# Page 2 | Acquia DAM (Widen) Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Acquia DAM (Widen) the right Digital Asset Management solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76774/Widen-Collective/reviews --- Acquia DAM (Widen) 4.4 (323) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Page 2 - Reviews of Acquia DAM (Widen) ## Showing most helpful reviews Showing 26-50 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TU Tommy U. Creative Director Apparel & Fashion Used the software for: 2+ years ### "Widen Collective is the best Digital Asset Management system I have ever worked with." August 29, 2017 5.0 My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need. In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage. Pros I've used quite a few DAM solutions in the past and Widen is by far the best one I have worked with. The thing that I like the best is the ability to manage the metadata just as easy as it is to manage the assets themselves. On top of that, the ability to assign permissions to access and administer assets by role has proven to be very valuable. We have assets that are only applicable to certain customers, so I can easily manage that through the admin tool. The time that we spent managing assets went from a full-time person's job before implementing Widen to only an hour or so a week once it is up and running. My team has to manage over 15 different categories of assets. Most of those categories are individual brands within our company. Some are segments of the brands. All of that to say that we have sliced up our asset offering in many ways to best serve our customers. By being able to segment those brands, we are able to get the right asset served up quickly in a variety of formats to fit most every need. In addition to that, we can make it so only certain assets can be served to certain customers. All through the use of Widen's "role" and "asset group" functions. We have well over 1000 end-users that we can easily manage. Cons The only thing I have an issue with is my inability to customize the home page. From what I can tell, you have to be pretty savvy at HTML to do it right. But, I can say that there are some basic things that you can customize that will make your page on brand by adding logos and customizing the colors of fonts, buttons, etc. Review Source ST Shelby T. Global Imagery Manager / DAM Image Library Manager Computer Software Used the software for: 2+ years ### "Widen is a responsive and powerful DAM with bonus features and very attentive customer service" August 5, 2019 4.0 We are able to archive and distribute thousands of marketing assets to a global audience very efficiently and with a sufficient amount of protection and guidance about proper usage. Portals have allowed teams to communicate out about curated groups of assets and instructions with a single url which has helped their ability to promote the most valuable and up to date marketing assets. Pros Assets are served up quickly around the world and it is a very stable platform. When technical issues do arise, they are very communicative about their progress of solving the issue. I like the dedicated customer rep as well as access to new features and feedback through their Trello boards. I also like the ability to extract metadata from image IPTC metadata and map it to our custom fields. Cons I like the ability to create portals in order to highlight and add info to curated groups of assets, but there are some weaknesses in portal functionality and portal creation capabilities. It would be ideal to be able to create custom dashboards/homepage without extensive use of html. The current wysiwyg is extremely limited in design/layout capability. We'd like a better way for our users to be able to search for portals. Review Source KH Kelly H. Art Production Manager Retail Used the software for: 2+ years ### "Widen Collective Review" March 4, 2020 5.0 From the beginning, I have 100% loved every experience I have encountered with Widen. I absolutely love everything about your company's history and philosophy. Because of such wonderful management, you know how to treat a customer! I always know I can count on your team to help me with my problems and offer solutions in a quick manner. I have attended 2 years of the Widen Summit and get SO much out of the experience. I learn so much and always go home with a notebook full of notes on how to improve my own DAM and my own user's experiences. You all energize me is a way that I never though was possible with image organization and metadata knowledge. LOL! Keep doing what you're doing, this customer is very satisfied. Pros Our DAM houses all of the images we use in our catalogs and online. I love it's ability to organize and tag image in order to search for them with ease. Cons I think the one thing that I struggle with was the update on how to upload images. My retouch artist and I are usually the main uploads, and we enjoyed the drag and drop feature that used to be on our main page instead of having to click through the Upload Wizard. Reason for choosing Acquia DAM (Widen) Widen's presentation of how the service worked connected all the dots on what we were looking for. It seemed so much more user friendly than the other presentations we sampled. The search feature blew us away and we knew because of that - that we needed to go with Widen. Review Source VR Verified Reviewer Marketing Manager Retail Used the software for: 2+ years ### "Widen Collective Is Your Digital Asset Filing Cabinet" June 11, 2021 5.0 IT's hard to to quantify the value this project brought to our organization-but it was incredible. We have reduced the amount of time spent looking for images, we have given access directly to our agency (reducing the number of emails back and forth requesting assets) and since partnering with Widen we've improved the quality of our assets. I would absolutely recommend Widen to any organization looking for a solution to a similar problem. Pros As someone who loves to have everything neatly organized and labeled, I really appreciated the ability to easily organize, categorize and tag all of my organization's digital assets. It's a daunting task-hundreds or thousands of images and video files, all had to be housed in a cloud in a manner that was intuitive and retrievable. Yet, Widen Collective helped me make that happen. Cons As with any software, there is a learning curve. But, Widen offers comprehensive training and excellent customer support. Don't let this hold you back! Review Source AD Alain D. Digital Communications / Multimedia Specialist Oil & Energy Used the software for: 1-2 years ### "The only Digital Asset Manager you'll need" September 8, 2020 5.0 I've had a great experience with Widen. I can easily upload assets of all types. Tagging them, filling out the metadata, and putting longform descriptions in each asset makes it really easy for people to find what they are looking for. It also helps me keep track on similar image types, or batches of uploads. Pros We use Widen as an asset manager, giving our teams easy access to photos, videos, and illustrative elements. As the administrator, I can create different user accounts, letting some people have more access than others if they need it. I can also provide third-party contractors access to our resources too. Cons The admin side can be a little bit tricky to navigate, and it would be nice as the administrator to be able to change my view settings to spoof different levels of access, so I can quickly see what kinds of access my users have and make changes or alterations without needing to create multiple accounts for myself. Review Source fM fourier M. logisticien Import and Export Used the software for: 2+ years ### "WIDEN pour une meilleur gestion des contenus" January 26, 2023 5.0 Pros Il fournit non seulement une gestion des actifs numériques de classe mondiale et primée, mais il prend également en charge votre mise en œuvre avec un service primé. Cons Honnêtement, il serrait difficile de trouve des limite a ce logiciel car son potentiel est énorme. Toutefois le logiciel semble lent et prend du retard lorsque vous voulez qu'il aille vite. Le traitement des fichiers et le défilement des ressources sont les domaines où j'ai le plus remarqué cela. Review Source Response from Acquia February 28, 2023 Fourier, thank you for taking the time to review Acquia DAM (Widen)! We are so glad that you're having a great DAM experience and that implementation went smoothly. VR Verified Reviewer Marketing Traffic Coordinator Used the software for: 2+ years ### "Before, I was lost. Now I have found...my assets. Great tool/ great people" November 28, 2017 5.0 Gee, it makes work easier. We have dealers and marketing teams around the world. This makes distributing those assets not a pain in the ass. Also, WAY less questions than before we implemented about 'where is is this asset?' It rules. Pros The customer experience team and help desk teams are great and make you feel like a real person instead of a cog in the giant machine of software life. The portals. The PORTALS! Portals rule. They really do. Best way to organize brand stuff. Cons I'm waiting for workflow to become even more robust for it to become a Workfront killer. Which I hope that it does. Review Source VR Verified Reviewer Creative Services Coordinator/Graphic Designer Government Administration Used the software for: 6-12 months ### "My Widen DAM Review" January 12, 2020 4.0 Using Widen’s DAM to organize our assets has greatly reduced our marketing teams time spent hunting for images. Pros My favorite things about Widen’s DAM software include an easy to navigate interface, very intuitive searching capabilities, customizable metadata fields for great detail to be attributed to assets, the ability to download files in multiple files types (fairly quick conversion depending on size of original file), the ability to customize your login screen and home screen (keeping everything on-brand is important!), and their customer support team is amazing. Cons I feel that the asset sharing options could be expanded upon. Currently, you can type an email in and send a set of assets. I would like to see additional options implemented because it feels fairly limited currently. Review Source JD Jennifer D. Digital Asset Manager and Administrator Computer Hardware Used the software for: 6-12 months ### "Amazing product and customer service " May 7, 2020 5.0 Ease of use is a big factor for us and being able to modify the DAM as needed makes it a program we can use and adapt to the different business units at NVIDIA. The customer service with Widen is a big help whenever I have questions or issues. Pros The product is easy to use and modify as needed. There are always new updates to the features which makes it even easier to use for my users. Cons The AEM Integration does not work as it should. This was a big sell for us since our website is hosted by AEM and now we can't integrate the two without AEM working properly with Widen. Reason for choosing Acquia DAM (Widen) We started to work in AEM Assets and found it was going to cost 10x (probably more) to just configure the system. The cost to maintain and licensing their "DAM" was way out of our price range. They also did not have good customer service or people who knew the product. We went in circles for months on how to use and implement their tool. Our website is on AEM so it made sense to integrate AEM assets with our website. Until I started to dig deep into the details and it was going to cost so much more than we thought. Review Source NS Nick S. Creative Consultant Computer Software Used the software for: 2+ years ### "We love WIDEN" September 29, 2016 5.0 We've been using WIDEN's DAM for about three years now to organize and distribute marketing deliverables to other internal departments like sales, development, etc. It makes it so easy to have a single, definitive location to find marketing-related assets. People don't have to wonder where to look to see if they have the latest version of an asset. And we don't have to worry about people accessing things they shouldn't. It also cuts down a lot on the requests we get day to day, because folks know where to go to find things themselves. And the support team at WIDEN is awesome and super friendly and helpful whenever we do have to reach out to them (which isn't that often because their product is great!). Pros It makes keeping things organized (which is a complicated job) super easy. Cons It works really, really well, but as with any asset management tool, there is ongoing maintenance and auditing that has to take place. That can get tedious at times, but we realize that it has to be done to keep things current, delete outdated/redundant assets, or just to check things that might have been uploaded with incorrect metadata, for instance. Review Source VR Verified Reviewer Human Resources Specialist Financial Services Used the software for: 2+ years ### "Hundreds of very helpful features; enhanced well over the years with great advancement in marketing " October 11, 2018 5.0 Pros Widen Collective is being used greatly by many individuals in similar roles in our company due to its many features that allow each of us to achieve our tasks with ease. I use this product for the sake of its archiving purposes, project and workflow management accessibility. The possibility to manage minor tasks, access controls and track employee milestones are important jobs I have to do which is made easy by Widen Collective. Cons Widen Collective is a broad software with multiple available features, with this is the difficulty to maneuver around this program at a first glance. It may take a few tutoring sessions and practice to be able to perform tasks with this software, especially if you are not that inclined with technology. Review Source AP Amanda P. Photographer Used the software for: ### "Widen has changed the way I work" June 10, 2010 4.0 Overall I would definitely recommend Widen to any company that has a large amount of photo files that they need to store and easily be able to send to others, either internally or externally. Pros Widen is a fairly easy and efficient way to store, archive, and distribute photographic files. In the year that I have been using Widen, it has changed the way I work. Now when I receive a request for a specific photo, I don't have to resize it and make sure it is the appropriate size to fit into an email. I just choose the file I want, send it to the recipient and they download it directly from the site instead of through e-mail. This is especially helpful to those who are always battling an in-box size limit! It has also made it easier to work off-site. Say I am out of the office on assignment or home sick. If I see a request come in, I can log onto Widen from anywhere and send the requests files out at any time! The search features also work great for us. Users throughout the university can now directly search for whatever type of photo they are looking for instead of requesting it through our department by phone or email. Cons Though I love Widen there have been a few minor issues we have encountered. The first is that it is a little hard to understand at the beginning. The back end of the program seems complicated to a new user. However, we have now figured everything out and so this really is no longer an issue for us. The other issue I sometimes run into is that the processing can be a bit slow. There are times when I upload my files and then cannot see the previews of my files for quite some time. This can be a problem when I am trying to identify people in the photograph to add their names to the keywords. The only way around this currently is to be patient and go work on something else for a while. Review Source KB Kara B. Content Operations Manager Telecommunications Used the software for: 6-12 months ### "Impressive DAM with great customer support" March 22, 2021 5.0 Implementation with Widen was so smooth and the Widen team was knowledgeable and helpful. They broke down the implementation process into manageable steps and answered all questions we had in a timely manner. Our users find it so much more user-friendly than our old DAM! Pros We love portals! We may be even using them more than intended - we find that portals are the most user-friendly way to surface the right assets to our users! Cons We do have some features that we'd like improved or added, but Widen is all about customer feedback, so I feel heard when I make new feature requests. Reason for choosing Acquia DAM (Widen) Widen had all of the functions we wanted and we love their Portals function, plus the price was right! Review Source Kevin P. Marketing Automation Specialist Building Materials Used the software for: 2+ years ### "Widen Collective is the best DAM tool we have used." January 8, 2018 5.0 Pros The user interface is so simply we can add new users quickly and easily and they can find assets with a minimal amount of training. Cons Some of the role permissions arent explained ver well. There were a few settings we needed to have turned on in order for users to be able to use the system effectively. Review Source DB Deana B. Associate Creative Director Marketing and Advertising Used the software for: 2+ years ### "Excellent software" September 24, 2019 5.0 Our agency works with many clients, but only my client uses Widen Collective. I am the envy of the creative team since I can easily find any image I need. Pros What I like most about this software is that I can easily see the newest items that have been added to the collective. The search tool also works really well for finding specific items. Cons The most challenging part of using this software is that apparently the administrator that adds items to the collective is not required to add all the meta tags that would help users find what they need easily. I don't think it's a fail on the part of the software but maybe if adding all meta tags were required it would make searching easier. Review Source TR Tytiana R. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Wix Goods and Bads " December 9, 2022 5.0 My overall experience with Widen Collective is that it is very much a good website, and I will continue to use it and show my friends and family about it. It is very helpful when you are first starting off your business Pros Wixs simplified proofreader makes it very simple to make an expert site without having to know a codel with many layouts and with very great instructions on how to do so. It is very beginner friendly and help with a lot of small business websites to get started. Cons A con is that you cannot change templates once your website is live which i believe you should be able to. Also, it has storage limit on all plans. Review Source JK Jason K. Graphic Designer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I am a digital asset manager for my company, which uses Widen." January 18, 2018 4.0 Many time-saving features in asset searching and sharing both within my organization and externally with customers. Pros What I like most about Widen is that they are very open to receiving feedback and improving the software based off of user comments. They host annual events to bring other clients together to share ideas and knowledge of how their users work in the software. All of the Widen staff is available for comments. Cons What I like least about Widen is that all of the connectors and API's that help integrate our DAM into other business platforms, such as Salesforce, Sharepoint, CreativeCloud come with an additional annual fee. Review Source RF Rob F. Video Producer Used the software for: ### "Finally! A system that is low-maintenance and works." November 23, 2015 5.0 We've been on Widen for about two years so far and it has been great! Back before we were with Widen, we could make due with what we had...barely. Our team sat down with all the stake holders who would be using it on a regular basis and mapped out our needs, wants, etc., and then started doing some research. We went through three or four DAM system and had representatives from these companies explain what their systems could do, but they always seemed lacking, especially with the price tag they were quoting. Some of them we did like, but there would have to be equipment that was brought in to hold the assets and such, which would be ok, but then we would have to maintain the equipment. And then if there is an equipment issue we would likely have to wait for a representative to come fix it and hope it works. Just too much hassle for something we basically wanted to put assets on and keep them there for distribution. Then enter Widen. From the first demonstration of what their system can do, and the abilities we would have with setting permissions and distributing all the image, audio, and video assets, we were giving each other high-fives. Literally, we had the phone on mute and were high-fiving each other over and over again! The on-phone rep from Widen had no idea. We LOVED that we could upload assets onto Widen's cloud and our trainers all over the world could easily search, preview, and download any files we allowed them to. And there is zero maintenance on our end, other than uploading the assets, setting permissions, and making sure the proper metadata is typed in. And any time we have had an issue, Widen has been great about making sure a representative is there to help walk us through it. So, now we're into Widen about two years and I almost forget it's there sometimes. Whenever there was a video request, we had to manually get a video out to a trainer or someone, which takes time that we don't seem to have. Now, they can just log onto Widen, search for an asset, and download it. Seriously, get a Widen representative on the phone see what they can do for you. Review Source Stacy R. Brand Manager Used the software for: 6-12 months ### "Widen helped us to organize the thousands of assets we used to house all over our network folders. " December 4, 2017 5.0 Company-wide self service, insight analytics, and quicker webpage loads. Pros The tag and search functionality. We no longer have the chief marketing officer instant-messaging our team to find awards, accolades, images, and illustrations. Other departments can self-serve as their needs dictate, and we can track usage of key assets with Insights. Cons The Insites analytics are not intuitive to use. I would like deep practice, usability, and best practice webinars and or forums to better understand the power this feature. Review Source VD Valerie D. Graphic Designer Used the software for: ### "Widen Collective Review" November 21, 2012 4.0 I would definitely recommend Widen to those familiar with DAM as well as those who are just starting out. The Widen team is also a great group to work with from start to finish and are there for you every step of the way, even for a company like ours that have been using Widen's services for over 7 years now. Pros I have been very pleased with using Widen for our DAM tool. Their support team is phenomenal! Anytime I have a question or issue, they respond immediately and are very helpful to get to the bottom of any issue I might be having, or explain a feature I may not be knowledgeable in. Their entire team is always looking for ways to improve the tool based on user feedback and suggestions. It's great to have a company so open to what the users are saying. I have also found that the tool itself has been great in meeting our DAM needs. By building out a thorough and intuitive organization structure through categories, asset groups and metadata, we have been able to greatly increase the use of our tool and have received numerous compliments on the improvements. That along with Widen's new interface launched in 2012, the collective is now a much more user friendly and intuitive tool for both users and administrators alike. Cons My only complaint at this time is that the "Send File" feature has been discontinued with the launch of the new interface. I believe our company may have been one of the few groups that used the tool fairly often, and were sad to see the feature go. We hope to be able to find a solution either with Widen or with an outside service in order to send large files directly to another user without having to have the asset 'live' in the DAM tool. Review Source FM Fabio M. Territory Sales Manager Chemicals Used the software for: 2+ years ### "Widen Collective - very satisfied" August 16, 2022 4.0 Pros Product is very easy to use, If i have to send documentation to customer i have just to click on "share" and send the link, avoiding send big attachments by mail. Also search engine is very good! Cons At the moment Widen is not integrated with Salesforce, i don't know if is a decision of my Company or if is not possible the integration Review Source JN Jen N. Sr. Creative Services Partner Used the software for: 2+ years ### "Widen is intuitive, easy-to-use and makes organizing digital assets a breeze!" November 28, 2017 5.0 Pros Beauty and brains - the dashboard is legit! You can personalize it to your needs, it's visually appealing without the clutter. The activity feed and the spotlight collection is useful for me and the other admins. Love the idea of the brand portals and can't wait until we can implement and launch it. Cons As an admin, I'd like to see asset thumbnails in the uploads and downloads tab instead of filenames. Also, the asset versions isn't as easy to use. If we have 3 versions of an asset, I'd love it if when you click on the asset, you can tile the assets to determine which one to download. Currently, you have a "switch version" button that gets lost in the details. Lastly, the batch edit tool sometimes doesn't apply to all assets in the batch. Review Source JJ Jenna J. Graphic Designer Retail Used the software for: 1-2 years ### "Accessible and Organized" September 24, 2019 5.0 I design marketing emails primarily. I work with a merchandiser who sends me products and she often times sends links to widen photo downloads that I can use in my emails. It is a super easy way to complete design projects. Pros I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need. It is easy for all employees to get to--IT does not have to come and install it--it is just an internet login. Cons I do not like how sometimes it is hard to find things with searches. I know that this has to do with the upload metadata and probably is related to user error. Perhaps if there was a more automated way to add search criteria when uploading, this wouldn't be an issue. Review Source GR Gus R. Associate Graphic Designer Leisure, Travel & Tourism Used the software for: 2+ years ### "Widen is fast and efficient. It's responsive with search and downloading assets." August 17, 2017 4.0 Pros Speed. Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick. Cons Support. The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved. Review Source VR Verified Reviewer Digital Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Collective" September 25, 2019 5.0 Never had any loading, usability issues at all. Pros Integrations with other systems is quick and simple. Cons Should reach to more systems and CRM for deeper integration. Review Source Similar Products Featured