--- title: "IMPACT! Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IMPACT! Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/76822/IMPACT/" page_type: "product" language: "en" --- # IMPACT! Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IMPACT! ## What is IMPACT!? Premier Manufacturer of Debt Collections Software Servicing Collection Agencies, Law Firms, Debt Buyers, Financial Institutions and more. A very robust Debt Recovery Collection Software that includes a comprehensive Legal Case Management System, a Debtor Negotiator, a "Real-Time" Analytics Dashboard with Charts and much more. Designed for both 1st and 3rd party collections. ## What is IMPACT! used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IMPACT!?[Manage this product listing](https://www.g2.com/products/cssimpact-impact/claim_requests/new?auto=true) ## IMPACT! Overview Updated August 2026 AI summary IMPACT! supports small, midsize, and enterprise organizations in managing debt collection workflows, offering borrower and client management, payment collection, and payment plans. Key features include accounting integration, automated notices, reminders, compliance management, and real-time analytics. Available as a cloud-based solution, it also provides tools such as an auto-dialer, call recording, and API for broader integration needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IMPACT! 5.0 (1) VS. [4.9 (39)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting Price $250 Flat Rate, Per Month Starting Price $75000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.9 (91) Value For Money 5.0 (1) Value For Money 4.9 (86) Customer Service 5.0 (1) Customer Service 4.9 (87) ## IMPACT! alternatives [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [Collect!](https://www.capterra.com/p/66949/Collect/) [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/66949/Collect/) ## FAQs about IMPACT! Features and Usability ### What are the key features of IMPACT!? IMPACT! offers borrower and client management, payment collection, and payment plans for collections workflows. Core capabilities include auto-dialer, call recording, callback scheduling, automated notices, reminders, and alerts/notifications. It also includes compliance management, reporting & statistics, real-time analytics, activity tracking, and third-party integrations. Getting Started and Support ### What training and onboarding options does IMPACT! offer? IMPACT! offers in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars provide scheduled group learning, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does IMPACT! offer? IMPACT! provides 24/7 live rep support for users who need direct help at any time. No reviewer feedback on support experience is available here, so only the listed channel can be confirmed. ## Features AI summary Based on 273 Debt Collection reviews Capterra reviewers highlight these as the features buyers care about most when choosing debt collection software: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) IMPACT! includes **Reminders** and **Accounting Integration**, giving collection teams tools to follow up consistently and connect recovery activity with financial records. However, it does not offer **Electronic Payments**. Instead, it provides other buyer-valued features such as **Payment Collection** (**59%**) and **API** (**51%**), which can support payment handling and system connectivity. Together, these features help businesses stay organized, reduce manual work, and improve how teams manage collections and cash flow. Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls IMPACT! 40 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Borrower Management: Searchable database of information about loan borrowers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Recording: Record the audio of phone conversations for quality assurance purposes - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Payment Options: Process payments via multiple modes directly through the application - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $250.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ZC Zeneidys C. analista de cobranza Automotive ### "Wonderful Finance Platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2018 Improvement in the requirements and financial productivity in the acquisition of vehicles. Pros ° It is a system created to optimize the financial system of any industry, with extensive knowledge of marketing in the area of collection, credit, among others. ° Its system of loan organization allows to increase the capacity of use of credits by the clients. ° Your platform has automated services for billing, collection, payments, which work in real time without affecting the other states or reports during its presentation or realization. ° Increase productivity with customers by maintaining contact with customers through SMS systems, phone calls, sending emails. ° It allows to maintain an excellent control of income, fulfillment of requirements according to the law and a wide range of administrative processes for the productivity of accounts receivable and expenses. ° In our automotive industry it has been considered as an excellent platform for the vehicle financing system. Cons There are no positive aspects as it is very well prepared, it is adjusted to the needs and requirements of the companies and is constantly updated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.