# Page 3 | Acquia DAM (Widen) Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Acquia DAM (Widen) the right Digital Asset Management solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76774/Widen-Collective/reviews

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Acquia DAM (Widen)

4.4 (323)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 10th, 2026

# Page 3 - Reviews of Acquia DAM (Widen)

## Showing most helpful reviews

Showing 51-75 of 323 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Communications Coordinator  
Hospitality  
Used the software for: 6-12 months

### "Widen is amazing. Going from the DAM we were using before...this is a complete 180"

November 7, 2017

5.0

Pros

I love the ease of use and functionality of the software. We have several departments in our company that have struggle to adapt to DAM systems in the past; but they have taken on Widen with ease and have actually enjoyed being able to go in and get what they need without contacting us.

Cons

I wish that we could make collections more searchable for users without having to place the collection on our desktop page.

Review Source

LE

Latrisha E.  
Production Design Supervisor  
  
Used the software for: 2+ years

### "This program truly has made getting work done easier for all of our users."

November 27, 2017

5.0

Pros

Using Widen software has allowed our creative teams to manage content more effectively. With it, we are able to track asset revisions and popularity. This has made it easier for us to be more strategic in the creation and placement of our content. Additionally, with the Workflow management tool, digital proofing interface and Digital Asset Management library, our users only have to visit one site to enter jobs, proof and collaborate on new content, and access current assets and media.

Cons

Sometimes we experience "glitches" or "bugs" within the software after a major update is rolled out, but that's to be expected and they are always quick to respond when this happens.

Review Source

VR

Verified Reviewer  
Digital Content Officer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very good implementation process and easily customizable platform"

August 7, 2019

5.0

Pros

Widen has been a great partner to work with on our new Digital Asset Management. The implementation process is very smooth and straightforwards.

Cons

There are restrictions on how much we can customize the dashboard.

Alternatives considered

[Canto](https://www.capterra.com/p/140500/Canto/)

Review Source

KN

Kamlin N.  
Sr. Strategic Account Manager - SF  
Building Materials  
Used the software for: 2+ years

### "a user"

August 15, 2022

5.0

I use all the time to build content for customers.

Pros

I need access to our images in one location. And I need it at any hour, so I don't have to wait on anyone.

Cons

sometimes accurate words entered into the search function don't pull the right files. I'm fine if they pull to much, but when images that should be there are missing, it's frustrating.

Review Source

SB

Samantha B.  
Production Graphic Artist  
Retail  
Used the software for: 2+ years

### "Overall, Widen has been a huge benefit and time saver not only for the company, but for my position."

November 27, 2017

5.0

Pros

The convenience and logical layout of the site as a whole. Our sales reps, the Woolrich team, and our buyers all are able to use the site without any hiccups. I really like that I am able to control who can see and download what. Because of Widen I don't have to download every asset and take up space on my computer, I can send links to anyone and everyone that needs them, but also it makes it so our reps can take care of their accounts directly and aren't coming to me for everything. It reallly makes my job so much easier!

Cons

I don't really have any complaints except I wish I didn't have to change my password so much. I'm running out of ideas! :)

Review Source

Tyler M.  
Support Services Manager  
Building Materials  
Used the software for: 2+ years

### "Fantastic, Love it!!"

March 27, 2018

5.0

Pros

Customer Support, website functionality, ease of uploading new assets and then finding them later, user control, sharing capabilities including the file type selection. Love the zoom feature!

Cons

Honestly, it's not with Widen itself. My biggest complaint is with my own team because I keep having to reset people's passwords for the site because they forget them. Luckily, it's really easy to do in the Admin functions!

Review Source

KB

Kelsey B.  
Marketing Content Coordinator  
Sporting Goods  
Used the software for: 1-2 years

### "The experience has been outstanding! Great customer service and an easy platform to use!"

August 18, 2017

4.0

We find the largest benefit for us is elevating our brand presence to our accounts. It really has enhanced how we deliver digital assets around key product launches and other crucial moments for our brand.

Pros

The aspect I like the most about the Widen platform is the portals feature. The ability to customize content around branding just elevates our brand presence and provides us with exactly what we need to best serve our accounts. An easy to navigate and integrated feature such as portals has served us very well.

Cons

The difficulty we have faced most is the metadata issue. Because we offer so many products and styles when uploading it can make the process cumbersome and ultimately we don't utilize the metadata as best we should because we simply don't have the time or manpower to manage it efficiently.

Review Source

JR

Jen R.  
communication and PR manager  
  
Used the software for: 2+ years

### "Widen has been great software to catalog our images and b-roll. "

November 28, 2017

4.0

Pros

Sending and finding images has never been easier. Customer service is amazing and helped me tremendously when setting up my companies DAM.

Cons

We have a different use case than most because most of the time we are sending media outside of our organization. Widen collects emails when items are downloaded, but we are not able to get the data. I know they are working on this and we look forward to this update.

Review Source

SR

Stacy R.  
Brand Manager  
E-Learning  
Used the software for: 2+ years

### "Great Media Management"

November 27, 2018

5.0

We now have ONE place everyone in the company can go to for assets to add to presentations, advertisements, blogs, websites, collateral and more. The Marketing team can work more efficiently and employees within the company are embracing the brand more consistently.

Pros

Customer and technical support are world-class. Widen is always looking to its customers for roadmap enhancements and give honest, helpful feedback to all inquiries.

Cons

The Adobe CC Connector is still a little buggy and looses connection links to the DAM during updates or if shared with someone without a CC Connector license. I would like enhancements to make it more user friendly.

Review Source

VB

Vipin B.  
Sr. Creative Designer  
Graphic Design  
Used the software for: 1-2 years

### "Widen is time saver"

September 14, 2022

5.0

Overall experience is good

Pros

The function of drag assets from server and link create automatically is very good option we don't need to download the assets

Cons

Some time it takes too much time when drag the images

Review Source

TB

Tegan B.  
SEO Content Associate  
Retail  
Used the software for: 6-12 months

### "Best in Class"

September 24, 2019

5.0

Pros

Our organization has been using Widen for a year and it has transformed the way we share information both internally and with our external business partners. The system makes it easy to load and maintain content. Unlike our former proprietary system which was prone to system errors, Widen makes uploading, sharing, and downloading content easy. Widen has truly been one of the most impactful changes to our internal communication over the past year and I am looking forward to continue increasing our use as a company. Thanks for everything Widen!

Cons

One area for improvement would be increasing the variety of image types that can be downloaded from our image collection.

Review Source

VR

Verified Reviewer  
Photography and Visual Resources Coordinator  
Museums and Institutions  
Used the software for: 6-12 months

### "Easy to Use"

September 24, 2019

4.0

Overall, I've found Widen to be easy to use and a good option for asset management.

Pros

Widen was already easy to use, but their improved upload feature has made updating asset metadata much more efficient.

Cons

Sometimes when updating individual metadata can be finnicky or time consuming

Review Source

RN

Robert N.  
Digital Asset & Media Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Currently finishing my 3rd consecutive Widen DAM Implementation, with NO large issues encountered."

August 31, 2017

5.0

Incredibly intuitive front and back ends, with strong client support. Moving forward, we're planning on eliminating multiple, redundant digital distro solutions with a single Widen DAM workflow.

Pros

The Admin GUI is an intuitive mix of front-end and back-end Admin Tools, with STRONG client support accessible via Chat, email, demos and structured training sessions.

Cons

Lack of an XML generator (so, no ability to create an MRSS feed for distro to 'New Media' platforms such as STB's and smartphones), and lack of a .csv ingest manager for direct 'Custom Metadata Import.'

Review Source

CC

Corey C.  
Manager of Digital Assets  
Higher Education  
Used the software for: 2+ years

### "Widen sits at the pinnacle of the DAM world"

October 3, 2016

5.0

I have been a constant user of the Widen Media Collective for almost 5 years and have no problem saying that it is the best digital asset management system that I have used in almost 20 years of DAM experience. Not only is their product superb, but what really sets them apart from other vendors is the quality of their customer service. When you become a Widen customer, you become part of the Widen family, and they take care of you. I honestly can't say enough about them.

Pros

Very user-friendly UI, free functionality upgrades, wider range of customizability than other DAM systems.

Cons

Minor cosmetic issues.

Review Source

AM

Amanda M.  
Interactive Designer  
Consumer Goods  
Used the software for: 2+ years

### "Solid Software with Helpful Features"

September 24, 2019

5.0

Pros

Being able to choose multiple files to download and to see the files you've selected.

Cons

Occasionally not being able to download an alternate file type from the original version of the file. For example, sometimes it won't download a 1000x1000 jpg of a file that was originally uploaded as a PSD.

Review Source

KH

Kala H.  
Trek Marketing Builder Administrator  
  
Used the software for:

### "Widen Collective"

November 30, 2010

3.0

The Digital Asset System was put in place to provide easy access to assets owned by Trek Bicycle Corporation for those internally and externally. These assets can be ordered and downloaded at any time of day or night. It's an invaluable tool for our dealers, distributors, and international offices. ' The Media Template is an online ad, and media builder. It allows Trek to control brand consistency, while it allows our users to build media in minutes using pre-approved images and text without the need of expensive software programs. We use this portion of the site to provide promotional items and in store signage to our large dealer base. Overall, I think the Widen collective is a great product and I really enjoy working with Widen.

Pros

Good customer support Robust reporting features Assets can be downloaded in a variety of file formats Various types of file formats are supported Permissions can be setup to protect assets Users can access the site through a standard web browser Media can be built in minutes without needing expensive software programs Assets/media can be ordered and downloaded at any time of day or night Software updates made throughout the year

Cons

Pages can be slow to load at times Reporting tools can be confusing Custom enhancements to the site can be expensive Some education is needed for new users of the site The site is not setup for printing on demand Home page can be confusing if your site includes the DAM and the media builder

Review Source

SD

Sean D.  
Marketing Technologist  
  
Used the software for:

### "A Valuable Product"

November 21, 2012

4.0

Overall, Widen's digital asset management system is great! It is the perfect combination of OOTB design and customization opportunity such that any company can implement this product to fit their needs while not feeling overwhelmed. In general the product is really easy to use. My interns pick this product up with about 15 minutes of training. Now much of the usability of the system depends upon each company's ability to implement effective taxonomy on their site. In addition, Widen is a great company to work with. They are always looking for the next best feature to implement. And their support is immediate and effective. I love working with Widen as much as I love working with Widen's product. Two thumbs up!

Pros

Easy to learn and easy to use. A great combination of OOTB design and customization that it can meet many companies' needs without being overwhelming OOTB. The new UI upgrade also came with a boost in performance that is felt in every step of using this product. The analytics tool is also much improved and now offers greater insight into my users' activity within the system.

Cons

There are certainly a limited number of cons with the system. Perhaps the largest is really rather minor, and that is some of the taxonomy can be confusing. For example, deleting an asset from your cart is actually deleting the asset, not just removing it from the cart. While their taxonomy makes more sense, it conflicts with major sites like amazon.com and therefore offers some confusion.

Review Source

TC

Tracey C.  
Global Digital Marketing Manager  
  
Used the software for: 6-12 months

### "Excellent! The application is SO easy to use :)"

August 22, 2017

5.0

Pros

Everything about this product is easy! We initially chose the software after closely reviewing more than 7 different solutions. Widen accommodates all of our needs where others came up short. Ultimately the deciding point came down to the out-of-the-box video streaming feature, this is what makes Widen different. The Widen team has the roll-out process down to a science. They worked with us to define a solid taxonomy which paved the way for an easy initial asset upload. Training and the on-boarding process was seamless. The application is easy to use but, when in doubt, they have a fully loaded training library (Widen University) which has video tutorials and easy to find articles. We are very pleased with Widen and would definitely choose it again!

Review Source

maO

marco antonio O.  
e-commerce analyst  
Cosmetics  
Used the software for: 6-12 months

### "Extremely easy to find what do you want in seconds."

September 25, 2019

5.0

Before I use this tool, I used to waste a lot of time to find the right asset. This tool improved a lot my productivity

Pros

You can find whatever you want in seconds, also you can filter as much as you need and the best thing that I love is the option to create your own collection. This function is so helpful!! Another point is the possibility to share the files to everyone through the link, it helps a lot!

Cons

I miss, on the file type filter, the option to filter by GIF. and by file extension. It'll be incredibly helpful for my job. As I work with Paid Social Campaigns, I use a lot this kind of file.

Review Source

CF

CJ F.  
Marketing Communications  
Marketing and Advertising  
Used the software for: 2+ years

### "The Widen Collective has transformed the way we work as a team."

August 22, 2017

5.0

You get time, organization, and a solution that your team mates and other employees love.

Pros

It has enabled us to focus on creative work rather than routine fetch & retrieve for employees, as well as organizing our thousands of assets and collateral in a central, easy to use, location.

Review Source

DC

Deedee C.  
Assistant Buyer  
Retail  
Used the software for: 1-2 years

### "Widen Review"

September 25, 2019

4.0

I love using Widen as a quick search for images! It takes too long to download so I usually screenshot instead.

Pros

I like that they started archiving style numbers so I can easily search for the assets I need. After searching I love how it pops up everything whether the product was featured in a model shot, mailer, or catalog. I also love the filtering section to the left.

Cons

The amount of time it takes to download an asset.

Review Source

JC

Jessica C.  
Sales Support Specialist  
  
Used the software for: 1-2 years

### "Widen Makes My Job Easier"

November 8, 2017

5.0

Pros

In a business where we are writing proposals for nine regions across the midwest and southeast, it's so nice to have all of our assets- photos, logos, project information- all in one place. The DAM makes it easy to find our assets and share the content with our teams across the country. Winning work is much easier thanks to the Widen DAM!

Cons

The only downside to this software comes from me not being here upon it's inception. Therefore, some of the conventions are not as intuitive as they could be. Also, many outdated files clog up our DAM...we are in major need of an overhaul.

Review Source

ME

Mackenzie E.  
Account Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Bing Bang + Widen Review"

September 24, 2019

5.0

Content approval/transfer with the clients has been improved significantly.

Pros

The ease and effectiveness of the product as a whole. Portals are very user-friendly and clean looking.

Cons

Global vs Personal Collection permissions. Switching them is tedious. Renaming assets before uploading to prevent conflicts - I'd like them to resolve themselves on the backend.

Review Source

JJ

Jon J.  
Director of Communications & PR  
  
Used the software for: 2+ years

### "Efficient and convenient way to maximize the use of our digital assets."

November 28, 2017

4.0

Pros

The cloud-based system is very convenient, as is the level of customization for our specific needs. Very easy to upload, access and share photos and video clips with anyone we want, all in a secure environment.

Cons

Properly tagging uploaded assets can take some time, and while it's not the software's fault, the time commitment to maximize our use of the DAM system is the biggest issue we have to manage on an ongoing basis.

Review Source

KM

Krystal M.  
Art Director  
Retail  
Used the software for: 2+ years

### "Widen review"

September 27, 2019

5.0

Pros

the ease of finding artwork. Organizes all of our purchased and concept art. So easy to find something quickly

Cons

sometimes the search does not work. keywords are added, but random things will still come up that I did not search for.

Review Source

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