# Page 9 | Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Convoso the right Call Center solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (387) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Convoso ## Showing most helpful reviews Showing 201-225 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lB larry B. patient intake Health, Wellness and Fitness Used the software for: Less than 6 months ### "used in training" June 13, 2024 5.0 Pros what i liked most about convoso is that its very user friendly Cons theres not much that i didnt like about convoso Review Source GG Glenda G. Call Center Agent Marketing and Advertising Used the software for: 6-12 months ### "Pleased With Convoso" April 29, 2023 5.0 I use Convoso in a Call Center along with a team of agents. Generally, I've noticed very few issues with the application. Pros As a Call Center Agent, I find Convoso easy to use. Cons I'm unaware of any cons at this time other than when the system was down, which happened one time in the seven months I've been using it. Review Source DL Deivid L. Acquisitions Manager Real Estate Used the software for: 1-2 years ### "Convoso Review" April 28, 2023 5.0 It's great. Valuable tool that I use daily. Pros I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity. Cons I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device. Review Source EW Elizabeth W. Contact Center Representative Insurance Used the software for: 1-2 years ### "Convoso is a breeze." April 28, 2023 5.0 Overall pretty pleased. Pros Ease of use. Simple setup. Automated dialer. Cons Static during some calls on both agent and customer ends. Review Source AL Alyse L. call center agent Marketing and Advertising Used the software for: 1-2 years ### "review about convoso" April 28, 2023 3.0 overall it’s okay Pros i like how fast you can dispo and transfer Cons how slow it can be waiting for calls and making sure sound quality Review Source CG Christian G. Client Services Manager Financial Services Used the software for: Less than 6 months ### "My Convoso Experience" June 19, 2024 5.0 Pros The ease of power dialing as well the campaign set up. Cons No cons, Convoso truly meets my company's needs. Review Source CS Chassidy S. psr Hospital & Health Care Used the software for: 1-2 years ### "convoso" April 28, 2023 4.0 Pros convoso is very easy to use and very user friendly Cons convoso lags very often and tends to make us lose our leads Review Source TM Tyler M. Sales Agent Hospital & Health Care Used the software for: 1-2 years ### "CONVOSO Review" April 28, 2023 5.0 Pros Very east to use, Records calls in a timely manner Cons Difficult at times when calls drop due to convoso errors Review Source GS Gonzalo S. Sales Advisor Financial Services Used the software for: 6-12 months ### "About my experience with Convoso" April 28, 2023 5.0 Overall I think Convoso is useful, practical and very effective to make sales. I totally recommend it!! Pros It helps me to organize my sales and saves time to my entire team to make more sales over the phone Cons I think Convoso can do a better job with integration of other programs and apps Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "An excellent piece of software that has lead to increased productivity and leads using automation." May 6, 2018 5.0 Pros The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company. Cons The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice. Review Source Response from Convoso May 14, 2018 Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues. CN Chris N. Senior IT manager Insurance Used the software for: 2+ years ### "Convoso" May 16, 2023 5.0 Pros Product is easy to use, convenient and provides a lot of utility. Cons Often lags, with some issues that persist on the Agent side. Review Source WW Wil W. CIO Financial Services Used the software for: 6-12 months ### "Does what we need" December 8, 2022 5.0 Support is always very good and we have had no major outages or issues. Overall happy with our service. Pros DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good. Cons Expensive telecommunication charges. Above the industry average with not much wiggle room. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) We needed better spam mitigation and a system that was reasonable to admin. Five9 became very clunky with add-ons and the cost ballooned very fast. Convoso did all of what we needed out of the box. Review Source BR Barbara R. Financial Strategist Financial Services Used the software for: Less than 6 months ### "Barbara Recchia review" April 29, 2023 4.0 Pros Ability to dial out and receive calls from system. However often slow. Cons Lack of ability to text or email directly from the lead Review Source CC Caliph C. Debt Specialist Telecommunications Used the software for: 1-2 years ### "Great" April 28, 2023 5.0 Pros The caller id and the options. The product is very easy to use. YesI Cons I don't think the product is difficult and is very easy to use Review Source SG Sean G. VP Business Development Medical Devices Used the software for: 1-2 years ### "Convoso Review" September 1, 2022 5.0 Convoso is a top notch SAAS provider with customer experience top of mind from the \[SENSITIVE CONTENT\] to Support. Pros Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more. Cons Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great. Review Source IR Isaiah R. Licensed Agent Insurance Used the software for: 2+ years ### "Leading Dialing Software" April 28, 2023 4.0 Pros Really simple to use, user friendly and great features for event and detail recording Cons Incorrect Lead ID upon inbound call. loss of call notes ect. Review Source PM Peter M. Senior Benefits Advocate Insurance Used the software for: Less than 6 months ### "Great platform to make you and your company more efficient and predictable" April 28, 2023 5.0 Pros It is very user friendly. Also the tech integrates very well with multiple different software. Cons I wish there were some customizable features on small items/icons. Perhaps letting users move the location of certain toggles or drop down menus as their functionality is increased if I don't have to go clear around the site/page for frequently moved or selected items. Review Source IC Imelda C. Virtual Assistant Used the software for: 1-2 years ### "Contact Center VOIP and dialer for inbound or outbound calls" February 12, 2019 4.0 Pros If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls. Cons There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection. Review Source SA Stephanie A. Presales Rep Automotive Used the software for: 1-2 years ### "Convoso Review " April 28, 2023 5.0 Convoso is very easy to use and provides great service! Pros I would say my experience with convoso has been very easy, smooth and great! The system is easy to navigate and my favorite feature is the call log. I can visit that tag and download any call to refrence back to. Cons The only con on my end would have to be the delays we face during high volume. Review Source HL Hilda L. Appointment Setter Marketing and Advertising Used the software for: 2+ years ### "Easy Dialer to use" May 1, 2023 5.0 Pros Customizable and easy to use/understand. Many great features Cons Audios take long to process. Many "system failures" for no more than an hour Review Source CT Chance T. N/A Financial Services Used the software for: 1-2 years ### "Amazing system" April 28, 2023 5.0 Pros easy use and beginner friendly services. Cons Delay on phone when picking up and slows down Review Source CB Criswil B. lEAD GENERATION SPECIALIST Construction Used the software for: 1-2 years ### "none" April 28, 2023 5.0 3 Pros easy to use and convinient Cons it keeps having an issue with audio and laggy Review Source JQ Justin Q. Lead Manager Real Estate Used the software for: 1-2 years ### "Great Product" April 28, 2023 4.0 Pros This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness. Cons We've had some integration issues on occasion, but these have been few and far in between. Review Source AM Ashley M. Dialler Manager Telecommunications Used the software for: 6-12 months ### "13Ten Convoso" April 14, 2023 5.0 Gaining more productivity as the reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze. Pros Very simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems. Cons Convoso is exceptional there's nothing to not like about Convoso. Review Source CS Charles S. Benefit Advisor Insurance Used the software for: 6-12 months ### "Convoso Review" April 28, 2023 5.0 Overall a much better experience compared to previous CRM or calling software used Pros Easy of use with calling and customization Cons Outbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.