# Page 8 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Convoso

## Showing most helpful reviews

Showing 176-200 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Director of Marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Convoso is an innovative dialer tool"

July 5, 2023

5.0

we are hoping to better penetrate our data and are still in the initial phases but the convoso team has been very helpful

Pros

the immense knowledge the team has about the product, the communication and onboarding, the capabilities it has

Cons

the pricing - we are used to vici dial and it doesn't seem to compare price wise

Alternatives considered

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

Reason for choosing Convoso

We are still assessing if we will switch but convoso seems like a very sophisticated product

Review Source

BG

Brianna G.  
Intake Specialist  
Legal Services  
Used the software for: 6-12 months

### "4 Stars"

April 30, 2023

4.0

Overall okay!

Pros

I appreciate the features that enable productivity, as wall as marketing volume. The automatic call assignment is user friendly and simple to understand. Call quality/ call recording quality is typically high.

Cons

Would be 5 stars but the connectivity issues are very persistent. Occasional forced pauses, and forced log outs fumble potential closed deals. The network reliability Convoso requires makes for a pain.

Review Source

TH

Tango H.  
Compliance Officer  
Insurance  
Used the software for: 2+ years

### "Convoso Review"

May 31, 2023

5.0

Pros

Ease of use and does not require much to adjust to.

Cons

Some recordings were missing and could not be retrieved.

Review Source

MS

MaryAnn S.  
Pre Sales Rep  
Insurance  
Used the software for: 6-12 months

### "Convoso is great "

April 28, 2023

5.0

Convoso makes it easy to connect with consumers and hold conference calls to get them connected with the right company. The system is very simplistic so it is easy to use.

Pros

Convoso makes it easy to connect with consumers and hold conference calls to get them connected with the right company. The system is very simplistic so it is easy to use.

Cons

Nothing it is great. We have had no or minimal issues with it. Problems are always resolved very quickly.

Review Source

TJD

Takuya John D.  
Lead Manager  
Insurance  
Used the software for: 1-2 years

### "convoso feedback review"

September 22, 2022

4.0

its ok i hope the cons will be improve

Pros

easy to use and good support though sometime its awhile to resolve

Cons

seems like its laggy lately specially in extracting data unlike before same as goes on the report and there some feature that are still missing.

Reason for choosing Convoso

contact rate and to increase sales

Review Source

AS

Ashley S.  
Telesales  
Insurance  
Used the software for: 2+ years

### "Overall easy to use"

April 28, 2023

4.0

For the most part, it is easy and functions well. From time to time, it can freeze and is usually easily resolved by our IT Team.

Pros

Layout as far as dispositions and features are easy to locate and use.

Cons

Recommend if they you have not done so already, providing companies with easy to use guides or FAQs. It would be great if we could do a call back setting and easily go back into our other settings without having to log out and then log back in. We lose time in our dialer due to this.

Review Source

TJ

Tawnya J.  
Business Development Associate  
Consumer Services  
Used the software for: 6-12 months

### "SDR Frequent User"

April 29, 2023

4.0

Overall it is a tool to use in a start-up environment, with minimal training needed. This is great when you are wanting to get up and going with business rapidly.

Pros

Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up.

Cons

It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls.

Review Source

cR

christy R.  
PSR  
Insurance  
Used the software for: 1-2 years

### "convoso"

April 28, 2023

5.0

100% like convoso

Pros

how easy it is to easy i take calls on the daily for my job an its easy an works good

Cons

i haven't had issues at all using convoso an when i think there's a issue the people are always on it to help

Review Source

CB

Carter B.  
IT Admin  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "A good product that does just about everything with a few minor issues"

August 19, 2022

4.0

Pros

The ease of use and customer support make this product very easy for our small/mid sized business. I am able to contact support and have a real person responding within minutes able to assist with most minor issues. Larger scale issues take more time and can have some communication issues but overall it is great.

Cons

Reporting could be better. Convoso has been updating their platform and has made reporting not as intuitive. I am sure as they continue to refine their product it will be better.

Review Source

VR

Verified Reviewer  
OUTBOUND SALES REPRESENTATIVE  
Hospital & Health Care  
Used the software for: 2+ years

### "A Friendly user software"

May 3, 2019

5.0

I have great experience with convoso.

Pros

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Review Source

Response from Convoso

May 9, 2019

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

TD

Tisa D.  
Catalyst  
Real Estate  
Used the software for: 6-12 months

### "Connection is Key!"

January 4, 2022

5.0

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

Alternatives considered

[Five9](https://www.capterra.com/p/132405/Five9/)

Switched from

[mojo](https://www.capterra.com/p/212343/mojo/)

Connection Rate

Review Source

SW

Shaquile W.  
Health insurance agent  
Insurance  
Used the software for: Less than 6 months

### "Quality of Convoso"

April 28, 2023

5.0

Pros

This product is simple & easy to use and navigate. It doesn’t require much effort. You are able to keep track of your calls & notate if you need to & edit call information.

Cons

The thing I dislike would be that Salome of the customer’s information stays saved on the leads & you have to manually delete them.

Review Source

CM

Carissa M.  
Customer Service Agent  
Insurance  
Used the software for: Less than 6 months

### "Helps me pave a quick way to my business goals!"

April 28, 2023

4.0

For the most part I like Convoso because it does help me reach my business and sales goes daily.

Pros

I love the accessibility and accountability of Convoso. Customer service is always ready to help take care of any problem, including getting IT representative to look into any technology problems. There can be some hiccups, just like with all technology, especially running across multiple internet provider signals but Convoso works fast to remedy this problem! We are steadily able to keep pushing and meet our team goals daily, no matter what and this is what counts!

Cons

Like anyone else, it can be annoying when you are kicked out in the middle of a transfer but this doesn't happen often.

Review Source

SN

Skyler N.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "Review"

April 28, 2023

3.0

Its not the worst but not the best

Pros

Easyish to use not bad overall. Outbound autodial for conference calls is nice

Cons

Poor call quality, line delays, frequent tech problems

Review Source

MS

Monroe S.  
Sales Manager  
Real Estate  
Used the software for: 1-2 years

### "Overall a great product. I would recommend it for scaling companies"

October 21, 2022

5.0

great. they have responsive support. pretty intuitive functions/use.

Pros

great for multiple users, scaling a call team

Cons

integration took longer than expected, but they were very responsive.

Reason for choosing Convoso

more catered towards multiple users

Review Source

ES

Ethan S.  
General Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Convoso Outbound dialer"

March 31, 2022

5.0

Pros

the progressive dialer, little or no downtime anymore which is rare for a dialer system.

Cons

Make it more like a crm and not just a dialer software. Ex. Have ability to manage your leads outside of the dialer.

Review Source

BF

Billie F.  
Pre Sales Manager  
Insurance  
Used the software for: 1-2 years

### "Convoso In Use"

April 28, 2023

4.0

I love how easy Convoso is to use, and to train new user on. It is very easy to navigate. The only negative issue is when the system has delays or call connection issues for us. Overall I am happy with the service we get from convoso.

Pros

Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use.

Cons

The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

Review Source

TB

Tabatha B.  
solar specialist  
Renewables & Environment  
Used the software for: 6-12 months

### "Convoso Review"

May 2, 2023

2.0

I use convos to set appts for a solar specialist to come to a homeowners to explain solar energy.

Pros

I like having all call history saved between 3 different teams.

Cons

Better lead updates and calls coming in to slow.

Review Source

DO

Diobert O.  
Senior Manager  
Real Estate  
Used the software for: 1-2 years

### "Great things from Convoso"

April 29, 2023

5.0

It has been great so far! We have been using it for more than 1 year and we didn't have any major problems with it.

Pros

User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing

Cons

Nothing as of the moment. Convoso is giving us a bang for our buck. Everything is working great!

Reason for choosing Convoso

It had good reviews, great service, and not so expensive but didn't come short in the quality of service.

Review Source

KC

Kevin C.  
sales agent  
Insurance  
Used the software for: 1-2 years

### "Convoso evaluation"

April 28, 2023

4.0

overall its a very good tool to work with. not complicated

Pros

I like how its very easy to use. It's pretty plug and play. the dispositions are easy to get to .

Cons

Its not too easy to do a manual dial out.

Review Source

SS

Serena S.  
Call center rep  
Insurance  
Used the software for: 1-2 years

### "Convoso "

April 28, 2023

3.0

Pros

I like that it’s pretty easy to use quick to learn.

Cons

Slow at times or sound issues become a problem

Review Source

DR

Daniel R.  
Sales Rep  
Insurance  
Used the software for: 6-12 months

### "Perfect for Me"

April 28, 2023

5.0

Pros

What I like most about Convoso is that it does not depend on software based content. I just go the website and log in everyday. Do not have to worry about updates or making my computer slower by running another program other than the browser.

Cons

The only thing I want them to add is a way to "reserve" my potential deals. I can set a callback, but if I miss it, it is no longer in my system. I get busy with other clients and that can make it difficult to hit the exact call time. My only workaround now is to put set that callback out for 2 weeks down the road and then trying to reach the customer everyday before then to close the deal.

Review Source

JS

Justin S.  
Sales Agent  
Insurance  
Used the software for: 6-12 months

### "Convoso is awesome "

May 8, 2023

4.0

Pros

It makes everything I do easier and I get a lot more done in less steps and time then other options I have worked with before

Cons

Not the best on MacBooks but still proficient if you make a few adjustments

Review Source

AT

Aaron T.  
Agent  
Insurance  
Used the software for: 1-2 years

### "Convoso is mid"

April 28, 2023

4.0

My overall experience is that it is okay

Pros

I can use it.

Cons

Sometimes I am not able to hear the person on the other end of the phone

Review Source

LN

Lisa N.  
Qualification Specialist  
Consumer Services  
Used the software for: Less than 6 months

### "Convoso Review"

May 3, 2023

4.0

My overall experience has been pleasant. I wish Jared was more affordable for my startup company so we could reinstate those leads.

Pros

Convoso has easy access to the dialer, history, and notes.

Cons

Limited dialer. Now that we have dropped Jared leads, we're getting mostly public records and few of them are interested or even own timeshares.

Review Source

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