--- title: "Campaign Monitor by Marigold Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Campaign Monitor by Marigold the right Email Marketing solution for you? Explore 507 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/76928/Campaign-Monitor/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Campaign Monitor by Marigold 4.5 (507) [View alternatives](https://www.capterra.com/p/76928/Campaign-Monitor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Campaign Monitor by Marigold Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SR Shilpa R QAInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It helps analyzing data for campaign marketing, email marketing, social media marketing.“ December 1, 2025 CD Christopher D Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “The interface/flexibility for custom templates is quite weak.“ November 6, 2025 BE Ben E Marketing and Communications ExecutiveNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Even new employees have got to grips with the software pretty quickly and have found it easy to edit and send new campaigns.“ June 1, 2026 TW Tyson W Digital Marketing ExecutiveEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “While it's easy to use, that's because it lacks a lot of functionality for advanced email marketers.“ March 22, 2025 MM Michael M PresidentHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Campaign Monitor is reliable, intuitive, and backed by a support team that responds quickly and thoroughly.“ November 19, 2025 BU Ben U AdminMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting feels a bit basic compared to some other tools.“ November 14, 2024 BB Bonnie B Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “It made deploying campaign emails and some automations so much easier than when we were with Blackbaud.“ February 10, 2025 EY Eleni Y Marketing DirectorMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “You can't edit spacing, line heights etc as easily as you can on other platforms. If you work on a lot of campaigns and have multiple people accessing the platform at the same time, it can be more difficult to manage your campaigns and you can't tell if someone else is in a template, so that can cause problems.“ December 19, 2022 ## Showing most helpful reviews Showing 1-25 of 507 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Email Marketing without the Commitment " June 10, 2024 5.0 Been using it for years in a number of rolls. It is robust at any level. I love the reports more than other email systems. Pros I very much like the cost structure. It allows you to send emails for $5 plus a penny per email. That helps us to save $ when sending to some lists only occasionally. There are monthly subscriptions, but we use CM only when it one-off or random. Cons Getting help or support has been a challange, but will say it has be rare that we had to reach out. Reason for choosing Campaign Monitor by Marigold Pricing model was unique and fit out budget and needs. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Costs were the biggest factor for us in making this decsion. Review Source BE Ben E. Marketing and Communications Executive Non-Profit Organization Management Used the software for: 1-2 years ### "Campaign Monitor is a great software to send all your email campaigns " June 1, 2026 5.0 We have found that using Campaign Monitor has really helped us to have all of our email campaigns in one place. Even new employees have got to grips with the software pretty quickly and have found it easy to edit and send new campaigns. Pros Campaign Monitor is a good software to use if you are looking for an easy all-in-one solution for sending out marketing campaigns. We use Campaign Monitor for both our internal and external comms and have found it very easy to use for all of our employees who have used it. Cons Editing the email you are looking to send out is quite easy, but there could be more features that allow for different style solutions when editing. Review Source TW Tyson W. Digital Marketing Executive Entertainment Used the software for: 1-2 years ### "Fine for beginners, experts should look elsewhere" March 22, 2025 2.0 Often I would find (alarmingly) that people that had unsubscribed were not removed from our lists, and it wasn't properly filtered through when uploading new data – that was what led to my company leaving the software. Pros Campaign Monitor is best suited for beginners in email marketing. It has a basic drop and build interface that's very easy to use. Cons While it's easy to use, that's because it lacks a lot of functionality for advanced email marketers. The software for segmentation and automation is very clunky. Alternatives considered [Audience Republic](https://www.capterra.com/p/178338/audience-republic/) Reason for choosing Campaign Monitor by Marigold It simply came down to cost, followed by anecdotes from peers of their negative experiences with Audience Republic (aka, promising the world and then not delivering). Review Source MM Michael M. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Years of Great Service and Still Impressed" November 19, 2025 5.0 Our overall experience has been excellent. Campaign Monitor is reliable, intuitive, and backed by a support team that responds quickly and thoroughly. After years of use, we remain extremely satisfied with both the platform and the people behind it. Pros We’ve been using Campaign Monitor for years and it continues to impress. \[sensitive content hidden\] and the entire support team have been outstanding. Ultra-fast communication, thorough, and always quick to resolve any issues we might encounter. The newsletter platform is straightforward, intuitive, and reliable. Highly recommended for any organization seeking an email-marketing tool that just works, is simple to use, and makes reviewing your metrics easy. Cons Honestly, there’s nothing significant to complain about. Any small question or issue we’ve had has always been handled quickly by their support team, so we’ve never experienced anything that felt like a true drawback. Alternatives considered [Dotdigital](https://www.capterra.com/p/151213/dotmailer/) Reason for choosing Campaign Monitor by Marigold Ease of use, simplicity, great customer support and quick replies. Very cost effective. Review Source VR Verified Reviewer Director of Marketing and Business Development Construction Used the software for: 2+ years ### "Best Email Marketing Platform Available" June 29, 2022 5.0 Campaign Monitor allows us to create email marketing templates, manage our subscriber lists, and send out our email communications to our customers and also analyze their interest in our content. Pros I have used many email marketing platforms and Campaign Monitor is above all the best and most functional. It is very easy to use and my emails look very professional. Cons There isn't anything I dislike about Campaign Monitor. It's truly the most functional email marketing software available. Reason for choosing Campaign Monitor by Marigold I have had issues with formatting emails in other email marketing platforms in the past. Campaign Monitor doesn't have those same issues so it speeds up my projects. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "The Best Email Service Provider on the Market!" December 3, 2020 5.0 Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform. Pros Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier. Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update. Drag and drop templates are easy to use. Cons I wish we could establish settings to automatically scrub emails after that were inactive over a certain period. These segments are already created automatically, but we have to export files and copy in email addresses to remove subscribers. I also wish it integrated with ZeroBounce, my preferred email deliverability tool. I also sometimes wish I could edit the HTML on particular sends. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Campaign Monitor by Marigold It's the best point solution on the market, at its price point. And the customer service is glorious. Review Source Eugene B. CEO Computer Software Used the software for: 1-2 years ### "A bit too expensive and too slow updates" December 29, 2023 4.0 Pros It is one of the first services that shows avatars of the subscribers, it was really nice to see your list with real human faces. The interface is pretty straightforward to use. Cons The interface has been updated with an 8-year delay, so it was outdated for too long time. As well as I think the price is not justified by the features. There are much better options nowadays. Alternatives considered [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Campaign Monitor by Marigold Had a bad reputation for delivering emails compared to Campaign Monitor. Review Source Robert D. Co-founder Wholesale Used the software for: 1-2 years ### "Gets the Job Done" January 6, 2020 4.0 Overall I'd recommend Campaign Monitor, especially if you're in a rush. Pros We enjoyed using Campaign Monitor after switching from MailChimp. We were able to get up and running, fast. Cons We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird. Review Source SR Shilpa R. QA Information Technology and Services Used the software for: 2+ years ### "Great tool for management and marketing across different platforms, browser" December 1, 2025 4.0 Pros It is a great tool for email management across different platforms, different browser. It helps analyzing data for campaign marketing, email marketing, social media marketing. Cons It is a great tool for email management across different platforms, different browser but at the same time it is a paid tool Review Source CD Christopher D. Web Developer Information Technology and Services Used the software for: 2+ years ### "A solid newsletter solution" November 6, 2025 4.0 Pros Campaign monitor offers good value and a varied feature set. I have a range of clients small to large that use this service for their newsletter campaigns. We have custom templates setup for most of them which is flexible enough for our needs. Cons The interface/flexibility for custom templates is quite weak. We have found even in not so complicated templates it being not quite as flexible as we would hope. Review Source VR Verified Reviewer Marketing and Digital Projects Events Services Used the software for: 1-2 years ### "Solid tool but not for scale" February 15, 2025 4.0 We used Campaign Monitor for our client communications for 5 years, before moving to another solution. The tool is easy to use but doesn’t cope with scaling particularly well. Pros An easy, user friendly tool with lots of powerful segmentation functionality. Good integrations with other software tools. Cons The lack of ability to bring our own email provider, and the costs increase significantly at higher send volumes. Review Source VR Verified Reviewer Founder’s Associate Apparel & Fashion Used the software for: 6-12 months ### "Campaign Monitor Review" August 25, 2023 5.0 Pros It’s straightforward to set up with templates and manage email lists. The automation feature is key for us. Cons The product somehow feels less intuitive than others I have used in the past. Review Source VR Verified Reviewer Head of International Division Information Technology and Services Used the software for: 2+ years ### "A must have in the toolset of any marketeer" August 26, 2023 5.0 Pros It is really easy to utilise, easy to setup your email (choosing from a list of high quality templates) select your recipients and send. It allows for ease of tracking and automation of emails, a must in the toolset of any marketeer.I have used this software for over 10 years and it has kept getting better and improving Cons I have not encountered any issues while using the software, which I have used for over 10 years! Review Source CM Carla M. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Campaign Monitor by Marigold Has Powerful Features" April 21, 2024 5.0 Pros Campaign Monitor by Marigold is a reliable and perfect solution for proper marketing automation. I like the efficiency of Campaign Monitor by Marigold. Cons Campaign Monitor by Marigold is so amazing. No dislikes for Campaign Monitor by Marigold. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple and easy to use marketing tool" July 2, 2023 5.0 Overall a simple and easy to use tool. It can be customized with many templates. Pros There are many templates to choose from and they are simple to alter with our own brand's requirements (fonts, colors). Market automations, testing, analytics, integrations, and personalization are all characteristics that help corporate communications produce the greatest outcomes. Cons It would be great if it had a freemium version Review Source Sheryl S. Lead Generation Specialist Real Estate Used the software for: 2+ years ### "An excellent email marketing platform that is very easy to manage" December 9, 2021 4.0 It's as good as any other top tier EMS out there with amazing templates and intuitive automation workflows Pros Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy. Cons The customer service is average and there's no integration with Outlook or Canva Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) pricing and features related to automation Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Excellent Email Tool for small business" May 6, 2020 5.0 Campaign Monitor allowed us to send our monthly newsletter with ease. This brought in an abundance of new business for the company and helped to grow revenue. Pros Campaign Monitor is simple to use and allows any business to run marketing campaigns to their audiences. The drag and drop builder is excellent. Cons Campaign Monitor doesn't have a CRM, so you'll need to import your lists for every send or integrate with a something like Zoho, HubSpot or Salesforce. Reason for choosing Campaign Monitor by Marigold Price Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use Review Source VR Verified Reviewer Director of IT and Digital Marketing Retail Used the software for: 2+ years ### "Easy to use with basic functionality" January 13, 2022 5.0 Pros We've been using Campaign Monitor to send transactional and newsletter emails for over 7 years without any issues. Once things area set up, it's very easy to use. Cons It gets relatively expensive once your list size grows past a couple hundred thousand subscribers. Modern competitors (like Klaviyo) include the same basic functionality for similar price or cheaper, and then also include tons of additional features like abandoned shopping carts, realtime website integration for better segmentation, etc. Review Source AK Annie K. Graphic Designer and Content Producer Marketing and Advertising Used the software for: 2+ years ### "Easy to use both with the email builder software and also uploading custom coded" September 16, 2021 4.0 So perfect for managing multiple clients, multiple campaigns, and multiple brands all in one place. Easy to upload email campaigns and set to different audience lists as well as different credit cards for payment purposes. Pros I love that this software lets you either upload your own custom coded emails OR you can use their email builder. We manage a lot of different clients and for some, we have our own, custom programmed email campaigns, and for others, we use the builder. The builder is a lot more customizable than one might think. sometimes you have to get creative with how to make it look a certain way, but it can be clean, minimal, and on-brand in minutes. I also love that when you upload your own coded emails, it checks to make sure all of the files add up and will tell you if there is an error. Cons Sometimes I wish the custom builder software was even MORE customizable, but I understand that in order for it to be that easy to use, you can't make it too much more complicated with customizing. Review Source Gina S. Process Management Analyst Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "A powerful but limited free version" February 28, 2024 5.0 Pros We are still using a free version and we plan to buy a license to increase the number of emails with customized templates according to the market, this is what I like the most and I think that after purchasing a license we will increase our reach. Cons This is a free version with some limitations regarding the number of emails we can send, we plan to purchase a license to improve our marketing development. Review Source VR Verified Reviewer Digital Content Specialist Hospital & Health Care Used the software for: 1-2 years ### "Great mid-level email marketing tool" May 7, 2019 4.0 Pros Very easy to set up triggers and actions. You can get going in Campaign Monitor very quickly. Setting up email sequences based on complex user activities is a breeze. The live reporting feature...with a globe pinpointing exactly where the recipients of your email are opening your email...is super cool and valuable from a geo-marketing point of view. Basic personalization and transactional capabilities are decent as well. Cons The support was not the best. Hit and miss. Sometimes they answered questions/resolved issues in almost real-time...but other times it can take them up to 48 hours to get back to you. Review Source VR Verified Reviewer Director of Business Development Internet Used the software for: 2+ years ### "Currently the best email service provider in the balance of powerful features and easy of use." May 16, 2018 5.0 Pros I love the email builder. That's what did it for me. But I also like Worldview, it's amazing. I also really like the reports, they are so easy to navigate and give deeper insights than I saw with other ESPs. Cons It's a little pricey compared to the alternatives, but I think it's worth it. One time I had a very bad issue which they apologized for and gave me a credit for, but it was really bad. Things happen, still a great company. Review Source Heidi W. Customer Support Information Technology and Services Used the software for: 2+ years ### "Has everything you need, but not for beginners" December 12, 2018 5.0 Pros Campaign Monitor has every feature you need. If you want automated campaigns, a/b testing, api specific campaigns, it's got it all. It's got so much flexibility to fit whatever your use case is. Cons It can be challenging to use. It's not as simple as other drag and drop platforms. To design a really great campaign, you really HAVE to know a little HTML. Review Source VR Verified Reviewer Associate manager Computer Software Used the software for: 6-12 months ### "A simple email marketing tool" August 25, 2023 3.0 We use it for a specific campaign because it's easy to set up and runs without any issues Pros \- Easy UI- The features are easy to adopt Cons \- Limited features but not bad overall, wish it had more advanced features Review Source Brayan Agostinho D. Consultor SOA Used the software for: Less than 6 months ### "very good email marketing application easy and convenient to use with many essential tools" May 11, 2018 5.0 Pros If you want to highlight a good email so that your clients do not miss it, Campaign Monitor is ideal. Campaign Monitor provides us with a large number of essential tools for an email marketing job. It provides us with a large number of templates and a good form of easy and comfortable editing to create and develop beautiful web designs. allows us to manage and take control to send emails. perfect for advertising campaigns with a marketing contact organization. It also includes a tool that keeps us informed in real time and details about who opened the emails and who shared it. a copañia very attentive to its users. offers us 24/7 attention Cons Campaign Monitor only offers us a free demo. I think you should give a free trial of your service for a limited time to get more customers and see everything that this application offers. I think this application should be developed in more languages to keep growing Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.