# Page 9 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews

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Convoso

4.5 (386)

[View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Convoso

## Showing most helpful reviews

Showing 201-225 of 386 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JE

James E.  
Pre-Sales Representative  
Insurance  
Used the software for: 6-12 months

### "Does the job and does it well!"

April 28, 2023

4.0

Pros

Convose has been the easiest sales tool i’ve worked with in the past few years and that has to be my favorite part.

Cons

The only con for Convoso is that there are times where the tool may lag and mess with efficiency.

Review Source

Rod F.  
Sales Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Convoso Dialer"

April 26, 2023

5.0

Pros

Entire process. Discovery-Implementation

Cons

I have no complaints thus far. The system is user friendly and has provided good results for my team.

Review Source

JC

James C.  
Marketing Director  
Insurance  
Used the software for: 2+ years

### "Great Lead Management"

April 7, 2022

5.0

Pros

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

Cons

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

Review Source

AG

Anwar G.  
Sales Representative  
Telecommunications  
Used the software for: Less than 6 months

### "My Lovely time with Convoso"

May 3, 2023

5.0

My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace. I enjoy using convoso because of the ease of usage and it offers many different aspects such as wait time, pause time and handle time to alert you .

Pros

I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.

Cons

A feature I think that Convoso should add is to give the users the opportunity to view the hours they were on the dialer or the hours that they worked throughout the day.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Change of Workplace

Review Source

GG

Glenda G.  
Call Center Agent  
Marketing and Advertising  
Used the software for: 6-12 months

### "Pleased With Convoso"

April 29, 2023

5.0

I use Convoso in a Call Center along with a team of agents. Generally, I've noticed very few issues with the application.

Pros

As a Call Center Agent, I find Convoso easy to use.

Cons

I'm unaware of any cons at this time other than when the system was down, which happened one time in the seven months I've been using it.

Review Source

DL

Deivid L.  
Acquisitions Manager  
Real Estate  
Used the software for: 1-2 years

### "Convoso Review"

April 28, 2023

5.0

It's great. Valuable tool that I use daily.

Pros

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

Cons

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

Review Source

EW

Elizabeth W.  
Contact Center Representative  
Insurance  
Used the software for: 1-2 years

### "Convoso is a breeze."

April 28, 2023

5.0

Overall pretty pleased.

Pros

Ease of use. Simple setup. Automated dialer.

Cons

Static during some calls on both agent and customer ends.

Review Source

AL

Alyse L.  
call center agent  
Marketing and Advertising  
Used the software for: 1-2 years

### "review about convoso"

April 28, 2023

3.0

overall it’s okay

Pros

i like how fast you can dispo and transfer

Cons

how slow it can be waiting for calls and making sure sound quality

Review Source

CS

Chassidy S.  
psr  
Hospital & Health Care  
Used the software for: 1-2 years

### "convoso"

April 28, 2023

4.0

Pros

convoso is very easy to use and very user friendly

Cons

convoso lags very often and tends to make us lose our leads

Review Source

TM

Tyler M.  
Sales Agent  
Hospital & Health Care  
Used the software for: 1-2 years

### "CONVOSO Review"

April 28, 2023

5.0

Pros

Very east to use, Records calls in a timely manner

Cons

Difficult at times when calls drop due to convoso errors

Review Source

GS

Gonzalo S.  
Sales Advisor  
Financial Services  
Used the software for: 6-12 months

### "About my experience with Convoso"

April 28, 2023

5.0

Overall I think Convoso is useful, practical and very effective to make sales. I totally recommend it!!

Pros

It helps me to organize my sales and saves time to my entire team to make more sales over the phone

Cons

I think Convoso can do a better job with integration of other programs and apps

Review Source

VR

Verified Reviewer  
National Account Manager  
  
Used the software for: 1-2 years

### "An excellent piece of software that has lead to increased productivity and leads using automation."

May 6, 2018

5.0

Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Review Source

Response from Convoso

May 14, 2018

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

CN

Chris N.  
Senior IT manager  
Insurance  
Used the software for: 2+ years

### "Convoso"

May 16, 2023

5.0

Pros

Product is easy to use, convenient and provides a lot of utility.

Cons

Often lags, with some issues that persist on the Agent side.

Review Source

WW

Wil W.  
CIO  
Financial Services  
Used the software for: 6-12 months

### "Does what we need"

December 8, 2022

5.0

Support is always very good and we have had no major outages or issues. Overall happy with our service.

Pros

DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.

Cons

Expensive telecommunication charges. Above the industry average with not much wiggle room.

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

We needed better spam mitigation and a system that was reasonable to admin. Five9 became very clunky with add-ons and the cost ballooned very fast. Convoso did all of what we needed out of the box.

Review Source

BR

Barbara R.  
Financial Strategist  
Financial Services  
Used the software for: Less than 6 months

### "Barbara Recchia review"

April 29, 2023

4.0

Pros

Ability to dial out and receive calls from system. However often slow.

Cons

Lack of ability to text or email directly from the lead

Review Source

CC

Caliph C.  
Debt Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Great"

April 28, 2023

5.0

Pros

The caller id and the options. The product is very easy to use. YesI

Cons

I don't think the product is difficult and is very easy to use

Review Source

SG

Sean G.  
VP Business Development  
Medical Devices  
Used the software for: 1-2 years

### "Convoso Review"

September 1, 2022

5.0

Convoso is a top notch SAAS provider with customer experience top of mind from the \[SENSITIVE CONTENT\] to Support.

Pros

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Cons

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

Review Source

IR

Isaiah R.  
Licensed Agent  
Insurance  
Used the software for: 2+ years

### "Leading Dialing Software"

April 28, 2023

4.0

Pros

Really simple to use, user friendly and great features for event and detail recording

Cons

Incorrect Lead ID upon inbound call. loss of call notes ect.

Review Source

PM

Peter M.  
Senior Benefits Advocate  
Insurance  
Used the software for: Less than 6 months

### "Great platform to make you and your company more efficient and predictable"

April 28, 2023

5.0

Pros

It is very user friendly. Also the tech integrates very well with multiple different software.

Cons

I wish there were some customizable features on small items/icons. Perhaps letting users move the location of certain toggles or drop down menus as their functionality is increased if I don't have to go clear around the site/page for frequently moved or selected items.

Review Source

IC

Imelda C.  
Virtual Assistant  
  
Used the software for: 1-2 years

### "Contact Center VOIP and dialer for inbound or outbound calls"

February 12, 2019

4.0

Pros

If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Cons

There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

Review Source

SA

Stephanie A.  
Presales Rep  
Automotive  
Used the software for: 1-2 years

### "Convoso Review "

April 28, 2023

5.0

Convoso is very easy to use and provides great service!

Pros

I would say my experience with convoso has been very easy, smooth and great! The system is easy to navigate and my favorite feature is the call log. I can visit that tag and download any call to refrence back to.

Cons

The only con on my end would have to be the delays we face during high volume.

Review Source

HL

Hilda L.  
Appointment Setter  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy Dialer to use"

May 1, 2023

5.0

Pros

Customizable and easy to use/understand. Many great features

Cons

Audios take long to process. Many "system failures" for no more than an hour

Review Source

CT

Chance T.  
N/A  
Financial Services  
Used the software for: 1-2 years

### "Amazing system"

April 28, 2023

5.0

Pros

easy use and beginner friendly services.

Cons

Delay on phone when picking up and slows down

Review Source

CB

Criswil B.  
lEAD GENERATION SPECIALIST  
Construction  
Used the software for: 1-2 years

### "none"

April 28, 2023

5.0

3

Pros

easy to use and convinient

Cons

it keeps having an issue with audio and laggy

Review Source

JQ

Justin Q.  
Lead Manager  
Real Estate  
Used the software for: 1-2 years

### "Great Product"

April 28, 2023

4.0

Pros

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

Cons

We've had some integration issues on occasion, but these have been few and far in between.

Review Source

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