Widen

Widen Collective

4.5 / 5 267 reviews

Who Uses This Software?

Medium-to-large businesses with a marketing focus. Key verticals: Manufacturing, Consumer Products, Apparel & Fashion, Healthcare & Medical Tech, Hospitality, Education, Entertainment, Agencies.


Average Ratings

267 Reviews
Value Ease
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $27,990.00/year
  • Pricing Details
    Licensing and implementation + annual subscription plus options.
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Widen
  • www.widen.com
  • Founded 1948
  • United States

About Widen Collective

Recognized by Capterra users for Best Value and Best Ease of Use, Widen is the company that does what it says, striving to be the best part of its customers day, every day. Learn more and request a demo at www.widen.com.


Widen Collective Features

  • Access Control
  • Data Deduplication
  • Document Management
  • eDiscovery
  • Email Archiving
  • Multimedia Archiving
  • Retention Management
  • Storage Management
  • Version Control
  • Web Archiving
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control
  • Audience Targeting
  • Brand Management
  • Campaign Management
  • Categorization / Grouping
  • Conversion Tracking
  • Distribution Management
  • Editorial Calendar
  • Multi-Channel Publishing
  • Publish Scheduling
  • SEO Management
  • Social Media Management
  • Video Management
  • Access Controls/Permissions
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Customizable Branding
  • Metadata Management
  • Reporting/Analytics
  • Search/Filter
  • Version Control
  • Workflow Management
  • Activity Planning
  • Analytics / ROI Tracking
  • Approval Workflow
  • Brand Management
  • Budgeting & Forecasting
  • Content Management
  • Digital Asset Management
  • Expense Management
  • Marketing Calendar
  • Strategic Planning
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Analytics
  • Brand Overlay
  • Bulk Uploading
  • Closed Captions
  • Mobile Screen Support
  • Privacy Options
  • Social Sharing
  • Video Looping
  • Video Streaming
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Widen Collective Reviews Recently Reviewed!


Widen Collective is the best Digital Asset Management system I have ever worked with.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used quite a few DAM solutions in the past and Widen is by far the best one I have worked with. The thing that I like the best is the ability to manage the metadata just as easy as it is to manage the assets themselves.

On top of that, the ability to assign permissions to access and administer assets by role has proven to be very valuable. We have assets that are only applicable to certain customers, so I can easily manage that through the admin tool.

The time that we spent managing assets went from a full-time person's job before implementing Widen to only an hour or so a week once it is up and running.

My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need.

In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage.

Cons: The only thing I have an issue with is my inability to customize the home page. From what I can tell, you have to be pretty savvy at HTML to do it right. But, I can say that there are some basic things that you can customize that will make your page on brand by adding logos and customizing the colors of fonts, buttons, etc.

Overall: My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need.

In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage.

We love WIDEN

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes keeping things organized (which is a complicated job) super easy.

Cons: It works really, really well, but as with any asset management tool, there is ongoing maintenance and auditing that has to take place. That can get tedious at times, but we realize that it has to be done to keep things current, delete outdated/redundant assets, or just to check things that might have been uploaded with incorrect metadata, for instance.

Overall: We've been using WIDEN's DAM for about three years now to organize and distribute marketing deliverables to other internal departments like sales, development, etc. It makes it so easy to have a single, definitive location to find marketing-related assets. People don't have to wonder where to look to see if they have the latest version of an asset. And we don't have to worry about people accessing things they shouldn't. It also cuts down a lot on the requests we get day to day, because folks know where to go to find things themselves. And the support team at WIDEN is awesome and super friendly and helpful whenever we do have to reach out to them (which isn't that often because their product is great!).

Recommendations to other buyers: Have a plan going in to make sure you start out organized. It's much easier to do all that work up front than to try to get the cat back in the bag after launch.

Great DAM solution!

Sep 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love that it is cloud-based and you can access it from any computer, phone or tablet. It's super easy to create collections and share media with internal and external clients.

Cons: Some of the features need updating in my opinion. I have asked several times for certain changes that I'm sure I'm not the only one to encounter.

Overall: One of the best things about Widen is their customer support. Every team member I've interacted with has been incredibly knowledgable and genuinely wants to help me. For example, I had a vision for our Dashboard page, and I wasn't sure how to achieve it myself because it involved a fair amount of coding. One of the customer support staff worked (very patiently) with me to literally build my vision. I even hand drew a picture and emailed it to him so he could see what I wanted. Thank you Tyson Purcell!

So whether it's through the vast information on the Support Page, the direct chat, or emailing or talking with very responsive Widen staff, I have found a solution to just about all of the problems I have encountered. It's not just admin who love Widen, our users have told us how easy it is to use to search and share assets.

Widen is an advanced, user friendly media asset

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The biggest business problem that it has solved for my company is it allows multiple people to do what once was a one person task. It saves time when being able to have multiple people have access to the same files and being able to send, upload and manage it all. Being able to easily send outside organizations images and documents has saved us so much time and has left very little room for error when sending. With Widen's recent website advancement's, it's given me an opportunity to create a creative brief for projects I'm working on. All within 1 website. It's great.

Cons: This doesn't happen all the time, but sometimes I will be uploading files and Widen will time out or freeze during my upload and I'll have to start the process all over. This could be a problem with my internet connection as well.

Overall: What I like best about Widen is that it is multifunctional. Not only is it a secure way to archive images, documents and videos, but it also allows you to share these files amoungst coworkers and clients with ease. Multiple people can be uploading, sharing and viewing files with no problem. It takes the weight off of one person having to manage the content and allows anyone to distribute items without a hassle.

Recommendations to other buyers: It takes a little getting used to the Widen, but once you become familiar and you experienced all that Widen has to offer, it's worth the time and effort put in to it.

Widen has changed the way I work

Jun 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Widen is a fairly easy and efficient way to store, archive, and distribute photographic files. In the year that I have been using Widen, it has changed the way I work. Now when I receive a request for a specific photo, I don't have to resize it and make sure it is the appropriate size to fit into an email. I just choose the file I want, send it to the recipient and they download it directly from the site instead of through e-mail. This is especially helpful to those who are always battling an in-box size limit! It has also made it easier to work off-site. Say I am out of the office on assignment or home sick. If I see a request come in, I can log onto Widen from anywhere and send the requests files out at any time! The search features also work great for us. Users throughout the university can now directly search for whatever type of photo they are looking for instead of requesting it through our department by phone or email.

Cons: Though I love Widen there have been a few minor issues we have encountered. The first is that it is a little hard to understand at the beginning. The back end of the program seems complicated to a new user. However, we have now figured everything out and so this really is no longer an issue for us. The other issue I sometimes run into is that the processing can be a bit slow. There are times when I upload my files and then cannot see the previews of my files for quite some time. This can be a problem when I am trying to identify people in the photograph to add their names to the keywords. The only way around this currently is to be patient and go work on something else for a while.

Overall: Overall I would definitely recommend Widen to any company that has a large amount of photo files that they need to store and easily be able to send to others, either internally or externally.

Great DAM solution with plenty of features

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability and flexibility Widen offers to integrate the digital media content with our applications and websites. It also offers nice tools and functionality to add, maintain, organize, and secure content.

Overall: Our company uses Widen as our Digital Asset Management (DAM) solution. Our employees and reps can easily find the media content they want using a very nice search feature and it allows them to download the content in various formats and sizes. The application is very intuitive, fast, and easy to use. Widen offers flexible integration which easily allows our applications and websites to pull media from the Widen DAM so all our companies digital media needs can come from a single repository which makes maintaining data an easy process. I've used Widen's technical support in the past for questions with integration and learning more about what their solution offers and the support team has always very helpful, knowledgeable, and quick to respond.

Finally! A system that is low-maintenance and works.

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been on Widen for about two years so far and it has been great! Back before we were with Widen, we could make due with what we had...barely. Our team sat down with all the stake holders who would be using it on a regular basis and mapped out our needs, wants, etc., and then started doing some research. We went through three or four DAM system and had representatives from these companies explain what their systems could do, but they always seemed lacking, especially with the price tag they were quoting.

Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution.

Then enter Widen. From the first demonstration of what their system can do, and the abilities we would have with setting permissions and distributing all the image, audio, and video assets, we were giving each other high-fives. Literally, we had the phone on mute and were high-fiving each other over and over again! The on-phone rep from Widen had no idea.

We LOVED that we could upload assets onto Widen's cloud and our trainers all over the world could easily search, preview, and download any files we allowed them to. And there is zero maintenance on our end, other than uploading the assets, setting permissions, and making sure the proper metadata is typed in. And any time we have had an issue, Widen has been great about making sure a representative is there to help walk us through it.

So, now we're into Widen about two years and I almost forget it's there sometimes. Whenever there was a video request, we had to manually get a video out to a trainer or someone, which takes time that we don't seem to have. Now, they can just log onto Widen, search for an asset, and download it.

Seriously, get a Widen representative on the phone see what they can do for you.

Widen is a company that delivers a great product with great customer service

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Media Collective software is easy to use and is easy to configure. If you need some help there is an extensive online help library full of things which can help you, but if you need to talk to someone directly you can web chat, email or call. The help associates are always very friendly and will work with you to understand and fix the issues that you're having.

Cons: I guess I don't like the fact that it's not free? I had to put something in this space. If it was free it would definitely be better however that's probably not a sustainable scenario for Widen.

Overall: We store digital assets on the system for company wide collaboration, we also started using the Media Collective as a web host for external forward facing websites. Widen makes it easy for us to accomplish these tasks as painlessly as possible.

Widen is intuitive, easy-to-use and makes organizing digital assets a breeze!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Beauty and brains - the dashboard is legit! You can personalize it to your needs, it's visually appealing without the clutter. The activity feed and the spotlight collection is useful for me and the other admins. Love the idea of the brand portals and can't wait until we can implement and launch it.

Cons: As an admin, I'd like to see asset thumbnails in the uploads and downloads tab instead of filenames. Also, the asset versions isn't as easy to use. If we have 3 versions of an asset, I'd love it if when you click on the asset, you can tile the assets to determine which one to download. Currently, you have a "switch version" button that gets lost in the details. Lastly, the batch edit tool sometimes doesn't apply to all assets in the batch.

Widen is fast and efficient. It's responsive with search and downloading assets.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Speed.
Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick.

Cons: Support.
The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved.

Widen Collective Review

Nov 21, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have been very pleased with using Widen for our DAM tool. Their support team is phenomenal! Anytime I have a question or issue, they respond immediately and are very helpful to get to the bottom of any issue I might be having, or explain a feature I may not be knowledgeable in. Their entire team is always looking for ways to improve the tool based on user feedback and suggestions. It's great to have a company so open to what the users are saying.

I have also found that the tool itself has been great in meeting our DAM needs. By building out a thorough and intuitive organization structure through categories, asset groups and metadata, we have been able to greatly increase the use of our tool and have received numerous compliments on the improvements. That along with Widen's new interface launched in 2012, the collective is now a much more user friendly and intuitive tool for both users and administrators alike.

Cons: My only complaint at this time is that the "Send File" feature has been discontinued with the launch of the new interface. I believe our company may have been one of the few groups that used the tool fairly often, and were sad to see the feature go. We hope to be able to find a solution either with Widen or with an outside service in order to send large files directly to another user without having to have the asset 'live' in the DAM tool.

Overall: I would definitely recommend Widen to those familiar with DAM as well as those who are just starting out. The Widen team is also a great group to work with from start to finish and are there for you every step of the way, even for a company like ours that have been using Widen's services for over 7 years now.

This program truly has made getting work done easier for all of our users.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using Widen software has allowed our creative teams to manage content more effectively. With it, we are able to track asset revisions and popularity. This has made it easier for us to be more strategic in the creation and placement of our content.

Additionally, with the Workflow management tool, digital proofing interface and Digital Asset Management library, our users only have to visit one site to enter jobs, proof and collaborate on new content, and access current assets and media.

Cons: Sometimes we experience "glitches" or "bugs" within the software after a major update is rolled out, but that's to be expected and they are always quick to respond when this happens.

Overall, Widen has been a huge benefit and time saver not only for the company, but for my position.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience and logical layout of the site as a whole. Our sales reps, the Woolrich team, and our buyers all are able to use the site without any hiccups. I really like that I am able to control who can see and download what. Because of Widen I don't have to download every asset and take up space on my computer, I can send links to anyone and everyone that needs them, but also it makes it so our reps can take care of their accounts directly and aren't coming to me for everything. It reallly makes my job so much easier!

Cons: I don't really have any complaints except I wish I didn't have to change my password so much. I'm running out of ideas! :)

Widen Collective Digital Asset Management Platform for Large Corporations

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and getting easier every day..

Cons: So much to learn and so little time!

Overall: Our company has used this platform for several years now and it's been increasingly important in our marketing communications strategy as we move from print to digital. The more I learn about the tool the most impressed I am, and there is always something new to learn because they not only keep pace with the latest technology -- they actually stay ahead. There is no need to build costly new platforms from scratch, we just need to rely on the experts at Widen, learn from them and deploy. Great value for anyone who is serious about digital marketing.

Recommendations to other buyers: It really takes a dedicated professional or team of professionals within an organization to make the most of the Widen platform, but there is so much potential with this tool that it is well worth it.

I am a digital asset manager for my company, which uses Widen.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Widen is that they are very open to receiving feedback and improving the software based off of user comments. They host annual events to bring other clients together to share ideas and knowledge of how their users work in the software. All of the Widen staff is available for comments.

Cons: What I like least about Widen is that all of the connectors and API's that help integrate our DAM into other business platforms, such as Salesforce, Sharepoint, CreativeCloud come with an additional annual fee.

Overall: Many time-saving features in asset searching and sharing both within my organization and externally with customers.

Capterra-loader

I don't know how we lived without Widen's DAM solution before!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ease of empowerment for the user. I LOVE being able to share collections with clients.
And I LOVE when someone asks for an asset, I just add them as a user on Widen, and tell them to find it themselves!

Cons: I'm still waiting for drag and drop functionality with Indesign. A small workflow addition that would make things easier!

Overall: This software completely changed our office workflow. Finding assets used to be very painful, but with all of our assets in one location and users connected to the DAM it makes finding things easy for our office, as well as external clients. By empowering our users to find their own assets it frees up our designer time, for things like DESIGN!

The experience has been outstanding! Great customer service and an easy platform to use!

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The aspect I like the most about the Widen platform is the portals feature. The ability to customize content around branding just elevates our brand presence and provides us with exactly what we need to best serve our accounts. An easy to navigate and integrated feature such as portals has served us very well.

Cons: The difficulty we have faced most is the metadata issue. Because we offer so many products and styles when uploading it can make the process cumbersome and ultimately we don't utilize the metadata as best we should because we simply don't have the time or manpower to manage it efficiently.

Overall: We find the largest benefit for us is elevating our brand presence to our accounts. It really has enhanced how we deliver digital assets around key product launches and other crucial moments for our brand.

Helping us push forward as the dance company of the future

Oct 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive, strong on basics, interesting road map for upcoming releases.

Cons: It would be nice for non-users to be able to approve digital assets for use when they are sent a collection. However, the road map for Widen Workflow shows promise as a solution for this.

Overall: Prior to implementing the Widen DAM my colleagues and I lacked a truly organized storage system to access to our digital assets. As digital formats and social media continue to grow and become a real focus of our marketing efforts, not having a centralized, searchable system with metadata and versioning was becoming a real problem. As part of a larger institutional initiative the ballet reviewed several DAM solutions. In the end Widen was the best solution for us, because it provided the basic features we needed in the everyday, with a road-map of exciting updates and enhancements coming at a pace we can keep up with. The Widen DAM touches all aspects of our organization and will continue to grow with us. It is already helping us work in a more streamlined manner and more efficiently. In the long run it will help preserve the legacy of the ballet.

Before, I was lost. Now I have found...my assets. Great tool/ great people

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer experience team and help desk teams are great and make you feel like a real person instead of a cog in the giant machine of software life. The portals. The PORTALS! Portals rule. They really do. Best way to organize brand stuff.

Cons: I'm waiting for workflow to become even more robust for it to become a Workfront killer. Which I hope that it does.

Overall: Gee, it makes work easier.

We have dealers and marketing teams around the world. This makes distributing those assets not a pain in the ass. Also, WAY less questions than before we implemented about 'where is is this asset?'

It rules.

Widen is what our department needed

Nov 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm part of a small, internal corporate video team. We have presenters around the world who often need access to some of our video assets on short notice. They used to have to contact us, and we would have to drop what we were doing to send a file to them. Now they can just log on to Widen and easily find what they need.

Quick note about what kind of company this is: A few weeks after we first joined Widen, we asked our representative if a certain feature existed (sorry, I don¿t remember exactly what it was¿it was something that would make things easier for some of our users). He said no, it doesn¿t, but he would suggest it to the development team. Just a few days later he called us back to let us know that he had talked to the development team and they were going to incorporate that feature into the next release, which was just a few weeks away from launching. Great news! So here is a company of people who listen to their customers and genuinely want us to have a good experience.

The interface is easy to use, I like the upload wizard, I like uploading new versions of items--the asset's url stays the same. The only 'con' I can think of is that there was a bit of a learning curve at first to figure out how to, for example, send one or more assets to someone to download (not just view). For the most part, it's intuitive to use but plan to spend at least a few minutes familiarizing yourself with it when you first use it.

We looked at other DAM products out there as well (don't remember their names). If anyone else out there is looking for a good DAM system, this is what worked for us. I could see it working for a large corporation or even a business like ours of ~130 people (plus over 100 presenters and international associates). The best value, best features, best customer service, a perfect fit. Thanks.

Currently finishing my 3rd consecutive Widen DAM Implementation, with NO large issues encountered.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Admin GUI is an intuitive mix of front-end and back-end Admin Tools, with STRONG client support accessible via Chat, email, demos and structured training sessions.

Cons: Lack of an XML generator (so, no ability to create an MRSS feed for distro to 'New Media' platforms such as STB's and smartphones), and lack of a .csv ingest manager for direct 'Custom Metadata Import.'

Overall: Incredibly intuitive front and back ends, with strong client support. Moving forward, we're planning on eliminating multiple, redundant digital distro solutions with a single Widen DAM workflow.

Excellent! The application is SO easy to use :)

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything about this product is easy!

We initially chose the software after closely reviewing more than 7 different solutions. Widen accommodates all of our needs where others came up short. Ultimately the deciding point came down to the out-of-the-box video streaming feature, this is what makes Widen different.

The Widen team has the roll-out process down to a science. They worked with us to define a solid taxonomy which paved the way for an easy initial asset upload.

Training and the on-boarding process was seamless. The application is easy to use but, when in doubt, they have a fully loaded training library (Widen University) which has video tutorials and easy to find articles.

We are very pleased with Widen and would definitely choose it again!

Widen sits at the pinnacle of the DAM world

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly UI, free functionality upgrades, wider range of customizability than other DAM systems.

Cons: Minor cosmetic issues.

Overall: I have been a constant user of the Widen Media Collective for almost 5 years and have no problem saying that it is the best digital asset management system that I have used in almost 20 years of DAM experience. Not only is their product superb, but what really sets them apart from other vendors is the quality of their customer service. When you become a Widen customer, you become part of the Widen family, and they take care of you. I honestly can't say enough about them.

Capterra-loader

The best product and service on the market

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to organize and share digital assets from all across our global company into one central location has been incredible. It empowers our employees to quickly find the approved assets that they need.

Cons: Honestly, it's hard to come up with something. Everything about Widen from the software to the people is fantastic. If I were to pick something...it might be that there are so many options for customization, that I wish I had 2 days to just sit and go through each one. Unfortunately, I'm too busy to do this, so I just ask my CXM how to do something and he quickly responds to an email, same day.

Capterra-loader

Widen's DAM system is intuitive for our users and has made sharing assets effortless

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy for me to onboard people, I don't really have to do much training since the program is so intuitive. I am able to permission out who sees what. Widen's customer service is also second to none with any software company I've ever worked with.

Cons: There are a few minor things, but nothing major that would make me start looking into other solutions. One example being that I wish we could organize global collections better

Widen Makes My Job Easier

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: In a business where we are writing proposals for nine regions across the midwest and southeast, it's so nice to have all of our assets- photos, logos, project information- all in one place. The DAM makes it easy to find our assets and share the content with our teams across the country. Winning work is much easier thanks to the Widen DAM!

Cons: The only downside to this software comes from me not being here upon it's inception. Therefore, some of the conventions are not as intuitive as they could be. Also, many outdated files clog up our DAM...we are in major need of an overhaul.

Efficient and convenient way to maximize the use of our digital assets.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The cloud-based system is very convenient, as is the level of customization for our specific needs. Very easy to upload, access and share photos and video clips with anyone we want, all in a secure environment.

Cons: Properly tagging uploaded assets can take some time, and while it's not the software's fault, the time commitment to maximize our use of the DAM system is the biggest issue we have to manage on an ongoing basis.

Capterra-loader

Great customer service, early communication around big and small changes, the best DAM tool we use!

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's the one place for all content to live and get shared out across multiple platforms. Support for project management (through Workflow) and creative implementation (through Adobe CC Connector) enhances our productivity and helps us get our jobs done faster.

Cons: The software seems sluggish and lags when you want it to go fast. File processing and scrolling through assets is where I've noticed this the most. The uploading process also needs to be cleaned up and more inviting to users.

Overall: Reliability of asset storage, access anywhere, share multiple assets in many different outputs with ease.

A Valuable Product

Nov 21, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to learn and easy to use.
A great combination of OOTB design and customization that it can meet many companies' needs without being overwhelming OOTB.
The new UI upgrade also came with a boost in performance that is felt in every step of using this product.
The analytics tool is also much improved and now offers greater insight into my users' activity within the system.

Cons: There are certainly a limited number of cons with the system. Perhaps the largest is really rather minor, and that is some of the taxonomy can be confusing. For example, deleting an asset from your cart is actually deleting the asset, not just removing it from the cart. While their taxonomy makes more sense, it conflicts with major sites like amazon.com and therefore offers some confusion.

Overall: Overall, Widen's digital asset management system is great! It is the perfect combination of OOTB design and customization opportunity such that any company can implement this product to fit their needs while not feeling overwhelmed. In general the product is really easy to use. My interns pick this product up with about 15 minutes of training. Now much of the usability of the system depends upon each company's ability to implement effective taxonomy on their site.

In addition, Widen is a great company to work with. They are always looking for the next best feature to implement. And their support is immediate and effective. I love working with Widen as much as I love working with Widen's product. Two thumbs up!

Widen has been great software to catalog our images and b-roll.

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Sending and finding images has never been easier. Customer service is amazing and helped me tremendously when setting up my companies DAM.

Cons: We have a different use case than most because most of the time we are sending media outside of our organization. Widen collects emails when items are downloaded, but we are not able to get the data. I know they are working on this and we look forward to this update.

Widen Collective always reliable

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an easy way to send high-resolution photos and video to our clients.

Cons: It's hard to find the 'order's I have previously done. Sometimes I like to put the orders back in my cart to re-send but I can't seem to find how to do that anymore.

Overall: I have been using Widen collective since 2008 and I have always been happy with the software. It's an easy way to send high-resolution photos and videos to our clients and talent.

Recommendations to other buyers: At this time, I do not have any advice.

Widen Collective

Nov 29, 2010
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Good customer support
Robust reporting features
Assets can be downloaded in a variety of file formats
Various types of file formats are supported
Permissions can be setup to protect assets
Users can access the site through a standard web browser
Media can be built in minutes without needing expensive software programs
Assets/media can be ordered and downloaded at any time of day or night
Software updates made throughout the year

Cons: Pages can be slow to load at times
Reporting tools can be confusing
Custom enhancements to the site can be expensive
Some education is needed for new users of the site
The site is not setup for printing on demand
Home page can be confusing if your site includes the DAM and the media builder

Overall: The Digital Asset System was put in place to provide easy access to assets owned by Trek Bicycle Corporation for those internally and externally. These assets can be ordered and downloaded at any time of day or night. It's an invaluable tool for our dealers, distributors, and international offices.
'
The Media Template is an online ad, and media builder. It allows Trek to control brand consistency, while it allows our users to build media in minutes using pre-approved images and text without the need of expensive software programs. We use this portion of the site to provide promotional items and in store signage to our large dealer base.

Overall, I think the Widen collective is a great product and I really enjoy working with Widen.

Always willing to cater the software to your needs

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and customizable. Very rarely goes down and is always reliable. Easy to teach people how to use

Cons: The only thing I do not like about the software is how hard it is to figure out what the most important insights are. I love that we have all the information but I would like to understand it better

Overall: Insights, ease of finding assets, ease of transferring files, ease of distributing information.

Capterra-loader

Highly positive experience, with ease of use and great customer service!

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy and intuitive to use. The metadata search boxes on the side help narrow and refine the search. And the customer service can't be beat!

Cons: I don't like how the collections can't be edited between users. We have had to figure out a workaround to be able to share and edit the same collections.

Overall: We learned more about DAM management and learned to love it!

Very User Friendly. Easy to upload and download files.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can upload my file and make sure that they are stored in a place that I can have access from anywhere that I want. I can upload files from past. I can search for files and see examples of what has been done years ago.

Cons: Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.

Capterra-loader

Widen Collective is the best DAM tool we have used.

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user interface is so simply we can add new users quickly and easily and they can find assets with a minimal amount of training.

Cons: Some of the role permissions arent explained ver well. There were a few settings we needed to have turned on in order for users to be able to use the system effectively.

Widen is Amazing and a Must!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and navigation, customer support

Overall: I've worked with a lot of media databases, and nothing compares to Widen. It's so easy to use, navigate and more than that, support is great. If there are any bugs, a representative would get back to me within 24 hours. They are also open to exploring ideas and working with us to make Widen better for our organization.

5/5 in all aspects!

The company was the best and remains the best because they deliver a quality product

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is personal. People ask and care about your user experience and guide you from start to your entire use of the tool.

Cons: I cannot say anything bad. But what I like least is that collections appear in categories. This only is problematic when batch editing. But it can be filtered.

Exceptional Customer Service. Constantly updating and innovating.

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Superior product, ongoing road map for enhancements and platform improvements, cost-effective, great training and customer support

Overall: This was our first experience with a digital asset management platform. The expertise of the Widen team was invaluable throughout the entire process. Their support and professionalism continues today (some 1+ years later). The system offers a great user experience which ensures adoption of the system throughout our organization. It has changed the way we manage our digital assets - for the better.

The Widen Collective has transformed the way we work as a team.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has enabled us to focus on creative work rather than routine fetch & retrieve for employees, as well as organizing our thousands of assets and collateral in a central, easy to use, location.

Overall: You get time, organization, and a solution that your team mates and other employees love.

Widen is so engaged with their customers - user experience is paramount.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The DAM is user friendly, customizable, adaptable. I love each user can create their own "experiences" by sorting, thumbnail sizes, etc,

Cons: Some of the administration tools can be hard to navigate, and it is not always intuitive on where to access or make changes if you aren't in there often.

Overall: Most of my day was spent searching for assets and usage rights with our old software. I love that Widen has empowered users to be self sufficient.

Forward Thinking DAM with Excellent Integrations

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service support

Cons: Not the lowest price but worth the investment

Overall: Widen stays ahead of the industry and offers integrations to the DAM offering that add more value by leveraging other systems for more efficiency and cost savings.

Recommendations to other buyers: Plan integrations along with an install or upgrade to get the most bang for your buck.

Widen is fantastic!

Sep 18, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Widen for a few years now and have to say that it's functionality and usefulness has grown significantly since I started.

We use Widen to store hundreds, if not thousands, of images. The ability to order any size image in any file format at a moment's notice is amazingly helpful. Especially since we often have to accommodate several different kinds of requests on a weekly basis. Widen also helps us distribute high resolution images across the country to our entire sales force without having to worry about the file limitations set on our email servers. This makes the launch of new products a bit easier because they don't have to wait for us to ship materials.

I've participated in a few conference calls with Widen employees and have sent several emails back and forth. After a lenghty discussion of creating an indicator for CMYK images vs. RGB images, they were very attentive to our needs and came up with several ideas for us. I've always been very impressed with their professionalism and their willingness to take feedback. I had some trouble with the admin interface last year and they were very helpful, even though I'm sure I was not very easy to deal with at that particular moment.

I will say that I've had some confusing situations with Overall, I'm very happy to be using Widen on a weekly basis. I look forward to their continued improvements and working with Widen for years to come! Thank you, Widen Collective!

Widen Collective addresses all of our digital asset filing needs in an efficient and effective way

Nov 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The many API's and connectors Widen offers as well as the permission roles for users.
The roles works very well for our users and helps us to control and monitor the level access to specific assets.

Cons: Not having the ability to extend the link expiration date when sharing assets. We have had many users request the capabilities to extend the link expiration date past 14 days.

Great DAM platform

Sep 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Configurability.
Ease of use.
Almost no issues.
Big amount of supported formats.

Cons: Complex setup.
Layout of dashboard is flexible, but not fully.

Overall: I was supporting Widen platform for big farmaceutical company as a contractor. Widen DAM platform is great way to share your assets. Collection and categories system is hard to explain if other person can't see the platform, but it's intuitive and gets easy after short interaction. Administrative configuration is complex, but on the other hand gives big control in to whom you give access to you assets. And in most cases needs to be set up once and can be used by several groups of people with same access level.

Capterra-loader

Widen helped us to organize the thousands of assets we used to house all over our network folders.

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tag and search functionality. We no longer have the chief marketing officer instant-messaging our team to find awards, accolades, images, and illustrations. Other departments can self-serve as their needs dictate, and we can track usage of key assets with Insights.

Cons: The Insites analytics are not intuitive to use. I would like deep practice, usability, and best practice webinars and or forums to better understand the power this feature.

Overall: Company-wide self service, insight analytics, and quicker webpage loads.

The Rock Agency Review!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Overall: Since implementing the Widen Collective as our Data storage solution, our office's and our business' data transmissions and communications have been infinitely more organized and productive!

We have worked with Widen for decades and this is the best Collective yet!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used many Widen DAM/CMS/Collectives over the decades we have teamed with them and this is, by far, the best. From the simple user interface to the customization that we required, Widen worked tirelessly to make this system exactly what we needed for all of the different marketing genres we work with.

Our system needed a lot of content storage, as well as the ability to store thousands of large images. This system accomplishes all of that and more.

The hands-on training and live help keeps everything rolling without much of hiccups. A truly great system by a great team.

Cons: The inability to use .csv files. I look forward to seeing what updates this system receives going forward. Outside of that, not much for overall cons.

Overall: Efficiency, efficiency and more efficiency!

Great

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Winden Collective is easy to work in. I am able to apply filters, which is very helpful when looking up something specific.

Overall: Easy

We couldn't be happier with Widen as our Digital Asset Management System!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple user interface, unlimited bandwidth, easy to understand billing. Widen offered every feature we had on our must-have list at no additional charge - unlike many of the other companies we looked at. We needed a system to store large images and video which would allow us to share them across locations and with outside partners. Widen also allows us to host videos and stream directly from the collective which makes version control so much easier.

Overall: Widen allows us to manage, store, search and share all of our digital assets in one place. With multiple partners across the country and staff spread out across the region, it's makes collaboration so much simpler.