0 Overall it is a tool to use in a start-up environment, with minimal training needed. This is great when you are wanting to get up and going with business rapidly. Pros Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up. Cons It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls. Review Source cR christy R. PSR Insurance Used the software for: 1-2 years ### "convoso" April 28, 2023 5.0 100% like convoso Pros how easy it is to easy i take calls on the daily for my job an its easy an works good Cons i haven't had issues at all using convoso an when i think there's a issue the people are always on it to help Review Source CB Carter B. IT Admin Leisure, Travel & Tourism Used the software for: 1-2 years ### "A good product that does just about everything with a few minor issues" August 19, 2022 4.0 Pros The ease of use and customer support make this product very easy for our small/mid sized business. I am able to contact support and have a real person responding within minutes able to assist with most minor issues. Larger scale issues take more time and can have some communication issues but overall it is great. Cons Reporting could be better. Convoso has been updating their platform and has made reporting not as intuitive. I am sure as they continue to refine their product it will be better. Review Source VR Verified Reviewer OUTBOUND SALES REPRESENTATIVE Hospital & Health Care Used the software for: 2+ years ### "A Friendly user software" May 3, 2019 5.0 I have great experience with convoso. Pros What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business. Cons The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed. Review Source Response from Convoso May 9, 2019 We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform. TD Tisa D. Catalyst Real Estate Used the software for: 6-12 months ### "Connection is Key!" January 4, 2022 5.0 Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for! Pros Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting Cons Cost per minute and ClearCall Cost-CPM is higher than other companies Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Switched from [mojo](https://www.capterra.com/p/212343/mojo/) Connection Rate Review Source SW Shaquile W. Health insurance agent Insurance Used the software for: Less than 6 months ### "Quality of Convoso" April 28, 2023 5.0 Pros This product is simple & easy to use and navigate. It doesn’t require much effort. You are able to keep track of your calls & notate if you need to & edit call information. Cons The thing I dislike would be that Salome of the customer’s information stays saved on the leads & you have to manually delete them. Review Source CM Carissa M. Customer Service Agent Insurance Used the software for: Less than 6 months ### "Helps me pave a quick way to my business goals!" April 28, 2023 4.0 For the most part I like Convoso because it does help me reach my business and sales goes daily. Pros I love the accessibility and accountability of Convoso. Customer service is always ready to help take care of any problem, including getting IT representative to look into any technology problems. There can be some hiccups, just like with all technology, especially running across multiple internet provider signals but Convoso works fast to remedy this problem! We are steadily able to keep pushing and meet our team goals daily, no matter what and this is what counts! Cons Like anyone else, it can be annoying when you are kicked out in the middle of a transfer but this doesn't happen often. Review Source SN Skyler N. Insurance Agent Insurance Used the software for: 1-2 years ### "Review" April 28, 2023 3.0 Its not the worst but not the best Pros Easyish to use not bad overall. Outbound autodial for conference calls is nice Cons Poor call quality, line delays, frequent tech problems Review Source MS Monroe S. Sales Manager Real Estate Used the software for: 1-2 years ### "Overall a great product. I would recommend it for scaling companies" October 21, 2022 5.0 great. they have responsive support. pretty intuitive functions/use. Pros great for multiple users, scaling a call team Cons integration took longer than expected, but they were very responsive. Reason for choosing Convoso more catered towards multiple users Review Source ES Ethan S. General Manager Marketing and Advertising Used the software for: 2+ years ### "Convoso Outbound dialer" March 31, 2022 5.0 Pros the progressive dialer, little or no downtime anymore which is rare for a dialer system. Cons Make it more like a crm and not just a dialer software. Ex. Have ability to manage your leads outside of the dialer. Review Source BF Billie F. Pre Sales Manager Insurance Used the software for: 1-2 years ### "Convoso In Use" April 28, 2023 4.0 I love how easy Convoso is to use, and to train new user on. It is very easy to navigate. The only negative issue is when the system has delays or call connection issues for us. Overall I am happy with the service we get from convoso. Pros Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use. Cons The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process. Review Source TB Tabatha B. solar specialist Renewables & Environment Used the software for: 6-12 months ### "Convoso Review" May 2, 2023 2.0 I use convos to set appts for a solar specialist to come to a homeowners to explain solar energy. Pros I like having all call history saved between 3 different teams. Cons Better lead updates and calls coming in to slow. Review Source DO Diobert O. Senior Manager Real Estate Used the software for: 1-2 years ### "Great things from Convoso" April 29, 2023 5.0 It has been great so far! We have been using it for more than 1 year and we didn't have any major problems with it. Pros User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing Cons Nothing as of the moment. Convoso is giving us a bang for our buck. Everything is working great! Reason for choosing Convoso It had good reviews, great service, and not so expensive but didn't come short in the quality of service. Review Source KC Kevin C. sales agent Insurance Used the software for: 1-2 years ### "Convoso evaluation" April 28, 2023 4.0 overall its a very good tool to work with. not complicated Pros I like how its very easy to use. It's pretty plug and play. the dispositions are easy to get to . Cons Its not too easy to do a manual dial out. Review Source SS Serena S. Call center rep Insurance Used the software for: 1-2 years ### "Convoso " April 28, 2023 3.0 Pros I like that it’s pretty easy to use quick to learn. Cons Slow at times or sound issues become a problem Review Source DR Daniel R. Sales Rep Insurance Used the software for: 6-12 months ### "Perfect for Me" April 28, 2023 5.0 Pros What I like most about Convoso is that it does not depend on software based content. I just go the website and log in everyday. Do not have to worry about updates or making my computer slower by running another program other than the browser. Cons The only thing I want them to add is a way to "reserve" my potential deals. I can set a callback, but if I miss it, it is no longer in my system. I get busy with other clients and that can make it difficult to hit the exact call time. My only workaround now is to put set that callback out for 2 weeks down the road and then trying to reach the customer everyday before then to close the deal. Review Source JS Justin S. Sales Agent Insurance Used the software for: 6-12 months ### "Convoso is awesome " May 8, 2023 4.0 Pros It makes everything I do easier and I get a lot more done in less steps and time then other options I have worked with before Cons Not the best on MacBooks but still proficient if you make a few adjustments Review Source AT Aaron T. Agent Insurance Used the software for: 1-2 years ### "Convoso is mid" April 28, 2023 4.0 My overall experience is that it is okay Pros I can use it. Cons Sometimes I am not able to hear the person on the other end of the phone Review Source LN Lisa N. Qualification Specialist Consumer Services Used the software for: Less than 6 months ### "Convoso Review" May 3, 2023 4.0 My overall experience has been pleasant. I wish Jared was more affordable for my startup company so we could reinstate those leads. Pros Convoso has easy access to the dialer, history, and notes. Cons Limited dialer. Now that we have dropped Jared leads, we're getting mostly public records and few of them are interested or even own timeshares. Review Source JE James E. Pre-Sales Representative Insurance Used the software for: 6-12 months ### "Does the job and does it well!" April 28, 2023 4.0 Pros Convose has been the easiest sales tool i’ve worked with in the past few years and that has to be my favorite part. Cons The only con for Convoso is that there are times where the tool may lag and mess with efficiency. Review Source Rod F. Sales Manager Consumer Goods Used the software for: 6-12 months ### "Convoso Dialer" April 26, 2023 5.0 Pros Entire process. Discovery-Implementation Cons I have no complaints thus far. The system is user friendly and has provided good results for my team. Review Source JC James C. Marketing Director Insurance Used the software for: 2+ years ### "Great Lead Management" April 7, 2022 5.0 Pros Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team. Cons The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does. Review Source AG Anwar G. Sales Representative Telecommunications Used the software for: Less than 6 months ### "My Lovely time with Convoso" May 3, 2023 5.0 My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace. I enjoy using convoso because of the ease of usage and it offers many different aspects such as wait time, pause time and handle time to alert you . Pros I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls. Cons A feature I think that Convoso should add is to give the users the opportunity to view the hours they were on the dialer or the hours that they worked throughout the day. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Change of Workplace Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.